| Address: 143001 |
| Website: Axisbank.com |
Dear sir/madam
This is to bring to ur notice that your atm with id no. Apcn68052, has no security guard. I am aregular visitor to this atm last night[protected] i tried to do a withdrawal txn from this atm but at the end txn get hanged up, screen kept showing pls wait your txn is under process, for 20 min i stood there but nothing happened, neither it was cancelling neither it dispensed. I waited 30 min., nothing appeared. I wanted to interatct with security guard. I asked neighbours than i come to know there is no security guard and the key of atm is with juice wala who operates next to atm. Then after interaction i came to knw he use to clean the atm and close the atm and get paid 500/- for it. I called on displayed no. Inside atm room, which has been changed too. So there was no one from whom i could get help (Techinal) then that juice wala shockingly open the server door and restarted the atm. I asked him why he did that, he said whenver atm hang up like this i do it. It get resume automatically i asked him did u has any technical know how about this, he said no. This is serious prblm to ur atm and customers visiting your atm. Pls look into the matter and appint some guard at the atm, for security reason (As per rbi guidelines)
Axis Bank customer support has been notified about the posted complaint.
