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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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S
Shyamal Bhat
from Delhi, Delhi
Mar 29, 2018
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My registered mobile number is [protected], name is shyamal bhat. They have deducted rs1899 from my account without my permission. I need full refund of the money since i'm not even remotely interested in continuing one assist service.

It's ridiculous that they can deduct without consulting me. My card ends with *8020.

Last year they forced this feature upon through calls, but this time i am not interested in the renewal
Axis Bank customer support has been notified about the posted complaint.
"Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3039333 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"
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    A
    Abk297
    from Bareilly, Uttar Pradesh
    Mar 28, 2018
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    Address: New Delhi, Delhi, 110001

    I have received a call from axis bank yesterday. I just don't want the subscription and please cancel my subscription for my axis visa card ending with 4634. It has been noticed that the money already been charged @1899 for the same.
    Hence, cancel the subscription and refund the same into my account. My relationship no. Is 042210. I am waiting for confirmation of delation of this service and also refund the money @1899
    Axis Bank customer support has been notified about the posted complaint.
    .Dear Dkkumar,

    Greetings from OneAssist..!

    We deeply regret for the inconvenience caused to you & appreciate your patience.

    We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

    Should you require any further assistance, please reach us at[protected].

    Regards,

    Brij

    Team OneAssist.
    Abk297's [Complaint's author] reply, Mar 29, 2018
    I mailed you my details.
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      P
      Priyanka Madupu
      from Khammam, Telangana
      Mar 28, 2018
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      Address: Mumbai City, Maharashtra
      Website: WWW.axisbank.com

      I'm priyanka madupu, a/c-
      [protected], ifsc code-utib0000589. I've deposited 5550rs/- on 27march for lic ecs and the amount was deducted by the bank where 28 march is the due date for lic payment. How can the bank do this without of my knowledge and no intimation. I've to pay the money of lic by 2 days. I request i to return my money as it is a huge amount and i've to pay lic.
      Axis Bank customer support has been notified about the posted complaint.
      Mar 28, 2018
      Updated by Priyanka Madupu
      Bank has been deducted 5550/-of lic ECS.pls refund it.
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        M
        mohasif123
        Mar 28, 2018
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        Hi all.

        This need immediate attention. I am in financial crisis where i am not in stable job since 1 year. And working as contractual employee. Due to financial crisis. I am unable to pay my dues in time.
        I am getting numerous recovery calls and agents are coming to my doorsteps. Now they are started calling my wife/father. My father is not keeping well.
        I am just requesting time so that i can arrange and pay the amount in full and close my account.
        I am in situation where i am not left up with any choice but to get some time.

        Thank you.
        Axis Bank customer support has been notified about the posted complaint.
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          P
          Pritichoudhary42
          from Vadodara, Gujarat
          Mar 28, 2018
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          Address: Ahmedabad, Gujarat

          A/c no aur[protected]
          Your bank called me to pay emi amt in cash because of some technical problem in e. C. S system
          I paid the amt of my emi 12002 at around 12.10 p. M but the same day at around 2.30 p. M my a/c was debited with the said amount of e. M. I, though i paid it in cash.
          The amount is credited after my complain but you took charge of 582 without any reason.
          It was not my mistake to double payment but it was a mistake on your part.
          I just want that i shall be given back that charged amount of 582.
          Kindly return my amount or i have to go further.
          Axis Bank customer support has been notified about the posted complaint.
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            S
            soma1972
            from Kolkata, West Bengal
            Mar 28, 2018
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            Address: Kolkata, West Bengal

            Dear madam/ sir,

            Please be informed that i tried to withdraw rs.8000/- (Rupees eight thousand) only using my debit card no.[protected] through corporation bank's atm counter residing at sinthi, kol-700 050 on 15th mar, 2018 at around 8-45 pm. I didn't receive money but my sb a/c has been debited rs.8000/- vide my a/c no. Is [protected].

            In this regard i went to your nabapally (Barasat) branch (Card issuing branch) and lodged a complaint on 19th instant, but till today i didn't get any positive result.

            Therefore you are requested to look into the matter and do the needful.

            Thanks & regards.

            Soma chakraborty
            Mob: [protected]
            Axis Bank customer support has been notified about the posted complaint.
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              V
              Vijay Kumar Bohra
              from Chennai, Tamil Nadu
              Mar 28, 2018
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              Address: 600087

              Hi i am your customer holding your credit card for the past so many years i have got a last month bill they have charged rs 3500 as renewal fee which has been raised in the bill without my knowledge and i have call up customer care to enquire about the charges but they fail to sorted out and saying me to pay the amount if fail to pay will move your name to civil it will damage your credit score so i have plan to cancel my credit card so please sort out my issue and waive off the renewal fee asap
              My cont info is [protected], [protected], vijay kumar bohra and my email id is [protected]@gmail.com
              Axis Bank customer support has been notified about the posted complaint.
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                B
                Bharath Rajaram
                from Mayiladuthurai, Tamil Nadu
                Mar 27, 2018
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu

                My Loan No: PHR[protected] Complain about not issuing DD for registration
                They have issued The DD For property registration
                And also received message ( Congratulations! Your PWR_LAA2 loan has been disbursed on 23-03-18 with Loan a/c No. PHR[protected] for Rs.2271000/-. Your Pre-EMI/EMI will be due on 10th of every month.) but now they saying that they can't process my Loan. I have spend money more for registration. If they have any problem in that property means they should say me before legal and technical discussion now I have spend more money and now they saying me very easly that they can't process further. I need a proper guidness I never expect this form axis bank. Kindly revert me for this mail Id [protected]@gmail.com
                Mar 28, 2018
                Complaint marked as Resolved 
                I wrongly touch the resolved key. My problem was not solved sorry
                Axis Bank customer support has been notified about the posted complaint.
                Mar 27, 2018
                Updated by Bharath Rajaram
                They have issued The DD For property registration and also received message ( Congratulations! Your PWR_LAA2 loan has been disbursed on 23-03-18 with Loan a/c No. PHR[protected] for Rs.2271000/-. Your Pre-EMI/EMI will be due on 10th of every month.) but now they saying that they can't process my Loan. I have spend 2.69L for agreement 3months before and also spent 30000+ for registration purpose. If they have any problem in that property means they should say me after legal and technical discussion now I have spend more money and now they saying me very easly that they can't process further . Tcode is generated for registration 3rd of April 2018 they given registration time but not loan team saying that they can't process. I need a proper guidness I never expect this form axis bank. Kindly revert me for this mail Id [protected]@gmail.com give me the solution.
                Mar 28, 2018
                Updated by Bharath Rajaram
                They have issued The DD For property registration and also received message ( Congratulations! Your PWR_LAA2 loan has been disbursed on 23-03-18 with Loan a/c No. PHR[protected] for Rs.2271000/-. Your Pre-EMI/EMI will be due on 10th of every month.) but now they saying that they can't process my Loan. I have spend 2.69L for agreement 3months before and also spent 30000+ for registration purpose. If they have any problem in that property means they should say me after legal and technical discussion now I have spend more money and now they saying me very easly that they can't process further . Tcode is generated for registration 3rd of April 2018 they given registration time but not loan team saying that they can't process. I need a proper guidness I never expect this form axis bank. Kindly revert me for this mail Id [protected]@gmail.com give me the solution.
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                  N
                  Nagp
                  from Pune, Maharashtra
                  Mar 26, 2018
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                  I have the non operating salary account at mumbai branch which converted into saving account. And for nonuse of account i gone to nagpur gandhibag branch to close the account on saying of executive i have deposited 710/- rs on 24/1/18 from which near about 150 rs deducted instantly because of minus account. But after this till date my account not closed and remained balance also deducted. Now i am not liable for pay minimum balance charge and i also want my money back by bank as your executive says returned remaining balance by dd.
                  And why another branch of same bank take so much time for this type of work another work like deposits are done very fast. And as per law bank will liable to pay for not worked at proper time as 100rs per day
                  Axis Bank customer support has been notified about the posted complaint.
                  I am in axis cred card Cus.. I have paid last mnth bill 22000. But still now not added in available credit limit.i have swipped online and offline mode payment rejected...
                  Why pending for your side... Plz take action immediately

                  Name - Saravanan
                  Card no - [protected]
                  prabakaran sangu's reply, Mar 27, 2018
                  Kindly Rply me
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                    R
                    rka143
                    Mar 26, 2018
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                    Hi,

                    I have account in axis bank which was converted from salary account (Zero balance) to normal saving account because my salary did not credit in account.
                    Actually i left suddenly job in between due to medical emergency.
                    Later all remaining balance in account was deducted on the name of charges because minimum balance was not maintained.
                    In dec-2017, i contacted branch again and explained about all problem happened in past and requested that if you reverse all my deducted charges, i will reactivate this account and now onward i will maintain more than minimum balance required. I got confirmation from branch to reverse all charges and after that i submitted application and documents in axis bank branch to reactivate my account.
                    Also deposited money in my account which was much more than minimum balance required.
                    In place of reversing the charges deducted from account, same charges were again deducted from my account in jan 2018. I am doing followup with bank, their escalation chain nodal-officer, principle nodal officer but nobody is caring it at all. It is almost 3 months but charges are not reversed.
                    Axis Bank customer support has been notified about the posted complaint.
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                      K
                      K. Arun Krishnan
                      from Pune, Maharashtra
                      Mar 26, 2018
                      Resolved
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                      Resolved

                      Address: 411015

                      I have received the following sms from axis bank:

                      Dear Customer, Mandates reference No: UTIB[protected]XXXXXXX issued to M[censored]tilities India Pvt Ltd with value 500000 and frequency Adhoc is received today for processing account number ending with XXXXXXXXXXX4555 . In case of any issues please get in touch with your branch.

                      I have not given any mandate. Please resolve the issue. Screenshot of the sms is attached herewith.
                      Mar 28, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Mar 28, 2018
                      Updated by K. Arun Krishnan
                      Thanks, this is been resolved.
                      How it get resolved I am also under same issue now.
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                        G
                        ggm1883
                        from Muzaffarnagar, Uttar Pradesh
                        Mar 25, 2018
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                        Address: Mathura, Uttar Pradesh, 281001
                        Website: No

                        Axis bank address: panna palace goverdhan road krishna nagar provide forcefully damage bundle of 20 or 10 rupees and i back that bundle or refuse to take that bundle than she mis behave with me by bank manage or their staff member and asked to be go head office not come again in my bank to withdraw / deposit amount and refuse to provide banking services to me. Ifsc code: utib0002801
                        Axis Bank customer support has been notified about the posted complaint.
                        538541 has been debited by Rs. 118 Info: AXISMF_MNDTVERFCHG_FEB-18
                        Without any my intimation Bank change register mobile Number...All OTP
                        goes that Number Which is i am doing online transaction...How can Bank change Mobile number?
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                          R
                          rajesh.1959
                          from Noida, Uttar Pradesh
                          Mar 25, 2018
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                          Address: 110096
                          Website: www.axisbank.com

                          I have received four to five times phone calls regarding axis one assist service. I have refused to talk but at last they have given me a call asking my mobile number etc. And without informing me about the the deduction of amount towards activation fee of the scheme. On 14th march, 2018 i received a message of rs.1899/- deduction from account. Screen shoot of the message attached. I immediately called customer care for refund of said amount but they are saying we will refund only rs.900/- this is very unfortunate that your people are fooling the customers without informing the fee etc. Yesterday also i asked for refund but they are telling nothing about the refund of my money.
                          I once again request you to refund my whole amount of rs.1899/- immediately otherwise i have no option but to close down my account in your bank and make a complaint to your higher ups and media about this type of bugling you people are doing for meeting your targets.

                          A line of confirmation is solicited from your side.
                          Axis Bank customer support has been notified about the posted complaint.
                          "Dear Customer

                          Greetings from OneAssist..!

                          We deeply regret for the inconvenience caused to you & appreciate your patience.

                          We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                          Should you require any further assistance, please reach us at[protected].

                          Regards,

                          Sagar

                          Team OneAssist"
                          rajesh.1959's [Complaint's author] reply, Mar 29, 2018
                          My Mobile Number is 9013488694 and customer ID is 877128672.
                          Kindly resolve my issue immediately.
                          I m rupinder singh My axis a/c no. [protected] is close 2016. My sbi new a/c no. [protected] is active. Because subcidy is pendig i update aadhar card in sbi bank but one and half year not link my sbi account my lpg account.pls check and help me.
                          Axis bank Credit card Payment done with all interest Charged by bank & requesting for Cibil Score to update from long time through calls & Mails But no response from Bank neither changed status.
                          Suffering to get facilities from because of this issue. kindly look in this matter.
                          Hello,

                          I have made imps transaction on 17th march 2018 for the amount rs.40001 from my axis account to sbi account. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.

                          Axis bank account no: [protected]
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                            A
                            from Kolkata, West Bengal
                            Mar 25, 2018
                            Resolved
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                            Resolved

                            Address: Kolkata, West Bengal, 700003

                            Hi,
                            . I am Akash Kumar Gupta. Loan A/C Number - PPR[protected] from Axis Bank I took a loan for 2 lac & the premium is due for 5, 000 approx which I have informed them that I will be paying it on Monday 26/03/2018..I was supposed to pay on Saturday 24/03/2018 but the bank was closed. The Axis Bank Call Centre (Collection Dept) in a day they are authorized to give a call 4-5 times in a day for recovering the amount from there customer as per floor supervisor KRUPAL SANGHI & when I have ask him he confirmed it correct. As they have created a massive mental pressure on me & fewer times they have disconnected the call when I ask for supervisor from different Rep. Just to add few of the agent don't know how to speak with the customer.Axis Bank has loose his quality this much that they are hiring road side guys to speak with the customer. I would request you to take strict action against this kind of mental harrasment..
                            Jun 19, 2018
                            Complaint marked as Resolved 
                            I have send a mail to there CEO & I have received a sufficient feedback from there team.
                            Axis Bank customer support has been notified about the posted complaint.
                            I want to change my old phone number yo my new number
                            I am unable to credit cheque because of credit frozen account no [protected]. Please activate the account so that necessary transactions can be made.

                            Dixit Thakur
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                              D
                              DKBHATT
                              from Ahmedabad, Gujarat
                              Mar 25, 2018
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                              Address: 380052

                              I have opened asap a/c no.[protected]. As per bank's instruction i had visited nearby gurukul branch with my original aadhaar card and other relevant details.
                              I was informed by authority of said branch that my above cited account is closed. They did not answer me for closure. I also asked by email the status of my account. But i have not received any reply.
                              Kindly let me know the status of my said account and reason for closing of account if so, sespite have aadhaar card and pan.
                              Axis Bank customer support has been notified about the posted complaint.
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                                H
                                Hina Mehdi
                                from Hyderabad, Telangana
                                Mar 24, 2018
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                                I have received a call from axis bank executive that they are providing my zone credit card with a lifetime free validity.. I have applied 15 days back. They said i will receive it in 10 business days.. But havent received yet... Can u pps provide me with the info like whata d matter with the delay delivery of my credit card... Please kindly send me my credit card asap.. Waiting here... Your executive had came my home and verified my documents etc... So i dont think their shud b a prob from my side.. Surely it must b u ppl's failure..
                                Axis Bank customer support has been notified about the posted complaint.
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                                  tejaswini k
                                  from Chennai, Tamil Nadu
                                  Mar 24, 2018
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                                  Address: Chennai, Tamil Nadu, 600113

                                  Hi

                                  Everymonth emi due date is 5 of the month, even maintaining suffivient balance by 5th or before date of every month, bank is charging bouncing charges..
                                  If i ask what is reason for putting bounce charges they replied as insuffiencient balance. Now i want to know the full details, how can i get it.
                                  Axis bank really disappoints me.

                                  Regards
                                  Tejaswini k
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    M
                                    monawar
                                    from Patna, Bihar
                                    Mar 24, 2018
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                                    I have received a call from axis bankyesterday. I just don't want the subscription and please cancel my subscription for my axis visa card ending with 2113. It has been noticed that the money already been charged @1899..

                                    My relationship no is 4020078. I just want to deactivate this service and refund the money.. Otherwise. I will also no more as axis bank customer.. Thanks..
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      V
                                      vishalkanathia
                                      from Samba, Jammu and Kashmir
                                      Mar 24, 2018
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                                      Address: Jammu, Jammu and Kashmir, 184141
                                      Website: axisbank

                                      Helo recently few days ago this month march 2018 i had open account with your bank with deposits of rs 10, 000 and after activation i gotta a text from ur bank on my register mobile that.. U have charges a fees of rs 590 for debit card issue... Can u explain me which bank charges this kind of money in advance for the whole financial year of 2017_2018 for issue of debit card... I m very disappointed with ur service... Pay back my money...
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        Vbscorpion03
                                        from Vidisha, Madhya Pradesh
                                        Mar 24, 2018
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                                        Address: New Delhi, Delhi, 110093

                                        On 23 march, my account debited by 118
                                        And narration was
                                        "hello! Your a/c no. *808 has been debited by rs. 118 on 23mar18. The a/c balance is rs. 36.10. Info: axismf_mndtverfchg_july-17""

                                        I want to know about this charge. And want refund of same amount...

                                        Without information how can they debit my account
                                        My registered no. Is [protected]
                                        Bank can track my account via my registered no. So i will not share my account no. For public
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Mar 24, 2018
                                        Updated by Vbscorpion03
                                        My name is vikas singh bhadoriya
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