Hi,
I had successfully completed my home loan with axis bank on 3rd of june 2015 for a property in madurai, tamilnadu.
The home loan account is [protected]. Loan sanction number - uti bank/ (Lnphg)/_716_/rac - (Chennai)/07-08.
In return, the axis bank missing my original registered sale deed document along with 30 years old parent documents. This has been revealed after several attempts over the phone, mail and in person to the bank retail center.
I have raised complaints to nodal officer, axis bank but he accepted that original documents are missed by bank but no response after that.
So i raised to rbi about this issue then axis bank had created some documents in 2015.
Documents including
1) original police complaint acceptance receipt dt[protected] issued by inspector of police – madurai, tamilnadu.
2) original untraceable/missing certificate from inspector of police – madurai, tamilnadu dated: 09/10/2015
3) original paper publication dinathandhi and indian express dated: 21/09/2015
4) original certificate from advocate dated[protected].
5) copy of original sale deed
Bank says those above documents are enough to sell my property. So asked me to accept this offer.
But i told to axis bank, i will accept this offer with compensation, only after i receive a legal certificate from a court
Where bank must produce all details of this issue to the court.
But axis bank not accepting this.
The drawback of this issue is bank does not create any mod document for this home loan since this loan is created during 2007.
Currently i do have following documents with me.
1) loan sanction letter provided by bank
2) loan closure letter provided by bank
3) xerox copy of missing sale deed
4) xerox copy of 30 years parent document
Since this issue is going on from 2015 on wards, i am unable to sell my property using above said documents and no bank is ready to give a home loan using this property including axis bank.
Please share your advise on this for a compensation and legal certification.
By
Chandrasekaran
Axis Bank customer support has been notified about the posted complaint.
Request you to look into this.