Axis Bank Complaints & Reviews

Hi, few weeks back. Your sales department called me and offer me my zone credit card. That day she told me the limit of cc is 1.5 lac. After that your representative came my office and collect my necessary documents. Last week i received cc massage. When i logged my axis bank application. I saw there my cc limit show me it's only 40k. How it's possible. Help me out for the situation.
Thanks

Dear sir/medam
Maine mere sbi account se bhim axis pay app k dvara 30.12.17, morning me airtel d2h m 1000 rupees ka recharge dala tha tabi transaction failed bol gaya or rupey kat gaye n hi d2h m recharge aaya please aap se request h meri problem ko solve kre
Tran id[protected]
Ref id-[protected]
Tran. Mode-upi id
I hope you feel my problem
Thanks

I have requested to reactivate my dorment ac [protected] on 11th jan and it is today no action has been taken on that so far. Two days ago i enquired on other branch and they said that i have request for the deactivation and not for the activation. I visited the branch three time consecutive and they have no answer but just wanted me to wait.
For your info i have given my docs at sg highway branch ahmedabad gujarat.
One. More issue with the contact number of same branch never been answered and i have travel 22 kms from my place to just enquire if the ac has any updates. Also from the same number i had recieved call few days ago [protected]

Kindly call
[protected]

Hello sir,
Rs: 43.11 amount has been debited from my a/c without my permission.
In the info it says info: tip/scg. Visa. Pos. Dt160118/
I called axis customer care they said it's for the purchase i made on 16 jan 2018. I purchased something online on 16 jan 2018 and suddenly i have been charged for a tip on 24 jan 2018. Why charging extra now for a purchase?

Without my permission some amount getting debited from my account, it is mentioned in the statement like tip/scg. Visa. Pos. Dt 240116. If i ask customer care they say if i use my debit card in hotel or some shopping it will be charged. Axis bank debited amount for use of debit card for purchasing at shop.
Please kindly clarify in which way the govt collect the tax from lower and middle class people.

My home loan top up application ID.7565575, mr.tyagi, relations manager, axis bank, ranigunj branch, secunderabad is harrasing me very much for sanctioning me home loan top up, for the past 4 weeks he keeps on postponing my home loan top up sanction by saying he is looking into it ( i have all the call recordings),

Everyday i am calling him, he keeps on telling me that he is working on it and i have to give him time, on friday when i again called him he said he is sending my file to Mumbai for Sanction and by tuesday it will sanction, today is tuesday and when i called him again he is asking for time and he will let me know by evening, and now he is not lifting my phone and he switched off his mobile.

I hope he is expecting bribe to sanction my loan, thats why its been 4 weeks he is postponing my top up sanction

pl help me

I have made a neft transfer on 25/10/2017 to hdfc an amount of rs.1000/- which was debited from my account [protected]
Even though I have sent a mail to customer.[protected]@axisbank.com almost 5 times no one responded yet.
The transaction UTR is AXMB[protected].
Receipt No is NAW0FFCK8993.
When I contacted the bank they said contact customer care, when I made a call to customer care they said check with the beneficiary bank. Even though checking in the beneficiary account till now no amount has been reflected in the bank account

I did a transaction on bajaj allianz website to buy an insurance policy.
I paid through UPI by scanning the QR code. after the transaction there was no update on the website that the payment is successful.
Now My account has been debited but I have not received any refund or the update from the bank or the bajaj allianz.
I have contacted my bank they said the transaciton was successful.
I have also contacted the website payment gateway which is billdesk and they are just saying that they have not received any updated from the their bank.

There customer care is very poor since 1 month has past and they cannot track the transaction.

My bank which is axis bank is saying that the transaction is successful but the money has not received to the beneficiary account.

Transaction amount 1745.
Transaction date 20/12/2017
The UPI number[protected]

Hi,

credit card fraud happen with me.Here giving you detail
-first fraud was july-17 and amount rs 15999
-second fraud was oct-17 and amount rs 15999

fraud party detail-
temp credit they mobile wallety pvtyl

my credit card detail-
credit card no-[protected]
account number-[protected]
account holder name-minesh chouhan

many times i visited axis bank near banking circle, gandhidham bhanch kutch 370201, and also submited certain document
-fir copy
-axis bank credit card statement

still bank is not providing any solution for this fraud.
Kindly help to resolve this.

Thanks and regards

minesh chouhan
[protected]
[protected]

On 04:16 p.m. 22/01/2018 I made a payment of ₹305 on IRCTC through [protected]@ybl (phonpe UPI) via razorpay and the amount successfully goes to razorpay but IRCTC shows my transaction is failed and not provide ticket.
IRCTC username (ushakatre)
UTR(Unique transaction reference[protected]
Transaction id ICIb871bf43ba5e449b99645d0dd5817d08
Phonpe Transaction id P1801221617325451257368
IRCTC transaction id [protected]
Axis bank a/c no.[protected](Kishori katre)
Please initiate the refund.
Contact no [protected]
Please suggest me what to do.

On 11.08.2017 suddenly i received an sms from axis stating that myr 4 & myr 399.99 (2 times) was spent on my card & within no time i get a call from your customer support ([protected]) by the name chinaya asking for whether have i done the above transactions, i had immediately informed him that i have not done any transaction as such & refused to accept the same & he in return informed me that the card had been used with the above amount & then he had requested for an immediate blocking of the card for which i had immediately given a consent to block the card for which i received an sms stating that the card has been blocked, during further discussions with mr. Chinaya your customer support executive had informed me to go to the nearest axis bank branch & fill up a customer dispute form & if i hold passport all the pages of the passport to be given & after which the amount shall be reversed back.

I submitted all the documents like passport, id proofs etc, but even after 6 months the reversal has not been done. They keep harassing me to make the payments. I get a call on my landline, mobile phone everyday and they speak to me in a way that i am not making payments to them on purpose. I have requested them to come down to my place and sort the issue once and for all, but no one is bothered to even take an initiative.

I shall be forced to take a legal step against axis bank credit card if this issue is not sorted out immediately.
Also i will take it on public forum to show the number of mails and calls which axis bank is sending to show the harassment, so that more people do not get fooled by your credit card schemes.

Regards,
Shubham
[protected]

I am niladri pal a savings a/c holder under burdwan bhangakuthi branch. I have opened this a/c last month. But online payment not done through debit card. Last saturday i went bhangakuthi branch but no progress about this. My registered mobile no. Is update in branch and also update through axis atm machine. But i can't access my online payment through axis bank debit card.
On line payment is very urgently required now a days. So try to solve my problem as early as possible. The issussing charge is 500 for 1 st year for debit card and i can't make any online payment. What is this? Why i can suffer this typical type problem???

Dear sir,
Yesterday i booked ticked from ganjbasoda (Baq) to pandurna (Par) but transaction done rupees of 641/-that transaction massage mentioned bellow
Hello! Your a/c no. 890632 has been debited by rs. 641.8 on 22jan18. The a/c balance is rs. 1078.97. Info: inb/[protected]/indian railway corporation
Please refund my deducted amount.
My name-dharmendra raikwar
E [protected]@gmail.com

I am very much disappointed with the service from axis bank. I have made a imps transaction on 13/12/2017 for the amount rs 1, 23000 from my axis bank account to sbi account. The amount has been debited from my account however the beneficiary has not been credited. The transaction is in the suspect status. I earnestly request to resolve the problem asap.

Axis bank account no: [protected]

On[protected] i have done two transactions on portal https://online.sai.org.in(shirdhi sai trust) an total amount of rs.1220 (Each transaction of rs.610) while finishing the transaction i got an payment error. The money has been debited from my account. On[protected] i have received an mail from [protected]@sai.org.in that money has been credited into my account. But the money hasn't been credited back.

Below i have provided the snapshots of the mail i have received which contains the bank transaction id, acknowledgment no and transaction date for the two transactions i have done.

Please resolve this issue quickly.

Dec 28th i made online recharge payment of rs.922.13 that was unsuccessful but amount debited. Called axis customer care more than 10 times but no use. I contacted paytm even they not received my amount it seems. I need my amount back. Don't know who's mistake either paytm or axis bank or gateway.. I tried my level best to contact each all r giving different answer. But understand a thing i trusted all service axis paytm but u people not even responding and taking care of customer satisfaction on this time. Check history how much time i called it's waste of money each time i lost 4 rs. Really disappointed. I promise if this solution not resolved i will change my account and won't be an axis bank customer for ever. Its going to be nearly 1 month struggling on this.

Name: subaleka
Account number:[protected]

My accident happen 28/9/2017 then i went in axis bank for debit card personal accidental cover but they refuge me to give me any form and tell that your card not suitable for this, while my card is used frequently before accident and i intimate to bank about accident with in 90 days. While bank account detail this show 10lakh for personal accidental cover
A/c no-[protected]
Ifs code - utib0000576

Hi i hold an account in axis bank, koramangala branch, bangalore.
Recently i had issued a cheque to my vendor of rs17100, but the amount debited was 47100rs.
When i visited the branch ops head of the branch was not at al sympathetic.
Rather chose to ask me to run around the banks of diff branches. How es this valid.
When the mistake is from the bank... It es the banks responsible to rectify. This behaviour from axis bank ops manager is not accepted

I have received calls from axis bank collection agency for the past two days & they keep harassing me like a beggar. I have recorded each and every conversation of the call received. I want to explain my current situation and negotiate my payment but then want the money instantly. The way am handled in the call looks like they hell at a dog. The same thing continues i might forced to update the recordings in social media and raise a formal complaint against the back. I want someone to fix and the same representative should call me and apologized for her language

Hi team,
I am very disappointed for the awful services received from the bank and for the false assurance.
I was charged incorrectly for consecutive two months. I called up customer service for the first month and asked them about the charges they explained me about the charges and reverted the amount for the credit card as it was a system glich and advised to talk to the banking team for the reversal of amount in savings account. I was assured i won’t be charged going forward for the same thing and everything is sorted now. I had spoken with manger naming david.
Again the same thing has happened i was charged for the same amount with the same explanation. I called up again to customer service to discuss the issue and the call went up to escalation manager naming prem kumar, after the conversation with him he asked for two days of time to get in touch with the bank and revert regarding the same. Then when i received the call i was explained about it and advised to contact the branch for the issue as they are liable for any kind of incorrect reversal of charges. When i spoke to the deputy manager naming rinni she advised me to talk to them again and tell them to raise a request for the same. I had received a service request number
:37876130. I spoke to prem kumar and he updated the ticked number that what he can do as told by him, and as discussed informed him to keep the complain open till it is resolved and he promised to callback for the follow up, no callback received from the deputy manager of the branch as promised and escalation team regarding the same. There is no internal communication within each departments of the bank. I was asked to several people and be the mediator for the each things. Kindly help.