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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 437

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A
Abhishek Marandi
from Raha, Assam
Jul 28, 2017
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I made a purchase of rs.2, 284 from snapdeal, which has been cancelled somehow due to some internal problem. The amount has been refunded by snapdeal on 13th july 2017, but the bank has failed to refund the amount on my account till now. It has been 15 days and i am facing a lot of problem due to this inconvenience.
Please refund the amount as soon as possible.
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    D
    deepkamaldk
    from New Delhi, Delhi
    Jul 28, 2017
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    after submission of closer request account still not closed

    Address: 462011

    Hi,

    I have submitted request to axis bank for closer of my 2 accounts in 2015 and also submitted my 1 debit card which was destroyed in front of me, but now when i checked and found my accounts still not closed and i am getting issue with aadhar linking as that one was linked with axis bank and now i am unable to link with other bank as after update in other bank account it's seeding status showing for axis bank. I registered...
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    G
    GannuK
    from Bengaluru, Karnataka
    Jul 28, 2017
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    Address: 560096
    Website: AXIS BANK

    On 22.07.2017 some charges debited to my account without my notice. There is no agreement to deduct charges like this when i opened account in axis bank. Kindly check and reverse the charges immediately.

    My account number is [protected].

    The below detail is mentioned from the account statement.

    22 jul '17 22 jul '17 consolidated charges for a/c - rs515.00 dr rs1, 532.78
    Axis Bank customer support has been notified about the posted complaint.
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      H
      harshithds
      from Tadepallegudem, Andhra Pradesh
      Jul 28, 2017
      Resolved
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      Resolved

      axis bank savings account showing minus balance

      Address: Dakshina Kannada, Karnataka, 575003

      Hi, i have a salaried savings account in axis bank,
      As per my knowledge salary account is "zero balance facility with no average monthly balance charges", but my axis bank account is showing minus balance and i want to know the cause for the deduction in my account.

      Till this day i had no problems with the account balance but when i checked the account balance today i got to know that i have a minus balance in my account...
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      H
      Hariroy
      from Mumbai, Maharashtra
      Jul 28, 2017
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      Address: 122001

      Dear sir/ma'am

      This is kindly inform you that i have taken personal loan from your bank 3 times

      1st time amount would get deducted from my hdfc account.
      2nd time i have open bank account with you and my emi would get deducted from that particular account.
      3rd time i thought my amount would get deducted from axis bank account but request has send to hdfc without my knowledge and due to this on april month my emi get bounced and i am penalized for this bounce.

      Kindly send me my payment schedule of loan account ppr[protected] which i have already paid to the axis bank.

      Regards,
      Hari shankar roy
      Email: harsh. [protected]@gmail.com
      [protected]
      Axis Bank customer support has been notified about the posted complaint.
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        I
        ishaan_arya
        from Coimbatore, Tamil Nadu
        Jul 28, 2017
        Resolved
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        Resolved

        Address: 641664

        To,
        The chief manager,
        Axis bank
        Palladam branch

        Subject. - refund never processed

        Dear sir,

        I have purchased a few articles from amazon and they have intimated me that they have successfully processed the refund at their end. But, i have not received the refund so far. Now, the pending order number and refund pathways are as follows

        Order numbers..[protected] and[protected]

        Refund reference numbers are
        [protected]
        [protected] respectively..

        Kindly consider this as refund never processed and get me the money transferred back to my account at the earliest.

        My mobile number is [protected]

        Thank you
        Sep 1, 2017
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 28, 2017
        Axis Bank Customer Care's response
        Hi Ishaan,

        Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

        Regards,
        Axis Bank
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          B
          Bhojakumr
          from Bengaluru, Karnataka
          Jul 28, 2017
          Resolved
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          Resolved

          Website: Axis bank customer care

          Hello, one month back i did open my salary account in axis bank, still it is not activated, although i have submitted all the required documents. I am contacting the concerned person from axis bank but he is giving me faulty promise every day. If i ask them the reason, they are just ignoring me.
          Name :bhojakumar. S
          Bank : axis bank peenya branch
          A/c no:[protected]

          Regards
          Bhojakumar
          [protected]
          Aug 28, 2017
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 28, 2017
          Axis Bank Customer Care's response
          Hi Bhojakumar,

          Sorry for the trouble. Please call us on our phone banking number:[protected]/[protected] for us to assist you.

          Regards,
          Axis Bank
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            R
            raghavbhat
            from Madurai, Tamil Nadu
            Jul 28, 2017
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            Address: 600004

            Axis bank is promoting its health and fitness band called axis active, for a period of time, competing with other brands. Comparitively cheaper with attractive features, thats what they guarantee.

            But the department is not at all active in anything. I ordered axis active on
            June and now its july 28, the date when i am posting the complaint. So far amount has been deducted but i have not got the band in hand. I have rised n number of complaints and still no response. Every time when i send a mail, i am getting an automated mail saying in 2 days this reqest will be solved. But its been 28 days still, nothing. Finally i got a mail from them saying the band has been delivered to the account holding branch and i need to take it from there. 2 days ago i came to bangalore and i cant return to chennai for the purpose of getting this band. Lost the hope of getting the band.

            I am planning to close my account and credit card as i don't want to continue with these guys.
            Axis Bank customer support has been notified about the posted complaint.
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              S
              Sandyrml
              from Mumbai, Maharashtra
              Jul 27, 2017
              Resolved
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              Resolved

              Address: Thane, Maharashtra, 400605

              I used credit card on may and june 2017, i got a called from axis bank regarding cc payment convert to emi but i strictly i said i didn't want to convert emi. Credit card banking executive accepted that this mistake (Activated emi). Cc dept waived low emi bounce charges. But yesterday again debited bounce charges from my account, i call retail dept executive regards same problem they told me this is not our concern call to cc dept. Both dept transfer here and there till more then 40 min. Finally retail dept accepted there mistake but they not revert debited my amount, help me to resolve
              Sep 1, 2017
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 28, 2017
              Axis Bank Customer Care's response
              Hi Sandy,

              Sorry for the trouble. Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2odp3nV for us to assist you.

              Regards,
              Axis Bank
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                R
                ranjit260178
                from Bengaluru, Karnataka
                Jul 27, 2017
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra, 400067
                Website: consumer complaints

                Money not dispended but balance get deducted

                I am a customer of icici (S/b a/c[protected].

                On 17/07/2017 around 21:35 hrs i had used axis bank atm (Atm id-cwaw06202, record no.3802 in charkop market kandivali west) for money withdrawal but the txn showed successful but machine not dispensed the money due to network error.

                I didn't get the money but my icici account was debited.

                Please investigate and get it credited back to my icici s/b account asap.

                The feedback says that axis delays this kind of complaints abnormally which is a concern to customers.
                Sep 1, 2017
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 28, 2017
                Axis Bank Customer Care's response
                Hi Ranjit,

                Sorry for the trouble. Please get in touch with your account holding bank for further assistance.

                Regards,
                Axis Bank
                Aug 04, 2017
                Updated by ranjit260178
                I get in touch with bank but they said another 17 days required, Why taking so much time to resolve, as you have all the details. What is the use of digitalization. unnecessarily customer has to face all the trouble do you to your poor ATM services.
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                  D
                  Dnyaneshwar Ubhedal
                  from Nagpur, Maharashtra
                  Jul 27, 2017
                  Resolved
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                  Resolved

                  Address: Bulandshahr, Uttar Pradesh

                  My loan account no is ppro[protected]... I got notice from ad. Sachin singh about one sided cancellation of loan agreement and dropped security cheque no.349259.. Of dena bank pimpalwadi branch.. Threatens about legal case under 138... Loan disbursment date is 10/11/2015.. Amount is 210000... Tenure is five years... Presently account is active.. And in rx step... I cannot repay this loan prior the tenure... Plz help me... I am ready and willing to pay the future installments regularly...
                  Sep 5, 2017
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 28, 2017
                  Axis Bank Customer Care's response
                  Hi Dnyaneshwar,

                  We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2obM4ab for us to assist you.

                  Regards,
                  Axis Bank
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                    T
                    Tanaji Dhaigude
                    from Mumbai, Maharashtra
                    Jul 27, 2017
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra, 413102

                    I have transfer by debit cart amount 5000 for state common entrance/mumbai/state common entrance/seq no.[protected], regarding admission of engineering on 30/6/2017 till now no refund. My self tanaji dhaigude from baramati.
                    I have call customer care then also my amount not transfer.
                    My contact number is [protected].
                    Please transfer my amount as fast you can
                    Aug 29, 2017
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 28, 2017
                    Axis Bank Customer Care's response
                    Hi Tanaji,

                    Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

                    Regards,
                    Axis Bank
                    I have debit amount 2000 Rupees in ATM but coming only 1500 amount of rupees and 500 rupees note not yet coming ATM. How to get 500 Rupees is cut from the account. I want justice..
                    Axis Bank ATM location- Nagpur Maharashtra
                    Area - Pratap Nagar Pincode-440022
                    ATM Terminal code- CPAC04803
                    Date:-2372017 Time:- 09:49 AM
                    Axis Bank Customer Care's response, Jul 28, 2017
                    Verified Support
                    Hi Rohit,

                    Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

                    Regards,
                    Axis Bank
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                      A
                      Avinashx200
                      from New Delhi, Delhi
                      Jul 27, 2017
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                      Address: New Delhi, Delhi

                      Dear sir/ma'am,

                      Greeting of the day,

                      I avinash singh did an online transaction on 15th july 2017 of 5350/- inr on irctc website using my debit card but the payment got failed and amount got debited from my account. As per irctc they have initiated a refund instruction with axis bank on 17th july 2017.

                      I called axis bank customer care[protected] on 21st july 2017 to check the status of the refund and they asked me to wait till 25th july 2017 as it takes 7 working days. So i waited and finally called customer care again on 27th july 2017 to see what is going wrong with axis bank. But as per the customer service agent i will have follow a whole long procedure to get my own money which can take upto 120 days. Wow!

                      I am also attaching the screenshot of irctc page where it says that they have refunded it to axis bank gateway on 17th july 2017 itself.

                      Kindly look into this matter and resolve it asap.

                      Pfa below,

                      Thanking you,

                      Avinash singh
                      [protected]
                      Axis Bank customer support has been notified about the posted complaint.
                      Jul 21, 2017
                      ASI Pramod Kumar's response
                      Sir i have made DD for school and i want cancel My DD cheque because my son has lost the DD cheque so i want to cancel my dd as soon as possible
                      Dear sir, my complaint is the axi bank branch is baroda in surat in gujarat state have no 1 pen affort.please i request to this problem solve it.
                      Sir i have made DD for school and i want cancel My DD cheque because my son has lost the DD cheque so i want to cancel my dd as soon as possible
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                        R
                        Rajos
                        from Mumbai, Maharashtra
                        Jul 27, 2017
                        Resolved
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                        I am an axis bank customer commited to society and noticed that lot of fraud attempts for atm cards details were resulting in customer dissatisfaction. So an early action is appreciated for such attmpts which i experienced.

                        It is alwyas the ignorant customers being cheated by such frauds although all banks have been giving strict instructions.

                        Can axis bank help me to locate the above cheat mobile numbers. I wrote a compliant to irtct referring my mobile no [protected]. Within second i got a cheat asking in poor hindi not even knowing english some details and asked for my atm card number. Just now another guy called. How i know the genuine persons and why these frauds are exploiting e cards and debit cards at the expense of irtct. Their strategy is to ask for complaint number when saying no complaint number trying to convince that the complaint number is 16 digits bank atm card no. Before proceding further i was saved, but we have to catch such social evils for futuremisuse.. I called back those two numbers and the cheats weree blocking my calls. I am expecting more cheatsand if i am not writing this or if not responded they will cheat others. The numbers of the cheats were.[protected] & [protected] and more coming...
                        Sep 11, 2017
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 28, 2017
                        Axis Bank Customer Care's response
                        Hi Raj,

                        We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2obM4ab for us to assist you.

                        Regards,
                        Axis Bank
                        Jul 28, 2017
                        Updated by Rajos
                        Sorry the above http://bit.ly/2obM4ab is 24x7 out of service.????Action Please.
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                          A
                          Asim Bhaduri
                          from Kolkata, West Bengal
                          Jul 26, 2017
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                          Address: Kolkata, West Bengal, 700094

                          Account no. Asim bhaduri ([protected]) amountinr 700.00transaction typedebit

                          Transaction date25 jul '17transaction descriptioninb/[protected]/payu.in/ola money to swati

                          As of yesterday i sought to transfer rs 700 to ola money in my wife swati bhaduri’s credit. A/c was immediately debited but swati’s ola money has not been credited even on next day.. However, my a/c has not been credited back. Pl arranger reversal immediately and confirm.

                          Pl ack receipt.

                          Thanks and regards

                          Asim bhaduri
                          Id:02020619
                          Axis Bank customer support has been notified about the posted complaint.
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                            N
                            Nikhil R D
                            from Bengaluru, Karnataka
                            Jul 26, 2017
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                            savings account credit freeze

                            Address: 560050

                            My account # [protected] was started as a salary account with accenture in 2013.in 2016, i left the company and this salary account was converted into a savings account with the minimum balance of rs. 10000. Since then, i have always maintained the balance but now it has a credit freeze on it. I'm not able to credit any amount from other accounts into this account. Please help....
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                            R
                            Rupa ghosh datta
                            from Kolkata, West Bengal
                            Jul 26, 2017
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                            Address: North 24 Parganas, West Bengal, 700124

                            Atm attached with br code 547 in madhyamgram in west bengal is imposing arbitrary limit over single withdrawal. On 25.07.17 it was 4000/-. Today it is 2000/- which is inconveniencing customers. As free trn is limited we are forced to make multiple transactions. Though rbi has withdrawn such limit, this br
                            Is contunuing with it. I want this bank to allow us to withdraw the maximum permissible amount in single transaction in atm
                            Axis Bank customer support has been notified about the posted complaint.
                            I am aixs bank a/c older ac No, [protected] my atm card no [protected] expired 01/2017, New card not received. Please sir new atm card

                            atm cash dispensing - Comment #2799915 - Image #0
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                              A
                              Aßhìshèk Thàkùr
                              from Nagram, Uttar Pradesh
                              Jul 26, 2017
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                              Address: Lucknow, Uttar Pradesh, 226002

                              1061 rs has been deducted from my account
                              In june they deduct 700 rs approx and this month they deduct 180 for gst tax and 350 rs approx for consolidated charge without any information.
                              Which is enough to complain against axis bank. Before deducton they didn't notify me neither sms nor call.
                              I want return my money back otherwise i'm going to close my account
                              Refund my money at any cost.
                              Axis Bank customer support has been notified about the posted complaint.
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                                R
                                rani vishwakarma
                                from Delhi, Delhi
                                Jul 26, 2017
                                Resolved
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                                Resolved

                                Address: 091

                                Dear,

                                I am having a/c no [protected] axis bank lajpat nagar branch, on 14/07/2017, i have deposited 3000 /- in cash deposited machine in axis bank barakhamba branch.. As per your branch staff saying that this is a technical error,, you will get your money till tomorrow 15/07/2017,, but still i could not get my money, its already one week has gone,, even staff of axis bank doesn`t know anything about the process. They are replying wisy-wasi manner.
                                Plz do the needful.. Or atleast trained your staff.
                                Not satisfied with your service

                                Warm regards,
                                Vimla vishwakarma
                                [protected]@yahoo.com
                                [protected]
                                Jul 28, 2017
                                Complaint marked as Resolved 
                                complain solved
                                Axis Bank customer support has been notified about the posted complaint.
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                                  S
                                  Sunil Verghese
                                  Jul 26, 2017
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                                  Address: Mumbai City, Maharashtra, 4000016
                                  Website: www.axisbank.com

                                  To axis bank
                                  Ka: principal nodal officer
                                  Cc: reference to trailing mail from mr siddhesh mulgaonkar, nodal officer team, and the various mails send to axis bank management and ceo from 08 of june 2017.
                                  Cc: mr p. Krishnamoorthy

                                  Sub: axis bank management fraudulently charging home loan interest rate at 15.5% higher than the rate stipulated by selling third party life insurance policy, amounting to deficiency in service,
                                  Against the principles of justice, equity and good conscience

                                  It seems to be a mockery of systems, axis bank has effectively charged me 15.5% home loan interest on the amount disbursement towards home loan, against 9.50 % stipulated by axis bank.

                                  This is to write to protest, that axis bank has not responded to this issue till date “no action is not an option “ why should axis bank charge home loan interest rate at 15.5% higher than the rate stipulated by misselling third party life insurance policy.
                                  It is fraudulent, unethical and does not go well with bigger banks like axis bank.

                                  We implore axis bank to refund us the life insurance policy amount of rs.91338 debited to our home load account and the interest you charged on the life insurance policy under the guise of home loan we paid on the life insurance policy kindly request cancellation of max life insurance.

                                  Why should you issue a life insurance policy which is against rbi regulation towards banks illegally re-selling third party instruments?
                                  These new generation banks are selling fraudulently by misinforming and misguiding illegitimately making customer’s signature

                                  This reflects axis bank has shown zero ethics, no moral governance and lowest ethical standards, a case of corruption and bad moral by axis bank management
                                  Several

                                  Thanks & kind regards
                                  Julie verghese
                                  [protected]
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Jul 26, 2017
                                  Updated by Sunil Verghese
                                  NO RESPONSE FROM AXIS BANK MANAGEMENT AFTER TWO MONTHS
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