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Axis Bank Complaints & Reviews

2.6
Updated: May 25, 2026
Complaints 13015
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Axis Bank reviews & complaints page 32

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S
Scarce D-Sachin
Aug 26, 2022
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I’m Atul holding a account in axis bank ([protected]), I submitted cash 20000 in the Axis bank Cash Deposit Machine, the machine showed me 1 notes have been retained by this machine.Machine Number is DPRH177106 located in Molarband Extn.
500rupee Note Serial No 6KV869939.
I hope the problem may resolve soon.
Axis Bank customer support has been notified about the posted complaint.
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    A
    anilsv2003
    Aug 26, 2022
    Resolved
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    Requested sir,
    My name is S V ANIL KUMAR I have an axis bank account holder and i have also credit card-6127, than my axis bank flipkart credit card
    has been hacked on feb-17-2022 early morning 3:18am to 3:27am 9min -6 times 4950/- inr totaly 29700/- Rupees transaction to
    1) flip kart payment, bangalore, ind # [protected] inr - 4950.00
    2) flip kart payment, bangalore, ind # [protected] inr - 4950.00
    3) flip kart payment, bangalore, ind # [protected] inr - 4950.00
    4) flip kart payment, bangalore, ind # [protected] inr - 4950.00
    5) flip kart payment, bangalore, ind # [protected] inr - 4950.00
    6) flip kart payment, bangalore, ind # [protected] inr - 4950.00
    Oct 6, 2022
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 04, 2022
    Axis Bank Customer Care's response
    Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/sub-issues/FND-Fraud-ccdcsa-2.aspx and raise a dispute for the referred transaction. Once raised, please share the dispute ID with us to check and assist further. Regards, Team Axis Bank
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      A
      Axis support
      Aug 26, 2022
      Resolved
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      Resolved

      Address: Delhi

      Online transaction online payment refund money isss
      Oct 24, 2022
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 04, 2022
      Axis Bank Customer Care's response
      Hi, we request you to elaborate more on your specific concerns along with registered mobile number so that we may check and assist you at the earliest. Regards, Team Axis Bank
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        L
        Lalit Tiwari 23
        from Indore, Madhya Pradesh
        Aug 26, 2022
        Resolved
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        Resolved

        I am using credit card from last 4 years from the year i opened the account. i always paid my credit card bills as soon as they got generated. from recent months only i receive the cashback on purchase but in the bill of august as i attached the screenshot as well is adding my cashback as debit and total it in the payment. while as per the rule and knowledge its my money which should be deducted from the bill generated and balance should be reflected in the section i need to pay. then why this cashback is added in deducted automatically. i am so troubled and even went to the bank they didnt help then i reached to the RM shown in app he also denied to help. i want to pay that in time but no one helping me regarding this thus i am forced to write. do the needful and that too in time.. seeking for redressal.
        Oct 23, 2022
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 04, 2022
        Axis Bank Customer Care's response
        Hi Lalit, we request you to share the registered contact details so that we can check and assist you at the earliest. Regards, Team Axis Bank
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          rashmira
          Aug 24, 2022
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          I was having credit card/loan [protected]( primary card no. [protected]). It was settled as per letter : AXISB[protected]/24044988 dated 13 july 2022. Kindly provide no due certificate and update my civil.
          Thanks
          Rashmi Atey
          Axis Bank customer support has been notified about the posted complaint.
          Aug 24, 2022
          Updated by rashmira
          I was having credit card/loan [protected]( primary card no. [protected]). It was settled as per letter : AXISB[protected]/24044988 dated 13 july 2022. Kindly provide no due certificate and update my civil.
          Thanks
          Rashmi Atey
          Aug 24, 2022
          Updated by rashmira
          I was having credit card/loan [protected]( primary card no. [protected]). It was settled as per letter : AXISB[protected]/24044988 dated 13 july 2022. Kindly provide no due certificate and update my cibil
          Thanks
          Rashmi Atey
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            S
            Siddheshwar Ruikar
            Aug 24, 2022
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            I had a very bad experience while dealing for my Business loan.
            Axis Bank customer support has been notified about the posted complaint.
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              Prateekk27
              Aug 24, 2022
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              I had a very bad experience while dealing for my personal loan. I was made to feel that I was opening the account for the first time in your bank, despite of having all the following:
              1. Savings account
              2. Investment account
              3. Running personal loan account
              4. Recently successfully closed old personal loan
              5. Running CC account
              There was no use and benefit of having and availing such facilities when I have to again go through all such KYC procedures again, investigation and mental harrassment. Further, I was not timely updated about my loan application details and no copy of loan application was provided to me post submission. With all my confidential records taken again by concerned bank employee, no loan application was provided to me. Further evan after debiting all the penal charges and interest charges on my account related to default of only 2 installments of personal loan, the bank denied me additional personal loan. My credit history with the bank has been good but the employees and customer care service personnels mentally and verbally harrassed me; and I was treated as if I was having transaction for the first time with the bank. They took all my confidential and personal information but denied me due benefits. I want to file complaint against mental harrasment.
              Axis Bank customer support has been notified about the posted complaint.
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                K
                Kj1513
                Aug 24, 2022
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                I have opened a current account with Axis Bank vide current account number [protected]. I am not able to pay online GST using my netbanking as after logging in to my netbanking account from GST portal the message that is displayed is your current user profile does not allow access to this page. Please contact branch.

                You are requested to resolve this issue urgently as I need to pay gst every month and I travel a lot for my work so not possible to visit the branch every month for payment of GST.

                I am also not able to increase my e-commerce transactions limit.

                Please look into the matter and resolve the issue ASAP.

                Thanks & Regards

                KUNAL JAIN
                J L STEEL
                PROPRIETOR
                Email [protected]@gmail.com
                Axis Bank customer support has been notified about the posted complaint.
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                  Sushma mahankali
                  from Hyderabad, Andhra Pradesh
                  Aug 23, 2022
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                  Address: Hyderabad

                  I am mahankali sushma, I don't have any kind of accounts with axis Bank. However my Cred app shows the credit card in my name with axis bank with a payable of rs.16, 902.22.
                  Please look into this issue and help me
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 25, 2022
                  Axis Bank Customer Care's response
                  Hi, we request you to share your contact details along with screenshot of the Cred app where the dues are reflecting for further assistance. Regards, Team Axis Bank
                  Aug 26, 2022
                  Updated by Sushma mahankali
                  Hi, my contact number is [protected] and attached below the screenshot showing axis bank credit card in the cred app

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                    R
                    raj161981
                    from Kannur, Kerala
                    Aug 23, 2022
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                    My name is Rajesh and I have been a customer of axis Bank since 2016. i had credit card loan & personal loan at axis bank i was regulary paying my emi on time but due to my job loss I was unable to make my credit card & personal loan(PPR[protected] due payment in time.since around 1year 6month completed today i financial conditon was too poor & not able pay & informed since beginning i have no source of income to pay but starting 6months they started calling, torchuring & visiting my home. Even though i had answered in a good manner but now at present status one axis bank lady staff mob no([protected]) calls daily to my mother, wife & continously using harsh words & harassing them telling my wife she will send staff to workplace & make u jobless, otherthan calling my aged patient mother & speaking roughly if emi not payed we will make u homeless. They are also contacting our local ward members & telling false statements regarding me. Today also she called me she did not revel her name while pickup the she starting shouting me & i explained her i have no source to pay & i am not in place, then she told we will send staff & send documents & will take the signature from my mother & wife to case against me. So my family memebers all are daily fearing due this harassment. This is totally unacceptable move from the banks part. and I believe banks should not harrass anyone to his family members & in local society. I am deeply disappointed and extremely unknown condition what to do how save my family members from harassment
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 25, 2022
                    Axis Bank Customer Care's response
                    Hi, we have raised your concern via SR number[protected] and shall be responded shortly. Regards, Team Axis Bank
                    Aug 26, 2022
                    Updated by raj161981
                    Need a positive solution the lady staff who called frm chennai she was speaking malayalam & english. My family members suffered a lot due to her rough way of speaking. So let no other family should suffer frm this type of staff frm axis
                    Verified Support
                    Aug 29, 2022
                    Axis Bank Customer Care's response
                    Hi, we regret the inconvenience caused. We have checked the details and would like to inform you that the collection follow-ups have been done to intimate regarding the overdue in your loan account. We understand that you have moved abroad and as per policy the follow-up has been initiated. We deny allegations of any inappropriate follow-up and request you to clear the overdues at the earliest to avoid further charges and follow-ups. We also request you to submit relevant proofs to substantiate your claims. Regards, Team Axis Bank.
                    Aug 31, 2022
                    Updated by raj161981
                    hlo sir, not satisfied with ur reply done because at my good time i was paying regularly, there are ups & down in human life. Even though several times i had informed your executives there is source to pay, since around 2years myself family struggling bad attempt frm ur executive calling local ward members, & calling family members phone & threatening. How simple ur saying follow-ups procedure if anything happens to aged mother & wife in not my presence will this lady stafff or bank staff take responsible of family life. i am not satisfied with ur reply. ur asking relevant proof my mother is uneducated will she able record or take ur executive calling or comming harrasement details what foolish talks, its clear ur not going to punish this lady u want to make more & more family to commit sucide by this kind of lady staff in your firm. Need relevant reply.
                    Feb 09, 2023
                    Updated by raj161981
                    Dear sir,
                    Again myself & family members facing same issue, again axis bank staff violating guidelines, they are continuously calling 20 times per day to my wife mobile & to mother number. Again they called our local ward member to visit my home. I had already informed my situation, today i had called back to bank staff & i had told pls stop harassing family members, he told either u do a one-time settlement or we continue calling ur family members he says. its very bad experience facing continuously. number received from nos
                    1. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. So i need a permanent solution. my mother is aged & she is a patient, if axis bank executive continously hiring local ward members for loan recovery to my home its illegal procedure and its 4th time this attempt done from axis bank staff, if i am not getting a permnent solution to this mail. i have to go complaint at RBI kindly waiting for your reply..
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                      nate123
                      Aug 23, 2022
                      Resolved
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                      Resolved

                      I got a call in the name of axis bank that i may get a card protection plan of rs 2199 a year or so. They knew all my location and date of birth.
                      They were asking me to only reply in "yes" or "ok". then they asked to manually type my dob in my key pad. I cut the call instantly. Can you confirm the same

                      they called from +911140...number and given me a toll free no. of[protected]
                      Sep 30, 2022
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 25, 2022
                      Axis Bank Customer Care's response
                      Hi, please note that Axis Bank does not ask for any account/card related information. Please be cautious and avoid sharing any account details with anyone. Regards, Team Axis Bank.
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                        Dinesh Churhe
                        Aug 23, 2022
                        Resolved
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                        Resolved

                        Hi, this is dinesh I had a credit card ending 2953 which I settled in 35000. while making the payment by mistaking me and my wife both made the payment of 35000. ( I have a settlement letter of 35000). The same I explained this to the bank collection officer ad he said it will be reimbursed to my bank account. but now it's been a month nothing has been done. can please resolve the same?

                        [protected] my contact number.
                        Sep 28, 2022
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 25, 2022
                        Axis Bank Customer Care's response
                        Hi Dinesh, we request you to make the payment of INR 885.02 before 31st Aug'22. Post remitting the payment you can initiate for NORM updating. Alternatively, you may visit the branch for further assistance. Regards, Team Axis Bank
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                          Shubh.911
                          from Surat, Gujarat
                          Aug 23, 2022
                          Resolved
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                          Resolved

                          Address: Surat

                          I’ve closed my credit card 2 times already but now again they’re calling me saying I’ve to pay again to close my credit card. I don’t understand why Axis bank credit card department is harassing me again and again. This non-sense activity of axis bank is affecting my cibil score. This is clearly consumer harassment. I’d expect an immediate response from the higher authorities to clear this thing otherwise instead of running to axis bank branches, I’d recommend running to consumer court.
                          Oct 3, 2022
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Aug 23, 2022
                          Updated by Shubh.911
                          No response from bank. This is a clear case of harassing a consumer.
                          Verified Support
                          Aug 25, 2022
                          Axis Bank Customer Care's response
                          Hi, we request you to share your registered contact details for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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                            R
                            rctechnology
                            from New Delhi, Delhi
                            Aug 22, 2022
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                            Address: Delhi

                            I was made full payment in Feb 2022 but they charged me late payment fees, from Feb 2022 to now, every month adding charges... Really very bad situation
                            Axis Bank customer support has been notified about the posted complaint.
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                              L
                              Lavesh l
                              Aug 22, 2022
                              Resolved
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                              Resolved

                              Address: Mumbai

                              Hello,
                              I've opened a salary account with axis bank last month. This month I got a mail saying, i have opened a demat account with the bank. I contacted the customer care mail and asked them to close the demat account because i don't want such a facility. All that i needed just a simple savings account. Occasionally i m getting mails about demat trading from axis direct and received mail of opening and closing balance charges which is around Rs. 499 But I haven't maintained balance yet that's why they didn't cut otherwise amount would have cut. Please help me to resolve this issue. This was not expected from Axis Bank that without consent of customers they're opening demat account and charging fees.
                              Aug 23, 2022
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
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                                Devdutt Gauttam
                                Aug 22, 2022
                                Resolved
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                                Resolved

                                EMI auto debit twice but when I call customer care they told me to visit nearby branch, when I visited branch they told me to mail online.
                                After 5 days, Issue is not resolved yet even not accepting issue at their end.
                                Sep 24, 2022
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 23, 2022
                                Axis Bank Customer Care's response
                                Hi Devdutt, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                                  rajeevsharma007
                                  Aug 21, 2022
                                  Resolved
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                                  Resolved

                                  Address: House No 321, Vasant vihar, phase 2 , Dehradun

                                  I have redeemed my edge points and redeemed a product which i did not received from DHL while it has been dispatched on 11.08.22 thru AWB [protected] and arrived in Dehradun on 16th Aug, i have called many times to DHL but no positive response from them, always telling we will deliver by today, tommorow but it never comes. Please look into the matter and deliver the product ASAP. Kindly note that my existing mobile no. is not working which has been given to bank but i have provided many times the alternate number ([protected]) to DHL for delivering the product.
                                  Regards
                                  Rajeev sharma
                                  Sep 24, 2022
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 22, 2022
                                  Axis Bank Customer Care's response
                                  Hi, we request you to kindly confirm the last 4 digits of the account for further assistance in the referred matter. Regards, Team Axis Bank
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                                    rajputdimpuji
                                    Aug 20, 2022
                                    Resolved
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                                    Resolved

                                    Address: Salaya Maska Road, Near Shyamji Krishna Verma Smarak, Mota Salaya

                                    Sir we have applied for our check 25 days back but till now it has no response and your bank staff talk very rudely when you go to your bank. Please solve us. We need some check book very much.
                                    Sep 24, 2022
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 22, 2022
                                    Axis Bank Customer Care's response
                                    Hi, we have raised your concern via SR number[protected] and shall be responded shortly. Regards, Team Axis Bank
                                    Verified Support
                                    Aug 23, 2022
                                    Axis Bank Customer Care's response
                                    Hi, we take due cognizance of matter highlighted and as per the update received, we understand that bank official had contacted you and addressed all concerns. Further, necessary feedback is noted and cheque book request is raised dated[protected] vide ref no[protected]. The same shall be delivered to you in 5-7 working days. Regards, Team Axis Bank
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                                      Ashwin Raghav
                                      Aug 20, 2022
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                                      Address: 7 subbha reddy st, west mambalam

                                      My credit card has expired by 7 /2022 but they havent asked me anything regarding renewel but they have sent me a new card with charges and they are charging extra 554 fo usages but i havent used it anywhere and now i got a text for annnual fee charges of 264 . axis bank is cheating the middleclass customers
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        Yogesh9868
                                        from Delhi, Delhi
                                        Aug 20, 2022
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                                        Address: D 61 jaitpur badarpur

                                        My axis saving account no [protected]

                                        Axis bank last 6 to 7 months deducted charges from my account including august month. I visited branch dates 18.08 .2022 met with branch manager but branch manager not listen my problem properly taking rudely taking behaviour is not good

                                        Refund my all charges
                                        please solve my problem as soon as possible

                                        Name yogesh kumar
                                        Mob [protected]
                                        Axis Bank customer support has been notified about the posted complaint.
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