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Axis Bank Complaints & Reviews

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Updated: Feb 19, 2026
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Axis Bank reviews & complaints page 353

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S
skarunsk
from Hyderabad, Telangana
Apr 19, 2018
Resolved
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Hi,

MY 590 Rs was deducted from loan department and they are saying my Debit freeze the month of April 10th 2018. I have visited 2 axis branches more than 5 times and contacted customer care more than 10 times and sending emails now... I want my 590 RS back...

When I contact customer care they said I have to visit near branch, When I visit branch they said technical issues so have to update PAN number once again, After 590 RS was debited from my account.. So I called saving account customer care they forwarded my call to loan section customer care.. the person says debit freeze so contact saving account customer care... I had this issues more than 2 weeks and updated my PAN card through online, SMS Also Given my doc in 2 axis bank branches. finally they stole my 590 Rs..

let me know answer for following questions.

1. Why was my Debit freeze?
2. When was the debit freeze?
2. Why I am not getting alert/SMS/EMAIL for Debit freeze?
3. Why I am not geeting alert for upload PAN, I am using AXIS bank account more than 10 years?
4. The loan department not able debit EMI so paid 14292 RS EMI from MY ICICI bank account.. They are not able debit loan EMI but why they have debited 590 RS?
5. Who was taken my 590 RS and why? I have credited the EMI earlier and thought everything fine. is that my mistake?

One of the worst service I have ever seen. no one is taking responsible and taking customers money with out any reason... revert my money back..

Regards,
Sureshkumar.k
Apr 19, 2018
Complaint marked as Resolved 
the Issue resolved
Axis Bank customer support has been notified about the posted complaint.
Apr 19, 2018
Updated by skarunsk
Account Ending # 7456
Loan Ending # 4627
Verified Support
Apr 20, 2018
Axis Bank Customer Care's response
Hi, Thank you for reaching out. Please DM us your registered contact number for further assistance. Sorry for the trouble. Regards, Team Axis Bank.
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    H
    Hashique
    from Guruvayur, Kerala
    Apr 19, 2018
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    Address: Malappuram, Kerala

    I have received a call from axis bank today. I just don't want the subscription and please cancel my subscription for my axis visa card ending with 2413. It has been noticed that the money charged rs.1899 for the same.
    Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of deletion of this service and also refund the money rs.1899/-
    May 20, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 19, 2018
    Axis Bank Customer Care's response
    Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
    Apr 19, 2018
    Updated by Hashique
    I called to the phone banking number but i did’nt got any reply.give me the number which i need to call.
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      H
      Hashique Km
      from Guruvayur, Kerala
      Apr 19, 2018
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      Address: Malappuram, Kerala
      Website: www.axisbank.com

      I have received a call from axis bank today. I just don't want the subscription and please cancel my subscription for my axis visa card ending with 2413. It has been noticed that the money charged rs.1899 for the same.
      Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of deletion of this service and also refund the money rs.1899/-
      May 20, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 19, 2018
      Axis Bank Customer Care's response
      Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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        R
        rsr23
        from Surendranagar, Gujarat
        Apr 19, 2018
        Resolved
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        Resolved

        Address: Hoshangabad, Madhya Pradesh, 461115

        My BANK OF BARODA Saving Bank Act. Number :[protected]
        Name : Rahul Raghav
        Madhya Pradesh

        I tried to recharge mg dish tv numbered [protected], madhya pradesh and chattisgarh Circle, through the Goggle Tez money transfer App for Rupees 627/- (INR)

        Payment has deposited in recipient bank to DishTV (dishtv1.[protected]@eazypay)
        with transaction id-CICAgMDL2ITxRw
        UPI Transaction ID[protected]

        Payment Deducted and message displayed was
        " RECHARGE FAILURE "

        However, the sum of rupees 450/- got deducted from my account.

        Plz get it done.

        With Regards
        Rahul Raghav
        [protected]@gmail.com
        [protected]
        May 24, 2018
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 20, 2018
        Axis Bank Customer Care's response
        Hi, we request you to liaise with the account holding bank in regards to the concern. Regards Team Axis Bank
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          T
          Tripta jain
          from Delhi, Delhi
          Apr 19, 2018
          Resolved
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          Resolved

          Address: Ghaziabad, Uttar Pradesh, 201016

          I have requested to your bank to close my account on 22nd february 2018 due to the missbehavior of your representative, but they didn't close my account. I visit the branch on 3rd april 2018 they told me that your dp account is not closed so we can not closed your account and advise me to go to sector 16 noida to close the dp account. I went to sector 16 noida branch and take the no objection certificate, than i go to your branch on 7th april and hand over the noc with a letter. I am sorry to write you that my account is not closed yet. It is requested you that close my account and give me the balance amount to me. Thanking you
          Jun 3, 2018
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 19, 2018
          Axis Bank Customer Care's response
          Hi, we have retried contacting you but not able to reach you. we request you to DM us the alternate contact number to contact. Regards Team Axis Bank.
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            J
            Junaidessaghameria
            from Gurgaon, Haryana
            Apr 19, 2018
            Resolved
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            Address: Mumbai City, Maharashtra, 400009

            I did wrong trasfer to idbi bank i had to transfer the idbi this ac/no vijay wires and wire product a/c no [protected] ifsc code ibkl 0001542 haveri branch idbi bank and. By mistake i had transfer to thishello! Your a/c no. 224090 has been debited by rs. 5005.9 on 12apr18. The a/c balance is rs. 50192.35. Info: imps/p2a/[protected]/[protected]ib ac/no plz help to refund thz transfer it was a masjid work donation money
            May 25, 2018
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Apr 19, 2018
            Updated by Junaidessaghameria
            Plz help me
            Verified Support
            Apr 19, 2018
            Axis Bank Customer Care's response
            Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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              S
              Shincy Mani
              from Noida, Uttar Pradesh
              Apr 19, 2018
              Resolved
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              This is to inform you sir/mam that every month my account is debited with some amount,, not just once in a month but sometimes it's two or three times in a month, it's really annoying because i have not subscribed to anything and my money is getting wasted every month i need to know the reasons behind this,, i hope you will revert me back on my email... Will be waiting for your reply. Email id - [protected]@gmail.com.
              Jun 3, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 19, 2018
              Axis Bank Customer Care's response
              Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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                L
                Lalupriya
                from Munnar, Kerala
                Apr 19, 2018
                Resolved
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                Address: 608002

                My name is lalupriya. Last week i received a call regarding one assist service. They misguided me and without any otp, 1899 rs is debited from my account with relationship no. 4142195. Please cancel this policy and refund my money.

                Please refund my money as soon as possible.
                The customer care no. Is totally useless. I had a very bad experience with axis bank.
                Jun 2, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 19, 2018
                Axis Bank Customer Care's response
                Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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                  PRADEEP BHARGANWAR
                  from Nagpur, Maharashtra
                  Apr 18, 2018
                  Resolved
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                  Address: Nagpur, Maharashtra, 440030

                  This is for the information that axis bank claim that some purchases were

                  Made in 25/02/2017. From big bazar nagpur. Now they have charged the

                  Amount on 25/02/2018. Without giving any proof. Transaction alert, transaction

                  Id no, or bank sms alert of 25/02/2018. The amount is 1480.02 & 1113.

                  Now the bank is asking for the payment with no proof.
                  May 29, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 19, 2018
                  Axis Bank Customer Care's response
                  Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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                    S
                    Sayyad Tamboli
                    from Satana, Maharashtra
                    Apr 18, 2018
                    Resolved
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                    Resolved

                    Address: Osmanabad, Maharashtra, 413501

                    Dear sir/madam
                    Mentioned the above subject i my money was debited near about 1585 every month. This series was continue to 11/2017 months to upto date. Why reasons debit money in my account.
                    My mobile number [protected]
                    Please resolve this problem and help me.

                    Account number [protected]

                    Thanks you
                    Yours faithfully
                    Sayyad maqbool tamboli
                    May 20, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 18, 2018
                    Axis Bank Customer Care's response
                    Hi, please visit your nearest Axis Bank branch and our executive will assit you.Sorry for the trouble.Regards, Team Axis Bank.
                    Sir i am many time complications has axis bank and bank of baroda but no response so plz help me dete tail are below mantion thanku sir
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                      J
                      jyoti1982
                      from Bhubaneshwar, Odisha
                      Apr 18, 2018
                      Resolved
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                      Resolved

                      Address: 753010

                      As per dated 23-3-18 i have opened an asap account on line but i didnot select the option for payment 300 rupees for delivery of debit card. On dated 16-4-18 i have activated my accont with amount deposit in my account no-[protected] but the local branch link road not cooperate for the same but as per your guidlines i have to deposit 300 rs in bank and they told me to contact with cust. Care and simply give the nos.
                      Pls help in this regard.
                      Jun 2, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 18, 2018
                      Axis Bank Customer Care's response
                      Hi, we are looking into your concern and we will get back to you in 48 hours.Sorry for the trouble.Regards, Team Axis Bank.
                      Verified Support
                      Apr 18, 2018
                      Axis Bank Customer Care's response
                      Hi, please call us at[protected]/[protected] and our executive will assist you.Sorry for the trouble.Regards, Team Axis Bank.
                      Apr 19, 2018
                      Updated by jyoti1982
                      please send the toll free customer care number for enquiry about the solution of the problem.
                      Apr 20, 2018
                      Updated by jyoti1982
                      I contact with customer care they confirmed me to debit 354 rupees for debit card option on dated 20-4-18 but the same was failed due to error they told me to contact with link road cuttack branch and the branch told to contact with customercare for which I became harassed and go for ambusdman.
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                        N
                        nitishs
                        from Gurgaon, Haryana
                        Apr 18, 2018
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                        Address: Kurukshetra, Haryana, 133205

                        It has been 3 months i have taken the gold loan from adhoya branch distt kurukshetra haryana now they visiting my home and harrasing my family to repay it without any reason how ever still 9 months left for the loan tenure please contact me on [protected] or e-mail [protected]@gmail.com i want you to take strict action against that branch for more details please call
                        Axis Bank customer support has been notified about the posted complaint.
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                          L
                          Lakshman Collections Chowdary
                          from Bengaluru, Karnataka
                          Apr 18, 2018
                          Resolved
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                          Resolved

                          paid loan amount, but bank not giving noc

                          Address: Bangalore, Karnataka, 560016

                          Hi,
                          I have taken 2, 00, 000 loan from axis bank and i have paid the loan amount. Now bank saying loan is closed. But they are not giving the noc for the loan and saying no need to pay any amount?

                          Loan number :[protected]
                          I have sent 50 mails so for, but i did not received any response. Bank is not even ready to send me loan statement for above given loan number.

                          Loan is showing closed and pending...
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                          Jeegar Thakker
                          from Mumbai, Maharashtra
                          Apr 18, 2018
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra, 400053

                          Axis bank has levied penalties for insufficient funds on my account due to the failure of ecs payment.

                          1) there has been a monthly donation of rs. 500/- from me to unicef.
                          2) for 4 months i'd purposely not kept the money in my axis bank savings account due to a shoestring budget and increase of my personal expenses.
                          3) axis under the misleading term 'consolidated charges to a/c' has deducted 18, 393.14/- as penalties for a donation of rs. 500/- per month.
                          4) axis bank has not raised any red flags or intimidated before levying these penalties.

                          The bank current position is that it comes under their policy to do this, however, have not presented any concrete proof of the calculation. They have not acted in the interest of safeguarding the customer and have looted me 5x the money which was meant for donation.

                          I am a 23-year-old salaried employee who on a tight budget wanted to do some good by donating this sum to unicef. Instead, i have been cheated by the bank and levied penalties without any notifications from them.
                          May 19, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 18, 2018
                          Axis Bank Customer Care's response
                          Hi, we are here to help. Pls inbox us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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                            R
                            Rajsaifi
                            from Gurgaon, Haryana
                            Apr 18, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110025

                            Axis bank jasola new delhi stuff shuti khanna very rude and bad bihever for coustemer last 3 days i vist axis bank jasola for connect my account kyc but shuti khanna not teeling me right and doing miss bihave with me and other coustemer i req.. U sir dont keep stuff like that in ur bank can u complate my kyc any other branch or stuff cuz after kyc im closing my account in ur bank. Thank you sir
                            May 19, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Apr 18, 2018
                            Updated by Rajsaifi
                            Axis bank jasola new delhi stuff shuti khanna very rude and bad bihever for Coustemer last 3 days i vist axis bank jasola for connect my account kyc but shuti khanna not teeling me right and doing miss bihave with me and other Coustemer i req.. U sir dont keep stuff like that in ur bank can u complate my kyc any other branch or stuff cuz after kyc im closing my account in ur bank . thank you sir
                            Verified Support
                            Apr 18, 2018
                            Axis Bank Customer Care's response
                            Hi, we are here to help. Pls inbox us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
                            One of the axis bank employee from lucknow abuse with a girl with lots of inappropriate msg on what's app.

                            With his axis bank number [protected] his name is deepak bisht.

                            Please take a strict action against him.
                            else I am going to lodge a fir agaist that branch for giving such kind of people into their branch.
                            Axis bank employee called and ask me do you want to deactivate your credit card?i said no why so?i was busy that time and he said tell me your card validity number. I said right now i am busy and also i dont have credit card handy right now. He said deactivate kar dunga card and cutoff the phone. Again i called him asked him name he said if you want complain then only name is not sufficient, shall i text you my emp number and he told that name saroj kumar and emp id-emp6645 .He contacted with me with the phn number:[protected].His behavior was not good.He talks rudely, he does not how to talk with a customer.please take a serious action against him.
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                              C
                              from Bengaluru, Karnataka
                              Apr 17, 2018
                              Resolved
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                              Resolved

                              personal loan emi related

                              I have taken a personal loan from axis bank (My axis bank loan agreement no. : ppr[protected].

                              My emi due date in 10th of every month.

                              I requested axis bank twise (By mail) that my emi is not getting deducted on 10th as per due date.

                              For this month emi (April month), i had deposited complete emi amount in my bank account (Between 12pm to 2pm).

                              But without waiting for a day (I....
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                              Neeta Sah
                              from Kolkata, West Bengal
                              Apr 17, 2018
                              Resolved
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                              Resolved

                              I am neeta sah
                              Actually maine quickr.com pe job apply ki thi...
                              Or mujhe pragya sharma mam ka call aaya bank job k liye...
                              Unhone registration fees manga..
                              Or kaha ki supposed mera selection hua to aapko 1st salary k sath return ho jayega..
                              Or nahi hua to bhi aapko return ho jayenge...
                              Or telephonic interview k liye kaha...
                              Telephonic interview k bad unhone call bhi nahi kiya or jab mai karti hu to receive bhi nahi karte...
                              Or ignore karte...
                              Na pragya sharma mam ka reply aata or na hi vinay agraval sir ka...
                              May 18, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Apr 17, 2018
                              Updated by Neeta Sah
                              They are not receiving my call...
                              Dont return call or call me back...
                              They don't give my refundable money..
                              They are ignoring me...
                              I do msg or call them but the don't call or mag reply...
                              Apr 17, 2018
                              Updated by Neeta Sah
                              Please refund my amount Rs.1500
                              Verified Support
                              Apr 17, 2018
                              Axis Bank Customer Care's response
                              Hi, request you to share your concerns on our phonebanking numbers on[protected]/[protected]. Regards, Team Axis Bank.
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                                Md Bilal Sk
                                from Kunnamangalam, Kerala
                                Apr 17, 2018
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                                Address: Guntur, Andhra Pradesh, 522601
                                Website: cash with draw

                                Hai sir my self mohammed bilal
                                i have a salary account in your bank
                                i with draw amount wort of 20000/ i did not revised my money and in my account amount was ducted in min statement is also show like that. so please reverse my money . so please do need full sir it was an emergency to made a loan re payment sir
                                my axis bank my account no is [protected] and i have with draw amount in Narasaraopet branch atm with amount of 20000

                                THANK Q SIR
                                SK MOHAMMED BILAL
                                Axis Bank customer support has been notified about the posted complaint.
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                                  S
                                  shanu sahni
                                  from Moga, Punjab
                                  Apr 17, 2018
                                  Resolved
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                                  Resolved

                                  Address: 144002

                                  My self RAHUL SAHNI having axis bank credit card . two days before i am doing my reservation on irctc and i did not able to take ticket due to some error but i can deduct rs 1506/- from my credit card. i checked my booked ticket history but there is no record for rs 1506/-and previous two months back i did not get rs 595/- back. what can i do, i go to my nearest axis bank branch but they fail to help me and give the customer care no.from afternoon approx one hour i am calling on axis customer care but i am frustated of this. ur customer care service is so worst i cannot explain, it is truley for free persons not for working people u call whole day but u dont get ur solution.please make easy to reach u .my email id rahulsahni.[protected]@rediffmail.com
                                  Jun 2, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 18, 2018
                                  Axis Bank Customer Care's response
                                  Hi, please share your registered contact details via DM to check and assist you.Sorry for the trouble.Regards. Team Axis Bank.
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                                    James Mayne
                                    from Kolkata, West Bengal
                                    Apr 17, 2018
                                    Resolved
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                                    Resolved

                                    Address: Kolkata, West Bengal, 700063

                                    I've been an Axis Bank Customer since 2010 and have maintained my account following all the rules and norms of the bank. I had been receiving alot of pre-approved offers from Axis Bank via email and sms from time to time, offering instant loan, pre-approved personal loans, car loans etc etc; however I never availed of such offers until recently when I was in need of a personal loan so I followed the process and applied for a personal loan which as per the email Axis bank had sent to me was suppose to be pre-approved. I started receiving lot of calls from various representatives of Axis Bank, each one gave me a different view of my application; as a result I ended up applying for the same loan too many times and hence my loan was declined saying that my app rate is low and despite having a good credit rating I won't be able to get a loan. I had called Axis bank customer service to inquire about my credit card spends and at the end of that call I was offered an instant loan which I took since the rep explained that it would help me save money if I foreclose one of the emi's which was running on my credit card, I agreed and it was processed accordingly. The problem however started when I called back Axis Bank Customer service on the 12th of April '18 for general queries and by chance I inquired whether or not any offer is there on my credit card, the rep told me yes there is an instant loan of 2.29 lacs available and if I agree then within 2 days the fund will be in my saving account. I had just taken a loan of 83k recently and the processing fee was already added to my credit card bill and despite that I agreed to cancel that 83k loan against a loan of 2.29 lacs coz I was looking for a loan of that amount anyways. I had specifically mentioned to the rep that I want him to process the application for the 2.29 lacs first and then cancel the 83k coz until and unless I don't have the money in my account I won't be able to pay off the 83k, the rep assured me and gave me the reference numbers for both the application. END of Call. After waiting till Monday evening I neither got any sms nor any update regarding my applications hence I called back Axis Bank Customer service to inquire about the status. I also noticed on my mobile app that there is a pre-approved instant loan on my credit card for the same amount which is 2.29 lacs but the offer was ending on the same date i.e, 16th Apr '18. The rep informed me this time that the request for 2.29 lac was taken on Saturday 14th Apr '18 whereas I had called on the 12th of Apr hence I was requested to wait for another day, I informed the rep that I can see the offer is valid till 16th Apr only but he assured me that it has been extended till 20th of Apr. I called Axis bank customer service today for status - SURPRISE!!! My application was declined however the cancellation of 83k loan was still in process!!! I had already committed to few payments based on the 2.29 lac loan! Who informed me about this Offer? - AXIS BANK! Who had to suffer at the end of the day? - CUSTOMER! Whose fault was it? the customer's or the bank's? Thou I have registered a complaint with Axis Bank but I know there will be nothing that can undo the damage done at my end. THANK YOU AXIS BANK for your SERVICES to Loyal CUSTOMERS like ME !!!
                                    Jun 2, 2018
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 18, 2018
                                    Axis Bank Customer Care's response
                                    Hi, please share your registered contact details via DM to check and assist you.Sorry for the trouble.Regards. Team Axis Bank.
                                    Apr 19, 2018
                                    Updated by James Mayne
                                    my contact number is [protected] by the way I had tried to register my complaint via email but it bounced back asking me to go thru axis bank/support but even that failed! I've added a print screen of the same for your reference.

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