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Axis Bank Complaints & Reviews

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Updated: Dec 5, 2025
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Axis Bank reviews & complaints page 437

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G
GannuK
from Bengaluru, Karnataka
Jul 28, 2017
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Address: 560096
Website: AXIS BANK

On 22.07.2017 some charges debited to my account without my notice. There is no agreement to deduct charges like this when i opened account in axis bank. Kindly check and reverse the charges immediately.

My account number is [protected].

The below detail is mentioned from the account statement.

22 jul '17 22 jul '17 consolidated charges for a/c - rs515.00 dr rs1, 532.78
Axis Bank customer support has been notified about the posted complaint.
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    H
    harshithds
    from Tadepallegudem, Andhra Pradesh
    Jul 28, 2017
    Resolved
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    Resolved

    axis bank savings account showing minus balance

    Address: Dakshina Kannada, Karnataka, 575003

    Hi, i have a salaried savings account in axis bank,
    As per my knowledge salary account is "zero balance facility with no average monthly balance charges", but my axis bank account is showing minus balance and i want to know the cause for the deduction in my account.

    Till this day i had no problems with the account balance but when i checked the account balance today i got to know that i have a minus balance in my account...
    +3 photos
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    H
    Hariroy
    from Mumbai, Maharashtra
    Jul 28, 2017
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    Address: 122001

    Dear sir/ma'am

    This is kindly inform you that i have taken personal loan from your bank 3 times

    1st time amount would get deducted from my hdfc account.
    2nd time i have open bank account with you and my emi would get deducted from that particular account.
    3rd time i thought my amount would get deducted from axis bank account but request has send to hdfc without my knowledge and due to this on april month my emi get bounced and i am penalized for this bounce.

    Kindly send me my payment schedule of loan account ppr[protected] which i have already paid to the axis bank.

    Regards,
    Hari shankar roy
    Email: harsh. [protected]@gmail.com
    [protected]
    Axis Bank customer support has been notified about the posted complaint.
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      I
      ishaan_arya
      from Coimbatore, Tamil Nadu
      Jul 28, 2017
      Resolved
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      Resolved

      Address: 641664

      To,
      The chief manager,
      Axis bank
      Palladam branch

      Subject. - refund never processed

      Dear sir,

      I have purchased a few articles from amazon and they have intimated me that they have successfully processed the refund at their end. But, i have not received the refund so far. Now, the pending order number and refund pathways are as follows

      Order numbers..[protected] and[protected]

      Refund reference numbers are
      [protected]
      [protected] respectively..

      Kindly consider this as refund never processed and get me the money transferred back to my account at the earliest.

      My mobile number is [protected]

      Thank you
      Sep 1, 2017
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 28, 2017
      Axis Bank Customer Care's response
      Hi Ishaan,

      Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

      Regards,
      Axis Bank
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        B
        Bhojakumr
        from Bengaluru, Karnataka
        Jul 28, 2017
        Resolved
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        Resolved

        Website: Axis bank customer care

        Hello, one month back i did open my salary account in axis bank, still it is not activated, although i have submitted all the required documents. I am contacting the concerned person from axis bank but he is giving me faulty promise every day. If i ask them the reason, they are just ignoring me.
        Name :bhojakumar. S
        Bank : axis bank peenya branch
        A/c no:[protected]

        Regards
        Bhojakumar
        [protected]
        Aug 28, 2017
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 28, 2017
        Axis Bank Customer Care's response
        Hi Bhojakumar,

        Sorry for the trouble. Please call us on our phone banking number:[protected]/[protected] for us to assist you.

        Regards,
        Axis Bank
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          R
          raghavbhat
          from Madurai, Tamil Nadu
          Jul 28, 2017
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          Address: 600004

          Axis bank is promoting its health and fitness band called axis active, for a period of time, competing with other brands. Comparitively cheaper with attractive features, thats what they guarantee.

          But the department is not at all active in anything. I ordered axis active on
          June and now its july 28, the date when i am posting the complaint. So far amount has been deducted but i have not got the band in hand. I have rised n number of complaints and still no response. Every time when i send a mail, i am getting an automated mail saying in 2 days this reqest will be solved. But its been 28 days still, nothing. Finally i got a mail from them saying the band has been delivered to the account holding branch and i need to take it from there. 2 days ago i came to bangalore and i cant return to chennai for the purpose of getting this band. Lost the hope of getting the band.

          I am planning to close my account and credit card as i don't want to continue with these guys.
          Axis Bank customer support has been notified about the posted complaint.
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            S
            Sandyrml
            from Mumbai, Maharashtra
            Jul 27, 2017
            Resolved
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            Resolved

            Address: Thane, Maharashtra, 400605

            I used credit card on may and june 2017, i got a called from axis bank regarding cc payment convert to emi but i strictly i said i didn't want to convert emi. Credit card banking executive accepted that this mistake (Activated emi). Cc dept waived low emi bounce charges. But yesterday again debited bounce charges from my account, i call retail dept executive regards same problem they told me this is not our concern call to cc dept. Both dept transfer here and there till more then 40 min. Finally retail dept accepted there mistake but they not revert debited my amount, help me to resolve
            Sep 1, 2017
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 28, 2017
            Axis Bank Customer Care's response
            Hi Sandy,

            Sorry for the trouble. Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2odp3nV for us to assist you.

            Regards,
            Axis Bank
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              R
              ranjit260178
              from Bengaluru, Karnataka
              Jul 27, 2017
              Resolved
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              Resolved

              Address: Mumbai City, Maharashtra, 400067
              Website: consumer complaints

              Money not dispended but balance get deducted

              I am a customer of icici (S/b a/c[protected].

              On 17/07/2017 around 21:35 hrs i had used axis bank atm (Atm id-cwaw06202, record no.3802 in charkop market kandivali west) for money withdrawal but the txn showed successful but machine not dispensed the money due to network error.

              I didn't get the money but my icici account was debited.

              Please investigate and get it credited back to my icici s/b account asap.

              The feedback says that axis delays this kind of complaints abnormally which is a concern to customers.
              Sep 1, 2017
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 28, 2017
              Axis Bank Customer Care's response
              Hi Ranjit,

              Sorry for the trouble. Please get in touch with your account holding bank for further assistance.

              Regards,
              Axis Bank
              Aug 04, 2017
              Updated by ranjit260178
              I get in touch with bank but they said another 17 days required, Why taking so much time to resolve, as you have all the details. What is the use of digitalization. unnecessarily customer has to face all the trouble do you to your poor ATM services.
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                D
                Dnyaneshwar Ubhedal
                from Nagpur, Maharashtra
                Jul 27, 2017
                Resolved
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                Resolved

                Address: Bulandshahr, Uttar Pradesh

                My loan account no is ppro[protected]... I got notice from ad. Sachin singh about one sided cancellation of loan agreement and dropped security cheque no.349259.. Of dena bank pimpalwadi branch.. Threatens about legal case under 138... Loan disbursment date is 10/11/2015.. Amount is 210000... Tenure is five years... Presently account is active.. And in rx step... I cannot repay this loan prior the tenure... Plz help me... I am ready and willing to pay the future installments regularly...
                Sep 5, 2017
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 28, 2017
                Axis Bank Customer Care's response
                Hi Dnyaneshwar,

                We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2obM4ab for us to assist you.

                Regards,
                Axis Bank
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                  T
                  Tanaji Dhaigude
                  from Mumbai, Maharashtra
                  Jul 27, 2017
                  Resolved
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                  Address: Pune, Maharashtra, 413102

                  I have transfer by debit cart amount 5000 for state common entrance/mumbai/state common entrance/seq no.[protected], regarding admission of engineering on 30/6/2017 till now no refund. My self tanaji dhaigude from baramati.
                  I have call customer care then also my amount not transfer.
                  My contact number is [protected].
                  Please transfer my amount as fast you can
                  Aug 29, 2017
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 28, 2017
                  Axis Bank Customer Care's response
                  Hi Tanaji,

                  Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

                  Regards,
                  Axis Bank
                  I have debit amount 2000 Rupees in ATM but coming only 1500 amount of rupees and 500 rupees note not yet coming ATM. How to get 500 Rupees is cut from the account. I want justice..
                  Axis Bank ATM location- Nagpur Maharashtra
                  Area - Pratap Nagar Pincode-440022
                  ATM Terminal code- CPAC04803
                  Date:-2372017 Time:- 09:49 AM
                  Axis Bank Customer Care's response, Jul 28, 2017
                  Verified Support
                  Hi Rohit,

                  Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

                  Regards,
                  Axis Bank
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                    A
                    Avinashx200
                    from New Delhi, Delhi
                    Jul 27, 2017
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                    Address: New Delhi, Delhi

                    Dear sir/ma'am,

                    Greeting of the day,

                    I avinash singh did an online transaction on 15th july 2017 of 5350/- inr on irctc website using my debit card but the payment got failed and amount got debited from my account. As per irctc they have initiated a refund instruction with axis bank on 17th july 2017.

                    I called axis bank customer care[protected] on 21st july 2017 to check the status of the refund and they asked me to wait till 25th july 2017 as it takes 7 working days. So i waited and finally called customer care again on 27th july 2017 to see what is going wrong with axis bank. But as per the customer service agent i will have follow a whole long procedure to get my own money which can take upto 120 days. Wow!

                    I am also attaching the screenshot of irctc page where it says that they have refunded it to axis bank gateway on 17th july 2017 itself.

                    Kindly look into this matter and resolve it asap.

                    Pfa below,

                    Thanking you,

                    Avinash singh
                    [protected]
                    Axis Bank customer support has been notified about the posted complaint.
                    Jul 21, 2017
                    ASI Pramod Kumar's response
                    Sir i have made DD for school and i want cancel My DD cheque because my son has lost the DD cheque so i want to cancel my dd as soon as possible
                    Dear sir, my complaint is the axi bank branch is baroda in surat in gujarat state have no 1 pen affort.please i request to this problem solve it.
                    Sir i have made DD for school and i want cancel My DD cheque because my son has lost the DD cheque so i want to cancel my dd as soon as possible
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                      R
                      Rajos
                      from Mumbai, Maharashtra
                      Jul 27, 2017
                      Resolved
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                      Resolved

                      I am an axis bank customer commited to society and noticed that lot of fraud attempts for atm cards details were resulting in customer dissatisfaction. So an early action is appreciated for such attmpts which i experienced.

                      It is alwyas the ignorant customers being cheated by such frauds although all banks have been giving strict instructions.

                      Can axis bank help me to locate the above cheat mobile numbers. I wrote a compliant to irtct referring my mobile no [protected]. Within second i got a cheat asking in poor hindi not even knowing english some details and asked for my atm card number. Just now another guy called. How i know the genuine persons and why these frauds are exploiting e cards and debit cards at the expense of irtct. Their strategy is to ask for complaint number when saying no complaint number trying to convince that the complaint number is 16 digits bank atm card no. Before proceding further i was saved, but we have to catch such social evils for futuremisuse.. I called back those two numbers and the cheats weree blocking my calls. I am expecting more cheatsand if i am not writing this or if not responded they will cheat others. The numbers of the cheats were.[protected] & [protected] and more coming...
                      Sep 11, 2017
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 28, 2017
                      Axis Bank Customer Care's response
                      Hi Raj,

                      We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2obM4ab for us to assist you.

                      Regards,
                      Axis Bank
                      Jul 28, 2017
                      Updated by Rajos
                      Sorry the above http://bit.ly/2obM4ab is 24x7 out of service.????Action Please.
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                        A
                        Asim Bhaduri
                        from Kolkata, West Bengal
                        Jul 26, 2017
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                        Address: Kolkata, West Bengal, 700094

                        Account no. Asim bhaduri ([protected]) amountinr 700.00transaction typedebit

                        Transaction date25 jul '17transaction descriptioninb/[protected]/payu.in/ola money to swati

                        As of yesterday i sought to transfer rs 700 to ola money in my wife swati bhaduri’s credit. A/c was immediately debited but swati’s ola money has not been credited even on next day.. However, my a/c has not been credited back. Pl arranger reversal immediately and confirm.

                        Pl ack receipt.

                        Thanks and regards

                        Asim bhaduri
                        Id:02020619
                        Axis Bank customer support has been notified about the posted complaint.
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                          N
                          Nikhil R D
                          from Bengaluru, Karnataka
                          Jul 26, 2017
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                          savings account credit freeze

                          Address: 560050

                          My account # [protected] was started as a salary account with accenture in 2013.in 2016, i left the company and this salary account was converted into a savings account with the minimum balance of rs. 10000. Since then, i have always maintained the balance but now it has a credit freeze on it. I'm not able to credit any amount from other accounts into this account. Please help....
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                          R
                          Rupa ghosh datta
                          from Kolkata, West Bengal
                          Jul 26, 2017
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                          Address: North 24 Parganas, West Bengal, 700124

                          Atm attached with br code 547 in madhyamgram in west bengal is imposing arbitrary limit over single withdrawal. On 25.07.17 it was 4000/-. Today it is 2000/- which is inconveniencing customers. As free trn is limited we are forced to make multiple transactions. Though rbi has withdrawn such limit, this br
                          Is contunuing with it. I want this bank to allow us to withdraw the maximum permissible amount in single transaction in atm
                          Axis Bank customer support has been notified about the posted complaint.
                          I am aixs bank a/c older ac No, [protected] my atm card no [protected] expired 01/2017, New card not received. Please sir new atm card

                          atm cash dispensing - Comment #2799915 - Image #0
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                            A
                            Aßhìshèk Thàkùr
                            from Nagram, Uttar Pradesh
                            Jul 26, 2017
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                            Address: Lucknow, Uttar Pradesh, 226002

                            1061 rs has been deducted from my account
                            In june they deduct 700 rs approx and this month they deduct 180 for gst tax and 350 rs approx for consolidated charge without any information.
                            Which is enough to complain against axis bank. Before deducton they didn't notify me neither sms nor call.
                            I want return my money back otherwise i'm going to close my account
                            Refund my money at any cost.
                            Axis Bank customer support has been notified about the posted complaint.
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                              R
                              rani vishwakarma
                              from Delhi, Delhi
                              Jul 26, 2017
                              Resolved
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                              Resolved

                              Address: 091

                              Dear,

                              I am having a/c no [protected] axis bank lajpat nagar branch, on 14/07/2017, i have deposited 3000 /- in cash deposited machine in axis bank barakhamba branch.. As per your branch staff saying that this is a technical error,, you will get your money till tomorrow 15/07/2017,, but still i could not get my money, its already one week has gone,, even staff of axis bank doesn`t know anything about the process. They are replying wisy-wasi manner.
                              Plz do the needful.. Or atleast trained your staff.
                              Not satisfied with your service

                              Warm regards,
                              Vimla vishwakarma
                              [protected]@yahoo.com
                              [protected]
                              Jul 28, 2017
                              Complaint marked as Resolved 
                              complain solved
                              Axis Bank customer support has been notified about the posted complaint.
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                                S
                                Sunil Verghese
                                Jul 26, 2017
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                                Address: Mumbai City, Maharashtra, 4000016
                                Website: www.axisbank.com

                                To axis bank
                                Ka: principal nodal officer
                                Cc: reference to trailing mail from mr siddhesh mulgaonkar, nodal officer team, and the various mails send to axis bank management and ceo from 08 of june 2017.
                                Cc: mr p. Krishnamoorthy

                                Sub: axis bank management fraudulently charging home loan interest rate at 15.5% higher than the rate stipulated by selling third party life insurance policy, amounting to deficiency in service,
                                Against the principles of justice, equity and good conscience

                                It seems to be a mockery of systems, axis bank has effectively charged me 15.5% home loan interest on the amount disbursement towards home loan, against 9.50 % stipulated by axis bank.

                                This is to write to protest, that axis bank has not responded to this issue till date “no action is not an option “ why should axis bank charge home loan interest rate at 15.5% higher than the rate stipulated by misselling third party life insurance policy.
                                It is fraudulent, unethical and does not go well with bigger banks like axis bank.

                                We implore axis bank to refund us the life insurance policy amount of rs.91338 debited to our home load account and the interest you charged on the life insurance policy under the guise of home loan we paid on the life insurance policy kindly request cancellation of max life insurance.

                                Why should you issue a life insurance policy which is against rbi regulation towards banks illegally re-selling third party instruments?
                                These new generation banks are selling fraudulently by misinforming and misguiding illegitimately making customer’s signature

                                This reflects axis bank has shown zero ethics, no moral governance and lowest ethical standards, a case of corruption and bad moral by axis bank management
                                Several

                                Thanks & kind regards
                                Julie verghese
                                [protected]
                                Axis Bank customer support has been notified about the posted complaint.
                                Jul 26, 2017
                                Updated by Sunil Verghese
                                NO RESPONSE FROM AXIS BANK MANAGEMENT AFTER TWO MONTHS
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                                  A
                                  Arun1979
                                  from Morena, Madhya Pradesh
                                  Jul 26, 2017
                                  Resolved
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                                  Resolved

                                  Address: Coimbatore, Tamil Nadu

                                  I maintained 2 r 3 credit cards in different banks. I met an accident last month. My wife also hospitalised. I pay my credit card dues 30 r 31st the subsequent month. My health condition i can't paid before that. But axis bank collection agents behaves likes rowdies and the people using words r very cheapr. Its hurting lot. I using card only for medical and hospital purpose. After i get reimbursement from insurance i close the account and i cancelled the credit card. Because i can't see like these people. Very worst behaviour.
                                  Sep 14, 2017
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 28, 2017
                                  Axis Bank Customer Care's response
                                  Hi Arun,

                                  We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2obM4ab for us to assist you.

                                  Regards,
                                  Axis Bank
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                                    M
                                    Manojthotli
                                    from Nathdwara, Rajasthan
                                    Jul 26, 2017
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh, 500081
                                    Website: www.axisbank.com

                                    I have booked a ticket from redbus. They cancelled the ticket due to bus cancellation and processed the refund to axis bank on 8th july. I have waited for a week and sent a mail to axis bank support team. They have raised a ticket. After one week i enquired them even then they is no status of ticket they are just telling me to wait and be patient. Even today (18 days) my refund is not credited.
                                    When i had a chat with axis bank they are telling me refund issue is in process and the tat (Turn around time) for such refunds is 120 days. How can the bank expect the customer to wait for 120 days to get his money back. What should the customer do if he is in emergency and the amount he needs to get refunded was the only amount which would have helped him? What if he is stuck in another country and needs the money urgently?
                                    Sep 1, 2017
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 28, 2017
                                    Axis Bank Customer Care's response
                                    Hi Manoj,

                                    Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

                                    Regards,
                                    Axis Bank
                                    Sir,
                                    My Complaint No.PHR[protected] and My request No.12069258 dt 13.07.17.Sir please solve my proble and to credit my refund amount at on earaly date please.My A/C no.[protected], IFCCOde nO.SBIN0002756, Kurnoo.A.P. plz contct my moblino.[protected]
                                    Axis Bank Customer Care's response, Jul 28, 2017
                                    Verified Support
                                    Hi,

                                    The Loan account stands closed as on July 17, 2017, hence any refund will be credited to savings account for standing instructions mode of repayment or will be transferred by ECS in case of repayment mode as ECS or PDC on next working day. Sorry for the trouble.

                                    Regards,
                                    Axis Bank
                                    I have an EDC machine used in our bank and machine MID:-[protected], TID:[protected] after then please process and closed bahalf him.
                                    Thanking you,
                                    yours faithfully,
                                    CH.SIVA SANKARA RAO
                                    ph no:-[protected]
                                    Axis Bank Customer Care's response, Jul 28, 2017
                                    Verified Support
                                    Hi Siva,

                                    Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2odp3nV for us to assist you.

                                    Regards,
                                    Axis Bank
                                    There was a fraud transaction happened from my savings account of Rs 4800 on 14th july at 11:29 am
                                    Axis Bank Customer Care's response, Jul 28, 2017
                                    Verified Support
                                    Hi Priya,

                                    Sorry for the trouble. Please share your concerns with us at http://bit.ly/2obM4ab for us to assist you.

                                    Regards,
                                    Axis Bank
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