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Axis Bank Complaints & Reviews

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Updated: Apr 16, 2026
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Axis Bank reviews & complaints page 420

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O
optimusprime1988
from Bengaluru, Karnataka
Sep 18, 2017
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debit card transaction failed but amount is not refunded yet

Address: Chennai, Tamil Nadu, 600042
Website: www.axisbacnk.com

I made a debit card transaction through edc swipe machine, but the transaction got failed due to some issue with swipe machine of merchant.

But the amount was actually deducted from my account, when i contact my bank customer care, they requested me to fill a dispute form and asked me to send it their email id and it did the same.

It has been 18 days now but still i haven't got my amount refunded. From the customer...
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sanjeevgargfbd
from Gurgaon, Haryana
Sep 18, 2017
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Address: Faridabad, Haryana, 121008

Sir
This is for your kind attention that please deactivate the following edc terminal from our outlet as soon as possible

Name address tid no mid

Aditi`s gallery 45-46 shopping complex sector 28, faridabad-121008 tid no 20311995 mid no [protected]

O you are hereby requested kindly take immediate action o

No one can take action against this your customer care officer mr ankur mob no [protected] no pick my phone.

Waiting your early reply

Thanks & regards
Sanjeev garg
M [protected]

Many thanks!
Axis Bank customer support has been notified about the posted complaint.
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    sekar021
    from Chennai, Tamil Nadu
    Sep 18, 2017
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    Hi,
    I had successfully completed my home loan with axis bank on 3rd of june 2015 for a property in madurai, tamilnadu.
    The home loan account is [protected]. Loan sanction number - uti bank/ (Lnphg)/_716_/rac - (Chennai)/07-08.

    In return, the axis bank missing my original registered sale deed document along with 30 years old parent documents. This has been revealed after several attempts over the phone, mail and in person to the bank retail center.

    I have raised complaints to nodal officer, axis bank but he accepted that original documents are missed by bank but no response after that.
    So i raised to rbi about this issue then axis bank had created some documents in 2015.
    Documents including
    1) original police complaint acceptance receipt dt[protected] issued by inspector of police – madurai, tamilnadu.
    2) original untraceable/missing certificate from inspector of police – madurai, tamilnadu dated: 09/10/2015
    3) original paper publication dinathandhi and indian express dated: 21/09/2015
    4) original certificate from advocate dated[protected].
    5) copy of original sale deed

    Bank says those above documents are enough to sell my property. So asked me to accept this offer.
    But i told to axis bank, i will accept this offer with compensation, only after i receive a legal certificate from a court
    Where bank must produce all details of this issue to the court.
    But axis bank not accepting this.

    The drawback of this issue is bank does not create any mod document for this home loan since this loan is created during 2007.
    Currently i do have following documents with me.
    1) loan sanction letter provided by bank
    2) loan closure letter provided by bank
    3) xerox copy of missing sale deed
    4) xerox copy of 30 years parent document

    Since this issue is going on from 2015 on wards, i am unable to sell my property using above said documents and no bank is ready to give a home loan using this property including axis bank.

    Please share your advise on this for a compensation and legal certification.

    By
    Chandrasekaran
    Axis Bank customer support has been notified about the posted complaint.
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      arulrasu
      from Mysore, Karnataka
      Sep 17, 2017
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      transaction not successful but money debited

      Address: 602105

      My ac no [protected], i transact the money 5000 via neft to sbi ac no [protected] at the date 9/9/2017. The receipt no 3y81uzk67340, utr no axmb[protected].
      And i transact money 7000 via neft to indian bank ac no[protected] at the date 14/9/17. The receipt no na93g3iq7824, utr no axmb[protected]. These transactions are not send and refunded. What i do?...
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      atulpund25
      from Nashik, Maharashtra
      Sep 17, 2017
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      Address: Nashik, Maharashtra, 422306

      We have submitted complaints to consumer complaints forum as mentioned bellow on 9, 11, 13, 16 sep 2017 but till date no one contact us from axis bank
      This is with reference to above subject myself mr. Keshavrao raghunath pund, we had took agricultural loan amount rupees 13, 77, 000 in 2009 from axis bank, lasalgaon, maharashtra. We have cleared the total amount rupees 16, 00, 000 on august 2014. Bank has given noc for the settlement in hard copy to us.

      We have to take fresh agricultural loan from other bank than axis bank. When they checked online they have found that the rupees 47, 000 is due from axis bank towards us. As mentioned earlier we have already received noc from axis bank but due to not updating their online record we are facing this issue since last three years. Now a days there is aadhaar seeding with all other banks but in the past there was no such system. We have also approached to bank but they are denying to do this. We have received notice from court regarding to pay the amount 47, 000 but this amt we have already paid. The bank is directly insulting us via sending notice.

      We are requesting you kindly look into this matter to resolve the problem at the earliest. Awaiting positive response.

      Regards,

      Mr. Keshavrao raghunath pund
      Axis bank a/c no: [protected]
      Branch: lasalgaon, niphad, nashik, maharashtra
      Mobile: [protected]
      Axis Bank customer support has been notified about the posted complaint.
      Sep 20, 2017
      Updated by atulpund25
      My self atul pund my father had taken agriculture loan from axis bank, which was cleared in 2014 & has received noc for the same. But the bank didn't update it in their system. Now my father has to take new loan from another bank, but due to non - updation of details by axis bank, pending amount of rs.47, 000/ is shown. He has complained in this branch verbally where his complaint wasn't entertained. Loan account number: [protected] branch: lasal gaon, district nasik ifsc code: utid0000615 loan was on the name of: mr. Kershav rao raghunath pund noc number: axis bank/nasik/krushi/2014-15/334.

      Please look in to this matter.
      Expected positive response.
      Thanks
      Regards,
      Mr. Atul pund
      Contact details
      Email id: [protected]@gmail.com
      Contact no: [protected]
      Sir mere acount se date 16.09.2017 ko 139 rs cut hua and after some time again 776 rs cut hua 1 month b ni hua mere acount se 1300 rs deduct hua h sir mujhe money back chahiy me kya kru plz help me aisa raha to pura money ye log hi le lenge mera hepl me sir plz
      Sir/madam,
      bank charged GST on my EMI pay this time, but we are purchased product in January 2017.
      Shop name bismi fancy world. Contact person name is zubir ahamed swipe machine not working immetiadlly problem slove contact number [protected]
      Sir'
      My card also break.
      I told bank's staff n BM
      But they also aviode this matter from few month ago.
      And i concernly speak the MB 's behave is very bad for maximum customer.
      His behave is not god.
      Hi,

      I am getting system busy error message when trying to login to my axis account.

      Please let me know when this would be resolved.
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        putrevu1975
        from Chirala, Andhra Pradesh
        Sep 17, 2017
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        I am max life insurance policy holder. On 10 the sep, 2017 i paid the premium amount 26, 689 through sbi debit card. And premium receipt also received. But on 12/09/2017 the same amount deducted from axis bank.. For max life insurance premium. Mu account is not in auto pay mode. Why the amount was deducted from my account
        Without my acceptance. Already 5 days has gone, though my amount was not come back to my account. Please back the amount which you are deducted. Thanking you sir
        Axis Bank customer support has been notified about the posted complaint.
        Hi, I have been debited Rs. 13, 032 for the consolidated charges. I dont know what for they debited.
        Hi Sir/Madam,

        I am Geetanjali, i have transferred Rs.15000 through net banking to this account number [protected] (SYNDICATE BANK branch-HARAPANAHALLI), Amount is debited from my account - [protected], but its not credited to intended account (Santhosh acc-no. [protected])

        Please help me to get amount back
        Dear team

        I have levied debit card charges without any intimation, when i opened the account no one told me that charges are Rs. 885 on 29/07/2017, i wen t to branch but didnt get any response...

        so kindly resolve the issue...

        Regards
        BAban preet singh
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          Lucky2008
          from Addanki, Andhra Pradesh
          Sep 17, 2017
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          Resolved

          Address: Visakhapatnam, Andhra Pradesh

          I have received a call from axis bank on[protected]. I just don't want the subscription and please cancel my subscription for my axis master card. It has been noticed that the money already been charged @1899 for the same.
          Hence, cancel the subscription and refund the same into my account. My relationship no. Is 2777460. I am waiting for confirmation of deletion of this service and also refund the money @1899.
          Aug 5, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Sir mere acount se date 16.09.2017 ko 139 rs cut hua and after some time again 776 rs cut hua 1 month b ni hua mere acount se 1300 rs deduct hua h sir mujhe money back chahiy me kya kru plz help me aisa raha to pura money ye log hi le lenge mera hepl me sir plz
          I have deposited a cheque of h.d.f.c cheque in my axis bank of m.g road Bangalore on Wednesday 06/09/17 today 11/09/17 it is not credited in my account customer care people have no idea about the problem will this problem sort out or i should approach legally.Continuously calling your bank but no response from the customer care people o
          My name is rajiv kumar jaiswal
          my a/c id is[protected]
          my a/c no.is [protected]
          the final account balance showing is 146477.31
          which is wrong
          it should be show 194016
          plz correct it
          Sir I m Amit Seth from Jhansi my a/c no. Is [protected] I m deposited 50000 in 4/09/17 in machine but it is not debited in my account I m also complain in my branch but my problem is not solved pls solve my problem
          A deducted excess amount for credit card payment.
          Dear Seera,

          Greetings from OneAssist...!

          We deeply regret for the inconvenience caused to you.

          As per your request, plan has been cancelled vide Service Request number 2364021 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

          Regards,

          Brijesh
          .
          Team OneAssist
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            R
            Redf0x
            from Mumbai, Maharashtra
            Sep 17, 2017
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            I have made imps transaction on 16 sep '17 for the amount rs.5000 from my axis account to sbi account. The amount got debited from my account but the beneficiary account is not credited.
            It shows me transaction status to "suspect"
            We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.
            Ref id.:[protected].
            Tra. Description.: imps/p2a/[protected]/[protected]sbin001
            Axis bank account no: [protected]
            Axis Bank customer support has been notified about the posted complaint.
            Sep 12, 2017
            sadashiv vaze's response
            [protected]@yahoo.co.in
            Sep 12, 2017
            sadashiv vaze's response
            I am holding credit card and enjoying the credit limit and repaying the dues on time. I have on 08.09.2017 paid the amount due as per SMS received. However, I have not received communication for having received the payment. Please provide me the same on my email ID provided above.
            Please provide latest balance outstanding in my credit card
            I have transferred amount of rs1000 from my axis bank account to my SBI account on sep6th 2017, the amount was debited from my axis account but not credited to my SBI account, transaction status supect. My axis bank account number:[protected] pls resolve this issue sir.
            Reference I'd[protected]
            Imps Transfer
            Regards
            THIRUNAVUKKARASU B
            I made an transaction 1000 on April 2 2019 two times frist transaction have been recovered &the next one is not recovered
            Axis Bank Customer Care's response, Apr 9, 2019
            Verified Support
            Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2VeS002 Regards, Team Axis Bank.
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              Arun Buddy
              from Chennai, Tamil Nadu
              Sep 17, 2017
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              Address: Chennai, Tamil Nadu, 600044

              Why did u charge consolidate charges from my savings account, since i have 2 personal loans, also why did u charge minimum balance fee, as on date u have debited more charges, if customer have loan account in axis bank, he or she does not need to maintain minimum balance fee, i need a refund of all charges. Treat the same as urgent

              Name: arunganesh
              Ac: [protected]
              Axis Bank customer support has been notified about the posted complaint.
              Yesterday i visit navsari branch... Their behavior is very rude... I m very much upset by this typ of behaviot... Kindly take some actions... And one more thing they never co operate with customers n their is no manager in branch during working hours
              I used my axis debit card on petrol pump instead of providing cash back as others bank providing to their customer. Axis deducted extra amount from my account stating that its surcharge on the payment you made.
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                karuna rosey
                from Addanki, Andhra Pradesh
                Sep 17, 2017
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                Address: Medak, Andhra Pradesh, 502103
                Website: [email protected]

                An amount of rs. 2000/- change - has been my account on 16th september 2017 saying it is a consolidated charges and gst 18% for accounts now i am having a savings accounts in bank so if due to improper maintaining of quarterly balance the amount deduct should be not more than 458/- so now plz help me regarding the matter or can i file a case against the axis bank in rbi, kindly help me. And return bank my money my account.[protected] siddipet branch telangana
                Axis Bank customer support has been notified about the posted complaint.
                Sep 17, 2017
                Updated by karuna rosey
                Axis Bank — deduction of consolidated dp charges without any prior intimation, justification and clarification
                Sh Shailesh Sonar on Sep 16, 2017
                There are so many complaints of the same nature already been submitted here. I hope some action needs to be taken and a valid justification if any has to be provided to the customer before deducting their account for any such charges.

                My Axis Bank account was debited Rs 456.07/- as Consolidated DP and gst 18% charges. Why is it happened I don't know!
                Why this amount is charged from my account???
                Their customer care is not worth asking.They dont give correct information. Axis bank- Are you trying to make us fool or what???

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                  Shailesh Sonar
                  from Mumbai, Maharashtra
                  Sep 16, 2017
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                  Address: Thane, Maharashtra, 421301

                  There are so many complaints of the same nature already been submitted here. I hope some action needs to be taken and a valid justification if any has to be provided to the customer before deducting their account for any such charges.

                  My Axis Bank account was debited Rs.474.91 as Consolidated DP Charges. Why is it happened I don't know!
                  Why this amount is charged from my account???
                  Their customer care is not worth asking.They dont give correct information. Axis bank- Are you trying to make us fool or what???

                  Thanks,
                  Dr. Shailesh Sonar
                  91-[protected]
                  Axis Bank customer support has been notified about the posted complaint.
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                    Basica Salam
                    Sep 16, 2017
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                    Address: Mumbai City, Maharashtra, 400001
                    Website: Axis bank

                    I am being harassed by Axis bank collection agencies.They claim that they are calling from the legal team. They have contacted people who I last spoke to 2 years back. They went to the place where I stayed as a PG and they have gone to the neighbours as well. They said they will shame the PG owners in front of the whole building. I was in a very bad financial situation and could not pay off the debt. I made a very small amount (that is all that I couldmake) and told them to give me a payment plan so that I can pay off little by little. Please help me as my right to privacy is violated. I am being harassed and shamed in front of everybody. On top of that, people who have nothing to do with this are impacted. Please understand.
                    Axis Bank customer support has been notified about the posted complaint.
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                      Prajna.c
                      from Gurgaon, Haryana
                      Sep 16, 2017
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                      Address: Gurgaon, Haryana, 122018

                      This is to bring to your notice that Axis Bank has failed to node to the directives of our court ruling in barring unsolicited calls to people. I'm getting constant calls from various numbers of Axis Bank for Loans, account opening or various other unrequired Services at odd hrs every few days. Although my number is DND number still I'm getting these calls. It seems Axis Bank has not registered itself with TRAI and should be brought to books for flaunting rules this way.
                      Regards
                      Prajna
                      Axis Bank customer support has been notified about the posted complaint.
                      Hi i am getting unwanted calls from Axis Bank
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                        chirragg
                        from Mumbai, Maharashtra
                        Sep 16, 2017
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                        Address: Mumbai City, Maharashtra

                        My customer id is 85038803 i had visited your poddar rd branch malad ( east ) to open my demat account where i was asked for document which was subbmited at same time after which i was informed that account will open in 10 to 12 days which has past 30 days today after getting in contact with your executive just getting fooled by hearing that account will get opeb in two to three days i request you too look upon this and get it done as soon as possible thank you
                        Axis Bank customer support has been notified about the posted complaint.
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                          chirrag
                          from Mumbai, Maharashtra
                          Sep 16, 2017
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                          Address: Mumbai City, Maharashtra

                          My customer id is[protected] i visited malad east poddar branch to open my detmat account i submited all my document the same day after that i was informed that account will b opned in 10 to12 days but today it has past 30 days and your executive just answers it will get started in two or three day from last 10 to 12 days so please look at it and i hope too get good service from axis bank
                          Axis Bank customer support has been notified about the posted complaint.
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                            Ravi Rishi
                            from Ahmedabad, Gujarat
                            Feb 3, 2018
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                            Address: 382470

                            Hi I have submitted my complaint but so far didn't got any response my account is in axis bank my name is pawan vedprakash rishi, this complain was regarding money been transferred using paytm what i didnt authorize, after several complains i didnt get any proper response regarding that matter. so i am really requesting you to look into this matter and try to resolve it asap thank you.
                            Axis Bank customer support has been notified about the posted complaint.
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                              janamaya
                              from Visakhapatnam, Andhra Pradesh
                              Sep 16, 2017
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                              school fees payment

                              Address: Visakhapatnam, Andhra Pradesh, 530046

                              An amount of rs.5843.15 was paid and debited to my account. The amount was paid by atm card [protected]. The fate of this amount is not known. Unable to generate fees paid receipt. Dav cp school not their bankers sbi is able to confirm receipt of this amount.

                              Complaint lodged status not known. Credit is not received till date.

                              Unable to contact debit card dept. Calls are ivrs and taking lot time.
                              br...
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                              Pushkal Manger
                              from Kolkata, West Bengal
                              Sep 16, 2017
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                              Address: 700040

                              Hi,
                              I have just now transferred inr 1000 to someone via imps as it was urgent, fund has been deducted from my account but it's not been credited into recipient's account.

                              Details of transaction:
                              Receipt # ylm7e0mz7223
                              Rrn[protected]

                              Kindly look into this and immediately credit this into recipient's account else refund it back.
                              It's very urgent hence i had used your imps service.

                              Let me know if you need me to send a screen shot of my axis mobile app for the transaction.
                              Axis Bank customer support has been notified about the posted complaint.
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                                Sushant Parida
                                from Kolkata, West Bengal
                                Sep 15, 2017
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                                Address: Paschim Medinipur, West Bengal, 721301

                                My name is sushant parida. I am from kharagpur west bengal. I am applying for sbezy account for axis abybp programme i on 11.9.2017. Till now my account is not activated. And i have to submit the account details by 16.9.2017. Many time i went to the branch but they didnt taken the circular notice of axis abybp programme. Seriously.. And they said me its take 5-6 days more to activate the the account.
                                So kindly resolve my problem as soon as possible.
                                Axis Bank customer support has been notified about the posted complaint.
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                                  ab9211
                                  from Mumbai, Maharashtra
                                  Sep 15, 2017
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                                  Address: Mumbai City, Maharashtra, 400055

                                  Axis bank is a fraud bank as it is derived from a fraud entity o[censored]ti, i have always had issues with axis bank since 2011 when i first started saving accounts with this bank its actually a cheater bank, back office staff are more illiterate than the branch manager and cluster manager the nodal officer do time pass during office hours and do not provide proper service, there is no proper customer service of this bank the customer services number is disconnected. Rbi has applied a penalty of rs.5001 crores on mutual fund schemes.
                                  Axis Bank customer support has been notified about the posted complaint.
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