Axis Bank Complaints & Reviews

DAY THE MISTAKE HAPPENED
My school opened a salary account for all teachers with Axis Bank on 28th August received a welcome SMS from AXIS

Summary of the Issue
Welcome Kit was dispatched on 29th August through Sigma Couriers however did not receive it till the 13th September, received salary credit SMS on 7th September and spoke to Bank Manager with only commitments and no results

I am not getting any help from the as they keep promising you will receive the Welcome Kit in 24 Hours with no re[censored]s

AXIS Bank - Very Poor Customer Management

My Account # 44508721

Surbhi Khanna

I am a AXIS Bank existing customer.I applied for Personal Loan from same bank by calling at the call center. The same day a executive called me and send a executive to collect my documents.I was given no updates whatsover about my status.. i kept on calling a executive .. one day he finally said my application has been rejected coz my CIBIL was n/a, OK agreed.. but the next moment he said my application is been forwarded to HDB Finance Company.I was shocked to hear that.. that without my permission how come Bank do this? After few days HDB Contacted me and a executive came for PD. When i saw my file and asked him he said a consultancy has filed yours application.

This executives work for commission with other consultancies, but in this process all my self attached copies are moving from place to place without my permission.Is the Bank responsible if my documents are misused for any reasons ?I did complained to AXIS Bank but the response was very poor.Please find the reference of Complaint as below.



Dear Customer,

Greetings from Axis Bank Linmited.

This is with reference to your request received via SR no. 399831.

We regret to inform you that, we are unable to process your request. We request you to visit the nearest Axis Loan Center and get in touch with the Sales Department.

Assuring you of our best services.

Customer Service
Axis Bank Limited.

In case of any queries, please contact us on[protected],[protected],[protected] OR email us at '[protected]@axisbank.com'.

For any loan account statement requests, you can also visit 'www.axisbank.com' -> Products ->Loans -> Online request for Loan A/C Statement.

Please do not modify subject line while replying to this email.








[protected]----Original Message[protected][protected]
From:[protected]@gmail.com[[protected]@gmail.com]
Sent:9/4/2012 12:27:09 PM
To:
Subject:WebQuery {Others} {[protected]@gmail.com}



Query received from the website for - Others.
Please contact the customer.
Axis Bank - Log a Query Form
* Marked Fields are Mandatory
Axis Bank - Grievance Redressal - First level Form
Typpe of Query:Others
Product Name:
Query Related to:
Sub Query Related to:
Exisiting Cust:Yes
Customer ID:[protected]
Customer Name:
Account Number:
Email ID:[protected]@gmail.com
Landline Number:
Office Number:
Residence Number:
Mobile Number:911-[protected]
City/State:
Branch:
Comments:I have applied for personal loan(3Lakh Rupees) via the call
center about 20 days back,the very same day a executive came to collect
my documents, i asked for the application no.he gave the receipt of
form filled (No-[protected])and gave a executive no- Ashish -
[protected]. After repeat daily calls to this guy, i was told one day
that my application is rejected coz my cibil is N/A.I was shocked when
he told me that my application is forwaded to HDB Finance Serv and now
HDB Finance Serv is considering my application. The first thing i would
like to know is how can a bank forward my documents to other bank
without my permission.If any of my documents are misused Is the Bank
responsible for it. Secondly after holding a saving account in Axis
Bank(Salary is credited into same account - Monthly Salary 33,400) and
Holding a Axis Credit Card from 4 months ,my In-House bank rejected my
plea and some other bank is considering.

Hello,

My account always take charges around 112Rs From My account & it shows DrCard Annual Chg [protected] . Please let me know is there any process by that i can save that money. And waht is that mean DrCard Annual Chg [protected].

Please let me know as soon as possible.

Thanks & Regard
Himanshu Jaiswar
[protected]

Dear All,

When my Bank account transaction is made there was no response are details will come to my number and While i am transferring the funds from my accounts Bank people will not send the Netsecure code also. 3 time i was called to Bank customer care but they people not giving a correct details for me.

Kindly help us.

Mahesha
[protected]@gmail.com
+91 [protected]
Bangalore

Hi,

I am having home loan with AXIS bank.When they increased the interest rates they did it on their wish,But now are asking for money to reduce the interest rates.For 100000 of home loan i was asked to pay almost Rs6000 to reduce the interest from 11.25 to 10.5. Also asking Rs 600 to change the ECS bank.I feel cheated and worst bank.I feel one should never take loans.The banks milk once we become their customer.

Thanks & Regards,
Rajesh S. Gujalwar.
[protected],
TRY TRY TRY YOU WILL SUCCEED

Actually i had a call from divya, and she told me that how to get the password through axis bank atm only...
but sorry to say, i was unable to generate pin no. of my ATM and it was said that i am unable to do it through ATM then they will give it to my mail id..
kindly do the needful..
waiting fr ur call.
my Phone no. is [protected]

Dear Concern,

This is regarding the purge off my AXIS bank Life Time Free Gold Credit Card No [protected] Reward Points.

On 23rd Sept'11 I called to customer care regarding my credit card reward point, at that time there are 9415 reward points,From Sept'11 as on date due to some reasons I was not able to use my card.
On dated 10 July'12 when I called to customer care regarding my points, as per Miss Rinku & Mr Arun all my points are purge off due to non usages of card since last 6 months,which is not a valid reason to purge off my reward points due to following reasons :

- My card is a life time free card, so the same is not applicable that due to non usage of card my points are purged off.
- Secondly, Neither Verbal nor written Communicated send to me regarding the same earlier, &
- Finally,the same is not written anywhere at Bank Site in Credit card / reward points Terms & Condition. (As per Bank Terms and Conditions - PlusPoints Rewards Program the reward points will only lapse if customer closed his card, but my card is currently active.)

Bank is not able to revert with proper reply & not reversed my reward points till date............

Regards,

Neeraj Gupta

Subject:Complain against AXIS Bank for Non -realisation of Cheque for Credit Card payment & Charges imposed subsequently on Credit Card A/c no. [protected]

Dear sir,
Please find the detailed correspondence as described bellow regarding under subject mentioned above.
I would like to brought to your kind notice as complain against AXIS Bank in regards to that I have deposited a cheque for Rs.2553.50/- on UBI, as payment for the month of July’12 but the same was presented by Service Branch of AXIS BANK as Rs.2553.00/-. As per guige line of RBI, the cheque was returned by UBI noting as ENCODING ERROR. They may re – collect the cheque after correction. But they were not doing this and for their fault they imposed various cherges over me. Even after several request they do not reply of my mail.
Kindly look into so that I may get relief from this mental harrousment by collecting cheque from UBI and by reversing all cherges and interest imposed on me.
With best regards.
Manoj Kumer Roy.
04.09.2012.
********************************************************************************...⇄

Subject: Acknowledgement Mail
From: customer.[protected]@axisbank.com Mon, 27 Aug '12 4:47p
To: You
Show full Headers
Dear Customer,

We acknowledge receipt of your email dated[protected] to customer.[protected]@axisbank.com

We will respond to your email shortly.

Your co-operation in the matter is highly appreciated.

Regards,
Customer Service Desk
Axis Bank-Credit Card Center

Dear Sir,
This is to inform you that 4 days has already gone from the date of received of your mail on 11.08.2012. After 4 days and during this long gape I have not receive any investigation report / outcome from your end. Cosidering the above situation I compailed to write the following facts.

I have received today on 27.08.2012 at 13.45 Hrs. of my Credit Card Statement for the period 11.07.2012-10.08.2012 amounting to Rs.11361.80/-, which includs current months Bill Rs.7669.17/- + previous month's Bill Rs.2553.50/- + other charges Rs.1139.13/- ( 1. Payment bounce charges Rs.300.00/- + ST Rs.37.08/- + 2. Late payment fees Rs.400.00/- + ST Rs.49.44/- 3. Debit interest Rs.313.82/- + ST Rs.38.79/- ). Today at about 2.15 PM I have deposited a cheque no.204583 dt.27.08.2012 for Rs.7669.17/- ( Current month's dues ) on UBI, DVC Extn.Counter Branch, Kolkata in favour of my Credit Card A/c no.[protected] at Axis Bank, Kakurgachi Branch, Kolkata.

When I have go through the Statement it is observed that on 28.07.2012 & 30.07.2012 the Cheque Payment # 204584 & Reversal shows an amount of Rs.2553.00/- only in both cases when I have deposited the cheque for Rs.2553.50/-. Here implies the causes of Cheque Bounce and for which payment for Rs.1139.13/- imposed to me. I highly object regarding these charges. Also I am not going to issue fresh cheque in liue of Bounce Cheque as the Cheque was correct in all respect which I have personally investigated.

It is my earnest request that 1st you investigate the same and re-send the cheque for collection from Bank. Then recovered the total charges of Rs.1139.13 + anthing pending add thereto from the concern responsible one and reverse all in my next Statement.

Your kind co-operation and early action in this regard is highly solicited.

With best regards,
Manoj Kumar Roy.
27.08.2012.
********************************************************************************...⇄

From: customer.[protected]@axisbank.com
Sent: Sat, 11 Aug 2012 14:41:51
To: mkr_kaju.[protected]@rediffmail.com
Subject: Re: Non-realisation of Cheque for Credit Card payment
Dear Mr. Roy,
We acknowledge your request for reversal of charges.
We have observed from our records that, as per 10th July 2012 statement the total amount due was Rs.2553.50/- and the due date was 30th July 2012, but we have not received your payment, due to which the late payment charges has been levied on your credit card account.
Hence, we regret our inability to reverse the financial charges levied on your credit card account.
We need to inform you that, we have forwarded your request to confirm the reason for cheque return to the relevant department.
We request you to kindly allow us 4 working days to confirm the status of the same.

Thanking You,
With Regards,
Customer Service Desk
AXIS Bank - Credit Card Center
CS 177
For any further assistance or clarifications, Kindly call us on our 24-hour toll free customer service helpline numbers[protected]/[protected]/[protected]Toll Free[protected]chargeable and accessible outside India as well) customer.[protected]@axisbank.com


[protected]----Original Message[protected][protected]
From:mkr_kaju.[protected]@rediffmail.com[mkr_kaju.[protected]@rediffmail.com]
Sent:8/10/2012 10:24:22 AM
To:customer.[protected]@axisbank.com
Subject:Non-realisation of Cheque for Credit Card payment

Dear Sir,
I have received a teliphone from no.[protected] to my Mob.no.[protected] on 09.08.2012 at about 5.23 PM regarding non-realisation of Credit Card payment for raising your bill period 10.6.12 to 10.7.12, payment due date 30.7.12 amounting to Rs.2553.50. Regarding this I would like to brought to your kind notice that I have dropped a cheque no.204584 dt.24.7.12 on UBI,DVC Extn.Br.,Ultadanga for Rs.2553.50 in your ATM drop box at P-153/A VIP Road, CIT Scheme-VIIM, Ultadanga, Kolkata indicating my name and mobile no. at the back side of the cheque. On receipt of telephone from the above stated no. I have personally meet with Branch Manager,UBI, where I found that the Cheque was presented in time but till today it has not been debited from my Saving Account due to ENCODING ERROR from Service Branch by Rs.0.50. It is an internal Banking error. Thats why it has been returned to the Service Branch for correction on 30.07.2012 as per their Register entry by stating the causes of returned. They have stated that there is no fault in Cheque from customer side.
I therefore request you to kindly take up the matter with the Bank for imigiate realisation to avoide any default penalty and interest cherge.
Details of my credit card is given bellow.

1. Card no. : [protected]
2. Name : Manoj Kumar Roy
3. e-mail : 1. mkr_kaju.[protected]@rediffmail.com 2. [protected]@dvcindia.org
4. Tel.no. :[protected]R)
5. Mob.no. : +91 [protected] (P) +91 [protected] (O)
6. Remarks : My own residential address is 52/1/6 Bangal Para 2nd Bye Lane,P.O.-
Santragachi,P.s-Shibpur, Howrah-711104.
Thanking you,
Yours truly,
Manoj kr.Roy.

Dear Sir,

I Shekhar Roy S/o Shri Ramdev Roy from india my PAN No. AMAPR3932N, sir i have applied a Axis Bank credit card, but my application has been declined, after declined i have also spoke to axis bank customer care he will be advised me regarding for credit card reason are Civil problem, but sir till date I have not received any loans or credit cards from any banks or companies. Sir I humbly request you kindly solve my matter on immediately, because in future i applying credit card for axis bank.

Thanking you,
Shekhar Roy
Mail id:- shekhar.[protected]@gmail.com
mobile no. [protected]

I have an AxisBank Debit card (MasterCard)

My problem is, Card doesn't work for any International transactions! and it mostly gives "Transaction Declined" or "Do Not Honor"

This card doesn't work with all following
Paypal.com
Godaddy.com
Name.com
Bluehost.com

My customer ID of Axis Bank is[protected]

I noticed on 27/08/2012 a debit enry of Rs.6127.83 was made by my Axis bank in my salary account ending 93772 of Senapati Bapat Road, Pune sating that a purchase was made from Life proof Sandiago which is not done by me. I sent emails describing this incorrect entry in my account to the following email ids:

ON 27/08/2012 to "211.RM1" mail facility provided by net banking of Axis bank &

"[protected]@axisbank.com", "SenapatiBapat.[protected]@axisbank.com", "salary.[protected]@axisbank.com"

They asked for dispute form duly filled and signed through mail and I sent the scanned copy of it on 29/08/2012 to "debit.[protected]@axisbank.com" . I have blocked my ATM cum debit card.

So far nothing has been heard from them and the debit entry still not reversed.

I want this issued to be resolved & investigated.

My complaint is related to Fund Transfer from Axis Bank to State Bank through NEFT. Several times , I have complained to Axis bank through proper channel since may-2012 but i am not getting the solution. Only i have received the acknowledgment no. I have mentioned the problem in details. On 04/04/2012 i have transferred Rs. 10000/- to State Bank A/c from my axis bank a/c through NEFT for urgent requirement of her mother treatment. When the time of registration, i have registered Miss Maitrayee Manna (Account Holder) , State Bank a/c no [protected] and CHINSURAH State Bank IFSC code SBIN0000056. After transfer the amount , I have found that, i have registered wrong account no. From state Bank, I came to know that the registered account no. exists in kolkata State Bank and account holder name is Mr. Joy Pratim Sarkar. After transfer the fund, Rs. 10000/- has debited from my account and this amount also credited to Mr. Joy Pratim Sarkar account(Came to know from his passbook). I have informed to axis bank through online as well as verbal with all documents and also submitted the scan copy of Mr. Joy Pratim Sarkar passbook. I have found in passbook of Mr. Joy Pratim Sarkar, Rs.10000/- has been kept Set Hold Condition by State bank as per my complain (on 04/05/2012). The money is too important due to urgent require for her mother treatment. Till now i am not getting solution.

Following transaction slip details have been given below for consideration
Reference id :10823158
NEFT UTR No. : AXISI[protected]
Time Stamp :03/04/2012 11:24 PM
Debit Account Id :[protected]
Credit Account Id :MAITRAYEE MANNA [protected] SBIN0000056
Transaction Amount :10000
Transaction Currency : INR
Schedule Date : 4/3/2012 11:24:47 PM


So therefore, I humbly request you to take necessary action for clearance the holding amount and normalized the transaction.
Thanking you.

Susovan Chandra
contact email: [protected]@gmail.com

My axis bank account not activated even after 3 months of issue of the Debit card. I approached the marketing people who are selling the cards in Marathahalli. They told that in 4 days card will be activated. then again i went to them, same they replied but, they told me to submit address proof and phone numbers, photos etc. done the same. Actually My bank account is in SHANTHI NAGAR, Blore. But why those people are delaying in activation of my axis account?

I thought the account is activated and went to marathahalli branch to deposit Rs.5000. But i got an arduous reply that, ur account is not activated. Go to Shanthi Nagar Branch.
This is like a Tom and Jerry Show! lol
These are the details of the receipt i got from AXIS bank Mark Exec :

Date of issue of card: 09/06/2012
BRANCH NUM: 000017
INVOICE NUM: 000079
Time: 15:10:36
card type: VITEST
APPR CODE: 005362
RREF NUM:[protected]

But i request, why they didn't activated my account?
This is shame of having quick response to customers. but there's no way to communicate directly to Customer care.

I have cancelled my one train ticket in IRCTC on 7-Aug-2012. But I have not got my refund amount.

Refund Amount : Rs. 1890
Transaction ID: [protected]
Receipt Number: [protected]
PNR Number: [protected]

With Regards
Shiv Kumar
[protected]
Email: [protected]@yahoo.in

Bank has done fraud to me. They had given me credit card by promising that I dont require to pay monthly fee and joining fee. I am lucky customer for bank.

Right now, I have got my credit cared bill and they have included joining fee in that. I have called to customer care but They are not replying responsibly.
They have given me request id and also said they have approve my request and still they have included joining fee.


I want cancellation on my joining fee. I have already paid my bill but didnt not pay joing fee amount as bank has done fraud to me.

Bank had given me credit card by saying that card which they were offering had no extra charges(no joining fee and monthly fee).
now they are saying that credit card which they have issued is chargable(Means I need to pay joining fee and monthly fee).
I have complained to bank for same.They had generated me one request number[protected]. that time they said bank has approved my req and I dont require to pay joining fee and monthly fee.

last Tues day I have receive my bill and they have charged joining fee in it.

Axis bank has done fraud to me and I want cancellation on my joining fee.

I had purchased a costly sony zoom digicam item code[protected] through Axis bank credit card emi of 6 month option. The purchase price for item was Rs 20133/- + Rs 512.83/- as EMI charges taken by ebay . My ebay user id kavade1984.
I received the item from ebay seller after making my payments through interest free EMI option. However, I was surprised to see my credit card bill. The entire amount i.e. Rs 20133/- + Rs 512.83(EMI charges) was charged in single month to me.
I contact ebay through their customer care toll free number - They say that they have approved the EMI now the bank has to convert it to EMI. On contacting the bank, the bank says it has to be done by merchant. It is like a bull run here and there with no solution. Finally I wrote to customer care of Axis bank credit card and they are saying a whole different story - "WE DON'T HAVE ANY OPTION OF EMI purchase WITH EBAY"
What is going on? If there is no emi option how come they charged 512.83/- as emi processing fee. Now i have to make full payment or they will charge interest which is head blowing (1.5% per month on principal - which is around 1500 per month for three months)
If any one has faced such problem and has got solution; please let me know through email given at end of this complaint. I shall be grateful to you. We have to be as a team of aware customers to fight against fraud like this. Such fraudsters get away when we keep silent.
I had made this costly purchase only because it was available for purchase under EMI option. But this type of cheat and fraud has seriously impacted my financial condition. It is almost a month salary to a person like me with a family to look after.
Can anyone suggest me what action can I take against Axis or Ebay to get what is promised to customers? I have all valid documentation from Ebay as well as bank email correspondences required to sue these criminals but dont know how to proceed.
Please write to me at [protected]@gmail.com

A/c Holder Name : Ravinder Singh & Gurmeet Kaur
Father's Name : Sardar Darshan Singh
Address :A 497 , Shashtri Nagar New Delhi - 52
A/C no. [protected] UTI Bank Shakti Nagar , Flot No. 1 Amar Bhawan 11433 G.T Karnal Road , Shakti Nagar Delhi 110007
Plz U Help me .
Thanking U ...
Regds ,
V.V. Tripathi
Advocate
Cell No. [protected]

Dear Sir / Madam,

I was made transaction as per below details but my beneficiary account holder didn't received amount because I was entered another SBI branch IFSC code.
( Not correct IFSC code of account. )

Account Number [protected]
Transaction Date 07/08/2012
Transaction Amount INR 1,100.00
Transaction Type DR
Transaction Description NEFT -AXISI[protected]-BHARAT SWABHIMAN

as discussed with axis bank this amount is deducted from my account but not deposited to account no. [protected] Bharat Swabhiman Trust..
because IFSC code was wrongly entered as SBIN0000586, and correct IFSC code for- Bharat Swabhiman Trust. ( Ac no.[protected] ) is SBIN0012228.

So my humble request you to transfer this amount to Bharat Swabhiman Trust. ( Ac no.[protected] , IFSC -SBIN0012228 )


Thanking you,
Kaniphnath Pandhare.
Kolhapur, maharashtra
[protected].

dear sir,
i sajal gupta have an account approx 5 month later, i get the atm card but i havent get atm password on that time i have several complaint there but the relationship manager there told me u had get the courier password just check at your home,
that kind of argue i heared several times, then i call to costumer care no ... i feed all the details he deduct the charges but when i entered the atm pin activation code on that time i heared the voice "ur activation code is wrong"
i dont know its nt my fault send me atm password as early as possible
my ac.no [protected]
thanking you
with regards
sajal gupta