Axis Bank Complaints & Reviews

An amount of Rs.5843.15 debited to my account on 8/9 did not reach beneficiary. This amount is not credited to my account till date.

This amount was payable as school fess and payment was made by using debit card. I have also lodged the complaint with Axis bank and complaint no is[protected].

Please expedite credit the amount.

janardhana r
[protected]

Hello,

I'm very much saddened by the recent customer experience i have had with axis bank and feeling kind of left with no option but to move to the court. I am holding a priority account with account number [protected] at your mathura main branch. Recently, my account has been charged anonymously; therefore, i walked into your mathura branch on 19th september to inquire about the anonymous charges. To my surprise, i was told by the branch that the charges were implied due to non-maintanence of minimum account balance for past couple of months. When i told them that i was advised by my relationship manager (Now a former axis employee) lalit kumar that there would be no charges for no maintenance as it was a priority account, the new relationship manager neeraj, who has replaced lalit said that the account is no more a priority account. Upon this, i showed him my net banking page, which still says axis priority for my account and also told him that i was never intimated by any means of communication about the degradation of my account. Neither was i made aware of any possible future charges by the bank via any communication method. Based on these reasons, neeraj agreed to have the recent charges reversed for my account and advised me to maintain the account as a non-priority account going forward, which i understood. He said that the charges would be reversed with a day or two; however, it's been a week by now and nothing has happened.

I'm respectfully requesting you to please give my money back and give me a chance to make an informed decision about continuing my relationship with the bank.

If this issue is not addressed and my money (Which is unjustifiably deducted from my account balance) is not credited back to my account, i will be forced to involve my lawyer and take legal action against your bank.

Hoping for a positive solution from a reputed and growing bank.

Thankfully,
Nakim

My axis bank credit card was blocked on apr, 2017 but transactions are happen from july, i complaint to the bank through customer care and calling them regularly to check my request status but issue not resolved yet from 45 days.

My questions are:

How transactions are happen on blocked credit card?

What is the permanent solution to clear my issue?

I have been following up with the ahemdabad branch for 12 days now to update my contact number but to no response. I was informed by the helpdesk that it should not take more than 4 business days. I have also submitted the required documents not once but 4 times by now. It is not acceptable as a consumer that a contact number update is taking this long.

Housing loan form axis bank is really mental torture.

Dear sir/madam
This is kishore, reliance industries jamnagar. Axis bank is one of the worst bank, i couldn’t face such a problem throughout my 20 yrs career. I don’t know how to teach them or give a lesson to them then i came to know that this is the only way to teach a lesson for this type banks.
I have taken housing loan on 2009 (Ph[protected] with floating interest kindly check every month 1st they have collected emi without fail. If the rate of interest increases they have shown in the system immediately where as decreasing customer has to give a letter why customer have give a letter??.
I have taken loan at bangalore address later i have been transferred to jamnagar, i have changed all details in the axisbank portal then i have applied for lod and outstanding letter by submitting all required documents (On 01.08.2017) they didn’t give me receipt, no online, no calls, simply i have to submit hard copy to their out let and met the manager (Mr. Yogesh) he said wait for 15 days. After fifteen days started trouble, i called him he said wait for one week 21st i called him for status he replied that was dispatched on 19th from bangalore so wait another week.
1st of sept (Means 30days), i couldn’t received the documents then i called him, he told me that documents dispatched to your bangalore address which was left before 8yrs then he told me that contact customer care, i called customer care number they told me that i have to submit documents at jamnagar branch again i put a leave in my office and went to branch i met mr. Akash who is concern person for home loans and submitted all documents on 11.09.2017, he is not responding over phone due to work busy i couldn’t able to meet him literally i was very much frustrated. Nobody is responding my phone my phone they are not giving my original documents, it’s a mental torture for me.
I have evidence with all my call records.

Regards,

Kishore,
Jamnagar.

I got a new car in 2014 from concept hyundai - ahmedabad and my car loan was processed from axis bank. After 3 years, in 2017 i started getting calls from local landline numbers stating that i have very good repayment record hence axis bank is offering top up loan at lower interest rate.
I denied it for some 10 time to 10 different people but then though if it is less interest then why not? I finally agreed for top up loan.
The girl who called me (I am sure from some dsa of axis bank) very clearly told me that if i want to foreclose my car loan any time from day 1, i can do so without any penalty because this is top up loan and not fresh loan

Very recently i bought a new car hence i wanted to prepay car loan (Top up loan) but to my surprise axis bank charged me rs 15000 as penalty for foreclosure. I strongly objected the same stating that i was told by your staff that there are no charges.

Nobody helped me at axis bank and i had to pay the penalty as i wanted noc as eary as i can

I have serious complain about this incident and i demand rs15000 refund back otherwise i am going to file case in ahmedabad disctrict consumer court

Sir/madam,
This is adv. Suhas vitthal bhogawade residing at shikrapur tal. Shirur, dist. Pune. I am lawyer by profession and having account in axis bank at branch of shikrapur since 2 years. I am in need of 2 lakh rupees personal loan from your bank. When i visit to shikrapur branch for enquiry of loan, branch executive told me that you are lawyer by profession so we can not give you personal loan or cash credit or any another type of loan.
I am regularly tax paying person and also having good transactions in account of axis bank since two years. I am also using axis credit card. I am complaining that only because of my profession, how could you denies my loan. Please enquire for same and do me reply.
Yours sincerely
Suhas vitthal bhogawade
Mob. No. [protected]
Account no [protected]

Dear team,
I have no sms alert for balance deducted from my account. We have received sms alert for balance saving on 15- sept 17. Then called to customer care and closed my atm card also make a complain regarding wrong transaction 10000 rs on 5- sept, 17. Visited to sect-62 branch axis bank and submitted dispute form.
My customer complain closed due to with in 7 days make a complain but we have no any information or sms alert for transaction. We have registered my mo. No-[protected] and e-mail also ([protected]@gmail.com), not receieved any bank statement on my mail.
So please credit 10000rs in my account..
Custome complain no[protected]
Name - anuj kumar
Account no-[protected]
Dob-10-dec-1983

Hello axis bank

I have made a upi transaction from my axis bank salary account to my friend hdfc bank account on 19-september-2017 2:15:00 pm for rupees of 40, 000. The amount was deducted from my account instantly but not credited to my friend's account. I have tried axis bank customer care number on the very same day but unfortunate it was fully engaged and got a message from axis bank that all there customer care executives are busy so they will call me back with in 24 hours from a particular number. But i need the money most for the same day so i have tried their customer mail id and i got a response on the same day that refund may take up to 48 hours (Wow in a lightning fast world i have to wait for my own money for 2 days unbelievable). I had to wait there is nothing much to do. On 20- september - 2017 morning again i called customer care just to get updates, but the most interesting thing was there ivr will get disconnected anytime in between 4 minutes 30 seconds. Maximum was 4 minutes 30 seconds, i don't know why but seems to be so weird. I made 14 calls on that none of the conversation with customer executive was successful as either they put me on hold or no replay fro long time or eventually get disconnected from ivr. This was repeated on day 21-september-2017 too. Today also i tried for 7 times and with a frustration i have ended up here. What i got from 1 of customer care was raise a complaint from upi app which i already made. It was such a disappointment from one of the top banker from india. Expecting necessary actions asap

Dear team,

I want to close my salary account which is pending from last 5 years and i left the company. I have already given by request to close my account in june to and visited bank 2 times still the bank did not close my account so far. I am sick and tired being follow up from bank and written couple of e-mail still account is not close even. Ruchi told me to deposit inr 530 in order to activate your account then we will close it. After that have spoken to ruchi & operations manger for the same 2 times and written mail to them but they did not close my account and i am still getting emails statements from bank.
Currently i am not living in india and it cost me a lot to make call.

Can you assist me.

Mansh chandenia

Account no. [protected] -Â
Account type : savings-basic savings account
Lien amount : 530.90
Ifsc code : utib0000311
Micr code :[protected]
Branch name : vaishali nagar, jaipur [rj]
Open date :[protected]

Account opening form of gp property dream pvt ltd was submitted on 22/08/2017 in axis bank new panvel navi mumbai branch but still account is not opened/activated.. We met shadab malik deputy manager at new panvel branch. Contact no[protected]/33. [protected]... Every time give assurance that account will be opened... We are facing lots of problem... We incurred more than 10 lakhs business loss due to not opening of account.. Please help us.

Sulekha kumari

Director...[protected]

This is really frustrating as i receive around 10 calls per day from axis bank to sell their credit card. I have requested them too many times but still, they keep calling me. I get calls when i am busy in a meeting or when i am sleeping. I have even threatened them that i will make police complaint but they are least bothered and i am not surprised with their lethargic attitude. I have even registered my number on dnd but still, i receive calls. Please help me to get out of this mess created by axis bank. I have even threatened them that i will deactivate my account from axis bank but they don't pay heed to the complaints raised by their customer. Their main aim is to sell their credit card.

Husain barwaniwala
Soon to be ex customer of axis bank
[protected]

Dear team,

Am getting daily call from the axis bank call centre on [protected] for loan payment which k anand have taken from them.

K anand have gave my number either by mistake or to fool them but even after 10days continues telling them about this mistake they are doing daily call since a month. Daily i have to request to stop the calling and its a harassment calling daily for loan payment for which i have not taken.

Dear sir, this is amol kharule from auranabad maharashtra i have an account in axix bank account but it is dormant i will clear this dormant account to normal account by visiting aurangabad main branch so again it will go in cradit freeze stage so that my salary is not credited in to my account.
Kindly look in to matter
So i have submitted crf form to pune

Dear sir,
I did a payment by my friend's axis bank credit card on january 15 2017, due to any fault payment declined by the merchant but the amount of 3465.80 rupees deducted from credit card
So i make another payment by my bank of baroda debit card
After few months in april 24 2017 i got refund of only 1510 rupees instead of 3465.80.
I talked to customer care as well as contacted to the merchant he gave me the transaction date and arn no. Of refunded money
Details are following:-
Date of payment-15. Jan.2017
Date of refund-24. Apr.2017
Deducted amount-3465.80
Refunded amount-1510 only
Arn no - 75178047016000023473821
Date of payment by merchant-4 apr 2017

I kindley request you that please help me about this problem and refund my whole money with interest

Thank you

Dear team,

I am ashish kumar jain. I have applied for salary account in axis bank limited on 5/09/2017. I got an instant kit of the account on the day itself and on 11/09/2017 even a sms mentioning my application no. Which is [protected]. I have tried contacting the customer care but even they are unable to solve the issue and saying that they are not able to see any details for the same.

I have submitted all the necessary documents and its being around 14 days for the same.

I request you to kindly check the status for the same.

Contact details : [protected]
Dob : 07/11/1991.
Email-id - [protected]@gmail.com

Moreover i have even mailed at customer. [protected]@axisbank.com yesterday, for which i got a reply that the email id is not registered with us.

I am an account holder of axis bank bangalore.. It was a salary account  ([protected])  and i have not been using this account for a long time and i wish to reactivate my  account (Remove dormancy)...in this respect i approached one of your branches at srinagar kashmir axis bank munawarabad) and submitted required application and document..

This is pathetic on part of axis bank for not solving this issue.

Kindly get this expediated and get the account reactivated. As i am waiting from the past 18 days...

Hazik rasool
[protected]

I have platinum mastercard of axis bank. I have been using this card since last year. I had deposited 10000 rs when i opened an account, after that, i have used this account for few months then, but from last two months i haven't used this account in any way neither from netbanking nor from atm but the bank has debited the amount of 500rs as consolidation charges from my account. I am not getting why the hell this amount is getting debited almost every month even if i am not using this account. Please tell me what is this consolidation charges and why it is charged on my account every month, and if this is the standard procedure of axis bank then let me know the procedure to close this account. I am fed up of this # now.
I have attached screenshots of my whole statement which shows that i have been charged a total amount of 2035 rs till now as consolidation charges. And i cant understand that why the consolidation charge is less than 50 rs sometimes and other times it is more than 500rs? Please let me know why is this happening to me. And one more thing one of my friends have the same account that i have because of we both opened axis account at the same time with same first balance which was rs 10000, but he never gets charged any consolidation charges on his account but i get charged the same for every month.

Dear team

I holding demat account in your axis bank in 2013... And my demat account number is 16744642 in this demat account close in last 3 years.. Please give confirmation letter in this account closed... Last week i have visit diu branch and also visit in veraval branch sold i'd is 541 and 1599 he was not give confirmation letter he tell me in this facility not available in this branch you can contact other branch please put up thus query on urgent basis and give solution..
Note :now i live in diu so you can contact diu branch and give confirmation letter on letter paid...

A fraud is done with my credit card. I haven't shared my credit card information with anyone. I have submitted all the necessary documents like fir, copy of dispute form with amount mentioned & other documents reagrdnig fraud to the axis bank. Inspite of doing all the procedures, some amount is debited or leaned from my axis bank account without informing me by the axis bank. I can't pay for the credit card bill amount which i haven't utilised. Please resolve this issue as soon as possible and kindly reply back.