Axis Bank Complaints & Reviews

After 25 days of harassment by # axis bank i am writing on this forum. I am a reserve card holder and i wished to discontinue it as i was not satisfied with the card as i feel its a worthless card. So one day when i was checking a statement on axis bank app i saw a charge of rs 30, 000 of annual fees, of which i did not receive a single sms or email. As i was not aware that i had been charged annual fees i used the card for 3-4 transaction because i did not recive a sms or email of annual fees being applied.

When i realized by seeing in the app that i have been charged annual fees a straight away called there customer services to cancel the card and reverse the fees. To my shock they told me that i used the card after the fees where applied so it will not be reversed, i tried to explain the that i was not informed about the fees being charged before or after but axis bank being rude and unprofessional transferred me from one representative to other for 25 days.

Now they asked me to talk to nodal officer, who is never available.

I simply dont understand that why was not i sent a sms & email after i was charged the annual fees, if i would have received it then i would have stopped using the card.

Incident date:26/5/2018

I went to an atm (Canara bank) to withdraw cash on 26/5/2018 around 10:00 am. I entered an amount rs 10, 000 on the screen and waiting for money to be dispended by the atm machine and the money did not come from the atm machine but debited from my account.
As soon as possible resolve my issue and refund an amount to my account. If you have any queries please let me know

Customer name:ar supriya
Acc no.3787 (Last 4 digit)
Card no.:4480 (Last 4 digit)
Ifsc code:utib0000009

Atm details
Atm-cash/km doddi/mysore/260518

Thanks
Supriya ar

I am Ganesh Duraisamy from Coimbatore.I have a Salary account in Axis Bank, in Pollachi Branch, Pollachi. I want to inform that they are deducting amounts in the name of "Consolidated DP charges (Rs.885) " from my account without informing me. I didn't get any notification for that. When I called the customer care they informed that it is deducted because of the Demat account, but noting is linked with my SB account.

Hi
I had fraudulent transactions happened on my debit card with out my concern or otp as below on 28th may 18

Account number : [protected]

28th may 18 from ecom pur/google *googl/g.co/helppay#/280

I lost inr 120 with out my involvement, i never deal with this site for any transaction in the past.
Request you to help me and refund back my amount.
And i dont want this again in future.
Please let me know if you need any other information.

Dear sir/ madam
I self dharmveer kumar sharma i am salary account holder about 7 years old i have kept loan from axis bank group and which the loan emi date are 5th in a month that i have not delayed till date despite this my wrongly amount 590 debited here's humble request to you please revers my debited amount 590.
My loan number ppr[protected]
My request reference no. 15341217
For the best and good future comminication with your group.

Employee in axis bank chala branch name hemali pathak is too rude n arrogant. O calling up she says no this is not axis bank dont take number from google she screams and says google pe number kisi ne nahi diya & bashes the phone..
Name of employee hemali pathak
Customers name: janki k desai
Customers id :[protected]
Totally unacceptable behaviour

Hi,

I have a salary account in axis bank, in mahalakshmi lay bngr kt branch, bangalore. I want to inform that they are deducting amounts in the name of "consolidated dp charges" from my account without informing me. I didn't get any notification for that. When i called the customer care they informed that it is deducted because of the demat account, but nothing is linked to my sb account.

I am going to close the account asap.

I request indian complaint register form to take necessary action if possible.

My name is naresh and i have opened a asap account of axis bank online in febraury. Account number : [protected]

Since have decided not to use this account for various reasons and approached the bank with request to close the account. All the employees have no clue how to close the asap account. They told that my account is mapped with nellore branch while opening.

The bank said they mailed about closure and said mail have delivered but no one knows who received. This is the answer they said.
For the second time i was persistent with staff to close my account at all costs so they mailed again to nellore and they have received on 22 may 2018

The bank said it will take only 2 days to close the account and today is 27 may 2018 and what should i ask axis bank

I would like to bring my grievance to you in regards to a dispute cum fraud which was happened with my credit card of axis bank ltd in october 2016. Since then, i have been in regular followups with axis bank but it seems they are not taking my concerns with full responsibility. I have produced every documents that was asked by bank, and still my complaint is not resolved.

Please take this matter.

All the communications and mails with bank are attached.

Limit takeover was done from axis bank to another bank, the branch and sme center have imposed pre-payment charges and penalties on us from past couple of years even after renewal of the limit, need your immediate intervention as facing pressure from the takeover bank to submit the collateral which is lying with axis bank and they refuse to release the same.

Hi,

My credit card was used twice today for a debit of rs 50 and rs 990 without any otp unilaterally on[protected] at 09.49 am

I haven't use my card for any purchase whatsoever and the above mentioned transaction are fraudulent.

The debit messages are -

Inr 990 was spent on your credit card xx9792 on 26-may-18 at google *meme.

Inr 50 was spent on your credit card xx9792 on 26-may-18 at google *services.

I will be raising the issue with axis bank credit card department and hopefully they will look into it.

Hi dinesh. I have axis as my salary account. I have applied for home loan. One of the executive name santhosh had took my documents with 2950 rupees cheque for processing 16th may 2018. But unfortunately one day later i didn't require loan since i got money by other means. I personally called and text him on 18th may 2018 not to loggin my details since i got money. But they did go for loggin and there used the cheque on 22nd may 2018. After loggin and using the cheque still there no response abour loan eligibility. Once i saw my account that the cheque have been used. I called executive santhosh ([protected]) from tarnaka axis bank hyderabad. He just reluctantly answered saying that i was on leave. Here is how the bank cares people. He just told money is not refundable. Can any one suggest what to do and how can other people like me are saved from such fraud people. There is no information regarding my loan eligibility.

I just filled petrol of 264.61 in my bike on 22-may-2018. But after two days i received message from axis rs.66 debited info: tips/scg/pos/balaji petroleu? Dt. 22-may-

Why extra amount deducted from my account. Please bring forth a certain level of transparency that allows us customers to know which service is going to cost us more! Rather than just running a debit to our accounts and casually just letting us know after the fact that the bank has already taken my money without prior permission!

Sir,
i have booked the bust ticket through red bus on 22 april 2018. but the bus operator was cancelled the trip and refund the amount to my credit card on 3rd May 2018 rupees 900.
But still i have not received that 900 rupees in my credit card.kindly check the status and provide the refunded amount 900 to my credit card.

ref.no :[protected]Detail from Red bus)

Dear sir.

I ms. Kasturi komalapur, wanted to open an savings accounts at axis bank & submitted the related documents with rs.10500/- cash along with application on 19.05.2018, challan details attached for reference.

Surprisingly still account status is unknown, after three days & now executive is confirming that the signature mismatch. Now it's difficult to waste the time with these issues.

Please let me know, to get back the paid amount for account opening. I would like to open account with other banks whose service faster.

Regards,
Kasturi
[protected]

Sir rahul sir or minakshi mem ka call aya tha job ke liye or unhone reg fees 2250 offer fees 15300 goutam sir ke account me transfer krne ko kaha mere dwawra payment kr diya gya jo ki refundable hona tha agr me is job me interest nahi hu to please amount refund kre or in employ ko correct information dene ko kahe. And plese resolve my problem as soon as possible. I have paid total amount 17500 to goutam sir.ac no [protected] sbi bank ifsc code is sbino011485 cont no [protected], [protected]

My name is Srinivasan from Madurai, Tamil Nadu.

It's my bad and bad experience with axisbank website. When i got an online advertisement about ASAP zero balance online account opening, i have registered for a account with my PAN number and Aadhar number.

Then i have received customer id and virtual debit card number. Now, i am trying to login through net banking to generate netbanking password. But, if i enter my customer id as login id, the error shown "Invalid Credentials".

My struggle is starting here.

- There is no email address for customer care. When i try to support page to contact nodal officer, there are huge hurdles to contact a customer care person.
- Nodal officer needs service request number. How it is possible to generate service request number? After a irritational retries, i have sent complaint mail to nodal officer. He took 10 days to reply for my message, and asking screenshot of error message. If i attach screenshot, the mail is always bouncing from customer.[protected]@axisbank.com
- Again and again he is taking 10 days for replying, and asking screenshot. Again and again the mails are bouncing.
- I need to study at Cambridge University to liaise with axisbank customer care toll free and live chat
- Local branch peoples are too irresponsive

I am attaching screenshot. Thank you

Dear Sir,
I have Axis bank Salary, demat and credit card accounts for last few years. I applied for home loan through net banking and one of your executives, Shoaib Siddique, came to me for documentation on 07.05.2018. I had already submitted my 20 percent down payment to the promoter and the agreement was shown to him. He checked all documents but took only my financial documents except form 16 part A, although form 16 part b was already given to him. Form 16 part A was given via mail dated 08.05.2018. I got no receipt copy of my application.
Subsequently he asked for guarantor documents who has to reside inside Kolkata jurisdiction which was also provided.On 15.05.2018 after repeated request your executive took my property documents. He asked for some more documents which were sent through mail dated 16.05.2018. He asked for some more documents in APF formats etc which I have to get filled from promoter. Out of those four formats two were written in word files with spaces for signature by promoter/developer. On 17.05.2018 after repeated phone calls, your executive finally provided me a screen shot that my financial part was cleared but no sms or mail came from your end.
On 18.05.2018 I got those 2 APF formats signed and other 2 filled up in developer letter head. When I told your executive the same he asked me to get the other two signed as well. I also did that and asked him to submit the documents. He told me without APF formats he cannot log the documents in the system.
So finally again after repeated calls he came to pick up the documents of formats on 21.05.2018 st 7:30 pm.
When I asked for confirmatory mail or sms for my sanction so that I can show it to the developer he declined. At the same time I asked for the receipt copy of my loan application, it was denied too. He asked me to visit the branch.
I visited the branch today where I got the sanctioned letter finally but also came to know from branch manager that it would take another 21 days for sanction after documents checking.
I told him the agreements are already in place which were clearly communicated to the executives with deadline and he assured me everything will be done within time. But now it seems that the loan will not the sanctioned in time which will result in loss of money as per agreement.
I wanted to lodge a complaint as
no receipt copy of loan was given which was against RBI and your own guidelines on loan.
Time frame was given by executive which was not kept which is against good faith.
After repeated request no sms or mail was sent against my loan application status.
But to my surprise no complaint was taken. At the same time I was advised to seek home loan where the processing will be less time consuming. I had no other way to complaint to you. This behavior from the bank with whom I have so many banking relations was unexpected. I chose your bank over so many banks but that has resulted in me on the verge of losing my hard earned money.
I know you may not reply to this but now in this condition I don't have any other way. Please look into this else I have to terminate all banking relations with your bank and move on to someone who acts in good faith.

I got a message from axis bank as given below:

Hello! Your a/c no. Xxxxx has been debited by rs. 484.58 on 24may18. Info: tip/scg. Visa. Pos. Dt 280118/

I just surprised what these charges are. I tried to understand about these charges by chatting with customer support executive. He checked and told that this is the tip charged vendor for swiping the card at petrol pump. They called me and tried to explain about the charges.
I asked how come tip charges will be debited on 24th may18 when transaction happened on 28th jan 2018. When i asked this question customer support executive replied saying they don't know anything about it and asked me to contact vendor.
I have account with you or vendor. How come i go to the vendor and check.
My simple question is how come you change after 4 monhts of transaction date.
I need proper answer from axis bank.

We are M/S. Lakshmikumar & Co, Chennai., I Am Submission for Property Loan Application submission to Mr. Umamageshwaran Thiyagarajan Deputy Manager SBB/ Sales manager ( Mobile Number : [protected]) this excutive working in branch for Axis Bank Ltd, Flat No: 3635, New Door No: 87, 4th Floor, ‘I’ Block, 3rd Avenue, Annanager East, Chenna-600102

Please Note Our Office Details :
Legal Name R.VIJAYAKUMAR
Trade Name, if any R.VIJAYAKUMAR (PROPR.OF M/S.LAKSHMI KUMAR & CO
Constitution of Business Proprietorship
Address of Principal Place of Business 31/23, PERUMAL KOIL STREET, WEST MAMBALAM,
Chennai, Tamil Nadu, 600033

I am Applied the Property Loan application forms and Bank Statements, Balance Sheets for Last 3 Years, Pancard, and Other Relavant Copies submitted on dated 22.04.2018. We are following the this sales Executive continueous calls doesn’t response the calls. If Same time we are trying various mobiles numbers, he doesn’t pick the calls. This Guy very woest guy and very poor response officer.

On date my office staff the visiting the branch office ( Annanager ) on 22.04.2018 at 10.45AM. Mr. Uma maheshwaran not available the office. We are meeting the BD team for Mr. Vinoth ([protected]) and collecting the document on 22.04.2018. Please note the Mr.Vinoth was trying at 11.20AM phone calls to Mr. Umamageshwaran Thiyagarajan- answering/attend the calls with in few mins. This Point viewing very very poor response the customer handling methods for us Mr. Umamageshwaran Thiyagarajan