Axis Bank Complaints & Reviews

I am having personal loan with axis bank for rs.200000 for 48months tenure with an interest rate of 17%. I have applied for a top up loan on this existing loan. That time i have completed my 32emis of existing loan. So the bank persons explained me that you will get top up loan at 13.5% under new scheme offer. So i agreed to apply for a top up of 300000 on existing loan. I submitted all the documents, finally after 28days i got confirmation mail that loan is sanctioned for rs.2430000 and interest mentioned is 14.99%. So again i contacted the bank people and asked. They confirmed me that its a top up loan only, your balance amount for old loan is rs.15328, which will be deducted and fresh loan amount approximately rs.227000 will be credited to you. But i got a new loan for rs.243000 without closure of my old loan account. Now instead of paying single emi monthly, i have to pay two emis for both loans which is approximately rs.11500 more than a housing loan emi. Next day onwards i called the bank people for clarification, but no one lifting my phone even a single time. I send mail regarding this but no single reply... Bank is taking no responsibility for customers, based on their explanations and offers people like me have applied for these loans. Really i am hectic after this. Atleast they should solve our issues, they are not at all responsible.

I have an nro account with your branch at c r park, india. I went to visit the branch on 01 september and talked to mr amit sharda about obtaining internet access so that i could track my account. He registered me, something i had failed to get your bank to do by correspondence for some years, and told me to log in after the registration detailed were recorded by your database. I tried from various internet sites, at home and at hotels, during my stay. I get a message that the system has shut down following me having either pressed the 'back' key or clicked on a key more than once. Frustrated, i visited a large axis branch in front of nehru place in delhi on 12 september. The staff there also encountered the same problem and surmised that it was a 'server error' which would go away. It did not and i visited mr sharda at your c r park branch on the following day. He encountered the same problem. Then i left india and attempted to log in. The same problem. I wrote to your customer. Services as recommended. That was many days ago. They have not bothered even to acknowledge my message. Mr sharda has demonstrated no evidence of any effort to solve the problem.

I have paid money for my sister pg study for state common entrance, mumbai but it is fail but my money is debited so i have contacted my bank and tell him for this incident so he tell me so he tells me after 7 days ur amount is returned to your account but is not refund so i have called him tell he say wait for 15 working days so i have followed but after 15 working days not refund so he tells me to wait 120 working days every time he tell me different thing so plz help me

Dear sir,
My name is vikram shekhar chitmulwar d. O. B. Is 22.02.1990. Please let me know
The status of my credit card application. Till now i have received only
My reference number dated[protected].
Mobile number is [protected] expected the information as soon as possible...

Regards,
Vikram shekhar chitmulwar
Mobile - [[protected]]
Mail... [protected]@rediffmail.com

Hello,

I am nagarjuna tallapaneni, i have a single currency card with axis back and the atp pin is not working.

I have reached the travel customer service when i was in india and they sent the duplicate pin and the customer care executive said it will work.

Now i am in spain the pin is not working and i am following with the axis travel currency card customer support but they simple sending the duplicate pin which is not at all working.

Till now i have received more than 5 duplicate pin and nothing is working.

I have sent a mail clearly to the customer support saying the duplicate pin is not working and asking to check the real issue.

They created a request to see my problem...
No update later.

When i contacted today they created one more request today to check the issue.

They are not understanding the customers problems... I am not in india and without currency card how a person can survive.

Old request no: 34209282
New request no: 34240621

My contact no in spain: +[protected]

Thanks to check and help me to solve this issue.

I am getting repeated calls on loan repayment from axis bank from hyderabad collection department[protected] on my mobile no. [protected] asking for ravi kumar g. Daily i am getting 2 to 3 calls and remainder messages. I don't have any relation to this man. This is really very much irritating and major inconvinience. Every time i tell to customer care executive, this is wrong number and not belongs to ravi kumar g, the customer care executives say "sorry sir, we will update in our system and you will not get calls tomorrow".

But again the next day morning the same call comes from hyderabad collection center. I have spoken to many customer care executives, namely mr. Sachin, ms. Pooja etc,. To update their records. But still i am receiving the same calls everyday. This is happening from the past 1 month.

This is very irritating and annoying. If some one gives someone else's no. As his number, you guys blindly note it down and start troubling?
Why there is not a proper mobile no. Verification system in your bank?

I request somebody from axis bank to resolve this issue immediately.

With regards,
Arun kumar a
Ph: [protected]

Dear team

Hi i am having salary account with your bank and have applied for an reimbusment account opening in axis bank last 25 days ago, to mr devesh (Mobile no [protected]) he is not answering my call and not giving any proper responce and still i didn't get any activation message from your side though i submitted all my documents for proof. Please refer the details and reply as soon as possible. Because i am near to get my reimbusment in this account that's why i need fast resolving regarding this issue. Please ensure that whether my account has been activated or not.

My account details: [protected]
Name: saurabh tripathi
Mobile no [protected]

Regad
Saurabh tripathi
Bsm
Dhfl
Lucknow
[protected]

My money for internet recharge has transcated but it was declined and the amiunt id also bot refunded. So i request to get back my money in my account. The employer of siti broadbrand also told me to take money from the bank by having a word with the executor so i request as soon as possible make my transaction return to my account. Also i m having many problems in using my account so i might shut this account and open in other bank

I received my axis bank credit card and i was promised to receive 25% cashback on movie tickets through my credit card and the same was mentioned in the welcome kit also and no other steps were mentioned to be followed while booking the tickets. So, now i have been booking my tickets from past 2-3 times i have not received any cashback and when i called customer care i was told that i have to book from different merchants etc etc and i was told things which no normal person with basic computer knowledge would understand and when i asked them that these things were never told before the booking then they bluntly say that we cannot help you. Very good scheme of fooling people and then they also fool you by saying that we have taken your complain which will be resolved in 48 hours and then do nothing about it and dont even bother to send a message informing that the complain cannot be resolved. It is us who have to run after them and keep calling them again and again which is also chargeable for us. Do not apply for axis bank credit cards because they charge yearly fees and give no benifits

Hi i have applied for an account opening in axis bank last week, but still i didn't get any activation message from your side though i submitted all my documents for proof. And recently i got message from axis bank that says your documents have been received by us and gave an application id [protected]. Please refer the details and reply as soon as possible. Because i am near to get my salary in this account that's why i need fast resolving regarding this issue. Please ensure that whether my account has been activated or not.
My account details:
Name: haribau. R
Ac no:[protected]
Cus i'd:[protected]

I am imran khan from rajasthan i am a student in ukraine.in july august i was in india till 10 september. I have account in axis bank sujanghar. There i was apply multiple currency card they told me "we will active your tomorrow but still they didn't active. And now i haven't any another card and i haven't money for eating and i have to pay my hostel fees without card what i do

My company opened my salary account on 15.07.2017 in axis bank hyderabad branch with company address. I left that company in 3-4 months. After that i am not operating this account. Now my account balance is rs. (-727.20). Present i am in gwalior, madhya pradesh. I want to close this account. How they charge this salary account for not maintaining minimum balance. Please resolve this issue immediately.

I'm dr. Nazeer. Having axis account in thirukkurungudi branch, tamilnadu. My acc no. [protected]. I'm holding a credit card ending with 0259. The staff named shanker working there having his contact number [protected] is not at all replying responsibly for a simple question that can i use my credit card in canada that i planned in my near future. Not even picking up the call when i call him several times for several days. Such a irresponsible fellow you are having as your employer.

Though the transaction got cancelled, an amount of rs. 435.30 got deducted from my account while paying the bill at more supermarket using my debit card. When i sent email to customer. [protected]@axis bank.com i got an email from [protected]@axisbank mail stating that this is not my registered email id. But in the internet banking profile i have changed to this email id long back and is reflecting the same now also.

I sumitradevi agarwal having customer id no.11269247 and saving acount no.[protected] deposited share certificates of starlite components, jayaswals neco, libord finance and key corp. On 24th july 2017 in your chandrapur branch for dematerialization. Not yet dematrialized and no response from your branch even after reminded them so many times. I have got the acknowledgement also of 24th july

On 8-9-2017 at 9:30am i used an hdfc atm (Chilbila-distt:pratapgarh-uttar pradesh) to withdraw rs10000/-from axis bank account : [protected] of branch noida (Sector-1) uttar pradesh, but unfortunately that amount has been deducted from my saving bank account but money not withdrawn from same atm. Even i informed to customer care also but no action taken till date.
Please arrange and do the needful from your end at the earliest

Dear sir,
I raj kumar goel has given an application for opening a new saving bank account to axis bank, sector 29, faridabad-121008, haryana. They said that in evening your account would be activate but after five days no activities done by bank due to very poor service. They said that computer is not get login. Nest day when i goto bank they said that madam has not come. Whats that... Ufffff

Dear team,

I have submitted all the required documents to open salary account on 31.08.2017 to your executive and got the instant debit card and passbook, but still my account is not activated and i have co ordinate with your bank people so many times after 20 days they were accepted my application and now i got a text message from axis bank that "unforutunately an error was occurred in your application" i don't what the error was.
I would like to know that how much time it will take to activate a salary account?

Ac no:[protected]
Contact details with whom i used to contact:[protected] &[protected]
Branch add:prabhat road, pune
So i'm requesting you to please look into this matter and need your resolution on mentioned query

Regards,

Tataji. D
[protected]
[protected]@gmail.com

Hi,

Axis bank branch in asansol s b gorai road is creating mental pressure and doing harassment to me after chasing for last 3 month, they are not opening my account and even not returning my money submitted at the time of account opening. Now they says they will give me a dd in favor of my company name but i do not have any account with company name this was my first account for my company so that dd is of no use for me, i gave them cheque from my savings account and i want it back in same way.

I gave all documents they asked me to provide including letters and all, they ask me to come to bank everyday and they always say come again tomorrow, and that tomorrow never comes for them, its really frustrated.

Also if the account was not opened how can they incash my cheque..

I am going through lot of harassment and metal pressure for this. Please help me and look into this on urgent basis.

I though axis bank has a good reputation but the service and people are really very non co-operative and always busy in there personal work rather then looking after the customer.

Thank you
Ravi mehta

I had made a life insurance of ₹25000/- yearly and i paid my one year instalment and then after that my phone number got changed and i had updated my recent phone number in my banking records. But then after that i didn’t even got any reminder from the axis bank mughalsarai branch that my premium is due and all that and even after that when i visited the branch after an year and asked them about this existing policy they told me that you have not paid the premium and this is the reason why your policy has been lapsed. And then i tried to enquire the person who made my policy and he told me that i have been transferred from that branch to another branch and that’s the reason i can’t tell you the exact situation, you will have to walk to your bank and someone would help you there. And now once again 2-3 days back i visited my branch and asked the policy status for the same and told them that please tell me what to do for this as i want to close this policy, as in the starting i was told that if yo want you can close the policy after 3 years and the three years have already passed, so i asked mr. Vikas and mr. Rahul about this as mr vikas told me that we have a guy mr. Rahul who takes care of all this policies so you please talk to him and rahul told me that he don’t have any information regarding all this and he can’t give me the information and after that i asked mr. Rahul to come with me and tell the same infront of the manager. I along with rahul went to the manager and she also told me the same to wait they will let me know but again they don’t have any update on this. Now the only thing which i want is that i can pay the remaining amount for 18 months and i have already paid the premium for 18 months and as it was said that you can close this after 36 months so please give me the confirmation how much amount should i pay and when will the policy get closed and also how much amount will i get. I also would like to conclude that this mughalsarai axis bank branch people are worst, earlier there was good people who used to listen and do work but nowadays even after going a manager nothing works. Worst branch of axis bank i have ever seen. Please get this resolved as soon as possible and then i would like to close all my accounts from axis bank as i don’t want to keep any relationship with such bank where employees don’t want to work for which they are getting paid for.