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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 414

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G
Gangeshwar Awasthi
from Dhanbad, Jharkhand
Oct 1, 2017
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I transacted an amount of inr 346 through bhim axis pay app vide transaction id[protected] on date 01/09/2017 and transaction failed but account debited. I made a query against it on same day but till now it's not been resolved. The transaction was made from the account with bank of baroda linked with the app. My query id is[protected] which is not resolved yet plz help..
+1 photos
Axis Bank customer support has been notified about the posted complaint.
I have linked two account (Airtel Payment Bank and Paytm Payment Bank) in Bhim Axis Pay App.I Made a transfer transaction of Rs180 through paytm payments bank into Airtel Payment Bank (Transfer) in axis pay app on14-Nov-2017 3:42 pm but the amount is debited from paytm payments bank but not credited in airtel payment bank.
So please resolve the issue.
I have attached the screenshot of the transaction

bhim axis pay transaction failed - Comment #2926079 - Image #0
transacted an amount of inr Ra399 through bhim axis pay app vide transaction id[protected]on date 13/11/17 and transaction failed but account debited. I made a query against it on same day but till now it's not been resolved. The transaction was made from the account with oriantal bank linked with the app.which is not resolved yet plz help..
I was recharged my Jio mobile number through Bhim axis pay on 26-01-18, with transaction amount of 399. But I don't get cashback amount till now. Solve this problem
I was recharged my Jio mobile number through Bhim axis pay on 13/02/2018, with transaction amount of 498 but amount deducted and I don't get any recharge I made a query against it on same day but till now it's not been resolved. The transaction was made from the account with paytm payment bank linked with the app.which is not resolved yet plz help

bhim axis pay transaction failed - Comment #3007652 - Image #0
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    G S Patra
    from Gidam, Chhattisgarh
    Oct 1, 2017
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    This is in reference to my s/b a/c no - [protected], opened at durgapur (City centre), w. B as a salary account. After my transfer in 2014 from durgapur to bhilai (C. G) my salary a/c was shifted from axis to sbi. However the above mentioned axis bank a/c was active for all purposes upto march'17. After that i had tried several times to deposit money in the account by several means but it was failed every time. On inquiry in the opening branch (Durgapur) it was informed that my account is "credit freeze" and it will be activated by submitting kyc (Pan & aadhar) in any branch in india. Accordingly i had submitted the above document in bhilai (Supela) branch in the middle of sep'17 but no action till date. Bank is restricting me to funding my account, but deducting penalty on monthly basis for not maintaining minimum balance. What can i do? Who will look into this matter. Before going to any higher authority i post this complain in customer care portal with a hope that issue would be resolved at the earliest.
    G s patra
    Axis Bank customer support has been notified about the posted complaint.
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      K
      Kunal Anmekar
      from Savda, Maharashtra
      Oct 1, 2017
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      Address: Jalgaon, Maharashtra, 425201

      I am kunal ramswamy anmekar, i have an account in aix bank bhuswal branch
      My account no :-[protected]
      Ifsc:-utib0001040
      Debit card:-[protected]
      Exp dt:- 07/21
      Bank trasaction id :-5038952718936710003091
      Csc:- 006 - this card i used to make a payment and they are teeling that we have credited 1049 amount on this card and i havent recive one so i am disputing this

      I have purchased a product from flipkart they have refuned me rs1049 on my account on 12th sep 2017, but our axis customer care is not helping me and they are telling we cant check anything, flipkart has given me :-
      Ref no flipkart:- bzt[protected]
      Refund id :[protected]
      I have not recived any amount of 1049rs

      Please look into it and sort this problem, waiting for your reply

      Sorry for the trouble
      Axis Bank customer support has been notified about the posted complaint.
      Oct 01, 2017
      Updated by Kunal Anmekar
      I have already visted axis bank branch 2 times and i have also given a application regarding the same with aadhar card xeroz attach with that as i was asked to do, still it has been more than a week i am not getting and answer from branch, they are just telling that it usually take time come later
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        R
        rajgokul
        from Nanded, Maharashtra
        Sep 30, 2017
        Resolved
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        Resolved

        Address: Pune, Maharashtra, 1
        Website: [email protected]

        Dear team
        My ac no. Is [protected] & name of gokul koli, i am send money 2364/- imps to my friend ac of sbi ac no is [protected] akluj branch at date[protected] but money is send successfully but his ac is not credit and my axis bank ac is debit fund and am going to bank many time but they are not proper solution is my problem so please guide me

        Regards
        Gokul koli
        Mob no.[protected]
        Nov 13, 2017
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 07, 2017
        Axis Bank Customer Care's response
        Hi Gokul,

        Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

        Regards,
        Axis Bank
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          S
          Sushmitha Belagali
          from Bengaluru, Karnataka
          Sep 30, 2017
          Resolved
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          Resolved

          Address: Hyderabad, Andhra Pradesh

          I had opened a salary account no. [protected] recently. I received an email informing me that it has been activated into a demat account. I do not intend to operate this as a demat account. I need only a simple savings bank salary account. Please deactivate the demat facility immediately. I would request you to send me an email informing me about the deactivation.

          Thanking you
          Sushmitha s b
          Nov 11, 2017
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 07, 2017
          Axis Bank Customer Care's response
          Hi Sushmitha,

          We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2y74ihN for us to assist you.

          Regards,
          Axis Bank
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            D
            Dilip Mishrs
            from Delhi, Delhi
            Sep 30, 2017
            Resolved
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            Resolved

            Address: 110085

            Dear i am dilip mishra and my account number is [protected] and my complaint is listing rupees in my bank account that i had received 10000 above rupees since 28/09/2017 (3:00 o clock) i have received sms than cut rupees from my account than i have received rupees 5430 and i called for complaint but 3 times but not respond anny bank manager and i want rupees 10230

            Thanks & regards
            Dilip mishra
            Nov 7, 2017
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 07, 2017
            Axis Bank Customer Care's response
            Hi Dilip,

            Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

            Regards,
            Axis Bank
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              A
              ArindamR
              from Chennai, Tamil Nadu
              Sep 30, 2017
              Resolved
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              Address: Kolkata, West Bengal, 700031

              Hello all

              Below is the email i wrote to axis bank today. Iam sharing the same email with you so that you may assist me asap.

              Thank you
              _
              Email to axis bank
              _

              Hello team

              It has been a stressful path for me till the time i applied for a credit card with your bank. Till date i have been in contact with the person who collected my details (Avi[protected], axis bank customer care support (I do not know his name but i called the customer care number) and with a lady (Barsha chatterjee[protected]. After time went on, i contacted these persons and found that my kyc details were not matching and hence the card was rejected. How come? I have my corporate salary account with axis (Pwc sdc) and i have an ongoing car loan from axis as well and nothing was mismatched that time! How can this happen now? I got no answer for this question from any of these persons. I repeatedly requested these persons to give me an update (And also the application id so that i can track online) but i did not receive any & this card i applied was for a medical operation for my wife. I told them the reason for application also multiple times. May i now know the status please and the application id along with a date as to when may i expect the delivery of this card? Else i will have no help from this card (If i receive the same after october 15th - which i told all the persons mentioned above). Would you mind providing me the details please?

              My name: arindam ray
              Pan : ajupr1846g
              Salary account number: [protected]
              Contact number :[protected]

              Regards
              Arindam ray
              Nov 10, 2017
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 07, 2017
              Axis Bank Customer Care's response
              Hi Arindam,

              We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2oy1P87 for us to assist you.

              Regards,
              Axis Bank
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                H
                harsemon
                from Ludhiana, Punjab
                Sep 30, 2017
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                Hlo sir/madam,
                I am hereby to complaint about axis bank. I have a saving account in this bank. I have transfered amount of about 10200 canadian dollar on 18 september 2017. On that day indian rupee was 52.32 as compare to canadian dollar so according this price 533, 664 indian rupees should be deducted from my account but they have deducted a amount of 563, 000 indian rupee approximately. I have complained about it in the branch and i have even called the customer care centre for several times but there is no explanation.
                So i want rbi to take action against this.
                My account number is *6493

                Please help me
                Thank you
                Axis Bank customer support has been notified about the posted complaint.
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                  H
                  harsemon
                  from Ludhiana, Punjab
                  Sep 30, 2017
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                  Hlo i am harsemonjot kaur. I have a saving account in axis bank branch in punjab. I have transfered about 10200cad dollar from my account. And the amount deducted from my account was 5, 63218 ruppees which too much bcz the dollar rate at that tym was just 52.32 indian ruppees they have deducted money at dollar rate 55.60. Now how can this happen are they getting dollars at such a high rate i am so shocked. I have called the customer care numbers and other complaint numbers for at least 10 times but there is no response. I am totally disappointed with the service of this bank. Now i want a proper explanation for this.

                  Last four digits of my account are 6493
                  Nov 9, 2017
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 07, 2017
                  Axis Bank Customer Care's response
                  Hi Harsemonjot,

                  We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

                  Regards,
                  Axis Bank
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                    A
                    Abhishek Baviskar-Patil
                    from Sangli, Maharashtra
                    Sep 30, 2017
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra

                    In dec 2016, in mu account 99k has been credited, and same date its has been debited... I dont know how its come, but next months jan17 axis bank debited my 99k from my account as saying lean amount...

                    From last 10months i m fighting for my money... It was my provident fund. For dad operation... I write 31mails to axis bank customer care...

                    Chore he sale...
                    Nov 10, 2017
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 07, 2017
                    Axis Bank Customer Care's response
                    Hi Abhishek,

                    We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

                    Regards,
                    Axis Bank
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                      P
                      purushm91
                      from Coimbatore, Tamil Nadu
                      Sep 30, 2017
                      Resolved
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                      Resolved

                      Address: 632204

                      Hi,
                      Last day i was withdrawal amount below mentioned atm id but to through error unable to process your request but reduce my account balance. So i tried another bank to withdraw amount to shown your card blocked. Please check and refund my balance and unblock my card. Mentioned transfer details.

                      Your a/c 836976 is debited inr 3000.00 on[protected]:48:16 a/c bal is inr 8497.57 info: cash-atm/tccs0060. Get axis mobile: m. Axisbank.com/cwdl

                      Thanks,
                      Purushothaman m
                      Nov 7, 2017
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 07, 2017
                      Axis Bank Customer Care's response
                      Hi Purushothaman,

                      We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you. Alternatively, call us on our phone banking number:[protected]/[protected].

                      Regards,
                      Axis Bank
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                        A
                        Askem
                        Sep 30, 2017
                        Resolved
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                        Resolved

                        This has been over 14 months since my mother passed away. She had a savings account in axis bank. The axis bank employees have been harassing nominee by not providing information, giving incorrect information, misleading and telling procedure in small bits and pieces. They have been controlling the money for over 14 months and now, demanding indemnity bond on stamp paper to protect the bank after all the wrongdoing.
                        Because of fear of further block and delay in receiving money, nominee has no choice but to provide indemnity bond and lose the right to take the bank to courts. This trick of illegally holding nominee's money and then forcing him to give indemnity bond is despicable and wrong. Axis bank does not care. No wonder, their corrupt officials were jailed during demonitization as they joined corrupt businessmen to illegally change black money. One needs to be very careful with this unethical bank.
                        Nov 10, 2017
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 07, 2017
                        Axis Bank Customer Care's response
                        Hi,

                        Sorry for the trouble. Please call us on our phone banking number:[protected]/[protected] for us to assist you.

                        Regards,
                        Axis Bank
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                          M
                          MR Exports
                          from Warangal, Telangana
                          Sep 29, 2017
                          Resolved
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                          Resolved

                          Address: Ernakulam, Kerala, 682034

                          Sir,
                          We are an exporting company based on kerala, ernakulam. Our company name is m. R exports. We enquire axis bank. Kochi branch. Ernakulam. (Branch code - 000081.)
                          For opening a current account. We submitted all the documents including a cheque of rs.11000 on 23rd of august 2017 to mr. Jinu (Mob.+[protected] after two weeks bank cleared our cheque on 6th september 2017. But they didn't allow the account number. Instead of this we are faceing a loss of rs.5 lakhs per week. Kindly solve our issues earlier as possible. Hope your replay soon.
                          Thank-you.
                          M. R exports.
                          2nd floor, door no 2/344h
                          Vattaparambil building.
                          Near cheranallor signal.
                          Cheranallor.
                          Ernakulam.
                          Email: [protected]@gmail.com
                          Mob; +91 [protected], +91 [protected]
                          Nov 10, 2017
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 07, 2017
                          Axis Bank Customer Care's response
                          Hi,

                          Sorry for the trouble. Please call us on our phone banking number:[protected]/[protected] for us to assist you.

                          Regards,
                          Axis Bank
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                            M
                            Maulik Mehta
                            from Mulund, Maharashtra
                            Sep 29, 2017
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                            Address: Mumbai City, Maharashtra, 400013

                            Hi,

                            My name is maulik mehta and my meal card number end with 0070.

                            As per my telephonic conversation with customer care executive there is transaction of 400 rs on 23-09-17 at royal lunch home, which is at worli, mumbai.

                            I have not done that transaction. I was not in the city on that day and thus there is no possibility for the same.

                            Kindly, look into the matter and revert the money back to my card.


                            Regards,
                            Maulik mehta
                            Axis Bank customer support has been notified about the posted complaint.
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                              B
                              bawa11
                              from Pathankot, Punjab
                              Sep 29, 2017
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                              Address: 147111

                              I state that i have open ac with bank 9 month ago. When i open the ac bank say
                              We install mini atm/pos on ur shop. But 8month gone pos ot install. I visit bank
                              Many time. I was assured from abm mr. Karan every time that it would be take some time
                              Now i have no pashions to wait for this
                              Plz solve my plm
                              Amandeep c/a no [protected] axis devigarh branch
                              Bawa telecom
                              Vpo. Devigarh
                              [protected]
                              [protected]@yahoo.com
                              Axis Bank customer support has been notified about the posted complaint.
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                                S
                                S b Thapa
                                from Delhi, Delhi
                                Sep 29, 2017
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi

                                Sir,
                                I was submitted the every document and information in many time to axis bank representative named mr. Jitender singh and mr. Pawan, pushp vihar branch of axis bank new delhi

                                Whereas, since last one month they were issued me a kit in which account number, cheque book and debit card but saving account could not active as of now.
                                I am tired to follow up with those person

                                Kindly help!

                                With best regard
                                S. B. Thapa
                                Email id: [protected]@gmail.com
                                Nov 14, 2017
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 07, 2017
                                Axis Bank Customer Care's response
                                Hi,

                                Sorry for the trouble. Please call us on our phone banking number:[protected]/[protected] for us to assist you.

                                Regards,
                                Axis Bank
                                Axis bank service is great. but wanted to complain against Mrs. S Pednekar of Axis Bank Mahavir Nagar Kandivali Branch.
                                The lady is always on her personal call right from the time the bank opens i.e 9:30 a.m. instead of attending the customers. Just wanted to bring to the notice of the bank.

                                Best Wishes.
                                Axis Bank Customer Care's response, Oct 7, 2017
                                Verified Support
                                Hi Priya,

                                We’re sorry about the bad experience you had at our branch. Thanks for bringing this to our notice. We always strive to improve our services and your feedback really helps. We’ll definitely take this up with the branch management.

                                Regards,
                                Axis Bank
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                                  T
                                  Tariq Abdul Zaid
                                  from Panaji, Goa
                                  Sep 28, 2017
                                  Resolved
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                                  Resolved

                                  Address: 411020

                                  Sir, i am abdul tarik, suddenly call from axis bank for loan offer than as per your rqst dhananjay (Mbl - [protected]) come to my home for collection of docus, after not sanction my loan he is not return my docus to me since 2 month, i have also calling him he said today, tomorrow, but not return to me after that he is not recd my calls, and as per rulling you are not authorized any docus deposit to you if not reqd.
                                  Why he is not returned to me??
                                  I think he is misuse my docus.

                                  Request return my all docus to my address as per your request i have given as soon.
                                  Bank staff
                                  Nagesh - [protected]
                                  Nov 10, 2017
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 07, 2017
                                  Axis Bank Customer Care's response
                                  Hi Tariq,

                                  We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2nsTx11 for us to assist you.

                                  Regards,
                                  Axis Bank
                                  (Consolidated Charges for A/c 178.81 ) this charge has been debited in my account, cheating frauds immediately i'll close my account. they can't send to any one sms and email. fully frauds i hate this transaction. [censored]ing frauds
                                  Axis Bank Customer Care's response, Oct 7, 2017
                                  Verified Support
                                  Hi Priya,

                                  Please refrain yourself from using any abusive language. We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

                                  Regards,
                                  Axis Bank
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                                    A
                                    Advmbagrawal Agrawal
                                    from Chennai, Tamil Nadu
                                    Sep 28, 2017
                                    Resolved
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                                    Resolved

                                    Address: Ahmedabad, Gujarat

                                    I have one credit card of axix bank. Before month one lady yasmin call from axix bank and told me for credit card your nominee name and address proof required after that one person came to my office and have some paper and want to my sign reading that paper is paper shown for adone card of my wife without my request or consirn thay told for sign of nominee and take sign for adonne card by misrepresentation or wrongly information given. After that more time bank employee call me and further misrepresentation going on. Number of time i say that we don't want than and than they call number of time and harnessed me. Pls do needful.
                                    Nov 10, 2017
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 07, 2017
                                    Axis Bank Customer Care's response
                                    Hi,

                                    Sorry for the trouble. Please share your contact number for us to assist you.

                                    Regards,
                                    Axis Bank
                                    What are the reasons why my transactions are being denied are told online online International Transactions are being denied
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                                      parveendhm
                                      from Noida, Uttar Pradesh
                                      Sep 28, 2017
                                      Resolved
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                                      Resolved

                                      Address: Gurgaon, Haryana, 122017
                                      Website: axisbank.com

                                      I am having an account in axis bank from around 7 year. I went to palam vihar gurgaon. Their staff is so stupid doesn't know how to talk, just misguiding that u can't open a sukanya samridi account without opening a minor account with min balance 10000. Then i talked to customer care they are saying definately u can open an account. But bank is not responding their are just focusing on their target and harsing to customers
                                      Nov 11, 2017
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Sep 17, 2017
                                      Kavitha Jayadev's response
                                      When I mailed amazon I came to know amount refunded from Amazon but it is not reflecting in axis account

                                      The Authorization Code (Refund Reference Number) for the transaction is [protected]-032276.
                                      Sep 24, 2017
                                      Rajasekar D's response
                                      Still Now Never Get Complaint Update And Deduction ReasonsAlso
                                      Verified Support
                                      Oct 07, 2017
                                      Axis Bank Customer Care's response
                                      Hi Parveen,

                                      We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

                                      Regards,
                                      Axis Bank
                                      Your deducted for consolidate charge Rs 970, And GST also Rs 177, then before months your deducted RS 1100 for Cheque return charge, one cheque bounce means your deducted Rs 500 only your deducted charge, but why deducted rs 1100, then now deducted consolidated charge what's the reason, check then refund my Amount...
                                      Hi team,

                                      I purchased products from Amazon and paid using my debit card.Later Amazon refunded my amount but it is not reflecting in axis bank account.let me know on the same

                                      Regards,
                                      Kavitha
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                                        Veera Rajan
                                        from Chennimalai, Tamil Nadu
                                        Sep 28, 2017
                                        Resolved
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                                        Resolved

                                        Address: 605001

                                        The network in this branch is very worse and always need to wait a lot. Whenever i have to withdraw cash i have to wait a lot and the same with deposit also it look lot to get the amount credited to our account. I have meant there for lot of times and always had a worse experience. Kindly take concern actions. This branch is very worse regarding the network.
                                        Nov 7, 2017
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 07, 2017
                                        Axis Bank Customer Care's response
                                        Hi Veera,

                                        We’re sorry about the bad experience you had at our branch. Thanks for bringing this to our notice. We always strive to improve our services and your feedback really helps. We’ll definitely take this up with the branch management.

                                        Regards,
                                        Axis Bank
                                        Dinally i want to close my account and i gave a request and sign on it for closing my account but bank is not close since last 7 days now i am going to register id tomorrow
                                        Axis Bank Customer Care's response, Oct 7, 2017
                                        Verified Support
                                        Hi Siddharth,

                                        We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

                                        Regards,
                                        Axis Bank
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