Claimed

Axis Bank Complaints & Reviews

www.axisbank.com

2.6

Updated: Dec 8, 2025

Complaints 13000

Resolved

6561

Unresolved

6439

Good! Axis Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Axis Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Axis Bank

Having problems with Axis Bank?

File a complaint and get it resolved by Axis Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Axis Bank

Axis Bank reviews & complaints page 30

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: I. Ravikumar, D2-144, krp colony, sullurupeta, tirupati district

Hi i applied for axis credit card weeks back, today I received pin through postal Service but didn't receive credit card, please look into this issue and resolve on earliest

Oct 17, 2022

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2022

Axis Bank Customer Care's response Hi Ravi, we request you to share your contact details for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am trying to add my debit card in PhonePe but it is showing 'your mobile number is not updated with us for online transactions'. My mobile number is correct and I am receiving all the SMS. I want to do the Online payment by adding Debit card in PhonePe.

+1 photos

Axis Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have two Axis bank credit cards, Without even informing me or giving any intimation, they have merged the limits on both the cards. The customer care is saying that I cannot use my new card as it shares the limit from the old credit card. I am continuously paying the amount in the old Credit card but still why limits of both the cards were merged. It is pure cheating with the consumer. What is the point of giving a new card, if it cannot be used, until you pay the full amount of last card.

Axis Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

This is regarding the UPI transaction which I did on September 2nd, 2022 of Rs. 43000 via Googlepay.
The transaction got successful from my end and the amount got debited from my savings bank account (ICICI) but the merchant didn't receive the amount in his account.

After so many follow-ups with the HDFC bank, I have got the below details about the transaction. The amount has been transferred to the below account number.

Beneficiary Bank: Axis Bank
Beneficiary Account No. : ***********2063
Beneficiary IFSC: UTIB0000000

After checking with the merchant, the above-mentioned account number is not the merchant's account number and IFSC mentioned above is not a valid code.

Please help me in getting my money back into my ICICI bank account.

The transaction details have been attached for your reference.

+1 photos

Axis Bank customer support has been notified about the posted complaint.

Sep 04, 2022

Updated by Manasa Chittur My have transferred from ICICI bank

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

This is regarding my credit card ending with 9896 ( the upgraded one). This card is upgraded from my old card- life time free card to chargeable card without my consent. for that they charged me Rs 3000 annual fee and GST 540. during conversation over the phone the CC marketing person never mention about this and gave false information. When i received the upgraded card (June 2022) i totally surprised that the card is chargeable. So I decided to pay all my old card dues and raise a request to close my auto debit option (June 2022). Then raise a complaint about the upgraded card to close to the Nodal officers level I & level II (June 29 2022) because i never activate this card and never used it any where. But i didn't get any proper reply from them within the time frame. Because of them now I forced to pay Bounce charges + interest + GST comes around Rs 1842.31 for two months ( July, August) and Annual fee Rs 3540(Total Rs. 5381) . I paid all the mentioned amount completely and Requested for my audio conversation proof for reversal of my charges implied on nonactivated card. Please help me on this regard.

Axis Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

While fund transfer, i am getting message that Transaction has been declined because beneficiary account is frozen.
My customer id[protected]
my email id - p.[protected]@gmail.com
Till now it is not resolved...
Please resolve this as soon as possible

Axis Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

So, this incident today 03/09/2022. I went to inquire about Forex cards and the employee didn't bother to greet me and neither of them asked me to sit down and explain what I wanted, instead all they told me was you can do it online through mobile app. This behavior is not acceptable. The manager was kind enough to give basic respect to a customer.
I hope you take actions on these kinds of employees.
This is the Axis Indiranagar branch opposite to Leela Palace

Oct 9, 2022

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2022

Axis Bank Customer Care's response Hi Srinivas, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank

Oct 13, 2022

Updated by Srinivas Puttappa +91 [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I've been debited with SI fail charge and BR pymt charges without any prior intimation even though the account was funded this was been charged please look into this.

+1 photos

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2022

Axis Bank Customer Care's response Hi Mahesh, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank

Sep 15, 2022

Updated by NagaMaheshk370 Pls find my registered mobile number: [protected]

Sep 16, 2022

Updated by NagaMaheshk370 I have received a call claiming Axis Bank support to access my mobile through team viewer app which doesn't make any sense. Why would they want to take control of my mobile. Pls investigate on this.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

My Cluster ID - 72645
I need to merge CIF ID.
Due to this My account is frozen
I could not operate the transactions.
Please do the needful as soon as possible.

Axis Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My Cluster ID - 72645
I nned to merge CIF ID
Due this my account is frozen.
I could not operate my account.
Please do the nnedful as soon as possible.

Axis Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bahraich Uttar Pradesh

महोदय
मैंने फ्लिपकार्ट ऐप के जरिए एक क्रेडिट कार्ड अप्लाई किया था जो मुझे 21 जुलाई को प्राप्त हो गए पर उसका पिन जनरेट नहीं कर पा रहा हूं इसके संबंध है मैंने आपके फोन बैंकिंग ऑफीसर से एटीएम कार्ड के जरिए ऑनलाइन के जरिए पिन जनरेट करने की कोशिश किया लेकिन बहुत प्रयास करने के बाद ही पिन जनरेट नहीं हो पाई परंतु आपके एक फोन बैंकिंग ऑफीसर ने मैनुअल पिन जनरेट कर मेरे एड्रेस में 10 दिन के अंदर डिलीवर होने की बात कही और एक और क्रेडिट कार्ड उन्होंने यह कह कर दे दिया कि इसका भी पिन साथ में जनरेट करके आपके एड्रेस में पहुंच जाएगी बहुत फायदे वाली है लेकिन उन्होंने जॉइनिंग फीस के बारे में नहीं बताया और दे दिया उसका भी पिन जनरेट नहीं हो पाया और मेरे मोबाइल पर स्टेटमेंट आ रहे हैं कि ₹599 जॉइनिंग फीका जमा करें क्या यह उचित है कि बिना यूज के ₹599 जॉइनिंग फीस के रूप में जमा करूं इस प्रकार मैं बहुत परेशान हो गया हूं अतः मेरा दोनों कार्ड जो मोबाइल संख्या[protected] पर approve किया गया किया गया दोनों क्रेडिट कार्ड को बंद करने की कृपा करें क्योंकि उसके संबंध में मेरी कोई गलती नहीं है मैंने अपनी तरफ से हर प्रयास कर लिया पिन जनरेट करने का Lekin पिन जनरेट नहीं हो पाई अतः मैं उपरोक्त जॉइनिंग फीस नहीं भर सकता हूं और मेरा दोनों कार्ड दोनों बंद कर दें इसके संबंध में फोन बैंकिंग ऑफीसर से बहुत बार कॉल किए आप इस मोबाइल नंबर का रिकॉर्डिंग चेक कर सकते हैं परंतु कोई सलूशन नहीं निकला अतः आपसे अनुरोध है कि उक्त दोनों बंद कर दें

Axis Bank customer support has been notified about the posted complaint.

Sep 03, 2022

Updated by Rustamsingh महोदय
मैंने फ्लिपकार्ट ऐप के जरिए एक क्रेडिट कार्ड अप्लाई किया था जो मुझे 21 जुलाई को प्राप्त हो गए पर उसका पिन जनरेट नहीं कर पा रहा हूं इसके संबंध है मैंने आपके फोन बैंकिंग ऑफीसर से एटीएम कार्ड के जरिए ऑनलाइन के जरिए पिन जनरेट करने की कोशिश किया लेकिन बहुत प्रयास करने के बाद ही पिन जनरेट नहीं हो पाई परंतु आपके एक फोन बैंकिंग ऑफीसर ने मैनुअल पिन जनरेट कर मेरे एड्रेस में 10 दिन के अंदर डिलीवर होने की बात कही और एक और क्रेडिट कार्ड उन्होंने यह कह कर दे दिया कि इसका भी पिन साथ में जनरेट करके आपके एड्रेस में पहुंच जाएगी बहुत फायदे वाली है लेकिन उन्होंने जॉइनिंग फीस के बारे में नहीं बताया और दे दिया उसका भी पिन जनरेट नहीं हो पाया और मेरे मोबाइल पर स्टेटमेंट आ रहे हैं कि ₹599 जॉइनिंग फीका जमा करें क्या यह उचित है कि बिना यूज के ₹599 जॉइनिंग फीस के रूप में जमा करूं इस प्रकार मैं बहुत परेशान हो गया हूं अतः मेरा दोनों कार्ड जो मोबाइल संख्या[protected] पर approve किया गया किया गया दोनों क्रेडिट कार्ड को बंद करने की कृपा करें क्योंकि उसके संबंध में मेरी कोई गलती नहीं है मैंने अपनी तरफ से हर प्रयास कर लिया पिन जनरेट करने का Lekin पिन जनरेट नहीं हो पाई अतः मैं उपरोक्त जॉइनिंग फीस नहीं भर सकता हूं और मेरा दोनों कार्ड दोनों बंद कर दें इसके संबंध में फोन बैंकिंग ऑफीसर से बहुत बार कॉल किए आप इस मोबाइल नंबर का रिकॉर्डिंग चेक कर सकते हैं परंतु कोई सलूशन नहीं निकला अतः आपसे अनुरोध है कि उक्त दोनों बंद कर दें

Verified Support

Sep 04, 2022

Axis Bank Customer Care's response Hi Rustam, we request you to confirm the last 4 digits of the card you are referring to for further assistance in the referred matter. Regards, Team Axis Bank

Sep 04, 2022

Updated by Rustamsingh My credit card last four digit number is as under
9113 and 6717

Sep 04, 2022

Updated by Rustamsingh Sorry 9113 and 6716

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bahraich Uttar Pradesh

महोदय
मैंने फ्लिपकार्ट ऐप के जरिए एक क्रेडिट कार्ड अप्लाई किया था जो मुझे 21 जुलाई को प्राप्त हो गए पर उसका पिन जनरेट नहीं कर पा रहा हूं इसके संबंध है मैंने आपके फोन बैंकिंग ऑफीसर से एटीएम कार्ड के जरिए ऑनलाइन के जरिए पिन जनरेट करने की कोशिश किया लेकिन बहुत प्रयास करने के बाद ही पिन जनरेट नहीं हो पाई परंतु आपके एक फोन बैंकिंग ऑफीसर ने मैनुअल पिन जनरेट कर मेरे एड्रेस में 10 दिन के अंदर डिलीवर होने की बात कही और एक और क्रेडिट कार्ड उन्होंने यह कह कर दे दिया कि इसका भी पिन साथ में जनरेट करके आपके एड्रेस में पहुंच जाएगी बहुत फायदे वाली है लेकिन उन्होंने जॉइनिंग फीस के बारे में नहीं बताया और दे दिया उसका भी पिन जनरेट नहीं हो पाया और मेरे मोबाइल पर स्टेटमेंट आ रहे हैं कि ₹599 जॉइनिंग फीका जमा करें क्या यह उचित है कि बिना यूज के ₹599 जॉइनिंग फीस के रूप में जमा करूं इस प्रकार मैं बहुत परेशान हो गया हूं अतः मेरा दोनों कार्ड जो मोबाइल संख्या[protected] पर approve किया गया किया गया दोनों क्रेडिट कार्ड को बंद करने की कृपा करें क्योंकि उसके संबंध में मेरी कोई गलती नहीं है मैंने अपनी तरफ से हर प्रयास कर लिया पिन जनरेट करने का Lekin पिन जनरेट नहीं हो पाई अतः मैं उपरोक्त जॉइनिंग फीस नहीं भर सकता हूं और मेरा दोनों कार्ड दोनों बंद कर दें इसके संबंध में फोन बैंकिंग ऑफीसर से बहुत बार कॉल किए आप इस मोबाइल नंबर का रिकॉर्डिंग चेक कर सकते हैं परंतु कोई सलूशन नहीं निकला अतः आपसे अनुरोध है कि उक्त दोनों बंद कर दें

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2022

Axis Bank Customer Care's response Hi Rustam, we request you to confirm the last 4 digits of the card you are referring to for further assistance in the referred matter. Regards, Team Axis Bank

Sep 04, 2022

Updated by Rustamsingh My credit card last four digit number is as under
9113 and 6716

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Not helping in closing my bank account in near branch

Axis Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have been charged Rs 590 for using 50 rs more of my limit for the card ending 7651 Is this the customer experience that axis bank thrives to give to its customers?I have always paid at the correct time and even for this period I paid right before time.Please waive off my fee or close my credit card..
[protected]@gmail.com
Number -[protected]

Oct 12, 2022

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2022

Axis Bank Customer Care's response Hi, we request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-feesandcharges-1.aspx for more information on the referred topic. Regards, Team Axis Bank

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Barwaha madhya pradesh

Website: axiabank.com

I name sawai ram garg drawn personal loan from axis bank on 23/11/2022 and I request for loan closer statement given by bank same amount paid by me as DD on 17.08.2022 but loan account not closed now and after closer amount deposied demand 5404 rupess exra

Axis Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Axis bank at Barwaha DisKhargone madhya pradesh

I am sawai ram garg drawn personal loan from axis bank on 23/09/2021 and I requested loan closer statement from bank The bank given loan closer amount 1302445/- deposited in axis bank on17/08/2022 but now telling me telehonically Rs 5405 due and be payment on loan service centre but I drawn loan by branch barwaha madhya pradesh and loan closer amount deposited by DD same branch please give me justice my mob no. [protected] mail [protected]@gmail.com

Axis Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I m ex employee 136652.still now unable to contact any HR in head http://office.My reiiliving was 8th august 2022 and with approval of circle head and debit authorisation my chennai HR asked to withdraw to intiate the resignation again wef 05.08.22.Still now its going to be one month still i am unbale to get any clarification on final settlement amount and relieving and exp certificate.i have contacted several times to chennai HR and it has...

Helpful

Found this helpful?

Address: 01, Shri nagar Khandwa

Dear sir/madam

Please confirm attached account status closed or not.

Also confirm us NOC ok

Thanks and regards
Arun Patidar
Fraud control unit axis Bank limited
[protected]...

+1 photos

Helpful

Found this helpful?

Write a comment

Axis bank has deducted INR 295 as BRN-Card payment without any intimation to pay. I want my money back.

Axis Bank customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Please provide me the reason why Rs.1325 has been debited from my account without my concern, I need it back and please stop these transection from my account.

Axis Bank customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Recent comments

With the above complaint being resolved and i was aware that i should downgrade the minimum balance required for the account i had been approached to the nearest bank on 6th Dec 2025 and with some reg...