Claimed

Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
Complaints 13002
Resolved
6561
Unresolved
6441
Contacts

File a complaint to Axis Bank

Having problems with Axis Bank?

File a complaint and get it resolved by Axis Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Axis Bank reviews & complaints page 386

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
vivekasiva
from Tenkasi, Tamil Nadu
Dec 11, 2017
Resolved
Report
Copy
Resolved

Address: Madurai, Tamil Nadu

Am viveka, i have received a call from axis bank regarding one time service.. They explained me about the features more dtailly but didin't tell anything about the payment for activation of this service. I request you to unsubcribe me from this plan as soon as possible and refund my cash which has already been debit from my account... My last four digit number of my atm is 7889. Debited amonut 1899.
Aug 7, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    pmaru399
    from Mumbai, Maharashtra
    Dec 11, 2017
    Report
    Copy

    Address: Mumbai City, Maharashtra, 400068

    I m pritesh j maru. I want to complaint against credit card collection team behaviour. If i have delayed the payment of credit card and i m not present at home axis emi collection executive will come to collect emi and threaten my mother that you give today itself the emi or else i will register nc in police is this ok for any axis bank customers no a big no. Axis bank should be ashamed if they treat old customers like this. This thing was not done by executive who came to my home but that was the guy who was on phone with him at that time talking on phone anyhow withmy mother and threatning of police. If in future if anybody taking axis credit card please be ready that if anyhow you delay emi payment you and your family will be treated like slaves to whom axis bank credit card department will shout threaten any how. Because i have faced this problems myself when i m a customer for axis bank last more than 6 yrs old.
    Axis Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      I
      isachinbankar
      from Mumbai, Maharashtra
      Dec 11, 2017
      Report
      Copy

      I received a message regarding 20.69 rs amount has been debited from my account. I read on many forums saying, they are charging for using debit card at petrol pump or restaurants. But why axis bank is charging extra, if they have already debited my account with debitcard charges, goverment charges etc. Why these extra charges? This is a "loot". I am not aware if all the banks are charging on debit card, but i haven't seen any complaint against any other bank.
      Axis Bank customer support has been notified about the posted complaint.
      Hi Team,
      On 2nd Nov, I went to withdraw a money in axis atm at Ambal nagar, Kovur branch. While processing a money EB cut the correct. ATM process is stop. I learned your policy, you will reversed the money within 7 days. But yet i didn't get any message from you. Please help me.

      Regrads,
      Jayasree
      I requisitioned for cheque through atm on 14.11.17.
      Credit card issued to me had not reached me do far.
      My cust id is :[protected]

      My savings account is associated with this cust id as well as possess a credit card for the same.
      Recently, i paid my credit card dues by online transfer to the axis bank.
      At the same time, the same amount was debited from my savings account

      Please do the necessary correction asap.
      Mail id: [protected]@gmail.com
      Helpful
      Found this helpful?
      3 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        U
        Udaya777
        from Kottayam, Kerala
        Dec 11, 2017
        Report
        Copy

        Address: Chennai, Tamil Nadu, 600116
        Website: www.axisbank.com

        I am an salary account holder of axis bank more than 13 years.in the month of september 4th 2017, there was a fraud incurred in my account. Without my knowledge some one has misused my account and there was a cash withdrawal of 50000/-. I have raised a dispute of the transaction and the dispute is still going on without any resolution till date. I am very disappointed by the way my issue is being handled. I was informed not to file any police fir as its been withdrawn in axis bank atm only, we will find it out easily. But now after 2 months i was informed to file fir copy (Which i filed now), a person today called me and said why i have not filed any case with police till date.

        Just want to ask what your team was doing all these while. Even i approached my home branch but initially support was there however in the later stage i have not got any update. Its now 3 months passed i have not got my money and if i have used any money of your bank you will penalize me with all the charges. Now what sort of charge do i need to charge you. I have a last hope on you considering that you will rectify my issue on priority will credit my account with my hard earned money rs 50000. Service request no is 33743672

        My account number : [protected]
        Name : udaya krishna
        Axis Bank customer support has been notified about the posted complaint.
        Dec 22, 2017
        Updated by Udaya777
        Still now there is no update
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vinod manchandia
          from Jaipur, Rajasthan
          Dec 11, 2017
          Report
          Copy

          Address: Jaipur, Rajasthan, 302017

          I have applied for hotlisting and replacement of my lost debit card about 15-20days ago. Lost card was hotlisted immediately but i haven't rec'd replacement card till date. On contacting nearest axis bank branch they suggest me to contact customer care number, when i contact customer care no. They suggest me to contact nearest branch. I am being harresed by axis bank services. My customer id is[protected] & lost card no. Is ××××××××××××4861
          Regards-
          Sarojini manchandia
          Axis Bank customer support has been notified about the posted complaint.
          Dec 15, 2017
          Updated by vinod manchandia
          No response from Axis Bank
          Dec 19, 2017
          Updated by vinod manchandia
          no response from axis bank till date
          Jan 15, 2018
          Updated by vinod manchandia
          no response from axis bank till date
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Mohit Sirwani
            from Deulgaon Raja, Maharashtra
            Dec 11, 2017
            Report
            Copy

            Address: Mumbai City, Maharashtra

            I have a salary account in axis bank and i have not mainten the salary in account the bank has convert my account in savings and charge me per month with out notification so i want to close my account but bank is said me to recover a balance so kindly help me out give me the final for the bank and help me out from the problem mohit arjundas sirwani amravati
            Axis Bank customer support has been notified about the posted complaint.
            I have been Swif credit card on monday[protected] @ thiruppathur this message is
            INR 6200 was spent on your Credit Card XX8124 on 04-Dec-17 at BALAKARPAGAM STORE. Avbl Lmt: Rs.8310.42 Track spends with Axis Mobile: m.axisbank.com/ccdl

            account closure request for axis bank account - Comment #2944498 - Image #0
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shubham maran
              from Durg, Chhattisgarh
              Dec 11, 2017
              Report
              Copy

              Address: Bhopal, Madhya Pradesh, 462042
              Website: Www.axisbank.com

              Axis bank is fraud bank. I'm from bpl my family is former so they are not educated. Axis bank me account open karaya to bank walo ne convence kar ke max life policy sell kar di policy me validity 3 yrs ki every yrs 48, 500 rs jama karna tha. Par hamne ek saal hi jama kiya than bank me bata diya ki ab jama nahi kar payenge. Unne kaha ki aapko aapka deposit money 3 yrs baad mil jayegi or ab refund nahi kar rahe bol rahe 2 yrs gape ke karan policy khatam ho gayi. So guy don't take max life policy from axis bank. They are bigger fraud. Agar hamara refund wapas nahi mila to police complaint karna padega mujhe... I'm shubham from kolar
              My number is [protected]
              Axis Bank customer support has been notified about the posted complaint.
              1500 my cash not deposit in atm
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                srinivasvangaveti
                from Hyderabad, Telangana
                Dec 11, 2017
                Report
                Copy

                Address: Hyderabad, Andhra Pradesh

                I have moved my home loan from sbi to axis basing on the words by their sales manager, who told that they are going to give waiver of 12 months emi though the repayment period is 13 years. When i approach on this to customer care the response is not good. I have not received the loan agreement even after 2 months from the date of loan taken.
                Their team is not bothered about letters undelivered to customers and returned to them. This also happened me but no person called me about the cover returned to them
                Axis Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Raju2203
                  from Valsad, Gujarat
                  Dec 10, 2017
                  Report
                  Copy

                  Address: Navsari, Gujarat, 396450

                  Dear Madam,

                  I the undersigned RAJU MANILAL PATEL Holding a NRE account at Axis Bank Navsari branch.
                  I applied for Max Life insurance policy from Axis Bank Navsari branch, I was briefed with ULIP fund, but it was processed with Traditional participating (money back cum Endowment) life insurance plan.
                  Last year on June 2016 I was on vacation for my father’s funeral. On 21/06/2016, Axis Bank Navsari branch representative Mona Purohit, Jyoti lad & others came to my house in evening to discuss better investment option and briefed with Unit Linked insurance Policy, they pleaded and persuaded me to take one policy for their jobs appraisal. Since I was in hurry & leaving on 23/06/2016, I signed each and every page of the form and issued a cheque for first installment.On my next visit I was surprised to see that I was issued with wrong policy which was Traditional participating (money back cum Endowment) life insurance plan. The form was changed later by them and they changed the policy type as per their need & convenience and betrayed me with wrong policy. All the pages of the forms were changed except the last page which had my signature was kept as it is, Legally this form should not have been processed at all, as my signatures are missing on all the pages of the form including photo & only last page of the form has one sign also Type of policy is not mentioned on first page of the application form.
                  I approached bank and Max life office at Navsari for changing or converting the policy to ULIP, but the reply was negative. So on 12/06/2017 I stopped ECS Payment and did not paid my 2nd installment. On 28th October 2017 I approached them again for possible solution and emailed grievance cell at service.[protected]@maxlifeinsurance.com Mr. Vijay investigated my complaint and finally during discussion on toll free nos. [protected] ext. 9416 he assured that if axis bank gives clearance he can change the policy. So on 13/11/2017 I had a meeting with Axis bank Navsari Branch Manager Sachin Mandalia but he refused to give clearance and told me that he will search the call record.as without telephone call application will not process, Till date I have not received any feedback from Axis Bank related to telephone call details.
                  I request you to kindly look into the matter and do the needful at the earliest or else I will loose Rs100000/- which I paid as first installment.

                  Thanks & Regards

                  RAJU MANILAL PATEL
                  POLICY NO[protected]
                  Mob[protected]
                  Mob-[protected]
                  Axis Bank customer support has been notified about the posted complaint.
                  Dec 11, 2017
                  Updated by Raju2203
                  ANY PROGRESS OF MY COMPLAINT
                  Jan 02, 2019
                  Updated by Raju2203
                  no response for my complaint till date, can you please follow up
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    vishalup96
                    from Rajkot, Gujarat
                    Dec 10, 2017
                    Report
                    Copy

                    Address: Valsad, Gujarat, 396195

                    I'm Vishal Upadhyay from Vapi, Gujarat.
                    My company had opened my salary account in Axis bank but it's 1 month n 10 days still not got my activated account.
                    I had complained about this to my HR see that it's open in 24 hrs otherwise. I'll take some severe action on Bank.
                    So see that it gets resolved before doing so in 24 hours any how. I had also visited Bank many times but no results. My salary is done on 1st of this month but didn't received because of inactive account. I'm facing many problems due that, so I want u all to look into my matter n solve my problem otherwise I had to take some severe action on Bank.
                    Axis Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Koduri Subrahmanyam
                      from Pune, Maharashtra
                      Dec 10, 2017
                      Report
                      Copy

                      Address: East Godavari, Andhra Pradesh, 533001

                      I lost my old phone number and i don't know how can i update my new phone number i lost my old phone number and i don't know how can i update my new phone number i lost my old phone number and i don't know how can i update my new phone number i lost my old phone number and i don't know how can i update my new phone number plz do favor
                      Axis Bank customer support has been notified about the posted complaint.
                      I am frequently getting Telemarketing calls from axis bank. I do not want their credit card and home loan. Please stop calling me.
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Abiding star
                        from Bengaluru, Karnataka
                        Dec 10, 2017
                        Report
                        Copy

                        Address: Bangalore, Karnataka, 560051

                        I open a bank account in axis for salary account it was my first time with having this account for the first time. When i recieved my salary after my card and account was activated they frozen my bank account without my knowledge and my authority and when i try to ask them a question on behalf of my account they won't say # about it. Customer sirvice is all # they won't even acknowledge or understand our situation the bank in axis is a total joke!!! If you want to take away people money to generate more revenue just put a gun on their face don't just force taking people money and pretend like your keeping it safe it doesn't work that way..

                        If minus rating was added to their service i would have added -99 zero # compliance to this bank i want to get rid of this bank account!!!
                        Axis Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Kunal Golhe
                          from Nashik, Maharashtra
                          Dec 11, 2017
                          Report
                          Copy

                          Yesterday, i received a call from axis bank. They told me about card protection and without permission they took 1899rs from my account. How can they took my money from my account my permission.
                          They told that this is not a axis bank service. It's one assist service.
                          I want to deactivate this service and refund my money. Otherwise i will no more as axis bank customer. Thank you
                          Axis Bank customer support has been notified about the posted complaint.
                          Dear Customer

                          Greetings from OneAssist...!

                          We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2647227 & the refund will get processed in 7 working days.

                          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                          Regards

                          Sagar

                          (Team OneAssist)
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Velmurugan Thangaraj
                            from Madurai, Tamil Nadu
                            Dec 9, 2017
                            Report
                            Copy

                            Address: 639002

                            Dear sir / madam, ref: customer id:[protected], i am having the salary account with your bank for the past 2 years my salary is being credited in the account, i need the personal loan for my daughter medical expenses. I applied the personal loan 2 times but rejected from your end due to the reason of application score is low. Your representative did not verify my documents and residential status. But he himself decided & calculated my app score low. Kindly take the necessary steps to reevaluate my application and do the needful in respect of personal loan

                            Thanking you
                            Regards,
                            Velmurugan. T
                            [protected]
                            Axis Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Nishantspn98
                              from Varanasi, Uttar Pradesh
                              Dec 9, 2017
                              Report
                              Copy

                              Address: Farrukhabad, Uttar Pradesh, +91

                              I took 3, 000 rupees from the atm bank atm on 19/08/2017 but i did not get the money even after cutting my account... My account is in bob. I immediately came to the branch and wrote the complaint but till 4 months even today no help was made by the branch... By complaining of getting the money in the complaint, i am given the complaint again by complaining... My bob account number is [protected] atm nu..[protected]
                              The time to withdraw money is 3.15pm...
                              Complaint number[protected] should be cautious to assist... Otherwise i will be compelled to take appropriate action... Call me [protected]
                              Axis Bank customer support has been notified about the posted complaint.
                              Dec 08, 2017
                              Updated by Nishantspn98
                              मैने 19/08/2017 को axis bank के ATM से 3000 रुपए निकाले थे लेकिन मेरे खाते दे कटने के बाद भी मुझे पैसे नही मिले ...मेरा खाता BOB मे है मैं फ़ौरन शाखा मे आकर शिकायत लिखबाई लेकिन आज तक 4 महीने बाद भी कोई सहायता शाखा द्वारा नहीं की गयी... शिकायत मे पैसे मिल जाने की बात कहकर मुझे दोबारा दे शिकायत करके को बोल दिया जाता है... मेरा bob खाता नम्बर [protected] है ATM NU..[protected]
                              पैसे निकालने का समय 3.15pm है...
                              शिकायत नम्बर[protected] है उक्त सहायता करने की क्रपा करे... अन्यथा मैं उचित कार्यवाही करने को मजबूर हून्गा...
                              Dec 10, 2017
                              Updated by Nishantspn98
                              अभी तक कुछ नहीं किया गया
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                sanilkumar231
                                from Madhugiri, Karnataka
                                Dec 9, 2017
                                Report
                                Copy

                                Address: Kozhikode, Kerala, 673102
                                Website: retail.axisbank.co.in

                                Hi,

                                I am sanil kumar, i have changed my iconnet password some days back, today i am trying to login, but getting invalid credentials every time. Customer id is correct and password is also correct. After some attempts i got "reached maximum attempts". And again "invalid credentials" message is coming.

                                My mail id is:- [protected]@gmail.com

                                Please let me know what is going wrong?

                                Regards,
                                Sanil kumar
                                Axis Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  subhamp29
                                  from Raiganj, West Bengal
                                  Dec 8, 2017
                                  Report
                                  Copy

                                  I tried to recharge my jio number on "14 october 2017" via upi and the account was debited by 399 but then the transaction stopped. When i reloaded after 20 mins the transaction was cancelled but the recharge was not successful.
                                  The transaction details that i received is "upi/p2m/[protected]/indiaideas"

                                  Kindly refund the money back to my account.

                                  Thank you.
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Suresh Kumar ch
                                    from Bengaluru, Karnataka
                                    Dec 8, 2017
                                    Report
                                    Copy

                                    Address: Bangalore, Karnataka, 560076

                                    Hello my name is suresh kumar. Its been 4 weeks since my salary is not activated. My account number is [protected]. Ur salesperson is arrogant and is not responding. He promised it gone a solve with so on so day but it is not yet done. Very poor service i'm regretting now. My salary is also deposited but i cant access it. Activate it fast or give cash and take ur own sweet time to activate.
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Suman Baranwal
                                      from Varanasi, Uttar Pradesh
                                      Dec 8, 2017
                                      Report
                                      Copy

                                      I had gone to axis bank sigra to deposit the money i am using cash deposit machine the money is not deposited in the account and money also taken the machine display is showing that your money is retained please contact branch manager a/c no. [protected] amount is ₹44000
                                      Please solve my problem its being 3 days for problem i had gone to branch managers and said my problem he said that we r trying technical problem is there and telling about when it will solve
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Abhishek Patel 010695
                                        from Hyderabad, Telangana
                                        Dec 8, 2017
                                        Report
                                        Copy

                                        Address: Hyderabad, Andhra Pradesh

                                        I withdraw 400rs from vijya bank atm, gacchibowli hyderabad via my axis bank card.

                                        Acc. No.: [protected]
                                        Transaction details:
                                        Timings: 13/10/17 10:46
                                        Atm id: svd413102
                                        Trace no.: 495318
                                        Resp cd: 112

                                        It's being around 2 monts and i thought it will automatically gets credited but not happened so.

                                        Please help me to get my money back as soon as possible.
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Dec 08, 2017
                                        Updated by Abhishek Patel 010695
                                        I am attaching ATM receipt for your reference.

                                        Your help will be greatly appreciated.

                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit