Axis Bank Complaints & Reviews

So many technical issues on all the 3 mediums of axis online banking. Web, mobile site and app.
I've been using mobile app for 6 months. Suddenly it says to change mpin or i'm not able to login. When i click on menu to change mpin it reverts back to login page. Whole process starts again. It goes on and on. No results. I went to the branch. They suggested to reinstall the app. I did so but nothing worked out.

I need to transfer money urgently.
On mobile site there isn't any option to add a new receiver account so that you can make a transaction.

Website asks unnecessary questions evenif my credentials are correct.
I tried to contact customer care but there isn't any option for online banking queries. Yu are not even able to talk with care person. Worst service.

Shortly team axis online banking service is not your cup of tea!!! Go home!!

I am getting calls from these phone numbers, saying axis bank credit card verification department. They say the availability of reward program and cashback offer along with gift packs for credit card holders. They continue the conversation even after saying "not interested". Also, they ask for confidential details about the credit cards (Card number, validity date, cvc etc).
I lost rs.8505 during the first call unknowingly. But, i am getting these type of calls frequently.
These are the phone numbers from which i am getting the calls (Involving in fraudulent activities)
[protected], [protected], [protected], [protected]

Hello sir. I had open a salary account in axixbank in my office cafe coffee day global ltd. I have also get welcome kit. And i had submitted all required documents. But until now my account is not activated.. Please solve my problem..

Name - umesha k r
Ac no - [protected]
Mail - [protected]@outlook.com
Mobile number - [protected]
Branch - manyata tech pa bngr kt. Bangalore, 560045

I am t. Pranathi and i was offered a salary account from axis bank on march 14, they took signatures from us without informing us about demat account. All this happened by hyderabad madhapur branch we asked for what they are taking these many signatures no response from them. How can you cheat people like this for reaching the targets i have contacted them many times through email and call and even the person who i was given demat account he is giving me non sense stuff i have given a cancel form too for the demat account closure. Please don't play with customers for your profits. I need my demat account to be closed immediately. I got rid of this disgusting bank please look into this. My demat account number is 25072167

I have my axis bank account operational in one of the delhi branches from 4 yrs now. They suddenly have blocked/freezed my account which i came to know while doing one of the transactions. Calling the customer care will not solve any problem as they themselves dont know what might be the reason when transactions where done last month only. They suggest you to visit nearest branch.in this busy schedule if one can resolve many querries online. Why they cant tell you the reason or the steps to reactivate it.
Visiting branch can resolve the problem only if they can address your querry at time and solve it in one go. No other appointment dates or availability issues!!
Make the process user-friendly and inform the user whe we have the sms service activated already. Thanks.

Hi,
I got my credit card and i paid the activation bill of 1725 and they give me a number to call and verify my e-mail address. But i m trying to call that number the customer care people are telling they are changing their number and gave me 2 more number i tried that number as well but that is not valid.
Why you people are irresponsible like this, i applied credit card for some necessary requirement but still i cant able to use that.
I need the solution asap.
Please treat this as high priority.

Hello,
I am robert john. I had taken a credit card (Before 2008) from axis under their persuasion of me using other bank cards. But i closed my card through settlement process and closed it by 2009 or 2010. I have finished paying all my dues. I had the papers with me. After that, i forgot about the card and everything.

I think by 2013, some from the axis collection center called me for not closing the account with some balance amount due. I sent them the papers and agreed that the account was closed. Again in 2014, they called up and demanded money to settle the account. Again i had to go through the papers and they said ok. Again they repeated in 2015. Again demanded money and again with papers they said it will never happen again and nobody contacted.

Now on 17 june, 2017, they called me from [protected] and started arguing for money. I am my mobile number for more than 12 years. But the person called up my wife and got my number again to call me. Actually, i don't know how he got her number. By this time, i had to go through 2 heavy rainfalls in chennai. The 2015 rains destroyed much of the documents and household things. Also, i have shifted my house to the city outskirts. I explained him everything from my side which he was not willing to accept and warned him that he is pressurizing me to approach the police. Finally, he said that he would be sending a person to my house to collect the money on 19 june. What should i do now? Please help...

Thank you.

I have an current account at axis bank, today i just checked my account and they deducted...
17 june 2017 - consolidated charges for a/c - 2245.53 rs.
And
Service tax 15% - 336.83 rs.

I don't understand why this much amount (2245.53) they deducted.

In last month (May, 2017) they deducted...
20 may '17 consolidated charges for a/c - 972.30rs.
And
Service tax @15.00% on charge - 145.85rs.

Why they deducted 2245.53 in june 2017? Its horrible, should i close my account from axis bank?

Please response.

Thanks,
Arvind srivastava

Dear sir/madam,

Today at approx 1 pm i drew rs. 5000/- from axis bank atm bhatpara, kankinara, 24 pgs north, i got 2 note of rs. 2000/- and two of rs. 500/- but i got one note of rs. 2000/- something written by pen on note and as you know today is holiday sunday therefore i could not get show the same at branch. I request you to plz see the issue and suggest me how could i solve it asap.

Thanks & regards

Suraj kishor verma.

Hi,

I have a salary account in axis bank, in begumpet branch, hyderabad. I could see that 620 rupees were deducted in the name of "consolidated dp charges" from my account without informing me. I didn't get any notification for that. Neither a mail nor a message has been received from the bank.
This happened on 15th june 2017. I am unable to reach customer care.

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Money deducted from my bank account. But not credited to my axis bank lime wallet. Nobody take responsibility basically lime wallet
D
Debasis sil
To bokolkata
9 hours agodetails
Mam,
I'm debasis sil, my account of axis bank lime wallet email id is [protected]@gmail.com and phone number is [protected]. On 16/06/2017 i tried twice to fund rs800 in my axis bank lime wallet and both the occasion money deducted from my bank of india account ([protected]) but not credited to the lime wallet. Rs 1600 (800x2) deducted but not credited to lime wallet. I contact with my bank they showed me in their computer screen that money has been settled on their end. Transaction id are stubp[protected] and stubp[protected]. After that i contact to lime wallet but they told me we can't do anything, we didn't received the money, you have to contact with your bank branch. After requested they told me to send mail with proof, i send them also but they didn't reply me. I enclosed my statement with the mail i send you. And also i took screenshot of payment successful of 2nd transaction rs800 deduction, i send the screenshot in your mail address [protected]@gmail.com. Please solve the problem.

Hi,

I got 1100 rs deducted from my axis bank salary account in the name of consolidated charges.

Nd few hours later 15% tax on consolidated charges was deducted

What the hell is consolidate charges. This has been my worst experience with any bank.

I request you to please take action against this, this is unacceptable for no reason 1100 rs has been deducted from my account.

Its been only 3-4 months that i chose to get my acount open there bt i hv such a worst experience

Please call me to explain ds at [protected]

My axis bank cust id:[protected]

Thanks
Asha pawar

Hi m absolutely shocked with very rude behaviour of security and one of the bank staff of axis bank sion branch. Surprised to see that axis bank has given authority to represent their branch by their security who does not know how to talk to their customers. I had been there just to check a very small query about my debit card but it seems axis bank has very unprofessional employees specially sion mumbai branch. It was really not expected from sion branch employees. Higher authorities of bank should remove such employees as they are working against interest of employees. Very upset with such employees of axis bank sion branch. Security should be punished badly.

Hi,

I had approached axis bank - jp road (Andheri west) branch for opening my current account. The documentation was done on 16th may and chq of rs 10, 000/- was given, it was a urgent request, as i had to apply for vat number and required a cancelled cheque for the same. The business development executive (Priya) went on leave and handed over the case to her senior - who also went on leave. After one week, we get an update saying there is no update and no one is aware of the account. Then a new person shalini steps in and says priya had not worked on it and she will take it ahead. After 1 week of handover even shalini had no idea about the status. Since it was a urgent request and shalini had no answer, she gave me her seniors (Mrunal desai) number. Mrunal being a senior was highly unprofessional, he used to not answer the call and also kept his phone switched off. Post which i gave a cancellation letter and asked for the refund of my amount on 12th june. We were told cancellation would happen in 02 working days. But it's been 05 working days and now axis bank executives are not answering the calls.
This is a highly unexpected unprofessional behaviour from a very big private bank - axis.
Email - [protected]@gmail.com

Hi,

There were fraud atm debit card transactions worth rs:50, 000 on 29th may 2017 at 12.00am. The atm card was with me and yet the transaction was done. I got back to back smses of these transactions and at once i blocked my atm card.

Next day (29th may 2017), i submitted the police complaint, dispute form and atm card pieces picture to the 'customer. [protected]@axisbank.com, debit. [protected]@axisbank.com'.

Till today there is no update from axis bank.

Customer care does not provide any updates at all. I have called the customer care many times. I have also visited the axis bank operations head personally multiple times, but they say they cannot do anything, the investigation department takes time.

After getting frustrated i emailed mulitple complaints to the nodal department 'nodal. [protected]@axisbank.com' but from there i always get the same email that wait for 20 working days. What is the point of having nodal officer if they cannot even provide satisfactory answers?

It is very irritating and frustrating when there is no update provided on my case. My hard earned money is lost and the bank doesnt care for the customer. Now the branch operations head says it can take more than 20 days, maybe 45 days to settle, but without confirmation.

What should be done? We feel bank is safe and hence we put money in the savings account. But axis bank is no more safe. The customer care is uselss and provide no help. For me, rs. 50, 000 is a big amount. I have my emi dues to pay and the bank doesnt care.

If operations head and customer care cannot help, then who can help in this? The fraud is enjoying his time with my 50, 000 and i am suffering here.

I am planning to put all this into media now and make this viral using social networks if my issue is not resolved. Let axis bank face the wrath after that.

Complaint details:

Complaint id: 31422586
Dispute form submission id:[protected]

I do two number of transction by credit card
My ac [protected]
The amount of transtion 524 and 354.02
524-cancelled order in paytm on 03.06.2017
354.02-transction faill due to tecnically problem on 09.06.2017
I checked so many times but till not credit in my ac
So please refund as possible
But till not refund in my ac.
Please update as soon.
[protected]

I have salary account in axis bank from my first company after coming out of company i never used that account and i am went out of state for working. I called customer care to close account. But they told need to come to own branch. I received every time message as your account balance is zero and now also came like that. Now i am went to branch for asking closing of account they told you have negative balance for not maintaining minimum...

I am manoj mishra and i am working iraq in american company, i have one nri a/c in branch losal rajasthan i want my ac detail in bank letterhead so i can give it to my company hr so my salery coming to start in my nri ac, but the branch not giving me all information when ever i call them they say ok i will send but they don, t please try to fix that problam other wise i have to make nri a/c in anather bank,
I going to attach my company document that all information i need in axis bank branch letterhead
Thanks
Manoj kumar mishra
Iraq us embassy
Mob. No. +[protected]

Dear sir/ madum,

Your newly opened atm in kurla (E) mumbai:-400070,
Whichwas placed in my basement that is ok, but while installing network umbrella on my roof your vendor or your any of the concern person did not taken any permission. As a result i am facing water leakage.

This is my humble request to remove umbrella or detail i have to mail rbi.

Hi all,

This is regarding the email chain below, the matter is still not resolved and i came to know my name is in cibil due to the lost axis bank card.

They have already taken more money than what was due, as i by mistake made the payment to my lost blocked card and they did not even reverse the amount and instead put my name in cibil. I need help.

Regards
Kalpana koul

from: "koul, kalpana"
date: january 17, 2012 18:58:06 gmt+05:30
to: "mahendra. [protected]@axisbank.com", "kn. [protected]@axisbank.com"
subject: re: lost card reported!!


hi balaji,


the purpose of this email chain is that i have not got any replies from mahendra after the email which stated that the dispute is under investigation.

since my card is lost and in the disputed state, i am not liable for any payments until the case is resolved.
there has been no comminication from you since the disputed forms are sent across and its been a year now... I have no updates from you guys...

i had my credit card linked to my hdfc and by mistake i have been making the payments thinking its my saving account. I request you to reverse the amount of 30000 i have made towards the card which is lost.

as per the law,
during the credit card dispute process investigation, customer will not be required to make payments or pay finance charges on the purchase (S) in question.

charges cannot be incurred to the credit card company without even mailing the statement.

i request you to reverse the amount asap to avoid taking it further legally.

there has been no miss from my end except that by mistake i transferred it to the credit card in disputed state.
i hope you believe that no one will transfer money to the credit card which is in disputed state and there has been no communication from your end about the same... My grandpa expired yesterday had to sent money home urgently... I would appreciate if you can help me reversing the transaction which was done by mistake


thanks and regards
kalpana


sent from my iphone

on jan 17, 2012, at 17:47, "koul, kalpana" wrote:



sent from my iphone

begin forwarded message:

from: "koul, kalpana"
date: january 17, 2012 13:01:19 gmt+05:30
to: "tushar. [protected]@axisbank.com"
subject: fwd: lost card reported!!



sent from my iphone

begin forwarded message:

from: "koul, kalpana"
date: september 8, 2011 14:54:19 gmt+05:30
to: "koul, kalpana", "mahendra. [protected]@axisbank.com"
cc: "customer. [protected]@axisbank.com"
subject: re: fw: re:re: re:lost card reported!!

hi mahendra,

i dont undesrtand why you guys are bothering me with your calls. I have made the last payment of rs 18319 as told by you, what else is required??
this is disgusting that you people dont have ettiquette to speak to your customers, giving threatening calls and when you people yourself are at fault.
i have lost my card long back and it was reported the same day, i lost my card.. Infact send the disputed forms too... You expect me to pay the money for the transaction which was fraud.
i have all the email communications with the axis bank... I have been telling and sending you emails to close the matter and when i made the last payment to you mr mahendra, you assured that it will be the last payment i am making and i will be issued a new card.

how to trust you people after doing the things being told??

i would take this matter to the higher authorities if i am being charged inspite of raising request, sending disputed forms on time.

regards,
kalpana



from: koul, kalpana
sent: friday, april 01, 2011 12:49 pm
to: mahendra. [protected]@axisbank.com
cc: customer. [protected]@axisbank.com
subject: re: fw: re:re: re:lost card reported!!

hi mahendra,

as told by you, i have made the payment of remaining amount[protected] =rs 18139 today.
please close this matter asap.


kalpana koul


dear ms kalpana koul

this is regarding your axis bank credit card dispute.
further to our telephonic conversation, your dispute transaction is under investigaton. If the dispute transaction proven right charge back will happen on to your account along with the intrest and latepayment charges.

the amount liabial to repay apart from the dispute transaction is rs 21639.85. Request you to please make the above mentioned amount in which we require a immideate payment of rs 3500.00.


regards,
mahendra p
_
axis bank ltd
phone-1: +[protected]
fax #: +91 80
email: mahendra. [protected]@axisbank.com
address: #5/111, 1st floor, 1st main, 1st block,
dr. Rajkumar road, rajajinagar, bangalore-560010
website: http://www.axisbank.com

— wrote: —

to:
from:
date: 22/03/2011 11:19
subject: re: fw: re:re: re:lost card reported!!

hi mahendra,
as per the telephonic conversation, you confirmed that the disputed amount will be reversed on the card.
i request you to send me an email confirmation for the same and let me know the total amount to be paid.

kalpana koul


from: mahendra. [protected]@axisbank.com [mahendra. [protected]@axisbank.com]
sent: tuesday, march 22, 2011 10:18 am
to: koul, kalpana
subject: re: fw: re:re: re:lost card reported!!

dear ms kalpana koul
request you to please call us back on the below mentioned number as we are unable to contact. Urgent...
mob:[protected]
regards,
mahendra p
_
axis bank ltd
phone-1: +[protected]
fax #: +91 80
email: mahendra. [protected]@axisbank.com
address: #5/111, 1st floor, 1st main, 1st block,
dr. Rajkumar road, rajajinagar, bangalore-560010
website: http://www.axisbank.com

— wrote: —

to:
from:
date: 19/03/2011 12:43
subject: fw: re:re: re:lost card reported!!

hi mahendra,
please find attached requested disputed forms.

kalpana koul


hi team,
i am sorry for the delay in replying.
i have been travelling since then, i am still in canada.
please find the dispute form attached.

kalpana koul


from: customer. [protected]@axisbank.com [customer. [protected]@axisbank.com]
sent: friday, december 03, 2010 3:37 pm
to: koul, kalpana
subject: re:re: re:lost card reported!!


dear ms. Koul,

this is with reference to your e-mail dated november 26, 2010 to customer. [protected]@axisbank.com regarding dispute transaction.

thank you for writing to us.

we apologize for the delay in responding to your query.

we are sending the soft copy of the dispute form for your kind attention.

we request you to send us the scan copy of the duly filled and signed dispute form to enable us to escalate the same to the concerned department.


also we take this opportunity to inform you that, you can view your axis bank credit card e-mail statements online by visiting www.axisbank.com or click on www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx

we wish to inform you that the password is of 8 characters. It is a combination of the first 4 letters of your name, in upper case, as it appears on your monthly card statement (Ignore spaces and periods, if any) and the last 4 digits of your 16-digit credit card number.

you also need adobe reader version 7 or above to open the attached file. Adobe reader 7 can be downloaded free at http:www.adobe.com/products/acrobat/readstep2.html

once you visit the web site, there is a link on the left side of your web page under quick access as "credit card statement". When you click on this link, you will have to provide the following information to view your e-statement online:

credit card number : 4718 xxxx xxxx xxxx
card holder name : (Name as appearing on credit card)
date of birth : (Dd-mm-yyyy)
card validity date : (Mm - yy)

we assure you the best of our services.


we appreciate your time and business with us.

for any further clarification, do write to us or call on our 24-hour customer services help line[protected]/[protected] or[protected], +[protected] not toll free accessible from outside india and nri customers calling from outside india is +[protected] is not a toll free number and also we will be glad to assist you.

regards
customer service desk
axis bank - credit card center
cs 126



— original message —
from: kalpana. [protected]@accenture.com[kalpana. [protected]@accenture.com]
sent: 11/26/2010 11:07:55 am
to: customer. [protected]@axisbank.com
subject: re: re:lost card reported!!


hi team,
the transaction of rs, 23, 167.83 done online is some fraud and not done by me.
kalpana koul

from: customer. [protected]@axisbank.com [customer. [protected]@axisbank.com]
sent: saturday, november 20, 2010 4:33 pm
to: koul, kalpana
subject: re:lost card reported!!
dear ms. Koul,
this is with reference to your e-mail dated november, 14, 2010 to customer. [protected]@axisbank.com regarding lost card reported.
thank you for writing to us.
we apologize for the delay in responding your query.
we need to inform you that your credit card account is permanently deactivated.
further, we need to inform you that the last transaction done on your credit card account of rs, 23, 167.83 on november, 13, 2010 and thereafter no transaction has been done on your credit card account.
we request you to kindly confirm the whether the last transaction is made by you or it is a fraud transaction.
in the light of above clarifications, we seek your co-operation on the demand raised at your end.

also we take this opportunity to inform you that, you can view your axis bank credit card e-mail statements online by visiting www.axisbank.com or click on www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx

we wish to inform you that the password is of 8 characters. It is a combination of the first 4 letters of your name, in upper case, as it appears on your monthly card statement (Ignore spaces and periods, if any) and the last 4 digits of your 16-digit credit card number.

you also need adobe reader version 6 or above to open the attached file. Adobe reader 6 can be downloaded free at http:
www.adobe.com/products/acrobat/readstep2.html

once you visit the web site, there is a link on the left side of your web page under quick access as credit card statement. When you click on this link, you will have to provide the following information to view your e-statement online:

credit card number : 4718 xxxx xxxx xxxx
card holder name : (Name as appearing on credit card)
date of birth : (Dd-mm-yyyy)
card validity date : (Mm - yy)
for any further assistance or clarifications, kindly call us on our 24-hour toll free customer service help line numbers [[protected],[protected],[protected] and[protected]Chargeable and accessible outside india as well) ].
we appreciate your time and business and we assure you the best of our services.
regards
customer services axis bank
credit cards center
cs 133
— original message —
from:kalpana. [protected]@accenture.com[kalpana. [protected]@accenture.com]
sent:11/14/2010 1:29:45 pm
to:customer. [protected]@axisbank.com
subject:lost card reported!!
hi team,
i just reported a loss of my axis bank credit card ([protected]) today morning in canada, vancouver (Ie 10 pm ist). I came to know that there was some illegal transaction made online with my card, i just want to inform that whatever transcations made today is without my consent and is not done by me, so i should not be charged for this. I would like you people to trash the transaction since its not yet credit to merchandiser as per the customer care execute i spoke to. Also, it seems the transaction made was on some fraud website, which is not verified by visa.
kindly stop this payment to the merchandiser.
kalpana koul