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2.6
Updated: Dec 8, 2025
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J
Jeniffa Joy
Apr 19, 2022
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Address: Chennai

My payment for one time and it got cleared in re-run.

1.Fee has been charged
2.Second thing I'm getting 1000 calls from Hyd cust care Axis bank
Irritating to answer.

Bank has to check the loyal of the customer and the relationship for more than 3 yrs for skipping one time payment reacting like zombies and treating customer like hell.

Business Analyst or marketing team please implement a proper structure for payment default and when to call a customer and fee structure to be applied.
Customer relationship manager please revise and be user friendly.

All are working for blind implementation inside bank it seems.
May 22, 2022
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2022
Axis Bank Customer Care's response Hi Jeniffa, we regret the inconvenience caused. Further, request you to share the numbers from which the calls are received along with your registered contact details for us to check and assist you at the earliest. Regards, Team Axis Bank
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    A
    akshatgupta007
    from Alwar, Rajasthan
    Apr 19, 2022
    Resolved
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    Resolved

    Bank is charging consolidate charges without giving any notice and they are charging high amount with tax, so please let me know how can i recover my amount
    +1 photos
    May 23, 2022
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 20, 2022
    Axis Bank Customer Care's response     Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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      M
      mohanpawar24
      Apr 19, 2022
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      I have applied for Lifetime Free credit card of Axis bank as they were offering the zero Joining & zero Annual charges from Flipkart on 20th March 2022. But when I received the Card on 31st March 2022, the card shows 500+500 Joining fees + Annual charges.
      When I contacted Axis Bank they gave assurance to response within 2-3 days, even after 20 days from now no one from Axis bank contacted me regarding the same.
      I have not activated the card till now & have already got the service request number 72734507 which is still open today.
      I have escalated the issue to their Level 1, Level 2, & Level 3 which they show on their Grievance page, but after assurance no body is responding. today when i checked the credit card statement on Flipkart it shows me to pay 590rs till 6th May 2022.
      Without even activation & usage of the card they started asking for the money.
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 21, 2022
      Axis Bank Customer Care's response       Hi, we understand that you have escalated the concern to our nodal team via reference number[protected] and you shall be responded by the same team shortly. Regards, Team Axis Bank.
      Apr 22, 2022
      Updated by mohanpawar24       Hi,

      Now Axis bank started to response but they are asking me to pay the bill amount otherwise I shall bear additional charges & penalties. I was assured by there Customer care representatives (on the same day I received the card & also on other calls later) that no charges will be there as I am not using & activating the card, to which I respond that please cancel the card & then he told not to cancel as after cancellation free card will not be delivered to you if you cancel the card.
      In there email now they are asking for paying the card bill which I even did not want.
      I have all the voice recordings of these conversations for filing the case against them.
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        R
        ruchika rewaria
        from Delhi, Delhi
        Apr 18, 2022
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        Address: SCO No 29, GF & Basement, Urban Estate, Sector 31 & 32A, Gurugram, Haryana, 122001

        Hi,
        I hold a salary account with axis bank. Since 2012. I was in real shock to see 12, 126 Consolidate charges + 2, 182( 18% GST) being deducted as consolidated charges on my account without prior information written as Consolidated Charges.

        There is no details and confirmation on these, this is very disappointed where Private banks taking our saving just by simple MSG. seriously this Axis people are cheating innocent people money. Nobody can do anything that is tragedy .
        Axis Bank customer support has been notified about the posted complaint.
        View replies
        i request to you please refund my money. if bank will not refund then i will complain in RBI.
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          E
          ekak
          Apr 18, 2022
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          Resolved

          On 26th march 2022, I had transferred 3000 rupees to my axis bank. But when I checked my balance it showed only 1500. I called Customer care number and they informed me that they as I had updated my debit card, 1770 rupees were deducted for it, but the amount got deducted twice. Neither of the deductions are reflecting on my end (my account statements).

          I requested to raise complaint for the same with complaint no. 'SR no. 72651411' but I received a message after 5 working days that it could not be processed. I raised a new request again with complaint no. 'SR no. 72767096' but it got auto closed too.

          Still haven't received the additional 1770 rupees which was deducted unfairly from my account, neither the transactions are being reflected in my statements
          May 30, 2022
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 19, 2022
          Axis Bank Customer Care's response           Hi, we wish to inform you that our IT team is working on the FIX. Further, monthly lien process is run where the lien can be marked or removed and this process is run in between 10-20 of every month. Also, the same lien will be removed during this process. Regards, Team Axis Bank
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            R
            Raj Bahadur Gupta
            from Indore, Madhya Pradesh
            Apr 18, 2022
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            Address: indore

            Dear Sir,

            I am Raj Bahadur Gupta and having salary account in Axis Bank. my account no is [protected], today bank has been debited 1050+189 from my salary account without any information me, I request to you please refund my debited money from bank what ever has been debited from my account,
            I kept balance in my account for EMI because tomorrow is EMI date. now i checked my account but there is no money available in my account, then i was shocked where has gone my money.

            i request to you please refund my money. if bank will not refund then i will complain in RBI.

            Regards
            Raj Bahdur Gupta
            [protected]
            Axis Bank customer support has been notified about the posted complaint.
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              S
              Sharmasita
              from Darjeeling, West Bengal
              Apr 17, 2022
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              Address: Ghayabari, Kurseong (Darjeeling)

              My axis account has been debited rs 392.35 so I kindly want my money back
              Axis Bank customer support has been notified about the posted complaint.
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                S
                supremo_30
                from Bankura, West Bengal
                Apr 17, 2022
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                I have a a/c in axis bank Purulia branch, as informed by bank while opening the account debit, credit & demat account were free of cost & no charges will be levied on them. Today (4th april 2022) i got a sms from axis bank informing that rs-885 has been debited from my account for consolidated dp charges. But i didn't buy / sell any stocks from this a/c, so why this dp charged? I demand proper justification with all brake up of dp charge from axis bank. I want to stop this. My account number is - [protected].
                +1 photos
                Axis Bank customer support has been notified about the posted complaint.
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                  T
                  Tulsiram Mehta
                  Apr 16, 2022
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                  Hello Team, i have requested 1 month ago to get flipkart axis credit card but it has not been delivered to me and return back to bank mentioning some useless reason, after that i called bank to cancel the card since they were unable to deliver on time to me. I have raised cancellation request 20 days back but still i see card is not cancelled yet and its visible in my axis bank app credit card section and now some amount mentioned with due date. I am not going to pay anything since i m using the card since its not delivered to me. Make sure to cancel the card asap.
                  May 19, 2022
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Apr 16, 2022
                  Updated by Tulsiram Mehta                   My register mobile number with Bank [protected]
                  Verified Support
                  Apr 18, 2022
                  Axis Bank Customer Care's response                   Hi, we request you to get in touch with our Phone Banking center at[protected]/[protected] for further assistance. Regret the inconvenience caused. Regards, Team Axis Bank
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                    L
                    Luluharipriya
                    Apr 16, 2022
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                    Resolved

                    Sir/Mam,

                    Kindly activate my credit card No- [protected]. I have cleared all the due done by you.
                    May 21, 2022
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 18, 2022
                    Axis Bank Customer Care's response                     Hi Priya, we wish to inform you that the referred card has been activated. Kindly try for transactions and share the feedback with us. Regards, Team Axis Bank
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                      N
                      Nilesh Kasbe
                      Apr 16, 2022
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                      Resolved

                      Mobile number is updated but still do online transaction for credit card
                      +1 photos
                      May 20, 2022
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 18, 2022
                      Axis Bank Customer Care's response                       Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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                        A
                        Abhi4702
                        from Pune, Maharashtra
                        Apr 16, 2022
                        May 6, 2025
                        This thread was updated on May 6, 2025
                        Resolved
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                        Resolved

                        ATM maintenance and bad behavior of Hitachi higher authority person

                        Address: Pune

                        Hello sir

                        ATM terminal ID -APCN
                        40427
                        (maharashtrata Pune)(hadapsar location)

                        Owner of promises contact no.
                        [protected]

                        This is my ATM terminal ID and I am owner of premises.

                        I have raised multiple complaints against atm maintainace and behaviour of Hitachi payment service field officer and relationship manager
                        No one responding me neither Hitachi vendor...
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                        A
                        Ashish2615
                        from Lucknow, Uttar Pradesh
                        Apr 16, 2022
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                        While doing any online transaction through axis credit card the message showing " your mobile number is not update with us"

                        Please suggest and help
                        +1 photos
                        Axis Bank customer support has been notified about the posted complaint.
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                          S
                          Shileshvicky
                          Apr 15, 2022
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                          Resolved

                          Cibil masking

                          I had a credit card in axis card limit 30000/- due to some personal issue and covid i cant pay the amount for 6months after they said your card has overdue charges you should pay 58, 000 or take settlement of 25, 000 but i refused to take settlement paid fully because it shouldnt affect my cibil report i paid the amount on 2020, Feb. After paying i was trying to take PL after 6 months but all my applications got rejected so that time i came...
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                          S
                          shudv
                          Apr 15, 2022
                          Resolved
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                          Resolved

                          Address: 378-C, Sahab nagar, kalyanpur

                          I have been cheated with credit cards.
                          I ordered a flipkart axis bank credit card 2 months back. I got a welcome kit with the card. The steps mentioned in the welcome kit were all outdated and non-functional. SMS did not work and CALL also did not work. I kept trying for days.

                          Then somehow I got hold of their chat support system today. They told me that 1590.50 amount is overdue without me makign a single DAMN payment!!!

                          Thsi is unfair. They have the right ot charge me IF and only if they provide functional ways to activate the card. The steps were purposefully unclear and I was made to pay.

                          I request that this be addressed properly.
                          May 20, 2022
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 17, 2022
                          Axis Bank Customer Care's response                           Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
                          View replies
                          I haven't activated my flipkart axisbank credit card but still it says payment overdue...In the mean time I received some fake calls in the name of axis bank...My phone number [protected]
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                            M
                            mnjr
                            Apr 14, 2022
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                            Resolved

                            Customer care service is horrible

                            I have not been paid for four months and have borrowed money from friends to make do. I was looking forward to getting my payment but it was returned to incorrect BIC code provided by Axis Bank.
                            I have been trying in vain and with a lot of frustration to get across to customer care but the IVR and BOT have been trained to perfection to run circles around the customers literally and waste time.
                            Horrible experience guaranteed...
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                            H
                            Himanshu.Sisodia
                            from Varanasi, Uttar Pradesh
                            Apr 14, 2022
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                            Hi,
                            I got message that my total balance got debited rs 885.00 with out my permission from axis direct, I don't even has dmat account from axis please refund my amount.
                            My name : Himanshu Sisodia
                            Register Number :[protected].

                            Thanks & regards,
                            Himanshu Sisodia.
                            Axis Bank customer support has been notified about the posted complaint.
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                              R
                              Raj10511
                              Apr 13, 2022
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                              Dear Customer, We wish to inform you that INR 5.57 has been debited from your A/c no. XX4417 on[protected]:40:26 at TIPS/SCG/NON MCC/11.04.22/SONA AUTO GAS. Please SMS BLOCKALL to +91-[protected] or call[protected], if the transaction has not been initiated by you.

                              Amount debited for using card in gas station to fill the gas, without any information and without my permission they debit my amount i need refund
                              Axis Bank customer support has been notified about the posted complaint.
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                                K
                                Kanukurswani
                                from Kota, Rajasthan
                                Apr 13, 2022
                                Resolved
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                                Resolved

                                Address: Axis bank shopping center kota

                                Resp. Sir,
                                I have again reminder for date 5/4/22 of axis bank shopping center kota cdm machine a.c name jahid
                                A.c no [protected] branch khurja of amount 39000 rs
                                But the amount is not deposit in party account. This is my humbley request for deposit amount of party a.c as soon as possible

                                Regards
                                Rahul
                                [protected]
                                Apr 13, 2022
                                Complaint marked as Resolved 
                                I have deposit amount at date 5/4/22 of axis bank shopping center kota cdm machine a.c name jahid a.c no 919020084408234 branch khurja of amount 39000 rs But the amount is not deposit in party a.c. Kindly deposit amount at party a.c. as soon as possible. I m very thankful to u.
                                Axis Bank customer support has been notified about the posted complaint.
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                                  Ravideepa
                                  from Bengaluru, Karnataka
                                  Apr 12, 2022
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                                  Cpp service charge applied to credit card without any information

                                  Hello myself Deepa I was using axis Bank credit card since 2018. I was genuinely paid all used amount in credit card and I know my bill due is paid on oct-2019 at that time bill due was 0 paise. The very next day credit card bill amount was 1699 I have not used that amount so I refuse to pay that bill and I was not aware about how that bill amount is suddenly incresed from 0 to 1699. I enquired in my nearby brach I didn't get any proper response....
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