Axis Bank Complaints & Reviews

Dear sir madam
I received mail from yr site on 8/12/2017. That grab rs 500, voucher from book my show, simply use bhim axis app for 3 mobile recharge or dth recharge.
I recharge date on[protected], all 3 recharge of, 1) rs 150/ transaction id[protected], 2) rs 120, transaction,[protected], 3) rs 210 transaction id.[protected], but not received voucher still now, also i given complaints many time, to cousmer are & email but not reply come from axis bank my account number [protected], account name mohammad. F kalvert.

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Consumercomplaints.in › axis bank › axis bank — deactivate "one assist plan" and refund deducted amount of rs. 1899/-
Axis bank — deactivate "one assist plan" and refund deducted amount of rs. 1899/-

2 reviews
Bbankura on oct 30, 2017
Submit a complaint
I have received sms from axis bank in which i have been informed that rs.1899/- was deducted from my account to provide "one assist plan" on 27/10/17 without my permission. I have already informed this matter after calling in the customer care no. [protected] and lodged complain on the same day, but unable to receive any complain number from their end.
You are, therefore, requested to note that i am not interested to accept this type of services and as such you are also requested to make necessary arrangement to deactivate "one assist plan" and get back my deducted amount of rs. 1899/- to my account at an earliest.

Date of incident:7/3/18
Name - dhinesh kumar
Mob-[protected]

With reference to the Complaint no.[protected] and Loan No. PCR[protected] I have been continuously been following and been harassed by bank on 2 accounts.
Last month my EMI due on 10th was not presented for payment to my HDFC account, when I called bank helpline on 12th the system was not updated and they had no clue. Later they called after 2 days asking for payment, saying bank returned the same. To which I have cross checked with HDFC and my account more than adequately funded and the ECS was not presented to them. While I remitted the amount through NEFT the next day, I asked for an email with written reason for return, which has not come till date. Also I have updated my email through the app and call centre, the same is also not updated. THe Executive was hesitant in giving a complaint number, which after 3 calls I recd from ANITA.
Also. the HDFC bank is not able to figure out as the only verbal communication I recd. was bank says it-EXCEEDS ARRANGEMENT. Please share a detailed with return instructions from HDFC. Secondly, I was told to send my bank statement showing I had balance, but I was not given an email id to write to? I was also told that someone will collect new NACH/ECS form tomorrow but over 10 days have passed but no one has contacted me.

The cheque bounce charges, though should not be levied as its bank mistake, were again paid and I received confirmation SMS that same was credited to my account on 26th Feb. Still till 6th March I keep getting calls for same.
It is causing undue harassment, and I don't have a resolution for the new EMI is due on 10th. So will it go through same process or will it be unattended

I manoj kumar singh on 06/03/2018 at 02:48pm went to corporation bank atm at junab ganj lucknow to withdraw 3000 rupees cash from the atm. I didnt got the cash but i got message that 3000 rupees have been deducted from your account. Kindly refund my 3000 rupees asap.
Account number ending with - 0705
Debit card number ending with - 3596
Mobile number ending with - 337

I have been receiving calls from 66237420 from on agent named latha

She has been very abusive and calling names. I request your good office to let me know the rule in collection procedures. Iam not in india currently and that i will handle it before the end of this year when i come to india is not being accepted.

She repeated asks me to acknowledge that iam a fraud.

This is mental torture.

My card was used by my former busienss partner mr. John francis and he is liable for the same.
John francis
Kway travel p ltd
69c razack garden main road
Arumbakkam
Chennai 106.

My bank a/c no [protected]
Mo no [protected]
Bhilwara branchi received a massage on today.. Your credit card application for axis bank my zone credit card with reference no 10486479 has been declined.. Bt my self regular customer o[censored]r bank my income and cibil score are sufficient for credit card eligibility bt bank declined my credit card application.. This is second time to me.. Last time declined reason said by banker to me is your cibil score is nil.. But now my cibil score 763

Dear sir/madam,

I am received my add on card three months back but till now it is not activated. I am continues sending message to particular format but it is not activated, when i use this card, message displayed "your card is declined"
Solve this problem
My add on credit card last 4 digits are: 2762
Name on add on credit card: srujana devi s
Primary card holder name: s ashok kumar...

I am a customer of axis bank. 3/3/2018 [incident date]

I work in an engineering college. I am from a middle class family and my entire family runs with my income alone. I am getting roughly 18k per month.
My own brother has just joined in an engineering college for his studies whom i have stopped him from the college since i was not able to pay the fee and his future is also a question mark. I don blame anyone for it but my fate.

I do have my educational loan from a bank and i ll have to pay around 6k there monthly. Other than this i ll have to pay my house rent electricity bill and for my fuel expenses and for few basic needs alone and not more than that.

I was using credit card for few purchases and in between got some medical expenses so i couldn't pay emi for last three of four months.
If at all at least i should make it for the next meals each day my monthly salary is the only source and i am completely relying on that. Only if it comes without any difficulties i could think on the other side on how to pay the credit card payment etc.

One month back i have been called by the collection agent belong to my area and i have been informed about the non payment and i have been asked to pay min 3k atleast to save my account. Which was too difficult for me and i borrowed for interest and paid 2k to him and that was paid towards my credit card.

I was not able to pick the calls for a while but for the past one month i was in contact with the collection agent and also tried to keep my account alive by paying minimum amount i can. But still...

I have asked the agent to get me connected to the higher officials whom could i can speak regarding this. And twice he told me that he will connect but i am yet to get connected. Also i have explained him briefly that i need atleast 2 months time for any settlement or i need a min emi of 2k more than that i cannot.

And yesterday i have received my income but my account is frozen that i couldn't move at least for my house rent so that i may not need to vacate. Only with my income i can pay the amount which i got for interest and paid for last month to the agent. But now i am in a tedious position
I contacted the agent and informed him about the frozen account and he replied that he can contact the branch by tomorrow and reply me. Even if in case of defreezing the account i ll have to pay a minimum amount of 7k which will fetch me only 10 k approx for my next 30 days including all the expenses. To be frank i am on the platform.

Right from the beginning i never wanted credit cards which i know the seriousness.
Your representative called me continuously torchured me and asked me to get card. And so i got and now i am helpless.

18k salary monthly on what criteria you people are providing credit cards of maximum limit 50k?
On the idea that you will screw the middle class people by freezing the account for 90 days and collect your money that is ok but what will happen for the middle class victim and how will he atleast have food for 90 days even if he was not able to manage any other expenses atleast?

And i wish to tell my students and people over social networking sites so that people can know how axis bank screws the middle class customers till death. And what are the things happening actually and i will suggest them the seriousness of credit cards.

At last i am writing with a hope that at least one in this entire planet will have solution for this issue. If i could not pay my house rent by tomorrow morning then i am finished. I do have self respect. If someone shouts at in front of my home then i will have to end my game and no other option.

I am a college professor and i teach my students about ethics and i do have my ethics. I was desperate to pay it back without a single rupee pending. But now this incident made me blank i was humiliated to an extreme extent.

I was happened to speak to the official who is heading the credit card section.

Such a careless words she uttered.

She is asking me to pay 18k to release the account which has 19 k
Her words really hurted me. I was begging to release that 19k to pay all the needs i have here that includes the 2k i borrowed for paying last month.
Then how will i make it for my rent food and other expenses?

I also have the phone call conversation recorded.

I was polite enough to explain my situation and asked her for a solution but she was really very careless and just speaks like she was speaking to a _. Are the customers of axis bank are _?

She was not even ready to speak.

Since my salary account was on their handle... I ll have to beg... Yes... I ll have to do whatever they say now... Whatever...

Axis bank really never care about their customer safety.
They really doesn't care about customer self respect.
I was begging to the official for a grace period atmost 2 month. I can make a settlement. She humiliated me... Asked me the question... How will u make it to the settlement i[censored] were not be able to manage to arrange 18 k then how will u pay the full amount. I don have answer for 3 seconds. She cut the call without a proper intimation atleast... Is this the way axis bank is educating their officials to behave with the customers? Is this the way a civilized people behave?

I don have any other option. No one to help me.

In fact i mailed my grievances to axis bank and i never got a reply mail from them too. I am helpless.

Dear axis bank... Yes you can check mate your customers easily. But is that your vision and mission?

Excellent support from the bank.
If this is how they treat an educated professor then how will they treat an illiterate?

Long live axis bank... Earn more profit...
All the best.

I am a customer of axis bank. 3/3/2018 [incident date]

I work in an engineering college. I am from a middle class family and my entire family runs with my income alone. I am getting roughly 18k per month.
My own brother has just joined in an engineering college for his studies whom i have stopped him from the college since i was not able to pay the fee and his future is also a question mark. I don blame anyone for it but my fate.

I do have my educational loan from a bank and i ll have to pay around 6k there monthly. Other than this i ll have to pay my house rent electricity bill and for my fuel expenses and for few basic needs alone and not more than that.

I was using credit card for few purchases and in between got some medical expenses so i couldn't pay emi for last three of four months.
If at all at least i should make it for the next meals each day my monthly salary is the only source and i am completely relying on that. Only if it comes without any difficulties i could think on the other side on how to pay the credit card payment etc.

One month back i have been called by the collection agent belong to my area and i have been informed about the non payment and i have been asked to pay min 3k atleast to save my account. Which was too difficult for me and i borrowed for interest and paid 2k to him and that was paid towards my credit card.

I was not able to pick the calls for a while but for the past one month i was in contact with the collection agent and also tried to keep my account alive by paying minimum amount i can. But still...

I have asked the agent to get me connected to the higher officials whom could i can speak regarding this. And twice he told me that he will connect but i am yet to get connected. Also i have explained him briefly that i need atleast 2 months time for any settlement or i need a min emi of 2k more than that i cannot.

And yesterday i have received my income but my account is frozen that i couldn't move at least for my house rent so that i may not need to vacate. Only with my income i can pay the amount which i got for interest and paid for last month to the agent. But now i am in a tedious position
I contacted the agent and informed him about the frozen account and he replied that he can contact the branch by tomorrow and reply me. Even if in case of defreezing the account i ll have to pay a minimum amount of 7k which will fetch me only 10 k approx for my next 30 days including all the expenses. To be frank i am on the platform.

Right from the beginning i never wanted credit cards which i know the seriousness.
Your representative called me continuously torchured me and asked me to get card. And so i got and now i am helpless.

18k salary monthly on what criteria you people are providing credit cards of maximum limit 50k?
On the idea that you will screw the middle class people by freezing the account for 90 days and collect your money that is ok but what will happen for the middle class victim and how will he atleast have food for 90 days even if he was not able to manage any other expenses atleast?

And i wish to tell my students and people over social networking sites so that people can know how axis bank screws the middle class customers till death. And what are the things happening actually and i will suggest them the seriousness of credit cards.


At last i am writing with a hope that at least one in this entire planet will have solution for this issue. If i could not pay my house rent by tomorrow morning then i am finished. I do have self respect. If someone shouts at in front of my home then i will have to end my game and no other option.

I am a college professor and i teach my students about ethics and i do have my ethics. I was desperate to pay it back without a single rupee pending. But now this incident made me blank i was humiliated to an extreme extent.

I was happened to speak to the official who is heading the credit card section.

Such a careless words she uttered.

She is asking me to pay 18k to release the account which has 19 k
Her words really hurted me. I was begging to release that 19k to pay all the needs i have here that includes the 2k i borrowed for paying last month.
Then how will i make it for my rent food and other expenses?

I also have the phone call conversation recorded.

I was polite enough to explain my situation and asked her for a solution but she was really very careless and just speaks like she was speaking to a street dog. Are the customers of axis bank are street dogs?

She was not even ready to speak.

Since my salary account was on their handle... I ll have to beg... Yes... I ll have to do whatever they say now... Whatever...

Axis bank really never care about their customer safety.
They really doesn't care about customer self respect.
I was begging to the official for a grace period atmost 2 month. I can make a settlement. She humiliated me... Asked me the question... How will u make it to the settlement i[censored] were not be able to manage to arrange 18 k then how will u pay the full amount. I don have answer for 3 seconds. She cut the call without a proper intimation atleast... Is this the way axis bank is educating their officials to behave with the customers? Is this the way a civilized people behave?

I don have any other option. No one to help me.

In fact i mailed my grievances to axis bank and i never got a reply mail from them too. I am helpless.

Dear axis bank... Yes you can check mate your customers easily. But is that your vision and mission?

Excellent support from the bank.
If this is how they treat an educated professor then how will they treat an illiterate?

Long live axis bank... Bury more people... Earn more profit...
All the best.

I transferred 3400 from my account ([protected]) ref id :[protected] to some one however transaction status shows suspect.

Don't you thing that you are going trouble to customers???

Also i tried to use your chat facility however it also does not work, endup with the error :
E22chat service is not available at this time. Please try it later. Object has not been initialized.

My humble request, please avoid giving trouble to customers as no one have time to follow up...

Thanks
Priya

Dear sir /madam
I want to state that i have made
The payment of bses rajdhani electricity bill ca no[protected] on date 5.03.2018 of rs 1120 /- through debit card no [protected] at bses rajdhani. But payment is not confirmed by bses rajdhani till date. I am very surprised that no response from your side. Please resolve this issue asap.

Thnx nd regards
Farid uzzama

Dear sir, on dt. 01/03/2018 i have deposited ₹49000, in baddi branch after consultation with security, but machine got problem and amount not show in my account. I have given writing application to branch manager at same time, as per branch problem will solve within three days, but till now i am waiting for.

Due to this i have loss approx 5000, loss
Who is responsible.

Hi,

I want to have my name, account number, ifsc code to be there on my bank transaction/ e statement. I have called customer care twice thrice but still not getting anything to get this. They asked me that they are having standard format which can't be changed. Also, I requested my new cheque book to have my name along with these two things top be printed on the cheque book but they completely denied asking me to visit my branch which is impossible for me. Please provide me the statement with all these mentioned things as this is quiet urgent.

Regards,
Mansi

Dear service provider,
In the year 2013-14, i was a customer of axis bank credit card. I do not remember name of the card but providing you details in attachment.
I had bought something using the card and made all payments to the bank with some delay or on time.
After that one day i had lost my card somewhere and i immediately spoke to axis bank credit card customer executive about blocking my card and closing the account. The man took my complaint and did the needful.
After few months again i spoke to them when i got to know abt my cibil score is not good but bank people told me that there is nothing pending from your side, all accounts are clear.

No debit transaction has been made by me on 03/03/2018 from my savings account, but message shows that some debit transaction has been made from my account on 3rd march, 2018 without my consent, no otp also received by my registered mobile no. [protected]. How it was possible? Please let me know what action has taken from your end earlier complain mailed yesterday but no reply received. After receiving message of fraud transaction several attempt made to contact with phone banking officer and to send message but failed on 03/03/18 evening. Presently i tried to change my atm pin but found that card is not functioning. Please let me know the fact.

Dear team,

I need ur urgent attention on the bellow mentioned issue -

I have taken a personal lone of rs 5 lacks on 5th feb 2014 from axis bank. The emi amount is rs - 11892 and ecs date is 5th of every month.
There were some late and very few miss payments but as per my record there is no dues in past but now emi is getting deducted regularly on time. Bank executives called me many time and informed about some dues and several time i have told them to give me an detailed statement but i never got it.

On 3rd march 2018 an amount of rs 46760 was deducted by axis bank against some dues with any prior information and authorization.

Requesting your urgent attention and action on this.

Regards
Birendra nath sinha
Hand phone : +[protected]

Hi,

I took pl from axis bank now paying emi on time last month. They did not charge my account. I called customer care center that why emi not charged yet it was 10th feb'18 evening 6 o'clock. He told me sir its second saturday may be due to this payment was not deducted yet he disconnected the call. But i did not trusted him what i did was i did emi payment manually to avoid future issues. Next day on words i started getting message for late payment charge. I sent a copy of emi payment to axis bank customer care email address. I did not get any response. I called once again customer care center he promised me that payment was on so there would not be any extra charges. Now on 3rd of march 2018. They deducted 590 inr from my account stating that i late payment charge called service center it was very very poor service. That gentleman only one answer its late payment charge for emi when i ask check on which date payment was done. Then he put me on hold later he transferred my call to loan department lady was talking for new loan she was not interested to listen my issue finally she transferred my call to someone else in this total process i wasted more than 15 inr but still issue was not resolved. Now they are not picking my call and i did not see any hope to get my money back i am worried for my future emi if they will do the same how i gone survive.

Please help to get out of this issue

Regards,
Lok raj
[protected]

Problem stated almost 2 months ago and still pending - message and otps not getting for all transactions making me financially handicapped

Axis bank does not have proper responsible grivence redressal mechanism..
Contacted twice to nodal officer and not resolved till time

AXIS BANK STILL WANT ME TO CONTINUE WITHOUT GETTING OTPS AND MESSAGES OVER MOBILE...
...

Regds,
Hanspal Yadav

One month ago - as per complaint stated to complaint nodal officer and customer care @axis bank -

Hi team,

I have been at serious risk for transactional fraud as i am not getting otp and bank message on my registered mobile number.

Raised this issues several times, seems no one interested in resolving this.

Due to this, i an not able to do transact.

Kindly do needful and treat this urgent.

Hanspal yadav

Very frequently i'm receiving repeated calls from axis bank regarding credit card issue. They call me atleast once in a day and ask we are issuing you a credit card based on your transaction. All the times i have responded no i don't need one please don't call me
Again, but those stupid people disturb me all the time by calling for credit cards. I feel like its their objective to irritate customers who are not interested. Repeated
Calls for personal loans also.