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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 292

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R
Raheesh
from Bengaluru, Karnataka
Jan 3, 2019
Resolved
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Address: 560076

My name is raheesh ahmad. I have a shaving account in axis bank from more than 10 years. This is regarding that i opted fixed deposit in bank for 5 years term. Fd account number [protected] which is matured on 1st jan 2019, however still amount did not credit in my account. There is no communication from bank also about the reason of not credit the amount.

I contacted the bank branch located in btm and they are saying without the original fd receipt they can not closed it.
I have provided the scanned copy of the receipt but they are pushing to visit the bank with original receipt. This is really ridiculous and unnecessary bank creating the problem.

I hope that my problem gets solved at earliest and fd amount will be delivered to my account
Feb 5, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2019
Axis Bank Customer Care's response
Hi, we request you to shared exact branch details for us to check and assist you further. Sorry for the trouble. Regards, Team Axis Bank.
Jan 03, 2019
Updated by Raheesh
Branch Address:

Address: No. 13, Sun Arcade, Ground & 1st Floor, 100 Feet Ring Rd, Near Central Silk Board, BTM Layout 1, Bengaluru, Karnataka 560068
Jan 04, 2019
Updated by Raheesh
what is the update here?
Jan 04, 2019
Updated by Raheesh
Is there any update, its been more than 15hours now?
Jan 04, 2019
Updated by Raheesh
This is for sure, i am going to close my account in axis bank and will never suggest to go such a ### bank.
Sir my account does not accept a money I have already done a rekyc 2 times plz unfreeze my account

complain regard the fd matured but amount did not credit in my account - Comment #3313266 - Image #0
Axis Bank Customer Care's response, Jan 3, 2019
Verified Support
Hi, we are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
I have not received new ATM card.My old ATM card may be close on 31.12.18 according to RBI guide line.
Dharmendra 4's reply, Dec 29, 2018
please help me
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    A
    Ajithkum a
    from Chennai, Tamil Nadu
    Jan 3, 2019
    Resolved
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    Today i have received a call from axis bank. I just don't want the subscription and please cancel my subscription for my axis rupay card ending. It has been noticed that the money already been charged @1899 for the same.
    Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of delation of this service and also refund the money @1899.
    Register mobile number:[protected]
    Feb 3, 2019
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 03, 2019
    Axis Bank Customer Care's response
    Hi, thank you for your interest. Here is a link that will give you more information on the cancellation of Rupay Card - https://bit.ly/2PjyIr3 Regards, Team Axis Bank.
    I do not got my credit card. my refrence id is C1-[protected]-C1

    deactivate one assist feature and refund the money @1899f - Comment #3313416 - Image #0
    Axis Bank Customer Care's response, Jan 3, 2019
    Verified Support
    Hi, thanks for writing in. Here is a link that will give you more information on this topic -http://bit.ly/2MJVVQV Regards, Team Axis Bank.
    Paid 5200/- on 19th december 2018 with reference number IMPS[protected] instead of paying amount iam getting messages and phone calls from axis bank to pay the amount.

    So, please rectify my problem.

    please view the attachment of the transaction receipt image.

    deactivate one assist feature and refund the money @1899f - Comment #3313665 - Image #0
    Axis Bank Customer Care's response, Jan 3, 2019
    Verified Support
    Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
    Dear Ajith,

    We regret the inconvenience caused. Request you to share your membership ID and registered contact number details on [protected]@oneassist.in or inbox us on Facebook or Twitter. To assist you further in your case.

    Regards,

    Devendra,

    OneAssist, Social Media Team.
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      V
      V S Shanthi
      from Chennai, Tamil Nadu
      Jan 3, 2019
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu, 600083

      Dear sir/madam,

      Greetings!

      Kindly activate my debit frozen account no. [protected], bkc branch, mumbai.

      I have paid the credit card amount as of the full and final settlement. But still it is showing the balance to pay.

      And i have submitted my kycs also... Aadhar & pan card copies to axisbank, mylapore branch.

      Kindly do the needful.

      Kind regards,

      V s shanthi
      [protected]
      Feb 14, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 03, 2019
      Axis Bank Customer Care's response
      Hi, we are looking at this matter. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank.
      Verified Support
      Jan 12, 2019
      Axis Bank Customer Care's response
      Hi, we request you to visit the nearest Branch and submit the required documents and our official shall assist you further. Sorry for the trouble. Regards, Team Axis Bank.
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        M
        Mathakala Somasekher
        from Tirupati, Andhra Pradesh
        Jan 3, 2019
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        Address: 517501

        Dear team,

        I have made imps transaction today for the amount rs.1000 from my axis account to indian bank account. The amount got debited from my account but the beneficiary account is not credited. Second time again i transferred same amount its credited in her account and transaction completed successfully.
        But my first transaction in suspect state so iam requesting you to refund that amount to my account. I have urgent requirement of money. I request you please coordinate with bank to escalate this issue.
        I contacted axis bank customer care, but no use.
        +1 photos
        Axis Bank customer support has been notified about the posted complaint.
        I received cheque o[censored]r bank but reject due to "image not clear"

        I went my bank I checked image is clear then why bank rejected... Plz give proper resion or I will complaint against bank

        imps transaction in suspect status-request for refund - Comment #3313264 - Image #0
        Hello Team,

        I Have account in MG road axis bank bangalore and have 2 loans also and i have paid loan emi but there is late charges need pay 4299 but stupid bank peoples they are holding my amount of Rs 12527.

        Why they have holding my amount RS 12527 i need to pay only 4299.
        Kindly resolve the my issue.

        Thank you,
        Narayanaswamy.R
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          N
          Nagaraju200
          from Chittur, Kerala
          Jan 3, 2019
          Resolved
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          Resolved

          Address: Nalgonda, Andhra Pradesh
          Website: Www.Axisbank.com

          I have received a call from axis bank. I just don't want to the subscription and please cancel my subscription for my axis master card ending with 9552. It has been noticed
          That the money already been charged @1899 for the same
          Hence cancel the subscription and refund
          The same into my account i am waiting for confirmation of dilation of this service and also refund the money
          Feb 8, 2019
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 03, 2019
          Axis Bank Customer Care's response
          Hi, we are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
          There is no option in net banking/mobile banking to close the credit card.
          No proper response from anyone.
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            P
            Powersystem
            from Surat, Gujarat
            Jan 2, 2019
            Resolved
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            Resolved

            Address: Surat, Gujarat, 395006

            In the month of august'18, five fraudulent transactions of rs. 64, 898 happened in my account without my knowledge & without generating otp. Axis bank, surat said that they have sent messages of debited amount to my number, but i didn't received any single message. Axis bank refused to give my money back by showing their policy that they can't give my money back because i haven't blocked my debit card in 7 days from the date transactions happened. No one checked account everyday & we only trust on sms & email we received about debited amount from our account. How can i know about this fraud & how can i block my card, when i don't even received otp message.in september, 18, while checking my account statement, i got to know about this fraud. Please take action against bank & ask them to pay my money.
            Feb 8, 2019
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 02, 2019
            Axis Bank Customer Care's response
            Hi, we are here to help! Please inbox us your contact number and we will get back shortly.
            Regards, Team Axis Bank
            check your Varachha branch, Surat cardholder dispute form of September month with name Pratik Desai . I have submitted it twice. Your people closed it both the times by showing your ### policy. You will get all the details of my case.
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              I
              Imran Road Carrier
              from Indore, Madhya Pradesh
              Jan 2, 2019
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              Address: Barwani, Madhya Pradesh, 451551

              Dear sir Ian imran mansuri from barwani axis bank custmer axis bank my ac no [protected] is is wrong transaction in the ac is [protected] ifsc code into barb0sendhw ac in 10000rs transfer in my mistake so I req is my amount is refund in my ac is urgent and fast action into my probelm nd my complaint into fast action call him[protected] [protected]
              +1 photos
              Axis Bank customer support has been notified about the posted complaint.
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                D
                debolina rakshit
                from Kolkata, West Bengal
                Jan 1, 2019
                Resolved
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                Resolved

                I am putting the customer id given on my cheque book to register for internet banking. But it is saying invalid credentials. Because of this i am not able to generate a password. What do i do?

                My mobile number is not registered with my account currently. But that is not supposed to bother in internet banking. As for internet banking you just need the login id (9 digit customer id on cheque book) and the password which you generate.

                My email id: [protected]@gmail.com
                Feb 3, 2019
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 02, 2019
                Axis Bank Customer Care's response
                Hi, sorry for the inconvenience caused. We are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
                Verified Support
                Jan 02, 2019
                Axis Bank Customer Care's response
                Hi, we are here to help. Please inbox the screenshot of the error for us to assist you. Sorry for the trouble. Regards, Team Axis Bank.
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                  N
                  Naveen K N
                  from Bengaluru, Karnataka
                  Jan 1, 2019
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                  Address: 560036

                  Hi Team, I have taken a loan for 750000 on oct 17 for 36 months, which gave total amount of 8.9L including interest if i pay that for 36 months. But I have planned to close it by one year. Now I have already paid for 8.5L amount and even though the EMI is around 2 K per month. In that case do i need to pay the complete amount shown in the initial statement which is not correct right? please clarify.
                  Axis Bank customer support has been notified about the posted complaint.
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                    G
                    GopEe HambOwal
                    from Ludhiana, Punjab
                    Jan 1, 2019
                    Resolved
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                    Resolved

                    Address: 141115

                    My account number is[protected], registered number [protected] i had have to pay my canada tuition fee before 31st december and i submitted transfer application in bank on 26 december but bank didn't transfer my fee till now. I want compensation of rupees 6 lakhs which i have spent in last 1 year for going abroad, so that i start some work in india
                    Jan 1, 2019
                    Complaint marked as Resolved 
                    On 15th December I opened a new saving account by explaining my purpose that i have to transfer my international tuition fee till 31st December behind opening this account to the branch head Mr. Harmandeep singh. And the manger said ok we are doing international transactions in branch. After that till 24 December i deposited all the fund needed then on 26th of December i submitted an application in bank for transferring my fee, they said ok within 24 hours your fee will be transferred, which was not deducted. When i went to the branch they told me some rejections are made by the head office i was worried whether i did some fraud . So by giving me apologize bank staff told me to wait for one more day, I said ok no problem but my fee will be transferred before 31 December. After that from 26 December to 31st December i daily went to the bank but my fee is not transferred due to which my admission is cancelled, all my hard work go wasted. I don't know what was the problem but i think axis bank make joke of my career and hard work. I want to explain that my father is a labour and we had very small agriculture land and my we have sell it to meet my dream and we have take money on intrest. I have spent over 2.5 lakhs till now. Now i want strict actions will be taken against the bank and i need compensation of rupees 6 lakhs so that i start some work here.
                    Axis Bank customer support has been notified about the posted complaint.
                    Jan 01, 2019
                    Updated by GopEe HambOwal
                    Not resolved yet.
                    Verified Support
                    Jan 01, 2019
                    Axis Bank Customer Care's response
                    Hi, we are here to help! Here is a link that will give you more information on this topic - https://bit.ly/2NkbuLi. Regards, Team Axis Bank.
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                      D
                      Darshan Udasi
                      from Virarajendrapet, Karnataka
                      Dec 31, 2018
                      Resolved
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                      Resolved

                      Address: Davanagere, Karnataka, 577004
                      Website: www.axisbank.com

                      With reference to the above subject, the money in my axis sb account [protected] has been debited repeatedly.

                      When i visited the branch regard this, they told me that money deducted for exceeding transaction limit. How would we come to know about your latest policies? Have you intimidated the decrease of transaction limits?? Without any intimation, without any notice how the hell you people going to deduct customer's money? This is not first time or one time. You axis bank repeatedly doing the same.

                      1950rs deducted as consolidated charges, 350 as gst, 1250 for no bal maintenance. Till now i lost nearly 4000rs in axis account.

                      Refund all the money as soon as possible and close my account without any closing charges. I'm so irritated about your banking policies and high levy charges.
                      Feb 7, 2019
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Dec 31, 2018
                      Updated by Darshan Udasi
                      Sub: Money deducted

                      With reference to the above subject, the money in my axis sb account [protected] has been debited repeatedly.

                      When I visited the branch regard this, they told me that money deducted for exceeding transaction limit. How would we come to know about your latest policies? Have you intimidated the decrease of transaction limits?? Without any intimation, without any notice how the hell you people going to deduct customer's money? This is not first time or one time. You AXIS bank repeatedly doing the same.

                      1950Rs deducted as consolidated charges, 350 as gst, 1250 for no bal maintenance. Till now I lost nearly 4000Rs in axis account.

                      Refund all the money as soon as possible and close my account without any closing charges. I'm so irritated about your banking policies and high levy charges.
                      Verified Support
                      Jan 01, 2019
                      Axis Bank Customer Care's response
                      Hi, sorry for the inconvenience. Here is a link that will give you more information on the charges levied -http://bit.ly/2MuqwTe Regards, Team Axis Bank.
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                        A
                        a_g_sakshi
                        from Bengaluru, Karnataka
                        Dec 31, 2018
                        Resolved
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                        Resolved

                        It is been a month i am trying to get my atm card and update my communication address but axis bank pathetic support system has no effective channel to do so and yet i do not have any debit/atm card to withdraw my money.
                        I am so badly pissed off with your services.
                        I can't even see my credit card balance and what amount is left.

                        Even your customer service rep are not helpful.

                        Sakshi
                        [protected]
                        Feb 4, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 31, 2018
                        Axis Bank Customer Care's response
                        Hi, we are here to help! Here is a link that will give you more information on this topic -https://bit.ly/2PLNM00. Regards, Team Axis Bank.
                        It is more than 10 working days now and no one is picking the call.
                        That's what my complaint is.

                        I have no clue when will I get my card and now I am not even able to access my credit card as it is expiring today.
                        Axis Bank Customer Care's response, Dec 31, 2018
                        Verified Support
                        Hi, we wish to inform you that our team is still working on your concern via reference number 47070514 on priority and will get back to you shortly. Appreciate your patience in the interim. Regards, Team Axis Bank
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                          K
                          Karn Veer Singh
                          from Jamshedpur, Jharkhand
                          Dec 31, 2018
                          Resolved
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                          Resolved

                          Address: Patna, Bihar, 800026

                          Dear sir/madam,

                          There is a new debit card showing active in my net banking a/c but i have not received it till date. If as per rbi guidelines it is mandatory to replace the older card with new chip security card then it should reach to customer and customer itself has enabled/activate the same. But this is not the case here.

                          You are requested to send it to my address asap so that i can use the services...

                          Card details showing to my a/c is-:
                          5346 xxxx xxxx 9374

                          Regards,
                          Karn veer singh
                          [protected]
                          Jan 31, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 31, 2018
                          Axis Bank Customer Care's response
                          Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2PLNM00 Regards, Team Axis Bank.
                          Dec 31, 2018
                          Updated by Karn Veer Singh
                          i have already tried the tracking link...and is of no use...pls book a call to resent it...
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                            M
                            Mulikutla Sivani
                            from Hyderabad, Telangana
                            Dec 30, 2018
                            Resolved
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                            Resolved

                            I am writing to dispute a fraudulent debit on my credit card in the amount of (Usd 1000) (Rs. 70000) marchat name is mailchimp. I am a victim of identity theft, and i did not make this debit. I am requesting that the debit reinstated, that any finance and other charges related to the fraudulent amount be credited, as well, and that i receive an accurate statement. Enclosed are copies of transaction message that was received from axis bank on 29.12.2018 at 3.19pm supporting my position. Please investigate this matter and correct the fraudulent debit as soon as possible. I suffered a lot (Personally, mentally & financially) from this incident. Please refund the money as soon as possible.
                            +1 photos
                            Jan 31, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 31, 2018
                            Axis Bank Customer Care's response
                            Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.
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                              H
                              Hema Shanthi
                              from Chennai, Tamil Nadu
                              Dec 30, 2018
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600 118

                              My personal loan no - ppr[protected] and emi date is 5 th every month, so please change this emi date from 5 th every month to 11 th every month, this is due to we are getting the salary every month 10 th so please change the emi date, so please kindly change my emi date to 11th of every month. Kindly request you to look into this as soon as possible.
                              Feb 8, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 31, 2018
                              Axis Bank Customer Care's response
                              Hi, we request you to visit your nearest loan center and one of the executives will help you. Regards, Team Axis Bank.
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                                A
                                anurag behera
                                from Nagpur, Maharashtra
                                Dec 30, 2018
                                Resolved
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                                Resolved

                                Dear sir,
                                As earlier there are two option for net banking log in. 1. Through customer id. 2. Through card number. But now a days login through card number not available. And i had forgotten my old password. When i want to generate new net banking password through forget password option the below mention problem are shown.

                                Problem shown :we are having difficulties to processing your request, try again.

                                Please resolved it asap. Because i have to did some urgent transaction.

                                Please contact to me on [protected], if registed number is not reachable. Also you, can mail me on [protected]@gmail.com

                                Thanks & regards,
                                Anurag behera
                                [protected]/[protected]
                                Feb 1, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 31, 2018
                                Axis Bank Customer Care's response
                                Hi, we are here to help. Please share the screenshot of the error message for us to assist you further. Regards, Team Axis Bank
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                                  Preeudt
                                  from Ambasamudram, Tamil Nadu
                                  Dec 30, 2018
                                  Resolved
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                                  Resolved

                                  Website: Ecom pure Google

                                  I did do any transaction in google but from my account many times amount debited i complained in my branch also but no use i lost my amount nearly 22000 plz help me to refund me axis bank is unsucre. This is going on nearly one year urbranch works r not good this transaction did ask me any otp i never seen chetting bank like this i like colse my account for this unsafed bank axis axis axis
                                  Feb 3, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 31, 2018
                                  Axis Bank Customer Care's response
                                  Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2wh3BQh Regards, Team Axis Bank.
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                                    P
                                    Palak7
                                    from Udaipur, Rajasthan
                                    Dec 29, 2018
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                                    Address: Udaipur, Rajasthan, 313001

                                    Hi,

                                    I have a salary account in axis bank, in hiran magri branch, udaipur, rajasthan. I want to inform that they are deducting amounts in the name of "consolidated dp charges" from my account without informing me. I didn't get any notification for that. When i called the customer care they informed that it is deducted because of the demat account, but noting is linked with my sb account which is unwanted because i don't trade in stock but still i charged for this.

                                    I request indian complaint register form to take necessary action if possible.
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      M
                                      Minal Pitroda
                                      Dec 29, 2018
                                      Resolved
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                                      Resolved

                                      Address: 380005

                                      I just received my debit card with a spelling mistake. My name is "bhavnaben dilipbhai pitroda" but the name printed is "bhavnaben dilipbhai pitrod". I have been charged rs. 590 and now i have a wrong name on it. I also called up at the branch and was told that the only option you have is to apply for a new one!

                                      I have carefully given correct spelling of my name while applying for the card. It is bank's fault! It isn't fair to charge me second time for your mistake.

                                      Please correct my name on the card.
                                      Feb 1, 2019
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 29, 2018
                                      Axis Bank Customer Care's response
                                      Hi, we are here to help! Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
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                                        Subramanyam varma
                                        from Hyderabad, Telangana
                                        Dec 28, 2018
                                        Resolved
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                                        Resolved

                                        Address: Raichur, Karnataka

                                        Hello,

                                        I have applied for axisforexonline.com and submitted documents in raichur branch to the concerned person mr. Srinivas on 21 dec, i was followed up daily but and complained to headoffice also, but everytime he was saying open the account with us, the thing the registration is for non customer only and again he was forcing to open account, till now he didn't completed my registration.

                                        I wanted to transfer money to my brother and today was last date to pay his college fees and by another way i sent money and wasted my valuable time since a week,

                                        No humanity and non worth employment like this guys really bad.
                                        Feb 5, 2019
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 29, 2018
                                        Axis Bank Customer Care's response
                                        Hi, we are here to help! Please DM us your contact details. We will revert shortly. Regards, Team Axis Bank.
                                        Jan 01, 2019
                                        Updated by Subramanyam varma
                                        Hello, we have received your application and documents. Visit www.axisbank.com to track
                                        the status of your application no. CIF[protected]. Have a nice day!
                                        i got thia msg on 27/12/2018 4.16 pm,

                                        i submitted and verified with original documents on 21/12/2018

                                        on that day he said i will do after that i was calling about the status of that and he saying to open account
                                        Jan 01, 2019
                                        Updated by Subramanyam varma
                                        [protected] is my contact number
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