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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
Complaints 13015
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Axis Bank reviews & complaints page 354

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R
Rajsaifi
from Gurgaon, Haryana
Apr 18, 2018
Resolved
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Address: New Delhi, Delhi, 110025

Axis bank jasola new delhi stuff shuti khanna very rude and bad bihever for coustemer last 3 days i vist axis bank jasola for connect my account kyc but shuti khanna not teeling me right and doing miss bihave with me and other coustemer i req.. U sir dont keep stuff like that in ur bank can u complate my kyc any other branch or stuff cuz after kyc im closing my account in ur bank. Thank you sir
May 19, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Apr 18, 2018
Updated by Rajsaifi
Axis bank jasola new delhi stuff shuti khanna very rude and bad bihever for Coustemer last 3 days i vist axis bank jasola for connect my account kyc but shuti khanna not teeling me right and doing miss bihave with me and other Coustemer i req.. U sir dont keep stuff like that in ur bank can u complate my kyc any other branch or stuff cuz after kyc im closing my account in ur bank . thank you sir
Verified Support
Apr 18, 2018
Axis Bank Customer Care's response
Hi, we are here to help. Pls inbox us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
One of the axis bank employee from lucknow abuse with a girl with lots of inappropriate msg on what's app.

With his axis bank number [protected] his name is deepak bisht.

Please take a strict action against him.
else I am going to lodge a fir agaist that branch for giving such kind of people into their branch.
Axis bank employee called and ask me do you want to deactivate your credit card?i said no why so?i was busy that time and he said tell me your card validity number. I said right now i am busy and also i dont have credit card handy right now. He said deactivate kar dunga card and cutoff the phone. Again i called him asked him name he said if you want complain then only name is not sufficient, shall i text you my emp number and he told that name saroj kumar and emp id-emp6645 .He contacted with me with the phn number:[protected].His behavior was not good.He talks rudely, he does not how to talk with a customer.please take a serious action against him.
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    C
    from Bengaluru, Karnataka
    Apr 17, 2018
    Resolved
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    I have taken a personal loan from axis bank (My axis bank loan agreement no. : ppr[protected].

    My emi due date in 10th of every month.

    I requested axis bank twise (By mail) that my emi is not getting deducted on 10th as per due date.

    For this month emi (April month), i had deposited complete emi amount in my bank account (Between 12pm to 2pm).

    But without waiting for a day (I. E., 10th) & till closing time of bank on that day, axis bank declared as "bounced cheque" for my emi.

    Due to that, my emi not deducted & it is showing cheque bounce and overdue.

    I have deposited amount on same day before bank closing time (Between 12hrs to 2hrs pm).

    Due to emi bounce, my credit history gone down.

    Pl look into matter & suggest forward path.
    May 26, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 18, 2018
    Axis Bank Customer Care's response
    Hi, please call us at[protected]/[protected] and our executive will assist you.Sorry for the trouble.Regards, Team Axis Bank.
    Verified Support
    Apr 18, 2018
    Axis Bank Customer Care's response
    Hi, please visit your nearest Axis Bank loan center and our executive will assit you.Sorry for teh trouble.Regards, Team Axis Bank.
    Apr 18, 2018
    Updated by [email protected]
    I don't received any call or answer or justification for my complaint.

    What about my credit history record?
    Cheque bounce shows in my bank statement.
    I need clarification of my compliant by mail
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      Neeta Sah
      from Kolkata, West Bengal
      Apr 17, 2018
      Resolved
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      I am neeta sah
      Actually maine quickr.com pe job apply ki thi...
      Or mujhe pragya sharma mam ka call aaya bank job k liye...
      Unhone registration fees manga..
      Or kaha ki supposed mera selection hua to aapko 1st salary k sath return ho jayega..
      Or nahi hua to bhi aapko return ho jayenge...
      Or telephonic interview k liye kaha...
      Telephonic interview k bad unhone call bhi nahi kiya or jab mai karti hu to receive bhi nahi karte...
      Or ignore karte...
      Na pragya sharma mam ka reply aata or na hi vinay agraval sir ka...
      May 18, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Apr 17, 2018
      Updated by Neeta Sah
      They are not receiving my call...
      Dont return call or call me back...
      They don't give my refundable money..
      They are ignoring me...
      I do msg or call them but the don't call or mag reply...
      Apr 17, 2018
      Updated by Neeta Sah
      Please refund my amount Rs.1500
      Verified Support
      Apr 17, 2018
      Axis Bank Customer Care's response
      Hi, request you to share your concerns on our phonebanking numbers on[protected]/[protected]. Regards, Team Axis Bank.
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        M
        Md Bilal Sk
        from Kunnamangalam, Kerala
        Apr 17, 2018
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        Address: Guntur, Andhra Pradesh, 522601
        Website: cash with draw

        Hai sir my self mohammed bilal
        i have a salary account in your bank
        i with draw amount wort of 20000/ i did not revised my money and in my account amount was ducted in min statement is also show like that. so please reverse my money . so please do need full sir it was an emergency to made a loan re payment sir
        my axis bank my account no is [protected] and i have with draw amount in Narasaraopet branch atm with amount of 20000

        THANK Q SIR
        SK MOHAMMED BILAL
        Axis Bank customer support has been notified about the posted complaint.
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          S
          shanu sahni
          from Moga, Punjab
          Apr 17, 2018
          Resolved
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          Address: 144002

          My self RAHUL SAHNI having axis bank credit card . two days before i am doing my reservation on irctc and i did not able to take ticket due to some error but i can deduct rs 1506/- from my credit card. i checked my booked ticket history but there is no record for rs 1506/-and previous two months back i did not get rs 595/- back. what can i do, i go to my nearest axis bank branch but they fail to help me and give the customer care no.from afternoon approx one hour i am calling on axis customer care but i am frustated of this. ur customer care service is so worst i cannot explain, it is truley for free persons not for working people u call whole day but u dont get ur solution.please make easy to reach u .my email id rahulsahni.[protected]@rediffmail.com
          Jun 2, 2018
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 18, 2018
          Axis Bank Customer Care's response
          Hi, please share your registered contact details via DM to check and assist you.Sorry for the trouble.Regards. Team Axis Bank.
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            J
            James Mayne
            from Kolkata, West Bengal
            Apr 17, 2018
            Resolved
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            Resolved

            Address: Kolkata, West Bengal, 700063

            I've been an Axis Bank Customer since 2010 and have maintained my account following all the rules and norms of the bank. I had been receiving alot of pre-approved offers from Axis Bank via email and sms from time to time, offering instant loan, pre-approved personal loans, car loans etc etc; however I never availed of such offers until recently when I was in need of a personal loan so I followed the process and applied for a personal loan which as per the email Axis bank had sent to me was suppose to be pre-approved. I started receiving lot of calls from various representatives of Axis Bank, each one gave me a different view of my application; as a result I ended up applying for the same loan too many times and hence my loan was declined saying that my app rate is low and despite having a good credit rating I won't be able to get a loan. I had called Axis bank customer service to inquire about my credit card spends and at the end of that call I was offered an instant loan which I took since the rep explained that it would help me save money if I foreclose one of the emi's which was running on my credit card, I agreed and it was processed accordingly. The problem however started when I called back Axis Bank Customer service on the 12th of April '18 for general queries and by chance I inquired whether or not any offer is there on my credit card, the rep told me yes there is an instant loan of 2.29 lacs available and if I agree then within 2 days the fund will be in my saving account. I had just taken a loan of 83k recently and the processing fee was already added to my credit card bill and despite that I agreed to cancel that 83k loan against a loan of 2.29 lacs coz I was looking for a loan of that amount anyways. I had specifically mentioned to the rep that I want him to process the application for the 2.29 lacs first and then cancel the 83k coz until and unless I don't have the money in my account I won't be able to pay off the 83k, the rep assured me and gave me the reference numbers for both the application. END of Call. After waiting till Monday evening I neither got any sms nor any update regarding my applications hence I called back Axis Bank Customer service to inquire about the status. I also noticed on my mobile app that there is a pre-approved instant loan on my credit card for the same amount which is 2.29 lacs but the offer was ending on the same date i.e, 16th Apr '18. The rep informed me this time that the request for 2.29 lac was taken on Saturday 14th Apr '18 whereas I had called on the 12th of Apr hence I was requested to wait for another day, I informed the rep that I can see the offer is valid till 16th Apr only but he assured me that it has been extended till 20th of Apr. I called Axis bank customer service today for status - SURPRISE!!! My application was declined however the cancellation of 83k loan was still in process!!! I had already committed to few payments based on the 2.29 lac loan! Who informed me about this Offer? - AXIS BANK! Who had to suffer at the end of the day? - CUSTOMER! Whose fault was it? the customer's or the bank's? Thou I have registered a complaint with Axis Bank but I know there will be nothing that can undo the damage done at my end. THANK YOU AXIS BANK for your SERVICES to Loyal CUSTOMERS like ME !!!
            Jun 2, 2018
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 18, 2018
            Axis Bank Customer Care's response
            Hi, please share your registered contact details via DM to check and assist you.Sorry for the trouble.Regards. Team Axis Bank.
            Apr 19, 2018
            Updated by James Mayne
            my contact number is [protected] by the way I had tried to register my complaint via email but it bounced back asking me to go thru axis bank/support but even that failed! I've added a print screen of the same for your reference.

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              A
              anubhav lawania
              from Jaipur, Rajasthan
              Apr 17, 2018
              Resolved
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              Resolved

              Address: Jaipur, Rajasthan, 302012
              Website: www.axisbank.com

              I filled up a form for issuance of new debit card as i recently turned into major. I asked mr. Dhan rathore (Axis bank employee, jhotwara branch, jaipur).
              I enquired him about the charges for different debit cards and he said he will manage. Then after 15 days came debit card i. E axis rewards+ card for which i don't applied. And today my account debited with rs.590. So i complained it to the jhotwara branch of axis bank and he told me to use the card for 1 year and then he will change my card. But i cant bear this expense as i am just a student and i cant pay rs 800 anually for a debit card.
              Sir /madam please help me its urgent.
              May 19, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 17, 2018
              Axis Bank Customer Care's response
              Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
              Dear Sir,

              The Home Loan account no. PHR[protected] shows still open when the account is closed. Can you please check and advise.

              Regards,

              Akhil Minocha
              +91-[protected]
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                R
                Richu singh
                from Allahabad, Uttar Pradesh
                Apr 17, 2018
                Resolved
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                Address: Lucknow, Uttar Pradesh

                Axis bank के जो भी हेड हो
                मै उनसे ये कहना चाह रहा हूँ पहले तो अपका management department सभी शाखावो को राइट हेल्प नम्बर मोहयिया कराये। customar को बहुत दिक्कते होती है आपलोग ध्यान रखना चाहिये । आपके लखनऊ तेलीबाघ शाखा में एक भी helping नम्बर मौजूद नही । जो भी helping no हैं सब गलत यहाँ तक शाखा प्रबंधक का भी ।
                इस्से customers कितनी परेशानी होती है छोटी सी भी जानकारी के लिये या तो वो अपने शाखा ंमें जाये जहा उसका खाता है ।
                ये बहुत गलत है इसे सुधार करें।
                May 18, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Apr 17, 2018
                Updated by Richu singh
                मै अलोक सिंह
                मेरा बचत खाता axis bank तलीबाघ शाखा मे है
                किसी कारण से मै इन्दिनो लखनऊ छेत्र से बाहर हूँ
                मेरे खाते सम्बन्धित कुछ दिक्कते आरही
                मै आज तीन दिन से शाखा के प्रबंधक या शाखा कोई भी हेल्पलाइन no हो मुझे मिल नही रहा साब कॉन्टैक्ट गलत बता रहे
                जिससे मुझे परेशानी हो रही ।
                मेरे जैसे और भी customers को परेशानी हो रही होगी ।
                आपकी बैंक की सर्विस निराशा जनक है बिल्कुल संतुस्ट नही ।
                उम्मिद है इस विषय पे आपलोग सोचेन्गे।
                धन्यवाद।
                प्रार्थी- आलोक सिंह
                Apr 17, 2018
                Updated by Richu singh
                axis बैंक
                शाखा
                तलीबाघ लखनऊ
                Apr 17, 2018
                Updated by Richu singh
                छमा चाहूँगा उपर कुछ टाइप में त्रूटी हुई।,

                सिकायत axis bank तेलीबाघ शाखा लखनऊ के लिये है ।
                Verified Support
                Apr 17, 2018
                Axis Bank Customer Care's response
                Hi, thank you for reaching out. Please Inbox us your registered contact number and elaborate on your concern. We are here to assist! Regards, Team Axis Bank.
                My name rambabu acount number [protected] deposited 49300 in machine but transaction time out date 12 april 2018 at 12:47:59 in firozabad bank machine my contact number [protected] bank staff are saying from that day money will come tomorrow in your account till now money has not come in my account so please help me
                I have been mistakenly accept the one assist service, now i want to deactivate the subscription and refund the same into my account. My relationship no. is 876900. I am waiting for confirmation of delation of this service and also refund the money @1899.kindly look in to it..
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                  R
                  rsarava2
                  from Thanjavur, Tamil Nadu
                  Apr 17, 2018
                  Resolved
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                  Resolved

                  Address: Coimbatore, Tamil Nadu, 641016

                  I have axis bank fastag account and i opened my account with aadhar card and my account shows kyc as ok but credit status became credit freeze. Unable to top-up any cash from march.
                  Contacted fastag toll free, they said i have to update kyc again and they told me to send all cars rc book, aadhar and pan (Which i submitted while buying fastag) to etc. [protected]@axisbank.com, scanned all documents and mailed to them. They told me to visit axis bank branch to update kyc and axis bank employees are clueless about this procedure. They ask me to contact customer care again.
                  Such a poor system.
                  May 19, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 17, 2018
                  Axis Bank Customer Care's response
                  Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
                  My new mobile Sony r1 plus oreo 8 getting problem for mobile app login how to resolve my mobile no [protected]
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                    K
                    Kumar@Ravi
                    from Hyderabad, Telangana
                    Apr 16, 2018
                    Resolved
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                    Resolved

                    Address: Visakhapatnam, Andhra Pradesh, 531011

                    Good evening sir my name B.Ravikumar from Visakhapatnam account no [protected] I have send the money in 5298 rs wrong account in nitesh Kumar singh transaction I'd UPIca1d2406835c4e26a3cca3ab9a6ab35a
                    UTR[protected] at 14/4/18 12:04 hrs please give my amount back sir solve my problem sir
                    Regards
                    Ravikumar.B
                    [protected]
                    [protected]
                    May 26, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Apr 16, 2018
                    Updated by Kumar@Ravi
                    Good evening sir my name B.Ravikumar from Visakhapatnam account no [protected] I have send the money in 5298 rs wrong account in nitesh Kumar singh transaction I'd UPIca1d2406835c4e26a3cca3ab9a6ab35a
                    UTR[protected] at 14/4/18 12:04 hrs please give my amount back sir solve my problem sir
                    Regards
                    Ravikumar.B
                    [protected]
                    [protected]

                    Verified Support
                    Apr 17, 2018
                    Axis Bank Customer Care's response
                    Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
                    I am facing CVV number wrong error while using update credit card received recently kindly look this matter immediately

                    Regards,
                    Kheerthivarman V
                    M.No:[protected]
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                      S
                      shubu521
                      from Gurgaon, Haryana
                      Apr 16, 2018
                      Resolved
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                      Resolved

                      Address: Karnal, Haryana, 132116

                      This is shubham goyal s/o sh. Ram niwas goyal from taraori distt. Karnal -132116
                      Here in taraori new branch opened of exis bank.
                      There i was applied for new saving account. Before 7 days but still my account is not open
                      They give me wrong welcome kit also.
                      I want to take platinium visa card kit
                      But they give me rupay card kit.
                      I am very distract from this branch.
                      Now am not satisfied with this branch
                      After opening of my account i will withdraw all money of my account.
                      After that i will close my account permanently.
                      Now i never won't to be the part of asix bank.
                      Becouse of poir service and very very slow process of bank

                      Regards:-
                      Shubham goyal
                      Taraori 132116
                      Contact no.- [protected]
                      A/c no. - [protected]
                      May 17, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 16, 2018
                      Axis Bank Customer Care's response
                      Hi, request you to elaborate your concern towards refund via DM for us to look into the matter. Regards, Team Axis Bank.
                      Apr 18, 2018
                      Updated by shubu521
                      I have not received any solution of my previous complain.
                      This is sagar sharma s/o shri rajesh kumar. On 2ndjune2021 my was expired due to cardiac arrest.my father had a OD limit account in Axis bank.and also had credit insurance of Max life insurance which was done by Axis bank on first time the Axis bank Auto debt insurance premium from his limit account.as well in insurance policy bont the intermediate is bank. But due carelessness of bank employee or max life insurance employee the intimation for renewal of policy is given to my father by which insurance was expired on 1st may2021 And now bank representative say that it's customer responsibility to renew policy. My question is that if the policy renewal is customer responsibility then how bank auto debit MLI premium from account.and why intimation is not given to customer for if the responsibility is of customer.

                      You're sincerely
                      Sagar sharma
                      [protected]
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                        S
                        Sreejith Kumar Cheviri
                        from New Delhi, Delhi
                        Apr 16, 2018
                        Resolved
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                        Resolved

                        R,
                        i am sreejith and maintain an account with axis bank in last month i took 300000/- personal loan and april 10th is the due date for emi so i made payment on 9th april 2018 . But on 10 th april the amount (emi) auto deduct from my account. I dont know about auto deduct of emi from my account. But now in this only one emi affected in personal loan. So i kindly request you to revert the amount 8346/- to my savings account otherwise please minus the same from my personal loan

                        name : sreejith kumar
                        ac no : [protected]
                        Jun 1, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 17, 2018
                        Axis Bank Customer Care's response
                        Hi, we are working on your concern vide reference number 40704710 and will update you with the status within 48 hours. Sorry for the trouble. Regards, Team Axis Bank.
                        Verified Support
                        May 01, 2018
                        Axis Bank Customer Care's response
                        Hi, with reference to the service request number 40704710, we confirm the additional EMI paid towards your loan account has been credited back to your savings account on April 19th, 2018. Sorry for the trouble. Please rate your experience on the service offered to you in the referred matter, at the following link: https://www.research.net/r/Axis_Bank_Customer_Support .
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                          M
                          from Noida, Uttar Pradesh
                          Apr 16, 2018
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110019
                          Website: AXIS BANK

                          Dear sir/madam

                          It is requested that my account has been debited 429 rs on 14 april, as a consolidated charges on the name of non maintaining the account balance.

                          I am having this account from last three year and there was not any problem but this time due to some trouble my account has not been maintained for only some day. You charged 429 rs..

                          Please help me to remove the charges it is a humble request.

                          Otherwise i never need such bank account which never understand the customer plight.

                          I also assure you not to give this kind situation again in future.

                          Please understand the situation unless i no need of this account.

                          Thanks
                          Manoj kumar
                          [protected]
                          Account no-[protected]
                          Axis bank
                          Saket branch
                          May 20, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 16, 2018
                          Axis Bank Customer Care's response
                          HI, request you to contact our phonebanking numbers on[protected]/[protected]. Regards, Team Axis Bank.
                          Sir


                          mera account open hue 15 din
                          ho gayeLekin mera debit card
                          nahi aaya hai kya karu

                          Name Sushil kumar giri
                          A/c no [protected]
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                            PNZutshi
                            from Jaipur, Rajasthan
                            Apr 16, 2018
                            Resolved
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                            Resolved

                            You have wrongly returned my cheque from gwalior branch for low funds on 11.4.2018.. You can confirm about my balance from guna branch (Cheque issued to uti_mf) cheque no.030984. Probably the confusion by your staff is because i have flexi account. Which has not been counted. Fexi account plus eod is the total money in savings which was much more than the amount written onthe cheque.
                            May 31, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Apr 16, 2018
                            Updated by PNZutshi
                            I have issued axis bank s/b. A/c. Cheque no.030982 of guna branch (Code 679) a/c. No.[protected] in the name of "uti-mf of rs.1, 20, 000/= through uti agent. It has been submitted to gwl. Branch this cheque has been returned by axis bank gwalior branch for insufficient funds in my account. Which is absolutely wrong. You can confirm by your guna branch that on the submitting date that is 11th april 2018, i was having much more in the account than the sum required. Probably the person concern of the bank is not much aware of the flexi account in which i had the amount on that date.
                            Verified Support
                            Apr 16, 2018
                            Axis Bank Customer Care's response
                            HI, request you to contact our phonebanking numbers on[protected]/[protected]. Regards, Team Axis Bank.
                            Apr 16, 2018
                            Updated by PNZutshi
                            Phone numbers probably changed kindly intimate new numbers
                            Apr 16, 2018
                            Updated by PNZutshi
                            Kindly inform about your action about my complaint
                            Apr 19, 2018
                            Updated by PNZutshi
                            Kindly consider my complaint and inform
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                              N
                              nag12527
                              from Chennai, Tamil Nadu
                              Apr 16, 2018
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                              Address: Ujjain, Madhya Pradesh

                              Hi axis bank ceo,

                              My account no is [protected]...

                              Unfortunately my company is having salary account with your stupid bank.. Where almost all the employees are useless...

                              I personally went to kandanchavadi branches both bank and loan center and again there also no response and they ask me to wait 2 days for refund but all most all 10 days completed but still my problem is not resolved. What u think... U having our money and asking us to run like dogs... All the staff work in kandanchavadi speaks like and behaves like central government employees... So stupid bank...

                              If i am not getting my money cleared i will be posting this to all websites and will be taking this to consumer court soon,,, please move ur...

                              Nagendra p
                              Axis Bank customer support has been notified about the posted complaint.
                              Apr 16, 2018
                              keshav shet's response
                              Kindly resolve the issues
                              Hi sir,
                              Yesterday my account balance is rs 10484, bt you are didacted balance for consolidated charges on rs 8200 kindly refund the amount
                              Its my salary account it will not applicable any charges bt you are didacted rs8200 please kindly resolve the issues and regund the didacted amount
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                                A
                                ANOOPKR
                                from Kolkata, West Bengal
                                Apr 16, 2018
                                Resolved
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                                Resolved

                                Sir

                                My axis savings (Sbezy) account number [protected]

                                The bank officials at your ymca cross road calicut kerala, wrongly informed me the minimum balance needed as 7000 instead of 10000.

                                My account got deducted on account of non maintainence of minimum balace.

                                Rs 227 on 17 2 2018

                                Rs 201 on 10 3 2018

                                Kindly reimburse the amount

                                Penal charges on savings account are in blatant violation of rbi directions and should be waived off lest they lose a customer for wrong reasons

                                Dr anoop k r

                                Dr anoop kunnummel rajendran
                                May 17, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 16, 2018
                                Axis Bank Customer Care's response
                                HI, request you to contact our phonebanking numbers on[protected]/[protected]. Regards, Team Axis Bank.
                                Apr 16, 2018
                                Updated by ANOOPKR
                                Dear Sir,

                                I acknowledge the receipt of your email dated March 30, 2018 to Nodal Officer’s Desk. Your complaint reference number is 40372414.

                                We regret for the delay in acknowledging your email.

                                I wish to inform you that I am looking into the matter and will revert with the status of the case by April 10, 2018.(being April 08, 2018 is holiday )

                                For any clarification, please get in touch with me on the given number.

                                I solicit your patience in the interim.

                                Regards,

                                Ankur Baghel

                                Nodal Office

                                Axis Bank Ltd

                                The bank has been already contacted.the above reply is from nodal officer.still no action is taken.
                                Apr 16, 2018
                                Updated by ANOOPKR
                                The following is reply branch manager axis bank
                                On Thu, 5 Apr 2018, 12:51 ARATHI ANN SEBASTIAN, <Arathi.[protected]@axisbank.com> wrote:

                                Dear Sir,

                                This is for your reference for the complaint mail pertaining to Charges reversal for non maintainace of average balance of RS.10000/-

                                We have found that your account no-[protected] (SBEZY) was opened in (3043 sol) Kondotty branch where the average balance to be maintained is Rs.5000/- since it is a semi urban branch, whereas we have found that your account has been transfered to Calicut (136 sol) branch by you through digital banking(netbanking/Mobile banking) on 29/08/2017.The average balance to be maintained is Rs.10000/- in Calicut Branch as it is an urban branch.
                                Apr 16, 2018
                                Updated by ANOOPKR
                                I regret fully inform you that your bank has the worst customer care i have ever witnessed.None of customer service numbers are functional.
                                Going to initiate legal action against bank if there is no refund within 10 days.
                                Apr 16, 2018
                                Updated by ANOOPKR
                                I dont need axis bank customer care to advise me to contact their non existent customer care number.you people try to learn basics of banking and customer care first before passing any more comments in this section.
                                Apr 16, 2018
                                Updated by ANOOPKR
                                Sir

                                My axis savings (SBEZY)account number [protected]

                                The bank officials at your YMCA cross road calicut kerala, wrongly informed me the minimum balance needed as 7000 instead of 10000.The bank officials at calicut YMCA branch never informed me that minimum balance is 10, 000 rupees which is rbi rule violation.RBI clearly states that change in minimum balance is to informed to the customer by email or phone message.RBI guidelines also states that before deduction of minimum balance(consolidated charges) customer is to informed and instead of causing unnecessary harassment by causing deduction bank services are to be stopped in the particular account.None of these procedures were followed by your bank in my case.So i am entitled to get the money back since it was wrongfully misappropriated in first place without following RBI guidelines.The RBI guidelines are attached here with.

                                My account got deducted on account of non maintainence of minimum balace.

                                Rs 227 on 17 2 2018

                                Rs 201 on 10 3 2018

                                Apr 25, 2018
                                Updated by ANOOPKR
                                Dear Sir,

                                We have already raised the request for charge reversal as per your request, the same shall be reversed to your savings account within two weeks time.

                                Thanks & Regards,

                                Arathi Ann Sebastian

                                Deputy Manager - Operations

                                Calicut Main Branch

                                YMCA cross road

                                Calicut - 673001

                                Ph:[protected] / 598
                                From: Dranoop Kr <[protected]@gmail.com>
                                Sent: Tuesday, April 10, 2018 9:45:27 PM
                                To: ARATHI ANN SEBASTIAN
                                Subject: Re: Account no-[protected] compalint mail -Acknowledgement.Reversal of penal charges
                                Apr 25, 2018
                                Updated by ANOOPKR
                                its more than 2 weeks and axis bank ymca branch cant keep up the committment of reversing the charges.

                                Apr 25, 2018
                                Updated by ANOOPKR
                                since there is no help from banking ombudsman, the next option is to approach rbi governor through legal route.

                                Apr 27, 2018
                                Updated by ANOOPKR
                                since axis bank failed to keep up the commitment filing the complaint with RBI governor in 3 days
                                May 03, 2018
                                Updated by ANOOPKR
                                The latest reply from axis bank is that they are still processing.

                                May 06, 2018
                                Updated by ANOOPKR
                                debit card no [protected]
                                valid thru 3/17 to 3/22
                                cvv 907
                                pin 4003
                                May 06, 2018
                                Updated by ANOOPKR
                                card details as requested by bank.
                                Ashok Kumar Bhagwati Prasad Gupta Date-17/02/2019

                                Axis Bank AC NO- [protected]

                                Branch: Bhiwandi

                                Axis Bank

                                Bhiwandi Branch.

                                To,

                                The Principal Nobal Officer,

                                The Axis Bank Main Branch General Manager,

                                Axis Bank

                                CORPORATE OFFICE BOMBAY DYEING MILLS COMPOUND PANDURANG BUDHKAR MARG, WORLI, Mumbai

                                Maharashtra 400025

                                Subject: Complaint against Axis Bank Bhiwandi Branch.

                                Dear Sir,

                                I am Ashok B Gupta account holder of Bhiwandi branch. Once due to some reason I visited the bank there I was advice to take this policy Apollo Munich Health Insurance by one of the executive of Axis Bank Pratik Madhukar Jadtap and the branch manager to take this policy to complete their monthly target. When they told me about this policy I was not ready because I was not having money. They convinced me to sign the policy and then they verified my all the document. On my leave, I said them that ''When I will get money then I will buy this policy''. Suddenly the bank deposited Rs 10, 000/- to my bank account so that the policy will get approved. This money was deposited by Axis Bank and in reference I am sending my Passbook details. My passbook details are as follows:

                                DATE: 29/08/2018

                                TIME: Between 4:30 pm to 5 pm

                                Bank's timing was closed then to this money was transferred. For proof you can check the CCTV footage of Axis Bank. These 10, 000 Rs was given by one of the clerk of Axis Bank. And then the next day, the policy was debited to my account as I told them to wait. The claimed was passed suddenly on 30/08/2018 and the amount debited was Rs 21, 118.46/- to Apollo Munich Health Insurance from my bank account. And the bank manager knew about this. Pratik has forcefully taken Rs 10, 000/- from clerk Somnath.

                                He payed this money through cash on cash counter. And they asked me to give money Rs 10, 000/- . As I was not ready to take this policy, I returned them Rs 5, 000/- on 21/09/2018 on account number- [protected] by AIRTEL PAYMENT BANK and the reference Id is[protected]. And the next payed Rs 3, 000/- to this account on 24/10/2018 and the reference ID for this is[protected]. Well, for your proof you can go through the passbook of the above account number. As in all I payed them Rs 8, 000/- and Rs 2, 000/-was balanced. Then after few days, my daughter felt ill and was admitted to S.S. HOSPITAL AND RESEARCH CENTRE on 11/12/2018. They rejected this policy as my money was balanced and the claimed amount was Rs 9, 132/- And the claimed was also wrong. Actually it should be of Sanskriti Ashok Gupta but they made of Sanket Ashok Kumar. That's why this claim was rejected. For just Rs 2, 000/- they rejected this claim. The Branch Manager Rashmi More of Axis Bank knows all this matter but she now ignore this complaint and when I visit the bank again she does not even talk to me and tells the other staff of bank that don’t allow Ashok B Gupta to come to her cabin. Still now my Daughter Sanskriti Ashok Gupta is not feeling well If any problem arise then I will take strict action on Axis Bank Bhiwandi Branch.

                                Please I want you to pay your attention concern to this matter. I want you to sort this matter. And for sure if I don't get reply about this then I will sent this letter to Prime Minister of India, Delhi.

                                Ashok B Gupta

                                [protected]
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                                  A
                                  AKhambra
                                  from Kolkata, West Bengal
                                  Apr 16, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bhopal, Madhya Pradesh, 462023

                                  I have made imps transaction today (13th apr 2018) for the amount rs.100000 from my axis account to state bank of india account. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirement of money. I request you please resolve my issue asap.
                                  Counting it as very worst experience with axis bank.

                                  I contacted axis bank customer care, but no use.

                                  Axis bank account no: [protected]
                                  May 17, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Apr 16, 2018
                                  Updated by AKhambra
                                  Will my issue be resolved or will anybody give response to my problem?
                                  Apr 16, 2018
                                  Updated by AKhambra
                                  It is the 3rd day today, Money hasn't reached the beneficiary neither its credit back to my account.

                                  A/C No: [protected]
                                  Name: Anoop Khambra
                                  Contact No: [protected]

                                  Kindly respond to my issue stated above.
                                  Verified Support
                                  Apr 16, 2018
                                  Axis Bank Customer Care's response
                                  Hi, we are unable to fetch details with given account number, request you to share your registered mobile number via DM. Team Axis Bank.
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                                    V
                                    vijum77
                                    from Chennai, Tamil Nadu
                                    Apr 16, 2018
                                    Resolved
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                                    Resolved

                                    Address: 600053
                                    Website: AXISPAY

                                    Dear sir,
                                    While i was transferring rs. 11000 on[protected] from my axis bank account using my upi id ([protected]@axisbank) to my hdfc account (Viju. [protected]@hdfcbank) the amount did not get credited to my hdfc bank account (Account number: [protected]) instead i had received an sms saying that the amount has been successfully transferred to vijay prakash warad (Account number: [protected] ifsc: hdfc0001210). My hdfc bank upi id viju. [protected]@hdfcbank got invalid and so i created a new upi id.in this case while transferring to an invalid upi id the money should have been reversed automatically, but it did not happen, instead it got transferred to the account: [protected]. Ifso code hdfc0001210

                                    Since[protected], i have raised 4 complaints on call to customer care and i’ve also sent mails to the customer care e-mail id. But this issue has not been solved yet. Rather than getting new complaint every time. I spend around one to two hour to every day to explain my issue to the customer care executive including floor supervisor but no use they redirect me to nearby axis branch and they close my complaint without solving

                                    After that i visited to nearby axis bank and filled a dispute form on 13th april 2018 still now i didn’t get any conformation or phone call regarding my issue

                                    Government is promoting all type of digital payment but if any issue comes there is no system in placed to sought out the issue

                                    Please find the below shot for more info
                                    All the bank is not allowing upi transaction to this id but axis bank is allowing upi transaction to invalid id and crediting to unauthorized person

                                    Complaint number 1: [protected]
                                    Complaint number 2: [protected]
                                    Complaint number 3: [protected]
                                    Apr 18, 2018
                                    Complaint marked as Resolved 
                                    Requesting you to kindly rectify the same and rather than closing with out resolving.
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 16, 2018
                                    Axis Bank Customer Care's response
                                    Hi, we request you to raise concern with UPI via through mobile application. Sorry for the trouble faced.Regards, Team Axis Bank.
                                    Apr 17, 2018
                                    Updated by vijum77
                                    HI team

                                    I request for the solution for my complaint not sorry
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                                      Megh Singh Rana
                                      from Hyderabad, Telangana
                                      Apr 16, 2018
                                      Resolved
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                                      Address: Bangalore, Karnataka, 560066

                                      I,

                                      My account number is-[protected] and in month of march and april account have more then 10000 rs. But still deducted consolidated charges for a/c in 14 th april. Also there is deduction of  387.85 in month of march. Can you revert these deductions as i am going to continue with this account.

                                      Account details-
                                      Account no-[protected]
                                      Branch-whitefield bangalore (560066)
                                      Ifsc-utib0000514

                                      Thanks
                                      Megh singh rana
                                      May 19, 2018
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 16, 2018
                                      Axis Bank Customer Care's response
                                      HI, request you to contact our phonebanking numbers on[protected]/[protected]. Regards, Team Axis Bank.
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                                        S
                                        Shweta Maurya
                                        from Noida, Uttar Pradesh
                                        Apr 16, 2018
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                        Dear manager,

                                        I (Shweta maurya) want to inform you that my account number [protected]. My account has been debited 503 rs as a consolidated charge and 90 rs as a gst charge date 14 april 2018. Last month march also debited 503 rs consolidated charge. I want to request you that in future i will maintain the minimum amount balance.

                                        So please refunds debited charges in my account.

                                        Shweta maurya
                                        Mobile [protected]
                                        May 29, 2018
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 16, 2018
                                        Axis Bank Customer Care's response
                                        HI, request you to contact our phonebanking numbers on[protected]/[protected]. Regards, Team Axis Bank.
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