Axis Bank Complaints & Reviews

I am nagaraj rao, on 28th mar 2018 i got a message saying that your account has been debited1899 for one assist services which i was never requested. When i tried to call axis cc number, they were rejecting my call it a with an error message. Then i called nearest branch where my account was created, they lied me. Then i went to that branch & registered a complaint. After that i tried communicate them through call, email but they are not responding.

I am getting otps for a transaction on my number from vk-axisbk for card (Xx3819) which does not belong to me. What may be the reason? Similarly if my otps are going to some other number it means my online transactions are compromised. Earlier i ignored it and thought it may be due to wrongly routed messages, but today i have received 6 messages for a transaction. This is very serious matter.

Sir,
My son while going for study to usa was issued a travel card no. [protected] for single currency from axis bank bariatu branch, ranchi. Our joint account no. Is [protected]. His card was lost and was replaced by card no.[protected]. He could not use this card as it was not responding to the pin no. And more over he was not in need. He surrendered this card for redemption in the month of dec.2017, it was containing 330 usd, approx. Till date we have not received the redemption amount, please look into this matter. My regd. Mobile no.[protected].
J. K. Mitra

Update of order in amazon online shopping through credit card cancellation of rs. 13499 /- having transaction number [protected].
My customer id is[protected], asansol purbasa enclave branch, west bengal. Still transaction amount is showing in website. Fear of getting paid. Please save me and update the cancellation of the transaction status in credit card section so that i can cope with the present deplorable condition.

Unjustified and unauthorisedly deducting rs.1072 from my saving account no. [protected], in the name of credit card dues. My grievances - 1. The bank has arbitrarily deducted the said amount from my account when there was no instruction/mandate/autobdebit at all from my side. 2. This dues of rs.1072/- has been raised by the bank unlawfully and unjustly just to harrass me when i failed to make payment of rs. 0.51 (Yes 51 paisa) to the bank in oct 2017. This is nothing but an organized loot by the axis bank which deserves a stern action to be taken against them. I won't keep quiet and take this matter further to the concerned authorities for justice. Dinesh grover (Complainant)

Dear sir,
please note it strictly that without explaining maxlife insurance and axis bank has forced me to do a policy through Mr. Somenath [protected] a public relation officer of axis bank, Entally branch, kolkata, west bengal

I was not interested in any policy but Mr. Somenath promised to get my old and lapsed policy amount to be refunded. He cleverly advised me to sign a document to do a policy so he can process to get my older policy amount refunded..
He never explained me what kind of policy is that and after some days I recieved the policy of maxlife insurance policy
And when i asked Mr.Somenath . He said that this new policy was done to get back my old and lapsed policy amount .
I feel cheated and when I contacted max life they refused to cancel my policy and denied to refund my money

In addition please also note that they have not only deducted my account but also done the policy in the name of my wife without her consent too.
and her account was also deducted without permission and we contacted bank officer Mr. somenath . He is just deliberately hanging this and doing false promises that my and my account amount will be refunded and all my and my policy is cancelled .
Please do the needful to get my policy amount and illegally deducted my wifes amount to be refunded in account at earliest and I am not interested in any kind of policy

Please note that I live in abroad and my wife and family is getting harassed .

The bank statement is attached here for your reference

Salim jawed / Roushan javed
[protected]

My account is axis bank entally Branch, Kolkata, west bengal has been deducted without my consent .it happens three times

[protected]
1053.00

[protected]
20900.00

[protected]
16720.00
and bank is not giving any response to return my money

I prakash j patel, my customer id[protected] &my home loan no-phr[protected]. I am cutomer of home loan, i closed my home loan on sept-2017. Extra last emi my debit in my a/c. Till date no return in my a/c. I meet three time at help center, give the document, all time say credit in your a/c. All time say pl. Give bank statement, all time give bank statement. I am service peapole, i go with cl - leave. Pl. Do helpful, i complain to axis nodal officer on date-15/02/2018- with complain service no-1474394 for home loan, till date not received any reply
Monal kankal

Nodal officer team, axis bank ltd,

Ph. (Off.) 022 – 71315288

Dear sir/madam

Iam babu, i have used axis myzone credit card, my card no.[protected], unfortunately my card was blocked permanently.. And my salary a/c showing rs. (-30801), this month last i will settle full payment of my autstanding, pls ignore and realise my salary a/c minus payment immediately and very helpful to i pay the settlement. ([protected])

Thanking you.
Babu. K

I trying to book a ticket on irctc but some reason i terminate the transaction. Amount 1425 (One thousand four hundred twenty five rupees) was deducted from my account. I found message from irctc on gmail that an amount of rs 1425.0 deducted against irctc txn id [protected] on 28-mar-2018 will be refunded as your ticket could not be booked / service not rendered. But still i cant get amount in my bank.
Sender bhim upi — [protected]@upi
Receiver :- [protected]@axisbank
Transaction id[protected]
Remarks no - [protected]

Sir,
I have an axis bank prime account in gulhariya branch gorakhpur. I had applied for new credit card through my mobile banking. I got a call from your credit card department and executive said that you are eligible for the card and our representative will go to your location and fill-up form for your credit card. But no representative came to my location after many times call by me to your credit card department. And after that credit card department says you are not eligible. They are not giving me right information and irritated me. I am not satisfied from your services and employees are very careless. If i have face such type of problems then i will close my account recently.
I hope you would be solve my problems.
Thank you

Shubham chaturvedi
Mob no. [protected]

I received a call from axis bank. They told me this is for. Card protection.. With out my permission they took my 1899rs from my debit card.. And i call to axis bank they told me this is anathor service.. So we cant help u.

I just want to deactivate this service and refund the money.. Otherwise. I will also no more as axis bank customer.. Thanks..

My relationship no : 4002688
Plan name : enhanced wa privilege single plan

Email id : [protected]@gmail.com

My sb a/c no. Is 67795 and credit card no. Is 7152 (Last four digit). I am availing auto debit facility for payment of credit card dues on last due date from my said sb a/c. Accordingly payment of rs.30, 282.79 for february 2018 was debited from my said sb a/c on 05/03/2018 automatically and no dues were pending against said cc for feb 2018 as per my sb a/c statement. However, cc statement for march 2018 shows that the amount of rs.30282.79 was debited twice from my sb a/c on 5/3/2018 but excess amount of rs.30, 282.79 was only recredited on the same date, as per my cc statement for march 2018. But in the said statement for march 2018, the dues of rs.30282.79 of feb 2018 have again been charged in march 2018 statement which is not correct as i have already made the payment.in fact, the cc statement is incorrect which should be reconciled immediately.
Yours truly,
Sanjay pradhan,,
Branch :- anand nagar, ghodbundar road, thane (West)

Hi,

My name is nitu subhash yadav, i have an savings account with axis bank.

A/c no:[protected]

Branch: kamothe

District: panvel

Firstly, i will like to inform my account opening (It took 10 days/supposed to be in 24-48hours) or any service of the bank has never been on time. Please can you explain me the other bank atm charges and cash deposit charges.

Since last few months i am getting charged for average minimum balance-i accept it. But i don't understand why it gets charged on different days of the month. Is there not a monthly cycle or specific date to charges, as per bank they said they charge every 16th of the month, and mostly they have charged on 16th. (But still not every month).in this month without prior notice or sms i was charged on 10th march, 2018. What to do if i have emi on those days? Who is responsible for the bounce of emi? Even if i ignore these early deduction, as per my knowledge it must reflect in my statement. The vast thing is till date it’s not reflecting…………….., you can go through my account details, i have checked my statement on mobile app. I went to bank, they gave me a sheet where it explained the charges but not on statement. Even i am not happy with the charges, the charges for cash deposit after 5 transactions is rs 150 for every deposit in same branch machine also, so can you explain if my 8th transaction is of 100 rs (I. E if deposit 100 in the same branch cash deposit machine) will i be charged 150? I have been charged 2450 for cash deposit in same branch atm cash depositing machine (Why its not been reflected in account). Also charged 60 rs for other bank atm and also axis bank (After 5 withdrawals) withdrawals.
Please do the needful, i need to know the reason for bank charges on any day of the month (Without informing) and also the cycle, which bank people are unable to explain. At the same time i need to know the reason for such heavy charges for cash deposit and who will charge bank for their delay in services due to which we struggle and financial challenges
Thanks and regards
Nitu yadav
[protected]

Dear sir/madam,

My account number [protected] has been put on lien even though the amount for the debit card has been deducted from my account.

I tried calling the customer support, they asked me to visit the nearest branch and request for the removal of lien, however, the bank representatives are not taking any action.

I kindly request you to look into the matter and get it resolved at the earliest.

Thank you.
Nafees rukhsana ahmed

Hello, i am shylaja g r.
Please be informed that i tried to withdraw rs.25, 000/- using my debit card no.[protected] through axis bank atm. I almost done with all the procedure of inputs, but unfortunately power as been off. Due to that i am not able to collect the amount. But i got a message from axis bank that "your a/c 061655 is debited with inr 25000.00 on[protected]:11:31 a/c bal is inr [protected] info: cash-atm/decn326401/929. Call [protected] (If in india) if you have not done this transaction.
So please inform me wheather bank will credit or i need to visit branch

I am using axis bank credit card since 5 years. Bank is charging interest on whole the amount after due date even if i pay partial due amount within the due date and it is approximately 12 % of the defaulted money and around 7% interest rate of the whole amount.

Why should a customer pay the interest which has already returned to the bank.
This is completely shocking and a very disturbing news.

The helpline is saying if even a rupee of due amount is left to pay within due date then the interest will be charged for whole the amount. If this is true then this is just organised loot and plunder..

Credit card[protected]xxxx2158
Billed : 15th march

Many times we tried to contact through email but failed. Communication with Nodal officer or bank has become difficult and very cumbersome. We have to call or chat which is difficult process. Chat executive leaves the session before starting the session. No option is given of email. If we need statement of credit card of some previous months, no option is available online or through internet banking.

I had received a gift card from CESC LIMITED (CARD NO.-[protected]) but when I used this card for online purchases it got blocked and after 10 days of blocking I again used this card for purchasing from shopping mall it got declined.
Till now I can't use my card due to this problem.
I don't have any account in your bank.
So, I am requesting you to solve my problem as early as possible.

Dear sir,
My name is ganesh holding an saving a/c no.[protected] - yesterday i swapped my debit card for withdrawal - message recd "sorry, this card is not authorized for use at this p[oint"
Further now bank is closed for 2 days
Request you to solve this issue immediately on war foot basis as i need to withdraw money - most urgent.

Ganesh a gounder - [protected]

As per the bank website if you have savings account and credit card then we can change the communication address using insta services.

I did update the address and it reflects in the savings account but not credit card.

I am not sure how to update credit card communication address and all mails related to this credit card goes to my old address.

Customer support is too bad.

Thanks