Axis Bank Complaints & Reviews

I bought a phone cover from amazon which i returned on 2 november and they initiated the refund on 3rd november and they said i will get my money back within6-8 november. When i called them after 10th because i didn't receive my refund they said they have sent my money to the bank please check with them. I called axis bank last week and someone from your end said i will be getting it on monday but still i have not received my money. Can you please check from your side and deposite my money in my account. "charge dispute against this number[protected]"

Today i got a call from an axis bank representative and he told me about one assist service. I didn't subscribe for that plan, but from my account rs. 1899 is debited.
I called the axis bank customer care and they said this is not their department and they had no idea about how to contact the one assist department. They asked me to google to get the number of one assist department.
I also tried calling the card protection department and the reply was the same.
I waut to unsubscribe from the plan and want my money back.
Please do the need full
I have attached a copy of the mail that i have got.

I am a axis bank debit card holder. The axis bank oneassist department has auto debited rs. 1899/- from my debit card number without my concern on date:16/11/2017 with the help of one axis bank representative whom i said that i didnot need the service.. I am not interested about this service at all and don't want this membership. So cancel the membership and refund this debited amount of rs.1899/- oneassist...
Please suggest how will i take legal action against the axis bank representative who harassed me like this and send all my personal details and balance to others without my permission...
Thank you

My customer id is[protected], at first i tried to register for net banking using this customer id and i cant able to open a net banking account using the account details so i tried many ways and finally opened it using my credit card details, but i that i cant able to see or access any of my account details like payment, etc. So please help me in linking or activaing my net banking for the above mentioned customer id. And also im getting a...

As i have a credit card due of rs 21045 last month so i have paid a min due of rs 2048. Even if i have paid due amount of minimum on due date the amount has not been deducted from the total due amount and perhaps the due amount has been increased to21450 although i didn't made any transaction last month my credit card number [protected] exp date 11/19 please send me the details soon and also i'm getting monthly debit charges even though if i have not used any amount in a particular month

I have taken home loan from axis bank in june 2017.
I have also signed subsidy declaration form that time. But still i have no information about my subsidy amount. No phone called or verification from any team.

I also complete my approx 5 months but still this is same problem with my subsidy amount.

I m asking to axis bank loan executive & his tl regularly but they are telling we are checking & checking only.
Also axis bank customer care is saying no any information about it.

Axis bank cheated with me regarding subsidy amount. And bank is taking no any action regarding this. They automatically proof in 5 months he is cheater.

If bank can cheat customer then what is next step to take futures actions against bank.

Dear sir/mam,
My name is amar s/o sh. Bhim raj, we are purchesed a car maruti wagon r finance by axis bank due to some reason 9 installment are not paid by my father but in august 2017 my father clear all dues and after that my car taking by mr lal singh (Axis bank) his from patiyala branch i am asking from bank when my father clear all pending instalment then why bank taking my car now lal singh told me paid all further instalment in cash in this tention my father is died i request to bank please solve my complaint and i am redy to pay next all amount in monthley instalment regularl. Thank you

Im complaining about my debit card im unable to set my atm pin on atm. I got new debit card of axis bank as per your when im going to set my new pin on atm otp is coming late by you on my mobile & atm pin set timing is out. As per im calling you by mobile number your customer care is saying this mobile number is not registered. Kindly help how can i set new atm pin when im finding otp late by you. My mobile number is [protected] my email id is [protected]@gmail.com

My installment disbursement is pending from july 17 & the answer which i get is it is in process, how long will this process take? Further, they are not correcting my a/c no.in ecs sent to my bank despite my best efforts. Someday if ecs bounces then they will held me responsible., which will not be fair. Kindly help me.
Regards, brij a/c no. Phr[protected]

Dear sir,

This is to inform you we have maintaining a current account (Axis bank account, a/c no:-[protected]) of mukherjee & co.in your esteem bank for the last ten years. The bank has stop transaction the above account for last fifteen days due to none submit of kyc. Also inform you that we have already submitted all the necessary document regarding kyc in your bank (Axis bank, berhampore branch) on 12.11.2017. As on date, we have unable to withdrawal cash in your bank. Due to this, we have been suffering a huge monetary problem.

Therefore, we would request you to reactive our account to enable us to proceed with future transactions.

Thank you in advance for your prompt attention to the issue

Thanx & regads
For mukherjee & co.
Indrajit mukherjee
Ph:-[protected]

Have availed a loan 2 yrs back, but in this year i. E, 2017 feb my emi for the same loan was deducted twice when i asked the customer for the same it was said it was due to some machine error from their side and it was promised to be waved off in the month of december. But the again i got my emi statement for this month now when i asked the customer care they are saying it was the amount they have charged for the first due. Shame full act on axis bank.

Myself mrs. Sujatha an a/c holder of axis bank, 7days back got an call from ms. Preethi with phone num[protected] from axis one assisst customer care regarding atm card safety measure where i was not interested in axis one assisst but they have deducted an amount of rs.1899 from my axis bank without my knowledge. So please do refund my money.
Date-11/011/17
Customer num - [protected]

Credit card emi purchase on flipkart
I had purchased a costly samsung mobile through axis bank credit card ([protected]) with emi of 6 month option. The purchase price for item was rs 12828/- free interest as emi per month 2141.

I received the axis bank item from tetter emi 2210 per month and charge of interest 123 per month.

Pls help me
[protected]

I already email the following to mr. Chauhan and also talk with phone[protected] regarding this matter and
Dear mr. A. Chauhan
As per discussion i already paid inr.5000/= with transaction no. Jalb[protected] & i already visit our home branch regarding change the address as discussed with you
But from last two day one phone call received from mobile no.[protected], (Name of the lady - priti, axis bank, sec-128, noida) & also one gents with her.
Use very very mouch rough language (Maa, behen ki gali aur bahut gandi gandi galia deraheneh, and bol rahe hen gharse uthale jayenge)
Many time i told her and him regarding this matter we already touch with mr. Chauhan (The person said chauhan kaun he me nehi janta)

Many time ask for her email id but she not ready to give the email if. I request her please confirm the email id, i will send to you all conversation but she didn’t ready to liston, any word. Sirif gandi gandi galia.

I requested to you kindly take necessary action about this matter.

Lopamudra rout, santosh kumar
[protected]

I piyush ashok kshirsagar of amravati city maharashtra having saving as well as current account in your bank has been blocked in the name of re kyc and that too after providing documents before due date due to which the credit card payment has not been paid and even after going to bank no process has been known to them for payment. Due to non payment charges has been charged to me along with interest altough balance was there in the account. I do want to reverse the charges and no charges should be charged in any case as the fault is of the bank itself..

Hello guys,
Axis bank is the very bad, low class level bank who is thinking that people are fool..
In my case at the time of account opening they said our axis bank is having core banking service but in actual when i went to the nearest branch they are not accepted to me & also not give the service. Also at the time of account opening without communicating to me they have open my demat account with my salary account which was never use mine. Guys my advice to all o[censored]s don’t use the axis bank.

I came to know on 24th july at 11:40 pm that some body has done atm-cash/+u-37, west patel n/delhi/240717 of rs. 7500/- from my account. I called axis bank support and told the same and made my card blocked. After then they told me to send ccrs dispute form and incident letter. Which i sent on the next day. After that they told that you will get the money in next 30 working day.
I was assured that you will get the money back for the same. After 45 days i called again for the same to know the status, they told that i have forwarded the case to next dept.
After 10 to 15 days i got the call from axis bank, they asked me to send the fir copy of police complain copy including the cut copy of your debit card. As i leave in ludhiana and the transaction was done in delhi.

So ludhiana police was not writing the complain at all. So i informed the bank for the same. The bank assured me over call that not to worry your money will sent in your account with 10 to 15 working days as we dont need fir below 20000/- transaction.

I waiting for the same. After then i called then they reverted me that as long as you will not send the complain we will not proceed you the money.

Finally i went to delhi and made the complaint written. Today i tried to send that 100 times the mail did not reach. So i called that same no bank had called from.
No body picked the call even i called 45 times.
So i called the customer care, they told that we have not received your any docs regarding this and we dont need police complain for the fraud transaction below 20000/-.

The email i had got from the bank from ms. Bedatri chatterjee is

Fcmcdm
Aug 10

To me
Dear sir/madam

Greetings from axis bank.

This is with reference to your complaint on the disputed transactions processed on your debit card


As per the telephonic conversation, kindly send us below mentioned scanned copy of documents for investigating about your dispute further in revert of this email.

1. Police complaint or fir
2. Cut copy of your card.
3. Dispute form

Thank you!

Awaiting a response from you at the earliest

Thanks & regards
Bedatri chatterjee
Manager investigations (Financial crime management department)
Axis bank,
Navi - mumbai-400708

Disclaimer: "information contained and transmitted by this e-mail including any attachment is proprietary to axis bank ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this e-mail may not reflect those of the bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you are not the intended recipient of this mail kindly delete from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference."

Now after all of this they are saying that your request is declined we wont have the authority to open this case again. We are sorry to send you money back.
My mobile number is
[protected]

Dear sir/mam,

Amount not yet credited to my account. Please do the needful asap.

It is near about one month now. I will have to take it further than.

On fri, nov 10, 2017 at 5:49 pm, wrote:
Dear mr. Yadav,

This is in reference to your e-mail dated november 9, 2017 regarding ecs return charges.

We wish to inform you that the referred charge was levied for ecs which got returned due to insufficient fund. We confirm that the said ecs has been deactivated basis your request.

Further, branch has initiated request for the reversal of charges and the same will be reversed within 3-4 working days.

Assuring you of our best services at all times.

For any further assistance, please feel free to visit at www.axisbank.com/support

Regards,
Anju bharati
Nodal officer team
Axis bank ltd
Ph (Off.[protected] from:senthil yadav[yadav. [protected]@gmail.com]
Sent:11/9/2017 12:49:35 pm
To:nodal. [protected]@axisbank.com
Subject:fwd: debit charges

Dear sir,

Please look into matter and do the needful.

Very poor response from axis bank team both @ aurangabad and mumbai
Locations.

Not able to provide simple transaction detail dated on 14th october for rs.
430 (365+65).

Continuously in followup for the same. No response from your team.

Please find attached statement, mandate of bajaj finance, application given
To your team.

Hoping that you will resolve my issue asap.

Thank you.
— forwarded message —
From:
Date: tue, nov 7, 2017 at 4:00 pm
Subject: re: debit charges
To: yadav. [protected]@gmail.com

Dear mr. Yadav,

I understand that you are inquiring about charges. I apologize for the
Inconvenience you’ve had to face because of this.

I have raised a request for the same with the reference number 35392738 and
The same will be resolved within 2 working days.

In case you have any other queries you can visit us at
https://apac01.safelinks.protection.outlook.com/?url=www.axisbank.com%2Fsupporta...⇄ or call us (Call charges applicable as per your
Service provider) on[protected] or[protected]
.

Have you linked your aadhaar number with your bank account? If not, please
Do so before 31st december 2017 to avoid blocking of your bank account.
This is a mandatory requirement as per the directive from rbi. To know how
To link, click here

Best regards,
Shwetha j k
Customer support
Axis bank

On 11/6/2017 6:11 pm, senthil yadav wrote:

Dear team,

I had visited your aurangabad branch dated 1st nov 2017.

I had requested them to give me the details of debit charges, but they
Failed to provide the same.

They have provided me the bajaj finance mandate copy which is of year 2012.
How can they apply for charges in 2017???
After 5-6 years???

I doubt some wrong debit from axis bank and you are not credited back the
Amount to me.

If you are not doing the same in next 48 yrs, i am going ahead and filing a
Writing complaint against axis bank in consumer forum.

Attached details of documents received and submitted at your axis bank
Aurangabad branch office.

On fri, oct 27, 2017 at 2:16 pm, wrote:

Dear mr. Yadav,

Sorry to hear that cheque return charge is debited. I apologize for the
Inconvenience you’ve had to face because of this.

I have raised a request for the same with the reference number 35044288 and
The same will be resolved within 2 working days.

In case you have any other queries you can visit us at
https://apac01.safelinks.protection.outlook.com/?url=www.axisbank.com%2Fsupporta...⇄

Or call us (Call charges applicable as per your service provider) on 1860
419 5555 or[protected].

Have you linked your aadhaar number with your bank account? If not, please
Do so before 31st december 2017 to avoid blocking of your bank account.
This is a mandatory requirement as per the directive from rbi. To know how
To link, click here

Best regards,
Jayapriya r
Customer support
Axis bank

On[protected]:40, senthil yadav wrote:

Dear team,

It is four days now??? Should i complain to higher
Authorities???

Or should i contact consumer complaint forum???

Please solve asap.

On mon, oct 23, 2017 at 11:39 am, wrote:

Dear mr. Senthil,

Thank you for your email. I understand that you seek clarification
Regarding charge debited on your account.

I have raised a request for the same with the reference number 34892581 and
The same will be resolved within 02 working days.

In case you have any other queries you can visit us at
https://apac01.safelinks.protection.outlook.com/?url=www.axisbank.com%2Fsupporta...⇄

Or call us (Call charges applicable as per your service provider) on 1860
419 5555 or[protected].

Have you linked your aadhaar number with your bank account? If not, please
Do so before 31st december 2017 to avoid blocking of your bank account.
This is a mandatory requirement as per the directive from rbi. To know how
To link, click here

Best regards,
Ravikumar c
Customer support
Axis bank

On 10/23/2017 10:06 am, senthil yadav wrote:

Dear team,

Please find attached screenshot for your reference.

You have deducted rs.430/- from my account for no reason.

I received an sms stating the charges are for ecs cheque. I dont have any
Ecs cheque linked to my account. You can check my transactions for the past
6 months.

I had given a written application to your axis bank here in aurangabad, but
Till date no reply from them.

Kindly reverse the amount to my account asap.

—

Kind regards,

K. Senthil

Disclaimer: information contained and transmitted by this e-mail including
Any attachment is proprietary to axis bank ltd and is intended solely for
The addressee/s, and may contain information that is privileged,
Confidential or exempt from disclosure under applicable law. Access to this
E-mail and/or to the attachment by anyone else is unauthorized. If this is
A forwarded message, the content and the views expressed in this e-mail may
Not reflect those of the bank. If you are not the intended recipient, an
Agent of the intended recipient or a person responsible for delivering the
Information to the named recipient, you are notified that any use,
Distribution, transmission, printing, copying or dissemination of this
Information in any way or in any manner is strictly prohibited. If you are
Not the intended recipient of this mail kindly delete from your system and
Inform the sender. There is no guarantee that the integrity of this
Communication has been maintained and nor is this communication free of
Viruses, interceptions or interference.

—

Kind regards,

K. Senthil

Disclaimer: information contained and transmitted by this e-mail including
Any attachment is proprietary to axis bank ltd and is intended solely for
The addressee/s, and may contain information that is privileged,
Confidential or exempt from disclosure under applicable law. Access to this
E-mail and/or to the attachment by anyone else is unauthorized. If this is
A forwarded message, the content and the views expressed in this e-mail may
Not reflect those of the bank. If you are not the intended recipient, an
Agent of the intended recipient or a person responsible for delivering the
Information to the named recipient, you are notified that any use,
Distribution, transmission, printing, copying or dissemination of this
Information in any way or in any manner is strictly prohibited. If you are
Not the intended recipient of this mail kindly delete from your system and
Inform the sender. There is no guarantee that the integrity of this
Communication has been maintained and nor is this communication free of
Viruses, interceptions or interference.

I am a existing customer of axis bank and holds credit card from axis bank.
Registered email: [protected]@live.in
Registered mobile: [protected]
Last four digit of credit card: 1560
I wanted to open basic saving bank account as mentioned on your bank
Website:
https://www.axisbank.com/retail/accounts/savings-account/basic-savings-account/f...⇄


Basic savings account - savings account - axis bank
www.axisbank.com
Basic savings account comes with a host of features that help you to save and transact easily. Click here to know more.
So i visited your branch at vimar nagar, pune 411014 for same. But they are not ready

To open my account. They told they don't open such kind of account. I showed them the details
Mentioned on your website and then also they are not ready. I told them i will complaint regarding
Same and they told you can do whatever you want. Sir i have ppf account with icici bank. I want
To transfer my ppf account form icici bank to axis bank. So i need saving account so that i can
Link the same with my ppf account. This will allow me to handle my ppf deposits online. When my
Ppf account will get transferred to axis bank, all my investments in it will come to axis bank.
I don't know why these guys don't think this way? Please help me to open my account and
Transfer my ppf account to axis bank. I can't not effort a saving account with monthly balance
Criteria just to maintain my ppf account. This is the only reason to transfer ppf account to you.

Thanking you.

With regards,
Ankur pathak
[protected]

To,
The manager,
Axis bank ltd,
Branch code:1067
Branch name:panposh road, rourkela-769004
Sri laxmi narayan complex

Subject: complaint letter for levying of charges without adequate prior notice.

Sir/ madam,
I am an account holder in your bank since last april’2016. My salary acount number is [protected]. I want to bring this to your kind attention that i have a personal loan in fullerton and every 4th of the day monthly repayment amount with interest is deducted from my salary a/c. But in the month of july’17 & aug’17, there is a discontinue of payment due to salary is not credit in the account. But your esteem bank deduct charges seven time in my a/c instead of two time. It is around rs 4500/-. I think it is not fair practice and bank should not prior intimate to me regarding that. At that time i am jobless and rs.4500/- is a very big amount for me. When in the month of nov ‘17 (03/11/2017), i am depositing rs.5100/- in my account for loan repayment, the bank shound debit around rs1750/- for charges and once again my loan repayment amount is not clear.

So your goodself i request you to take necessary action as soon as possible and credit the cheque bounce charges into my account.

Thanking you.

Your sincerely,

Sangita kundu
Axis bank a/c no:[protected]
Mob no:[protected]