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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
Complaints 13002
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Axis Bank reviews & complaints page 438

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A
Arun1979
from Morena, Madhya Pradesh
Jul 26, 2017
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Address: Coimbatore, Tamil Nadu

I maintained 2 r 3 credit cards in different banks. I met an accident last month. My wife also hospitalised. I pay my credit card dues 30 r 31st the subsequent month. My health condition i can't paid before that. But axis bank collection agents behaves likes rowdies and the people using words r very cheapr. Its hurting lot. I using card only for medical and hospital purpose. After i get reimbursement from insurance i close the account and i cancelled the credit card. Because i can't see like these people. Very worst behaviour.
Sep 14, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2017
Axis Bank Customer Care's response
Hi Arun,

We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2obM4ab for us to assist you.

Regards,
Axis Bank
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    Manojthotli
    from Nathdwara, Rajasthan
    Jul 26, 2017
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    Resolved

    Address: Hyderabad, Andhra Pradesh, 500081
    Website: www.axisbank.com

    I have booked a ticket from redbus. They cancelled the ticket due to bus cancellation and processed the refund to axis bank on 8th july. I have waited for a week and sent a mail to axis bank support team. They have raised a ticket. After one week i enquired them even then they is no status of ticket they are just telling me to wait and be patient. Even today (18 days) my refund is not credited.
    When i had a chat with axis bank they are telling me refund issue is in process and the tat (Turn around time) for such refunds is 120 days. How can the bank expect the customer to wait for 120 days to get his money back. What should the customer do if he is in emergency and the amount he needs to get refunded was the only amount which would have helped him? What if he is stuck in another country and needs the money urgently?
    Sep 1, 2017
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 28, 2017
    Axis Bank Customer Care's response
    Hi Manoj,

    Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered email ID for us to assist you.

    Regards,
    Axis Bank
    Sir,
    My Complaint No.PHR[protected] and My request No.12069258 dt 13.07.17.Sir please solve my proble and to credit my refund amount at on earaly date please.My A/C no.[protected], IFCCOde nO.SBIN0002756, Kurnoo.A.P. plz contct my moblino.[protected]
    Axis Bank Customer Care's response, Jul 28, 2017
    Verified Support
    Hi,

    The Loan account stands closed as on July 17, 2017, hence any refund will be credited to savings account for standing instructions mode of repayment or will be transferred by ECS in case of repayment mode as ECS or PDC on next working day. Sorry for the trouble.

    Regards,
    Axis Bank
    I have an EDC machine used in our bank and machine MID:-[protected], TID:[protected] after then please process and closed bahalf him.
    Thanking you,
    yours faithfully,
    CH.SIVA SANKARA RAO
    ph no:-[protected]
    Axis Bank Customer Care's response, Jul 28, 2017
    Verified Support
    Hi Siva,

    Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2odp3nV for us to assist you.

    Regards,
    Axis Bank
    There was a fraud transaction happened from my savings account of Rs 4800 on 14th july at 11:29 am
    Axis Bank Customer Care's response, Jul 28, 2017
    Verified Support
    Hi Priya,

    Sorry for the trouble. Please share your concerns with us at http://bit.ly/2obM4ab for us to assist you.

    Regards,
    Axis Bank
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      Narendra babubm
      from Kollam, Kerala
      Jul 26, 2017
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      Address: NSdl DP ID I G300484
      Website: [email protected]

      Hi
      I have a salary account in axis bank.in mgroad branch bangalore. I want to inform that the are dedicating amount in the name of consolidated dp charges from my account without inform me i didn't get any notification for that. When i called the customer can they informed that it is deducted because of the dmeat account
      I am going to close the asap
      Axis Bank customer support has been notified about the posted complaint.
      Rs 1225 6 july 2017
      refund id11550095
      refund amount1225
      refund initiated datesat 24 june 2017
      expeted refund date 06 july2017
      transaction no[protected]
      make payment debit card
      part laptop battary
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        N
        new_user111
        from Bengaluru, Karnataka
        Jul 25, 2017
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        Address: Balangir, Odisha, 767001

        Hi,

        I am getting calls from some number asking my credit card number and cvv number. They are saying it is a verification call. They have details of my billing address as well. I do not know how they got it. I spoke to customer care executive and confirmed that it might be a fraud call as they are asking for cvv number. Today i got call from [protected]. Since last 1-2 months i am getting such calls from different numbers. So please look into it and take a step so that nobody will get trapped into it.
        Axis Bank customer support has been notified about the posted complaint.
        Its been more than a week for Amazon to refund my money to Axis which is not yet debited to my account.

        My card No. [protected]

        Refund of Rs. 32999/- Refund ID: [protected]
        Refund of Rs. 499/- Refund ID: [protected]
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          B
          bipinrj2005
          from Noida, Uttar Pradesh
          Jul 25, 2017
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          Address: 110016

          I have an account in axis bank ltd, green park new delhi branch which was opened by my last employer i. E. Greenply industries ltd as a salary account. I have left the company in december 2015 and after that some days i started maintaining this account with saving and also contacted axis bank green part ltd branch whether my account is converted in saving or not. They told that if there is no credit of salary from last three months the account automatically converted to saving account.
          From last two months there is a lot of deduction from my account as consolidated charges for account i. E. Rs.700 on 20/05/2017 and my account becomes negative. After that i submit amount in my account and confirm the customer care official about the cause of deduction, they told that my account is easy saving account in which i have to maintain a minimum balance of rs.10, 000 per month without any intimation. My account was salary account with 0 balance.
          Again on 22/07/2017 a deduction of rs.1, 051.48+ rs.189.27 ([protected]@18%) from my account. If my account is easy saving account why there is no deduction from 1/12/2015 to 20/05/2017.
          Why we are not intimated for such things.. Plz help me to get my money back, these banks are deducting innocent peoples money from their accounts wihout telling peoples

          My a/c no. [protected]-bipin kumar varma
          Axis Bank customer support has been notified about the posted complaint.
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            N
            Nilesh Bhalani
            from Ahmedabad, Gujarat
            Jul 25, 2017
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            Address: 380052

            Without my permission some amount getting debited from my account, it is mentioned in the statement like info: tip/scg. Visa. Pos. Dt 200717. If i ask customer care they say if i use my debit card in hotel or some shopping it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. You guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

            If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on msging right why can't do this.

            I need a proper response for this and i need my money back till now which is debited.
            Axis Bank customer support has been notified about the posted complaint.
            Sunday 8:50 PM i was withdraw money for rs 1000 but suddenly electricity off in ATM then money deducted and cash not received for electricity reason
            because ATM MACHINE did not throughout cash

            tip/scg. visa. pos. dt 25072017 - Comment #2798322 - Image #0
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              V
              ved prakash 0003
              from Dimapur, Assam
              Jul 25, 2017
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              I had done two transaction if 1000 rupees and 1000 rupees to add money in paytm wallet by using axis internet banking on 12th july 2017. But only one transaction was successful that was second transaction.in first transaction money is deduced from bank account but not reached at paytm wallet. But when i contact with the paytm they told me that only one transaction was done and when i contact with the axis bank customer care they told me that money is transferred to paytm and cannot be refund. So please help me to shortout this problem.
              Axis bank account number-[protected]
              Axis bank complaint number[protected]
              Paytm complaint number[protected]
              Contact number-[protected]
              Please contact with the paytm and shortout my problem.
              +1 photos
              Axis Bank customer support has been notified about the posted complaint.
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                C
                celvah2006
                from Chennai, Tamil Nadu
                Jul 25, 2017
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                Address: Chennai, Tamil Nadu, 603202
                Website: www.axisbank.co.in

                Hi my account no is[protected]. When i tried to transfer money to this account i got a message stating that my account is credit freezed. This is a surprise to me as i regularly get debit update sms from your bank and never been informed about htis credit freeze.

                Im staying in kancheepurqm and hence cannot go to my home branch at chennai if kyc documents are needed to be submitted.

                Kindly defreeze my account and give the option of ekyc as other banks are doing.

                Also because if this credit freeze issue i have lost my insurance payments and other pending amounts that i was supposed to recieve in this account.
                Axis Bank customer support has been notified about the posted complaint.
                till date the problem not resolved and not even a phone call or mail received from Axis bank.
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                  Vicky Ghosh
                  from Raipur, Chhattisgarh
                  Jul 25, 2017
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                  Address: Bastar, Chhattisgarh, 494228

                  मेरा नाम विकाश घोष जिला कोंडागांव, ब्रांच कोंडागांव। कुछ दिन पहले आपके कोंडागांव ब्रांच से कुछ अधिकारी मेरे पास आये और खाता खोलने के नाम से छह हजार रुपए का चेक लिए और दो दिनों में खाता खुल जाएगा बोले पर आज तक खाता नही खुला और नाही मेरे पैसे वापस दे रहे । आपसे अनुरोध है कि मेरे पैसे वापस करने का कष्ट करें। फोन करने से रिसीव भी नही कर रहे है, आपसे निवेदन है समस्या का निदान करे।
                  Axis Bank customer support has been notified about the posted complaint.
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                    M
                    Mukesh Thevar
                    from Mumbai, Maharashtra
                    Jul 25, 2017
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                    Address: 627805
                    Website: www.axisbank.com

                    Axis bank account no-[protected]
                    Name - iswarya traders
                    Dear sir, i am using axis bank for past 7 years, i want to close my bank account and i am tying to do for past 2 year, as my money deducted for transaction, which is nil in other bank. I tried to close my account for past 2 year, i tried with my local branch office, illangi branch, tenkasi taluk, tamil nadu. I personally spoke with the branch manager and they yes we will close but still they are not closing my account, now i am getting message on my mobile of negative balance. I just want to close my account.
                    Kindly do the needfull.
                    Murugesan - [protected]
                    Axis Bank customer support has been notified about the posted complaint.
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                      Cyriac John Jacob
                      from Chennai, Tamil Nadu
                      Jul 25, 2017
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                      Address: Chennai, Tamil Nadu, 600016
                      Website: milesandmore

                      I had applied for a forex card from axis bank and had received the same immediately. I noticed that milesandmore are partnered with axis bank on the forex card and that there is a joining bonus on applying for a axis bank forex card. However, i have not received any intimation regarding the bonus miles and since i already have a miles and more account, i would like to join that account with my forex card. On contacting miles and more service team, they told me to provide my miles and more card detail to the axis bank service team so that the joining bonus miles will be directly credited into my account and a new account does not have to be opened. Please look into it.
                      Axis Bank customer support has been notified about the posted complaint.
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                        Arunsik
                        from Mumbai, Maharashtra
                        Jul 25, 2017
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                        Address: Mumbai City, Maharashtra, 400007
                        Website: ground floor, apsara multiplex, dr.b.d.marg ,grant road (east) Pin Code-400007

                        Dear team,

                        20 days back i did apply my account open in axis bank. But still it is not activated. Although i have submitted all the required documents and i am contacting the concerned person from axis bank but he is giving me faulty promise every day. If i ask them the reason, they are just updating it will be activated today. But still my account is not activated. If your bank concern person team not able to open my account.
                        Please updated so that i could choose other bank.

                        Please find the below account number and branch details.

                        Account no: [protected]

                        Address: ground floor, apsara multiplex, dr. B. D. Marg, grant road (East) pin code-400007

                        "awaiting your valuable reply"

                        Regards

                        Arun singh
                        Axis Bank customer support has been notified about the posted complaint.
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                          Mohammed Navazuddin Warsi
                          from Nattam, Tamil Nadu
                          Jul 24, 2017
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                          Address: 600058
                          Website: Axis Bank

                          This MD.navazuddin having account in axis bank account no-[protected].actually I thought that to maintain some balance in this account but by this Iam not satisfied.
                          Today some txn was happend like consolidated charges as per RBI rules without customer knowing how could u debit an amount from the customer's account.so, please reverse back that charges to my account as earlier as possible.

                          Regards,
                          Mohammed navazuddin
                          CRO
                          +1 photos
                          Axis Bank customer support has been notified about the posted complaint.
                          Jul 24, 2017
                          Updated by Mohammed Navazuddin Warsi
                          Axis Bank — unknown charges in my account

                          1 Review
                          Mo Mohammed Navazuddin Warsi on Jul 24, 2017
                          Mark as Resolved

                          This MD.navazuddin having account in axis bank account no-[protected].actually I thought that to maintain some balance in this account but by this Iam not satisfied.
                          Today some txn was happend like consolidated charges as per RBI rules without customer knowing how could u debit an amount from the customer's account.so, please reverse back that charges to my account as earlier as possible.
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                            S
                            singh tejpal
                            from Nawanshahr, Punjab
                            Jul 24, 2017
                            Resolved
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                            Resolved

                            Address: Panchkula, Haryana, 140607

                            Today when i used the atm the following message appear my account no [protected] belongs to sector 10 panchkula
                            Sorry, this card is not authorized for use at this point. Kindly call[protected] or[protected] to know more. Have a nice day!

                            Now card block please rectify the problem

                            And two cards had been issued to me which i used convey
                            Sep 20, 2019
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 20, 2019
                            Axis Bank Customer Care's response
                            Hi, please share with us your registered contact details as we are unable to fetch details with the number provided. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                            Sorry, this card is not authorized for use at this point.Kindly call[protected] or[protected] to know more.Have a nice day..
                            Can u tell me why should I do??
                            Axis Bank Customer Care's response, Aug 19, 2019
                            Verified Support
                            Hi, we regret the inconvenience caused. Please elaborate on your specific concern along with your registered contact number via DM for us to assist you. We are here to help! Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                            Today when i used the atm the following message.Sorry, this card is not authorized for use at this point.
                            Tell me what should I want to do
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                              I
                              inder4u2
                              from Chennai, Tamil Nadu
                              Jul 24, 2017
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                              Address: 110018
                              Website: AXIS BANK TILAK NAGAR, NEW DELHI

                              I made a fixed deposit in tilak nagar, new delhi branch last year which was supposed to be matured on 12th feb 2017 but i have not received that yet, i also had a credit card on that fd which i have closed and there is no outstanding amount on my card as it has already been closed. But despite of all that i have to run around everyday to get my fd amount credited to my bank account, and now it is the heights of everything they don't even bother about me that's why i have to register this complaint, please see to this and get my fd amount credited to my bank account or else i have to take other legal actions against the bank
                              Axis Bank customer support has been notified about the posted complaint.
                              Aug 02, 2017
                              Updated by inder4u2
                              No update from the bank till now. Worst bank with careless employees
                              It's been more than a week now and I have neither received any call from the bank nor I got my funds back. Heights of making people fool... never gonna deal with such bank.
                              Worst bank to deal with this is how they fool people and try to make money. No one is ready to resolve the customers queries or complaints.
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                                S
                                shri1234127
                                from Bengaluru, Karnataka
                                Jul 24, 2017
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                                Address: 641002

                                I think axis bank does not want to maintain good relationship with the customers. This is my account number shriram s ([protected]). I had a balance of rs.846 on saturday (22/7/17). Now it is rs.-597 (You read it right it is minus 600). Who gave you permission to auto deduct my money with out my knowledge. I want my amount to be reimbursed... There is no proper reason for deduction of this amount. If a customer is already running short of money, how can you deduct the amount with out his/her knowledge. You need to take permission from the account holder to take his money. I will close my axis account and i will pass this info to all my friends and relatives who have accounts in axis bank and i will ask them to close the account. Hdfc is much better. Axis bank does not deserve good customers. They are big time cheaters.

                                Shriram,
                                +91-[protected]
                                Axis Bank customer support has been notified about the posted complaint.
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                                  anbarasubala
                                  from Chennai, Tamil Nadu
                                  Jul 24, 2017
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                                  Address: 600063

                                  Dear team,
                                  My name is anbarasu and my a/c no. [protected]. Want to be discuss that this my account is salary account and address is nagpur location. My account has been negative balance. I want to finish my lease account and maintain balance as per converted savings account.
                                  Kindly please i request to you, please activate my credit freez account so that i'm able to transfer amount and finish my lease amount.
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Hi Sir/Madam,

                                  Every month INR:200.00 deducting in my a/c for the consolidate charges. let me know about consolidated charges.

                                  Thanks
                                  kiran
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                                    Mubeen Chougule
                                    from Mumbai, Maharashtra
                                    Jul 24, 2017
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                                    Address: Mumbai City, Maharashtra
                                    Website: Axisbank

                                    Dear sir
                                    I have pending principal amount rs.25694.26/- to be paid to axis bank and with interest it's amount to rs.28418/- around. But customer care person asking me to pay rs.32000/- above for foreclosures. How it is just frustrating. My credit card no.[protected]. Please solve the problem at the earliest.
                                    My name mubeen chougule
                                    Mobile no.[protected]
                                    Axis Bank customer support has been notified about the posted complaint.
                                    I am getting charged for the Overlimit fee, Debit interest charges and other services tax. It has to get returned back in my credit card amount.
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                                      Babu Thomas Puthur
                                      from Surat, Gujarat
                                      Jul 24, 2017
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                                      Address: Surat, Gujarat, 394210

                                      Sir,
                                      I am babu thomas puthur, a personal loan holder at your bank, due to some textile market strike i am not able the deposit in my bank at bombay market branch so that my emi returned. Presently i am paid the emi amount. Please revival the emi return charge of rs.575/- (This amount debited in my bank today). Pls refund the same. Hope your good service to continue.

                                      Thanking you,

                                      Babu thomas p.
                                      [protected]
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        vishak kasagani
                                        from Tumkur, Karnataka
                                        Jul 24, 2017
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                                        Address: 560076

                                        Good morning sir, my name vishak kasagani working at aakash institute of educational services pvt ltd banglore, i opened my salary account on june 6, 2017 at axis dwarka branch delhi with co ordination of company, submitted all documents, received kit at passbook, check book, still account not yet activated. Application number [protected]. Expecting problem will be resolved soon.
                                        Axis Bank customer support has been notified about the posted complaint.
                                        My name Naveen kumar pasupuleti and my one assist relationship no is 2405043, i want to deactivate my one assist, so please deactive my one assist wallet and kindly refund my deducted amount in to my account .Thank you.
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