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Axis Bank Complaints & Reviews

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Updated: Feb 19, 2026
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Axis Bank reviews & complaints page 344

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R
Rrrriya
from Jabalpur, Madhya Pradesh
May 19, 2018
Resolved
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On 17/05/2018 an amount rs 3558/ has been debited from my a/c [protected]. I have taken information from near by branch that an amount has deducted from my account on the name of some health insurance without my legal consent, i have never ever claim such an insurance, so cancel such policy and refund my money back, and i will take some strict legal action if something similar will be done in the near future with me without my consent.
Jun 19, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 19, 2018
Axis Bank Customer Care's response
Hi, we request you to please visit the below link to share your concern: https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx. Thanks for writing in. Regards Team Axis Bank
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    kamalsingh_47
    from Noida, Uttar Pradesh
    May 19, 2018
    Resolved
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    Address: New Delhi, Delhi, 110037
    Website: rblpoint.com

    Dear sir
    My self kamal having a salary account at mahipalpur branch axis bank (New delhi). Unauthorised transaction done from my account of amounting total rs 43000/- only. Please see the problem and take necessary action so that my loss money return back to my account.

    Hoping to get favourable response...

    Please find below transection details.

    Trans. Date narration withdrawal amount
    Transaction date transaction remarks amount type amount

    18/05/2018 ecom pur/paytm/noida/180518/11:25 dr. 21, 000.00

    18/05/2018 ecom pur/paytm/noida/180518/11:23 dr. 22, 000.00

    The fraud message came to our smart phone was-
    "dear customer your axis bank debit card points worth rs 4897 expired by 18/05/2018. Kindly convert your points in cash by click here http://rblpoint.com/"

    Website against which filing complain is -
    http://rblpoint.com/

    Regards,

    Kamal singh
    Jun 21, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    May 21, 2018
    Axis Bank Customer Care's response
    Hi, Thank you for reaching out. Please DM us your registered contact number. We are here to help!
    Regards, Team Axis Bank
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      CA Arpit Pokharna
      from Jaipur, Rajasthan
      May 19, 2018
      Resolved
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      Address: Mumbai City, Maharashtra

      I had offered life time free credit card 3 years before. Now life time free credit card become chargeable with out prior intimation.

      My account has auto debit facility with credit card. I have paid all dues with in time.

      But when axis bank charged annual fees charges on my credit card. I have withdrawn all my money from my account.

      By professional i am a practicing chartered accountant.

      I want to tell to axis bank kindly stop cheating the customers.
      Now i am closing my account in axis bank. And also closing my clients account in this bank.

      And i will suggest never take axis bank credit card. Because axis bank is private bank and can do anything with his customers.
      Jun 19, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      May 19, 2018
      Updated by CA Arpit Pokharna
      NEVER DO BANKING WITH AXIS BANK
      THE WORST BANK I HAVE EVER SEEN...
      Verified Support
      May 19, 2018
      Axis Bank Customer Care's response
      Hi, we request you to please visit the below link to share your concern: https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx. Thanks for writing in. Regards, Team Axis Bank
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        T
        trilokverma@
        from Ahmedabad, Gujarat
        May 28, 2018
        Resolved
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        Resolved

        TRILOK VERMA
        A/C NO. (LAST 4 DIGIT): 3370
        IFSC CODE: UTIB0000004
        Cash was not out from ATM (Corporation bank, manek center, jamnagar, gujarat) but my account was debited by 3000/-

        ATM slip detail:
        ATM ID : CBMD026240
        LOCATION : CORP JAMNAGAR
        DATE : 17/05/2018 18:03:35
        AUTH CODE : 603121
        AMOUNT : 3000/-
        TX# : 6564
        RESPCODE : 4100 please take necessary action at your end against concerned Bank.
        Jun 28, 2018
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        May 28, 2018
        Axis Bank Customer Care's response
        Hi, We are here to help ! Please DM us your registered contact number and we will get back shortly.
        Regards, Team Axis Bank
        [protected]
        Supriyaar's reply, May 29, 2018
        sorry by mistake i sent number
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          A
          Ankitsa274
          from Jhansi, Uttar Pradesh
          May 18, 2018
          Resolved
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          Address: Jhansi, Uttar Pradesh, 284002
          Website: www.axisbank.com

          Hello sir
          My name is Vandana Sahu lived in Inside Orchha Gate Jhansi Uttar Pradesh. My AXIS Bank credit card made automatic online fraud transaction on 17-May-2018 at 04:40:27pm. I am received a mail on my registered email from axis bank they are discribe me trasaction report TKD CH ONEDATE. Please resolve my complaint as soon as posible.
          My credit card no [protected]
          Jun 26, 2018
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          May 18, 2018
          Updated by Ankitsa274
          Transaction Amount Rs.1122/-
          Verified Support
          May 21, 2018
          Axis Bank Customer Care's response
          Hi, as per our record, our team is working on your concern vide reference number 41533210. We request your patience and cooperation in the interim. Sorry for the trouble. Regards, Team Axis Bank
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            V
            Va8bhav
            from Aurangabad, Maharashtra
            May 18, 2018
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            Address: 413401

            I am costmer of solapur barshi branch.in this branch employes are very irrogent and rude. They speak with costner very badly and abusive. They are also very lazy. If we ask some question about our problem, they don't give answer. The department ofmay i help you, is it meaningless. I[censored] will not action on that employee. I will complaint to pmo. So please action on them
            Axis Bank customer support has been notified about the posted complaint.
            May 23, 2018
            Updated by Va8bhav
            Pls reply my complaint
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              K
              Kavi Salem
              from Idukki, Kerala
              May 18, 2018
              Resolved
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              Address: 600101

              I have applied my personal loan on 26 April and approved with in a week, got so an sanctioned messages and I Have given 10 cheque leafs also stillNow loan not disposable happened, kindly check and let me know the status of that I have attached my application number as well the status of my loan screen shot, so refer it and let me know the status and dispose my loan soon
              Jun 30, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              May 21, 2018
              Axis Bank Customer Care's response
              Hi, We are here to help ! Please DM us your contact number and your location for us to assist.
              Regards, Team Axis Bank
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                xxxyyyzzz123
                from Pune, Maharashtra
                May 18, 2018
                Resolved
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                Address: Wardha, Maharashtra, 422001
                Website: consumercomplaints.in

                Respected sir, the
                I opened asap account in axis bank, wardha branch maharashtra. I also provide my document for kyc and it was done in brach. I also got my consumer id but i can not login to net banking. It always shows the message invalid user credential. I tried so many option but its showing same message. Please solve this problem.
                Thank you
                Jun 24, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                May 19, 2018
                Axis Bank Customer Care's response
                Hi, we request you to please visit the below link to share your concern: https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx. Thanks for writing in. Regards, Team Axis Bank
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                  nandeb
                  from Angamali, Kerala
                  May 18, 2018
                  Resolved
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                  Address: Kolkata, West Bengal, 700011

                  Hi

                  Axis Bank Golpark branch, Kolkata has frozen my savings account on basis of a SEBI notice . When I requested information about the same they just shared cursory information and did not share a copy of the notice order. Moreover, it seems the notice was in name of third holder SUJOY NANDI but they refuse to respond to when third holder name addition took effect and when freeze was executed. Additionally, they did not bother to inform the primary holder of the account about any such freeze. The customer care cell did not generate a service request number and no information received from relationship manager even on the questions asked. As we require details to proceed to unfreeze the account, we need the bank to cooperate. Causing a lot of inconvenience despite being a priority customer and not being able to access legitimate funds.

                  RM name Suraj Kumar Raha +[protected]
                  Deputy Manager : Anindita Sen

                  Please assist as the bank team is not cooperating.

                  Thank you
                  Debnath Nandi
                  +[protected]
                  Jun 29, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  May 18, 2018
                  Updated by nandeb
                  Relationship Manager Details
                  Suraj Kumar Raha
                  PBRM
                  Golpark Branch
                  Mobile- [protected]
                  May 18, 2018
                  Updated by nandeb
                  Golpark Branch
                  Address : 20, Gariahat Road,
                  Golpark
                  Kolkata 700019
                  West Bengal
                  India

                  Branch ID : 011
                  May 19, 2018
                  Updated by nandeb
                  Thank you! For forwarding the request. Please note the Axis Bank has frozen the account without doing a legitimate audit on the source of funds . I being the primary holder, my savings and earnings are being wrongfully seized based on something in which I have nothing to do. I need my funds for my education but cannot access the same . This is gross injustice to a customer.

                  Please assist.

                  Thank you,
                  Debnath Nandi
                  Verified Support
                  May 21, 2018
                  Axis Bank Customer Care's response
                  Hi, we are working on your concern vide reference number 41576348 and will update you with the status within 48 hours. Sorry for the trouble. Regards, Team Axis Bank
                  Jun 06, 2018
                  Updated by nandeb
                  Hi

                  Can you please update me on the details of service request number 39836208 raised in March 2018. All the details are available with the consumer care unit of Axis Bank. Please share the details as it is required.

                  Thank you
                  Debnath Nandi
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                    R
                    from Patiala, Punjab
                    May 18, 2018
                    Resolved
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                    Resolved

                    Address: 151505

                    I am roop chand account holder in your bank. I want to close my account in your bank. I am not tolerate your access charges. Plz. Close my account. Your bank branch is not helps us. So close my account. My account number is [protected] customer id[protected] micr code[protected]
                    Mobile no. [protected] sir bank charges 2595 rs on 14-4-18 and 2085 rs on 13-5-18 i am heart patient. I am not physical fit for manage your account. But bank staff told me manage your account for six month. I am not fit for manage
                    Jun 24, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 19, 2018
                    Axis Bank Customer Care's response
                    Hi, please share your preferred time to call you. Sorry for the trouble. Regards, Team Axis Bank.
                    May 20, 2018
                    Updated by [email protected]
                    tomorrow 9am to 12am on 21 may 2018
                    May 20, 2018
                    Updated by [email protected]
                    call no [protected]
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                      A
                      Ajay Imade
                      from Baramati, Maharashtra
                      May 18, 2018
                      Resolved
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                      Address: Pune, Maharashtra, 411057

                      I have received following a message today

                      "dear customer, mandates reference no: utib[protected] issued to dmi finance private limited with value 30000 and frequency adhoc is received today for processing account number ending with xxxxxxxxxxx2032.in case of any issues please get in touch with your branch."

                      I have not given any mandate. I don't know about above transaction. Please resolve the issue.
                      Jun 19, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      May 18, 2018
                      Updated by Ajay Imade
                      I have called 3-4 times on customer care number, but whenever I press 5 to speak to an executive, it says you haven't given any inputs :( I tried but wont connect to customer support
                      Verified Support
                      May 19, 2018
                      Axis Bank Customer Care's response
                      Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Bank-SB-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
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                        V
                        vishnu.o
                        from Vijayawada, Andhra Pradesh
                        May 18, 2018
                        Resolved
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                        Address: YSR, Andhra Pradesh, 516360

                        Good afternoon sir, we are from proddatur . Sir today i went to bank for amount deposit . In cash counter not taking money for non home branch. Its ok . But in bank cdm machine also not working . I am requesting her but she say that 10, 20, 50 notes not taking for non home branch. We have account in musheerabad branch. Its very urgent sir, cash counter officer say that call her and deposit the money. How it possible sir, if she came from musheerabad how bank s are use and what is the use of banks. These conversation done in your branch.

                        Same branch banks all are in online but why they are not taking money. Please take the action on branch
                        i am not mentioned her phone number and details because

                        name : vishnu vardhanreddy
                        ph : [protected]
                        Jun 27, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        May 18, 2018
                        Updated by vishnu.o
                        Axis Bank — cdm machine is not working and counter also not taking amount for non home branch

                        Verified Support
                        May 21, 2018
                        Axis Bank Customer Care's response
                        Hi, we tried to contact you on your preferred number, however were unable to connect. Please share your preferred time for us to contact you. Sorry for the trouble. Regards, Team Axis Bank
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                          S
                          soura choudhury
                          May 18, 2018
                          Resolved
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                          Resolved

                          Address: Howrah, West Bengal, 711109

                          I have changed my communication address through online banking long time a go after that also 2 weeks ago i again submit application through shibpur branch (Howrah, west bengal) but still i do not receive my new credit card as the old one is expired the validity date. Please solve my problem otherwise i have to shift to other bank credit card services
                          Jul 2, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 18, 2018
                          Axis Bank Customer Care's response
                          Hi, We are here to help ! Please inbox us your registered contact number and we will get back shortly .
                          Regards, Team Axis Bank
                          Hi I am narasimha I am using axis Bank buzz credit card last month I paid credit card bill late by given due date..after 5 days I paid due amount, bank charged late fee+GST that's ok..after 2 days once again charged debit interest + GST. I asked customer care also she said this is same for all late payment charged like that only.
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                            Ruhamah John
                            from Ahmedabad, Gujarat
                            May 18, 2018
                            Resolved
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                            Resolved

                            Address: 411031
                            Website: Axis Bank.com

                            Unauthorized transactions in axis bank (Branch kalyani nagar, pune) every month around 600rs in savings account.. Even after maintaining 10k as minimum balance. None of the service providers are responding and solving the problem. Worst customer experience. Everyone is routing the calls and looting the money unnecessarily. Please solve the issue as soon as possible and do the needful. Waiting for your response.
                            Jun 25, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 18, 2018
                            Axis Bank Customer Care's response
                            Hi, We are here to help ! Please inbox us your registered contact number and we will get back shortly .
                            Regards, Team Axis Bank
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                              Pratik033
                              from Surat, Gujarat
                              May 17, 2018
                              Resolved
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                              Address: Vadodara, Gujarat, 390012

                              I was transferred my home loan from other bank to axis bank. Then cut pre EMI last month from my bank account. This month the cut unnecessary interest charges. Even I have fund in my account same as EMI amount.
                              When I called him they replied that SBI was not paid us our money.
                              Means SBI allow to cut them interest charges and don’t want to cut EMI. What kidding AXIS bank talking about.
                              I want to register complain against AXIS bank. I have all proof.
                              Jun 28, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 19, 2018
                              Axis Bank Customer Care's response
                              Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/homeloanotherqueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
                              May 19, 2018
                              Updated by Pratik033
                              None of executives assist perfectly. I called in customer Care last 3 days.

                              They told me to it’s fault of SBI. And I take a leave to go SBI branch for my query. They told me that none of ECS form submitted by AXIS BANK for home loan EMI.
                              I am like sandwich.
                              Below is my loss even I have balance fund in my account.
                              1. Bounce charges by AXIS BANK 590 rupees.
                              2. Overdue Other Businesse charges 354 rupees.
                              3. My leave to solve problem. However fault by both bank and they bothering me. Charges is 1516 rupees.
                              4. Decreases in my CIBIL Score because of bound EMI.

                              None of bank provide comfortable service for customer who has problem like me.

                              I can send you statement of my account to know balance available during EMI period.
                              May 19, 2018
                              Updated by Pratik033
                              Today I take leave and go to AXIS Bank home loan vadodara branch.
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                                Praveenec
                                from Mandleshwar, Madhya Pradesh
                                May 17, 2018
                                Resolved
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                                Address: Indore, Madhya Pradesh, 452001

                                My saving account ([protected]) was debited by rs. 885 for consolidated dp charges today 12th of may 2018. This is the second time my account is being debited for such charge in the last six months. Last time, my account was debited by rs. 428.68 on oct 14 2017. I have a salary account along with which, i was given a demat account kit, but i never activated that. (I was told that it will not be active unless i activate it) i checked through online banking that it shows "active" status but i have never asked for this.

                                I want a full refund of the debited amount and want to close the demat account[protected] linked to my account as soon as possible.
                                Jun 27, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 18, 2018
                                Axis Bank Customer Care's response
                                Hi, we'd like to help. Please visit us at https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx to share your concerns. Thanks for writing in. Regards Team Axis Bank
                                May 28, 2018
                                Updated by Praveenec
                                I have sent the mail to Axis team regarding the refund and the issue that I had. They are totally neglecting my request of refund and just suggesting ways to get my demat account close. I want a refund as well.

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                                  Chirag J Suthar
                                  from Mumbai, Maharashtra
                                  May 17, 2018
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400068

                                  My organisation is in pune & am in mumbai. I wanted to open salary account for which i contacted 2 mumbai axis bank branches in dahisar west and borivali east.

                                  Both branches regret to open salary account. After contacting my organisation axis agent in pune, the borivali agent agreed for possibility of opening salary account which will require few minutes only & keep documents ready. They took my contact number, name and said "the salary account agent will contact me as currently he is not available in borivali branch." till 15 days no axis agent contacted me. Am chasing them but still poor service and no response.

                                  Then i decided to open saving account in mumbai and coinvert them in salary account. Hence i open axis asap saving account online. But to get account activated i need to visit any axis bank branch for biometric and kyc. Therefore, i visited ghansoli, thane east, thane west gokhale nagar branch. But every branch says they r lack of facilities. Ghansoli branch told me to move koperkhairane branch, thane east team told me to move thane west branch. Thane west gokhale nagaar branch saying me to go hoime branch.

                                  I decided to complaint axis bank via email, but on website only that mailing option doesn't pop-up while others can.

                                  Therefore am very frustrated with kind of axis services. Very very veery worst then all other private bank i ever experienced.
                                  Jun 18, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 18, 2018
                                  Axis Bank Customer Care's response
                                  Hi, We are here to help ! Please inbox us your registered contact number and we will get back shortly .
                                  Regards, Team Axis Bank
                                  Hi My Name is Limathung I have a salary A/C in Axis Bank, in Gurgaon . Same thing has happend to me on 11/05/2018 they are deducting amounts in the name of "Consolidated DP charges " Rs.885. This is absolutely ridiculous without anyones knowledge who has given you a permission to deduct my account. I am going to close the account immediately.
                                  Axis Bank Customer Care's response, May 18, 2018
                                  Verified Support
                                  Hi, Please elaborate on your query via inbox for us to assist you. Thanks for writing in.Regards, Team AxiS Bank
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                                    Tejeshkumar Reddy Koduru
                                    from Guntur, Andhra Pradesh
                                    May 17, 2018
                                    Resolved
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                                    Resolved

                                    Hi,

                                    While paying the state govt exam fee of rs 200 amount got debited from account twice and in merchant site it is showing payment not initiated. Please find the details below.
                                    My account details are [protected].

                                    Could you please examine and get my debited amount back to the account payment is done through payment gateway atom technologies.

                                    Thanks in advance.
                                    Crrp[protected] not initiated axis - nb download
                                    7 crrp[protected] not initiated axis - nb download
                                    Jun 17, 2018
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 17, 2018
                                    Axis Bank Customer Care's response
                                    HI, please share your concerns on axisbank.com/support . Our executive will assist you accordingly. Regards, Team Axis Bank.
                                    Hi
                                    My Name is Abhijit Solapure I have salary account in Axis Bank, chichwad branch. Today 11/05/2018 i got message has Rs.800 has been deducted .I have got no detail about this for this deduction. This is absolutely ridiculous without anyones knowledge who has given you permission to deduct my account I want detail information about this asap.
                                    Axis Bank Customer Care's response, May 17, 2018
                                    Verified Support
                                    Hi, Thank you for reaching out. Please DM us your registered contact number to retrieve your account details for further assistance. Regards, Team Axis Bank.
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                                      B
                                      Bitu Borah
                                      from Duliagaon, Assam
                                      May 16, 2018
                                      Resolved
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                                      Resolved

                                      Address: Lakhimpur, Assam, 787007
                                      Website: www.axisbank.com

                                      I am a axis bank customer since 2010. (North lakhimpur branch, dist-lakhimpur, assam-787001. I went to bank to deposit a amount today, but sunayana biswas (I think she is the teller of the branch) didn't accept my amount in time (3.50-4. Pm). He not accepting of my amount is not the issue but her behaviour was not of a banker. She is not fit as a banker because if her behaviour.
                                      Jun 17, 2018
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 17, 2018
                                      Axis Bank Customer Care's response
                                      HI, sorry for any trouble caused. We have taken up the case for further evaluation. Thank you for highlighting the issue. Regards, team Axis bank.
                                      Without my consent and my permission Axis Bank is deducting money out of my account for consolidated dp charges which I never approved or applied for. They deducted 817.11 rs without my consent. I would like my money refunded as I'm a student and also would like an explanation too regarding the same.
                                      Axis Bank Customer Care's response, May 17, 2018
                                      Verified Support
                                      Hi, The charges that you have incurred on your account are the annual charges for Demat account. Please refer the link https://www.axisbank.com/retail/investment/demat-account/fees-charges for information on the same. Regards, Team Axis Bank.
                                      My axis bank account no [protected] cutting 1770 consolidated charges 11.may 2018
                                      kindly please reverse asps
                                      Axis Bank Customer Care's response, May 17, 2018
                                      Verified Support
                                      Hi, as per the notes on the account, the charges that you have incurred on your account are the consolidated charges for your Demat account. Regards, Team Axis Bank.
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                                        creation team
                                        from Delhi, Delhi
                                        May 16, 2018
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                                        Address: Ghaziabad, Uttar Pradesh, 20101

                                        Respected sir/mam

                                        Today i recived a call from collection department and the person was abusive, when i told him for settlement. I have been using your axis card since one year, and due to bad financial condition, i am stuck and the bill amount is continuously increasing due to know payment, my father passed away last month and know i am the only earning person, so its very difficult to pay off the whole amount, kindly settle the amount to the principal and take it in emi, it will be very kind of the bank.

                                        Regards
                                        Gaurav goel
                                        Axis Bank customer support has been notified about the posted complaint.
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