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Axis Bank Complaints & Reviews

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Updated: Apr 16, 2026
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Axis Bank reviews & complaints page 394

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A
Ansh Vyas
from Mumbai, Maharashtra
Nov 22, 2017
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Address: Mumbai City, Maharashtra, 401107

I made a upi transaction but the time got over i want a returen for that, i did only one ticket but

Accidentally two payments... My upi is [protected]@upi,

Pls reply fast
The upi transaction id is[protected]

This is the id of the wrong transaction

And the ticket transaction id is [protected]

But this ticket is confirmed

You have been made two payments but one of them is mistakenly done

Please refund my money
All the irctc numbers are unreachable or unavailable or not exist
I have this last way to complaint about this... If there is some other way
Pls reply fast
Axis Bank customer support has been notified about the posted complaint.
Nov 22, 2017
Updated by Ansh Vyas
abhishek kumar g19602 called me and asked my card number and my otp
Nov 22, 2017
Updated by Ansh Vyas
i think that was a fraud call i m not giving my otp to anyone
Nov 22, 2017
Updated by Ansh Vyas
guy called me with this phone number [protected]
Nov 22, 2017
Updated by Ansh Vyas
[protected]
A netsecure device arrived at my door and than after some day my account debited with 1180 rs as a consolidated charges for this device now axis bank is refusing to help me and saying that i ordered this device but i did't .
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    S
    Sumita Aich
    from Kolkata, West Bengal
    Nov 22, 2017
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    Address: Hooghly, West Bengal

    I want to withdraw money from my account through my check but while it's execution certain problems are occurring and i cannot withdraw my money. I asked help from my branch bank but the person who is in charge of it is continuously ignoring my problem. I am in urgent need of the money but due do this problem i am in great despair, please do hear my request and help me get through this terrible problem. I thereby request you to help me regarding my problem.
    Axis Bank customer support has been notified about the posted complaint.
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      B
      balasaip
      from Bengaluru, Karnataka
      Nov 21, 2017
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      Resolved

      Address: 560078

      Hello,

      My name is pabolu balasai and my pan no is amfpp7954d, i never had any credit card with your bank. However, i have purchased my cibil report recently and surprised to see default amount with axis bank with the credit card no # [protected].

      I want you guys to investigate and resolve it at the earliest as it is affecting my cibil score. You can contact me on my mobile +91-[protected] for any additional information required.

      Regards,
      Pabolu balasai
      +91-[protected]
      Mar 27, 2018
      Complaint marked as Resolved 
      it is not resolved and the credit institutions are still showing my name in their records and the credit card is still showing active in Credit Mantri website. Please remove this in respective places.
      Axis Bank customer support has been notified about the posted complaint.
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        1
        1959viswa
        from Coimbatore, Tamil Nadu
        Nov 21, 2017
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        Dear sir,

        This is following the discussion had on 27/10/2017 regarding the above. I had discussed with one of your representatives regarding the dispute in the credit card transaction.

        From the sms messages received by me on my registered mobile no [protected], i had made two purchases on 26/10/2017 and 17/10/2017 which is not correct. No purchases have been made on my card xx4144 by me, in fact, i have not even requested for any credit card. Appears that your system had automatically generated and such spurious purchases were made.

        These incorrect messages were highlighted to you through your toll-free number on 27/10/2017 and you have blocked my card declining any further transactions. This information received via sms dated 27/10/2017 reg no 35043787.

        Subsequent to this, you had also asked me to submit a cardholder dispute form which is attached herewith and should reach the above mail id within 20 days. Today is the 10th day after the discussions had with your representative.

        Kindly look into this matter and cancel the above faulty transactions made by somebody on my card.

        Thanks,

        K viswanathan
        Axis Bank customer support has been notified about the posted complaint.
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          G
          gopikisjore
          from Bengaluru, Karnataka
          Dec 1, 2017
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          Address: Bangalore, Karnataka, 560076

          Hello,

          We are unable to surrender Credit cards and unnecessarily getting charged month on month.

          Kindly do the needful my no [protected].

          My credit card number : [protected] & [protected].

          None of the Axis Bank personnel are helping us and the Customer care is also not responding properly.

          None of the Branch people are o[censored]se.
          Axis Bank customer support has been notified about the posted complaint.
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            T
            TALLURU RANGA Vinod
            from Hyderabad, Telangana
            Nov 21, 2017
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            Address: 500013

            Hi harish anand,

            Please acknowledge and respond immediately.

            Sorry to say again and wasting your time as well as my time.

            Please take action or i will give police complaint as well as legally i will proceed if
            Misbehaved with my family members or raising his voice in residential apartment whatever
            Way he has done with me from morning even when i am in office.

            Please let me know when i have taken this card and till now every month how much i have
            Paid on immediate basis — this is my request

            This mail will be treated as evidence of harassment and embarrassment.

            I have again received calls and sms from person (I donot know his name) with below mobile number:

            Calls i have received @ [protected] with below times:

            13.17 pm
            13.05 pm
            09.57 am
            09.55 am
            09.53 am

            Sms i have received with below message @ [protected]:

            I am coming u r home arrange the payment inr 10700/-
            (So called... Xxxx person morning said me i have to pay inr 800/- as pending dues)

            If i am in office and what he will do by sending this message and going to
            My home.

            Even though he is performing his duties but that must be in proper way whatever customer
            Said — he has to update for pending dues but not like this type of harassment

            At this moment i am not having single np to pay for your card and as he was
            Threatened me to pay immediately.
            — i will not pay until i will receive my next month salary which is after 5th of next month (December-2017).

            Axis bank has to wait till then because this month i have already done inr 2500/- basing on my feasibility (Please go through below mail for more details if you still not read my earlier mail which i have send to after reaching office)

            Please acknowledge and respond immediately.
            Axis Bank customer support has been notified about the posted complaint.
            Hello,

            I am getting worst response from Axis bank, chirala branch and roaming to your bank from last two years for getting my amount which was deducted amount from my account without processing loan.

            Please respond to [protected]
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              S
              sanjayg.patel
              from Delhi, Delhi
              Nov 21, 2017
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              Address: 380061

              Hi sir/support tean,

              I am writing this complaint after long waiting for getting a response from axis bank help desk and from bank, however still my issue is not resolved yet.
              My account is freeze condition since 20 days and also my one fd was mutuared on 10th november but still not credited mutarity amount to my account.

              Hence i visited the branch for same. They advised me to fill kyc form which i have filled same day, bank staff said it will get unfreeze within 2-3 days but 20 days have passed but my account is not active yet.

              Last week bank stauff told that i have name mismatch in kyc document (Like middel name write in short in bank account) and full name in kyc proof.

              They also add request for change name in bank account as per pan card but still my account is not activated after 20 days.

              I visited branch 12 times and 4 email conversion with support desk of email but the ask me to wait and they doesn't have any proper response or reasone for it.

              My reqest number : 35919931, 35991512, 35991290

              I will be highly thankful.

              Branch: chandlodiya
              Mob no: [protected]

              Stay positive,
              Mamta patel
              Axis Bank customer support has been notified about the posted complaint.
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                R
                rekha singh tjs
                from Delhi, Delhi
                Nov 21, 2017
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                Address: Kota, Rajasthan, 324009

                Ref.: agree# ucr[protected]/customer id[protected]

                Sir,

                The undersigned we had bought a innova car on 2016. This said vehicle was bought on loan finance, the loan finance at the time of negotiation was said to be 3.54 lakhs, and accordingly the vehicle was procured. It is with regret to state that when the loan amount was transferred in our account, the amount was just 3 lakhs, the emi was supposed to have been fixed on the amount sanctioned, it is with deep regret to state that after making honest payment of the emi mentioned, why is a customer being totured to pay for an amount not sanctioned. The amount of 3.54 is now a ghost in nature as only 3 lakhs were sanctioned and emi fixed accordingly.

                It is requested to kindly have the necessary correction made in your financial records and not pester a customer for amount not given

                Thanking you, in earnest anticipation.

                Secretary,
                Rekha singh
                Tjs society of education. Kota
                [protected]
                Date : 18/11/2017
                Axis Bank customer support has been notified about the posted complaint.
                As i have my account no. [protected] which is salary account and im suffering from problem of consolidation charges plus 18% service tax. Every month my amount got deducted near about 400 rs per month and no one is giving me specific reason ..solve it ASAP either i have to take some other action or help from RBI.
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                  N
                  nishat fatma
                  from Pune, Maharashtra
                  Nov 21, 2017
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                  Address: 411030
                  Website: www.axisbank.com

                  I have made imps transaction (17nov2017) for the amount of 2000 from my axis a/c to united bank of india account & my second transaction (19nov2017) for the amount of 600 from my axis debit card transaction to irctc. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirements of money. I request u pls coordinate with bank escalate this issue.
                  My axis a/c no. [protected]
                  Branch: sinhagad road parvati pune 411030
                  Axis Bank customer support has been notified about the posted complaint.
                  Nov 13, 2017
                  Rajesh Kunchala's response
                  i contacted with coustmer service but no one responding.its a long process
                  Nov 22, 2017
                  Updated by nishat fatma
                  Dear sir / mam

                  I have made imps transaction (17 nov 2017) for the amount of 2000 from my axis account to united bank of india account & my second transaction (19 nov 2017) for the amount of 600 from my axis debit card transaction to (Indian railway catering & tourism corporation) irctc. The amount got debited from my account but the beneficiary account is not credited. We have urgent requirement of money.

                  I request you please coordinate with bank escalate this issue.
                  I contacted axis bank customer care, but no use.

                  My axis bank account no. [protected]
                  My current a/c is [protected] in Jambusar (Gujarat) branch. I have application for starting Internet banking and credit card before almost 45 days but it was not started yet. And not getting satisfied answer in your branch so please help about to solve this issue. Thank you.
                  Dear sir, yesterday around 9o clock i withdrawl money from axis atm near aphb colony with my axis atm card.but ducted the money from my acount but iam not reciverd from atm mechine.like 200 and 200 two times.
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                    O
                    Omprakash Rengarajan
                    Nov 21, 2017
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                    axis bank nro account frozen/blocked for a month

                    My axis bank account is frozen for the past 20 days and is still not released in spite of me doing all the needful.
                    Kindly study the below sequence of actions taken by me and the nri customer service support in this issue.
                    Hence i am unable to pay my home installment for the month of november until now which has to be paid on 5th of every month.
                    Now the bank is charging me interest on a daily basis due to non-payment...
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                    A
                    aamaity
                    from Kolkata, West Bengal
                    Nov 21, 2017
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                    I received a call yesterday, the 20th of november, 2017, from one assist, where they "claimed" they are calling from axis bank (To keep me interested, i suppose), and they started confirming my details, and telling me about some protection plan. After the call, an amount of inr 1899 was debited from my account, without my approval.

                    I do not want this plan and demand immediate action to be taken to refund the money back to my account, and to deactivate this plan at the earliest.

                    My name is aaruni maity, and the relationship number provided by one assist is 3122818.

                    Attached is a screenshot of the message i received from axis bank about the amount being debited.
                    Axis Bank customer support has been notified about the posted complaint.
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                      S
                      Sagar Dhawal
                      from Jodhpur, Rajasthan
                      Nov 20, 2017
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                      one assist service

                      Nitin s/o hasmukh
                      I would like to inform you that i have a salary account in your aburoad branch. Today a verification call recieved by me and contuniry of this process i activate oneassist service on my account and deduct 1, 899/- rs. From my account immediately. So want to deactivate oneassist service on my account and refund money which are debited from my axis bank account.
                      Please consider my complain as soon as possible.br...
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                      K
                      kamlakar Muthal
                      from Varanasi, Uttar Pradesh
                      Nov 20, 2017
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                      Address: Ahmednagar, Maharashtra

                      My atm card was blocked. I donot no why?
                      I requested for new atm card on date 10/09/2017. But till a day i have not my atm card how it is possible?
                      Bank says me that your atm card would reach in a few days.
                      But till not true.
                      Work of your bank was very very dull.
                      I really not interesed in your bank.
                      If i have not my atm card in two or three days then i was closed my salary saving account.
                      Axis Bank customer support has been notified about the posted complaint.
                      My online transaction is suspect.Pls. resovle it.
                      14 Nov '17 [protected] Imps Transfer One Time Rs7, 000.00 Suspect
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                        M
                        miss jain
                        from Mumbai, Maharashtra
                        Nov 20, 2017
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                        Address: Gurgaon, Haryana, 122001

                        I have contact branch and customer care for removal of lien on credit card, however, no one is bothered to help the customer. Moreover, nodal office also not bothered to help the customer. Suca third class bank in the world.

                        Also, i have drop an email to ceo and nodal officer but did not get any revert for the same, not even they are receiving my calls and not transferring to supervisor and disvconnect the call in between.

                        Such a worst service they are providing to their customer.
                        Axis Bank customer support has been notified about the posted complaint.
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                          M
                          Mahum Ezza
                          from Hyderabad, Telangana
                          Nov 20, 2017
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                          Address: Bangalore, Karnataka

                          I bought a phone cover from amazon which i returned on 2 november and they initiated the refund on 3rd november and they said i will get my money back within6-8 november. When i called them after 10th because i didn't receive my refund they said they have sent my money to the bank please check with them. I called axis bank last week and someone from your end said i will be getting it on monday but still i have not received my money. Can you please check from your side and deposite my money in my account. "charge dispute against this number[protected]"
                          Axis Bank customer support has been notified about the posted complaint.
                          Nov 20, 2017
                          Updated by Mahum Ezza
                          plesae do the needful
                          Nov 20, 2017
                          Updated by Mahum Ezza
                          its already been 3 weeks .. can you please look into this
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                            T
                            Tessa
                            from Bengaluru, Karnataka
                            Nov 20, 2017
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                            Address: Bangalore, Karnataka

                            Today i got a call from an axis bank representative and he told me about one assist service. I didn't subscribe for that plan, but from my account rs. 1899 is debited.
                            I called the axis bank customer care and they said this is not their department and they had no idea about how to contact the one assist department. They asked me to google to get the number of one assist department.
                            I also tried calling the card protection department and the reply was the same.
                            I waut to unsubscribe from the plan and want my money back.
                            Please do the need full
                            I have attached a copy of the mail that i have got.
                            Axis Bank customer support has been notified about the posted complaint.
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                              S
                              Shubhan1
                              from Delhi, Delhi
                              Nov 20, 2017
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                              Address: 12103

                              I am a axis bank debit card holder. The axis bank oneassist department has auto debited rs. 1899/- from my debit card number without my concern on date:16/11/2017 with the help of one axis bank representative whom i said that i didnot need the service.. I am not interested about this service at all and don't want this membership. So cancel the membership and refund this debited amount of rs.1899/- oneassist...
                              Please suggest how will i take legal action against the axis bank representative who harassed me like this and send all my personal details and balance to others without my permission...
                              Thank you
                              Axis Bank customer support has been notified about the posted complaint.
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                                B
                                Boobenthiran V
                                from Mamallapuram, Tamil Nadu
                                Nov 20, 2017
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                                i cant able to link my savings account details to the internet banking

                                Address: Kanchipuram, Tamil Nadu, 603002

                                My customer id is[protected], at first i tried to register for net banking using this customer id and i cant able to open a net banking account using the account details so i tried many ways and finally opened it using my credit card details, but i that i cant able to see or access any of my account details like payment, etc. So please help me in linking or activaing my net banking for the above mentioned customer id. And also im getting a...
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                                N
                                Naresh Gardas
                                from Hyderabad, Telangana
                                Nov 19, 2017
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                                As i have a credit card due of rs 21045 last month so i have paid a min due of rs 2048. Even if i have paid due amount of minimum on due date the amount has not been deducted from the total due amount and perhaps the due amount has been increased to21450 although i didn't made any transaction last month my credit card number [protected] exp date 11/19 please send me the details soon and also i'm getting monthly debit charges even though if i have not used any amount in a particular month
                                Axis Bank customer support has been notified about the posted complaint.
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                                  S
                                  Singh Sikandar
                                  from Noida, Uttar Pradesh
                                  Nov 19, 2017
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

                                  I have taken home loan from axis bank in june 2017.
                                  I have also signed subsidy declaration form that time. But still i have no information about my subsidy amount. No phone called or verification from any team.

                                  I also complete my approx 5 months but still this is same problem with my subsidy amount.

                                  I m asking to axis bank loan executive & his tl regularly but they are telling we are checking & checking only.
                                  Also axis bank customer care is saying no any information about it.

                                  Axis bank cheated with me regarding subsidy amount. And bank is taking no any action regarding this. They automatically proof in 5 months he is cheater.

                                  If bank can cheat customer then what is next step to take futures actions against bank.
                                  Axis Bank customer support has been notified about the posted complaint.
                                  I have taken home loan in jul-2021 till my subsidy is not credited
                                  why subsisidy is delay
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