Axis Bank Complaints & Reviews

30 days back i opened my account in axis bank at Jiban Kunja, 48/1F, R N Tagore Road, Kolkata700076 West Bengal branch. I did not receive the debit card, pin for debit card and customer id, and for last 15 days I am behind them to get it but their service is poor and their customer care no is also not toll free. Most importantly One of there officer sales misguiding and misbehaving like any thing, It is totaly disappointing and frustrating . so I request u to help me for same. Name:Amit Kundu my ac no is [protected] Mobile:[protected]

My self and my mother have Axis Bank Accounts. Every now and then log in problems, change password's. Password changing is very difficult and time consuming process. They started NET Secure authentication. Axis will say failed to send sms therefore please regenerate thru voice call. When we enter net secure code, Axis will say sorry, it is not authenticated. How much valuable time customer is losing to generate a code. If we approach branch, there is a que. They will send us to all new faces, some people don't know what is net secure code. Highly time waste proceedure. Please do needful.

regards

sandhya

I took and NRI Insta kit as part of opening my NRI account in Karunagappally Branch. Bank manager and sales manager confirmed the account will get activated along with Internet banking. After one week my account got activated and I transferred fund from overseas. Then when I login to Internet banking I found that Fund Transfer is not enabled. I called up several time and they respond like it will be resolved next day. This has been going for over a month now. My fund is stuck up in the bank with no use. After my constant phone call they informed me to send a written letter stating the Fund transfer details. I did that and nothing happened. The employees in Axis bank are worthless I think, they have no clue what to do. They don't know how to properly escalate issues and get it resolved. I banked with CitiBank for past 7 years and never faced any issues. They have proper customer support and they know how to treat customers. What a shame this axis bank is.

I have opened a current A/c [protected] with this bank's Upper Govind Nagar, Malad branch, branch code is 001348, not a tall satisfied with the way the employees of branch are treating us, for even basic facilities we have to call them again & again, but not receiving any satisfactory resolution of my problems. Mr Nitesh (Mobile No:[protected]), Mr Raju dhotre (Mobile No:[protected]/[protected]) & BM Mr Prashantha Shetty (Mobile No:[protected]/[protected]) are continuously forcing us to invest Rs 2 Lacs in Max Insurance plan, and then only they’ll provide us proper services. Due to his pressure I have already invested Rs 25000/- in Max Insurance earlier at the time of opening my current account, till date not received any paper regarding the same, the amount has been debited from my account on 27th March’ 2014. I requested concern authorities to look into this matter and help us to get back my Rs 25000/-also ask them to stop harassing me. Bank’s Address: SRI KRISHNA CHS, UPPER GOVIND NAGAR, MALAD (E), MUMBAI, MAHARASHTRA, PIN 400097. City: MUMBAI District: GREATER BOMBAY State: MAHARASHTRA Phone:[protected][protected] 28710673

A sum of amount Rs 598 is deducted from my salary account in the name of consolidate DP charges, my salary account was opened in Jan 2013 with ahemdabad Axis bank branch for promotional purposes it was a 3 in 1 application form(saving/D-mat/trading) which they claimed to be free of charges. D-Mat and trading account have never been activated or used still Rs 500 were deducted for annual maintenance charges of D-Mat account and Rs 32 + Rs 65 towards service tax for D-Mat account, I spoke to customer care for 5 times and they said that D-Mat account is free for 1st year and will be charged from the second year onwards which was not informed at the time of opening the account(they said that all services will be free). They did not mentioned that it will be chargeable from 2nd year even if we don't activate it also the did not provide with and prior mail about the same and did not send any S.M.S alert on deduction of that amount.

hello sir/ madam, This is prakash, I have an NRI account in Axis Bank, Velachery, chennai. Now I'm in United states past six months onwards. I having the my NRI debit card with me. But In my account Rs.2000/- debited for vodafone purchase on March 30, 2014 without my knowledge. I had complainted to the AXIS bank on last month. Yet I didnot get any response from the bank. kindly do action for this. I need money back to my account. thank you. For reference, Transaction Details Account Number [protected] Transaction Date[protected] Transaction Amount INR 2, 000.00 Transaction Type DR Transaction Description PUR/Vodafone_BD/SBIPG/300314/04:47 with regards, prakash

I had never seen such bad service in my life pathetic All Axis back service desk guys are brain less closes the complaints[protected] without providing resolution When I call them back they open new case9596422 and ask to wait another 48 hrs, I mean 48hrs??? What on earth people will give such shameless SLA, for emergency what should we do?? Service desk guys behavior sucks the kind of response they give will take your mood off I will close my salary account from Axis asap

I left my service due to my health condition and i am not employed now. My usage of credit card is also nil. You may see the record wherein i have paid lot of interest on non-usage also. I have not got my statement and my address inspite of repeated informations provided to customer care division has not been updated. Hence i would like to close my credit card

Card no. [protected] valid till november 2014.

Name : n mohan ayer

I have prepared a letter and alongwith the same i have cut the credit card and enclosed and submitted at axis bank sastri nagar branch today. Please waive the interest portions where i have not used and send me the settlement letter so that i can pay the same in five equal instalments.

N mohan
[protected]

My Credit cards no is xxxx xxxx xxxx 4997, with out information one international transaction done in my credit cards, You have send me the January'14 Bills also but after dispute form raise you have reverse the amount an also the interest. but you have take 60 days for clearing the matter. after clearing the matter I have paid my actual spent amount 1986/- but you have force to pay the late fee which is happened due to you. If you have solve this case with in 15 days then the two month late fee is not add in my account. why I pay because the fault of you. From the starting day I have not defaulter of payment. So I am not pay the late fee.

Hi all, Firstly I'm totally vexed up and in a state where I don't understand how to proceed next..Hereby, writing this.. I have taken a loan from HDFC bank in Gachibowli, Hyderabad for about 40L and I have been told initially that I can avail top up loan for my furniture according to the eligibility..only then I've decided to go further as I didnt have funds to get the interior work done. After the home loan process is done, I have applied for a top up loan about 7L and these people say that they cant provide me more than 3L of loan according to the property value even if I have the eligibility.. Then I decided to transfer this loan and apply in some other bank but first confirm if they are willing to give me the required amount.. I moved on to AXIS bank and here come the actual story.. I have literally asked for about 100 times for them to first tell me if I can avail the required top up loan or else I donot want to transfer the amount as I was going to loose 4L interest already which I paid to HDFC bank and the loan is going to start from the scratch again!:( These people have assured me like hell, sent an sms regarding the top up that I can avail upto 8L according to salary and convinced me, took over 2 months of time and transferred the loan from HDFC.. As I didnt have funds fr the furniture I had no option but proceeded further. Then after I dont receive calls from any of those who have been behind us while taking up the loan from HDFC.. After backing them up ..they come and tell me that I cannot get more than 2L as a top up.. I went nutts and been to the branch and started to fire out coz after confirming 100 times about the top up, after signing up the document which shows that I have an eligibility to avail 8L and an sms too that bank has accepted for 8L as top up I went further but was shocked to hear this kind of an answer again! When I shout at the manager about this he says...he has no clue about what happened.. Now what should I do? The question is not about why they aren't issuing 8L of loan;..But the question is about the transperancy..they knew it that I'm not going to get the required amount but they haven't told me..They simply transferred the loan and fooled me.. Now since 4 months my flat lies empty I have been paying rent waiting and waiting but to get fooled.. These people have emotionally and financially ditched us, , No one responds to us regarding this..I just want to know how to fight against these cheaters?

i applied for a new account opening on 25th march 2014 and paid money too and even a month passe after applying but still even 1 month is passed but still you have not opened account for me, , , this is my second complaint but issue is not resolved, i want my money back due to bad behavior o[censored]r representative... branch: navsari/gujarat contact: [protected]

While I was trying to book railway ticket online my mastercard debit card [bearing number [protected]] valid from 05/09 to05/19 in the name of Y GEETHA has been blocked stating the reason that wrong password was used frequently. I request your goodself to rectify the above so as to enable me to use the debit/ ATMcard.

I dr.srinivas had an credit card with axis bank no [protected] as mentioned by representative wwho visited my residence had stated there r no Hidden charges but now annual fee had been charged in month of nov13 ad per discussion with ivrs guys card had been blocked in jan 14 after clearing outstanding amount but recently I been charged rs 2050 which has b been deducted from mmy sb a account stating interest for not paying annual fee for same card

To Axis Bank, I have not yet received my Welcome Kit Yet. I had opened an account in Vashi Sector 17 Axis Bank Branch On 5th April 2014 and I got account number on 6th April 2014. But I am still waiting for my Welcome kit. Is this Axis Bank Gives Service to each Customer? My A/c No.[protected]. My Contact No. [protected]. Please help your Axis Bank Staff to provide better service as well as make it confirm that my Welcome Kit will reach to me within 12 hours.

Dear Sir, I have opened a new salary account in AXIS BANK, 3/250, Mall Rd, Shakti Colony, Karnal branch as LIC Agent but the account opener MR. JITENDER gave me wrong information that your account could not be at zero balance for that you should open a demate account & you will be charged 450/- rupee for that. So i filled the form to open DEMATE account. After few days one of my friends Mr. Himansu who is also LIC agent, opened the Salary account says that axis bank deducted 999/- Rs. For DEMATE account. Later on the bank reversed that money to him after complaint. But due to nill balance in my account they could not deduct money from my account. I meet Miss MADHVI who is head of demate account department and she suggested me “to close demate account, after that you deposit money in your account & no amount will be deducted in your account”. That’s why I filled the form to close demate account on[protected]. On[protected] I called Mr.JITENDER and then Miss MADHVI to confirm that whether my demate account has been closed. Madhvi said that she had got the mail that your Demat account has been closed. After conforming that now no amount would be deducted from my account I deposited money in it. But in spite of that an amount of Rs. 999/- has been deducted from my account on[protected]. This is all due to wrong information given by madhvi. And now manager says that talk to jitender for that jitender says talk to madhvi who is head to this department. Madhvi waste my 15 to 20 days that she is talking to her senior, and than madhvi gave her senior’s no. Mr. Ashish (Chandigarh baranch) Mob. No.[protected] and he wasted my 1 month for seeing the matter and then said that “I will come to karnal branch and then we will take the meeting”. But till date I could not find any solution. They are not giving back the deducted amount . Please do something for that. They are trying to make a fool of me & wasting my time. PANKAJ KUMAR AXIS BANK ACCOUNT NO. [protected]

When I checked with my mini statement
of account no : [protected]
I can see all the transaction particulars but there are 2 other transaction by which amount was deducted actually those transaction were not done by me I don't know who did that
and no body know the details or particulars of account details or card details
one is online and another one is atm transaction
we can believe that if its online somehow it may happen due to any fradulent but how about the atm transaction
these are the particulars of the transactions which were not done

36
[protected]
-
PUR/easymobilerecharg/SBIPG/150414/04:58
302.00
1170.35
016
37
[protected]
-
ATM-CASH-AXIS/GREAMS ROAD, A/CHENNAI/150414
100.00
1070.35
016


so please can you revert the amount back to my account and kindly provide me the solution how I can I further make secure my account in order to avoid these types of problems and also the particulars of these two transactions

Dear Concern, I Nagendra Singh Lodhi Have An A/c ([protected]), I have been sent the request 2-3 times for closing the a/c earlier but they did not did the same, and always ask for the charges only once i use the A/c then after i did not use the A/c so why i pay the charges. so please help in this case i want to close my A/c. Branch- Axis Bank Trishul Branch Ahmedabad Gujarat IFSC CODE-UTIB0000003, MICRCODE[protected], BRANCH CODE- 000003 Thanks & Regards, Nagendra Singh Lodhi lodhinagendra.[protected]@gmail.com, [protected]@gmail.com [protected]

POWER TRANSFER - NEFT Details Payee Name POWER TRANSFER - NEFT Payment Amount 2000.000 Payment Date (Format is dd-MM-yyyy[protected] Debit Account Id [protected] Payment Status Success Payment Status Description Your account has been debited and your NEFT request has been posted to RBI . Payee Type NEFT Payee Payment No 32736491 NEFT UTR No AXIR[protected] Payment Remarks GRT 2000 Consumer Code G R THANGA MALIGAI JEWELLERS P[protected] HDFC0000240 Its happened second time to me. please solve this problem and refund my amount to me.

hello sir, This is Prakash. I have registered netsecure web pin, its activated only once . then again and again its asking to register the netsecure pin. Due to this reason I can't do any transaction, As well as the axis netbanking page is slow response and meanwhile its automatically logout. two days back I have sent mail to axis bank customer service, still I did not get any response . This is critical issue, need attention immediately. my mob no is[protected]available time EST 6.00 pm to 10 pm)

I visited Axis Bank, Vasant Vihar Branch today, I stood there for about an hour on the cash counter. I have got Rs. 94000/- to be deposited in one of my vendor's account. When I reach on the counter guy seating on the cash counter denied to take 10 - 20 and 50 Rs Note. When I ask him to deposit rest of the amount apart from these notes, he directly denied and make me out of the branch with explanation that they only work till 4PM, whereas I was standing there from last an hour. When i tried to go back and ask to deposit money guard didn't make me allow to enter the bank and it was 16:03 PM. If Axis Bank give such kind of service then we should not join this bank so that they start working sincerely. Because of them my commitment of paying money goes failed. I will definitely inform my known persons to not to go to Axis Bank.