Dear Nodal Officer,
This is Resha Patil, once a priority customer of your bank having Customer ID[protected]. With great regret and pain it is to register a complaint against the branch manager of Manesar branch for his misconduct and harassment. I am taking this step as this is the second time he missbehaved and humiliated me.
I visited the branch on 31st Aug 2022 to operate my locker. I knew that my locker rent was overdue and we were contacting bank officer on duty Mr. Rajeev from 17th Aug 2022 to know the alternative mode of payments (Cheque/online/cash) to clear the dues, as my savings account was negative due to a lien applied on it. Every time we received a response from Mr. Rajeev such as I will get back to you or I have sent an email to the concerned person/department and will inform you once I receive the reply, however we did not receive the same. Meanwhile we cleared all the loan dues on 27th Aug 2022 but still lien was not cleared from the bank side till 3rd Sep 2022 so we had to look for other modes of payment to clear the locker dues. On 31st Aug before visiting the branch my husband contacted Mr. Rajeev again, when he informed him that I can make cash payments.
However, when I reached the branch and was discussing with Mr. Rajeev, suddenly the branch manager came in and instructed the officer not to take a payment or allow me to operate the locker. He started shouting at me in front of the whole crowd and staff saying this happened last year too and now you have to surrender your locker, we will not accept rent in any other mode. He started humiliating me in front of everyone saying, Why have you not cleared the loan dues? I showed him all the receipts/ transaction details of clearing the loan, still he said I don't believe this until the account is cleared of lien. Furthermore he called the recovery agent who was involved in loan settlement and started asking him who are you? How much was the loan due? Why was it settled for a 40K payment? etc. After the confirmation from him and seeing the settlement letter, payment receipt of the loan, still he said I don't accept this, I don't know this recovery agent as he is not an employee of the bank and anyone can generate such proof, I won't allow you to operate the locker. I told him I have cleared all the loan dues, I am ready to pay all the dues of the locker in any mode of payment but he wanted to humiliate me badly so he started talking nonsense, even if you have made the payment, why was it overdue? Why was your account negative? etc.
I explained to him that I have come travelling 110Km, today is Ganapati festival day and I am supposed to travel back for the same. I was literally pleading with him but he was having some grudges on me I guess. I was feeling humiliated, helpless and started crying but still he made me sit for 3 hrs. All the staff including peon were feeling guilty and expressing sympathy with me, but they were helpless and bound to order by the boss.
In this whole scene there was no direct involvement of the manager but after watching me he intentionally came out from his cabin and started intervening. Secondly he doesn't have any right to humiliate me or any customer in public. There was no direct connection with my other relations/transaction with the bank and locker but still he missbehaved and disgraced me. It was just 5 min work but still why did he make me sit for 3 Hrs? Later I came to know about very easy and open to all online payment mode to clear the locker dues but then why they did this drama??? Why was he forcing me to surrender the locker??? Whole staff was feeling ashamed for such a pity behaviour and Mr. Rajeev said sorry to me many times but the damage was done by the shameless manager. He was still laughing and giving me looks. You can check this whole drama recorded on the CCTV camera of the branch.
I was a priority customer of your bank and this is the way your senior employee is treating me again and again. I demand strict action against him. Also we want to close my savings account, my husband's savings account, Our joint account, all my savings and policies with the bank, and the demat account of my husband and me. Please send me the details of the closure process and transfer of shares from the axis demat account to our demat account with another bank. I don't want to face such a humiliation again or keep any relation with such an unprofessional bank.
I expect quick and strict action on this matter.
Prof. Resha Patil
B.Arch M.Arch (Urban Design) IGBC-AP
Architect, Urban Designer, Green Building Consultant
+91 [protected]
Axis Bank customer support has been notified about the posted complaint.
