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Axis Bank Complaints & Reviews

2.6
Updated: May 25, 2026
Complaints 13015
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Axis Bank reviews & complaints page 353

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Y
ydg VIKRAM gandhi
from Gulbarga, Karnataka
Apr 20, 2018
Resolved
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Address: 585201

In yadgir manager and opertion head both person addtiude towrads us is like un pertictable they feel that they no need of od and ca holder in there bank
In notice board they have mentioned working hours 9.30 to 4.30
But they are not starting before 10 clock and stop accepting deposit before 3.30
Today this incident happen. When i disscus with mr niranjan patil ([protected]) about the issue four times but i have not recevied respone from yagdir branch head.

9
May 21, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2018
Axis Bank Customer Care's response
Hi, Thank you for reaching out. Please DM us your registered contact number. and aso elaborate your query for further assistance. Regards, Team Axis Bank.
My account is debited with 902/- for deposit in EDC machine as while i m going to deposited amount to ur dombivali branch the branch people are asking to deposit in machine to avoid waiting & while opening account no buddy has updat me about the same & they are not ready to take complain for the same
I need waiver for the same
Whenever I call axis bank customer support I had a very bad experience. They don't listen to their customer, they don't value their customer and literally disconnects the call without even providing complete details. I have a Salary account with this bank, I do have personal loan with them too and wish I could just get rid of this bank.
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    K
    Kriti Tuteja Mandal
    from Gurgaon, Haryana
    Apr 20, 2018
    Resolved
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    On 31st of January, 2018, I made a transaction of INR 1900 with my Axis Bank Credit Card to recharge my Delhi Metro Card. I received a message mentioning that my account was deducted with INR 1900, the consumer copy of the transaction also mentioned the deduction of INR 1900, the recharge slip that I received from the Delhi Metro also showed that INR 1900 was received by them.

    But when I received my Credit Card Statement it showed a deduction of INR 1916.72. I don't know why INR 16.72 more was charged from me on this transaction when everywhere I was told that INR 1900 was deducted.

    Proof of the dispute in the form of screenshots and images of 1. Message received, 2. Consumer slip received, 3. Bill received from metro station, and 4. Credit Card Statement is as attached.

    Regards,
    Kriti.
    May 28, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 23, 2018
    Axis Bank Customer Care's response
    Hi, we'd like to help. Please visit us at www.axisbank.com/support to share your concerns. Thanks for writing in. Regards, Team Axis Bank.
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      uxprateek
      from Gurgaon, Haryana
      Apr 20, 2018
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      Address: New Delhi, Delhi
      Website: www.axisbank.com

      Dear team,

      I'm prateek gupta and my a/c no. [protected]. My a/c has been credit freezed from last week because i didn't update my kyc info. But now, i've updated my kyc details via mobile app. Please reactivate my a/c asap.

      I have to pay loan emi at 1st date of every month and only 10 days have been left to pay the emi. I have to transfer the emi amount in this a/c. So that transaction can go smoothly.

      I am in jaipur for 6 months and will be back to delhi in august. I can't visit my home branch now.

      Please try and understand my situation and do credit de-freeze on my a/c.

      Thanks,
      Prateek
      [protected]
      May 22, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 20, 2018
      Axis Bank Customer Care's response
      Hi, we request you to visit the following link: https://application.axisbank.com/webforms/axis-support/issues/important-rekyc.aspx, this will assist you in regards to RE-KYC for your account. Regards, Team Axis Bank.
      I've done my Re-KYC but still, my A/c is credit frozen. Now, What I supposed to do. Please unfreeze my a/c.
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        T
        Thanuja Shanmukhappa
        from Bengaluru, Karnataka
        Apr 20, 2018
        Resolved
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        Address: Bangalore, Karnataka

        Dear team,
        My name is thanuja. I hold credit card with axis bank and the number is [protected]. The outstanding amount is 51310.00 inr. Since am not working and due to my personal issues i was not able to clear the complete outstanding amount. Collection executive came near my place and spoke to my mother stating he gave us deal that we make final settlement. Since i was out of station i was told that i can make rs.20300 as final settlement. I am the account holder and i dont have any nominees for my account. Since they spoke to my mother who is illiterate and doesn't know anything about my account and collection executive is threatening that i should pay this amount. And also one manager said i have pay him by borrowing from others for interest. I never promised that i will pay rs.28000 but now they are calling me everyday and telling me that i have to pay another rs.7700. Kindly make rs.20300 as final settlement. Since i dont have job i wont be able to pay anything extra. This is the best that i can pay. Kindly do the needful.
        Jun 4, 2018
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 20, 2018
        Axis Bank Customer Care's response
        Hi, we tried reaching your registered number at 03:13 p.m. however the same was not reachable. Request you to share your preferred time of calling for us to get in touch with you. Regards Team Axis Bank
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          A
          Atanu Bandyopadhyay
          from Delhi, Delhi
          Apr 20, 2018
          Resolved
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          Dear sir,
          A credit card supplied to me (Last no xxxx xxxx xxxx 1019) and before delivering it to me it was told by the bank agent that the card is totally free and there will be no charge i. E. Joining fee and annual fee but the card delivered to me, is chargeable. I'm a customer of axis bank, new ali[pore branch, kolkata since 2008 and cheating done by the bank agent and as per the bank statement i have to pay rs 590/- on 8th may'2018. I don't need any credit card from your bank. So please close my credit card. It is a very bitter experience.

          Atanu bandyopadhyay
          [protected]
          May 21, 2018
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 20, 2018
          Axis Bank Customer Care's response
          Hi, we'd like to help. Request you to share your concern at www.axisbank.com/support. Thanks for writing in! Team Axis Bank.
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            J
            JaypalChauhan
            from Delhi, Delhi
            Apr 20, 2018
            Resolved
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            Address: Vadodara, Gujarat, 390007

            I had submitted my all necessary documents and form for opening salary account in chakli circle branch, vadodara, gujarat on 22/03/2018! But till date my account is not activate and the concern person and staff not answering me properly! Everyday i visited to the branch but they not answering me properly and their behavior is very rudely! This is very irresponsible staff of axis bank! It is necessary to take action against staff who behaved rudely to their customers!
            May 22, 2018
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 20, 2018
            Axis Bank Customer Care's response
            Hi, we are here to help. Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
            My contact number is [protected]
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              S
              skarunsk
              from Hyderabad, Telangana
              Apr 19, 2018
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              Hi,

              MY 590 Rs was deducted from loan department and they are saying my Debit freeze the month of April 10th 2018. I have visited 2 axis branches more than 5 times and contacted customer care more than 10 times and sending emails now... I want my 590 RS back...

              When I contact customer care they said I have to visit near branch, When I visit branch they said technical issues so have to update PAN number once again, After 590 RS was debited from my account.. So I called saving account customer care they forwarded my call to loan section customer care.. the person says debit freeze so contact saving account customer care... I had this issues more than 2 weeks and updated my PAN card through online, SMS Also Given my doc in 2 axis bank branches. finally they stole my 590 Rs..

              let me know answer for following questions.

              1. Why was my Debit freeze?
              2. When was the debit freeze?
              2. Why I am not getting alert/SMS/EMAIL for Debit freeze?
              3. Why I am not geeting alert for upload PAN, I am using AXIS bank account more than 10 years?
              4. The loan department not able debit EMI so paid 14292 RS EMI from MY ICICI bank account.. They are not able debit loan EMI but why they have debited 590 RS?
              5. Who was taken my 590 RS and why? I have credited the EMI earlier and thought everything fine. is that my mistake?

              One of the worst service I have ever seen. no one is taking responsible and taking customers money with out any reason... revert my money back..

              Regards,
              Sureshkumar.k
              Apr 19, 2018
              Complaint marked as Resolved 
              the Issue resolved
              Axis Bank customer support has been notified about the posted complaint.
              Apr 19, 2018
              Updated by skarunsk
              Account Ending # 7456
              Loan Ending # 4627
              Verified Support
              Apr 20, 2018
              Axis Bank Customer Care's response
              Hi, Thank you for reaching out. Please DM us your registered contact number for further assistance. Sorry for the trouble. Regards, Team Axis Bank.
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                H
                Hashique
                from Guruvayur, Kerala
                Apr 19, 2018
                Resolved
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                Address: Malappuram, Kerala

                I have received a call from axis bank today. I just don't want the subscription and please cancel my subscription for my axis visa card ending with 2413. It has been noticed that the money charged rs.1899 for the same.
                Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of deletion of this service and also refund the money rs.1899/-
                May 20, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 19, 2018
                Axis Bank Customer Care's response
                Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
                Apr 19, 2018
                Updated by Hashique
                I called to the phone banking number but i did’nt got any reply.give me the number which i need to call.
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                  H
                  Hashique Km
                  from Guruvayur, Kerala
                  Apr 19, 2018
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                  Address: Malappuram, Kerala
                  Website: www.axisbank.com

                  I have received a call from axis bank today. I just don't want the subscription and please cancel my subscription for my axis visa card ending with 2413. It has been noticed that the money charged rs.1899 for the same.
                  Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of deletion of this service and also refund the money rs.1899/-
                  May 20, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 19, 2018
                  Axis Bank Customer Care's response
                  Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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                    R
                    rsr23
                    from Surendranagar, Gujarat
                    Apr 19, 2018
                    Resolved
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                    Resolved

                    Address: Hoshangabad, Madhya Pradesh, 461115

                    My BANK OF BARODA Saving Bank Act. Number :[protected]
                    Name : Rahul Raghav
                    Madhya Pradesh

                    I tried to recharge mg dish tv numbered [protected], madhya pradesh and chattisgarh Circle, through the Goggle Tez money transfer App for Rupees 627/- (INR)

                    Payment has deposited in recipient bank to DishTV (dishtv1.[protected]@eazypay)
                    with transaction id-CICAgMDL2ITxRw
                    UPI Transaction ID[protected]

                    Payment Deducted and message displayed was
                    " RECHARGE FAILURE "

                    However, the sum of rupees 450/- got deducted from my account.

                    Plz get it done.

                    With Regards
                    Rahul Raghav
                    [protected]@gmail.com
                    [protected]
                    May 24, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 20, 2018
                    Axis Bank Customer Care's response
                    Hi, we request you to liaise with the account holding bank in regards to the concern. Regards Team Axis Bank
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                      T
                      Tripta jain
                      from Delhi, Delhi
                      Apr 19, 2018
                      Resolved
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                      Resolved

                      Address: Ghaziabad, Uttar Pradesh, 201016

                      I have requested to your bank to close my account on 22nd february 2018 due to the missbehavior of your representative, but they didn't close my account. I visit the branch on 3rd april 2018 they told me that your dp account is not closed so we can not closed your account and advise me to go to sector 16 noida to close the dp account. I went to sector 16 noida branch and take the no objection certificate, than i go to your branch on 7th april and hand over the noc with a letter. I am sorry to write you that my account is not closed yet. It is requested you that close my account and give me the balance amount to me. Thanking you
                      Jun 3, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 19, 2018
                      Axis Bank Customer Care's response
                      Hi, we have retried contacting you but not able to reach you. we request you to DM us the alternate contact number to contact. Regards Team Axis Bank.
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                        J
                        Junaidessaghameria
                        from Gurgaon, Haryana
                        Apr 19, 2018
                        Resolved
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                        Address: Mumbai City, Maharashtra, 400009

                        I did wrong trasfer to idbi bank i had to transfer the idbi this ac/no vijay wires and wire product a/c no [protected] ifsc code ibkl 0001542 haveri branch idbi bank and. By mistake i had transfer to thishello! Your a/c no. 224090 has been debited by rs. 5005.9 on 12apr18. The a/c balance is rs. 50192.35. Info: imps/p2a/[protected]/[protected]ib ac/no plz help to refund thz transfer it was a masjid work donation money
                        May 25, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Apr 19, 2018
                        Updated by Junaidessaghameria
                        Plz help me
                        Verified Support
                        Apr 19, 2018
                        Axis Bank Customer Care's response
                        Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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                          S
                          Shincy Mani
                          from Noida, Uttar Pradesh
                          Apr 19, 2018
                          Resolved
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                          Resolved

                          This is to inform you sir/mam that every month my account is debited with some amount,, not just once in a month but sometimes it's two or three times in a month, it's really annoying because i have not subscribed to anything and my money is getting wasted every month i need to know the reasons behind this,, i hope you will revert me back on my email... Will be waiting for your reply. Email id - [protected]@gmail.com.
                          Jun 3, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 19, 2018
                          Axis Bank Customer Care's response
                          Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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                            L
                            Lalupriya
                            from Munnar, Kerala
                            Apr 19, 2018
                            Resolved
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                            Resolved

                            Address: 608002

                            My name is lalupriya. Last week i received a call regarding one assist service. They misguided me and without any otp, 1899 rs is debited from my account with relationship no. 4142195. Please cancel this policy and refund my money.

                            Please refund my money as soon as possible.
                            The customer care no. Is totally useless. I had a very bad experience with axis bank.
                            Jun 2, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 19, 2018
                            Axis Bank Customer Care's response
                            Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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                              PRADEEP BHARGANWAR
                              from Nagpur, Maharashtra
                              Apr 18, 2018
                              Resolved
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                              Resolved

                              Address: Nagpur, Maharashtra, 440030

                              This is for the information that axis bank claim that some purchases were

                              Made in 25/02/2017. From big bazar nagpur. Now they have charged the

                              Amount on 25/02/2018. Without giving any proof. Transaction alert, transaction

                              Id no, or bank sms alert of 25/02/2018. The amount is 1480.02 & 1113.

                              Now the bank is asking for the payment with no proof.
                              May 29, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 19, 2018
                              Axis Bank Customer Care's response
                              Hi, give us a call on our phone banking number:[protected]/[protected]. We'd be glad to assist you. Regards, Team Axis Bank.
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                                S
                                Sayyad Tamboli
                                from Satana, Maharashtra
                                Apr 18, 2018
                                Resolved
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                                Resolved

                                Address: Osmanabad, Maharashtra, 413501

                                Dear sir/madam
                                Mentioned the above subject i my money was debited near about 1585 every month. This series was continue to 11/2017 months to upto date. Why reasons debit money in my account.
                                My mobile number [protected]
                                Please resolve this problem and help me.

                                Account number [protected]

                                Thanks you
                                Yours faithfully
                                Sayyad maqbool tamboli
                                May 20, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 18, 2018
                                Axis Bank Customer Care's response
                                Hi, please visit your nearest Axis Bank branch and our executive will assit you.Sorry for the trouble.Regards, Team Axis Bank.
                                Sir i am many time complications has axis bank and bank of baroda but no response so plz help me dete tail are below mantion thanku sir
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                                  J
                                  jyoti1982
                                  from Bhubaneshwar, Odisha
                                  Apr 18, 2018
                                  Resolved
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                                  Resolved

                                  Address: 753010

                                  As per dated 23-3-18 i have opened an asap account on line but i didnot select the option for payment 300 rupees for delivery of debit card. On dated 16-4-18 i have activated my accont with amount deposit in my account no-[protected] but the local branch link road not cooperate for the same but as per your guidlines i have to deposit 300 rs in bank and they told me to contact with cust. Care and simply give the nos.
                                  Pls help in this regard.
                                  Jun 2, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 18, 2018
                                  Axis Bank Customer Care's response
                                  Hi, we are looking into your concern and we will get back to you in 48 hours.Sorry for the trouble.Regards, Team Axis Bank.
                                  Verified Support
                                  Apr 18, 2018
                                  Axis Bank Customer Care's response
                                  Hi, please call us at[protected]/[protected] and our executive will assist you.Sorry for the trouble.Regards, Team Axis Bank.
                                  Apr 19, 2018
                                  Updated by jyoti1982
                                  please send the toll free customer care number for enquiry about the solution of the problem.
                                  Apr 20, 2018
                                  Updated by jyoti1982
                                  I contact with customer care they confirmed me to debit 354 rupees for debit card option on dated 20-4-18 but the same was failed due to error they told me to contact with link road cuttack branch and the branch told to contact with customercare for which I became harassed and go for ambusdman.
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                                    N
                                    nitishs
                                    from Gurgaon, Haryana
                                    Apr 18, 2018
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                                    Address: Kurukshetra, Haryana, 133205

                                    It has been 3 months i have taken the gold loan from adhoya branch distt kurukshetra haryana now they visiting my home and harrasing my family to repay it without any reason how ever still 9 months left for the loan tenure please contact me on [protected] or e-mail [protected]@gmail.com i want you to take strict action against that branch for more details please call
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      Lakshman Collections Chowdary
                                      from Bengaluru, Karnataka
                                      Apr 18, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka, 560016

                                      Hi,
                                      I have taken 2, 00, 000 loan from axis bank and i have paid the loan amount. Now bank saying loan is closed. But they are not giving the noc for the loan and saying no need to pay any amount?

                                      Loan number :[protected]
                                      I have sent 50 mails so for, but i did not received any response. Bank is not even ready to send me loan statement for above given loan number.

                                      Loan is showing closed and pending payment zero.

                                      Thanks
                                      Lakshman
                                      May 19, 2018
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 18, 2018
                                      Axis Bank Customer Care's response
                                      Hi, please visit your nearest Axis Bank loan center and our executive will assist you.Sorry for tech trouble.Regards, Team Axis Bank.
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                                        Jeegar Thakker
                                        from Mumbai, Maharashtra
                                        Apr 18, 2018
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra, 400053

                                        Axis bank has levied penalties for insufficient funds on my account due to the failure of ecs payment.

                                        1) there has been a monthly donation of rs. 500/- from me to unicef.
                                        2) for 4 months i'd purposely not kept the money in my axis bank savings account due to a shoestring budget and increase of my personal expenses.
                                        3) axis under the misleading term 'consolidated charges to a/c' has deducted 18, 393.14/- as penalties for a donation of rs. 500/- per month.
                                        4) axis bank has not raised any red flags or intimidated before levying these penalties.

                                        The bank current position is that it comes under their policy to do this, however, have not presented any concrete proof of the calculation. They have not acted in the interest of safeguarding the customer and have looted me 5x the money which was meant for donation.

                                        I am a 23-year-old salaried employee who on a tight budget wanted to do some good by donating this sum to unicef. Instead, i have been cheated by the bank and levied penalties without any notifications from them.
                                        May 19, 2018
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 18, 2018
                                        Axis Bank Customer Care's response
                                        Hi, we are here to help. Pls inbox us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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