| Address: 143001 |
| Website: Axisbank.com |
Dear sir/madam
This is to bring to ur notice that your atm with id no. Apcn68052, has no security guard. I am aregular visitor to this atm last night[protected] i tried to do a withdrawal txn from this atm but at the end txn get hanged up, screen kept showing pls wait your txn is under process, for 20 min i stood there but nothing happened, neither it was cancelling neither it dispensed. I waited 30 min., nothing appeared. I wanted to interatct with security guard. I asked neighbours than i come to know there is no security guard and the key of atm is with juice wala who operates next to atm. Then after interaction i came to knw he use to clean the atm and close the atm and get paid 500/- for it. I called on displayed no. Inside atm room, which has been changed too. So there was no one from whom i could get help (Techinal) then that juice wala shockingly open the server door and restarted the atm. I asked him why he did that, he said whenver atm hang up like this i do it. It get resume automatically i asked him did u has any technical know how about this, he said no. This is serious prblm to ur atm and customers visiting your atm. Pls look into the matter and appint some guard at the atm, for security reason (As per rbi guidelines)
Axis Bank customer support has been notified about the posted complaint.
Chq no 6100(chq drawn at sbi Purulia) issued by INDIAN POSTAL DEPT and Issued at Purulia .
on 21st September I have received a mgs that my chq has been returned. I was really surprised that how a govt cheque has returned...what may be the reason...later come to know at that time axis bank Puruliya was not participating in cts clearing so they send my cheque to Bankura and this cheque returned from Bankura sbi .As far as i know this type of postal cheque only passed by either issuing branch(ie sbi Purulia) or by CTS clrng.
Now from last couple of days my daily routine was call one of your officer to ask about an update. everyday he reply cheque not found, bankura branch not yet send it, etc etc.Totally unprofessional attitude. As per his instruction i also send this snapshot...after that today i receive a call from your staff that i have to visit your branch and collect the cheque. When I inform him that the cheque return due to tech reason so kindly lodge it once again from your end.He told me that whatever i have to recv the cheque from them and after that i can deposit it once again.
Really beyond my thinking why i have to travel about 50km just to fill up a chq deposit slip.
what is my fault?
Deposit a cheque in your branch...
your CTS system not working and I have to pay the price?
why i have to sign the return register where i am not taking the cheque with myself?
I already lost interest income for 10-15 days. please lodge this cheque from your end, .
Please dont force me to proceed further