| Address: Mumbai City, Maharashtra, 400070 |
Dear team,
I have axis bank's neo credit card that was activated a year ago.
I have bought an air condition in the month of 2 june, 2017 from reliance digital store. Total ac price was 43500, in which i have paid 15500 in cash, and remaining 28000 converted into 6 months emi.
I have paid continuously 3 emi for june, july, aug.
In the month of sep 21, 2017 i got cash back of rs: 1065 that cashback basis on my request credit card department adjusted in my reaming amount of ac.
At 30 sep, 2017 i have foreclose my all ac installment.
Now on 10 oct, 2017 i have bought washing-machine of rs:19247 using this credit card itself. But i did return this washing-machine and i got refund back on 15 oct, 2017.
My statement generation date is 12 of every month. Practically i dont have any outstanding in my current bill since i already foreclose ac remaining amount and washing machine refund has been adjusted in oct bill.
But today 1 nov, 2017[due date for oct 2017 bill] they deduct 14461. I have said them i dont have any outstanding but they said we will not return back amount. You can adjust this in your next bill i. E. Nov 2017.
I told them i dont want to adjust any bill, please refund my money. But they said "no", at any cost we will not refund your money.
I have spoken with their representative, floor manager but everyone said. This is our policy once amount deducted will not processed back.
Please help me to get my money back
Axis Bank customer support has been notified about the posted complaint.
Thank you, R Vasantha.