Axis Bank Complaints & Reviews

I am a customer of axis bank. 3/3/2018 [incident date]

I work in an engineering college. I am from a middle class family and my entire family runs with my income alone. I am getting roughly 18k per month.
My own brother has just joined in an engineering college for his studies whom i have stopped him from the college since i was not able to pay the fee and his future is also a question mark. I don blame anyone for it but my fate.

I do have my educational loan from a bank and i ll have to pay around 6k there monthly. Other than this i ll have to pay my house rent electricity bill and for my fuel expenses and for few basic needs alone and not more than that.

I was using credit card for few purchases and in between got some medical expenses so i couldn't pay emi for last three of four months.
If at all at least i should make it for the next meals each day my monthly salary is the only source and i am completely relying on that. Only if it comes without any difficulties i could think on the other side on how to pay the credit card payment etc.

One month back i have been called by the collection agent belong to my area and i have been informed about the non payment and i have been asked to pay min 3k atleast to save my account. Which was too difficult for me and i borrowed for interest and paid 2k to him and that was paid towards my credit card.

I was not able to pick the calls for a while but for the past one month i was in contact with the collection agent and also tried to keep my account alive by paying minimum amount i can. But still...

I have asked the agent to get me connected to the higher officials whom could i can speak regarding this. And twice he told me that he will connect but i am yet to get connected. Also i have explained him briefly that i need atleast 2 months time for any settlement or i need a min emi of 2k more than that i cannot.

And yesterday i have received my income but my account is frozen that i couldn't move at least for my house rent so that i may not need to vacate. Only with my income i can pay the amount which i got for interest and paid for last month to the agent. But now i am in a tedious position
I contacted the agent and informed him about the frozen account and he replied that he can contact the branch by tomorrow and reply me. Even if in case of defreezing the account i ll have to pay a minimum amount of 7k which will fetch me only 10 k approx for my next 30 days including all the expenses. To be frank i am on the platform.

Right from the beginning i never wanted credit cards which i know the seriousness.
Your representative called me continuously torchured me and asked me to get card. And so i got and now i am helpless.

18k salary monthly on what criteria you people are providing credit cards of maximum limit 50k?
On the idea that you will screw the middle class people by freezing the account for 90 days and collect your money that is ok but what will happen for the middle class victim and how will he atleast have food for 90 days even if he was not able to manage any other expenses atleast?

And i wish to tell my students and people over social networking sites so that people can know how axis bank screws the middle class customers till death. And what are the things happening actually and i will suggest them the seriousness of credit cards.

At last i am writing with a hope that at least one in this entire planet will have solution for this issue. If i could not pay my house rent by tomorrow morning then i am finished. I do have self respect. If someone shouts at in front of my home then i will have to end my game and no other option.

I am a college professor and i teach my students about ethics and i do have my ethics. I was desperate to pay it back without a single rupee pending. But now this incident made me blank i was humiliated to an extreme extent.

I was happened to speak to the official who is heading the credit card section.

Such a careless words she uttered.

She is asking me to pay 18k to release the account which has 19 k
Her words really hurted me. I was begging to release that 19k to pay all the needs i have here that includes the 2k i borrowed for paying last month.
Then how will i make it for my rent food and other expenses?

I also have the phone call conversation recorded.

I was polite enough to explain my situation and asked her for a solution but she was really very careless and just speaks like she was speaking to a _. Are the customers of axis bank are _?

She was not even ready to speak.

Since my salary account was on their handle... I ll have to beg... Yes... I ll have to do whatever they say now... Whatever...

Axis bank really never care about their customer safety.
They really doesn't care about customer self respect.
I was begging to the official for a grace period atmost 2 month. I can make a settlement. She humiliated me... Asked me the question... How will u make it to the settlement i[censored] were not be able to manage to arrange 18 k then how will u pay the full amount. I don have answer for 3 seconds. She cut the call without a proper intimation atleast... Is this the way axis bank is educating their officials to behave with the customers? Is this the way a civilized people behave?

I don have any other option. No one to help me.

In fact i mailed my grievances to axis bank and i never got a reply mail from them too. I am helpless.

Dear axis bank... Yes you can check mate your customers easily. But is that your vision and mission?

Excellent support from the bank.
If this is how they treat an educated professor then how will they treat an illiterate?

Long live axis bank... Earn more profit...
All the best.

I am a customer of axis bank. 3/3/2018 [incident date]

I work in an engineering college. I am from a middle class family and my entire family runs with my income alone. I am getting roughly 18k per month.
My own brother has just joined in an engineering college for his studies whom i have stopped him from the college since i was not able to pay the fee and his future is also a question mark. I don blame anyone for it but my fate.

I do have my educational loan from a bank and i ll have to pay around 6k there monthly. Other than this i ll have to pay my house rent electricity bill and for my fuel expenses and for few basic needs alone and not more than that.

I was using credit card for few purchases and in between got some medical expenses so i couldn't pay emi for last three of four months.
If at all at least i should make it for the next meals each day my monthly salary is the only source and i am completely relying on that. Only if it comes without any difficulties i could think on the other side on how to pay the credit card payment etc.

One month back i have been called by the collection agent belong to my area and i have been informed about the non payment and i have been asked to pay min 3k atleast to save my account. Which was too difficult for me and i borrowed for interest and paid 2k to him and that was paid towards my credit card.

I was not able to pick the calls for a while but for the past one month i was in contact with the collection agent and also tried to keep my account alive by paying minimum amount i can. But still...

I have asked the agent to get me connected to the higher officials whom could i can speak regarding this. And twice he told me that he will connect but i am yet to get connected. Also i have explained him briefly that i need atleast 2 months time for any settlement or i need a min emi of 2k more than that i cannot.

And yesterday i have received my income but my account is frozen that i couldn't move at least for my house rent so that i may not need to vacate. Only with my income i can pay the amount which i got for interest and paid for last month to the agent. But now i am in a tedious position
I contacted the agent and informed him about the frozen account and he replied that he can contact the branch by tomorrow and reply me. Even if in case of defreezing the account i ll have to pay a minimum amount of 7k which will fetch me only 10 k approx for my next 30 days including all the expenses. To be frank i am on the platform.

Right from the beginning i never wanted credit cards which i know the seriousness.
Your representative called me continuously torchured me and asked me to get card. And so i got and now i am helpless.

18k salary monthly on what criteria you people are providing credit cards of maximum limit 50k?
On the idea that you will screw the middle class people by freezing the account for 90 days and collect your money that is ok but what will happen for the middle class victim and how will he atleast have food for 90 days even if he was not able to manage any other expenses atleast?

And i wish to tell my students and people over social networking sites so that people can know how axis bank screws the middle class customers till death. And what are the things happening actually and i will suggest them the seriousness of credit cards.


At last i am writing with a hope that at least one in this entire planet will have solution for this issue. If i could not pay my house rent by tomorrow morning then i am finished. I do have self respect. If someone shouts at in front of my home then i will have to end my game and no other option.

I am a college professor and i teach my students about ethics and i do have my ethics. I was desperate to pay it back without a single rupee pending. But now this incident made me blank i was humiliated to an extreme extent.

I was happened to speak to the official who is heading the credit card section.

Such a careless words she uttered.

She is asking me to pay 18k to release the account which has 19 k
Her words really hurted me. I was begging to release that 19k to pay all the needs i have here that includes the 2k i borrowed for paying last month.
Then how will i make it for my rent food and other expenses?

I also have the phone call conversation recorded.

I was polite enough to explain my situation and asked her for a solution but she was really very careless and just speaks like she was speaking to a street dog. Are the customers of axis bank are street dogs?

She was not even ready to speak.

Since my salary account was on their handle... I ll have to beg... Yes... I ll have to do whatever they say now... Whatever...

Axis bank really never care about their customer safety.
They really doesn't care about customer self respect.
I was begging to the official for a grace period atmost 2 month. I can make a settlement. She humiliated me... Asked me the question... How will u make it to the settlement i[censored] were not be able to manage to arrange 18 k then how will u pay the full amount. I don have answer for 3 seconds. She cut the call without a proper intimation atleast... Is this the way axis bank is educating their officials to behave with the customers? Is this the way a civilized people behave?

I don have any other option. No one to help me.

In fact i mailed my grievances to axis bank and i never got a reply mail from them too. I am helpless.

Dear axis bank... Yes you can check mate your customers easily. But is that your vision and mission?

Excellent support from the bank.
If this is how they treat an educated professor then how will they treat an illiterate?

Long live axis bank... Bury more people... Earn more profit...
All the best.

I transferred 3400 from my account ([protected]) ref id :[protected] to some one however transaction status shows suspect.

Don't you thing that you are going trouble to customers???

Also i tried to use your chat facility however it also does not work, endup with the error :
E22chat service is not available at this time. Please try it later. Object has not been initialized.

My humble request, please avoid giving trouble to customers as no one have time to follow up...

Thanks
Priya

Dear sir /madam
I want to state that i have made
The payment of bses rajdhani electricity bill ca no[protected] on date 5.03.2018 of rs 1120 /- through debit card no [protected] at bses rajdhani. But payment is not confirmed by bses rajdhani till date. I am very surprised that no response from your side. Please resolve this issue asap.

Thnx nd regards
Farid uzzama

Dear sir, on dt. 01/03/2018 i have deposited ₹49000, in baddi branch after consultation with security, but machine got problem and amount not show in my account. I have given writing application to branch manager at same time, as per branch problem will solve within three days, but till now i am waiting for.

Due to this i have loss approx 5000, loss
Who is responsible.

Hi,

I want to have my name, account number, ifsc code to be there on my bank transaction/ e statement. I have called customer care twice thrice but still not getting anything to get this. They asked me that they are having standard format which can't be changed. Also, I requested my new cheque book to have my name along with these two things top be printed on the cheque book but they completely denied asking me to visit my branch which is impossible for me. Please provide me the statement with all these mentioned things as this is quiet urgent.

Regards,
Mansi

Dear service provider,
In the year 2013-14, i was a customer of axis bank credit card. I do not remember name of the card but providing you details in attachment.
I had bought something using the card and made all payments to the bank with some delay or on time.
After that one day i had lost my card somewhere and i immediately spoke to axis bank credit card customer executive about blocking my card and closing the account. The man took my complaint and did the needful.
After few months again i spoke to them when i got to know abt my cibil score is not good but bank people told me that there is nothing pending from your side, all accounts are clear.

No debit transaction has been made by me on 03/03/2018 from my savings account, but message shows that some debit transaction has been made from my account on 3rd march, 2018 without my consent, no otp also received by my registered mobile no. [protected]. How it was possible? Please let me know what action has taken from your end earlier complain mailed yesterday but no reply received. After receiving message of fraud transaction several attempt made to contact with phone banking officer and to send message but failed on 03/03/18 evening. Presently i tried to change my atm pin but found that card is not functioning. Please let me know the fact.

Dear team,

I need ur urgent attention on the bellow mentioned issue -

I have taken a personal lone of rs 5 lacks on 5th feb 2014 from axis bank. The emi amount is rs - 11892 and ecs date is 5th of every month.
There were some late and very few miss payments but as per my record there is no dues in past but now emi is getting deducted regularly on time. Bank executives called me many time and informed about some dues and several time i have told them to give me an detailed statement but i never got it.

On 3rd march 2018 an amount of rs 46760 was deducted by axis bank against some dues with any prior information and authorization.

Requesting your urgent attention and action on this.

Regards
Birendra nath sinha
Hand phone : +[protected]

Hi,

I took pl from axis bank now paying emi on time last month. They did not charge my account. I called customer care center that why emi not charged yet it was 10th feb'18 evening 6 o'clock. He told me sir its second saturday may be due to this payment was not deducted yet he disconnected the call. But i did not trusted him what i did was i did emi payment manually to avoid future issues. Next day on words i started getting message for late payment charge. I sent a copy of emi payment to axis bank customer care email address. I did not get any response. I called once again customer care center he promised me that payment was on so there would not be any extra charges. Now on 3rd of march 2018. They deducted 590 inr from my account stating that i late payment charge called service center it was very very poor service. That gentleman only one answer its late payment charge for emi when i ask check on which date payment was done. Then he put me on hold later he transferred my call to loan department lady was talking for new loan she was not interested to listen my issue finally she transferred my call to someone else in this total process i wasted more than 15 inr but still issue was not resolved. Now they are not picking my call and i did not see any hope to get my money back i am worried for my future emi if they will do the same how i gone survive.

Please help to get out of this issue

Regards,
Lok raj
[protected]

Problem stated almost 2 months ago and still pending - message and otps not getting for all transactions making me financially handicapped

Axis bank does not have proper responsible grivence redressal mechanism..
Contacted twice to nodal officer and not resolved till time

AXIS BANK STILL WANT ME TO CONTINUE WITHOUT GETTING OTPS AND MESSAGES OVER MOBILE...
...

Regds,
Hanspal Yadav

One month ago - as per complaint stated to complaint nodal officer and customer care @axis bank -

Hi team,

I have been at serious risk for transactional fraud as i am not getting otp and bank message on my registered mobile number.

Raised this issues several times, seems no one interested in resolving this.

Due to this, i an not able to do transact.

Kindly do needful and treat this urgent.

Hanspal yadav

Very frequently i'm receiving repeated calls from axis bank regarding credit card issue. They call me atleast once in a day and ask we are issuing you a credit card based on your transaction. All the times i have responded no i don't need one please don't call me
Again, but those stupid people disturb me all the time by calling for credit cards. I feel like its their objective to irritate customers who are not interested. Repeated
Calls for personal loans also.

I took travel card from axis bank nilambur branch kerala. For the travel card i paid 300 inr and for loading euro i paid 150 inr. I loaded 500 euro from my branch nilambur. The officer told me that this card will not take any charge for conversion only atm charge will be deduct. That's why i took card from here. After i reached poland i took 400 euro from bankomat atm from warsaw centralina. After i check my balance amount in my mobile application. The application showing that the withdrawal amount is 444.68 euro and they charged boarder conversion charge 18.37 euro and atm charge 1.77 euro. I attached a photo of transaction. And i contacted with the bank but they saying that the problem is not their. Please kindly take a action.

Hi my salary account was opened on 29th jan 2018 with a/c no. [protected] but it is still not activated. My last 2 months salary is credited in it but cannot withdraw the money from atm or cant transfer it through online. The sales person who has come to open the account is not responding calls or msg's. I have visited the local branch to check about it but there they said salary account activation is not in our hand so please contact the respective sales person. Can anyone help me about the same.

On 28th feb 2018, i ordered some stuff from one site and payment was to be done but the message never pop up, though the payment was debited from my account but not reached the specific site. Then i decided to cancel the order but payment was deducted after that cancellation and not refunded yet. The payment was being done through paytm. I had a word with the site executives but payment was not successful on their end and never reached them. Please look into this matter and resolve the issue.

Date: 02/03/2018

Dear madam/sir,

Greeting for the day!!

This complaint is regard to unauthorized cheque transfered. Rs. 97000/- ninety-seven thousand which was transferred from axis bank panjim branch goa through cheque number 024212 from my current account no [protected] named 7sea facility management multisolution services having current account in axis bank agasaim branch from september 2014. This unauthorized money transferred happened on 05/01/2018 at 14:31 hrs. To an unknown account no [protected] shrikant kumar having his account in muzaparpur bramhapura bihar axis bank (As per inquiry) i don’t know this person and i have not issued any check on this name, this transaction is unauthorized this cheque was misplaced which i don’t know before this transaction happened. The same time i had informed to axis bank branch in agasaim, and bank staff mr. Krishna and ms. Parneeta rege branch head helped me to fridge my amount which was transferred.
I met with mr. Anil naik branch manager and ms. Shameen fernandes operation head in panjim goa axis bank branch which transection happened thought this branch said they are helpless in this case and they need court order to release my money.
I requested bank for that cheque photo copy of cheque no 024212, i checked and found that singed cheque was old and spelling was wrong i brought this mistake to the notice of mr. Anil naik branch manager and asked him that spelling mistake cheque how they accepted and why they didn’t call or sms me to inform about this big transection as per bank procedure but he said this type of mistake is not big and he is not accepting this mistake and advise me to do the police complaint and try to get court order to release the money.
The same way i investigated with the bank and i got the contact number ([protected]) of mr. Abhishek kumar operation head of axis bank muzaparpur bramhapura bihar branch which money transferred in this branch, i explained him about all this incident and he helped me and spoken to that account holder shrikant kumar but he said that shrikant kumar is not good person and his record is not good he is not ready to come to the bank.
Mail has been sent to ms. Parneeta rege branch head agasaim goa about this unauthorized cheque transfer incident scenario.
Application has been given to the panjim axis bank branch (Inward no 1725) and also police complaint has been made in the panjim police station (Inward no 328/18).

Requesting you to investigate on this, past two months i am suffering and not getting my money back which laying in unauthorized account. I am a regular customer of axis bank please consider this mail as a humble request from me and refund the amount in my axis bank account.

Kindly do the needful..
Regards,

Mrs. Shilpa shirodkar

Kindly find the attached documents for your kind reference.

Dear sir
I am dr jayant jadhav from virar. I am 62 years old now, i was holding two separate savings accounts in virar west branch ([protected]/[protected]) on my and my wife name late mrs chetana jadhav my wife expired on 11 february 2018 following prolonged illness we had also two demat accounts linked with our s/b accounts 1) jayant/chetana 12651823 & 2) chetana/jayant 12651815 i approached bank after death of my wife during third week of february to cancel the name from account and to close both demat accounts and to open new demat account solely on my name so that i can combine all the shares from above mentioned two accounts to the new
After submitting all the necessary documentation there was very big delay from the bank where i had to make repeated visits as i used to get all incorrect answers on the phone on visits also i used to find out answers stating that mistakes were done by staff who are absent on that day it took almost eight months to get the new demat account after opening of the account i was expecting a welcome kit as routine but i didn't get one when i went to the bank regarding this as i needed delivery book i was told that i didn't ask for the same now i again i had to feel up new set of documents give fresh kyc and got the answer that i will get in seven working days
I really don't understand the equation of "so many working days" from your banking staff it can't explain the period of eight to nine months for a simple job like this together it done i found your staff lethargic irresponsible and has a habit of pushing the blame on others i found your branch manager also sailing in the same boat as i wanted to bring this to her if such things happen with a person like me who is educated and senior citizen what must be happening to other lay persons
I sincerely request you take this matter seriously do detail enquiry and give me the feedback as soon as possible
Dr jayant jadhav
Omkar orthopaedic hospital
B 102/103 prathmesh vihar c. H. S.
Virar west
[protected]

I had cancelled train tickets on 9th Feb, 2018 and the refund has still not appered in the Axis bank account.
I was supposed to get a total of Rs. 1420 as refund upon cancellation of 4 tickets. Refund history on irctc portal shows refunded on 12th Feb, 2018 into PAYTMSDK.
I have enclosed a screenshot of the ticket details and refund history. Please look into the matter and help in securing the refund.

I was adding money in my patym account [protected]

So i was completing my payment using my phonepay upi id [protected]@ybl bhim upi id

While adding money, transaction of 1000 rs gone missing, didn't added in my paytm wallet.

But transaction of 1000 rs is successfully completed from my phonepay upi id
[protected]@ybl

1000 rs is credited in
To paytm account upi id :- (Paytm. [protected]@axisbank)

For proof i am attaching all the screen shot of transaction history
Sir please help me to solve this issue
I have no information where my this 1000 rs have gone
My contact number is [protected] [protected]