| Address: Plot no 11, meera nager, jule solapur, near OYO sawan hotel, solapur, Plot no.11, meera nager., 413008 Solapur MH, India, to Plot no 11, meera nager. |
Below what i reported in my initial email and to the AXIS BANK via case 21602288 which i raised.
My Section amount is 3925509 and the Disbursed Amount is 3915072 and the un-disbursed amount is 10437. Details I came to know after visiting the branch.
Because of the un-disbursed amount my pre-emi is still running which I was not aware of and no one coordinated with me.
My loan amount is directly sent by the Axis bank executive to the builder so I was not aware of this thing.
I requested for refund but i am getting below response from them.
BANK RESPONCE:
We wish to inform you that, our bank official has a call with you on 25th Aug 2022 on 1.30 P.M. You did agreement to sale for consideration of 40, 62, 550/- plus GST of 2, 07, 875/- .
Total consideration amount is 42, 70, 425/-.
Customer paid OCR of 4, 70, 000/-.
The amount need to be paid by Bank is 38, 00, 425/-
But builder demanded for 37, 89, 988/-
Therefore 10, 437 /- remained undisbursed.
Above calculations are conveyed to you during call.
We are also not aware of the above undisbursed amount at the time of disbursement. Bank is not liable to refund that amount but you can make a part payment in his account and reduce your principle amount. And we have raised the service request for loan downsizing and same will be processed after 10th September 2022 with Service Request No[protected].
We sincerely apologize for your experience with our Bank staff. Also wish to confirm that your feedback is valuable to us as it helps us improve our service standards. We have noted your feedback regarding unsatisfactory experience in dealing with our Bank Staff and the same has been forwarded to the relevant department for internal review.
[protected][protected]-----
They are clearly saying that they are not aware of so why customer should suffer.
please look in to this matter and help me so that i can get some refund.
Axis Bank customer support has been notified about the posted complaint.
