Axis Bank Complaints & Reviews

Hello sir i manoj singh from dehradun uttarakhand india
Sir i applied for axis bank but my joining letter has not reached yet, while i have completed all the processes.
And when i call the bankers, they do not receive my call and if you ever do, they will say that it will happen in a while and it has been more than a week. But i have not received my joining letter yet.
Now tell me what should i do.
Please accept...

Axis bank ghatkopar east branch
Impending recent misbehaviour of the branch manager i decided to close my account and called nodal office to discuss the same. I clearly mentioned to your representative that i would like the nodal office to handle my case and resolve the below queries to me. I was told that i will surely get a call back within 2 days. But instead even nodal officer has not bothered to call back and simply again fwded my complaint to the branch. The same branch which anyways doesn't care to resolve my grievances, why wud they care to make my closure an easy process. Like i had told your officer, the branch has not called back and even if they do after this email i do not want the branch to deal with me and have to go through the insult again!

Now coming to the branch:
I have the following complaints against the ghatkopar east branch where my account has been for over a decade-
1. The branch manager in my recent visit misbehaved verbally with me and insulted me and my husband when we went to him with our concerns on how axis bank systems have been for past 10 years and how we have been troubled.
2. I filed 3 - 4 requests between 2012 to 2015 for name change in both my account and cc post my marriage and it still did not happen. Due to this my cibil report was not updated and i had issues with loans. Even at that time the branch could not resolve my issue after multiple visits and so i was asked by your call center to approach the nodal office. After 3 months of torcherous follow up it got resolved.
3. Ever since my account opened and i was transferred to priority, the rms have changed every 2-3 months and new rms never contact or inform us. As a result we are never able to take any services as a priority customer.
4. I was black mailed to make an fd with axis bank for a locker that i am using currently. The rm at that time clearly made a mandate saying unless we invested in a product with the bank, a locker won't be given even if i was next on the wait list. We were assured of further services but that we never got and now that i have closed my account they are again blackmailing me to have an account with them if i do wish to continue my locker with them.
4. There are many more such tiring experiences with axis bank i have which are difficult to explain on one email. But the bottom line is no customer should have to go through this.

Myself prajakta rudrawar from ravet pune. I have several accounts in axis bank from last so many years so wanted to open one current account in axis bank ravet branch, pune (Branch code 3144). But i had very bad experience with this branch.
Case 1-
On 29/5/2017 i have visited branch office first time for getting details of required documents. But till 8/6/2017 they have made us busy with so many papers and stamps. On 9/6/2017 my form sent from ravet branch to mumbai for further process. After 3 days they have called us and asked to do some documentation again as query raised by head office. This was the first time. I have called customer care for the same and my complaint no. Was 31882771. I have submitted papers but after 2 days again i have received call from the ravet branch to submit some papers as new query raised by head office. This was second time. Again i called customer care and my complaint no. Was 31897191. Second time also i have submitted all papers to the branch office. But height of lack of knowledge and training by axis bank staff third time i have received call from the branch again saying that there is a query raised by head office. This was third time. My third complaint no. Is 32065378.
I have started process of opening current account on 29/5/2017 and till today on 25/6/2017 i have not received my account number. This is really worst experience with axis bank till now. I have called and asked branch on 17/6/2017 to return my papers and form as i don't want to open account in your branch now. But they said just give us one day we will get it complete. I am so much fed up with such lethargic attitude by axis bank staff. Due to this wastage of time in opening account we had big loss of business opportunity and dis satisfaction from our customer end. Now i want it should be refunded by the axis bank itself. I am ready to provide necessary papers for that.
My application no. [protected]
Name - fortune specialty products

Case 2-
We have one current account of our society with the same branch, ravet branch, pune (Branch code 3144)
Account no. [protected]. I have visited branch from the month of march2017 to do the changes in signatory of our account. But in several everal visiting staff gave me excuses that they don't have the required form, one from was they brought for me but i got late etc etc. On 29/4/2017 finally i have received signatory change from the branch and we have done all the required formalities. So many times i have visited branch for the same., but the answer from there side was it will take so much time from head office as it is very important work. On 23/6/2017 when i raised my complaint with cluster head for the same, i have received call from the branch saying that they want one stamp on that signatory change form. It was shocking to know that for me the form want not send to mumbai for further process. It was laying with branch from 29/4/2017 till 25/6/2017. Really very bad experience with the axis bank. Now i want to close all my 9-10 accounts from axis bank and transfer it to such bank which will have importance of customers account. But before it i want to raise this issue with the sensible officer of the axis bank who will take some serious action on this.

Dear sir,
I have deactivated pradhan mantri jivan jyoti bima yojna (Pmjjby) on 16th of may as i have received msg from axis bank for deactivation on same day.

And i have got termination msg immediately on same day then too axis bank has deducted my 330 rs from bank account directly.

Please refer below sms from bank. I have both msgs in my mobile,

I have visited my bank branch but they have denied to return my money,

Bank name:axis bank, atul branch
Ifsc:utib0000459
My account no:[protected]
Name:krunal bartake
Con no:[protected]

I dr abhijeet singh r/o city gurdaspur distt gurdaspur state punjab. Took a car loan from axis bank gurdaspur branch, loan account no. Aur[protected] which was disbursed on 3 june 2017, before taking loan i enquired about loan from bank manager and dealing employee my first and foremost requirement was prepayment of loan without any extra charge as the government banks do dealing employee and branch manager ensured me that there will be no chage when u deposit prepayment of any amount and then i agreed to take loan from axis bank as my salary account is also in axis bank. They told me to sign loan agreement which i signed by trusting their words as there are so many paged i signed them on yhe assurance of dealing employee and branch manager. After taking loan i came to know from coustomer care that information they gave me was totally false and they cheated on me. There is 5% +service tax on prepayment amount which i will have to pay. Axis bank gurdaspur have cheated me by concealing the correct information... Me and my wife have salary account in axis bank since 2014... Im very disappointed and feeling helpless... Im going to close my axis bank salary accounts and will shift to other bank and i will never recommend axis bank to my near ones... I will also shift my loan account to govt bank... See if you can do something into this matter otherwisd im going to do all above mentioned with in a month...

Dealing employee is avinash mobile no.[protected]
Branch manager is manish marwah mobile no. [protected]

Hello,

I have submitted my application and all other documents on 14th june 2017 to open a salary account and later i have received the application number through sms.

Still my account is not yet activated,
And i didn't find any web page of axis bank to get the status of my application.

This is the following message which i received :

Hello, we have received your application...

I was taking out the money 4000 rupees from the tavarekere Bangalore 560029 axis bank atm at 2:19 pm 24 June, money was deducted from the account but the money did not came out from the atm machine.
Below are my bank details
Name - Sumit Jain
Account number - [protected]
Bank - federal bank jp nagar branch
Email id - [protected]@gmail.com
Contact - [protected]

Please take the necessary action and help me out to get my money back as soon as possible

Sir/ Madam,

This is regarding our purchase at a Spencer's outlet in Lucknow (Near Ram Ram Bank Chowk, Sector G, Aliganj, Lucknow 226024) on Wednesday, 7th June at 8:42 pm.

The total purchase amounted to INR 3246.67 and at the billing counter, I used my Axis Bank VISA Corporate Gift Card ([protected], expiry date 10/17). The card was swiped twice, money got deducted twice (INR 3246.67), I received an SMS immediately about the deduction but the person at the counter told us that the store has not received the Money. This happened twice after which I paid through another Card.

The person at the counter assured us that both these two transactions of INR 3246.67 each would be reversed soon. Today, while shopping with the same card, the balance amount shown is still not adjusted.

SPENCERS says Axis Bank will reverse the money as they have not received it.
Kindly let me know when will this amount of 3246.67 + 3246.67 reversed.

Best

Prakash

Dear team,
This is haridass k i am one of the axis bank customer my card num-[protected] i have settled my credit card on year 2013 i have not received my credit card noc letter from bank side till now i have not got any information from bank side. I have not got any letter from axis bank still my card not closed from bank side now. Kindly send me settlement letter. Please do the needful.

Regards
Haridass k

Without my permission some amount getting debited from my account, It is mentioned in the statement like TIP/SCG.VISA.POS.DT. why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on msging right why can't do this .

I need a proper response for this and i need my money back till now which is debited.

We are holding a current account no. [protected] with axis bank, new alipore branch since december 2016. Despite filling up the application form twice for initiation of net banking services, this service is still not active for our account. We are facing huge problems as all taxes etc have to be paid either through filling up of the form and giving cheque at the bank or from your personal account.
Do not know what good this is serving the bank.

Please help.

R/sir I was eligible for 25lalhs pteapprvd car loan, i applied 4.54lakh on 13 june17 .my advisor Mr Sunil, mr Rajesh misguided me by giving me wrong information daily till now, I face to much insult before car company till now I not buy my new car, may be car amount has been credit to company but they wasted they said rs.3050 file charges my loan approved amount rs.446000 minus rs.3050 but they transect amount 438000 its very amazing for meplz do my favour
My appl.no.6597929 Gurlal [protected]

I am having s/a in axis bank (A/c no [protected]). On 23/06/2017 at 23.18 hrs i tried to withdraw inr 10000/- from axis bank atm, aditya mall, indirapuram, ghaziabad. Money got deducted from my account but i got one note of rs 2000/- only rest of the money got stuck. All the phone numbers written over there were not working, there was no guard. When i inquired from the guards at other atm (Icici, kotak, yes) near by they told me that guard is not available at night in axis atm.
Please help

I made an imps transaction with an amount of 12500 rupees to sbi on[protected] that transaction was failed due to time out issue but still my amount was not refunded to my account.

I have contacted axis bank customer support many times and complained many times, i never seen this kind of bad experience with imps transaction

This is my transaction details
Reference id:[protected]
Account no: [protected]

Please solve it as soon as possible

Please provide a detailed statement of my loan account no. Ppr[protected] as it is very much required for arranging payment for the next installments of my loan, as i have lost my loan account statement, for want of details of my loan account, i am unable to submit the same to transfer my balance loan account to other banks, so kindly do needful, sir

Hi,
I have made a transaction form amazon which has been decline but the money has not been reversed back to my account. The issue has been pending for the past 2 months. And axis bank does not have a proper help desk to raise the concerns.
Such a pitiful and shameful condition for a reputed bank where these days even small services provide the help desk facility,

Hello,

For the past four months i got deduction of 385 inr. I reached branch to convert my saving accounts to salary accounts on 23th may 2017 and i have submitted documents like offer letter, address proof and id proof and they executive said that it will take 3 days to convert the account but still it is in saving account.

When i reached the customer care executive, they said that your company name is not in the list so there was no possibility to convert the account. When i reached my nearest bank they said you want to contact your bank executive who visit to your office, when i asked my bank executive they said you should want to go your home bank for the account conversion. This is in continuous flow and never going to get any solution for this.

I got fed up with this issue so i request you to close my bank account and i will create a new account from other bank who provide me better services.

Thanks
Regards
Muba

On 22/06/2017 by morning while i am withdrawing amount in axis atm machine hongasandra branch got stuckked rs 2000/- after that somebody told me that macine got repaired. So i left that atm and i went another atm to withdraw amount. But in my account showing already i have drawn rs 2000/- so please after enquiring the details about my transactions return my amount to my ac my bank is bank of maharashtra. Atm machine repaired in hongasandra branch.

Sir,
I have a salary account no [protected] in your bank at sector-22 branch chandigarh-160022.in the salary account your bank promise me no charges will be levied on this account. But in the month of june your bank levied a charges of rs. 761.85 as consolidated service charges with service tax @ 15% 114.28 and debited my account at your own level. This practice is not fare and compells me to close the said account. Kindly refund the said amount immediately and obliged me, otherwise i will go to the court of law for reimbursement of the said amount.
Thanking you,

Yours faithfully
Joginder kumar
Customer id[protected]

Visited axis br at this place
Poor handling and management of customers
Cctv footage from 1400 to 1530 needs to be seen to ascertain the deplorable work at this place
Only after my complaint did they start working else it was like there was no boss over them
Chatting happily and making the customers fry seems to be the motto
Man detailed to usher in ppl was hardly bothered
Pathetic and definitly needs to be inspected regularly to instill an iota of discipline in them
Thank god I am not dealing with this axis bank br again...
Regards