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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025

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Address: Mumbai City, Maharashtra

My customer id is 85038803 i had visited your poddar rd branch malad ( east ) to open my demat account where i was asked for document which was subbmited at same time after which i was informed that account will open in 10 to 12 days which has past 30 days today after getting in contact with your executive just getting fooled by hearing that account will get opeb in two to three days i request you too look upon this and get it done as soon as possible thank you

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Address: Mumbai City, Maharashtra

My customer id is[protected] i visited malad east poddar branch to open my detmat account i submited all my document the same day after that i was informed that account will b opned in 10 to12 days but today it has past 30 days and your executive just answers it will get started in two or three day from last 10 to 12 days so please look at it and i hope too get good service from axis bank

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Address: 382470

Hi I have submitted my complaint but so far didn't got any response my account is in axis bank my name is pawan vedprakash rishi, this complain was regarding money been transferred using paytm what i didnt authorize, after several complains i didnt get any proper response regarding that matter. so i am really requesting you to look into this matter and try to resolve it asap thank you.

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Address: Visakhapatnam, Andhra Pradesh, 530046

An amount of rs.5843.15 was paid and debited to my account. The amount was paid by atm card [protected]. The fate of this amount is not known. Unable to generate fees paid receipt. Dav cp school not their bankers sbi is able to confirm receipt of this amount.

Complaint lodged status not known. Credit is not received till date.

Unable to contact debit card dept. Calls are ivrs and taking lot time.
br...

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Address: 700040

Hi,
I have just now transferred inr 1000 to someone via imps as it was urgent, fund has been deducted from my account but it's not been credited into recipient's account.

Details of transaction:
Receipt # ylm7e0mz7223
Rrn[protected]

Kindly look into this and immediately credit this into recipient's account else refund it back.
It's very urgent hence i had used your imps service.

Let me know if you need me to send a screen shot of my axis mobile app for the transaction.

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Address: Paschim Medinipur, West Bengal, 721301

My name is sushant parida. I am from kharagpur west bengal. I am applying for sbezy account for axis abybp programme i on 11.9.2017. Till now my account is not activated. And i have to submit the account details by 16.9.2017. Many time i went to the branch but they didnt taken the circular notice of axis abybp programme. Seriously.. And they said me its take 5-6 days more to activate the the account.
So kindly resolve my problem as soon as possible.

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Address: Mumbai City, Maharashtra, 400055

Axis bank is a fraud bank as it is derived from a fraud entity o[censored]ti, i have always had issues with axis bank since 2011 when i first started saving accounts with this bank its actually a cheater bank, back office staff are more illiterate than the branch manager and cluster manager the nodal officer do time pass during office hours and do not provide proper service, there is no proper customer service of this bank the customer services number is disconnected. Rbi has applied a penalty of rs.5001 crores on mutual fund schemes.

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Address: Gurgaon, Haryana, 122002

I have my salary account with axis bank gurgaon (Gurudronacharya branch). I applied for credit card through axis bank branch, but the application got declined on 23rd august, due to lack of new salary slip after salary appraisal.

26th august i got a call from axis bank chandigarh branch stating that i can apply for credit card. I did inform the executive about the decline of last application, but he said that's not a problem and i can still apply and i will get the card within 12 - 14 working days. 28th august executive came and took my documents (Copy of aadhar card, pan card, photograph and signed form). Since then i have got 3 verification calls verifying same informations again and again - "what is my mother's name" & "what is my delhi address & is it a rental place or my own house". I have verified these questions 3 time is with 3 different executives with no information about my credit card application.

Today after almost 14 days, when i tried following up with axis bank customer care credit card department about my application, i am getting an information that they have no idea about my new application and then informed me that after declining of one card i cannot re-apply for next 6 months. Why was i not informed about this earlier? 2nd time i did not approach axis bank for credit card, the bank approached me and i told them the whole scenario of my 1st declined application.

This is so damn ridiculous. I cannot re-apply for 6 months, but i get calls from bank to apply and then i keep getting verification calls.

Such a nonsence service.

Axis Bank customer support has been notified about the posted complaint.

Sep 15, 2017

Updated by ritu Banerjee I have my salary account with Axis bank Gurgaon (Gurudronacharya Branch). i applied for Credit Card through axis bank branch, but the application got declined on 23rd August, due to lack of new salary slip after salary appraisal.

26th August i got a call from Axis Bank Chandigarh branch stating that i can apply for Credit card. I did inform the executive about the decline of last application, but he said that's not a problem and i can still apply and i will get the card within 12 - 14 working days. 28th August executive came and took my documents (Copy of AADHAR CARD, PAN CARD, Photograph and signed form). Since then i have got 3 verification calls verifying same informations again and again - " What is my Mother's Name" & " What is my Delhi address & is it a rental place or my own house". I have verified these questions 3 time is with 3 different executives with no information about my Credit Card application.

Today after almost 14 days, when i tried following up with Axis bank customer care credit card department about my application, i am getting an information that they have no idea about my new application and then informed me that after declining of one card i cannot re-apply for next 6 months. Why was i not informed about this earlier? 2nd time i did not approach Axis bank for credit card, the bank approached me and i told them the whole scenario of my 1st declined application.

This is so damn ridiculous. i cannot re-apply for 6 months, but i get calls from bank to apply and then i keep getting verification calls.

Such a nonsence service.

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Address: 560092

I am trying to reach customer care executives regarding account issue. I took number from axis bank contact us. It is mumbai, they gave my account branch number and customer care number. Shankara nagar, bangalore.
Main customer care contact number also busy.

These types of problem will arise to customers. We are not suppose to open a accounts from axis bank and can't run much days as you expects

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Website: [email protected]

Sir,
My name Margi Rajput having account no [protected] in AXIS BANK, NADIADon[protected] I was Gandhinagar ATM machine at 10:29am .I tried to withdraw Rs. 5000.00 but machine shows " your transaction is in process" for some time and after that shows " Time Out".I repeat same but shows on screen same.
After some time I took mini statement it is shown in statement that Rs. 5000.00 has been withdrawaled from my account. Mob msg also.
Today on 15-09-09 I checked my account and Rs.5000.00 could not been credited to my account so far.

SIR, Please halp me.

MARGI.RAJPUT

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A

anurag polusani

from Warangal, Telangana

Sep 15, 2017

Hi, my name is Anurag. My axis bank salary account is not activated since last month my salary is on hold my account number is [protected] please do consider my complaint seriously.

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Address: Patna, Bihar, 803302

Dear Sir
It is being intimated that on dated 09/06/2017 I have transferred Rs. 4100.00 from my SBI account NO. [protected] in to my Axis bank Account No. [protected] through BHIM app(.) But erroneously my Axis bank account No. typed as [protected] and the amount of Rs. 4100.00 has been credited in this account accordingly(.) The Transaction ID is[protected]. I have contacted Mokama Branch(My branch) of Axis bank and SBI branch(Raghurajgarh) regarding refund of aforesaid amount, but even a time period of more than 3 months no action has been taken so far. Request take immediate action to refund above amount so that my faith in banking system may be restored.

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Sep 09, 2017

Sonia Khan's response I want to change my mobile number this number is blocked by telecompney and i have losted this number i am very troubling to get any about information to my account too axis bank so please change my number

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karthipriya18

from Tirur, Kerala

Sep 15, 2017

I have remitted Rs. 10000 through NEFT from Axis Bank Ltd to indian bank but not credit...

credit of money transfer in wrong account - Comment #2851900 - Image #0

S

Sonia Khan

from Raipur, Chhattisgarh

Sep 15, 2017

I want to change registerd mobile number ..This number is blocked by tele cmpney and i have losted this number i am ver truobling to get any about information to my account too axis bank so please change my number

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Address: New Delhi, Delhi

I am using axis credit card buzz and gotted offer from your side within 45 day 3 transactions after then we are avial the flip kart voucher 1000/- but you are totally fak committed still now i am not avil when i complain they totally me my technique issue your request will accept but you are only west my time

My request no[protected] date -11/09/217
This is my 5th request no but you are fak committeement you didn't satfiyed customer at least don't give fak commitment

Credit card no -[protected]

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Address: Kannur, Kerala

1. I went to axis bank (Taliparamba, kannur, kerala) last 28th of august 2017, and ask them swift transfer my fee amount to my bank of china account for the payment of my university fee, i asked them to send it on same day, but unfortunately they delayed and sent it on 8th september 2017, this is my first complaint

2. Your bank transferred the amount at the rate 66.3450 rs / dollar. But actual rate on that day was 63.9 rs/ dollar, sadly i had to face a loss of approximately 236 dollar.

I informed my taliparamba, kannur kerala branch. But their response is very poor, many the students in my university have axis bank account, many of them have faced same problem and their are frustrated.

Kindly request you to find a solution to this problem at the earliest.

Danish abdulla
Guangxi medical university

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I withdraw 8000 from axis bank atm in dehradun. Got 4 two thousand rupees notes. Among 1 note is tored and a tape was used to stick it. What the # is this. Nobody is accepting that note and how can you keep like those note in you machines. Shame on your companies quality. What the # do i need to do with this. Register a complaint against your court or throw it in garbage

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Address: Coimbatore, Tamil Nadu

Sub: credit card due for payment – nil – reg.,
Ref: credit card no.[protected] – limit of rs.55000/- sanctioned on 18.10.2014

With reference to the above said card received and use the limit on certain occasion and also the payment was done properly. Now there is no payment due from my side and also met your officials in coimbatore and request them to cancel my credit limit. After repeated request from my side they did not cancel my card and also requesting the annual fee demand vide statement generation date 20.10.2016 for rs.575/-. This amount was not paid by me because of i already informed your bank at coimbatore for cancel my credit card limit.

Now, your credit card collection team was torturing to settle the payment of rs.8271.10 is from my side. Why i am paying this much of amount after requesting the cancellation of my credit card. Often i got message and mobile call for making the payment of the above mentioned due. Due to the repeated calls from your credit team i was suffered a lot of my daily work and also health.

Hence, i request you to kindly receive and resolve this issue shortly.

Thanking you,

Yours faithfully,

(Shri ganesh c)

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Address: Chennai, Tamil Nadu, 600100

I want to close my account in axis bank i opened salary account in axis bank when i want to take loan from axis bank they told me to convert my account to basic account so i converted my account but they didnt issue loan now they are charging every month 500 for bank charges i fed up of paying the charges for more than 6 month i tried to convert back to salary account the axis bank offers are so rude they are not helping me to solve the problem with the bank worst customer service i want to close my account from axis bank worst worst worst bank service

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Address: Mumbai City, Maharashtra, 400025

Website: www.axisbank.com/retail/cards/credit-card

I had purchased a mobile from flipkart that cost rs 12999. It was clearly showing me 0 % interest. Emi 1089 per month.
But every month in statement the started charging interest. I complained about it many times. But customer care and their email team did not replied to my issues.
I paid first 3 emi. I warned them please resolve my issue or i will not pay emi. But they did not took my emails and calls seriously. And they told me that they can not do anything noe. This product was having 0% interest bring that proof. By that time this scheme was removed from flipkart.
When i did not pay emi, they called me after 6 months and asking me to pay another rs 15000 after paying rs 3500. They added everything late payment and interest.
I applied for credit card after thier team was continously requesting. Now after selling thier card they forget everything. And try to fool customers.

After 6 months they asked me to pay settlement amount rs 6100. That also i paid. But after so many fights they have still not given me noc for this issue. I told many times that i am ready to pay the amount left after deducting rs6100 and 3 installments from actual amount rs 12999.
To which nodal officer from axis back was ready but after that no body called me regarding that.
I request you to please get me noc for this issue from axis bank. They have spoiled my cibil score.

Axis Bank customer support has been notified about the posted complaint.

Sep 14, 2017

Updated by GulshanT Re:Re: Fwd: Acknowledgement Mail - 9585063
Inbox
x

nodal.[protected]@axisbank.com
6/11/15

to me
Dear Sir,

This is in line to your email and our telephonic discussion this evening.

We understand that you have paid an amount of Rs.6100 towards the settlement of the card account initially however, you do not wish to settle as the same would affect your credit score.

During our discussion you has agreed to clear the principal outstanding of the card along with the interest of the EMI from November 2014 to April 2015 as this interest was appropriately levied as per the EMI converted.

Also, we could accordingly put forth to reverse the other financial charges levied on account of late payment fee and the debit interest subject to further approval.

We seek a line of confirmation from your end to enable us to assist you accordingly.

Assuring you of our best services at all times.

Warm Regards,

Chetan Dalvi
Nodal Officer Team
Axis Bank Limited, NPC1,
5th Floor, ‘Gigaplex’, Plot No .I.T 5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708
Desk Phone:[protected]

Sep 14, 2017

Updated by GulshanT I received mail from Mr Chetan Dalvi from Nodal officer team. He was read to reverse the financial charges and late payment charges. but after that no body contacted me for the same

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Address: 313001

Hello... I am lal singh jhala and customer of your bank and had a request for a credit card around 1 and half year ago and that card which is i never received till date
When i went to your branch they told that it has been delivered to your address and for the same your bank has charge from my account which is 572/-
So i have given a written complaint to branch which is not be solved till date.
Now when i again apply for a new credit card then they are saying that you are already using our credit card.
So is anyone can help me out and can solve this issue from your end...

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Sep 13, 2017

Updated by lalsingh jhala my contact no [protected]

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Good day,
I hold a defence saving account (A/c - [protected]) with axis bank since 2007, during that time i was successfully using net banking, but now i have change my home branch from new delhi to nagpur last month and given application for change of registered mobile number as well. Although i receive all the transaction messages in my new number, but when i am trying to change my net banking password, the bank is sending an otp number to my phone number, but i am not getting the otp under any circumstances. Now due to this i am unable to use net banking for money transaction in mutual funds.
Now i have an active axis mobile app, please tell me whether i can reopen my net banking with the help of this andriod application. Please advice asap..

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Please explain

What the hell is this.

Hello! Your a/c no * has been debited by rs 150 on[protected]. The a/c balance is rs 78270.05. Info: upi/p2a/[protected]/

Hello! Your a/c no * has been debited by rs.75 on[protected]. The a/c balance is rs 70509.38. Info: tip/scg. Visa. Pos. Dt 090917/

And if the reason has i used it on a petrol pump or something like that then just tell me should we stop using our debit card???

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