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Axis Bank Complaints & Reviews

2.6
Updated: Feb 19, 2026
Complaints 13009
Resolved
6561
Unresolved
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Axis Bank reviews & complaints page 340

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A
ADIL mohammed
from Nalgonda, Telangana
Jun 6, 2018
Resolved
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Address: Medak, Andhra Pradesh, 502103

I am writing this message to bring to your notice that my a/c no[protected] is debit frozen. I am currently in personal problem. But still now problem is not solved and i cannot reach branch to deal this personal so humbly request you to activate my account so that i can use my atm card for withdrawal money. Very very argnt

Home branch :siddipet

Mohammed sameena
Jul 15, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2018
Axis Bank Customer Care's response
Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Bank-SB-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
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    Shantanu7
    from Kolkata, West Bengal
    Jun 6, 2018
    Resolved
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    Resolved

    I have been using axis credit card for many years now, and have always made all payments at right time without any delay, but due to a sudden closure of my business, iam under huge financial burden and experincing extreme mental harrasment, thereby requesting axis bank credit card department to contact me via email so that this can be settled out. Pls contact via e-mail only.
    Card no - 4514*0644
    Jul 19, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 07, 2018
    Axis Bank Customer Care's response
    Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Cards-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
    Jun 07, 2018
    Updated by Shantanu7
    Thank you for your response, I have tried the above mentioned link, but its not working, I would request your executive to get in touch on my registered mail-id.
    Jun 07, 2018
    Updated by Shantanu7
    Pls provide me an emai id for credit card related issue. If that is not provided, Iam unable to communicate with Axis Bank via the link you have sent.
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      C
      Chitrat
      from Mudigere, Karnataka
      Jun 6, 2018
      Resolved
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      Address: Mysore, Karnataka

      I have received a call today from axis bank. When i was busy at work. They kept on calling.. I was not in a position to listen. They charged rs1899 for card protection plan. I don't want this plan. I want to unsubscribe this service plan and i request the bank to refund the amount of rs.1899 immediately to my account.
      Please kindly assist it.
      Chitra t
      Mysore
      Jul 8, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 07, 2018
      Axis Bank Customer Care's response
      Hi, Please refer the link https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx to share your concern and one of the executive will help you further. Regards, Team Axis Bank.
      I am recently open account in axis Asap. till today 06 June 2018, I m not doing any transaction in & using axis asap account. but today 06 June 2018 I open my axis bank application where I saw my account shows negative amount balancing (-354) for preference attach screenshot below.

      May I know why my account shows a negative balance.
      Axis Bank Customer Care's response, Jun 7, 2018
      Verified Support
      Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Bank-SB-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
      Dear Customer,

      Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

      Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

      Regards,
      CPP Team
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        S
        Sangita K
        from Thiruvananthapuram, Kerala
        Jun 6, 2018
        Resolved
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        Resolved

        Website: www.axisbank.com

        Myntra.com
        Transaction date: may 2
        Transaction amount: rs. 1893.53
        Refund amount: 735
        Paid using netbanking
        Refund processed on[protected] for rs -735.29 bank reference number is[protected]

        I have not received the refund yet. And i am not getting any help from these guys from one month. Lost more than rs200+ money on calling them and explaining my problem but they are not ready to understand and solve it or help me any way. Now not able to contact the customer care number also. As if my number is blocked by them. Pathetic customer care. Pathetic and incompetent bank who eats up customers money. I have been begging for my money since one month.
        Jul 16, 2018
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 07, 2018
        Axis Bank Customer Care's response
        Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Bank-SB-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
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          Y
          Yovraj singh
          from Noida, Uttar Pradesh
          Jun 6, 2018
          Resolved
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          Resolved

          I have not received a call from axis bank. I just don't want the subscription and please cancel my subscription for my axis bank credit card ending with 8414. It has been noticed that the money already been charged @1649 for the same.
          Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of delation of this service and also refund the money @1649.
          Aug 9, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          I have made a transaction in eseva website today morning of Rs.300 .The money got debited but the website says transaction failed.
          Axis Bank Customer Care's response, Jun 7, 2018
          Verified Support
          Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Bank-SB-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
          I receive atleast 3 calls a day for credit card, which I have already denied a numbers of time and asked them to block me. But they are getting worsening day by day. Please look into this.
          Axis Bank Customer Care's response, Jun 7, 2018
          Verified Support
          Hi, to stop receiving promotional calls, you may register your number for National Do Not Call Registry (NDNC). Sorry for the trouble. Regards, Team Axis Bank.
          Dear Customer,

          Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

          Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

          Regards,
          CPP Team
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            P
            parminder uppal
            from Noida, Uttar Pradesh
            Jun 6, 2018
            Resolved
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            Resolved

            Address: 121006
            Website: Axis bank

            This complaint is in regard to my credit card payment. I am chasing with the customer care team and also raise a request to arrange the settlement on my card.
            However i have not receive any update from axis bank team.
            I have some money right now and i want to do settlement on my card.
            I will be able to pay 30-35% of my payment as my family is facing some financial crisis.
            If someone can help me to resolve my issue.
            Please mail me in [protected]@gmail.com
            And
            Also can call me on [protected]
            Jul 9, 2018
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 07, 2018
            Axis Bank Customer Care's response
            Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Cards-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
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              M
              manishsinghdeo
              from Gurgaon, Haryana
              Jun 5, 2018
              Resolved
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              Resolved

              Address: 560078

              Account no-[protected]
              Unfortunately my company is having salary account with your worst bank.. where almost all the employees are useless. I came to know my money got locked in lien balance and not able to apply for the cheque book by 12may and till today haven't get the reply. Spoke to call center multiple times and they referred loan department who has locked my amount in lien balance.But the problem is entire banking department doesn't know what is the next to do simply they routing to bank and bank doing the same to call center.every time got same answer that with in two days it will clear.

              I personally went to AXIS branch and again there also no response.
              Jul 17, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 07, 2018
              Axis Bank Customer Care's response
              Hi, Please refer the link https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx to share your concern and one of the executive will help you further. Regards, Team Axis Bank.
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                D
                Dribendu Mondal
                from Kolkata, West Bengal
                Jun 5, 2018
                Resolved
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                Resolved

                Address: Kolkata, West Bengal, 711315

                I am requesting to the axis bank management group as a village resident that the yearly charges of atm card for axis bank asap a/c need to minimize from rupees from 500 to 300. Most of the zero balance a/c holder comes from lower and lower-middle class family they are not able to deposit more money but they loves axis bank best services. Pleas take care about my letter
                Thanks to my best indian bank
                Biswajit mondal
                Jul 19, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 07, 2018
                Axis Bank Customer Care's response
                Hi, request you to share your concerns on axisbank.com/support . Our executive will assist you accordingly. Regards, Team Axis Bank.
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                  S
                  sharma11596
                  from Jaipur, Rajasthan
                  Jun 5, 2018
                  Resolved
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                  Resolved

                  Address: Jaipur, Rajasthan, 302001

                  My name is gaurav sharma. Axis bank and their representatives are regular calling me on my no [protected] and they call me as "satendra singh" further they continued that i have some due emi for some personal loan.
                  I do not have any personal loan with axis bank, for these calls i have complaint to their customer care and mailed to axis bank as well, they have admitted that it is their system mistake, they have wrongly added my no with some other account.
                  But the calls are still coming every day i get at least 5 calls from them, it is a serious harassment, it is like torturer.

                  I need these calls to be ended immediately forever.
                  Jul 16, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Jun 05, 2018
                  Updated by sharma11596
                  i am still getting calls, 2 calls received today so far .I am mentally feeling tortured for a well settled man it is really harassing when a bank calls for money which was never given.

                  please help .
                  Verified Support
                  Jun 07, 2018
                  Axis Bank Customer Care's response
                  Hi, request you to share your concerns on axisbank.com/support . Our executive will assist you accordingly. Regards, Team Axis Bank.
                  Jun 07, 2018
                  Updated by sharma11596
                  it has been done already, before highlighting the issue here .

                  I request you to please look into this
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                    R
                    ranjancdao
                    from Delhi, Delhi
                    Jun 4, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110089

                    I was visited the Axis Bank branch for update my communication address. as per advice of the branch executives, I have send a request through Insta services of Mobile App. I was confirmed that my address would be updated in 1 working day. But, unfortunately after lapse of 10 working days, communication address has not been changed.I have lodged my grievance to customer care vide service request No.41541314. But still not any action by Axis bank. I express my displeasure and anguish that a petty task of changing address has not been materialized even after assurance of the Nodal Officer of Axis Bank. If it is the state of affair, then what should I expect from the officials at bottom channel. It is a sorry state of affair that my address has not been changed so far even after visiting the Branch, applying through Mobile App (as per advice of the bank officials) and even after lodging complaint in this regard. It is nothing but an irony that the bank, on one hand, claims to be sensitive towards the services to the customers but in reality, situation is quite contrary to their claims and the customer is compelled to remain at the mercy of the their whims. While such scenerio urges me to revisit my decision to remain associated with the bank as a customer, but I once, again ask to you expedite the change/updation of my address forthwith. I also urges that pl take a concrete step to avoid such unwarranted negligence.
                    Jul 21, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 07, 2018
                    Axis Bank Customer Care's response
                    Hi, we wish to state that SR was closed as there was a mismatch in details updated and document uploaded. Request you to raise request for address change again and update exact address as per address proo[censored]ploaded. Sorry for the trouble. Regards, Team Axis Bank.
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                      K
                      kishsaketh
                      from Delhi, Delhi
                      Jun 4, 2018
                      Resolved
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                      Address: Bangalore, Karnataka, 560096

                      Greetings of the day

                      I have given my documents for salary account on 21th may 2017 from infogain bangalore in the name of t kishore saketh, i didn't got any confirmation sms or mail from your end. Please check let me know what is the process stack into it. I request you to get back to me asap.

                      I have also got welcome kit and i had submitted all required documents. But until now my account is not activated. Please solve my problem.

                      Note:documents pancard, passport, voterid, aadhar card.
                      Mail id - [protected]@gmail.com
                      D. O. B - 16/02/1991

                      Instant kit no: 201172
                      Jul 6, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 05, 2018
                      Axis Bank Customer Care's response
                      Hi, We are here to help. Please DM us your registered contact number and we will get back shortly.
                      Regards, Team Axis Bank
                      Jun 05, 2018
                      Updated by kishsaketh
                      Hi Team,

                      Thanks for the reply. My registered contact number is [protected]
                      Ref No 11090837
                      Verification failed. I got call from Axis Bank, And Verification Done.

                      SO why my Verification was failed

                      and i also get Approval massage of Credit card now yet i cant get credit card details.
                      Axis Bank Customer Care's response, Jun 5, 2018
                      Verified Support
                      Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Cards-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
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                        S
                        suraj_shinde
                        from Chennai, Tamil Nadu
                        Jun 4, 2018
                        Resolved
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                        Address: Pune, Maharashtra, 410503

                        How to get an exact location of the dispatched credit card? I had received the application id and reference no. Sms, but on that basis the tracking is not possible on the mentioned website i. E., www.axisbank.com there should be any courier details of the same, isn't there any easiest way to track the application
                        Please do revert me back immediately.
                        Jul 6, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 05, 2018
                        Axis Bank Customer Care's response
                        Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Cards-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
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                          D
                          Dharmy Singh
                          from Palampur, Himachal Pradesh
                          Jun 3, 2018
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110007
                          Website: www.axisbank.com

                          My self dharmendra & i am employee of homecredit india finance pvt. Ltd.
                          My co. Has many accounts in your bank and we are finance co. So we deposite cash at cash counter.
                          I went to your axis bank branch to deposite cash at
                          Ground floor & first floor
                          6926/130, kolahapur road,
                          Subzi mandi, ghanta ghar,
                          New delhi -110007,
                          But your branch manager anuj goel and operation head ajay aggarwal
                          Refuse to deposite cash at cash counter they said we can't accept 53900/-
                          You can deposite this amount in cash deposits machine, and said wherever you can complain against us we don't care,

                          Sir please provide me good action against my complaint
                          My contact no. ([protected])
                          Jul 5, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 04, 2018
                          Axis Bank Customer Care's response
                          Hi, request you to share your concerns on axisbank.com/support . Our executive will assist you accordingly. Regards, Team Axis Bank.
                          Hi we are enrolled my baby aadhar card we are waiting for last 3 hour documents are submit so i was not able to go back to home with out documents so plz cancle your aadhar enrolled.
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                            V
                            Vasukinath Chaudhary
                            from Allahabad, Uttar Pradesh
                            Jun 3, 2018
                            Resolved
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                            Resolved

                            Address: Gorakhpur, Uttar Pradesh

                            Hi, my name vasuki nath chaudhary my salary account, my branch bank road gorakhpur uttar pradesh
                            My account balance deducted -885rs without any information so i request to bank please refund my balance -885
                            And again when deducted balance then information so please solve my problems and refund my balance
                            And not deduct balance without any information..
                            Jul 5, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 04, 2018
                            Axis Bank Customer Care's response
                            Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Bank-SB-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
                            My fd account number is [protected], i surrendered this paper dt 14/05/2018, in my branch, dumdum. motijheel, kolkata, require money for medical treatment. but yet not transfered my rest amount in saving a/c number, for information i have taken loan above fd no so requested to u kindly processing asap
                            regards
                            nupur kr. das
                            m no [protected]
                            nupurkumar@'s reply, May 26, 2018
                            please proceesing asap, require money for medical treatment
                            D/Sir, My Axis ASAP S.B.A/c.No.[protected] & IFSC:UTIB0003180 at Link Road, Cuttack, Odisha Branch and I approached the same Bank Authorities with application for "PRIME MINISTER SURAKSHYA BIMA YOJANA" by Auto Debit From My S.B.A/C., But They Refused to accept My application.So I harassed/deprived from above PMSBY. So take necssary action.
                            dillkumar's reply, May 30, 2018
                            Non aaccept of my Application for Prime Minister Surakshya Bima Yojana
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                              V
                              Vasukinath Chaudhary
                              from Allahabad, Uttar Pradesh
                              Jun 3, 2018
                              Resolved
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                              Resolved

                              Address: Gorakhpur, Uttar Pradesh
                              Website: [email protected]

                              My account number [protected], my name is vasuki nath chaudhary,
                              My account balance debit any my information
                              [protected] balance debit-9500
                              I request to you my balance refund my amount... I request you this solved my problems and request to you please refund my balance my account. I need time balance so solved my problems.
                              My name-vasuki nath chaudhary
                              My debit balance-9500
                              Jul 5, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Jun 03, 2018
                              Updated by Vasukinath Chaudhary
                              My name is-vasuki Nath chaudhary
                              My account number-[protected]
                              My account balance debit my account no my information
                              My debit balance-9500
                              I request to bank please refund my debit balance

                              Verified Support
                              Jun 04, 2018
                              Axis Bank Customer Care's response
                              Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Bank-SB-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
                              Hello,
                              Money deducted for above reference, but didn't credited to account.
                              Pur/google
                              Tinder/[protected]/google
                              Tinder/seq no[protected]
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                                P
                                Prans81
                                from Delhi, Delhi
                                Jun 2, 2018
                                Resolved
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                                Resolved

                                Dear sir,

                                I have made neft from axis bank account to my wife's oriental bank of commerce bank account but the transaction status is “your a/c has been debited and neft request has been posted to rbi” from past several days.

                                I am getting same status from 10/05/2018:

                                The receipt no is haceco8x4583
                                The utr no is axmb181316*

                                Please fix the issue and get my wife account credited as early as possible.
                                Jul 5, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 04, 2018
                                Axis Bank Customer Care's response
                                Hi, request you to share your concerns on axisbank.com/support . Our executive will assist you accordingly. Regards, Team Axis Bank.
                                Dear Sir/Madam,
                                Please give me any information of my renewal credit card delivery status on my registered mobile number which is updated.

                                Thanks & Regards,
                                Gurunath Panchal
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                                  P
                                  priyabrata padhiary
                                  from Bhubaneshwar, Odisha
                                  Jun 2, 2018
                                  Resolved
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                                  Resolved

                                  Dear sir,
                                  On the date of 29/05/2018 at the time of 9.24 pm we debited of an amount of rs-20000 but atm machine didnot proceed it, we did not get the cash. But the 20000 amount has been debitted, so please look after above confession that we have requested you above.
                                  Ac no - [protected]
                                  Atm no - [protected]
                                  Name - puspa mohan padhiary
                                  Atm from which transaction was done - axis bank atm, at-thermal, po-talcher, dist-angul, state - odisha
                                  Jul 6, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 04, 2018
                                  Axis Bank Customer Care's response
                                  Hi! Please help us with the ATM ID, for us to assist you. Sorry for the trouble. Regards, Team Axis Bank
                                  Jun 11, 2018
                                  Updated by priyabrata padhiary
                                  ATM ID- ATM/SWCW7195/5785
                                  AT - THERMAL, TALCHER, ANGUL, ODISHA
                                  Jun 11, 2018
                                  Updated by priyabrata padhiary
                                  Sorry for the misunderstanding, on that date the ATM ID was -ATM/SWCW7195/5002
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                                    U
                                    Umesh k,s
                                    from Nipani, Maharashtra
                                    Jun 1, 2018
                                    Resolved
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                                    Resolved

                                    Address: 560091
                                    Website: One assistant

                                    Umesh k, s
                                    [protected]
                                    Ume. [protected]@gmail.com

                                    Also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

                                    Kindly cancel this plan and request you to refund the amount of rs:1899. This is unacceptable that you have been repeating the same.

                                    Regards
                                    Jul 5, 2018
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 04, 2018
                                    Axis Bank Customer Care's response
                                    Hi, request you to share your concerns on axisbank.com/support . Our executive will assist you accordingly. Regards, Team Axis Bank.
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                                      Subathra Selvaraj
                                      from Chennai, Tamil Nadu
                                      Jun 1, 2018
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                                      Address: Madurai, Tamil Nadu, 625018

                                      Am writing this with regards to my credit card bill payment. My credit card number is [protected]. I recently received a bill of amount rs.7532

                                      This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, lost my job too but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt. I have already asked for settlement have attached the settlement mail proof which was sent from ur side but til now no response about settlement.

                                      I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 5 business days. More than 20% is not affordable for me in the present situation.

                                      I am ready to settle this as soon as i get the confirmation from your side.

                                      Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

                                      Please reach out my number: [protected].
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        divya.K.K
                                        from Brajarajnagar, Odisha
                                        Jun 1, 2018
                                        Resolved
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                                        Resolved

                                        Address: Chennai, Tamil Nadu
                                        Website: mobile banking

                                        On 1 st june i did recharge on bsnl mobile number [protected] rs.300/- through mobile banking. But transaction got failed and money got deducted from my account number and recharge also not happened.
                                        My account number [protected].
                                        I thought amound should refund back. But not yet refunded... And recharge also not happend... Pls refund the amount...
                                        Jul 6, 2018
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 04, 2018
                                        Axis Bank Customer Care's response
                                        Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Bank-SB-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
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