Dear sir,
This is in reference to our home loan account phr[protected], started 5 yrs back. As we were planning to transfer our loan to another bank, we request axis bank to provide us "loan statement" and copy of "list of document" on 3rd jan 2018 at ahmedabad home loan office.
We only requested for loan statement and list of document so that we can apply for loan in other bank, the guy sitting at ahmedabad home loan department of axis bank asked us for some otp saying the that it is part of formality for "request".
Now after 7 days we are informed that our home loan is closed and we will charged rs 392/ day till we pay full amount of remain amount.
We just requested for "loan statement" and "list of documents" than why our home loan is closed??
Regards,
Mrs. Sweety dipen tatati
Axis Bank customer support has been notified about the posted complaint.