Axis Bank Complaints & Reviews

I hold a visa credit card issued by axis bank.

Since past one month now, i am not getting any email alerts for my credit card transactions (Merchant and/or online) on my registered email id. Please note that i am continuing to get the credit card statements on my same registered email id. I also received sms alerts for transactions on registered mobile. Only the email alerts are missing.

I have called up on helpline numbers, visited the branch and consulted the branch manager and my rm as well but to no avail. Helpline refuses to even raise a service request for the issue. They just tell me that they will escalate it.

I am extremely disappointed with the effectiveness of customer service. It is a major security issue from my perspective. I am a priority customer of the bank. I cannot even imagine what service a regular customer will get!

Dear sir

This is to inform you that self has not received axis active points from 28th may'17 to 24th jun'17 inspite of achieving target of 70000 steps per week.
Self had also raised service request 3 time which is yet to solve and just gets escalated to next level every 10 days. Self has received points for the weeks after 24th jun'17.
On 17th jul'17 again the service request no. 32617251 has been escalated.
Request you to kindly take up the matter as it is not being solved for over a month now.

The refund amount made by make my trip on 30th may 2017 is not credited in my account [protected] still now i will give the refund reference number of the merchant[protected] &[protected] for ur consideration. I also contacted several times ur customer service center for quarry. But no result. My mob. No is [protected]. So pls call me if any reference required.

Dear sir/ madam,

This is regarding the worst service provided by the axis bank karwar branch. On january 6th 2017, i was contacted by one of your bank officials regarding the opening of sb account. I actually wanted to have a credit card. He came to my place and collected all the necessary documents in this regard and assured me to get the my credit card within 15 days. But after that he just escaped, never informed me about the account opening. After a month, i contacted him on phone, he texted me that he will get my sb account opened within two days and get me the credit card asap. But after that conversation he never contacted me. After 6 long months, on 19th june 2017, he called me and said he was deputed to some other branch and hence he couldn't contact me. He also said that as my credit card is ready, i just need to open sb account and for that he will meet me on 19th. I agreed as i wanted the credit card badly. He opened my sb account on that day and from that day he is making some fake promises regarding the credit card. Now also he is just giving me the assurance that he will get my credit card within 2 days.

Sir, even i work in a public sector bank as an assistant manager but we never cheat our customers like the way your employee cheated me to achieve the target. Opening a sb account was not my priority, but the credit card was.

Sir, i have attached the details of my account and the screenshot of the conversation between me and your bank official with this mail. I want to to resolve my issue asap.

Thank you.

Sir... My name kosuri ganeswararao. I am from andhra pradesh.in eluru 534001.. I have andhra bank debit card withdrawal thru axis atm main bazaar. Near clock tower centre.12.07.17..11.30. Am 2500 rswhen machine counting power shut down.. Money not comes... But my money was debit my account. Till now not credit my account... Plz my money credit as well as soon... Thank u. Sir..

Usd 10.99 was debited on my credit card account on 15th june, 2017 at amazonprime member. And again, today on 15th july, 2017, a transaction was tried but it was declined because of low credit limit at present. Hence, please check these unauthorised transactions which are being done without my consent. Moreover i am never an amazon prime member. Please help me in this regard. Images of the messages received are attached.

New atm pin is not working.

I checked it while withdrawing money from netwest bank atm here in uk. It says pin incorrect.

Axis bank / and their atm's are not available in uk where i am based now for another month. So the atm pin that you sent or are going to send must work in any international atm's.

Secondly as i mentioned that for money i am completely dependent on this travel currency card for a month. If it doesn't work then i dont have money to survive. I believe this is enough for you to ensure whatever you do next is checked/ re-checked/ confirmed with 100% accuracy and then processed with the atm pin that i can use in future. Also, this has to be really quick.

I don't want this card getting blocked while i am hitting at the atm with incorrect pin. That will lead to more mess where i cant afford.

You can reach out to me on my uk mobile no: [protected]

You can check my multi currency card details using my registered email address mentioned below.

Parminder singh bhatti
Parminder. [protected]@gmail.com

I've bought sovereign gold bond on 14th july which was issued by rbi for gov of india through online axis easypay. But when i asked bank to provide me the certificate they are denying saying they don't ave any information. Then i called axis customer care phone banking they are asking me to get it touch with branch even though i said that i already asked branch but still the customer care insisted to get in touch with bank branch as they don't have information. I need help to get it resolved as i'm uncertain about my sgb investment through axis bank.

Hi all,

Respected CEO and and all staff of axis bank this is Krishna Rajendra Attal, Mobile Number [protected] here from sangli district maharashtra. I have a complaint regarding education bank loan of axis bank.

On 5th june I had applied for bank loan for my education study abroad for my masters in telecom and networking in australia, from kolhapur axis bank branch education loan department. I had applied for Rs 25 lakhs.the person's name was Mr. Rakesh lokare, Mobile no . [protected], email id rakesh.[protected]@axisbank.com .He had promised me that the sanction disbursement letter i will get within 10 - 15 days but i haven't got. he was literally fooling me day by day, as i had submitted all the documents on same day 5th june but still no one was responding me. his manager ravindra bhakare even he didn't supported me . then on 23rd a man came for verification and Mr rakesh didn't said me about verification and then that verification person took my back ground details and successfully verified me.the valuator also came in time but the verifier came late.afterwards he took my father's verification .he told my father that i want to see yours shop.my father said yes u can but come after 2 hours as my father was busy that because of GST meeting.then on 28th that person rakesh said me that your father said to the verifier that cancel bank loan and i have received mail from mumbai branch.he was simply blaming my father because he didn't had any stupid reasons.if we would have cancelled it then why we would have come to your bank for loan.yes axis bank have less interest rate apart from other banks.if he can't work on his task properly then he must have told me that day on 5th june that please find another bank.

Mr Rakesh lokare, his assistant Mr kuldeep [protected], and his boss Mr Ravindra Bhakare [protected] they just ignored me for a month .as i am having my flight on 2nd july and my college is on 17th of july. I had given all the documents to Mr rakesh and hid assistant Kuldeep they just fooled me and my family telling that it was a mistake from the verifier and valuator.they are lying me . Because of this fools my visa also delayed and i have no chance now who will pay my flight tickets now . such a pathetic service provided by axis bank.i am sorry to say this but yes this the truth . I contacted yours customer care they too told me contact your branch .and even Mr rakesh didn't provide that mobile App where i can track my documents submitted to which branch and also he didn't clearly mentioned about verification process that the person will call me and will come to my home. Mr rakesh doesn't have much knowledge i think he just know how to fool people. sorry to say this but's that's true .

And yes i lost my masters education carrier because of this peoples.i want justice . and in future students like me will come to your bank for education loan and these people will fool them too. these people are just liars.22 days passed and this person rakesh just was ignoring me and said that today will get, today you will get.and yes he will fool you all too saying that it was there mistake.you all can verify my documents if want but it's over now .Thanks for reading my complaint The respected CEO and all axis bank employees. please solve my query as soon as possible .

Thank you

We are residents of moradabad. We run a small scale business in the town. Two guys from axis bank named siddharth chopra m: ([protected]) who is a sales branch manager and paras chaudhary m: ([protected]) who is branch sales executive came from a local branch of axis bank, pilikothi and approach us to open our current account and they has taken a cheque from us of rs.10, 000 to open our current account, our cheque has been cleared from our bank account and till now our account has not been opened even after a week, the services are so pathetic of axis bank that they are not bothered to pick up our calls now. Kindly mark this complaint as we are very dissapointed as a customer from the bank because if their services are so poor today so what they will serve us in the coming future. We are calling them and they are not picking our calls and they are disgracing axis bank.

I have axis bank multi currency (Prepaid) card worth of singapore doller (S$) 1000/- card no. 5379......01 7011

When i made purchase at mustafa centre, singapore and vendor swipe the card for s$ 1000 error message "invalid card" flashed since transaction was not complete and no credit to the traders account, but amount of s$ 1000 has been debited. Thus s$ 1000/- was deducted from my pre paid card without making valid purchase. Kindly re credit the amount wrongly debited in my card.

AXIS BANK EMPLOYEE NAME ROHIT KATARIA
CONTACT NUMBER [protected]
DESIGNATION SALES OFFICER
LOAN AGAINST PROPERTY BRANCH MALL ROAD LUDHIANA

THIS employee has taken one cheque no.324970 dated 16 jan, 2017
amount rs 5750. and cash amount rs 25000 for new TDS certificate and for other documents to sanction a cc limit and housing loan.

He utilises our cheque and till date we don't received any certificate, documents, or cash.

Sir, i have purchased a bag of rs 749.50 from amazon on 28th june 2017... I recieved the bag on 3 july but the bag was torn so i returned it by that day itself... Amazon is claiming that they have refunded the money on 4th of july but 10days have passed and till now i didnt recieved the credit... I will be highly obliged i[censored] kindly clear my transaction the refund reference code of my order is [protected]... My axis bank debit card no is [protected]

Hi team,

I had made an online transaction with amazon.in on 1st july 2017 using axis bank debit card ending with 4080. They have cancelled the item on 7th july 2017 and i got a message from amazon mentioning that the refund of rs.2439 is processed successfully and for delays over 4 days, contact bank with charge auth code #[protected].

I tried calling axis bank customer care numbers many times and the responses was really miserable. I have not yet received any refund till today.

Please consider my request on priority and help me in getting the refund as soon as possible.

Regards,
Meera rose tomy

Dear Sir,

I have last 4 year your bank housing loan PHR[protected] take your bank rate of interest 9.15% it. your bank new rate of interest 8.50% and your bank have new agreement rate of interest last month and my pnb account your processing fees 2875 amount in account debit for it. but your banker ajmer loan department Mr. manish ji are not response any detaile my loan account, I have last 10 day two time call Mr. manish but not response it and this problem not sole for Mr. Manish

Loan department Ajmer axis bank Mr. Manish

SACHIN DEVRA
BEAWAR, DIST - AJMER (RAJ.)
LOAN ACCOUNT NO.PHR[protected]
CONTRACT NO. [protected]

Dear sir,
Iam dr. Rahul dhawan my account number with axis bank is [protected]. I had applied for a cheque book about 15 days back, but my cheque book was delivered at my permanent address in gurgaon. Whereas my current address is s 406 venus parkland, vejalpur near vejalpur police chowki ahmedabad 380051. Please get my cheque delivered at this address at the earliest. Hoping for a favourble response,
Regards,
Rahul dhawan

Hello
It's been 43 days since i submitted my documents for opening salary account but till date not opened. Earlier i was told that since i had cancelled my previous salary account with axis bank my account was not suspended. One month passed by and my salary got credited and every day i was promised that it will be activated. The n i spoke to the branch manager mr. Vaibhav who also gave me false information that the account is not suspended and it will be done shortly and account will be activated. Frustrated i went to the nearby branch where the manager told me that no account to be suspended only my customer id needs to be activated which she did immediately and told to inform my branch to activate my account. But till date account is not activated. All false assurance​ by marketing person mr ajit and branch manager mr. Vaibhav are not picking up their phone also now
Ac no.[protected]

I am axis bank account holder ofTransport Nagar gwalior branch
Employee dilip Varma has did fraud with me and transfer 36312 rupees from my account to max life policy with my fake sign without my permission he signed on the form of policy and transfer it to the max life insurnce . when i asked about my transation he said they by mistake it would happen money will automatically come back after 15 days .my maxlife policy
number[protected] and my complaint number is 18265879 .
Bank did not refund my money yet so plz help me .my number is [protected].
its around 3 months but they are only troubling me.

• sanctioned loan amount : 10 lacs
• emi amount : 12479
• emi due date : 10th of every month
• date of birth : 27/06/1976

I have taken home loan vide loan no : phr[protected] from axis bank and given nach mandate and same registered in my bank (Bank of baroda).

On the date of emi, i found that my emi has not deducted from my bank so i have contacted to axis bank, shivalik branch, at that time axis bank inform me that the transaction of emi has been rejected by bob and given me umrn no but not given me transaction id no, so i went to bob and produce umrn no and say why the tranction rejected, in reply bob said that they have not received any transaction for this and if any transction made by axis bank so give me transaction id.

I contact axis bank once again for transaction id but axis bank insist me to fill up new ach mandate but not given me transaction id for earlier transaction. So i doubt that they have not send any transaction and irritate me. If you will not produce me transaction id or reason of rejection of transaction, how i will manage with my bank for future emi.

Wheneve i call to customer center they advice me to go to branch, but sir, i am a service man so how can i go to branch everyday.

So i request to axis bank to produce me transaction id no so that i can process with my bank.

Further i have given cheque of rs. 12479 vide ch no 61 of bob dariapur br dated 11/7/17 & rs. 24 vide ch no 835304 of sbi dated 7/7/17, but your bank does not withdrwal my emi either from nach or by cheque which i have given to your branch at shivalik branch, ahmedabad and call me for non payment of emi.

Please request you to provide me transaction id of my transaction rejected (If any) and deposit cheques which i have given to you against my due for your mistake. And inform your collection department they are irritate me by constant calling for due amt.

Sir my sb a/c no. Is [protected] in the name of sandeep kumar todi with boring road patna branch. Rs. 40000/- & rs. 20000/- was transferred in my account by neft from panagarh carbonics on 20.05.2017 vide ref. No. N[protected] & n[protected] but by mistake transferor by mistake written account no. [protected]. Sir i submitted request letter for correction of mistake and credit my account on 23.05.2017 & 16.06.2017 and visit personal branch several times but till date amount not transferred in my account. Sir please help me.