| Address: Ghola sodepur, kolkata 700110 |
In may or june i receive a call from axis bank credit card team they offer me a flipkart credit card and i agreed and they initiated the card, after few days later I received the MPIN to my current address then few days later receive a call that we are near to your permanent address please receive the credit card I told the courier person that I have receive the MPIN to my current address I can receive the card to my current address also they did not agreed after 5 min conversation I told him please keep your card, and after 1 month later I got a statement that my statement has been generated I need to pay 499+ taxes for the joining fee, so I was upset that did not receive the card but they are asking me to pay for that, but after that also I tried to pay the bill unable to pay anything through the app there was no option, so next month again receive statement that need to pay 900 something this time I got tensed and tried tp pay the amount again unable to pay after one month again receive statement and this time e the amount is 1400 inr contacted the chat team, and escalated the case to social media after that also sharing all details they are unable to help me with the payments, they told me to visit the nearest branch visited they care unable to find my card details and the amount is keep on increasing, and it is impacting my cibil score, please help me they are fraud they are taking high intrest and not helping me at all to pay my dues, after I visited the nearest branch they are selling me another rizon card insted o helping me
Nov 19, 2022
Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint.
Oct 09, 2022
Updated by Kochi Kobi In may or june i receive a call from axis bank credit card team they offer me a flipkart credit card and i agreed and they initiated the card, after few days later I received the MPIN to my current address then few days later receive a call that we are near to your permanent address please receive the credit card I told the courier person that I have receive the MPIN to my current address I can receive the card to my current address also they did not agreed after 5 min conversation I told him please keep your card, and after 1 month later I got a statement that my statement has been generated I need to pay 499+ taxes for the joining fee, so I was upset that did not receive the card but they are asking me to pay for that, but after that also I tried to pay the bill unable to pay anything through the app there was no option, so next month again receive statement that need to pay 900 something this time I got tensed and tried tp pay the amount again unable to pay after one month again receive statement and this time e the amount is 1400 inr contacted the chat team, and escalated the case to social media after that also sharing all details they are unable to help me with the payments, they told me to visit the nearest branch visited they care unable to find my card details and the amount is keep on increasing, and it is impacting my cibil score, please help me they are fraud they are taking high intrest and not helping me at all to pay my dues, after I visited the nearest branch they are selling me another rizon card insted o helping me
Verified Support
Oct 18, 2022
Axis Bank Customer Care's response Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
