Axis Bank Complaints & Reviews

I have a savings account with Axis Bank Saidapet Chennai Branch, they have deducted almost the entire Rs. 5000/ - from my saving account as consolidated charges and for average balance charges. When the fellow bank manager came to me to open an account, he pleaded for meeting his target and only later I realised what AXIS Bank's target is. If you ask them now they will show all our signed docs which will have all the conditions which may take a month to read and understand. Many o[censored]s sign the SB Account opening forms without knowing the conditions. If you are banking with AXIS Bank, be cautious. I am going to close the account. As of date I have lost Rs.5000/- and there are some more debits remaining unadjusted for cheque book fee ( Cheque book I never asked for a second one when the first book itself is not exhausted). Better Customer beware.

Hi,
This is Anuj Goel, a Consumer of Axis Bank, Today Dated 21.10.11, I went to Swasthaya Vihar Branch for Depositing Singhania University Axis Bank Account Number [protected] Branch Narnaul, Rajasthan Throught Demand Draft which are payable at Narnaul, Rajasthan.
But The Axis Bank, Swasthaya Vihar Branch denied to take the DD's as Miss Namita (Bank Employee) denied to accept the same DD's and adviced me to talk to Operational Head Mr.Himanshu Dave(contact Number - [protected]), He, also denied to accept the DD's.
when i asked the reason then Mr. Himanshu Dave Said that this Swasthay Vihar, Delhi Branch can not accept Narnaul Payable DD's.
When i asked to produce the written statement of this matter then Mr. Himanshu Dave and Miss Namita Denied to produce the writtend Statment.
If it is a Bank rule that we can not submit the out station DDs at any of the concerned Bank Branch then please let me know and avail a copy of that rule or let me know what should be done in this matter.

Dear Sir/Madam


This is to inform you that i had a credit card of your bank bearing no [protected] where i had accumulated a total outstanding of Rs 50,000 approximately.However,since due to some personal reason i was out of the country for a while i could not make my payments on time.

Then when i was back in India i got to know there is a outstanding and i needed to clear the same.So I got in touch with one of your representative in the name of Mr Raj and handed over Rs 25,000 each in two installments.He promised me that it will reflect in my next statement that said amount has been cleared.

Finally i received two statements specifying one as settlement letter dated 26/06/09 and the other on 18/03/10.my only concern is that i did not make the payments and it was not intentional.Due to some unavoidable circumstances it could not be made and then i cleared all my dues.

But what i felt bad was the guy Raj told me that my name reflects in CIBIL,and he also mentioned that it will be omitted after three months.But to my surprise till date my name reflects in CIBIL and due to which i cannot get a fresh card.I also have personal loan with your bank and due to my good credit history every year i received a cheque not exceeding Rs 3,000 from your bank.

Therefore i would request you to kindly expedite the matter and to update the same with CIBIL reports for smooth functioning of my banking requirements in near future.

Regards
Archita Choudhury
M[protected]

My salary payment account No.[protected] was opened in October 2002 at AXIS BANK, RAJAHMUNDRY without I ever visited the branch. I think Bank mobilized or requested Zillaparishad to open bulk salaries accounts of all ZP staff. It was hassle free.
After six months operation Zilla Parishad shifted salary accounts to SBI treasury branches.
So, since 2003, my axis bank account was being operated even without salary credits. Everything was well till 2009, when the branch manager deducted bulk amounts nearly Rs.1000/- towards charges for non conversion of salary account to ordinary account. Both are savings bank accounts only.
It is nothing but stupid action on the part of the manager to do so, because, he slept from June 2003 to 2009 and woke up and deducted charges without ever sending notice to convert my account if at all necessary.
When I questioned the manager and staff dodge me and given me incoherent answers.
Actually I am interested to operate my account but for the stupid actions of the manager.
Please help reverse the charges and enable me to operate the account.
Thanking you,
K.Vijaya Vani, M.Sc., B.Ed.,
address as available on bank's record.

I applied for a credit card 3 months ago . Till now the documents has not been processed . The credit card employees are least interested in making a call to let me know what went wrong .
Moreover the bank has deducted Rs4000 consolidation charges inspite of my maintenance of minimum balance.Moreover , the page which shows charge details is not opening since last 2 weeks .
I am tired of the pathetic service this bank provides and now i have decided to end all my association with this bank .

Hi,
This is the complaint against axis bank,On 29 september i shopped one bag from one of the E-commerce website (yebhi.com)order no-YBH622281 but amount debited from my account twice.I called yebhi.com they asked me to send my debit card statement which was showing that amount has been deducted twice when i send that they told me that they received the amount only once...now i am trying to call axis bank but no one is responding.this is the details i got from Yebhi.com
Please let me know what should i do get my money back

Order Details
Acquirer ID
UTI Bank — [protected]
Order ID
57757
IP Address
182.71.165.202
Date
29/9/11 5:18 PM
Order Reference
YBH622281
Amount
INR849.00
Authorised Amount
INR0.00
Captured Amount
INR0.00
Refunded Amount
INR0.00
Authorisation Code

Response Code
2 - Declined
Card Details
Card Type
Mastercard
Card Number
532702xxxxxxx732
Card Expiry
07/21
Commercial Card
N - Not a Commercial Card
Commercial Card Indicator
1
CSC Result Code
P
Dialect CSC Result Code
P (Not processed)
Authorisation Response
Issuer Transaction Identifier
MB929P
Financial Network Code
MEP

History
Response Code Date Transaction Type Amount Operator ID Transaction Number Merchant Transaction Reference Transaction Source
2 - Declined 29/9/11 5:18 PM Purchase INR8

MY A/C NO.IS [protected] Name MEET TAMRA. AS ZERO BALANCE A/C THE BANK HAS DEBITED EXCESS AMOUNT IN MY ACCOUNT SINCE ONE YEAR WITHOUT INFORMING ME. THEY HAVE CHANGED THE NATURE OF ACCOUNT WITHOUT INFORMING ME OR INTIMATING ME BY ANY MEANS THEY DEBIT AMOUNT AS CONSOLIDATED CHARGES FOR A/C. I WANT THAT THE BANK SHOULD CREDIT ALL THE AMOUNT DEBITED AND INFORM ME ACCORDINGLY. PREVIOUSLY COMPLAINT IN THE BANK ON 01/10/2011 BUT NO ANSWER NOR SATISFACTORY ANSWER WHEN COMPLAINED TELEPHONICALLY.

I am a customer of your Axis Bank credit card from last 3 years & i am facing many issues in my card but now its heights of everything for that i am writing you the mail.

My Name is Akash Tripathi, my Card no is [protected] in which i have never received phone calls from your customer care executives for reminders of payments, I had done a shopping worth 5000 for which your customer care executive has called me about turning it to EMI but at the same time i have never received any calls neither msg me to remind that i have to pay the payment, i have received a statement at my hometown where i am not leaving i am based out at Jaipur today i have came across to my statement which is reflecting as minimum payment is 2783 rs whereas i have already deposited 2500 on 1st of the month of October, if i would have been informed that min payment is 2783 i would have been deposited that.

The concern is there are other debit & charges placed on my cards is 2594 rs which is seriously not acceptable by me as i am a frequent user of your card & making payments on time.

So i would request you to waive my charges so that i can again build my confidence to Axis Bank Credit Card.

Treat this as a highly unsatisfied customer's complaint, will wait for your prompt response & would appreciate your response.

r/s,
On 06-09-11 at 08.19:09am I tried to withdraw Rs. 10,000/- from AXIS bank ATM no.-S1AC1204 located at East Distt.,Police Office, Bholanath Nagar, Shahdara, Delhi-32.Through my ATM debit card no. [protected] of Oriental Bank of Commerce. The ATM neither dispensed the money nor gave any print statement. I tried again also but in vain. When I went to Central Bank ATM I shocked to learn that Rs. 10000/-(rupees ten thousands) has been debited from my account. I received the with drawl SMS at my cell phone.
Sir, I am a lady teacher and Rs.10,000/- is a big sum for me. I hope your good self will help me to recover my amount and oblige.
With regards,
Geeta Chaudhary,
Ph.[protected],[protected].

To,
The Manager
Axis Bank Ltd.
Collection Department
69, Ganeshchanda Avenue
Kolkata

Subject: Resolving Dispute over Fake Bill
Dear sir,
I beg to bring the following subject to your kind notice for immediate solution:
I am a Gold Credit Card holder (No. [protected]) went to the Axis Bank (Shyambazar Branch) on 7th December, 2010 and your officer Mr. Sayan Sil, Asst. Manager told me that my Gold credit card could be converted into Platinum Card and advise me not to use the Gold Credit Card as well as my daughter’s add-on credit card (No. [protected]) any further, subsequently I have followed his advice. Unfortunately the add-on card was lost on 9th December, 2010. On that day Mr. Sil with an employee Miss. Mousumi came to our house for a discussion about MAX NEW YORK Policy and assured us that card was blocked on 7th December, 2010. But strange me enough a bill of Rs.5606/- was sent to me showing a fake expenses made on 10th, 12th, 13th and 14th of December, 2010.
I approach the branch with the bill and argued that the expenses were not related to me. They made me fill up a dispute form and later I was instructed to elaborate and specify the dispute.
I therefore want you to resolve the issue as earliest.
Thanking you yours faithfully
Dated: Ritaparna Das
30/60B, Attapara Lane ( MALAY DAS )
Kolkata – 700050
M: [protected]

I've raised a payment authorization issue to AXIS and asking for my refund. Full scenario of my case is given below:

1. Purchased domain from HOSTMONSTER (domain name ITGLOBALCONSULTANT) on 01-Apr-2009, at that time my Axis Corporate Credit Card ([protected]) expiry date was 08-10. (attached screenshots of payment mode and payment receipt)

2. My credit card expired on 08-10 and new card issue by AXIS having new Card Expiry date 08-12, that was NOT set in HOSTMONSTER account’s Payment settings.

3. An unauthorized payment proceeded on 12-Mar-2011 by HOSTMONSTER and AXIS debited this amount in their account without informing me where AXIS checked ONLY CARD NUMBER not other important things (NOT checked expiry date and CVV number). Unauthorized payment was for Rs 8925.76/- [$190.80]).

4. I’ve raised this complained with HOSTMONSTER regarding how this payment proceeded without informing me and they have refunded a part of amount but not full (Rs. 7889/- [$178.49]).

5. How AXIS preceded payment with wrong expiry date and CVV number? Either AXIS BANK or HOSTMONSTER is responsible for this incident.

I've mailed and called on phone many times to AXIS but they are just asking again and again to send email with full description and wait for reply. I've done many times same thing but not getting any output from them. Could you please help me in getting difference of this amount or any way out?

Dear sir/madam,
I am a regular ATM user for different purpose and also I and my family has account at Panihati Branch, Axis Bank (Current and Sevings), also my business friends are also using your Bank for business purpose from my reference. I have no obligation regarding the link fault which was happened on 01.10.2011. I went so many times to your ATMs in different places.
On 01.10.2011 at 09.15 p.m when I went to Axis Bank ATM (which was situated near Rathindra Cenema Hall, Sodepur Station Road, Kolkata: 700110) for withdrawal of money, then Mr. Pradeep Sharma (on duty security of AXIS Bank ATM, Sodepur Station Road) told me to "go go nothing is happening here and get out". I asked him that what is the reason for not working the ATM, then he told me that he does not know the reason. After that I told him if you do not know the reason then let me check with my ATM card and if not working then I obviously could know the reason. Then Mr. Pradeep Sharma replied with very soundly that AXIS Bank does not need any customer to develop the service and told me and other ATM visitors (more that 10 people) that to close the account of AXIS Bank and to open in other Bank. At that time I tried to remember him that customers are the main utilty of any service industry and I may inform these misbehave to AXIS ank Authority, then Mr. Pradeep Sharma told me to note down his name and to make complaint against him and also told me that no authority of AXIS Bank could ask him for these behaviour. I and other presented there to using ATM service are very much offended and I think this may be the bad impact on AXIS Bank.
I request to look forward the above, as our Business friend circles are using your service because of good relation provided by you. If you will take any action then I will circulate the above incident to my family and friend circle who are using current and savings to your Bank.

i was sb a/c open dbg branch of axix bank on[protected]. my sb a/c no. is [protected] & contact no.[protected] . i was some turn over on sb a/c in every month. i was take information of average quartely balance mentinance from axix bank website and axix bank toll free no. i was also mentinance of average quartely balance according to axix bank website and axix bank toll free number but consolitaded charge debited in my sb a/c by dbg branch of axix bank on[protected]. so i request consolitaded charge no debited in my sb a/c & please help me .
your faith fully
kirishan kumar purby

SIR/MADAM,

we were in business with axis bank ltd branch pandri (udham singh nagar) uttarakhand. There was our 2 firm's cash credit limit with axis bank.one was name SANJAY TRADING COMPANY and 2nd named was ASHOKA SEEDS.

dear sir,from date april 2009 to may 2010 they debit the interest in both firm was more than rate of intrest of that time.it was rs 24663/- approx. more in our firm sanjay trading company and rs 29018/- approx more in our second firm ashoka seeds .

now when we complaint them and follow than after a long time they agreed and told us to credit that amount in our account.and in 1 february 2011 they credit the amount of rs 21287 /- in our sanjay trading company's account. and told us that diffrance was not of rs 24663/- it was of rs 21287/-..but in the second matter they told we can not give you the money back which is wrong debit in your account because now you have not account with us now.we told many times that we will reopen a current account in your bank and you credit that amount in that but they told me that account number want to be that from which account we debit the amount.and they are not agree to return that amount.

SO PLEASE SIR I AM REQUESTING YOU THAT LOOK INTO THE MATTER AND I WANT OUR MONEY RETURN WHICH IS WRONG DEBIT IN OUR ACCOUNT.




VIPIN MITTAL
ASHOKA SEEDS
SITARGANJ
(U.S.NAGAR)
UTTARAKHAND
+91-[protected]

To,
The Asst. Manager, CDU Operations
Axis Bank Ltd, Retail Asset Centre,
No. 37, Nathellas Arcade, 3rd Floor,
South Usman Road, T. Nagar
Chennai 600 017

Dear Sir,

Sub: Refund of Processing Charges for Home Loan for Purchase of New House / Flat
Ref: Home Loan Approval No. AXISBANK/LNPHG/3065/RAC (CHENNAI) 09-10 DT. 29.12.2009

With reference to your Housing Loan Approval Letter mentioned above, I had paid Rs. 23,924/- by cash through your representative Mr. Saravanan on 29/12/2009, the receipt of which was retained by Mr. Saravanan. As the sanctioned amount of Rs. 28,92,000/- was not sufficient for purchase of the proposed new flat, I could not proceed further.

In spite of several reminders and regular visits to your office as well as Mr. Saravanan's Office, I could not get the refund till date.

If the refund is not received within 15 days from date (after deducting your expenses) I will be constrained to recover the amount legally without further notice.

Thanking You,

Yours Faithfully,
G. Santhosh

i have worked with axis securities & sales ltd,and i have left the job before one year,i have sent my PF sattlement forms more then five time in company head office mumbai,from company side i have not received any msg any call yet,plz help me for this matter as soon as possible,





prakash mali
322 purohito ki madri
udaipur rajasthan 313003
mob. [protected]
PF NO. MH/BAN/48417/06806
PF NO. MH/BAN/48417/27142
[protected]@YAHOO.COM

This is to bring to your notice that I , Sri Aniruddha Mukherjee (vide credit card no.[protected] ) have been pleading for full and final settlement of my credit card account after the expiry of my card for the last one and a half year. But however a sequence of events has left such appeal completely to no purpose. The details are as enlisted below:
(a) After a considerable period of time I was approached by Mr. Arunava Das (vide mobile no. [protected], who I was told to be an Axis Bank personnel) i.e. on the month March 2011 for the necessary full and final settlement of my account. Eventually as per his directives I had to pay a sum of Rs.6000/-(Rupees six thousand only) with the assurance that the credit card account would be reconciled on payment of a balance sum of Rs.4000/-(Rupees four thousand only) the very next month.
(b) Two months had passed since then and I was not informed about the status of my settlement nor was I approached by any official to clear my dues.
(c) After two months I was further approached by one Mr. Prakash Dey (vide mobile no.[protected]) who returned with the same assurance of reconciling my account and confirmed that I would need to pay a sum of Rs. 3270/-(Rupees three thousand two hundred and seventy only) in three installments, to which I complied once again and was certified that I would make payment of the necessary remaining two installments only after receiving confirmation from the said person.
(d) After these another couple of months had passed and I was once again not approached by any of the banking official pertaining to the collection of dues neither I received any statement of accounts during these period of time.
(e) This was followed by another person who had contacted me by the same name Mr. Prakash Dey (vide contact no.[protected]) who had went to the extent of written confirmation of settling my account on payment of Rs.1695/- (Rupees one thousand six hundred and ninety-five only) which as I was told was the processing charges for the settlement of accounts which was duly conformed.
(f) Despite all these multifarious concocted measures adopted by the credit card division my credit card account still remains unsettled and I am yet to receive my statement of accounts for the last two months.
This note is meant to inform the supreme authority that under such circumstances I am utterly perplexed about the intentions of the credit card division in connection to my outstanding dues that I need to pay for an amicable defrayal of my credit card account.

With Regards,

(Aniruddha Mukherjee)
Credit Card no.[protected]

NRI/NRE BANK ACCOUNT OF 70 PERSONNEL WAS OPENED BY MR AMIT OF GREEN PARK BRANCH NEW DELHI. AFTER REPEATED REMINDER AND REQUESTS NAIK AMIT SINGH WITH THE ADDRESS 19 R&O FLIGHT, 7TH ROTATION (KHANPUR CAMP) BANK ACCOUNT STILL REMAINS UNOPENED OUT OF THE ABOVE MENTIONED 70 ACCOUNTS. ALL FORMALITIES FOR OPENING OF ACCOUNT WERE COMPLETED BEFORE THE INDIVIDUAL LEFT INDIA. THIS IS LEADING TO FINANCIAL LOSS OF INDIVIDUAL. YOU ARE REQUESTED TO SPEED UP THE MATTER AND INTIMATE BANK ACCOUNT DETAILS OF THE INDIVIDUAL AS EARLY AS POSSIBLE.

Hi,

Please read the reply from Axis bank regarding my credit card account issues.

1. I want to pay the bill and use the credit.
2.If they permanantly deactivate the account and not allowed to use the card, then I want them to cancel the fees.
3. I want them to remove my name from Cibil upon making the payments. I cannot run back to them to remove my name from CIBIL, after paying the amount . So I want to ensure it.


Please advise what are the steps I need to take achive above my points.

[protected][protected]--


Dear Mr.Raheem,

This is with reference to your e-mail dated 13th September , 2011 to customer.[protected]@axisbank.com regarding your Axis Bank credit card account.
We apologise for the delay in responding to your query.
We need to inform you that, the total outstanding dues on your credit card account as of date is Rs.35,872.46, and minimum payment is Rs.8,075.00, we request you to kindly make the payment on or before the due date to avoid further financial charges levied on your credit card account and also to avoid the calls form collection department for credit card dues.

We need to inform you that your credit card account is permanently deactivated on account of non payment.

We need to inform you that the applicable financial charges were levied in your Credit card account,as we have not received payments from you before the due date mentioned in the monthly Credit card statement.

We regret our inability to reverse the applicable financial charges levied in your Credit card account.

We need to inform you that as per Axis bank norms that are intimated to you on the application form and as mentioned in the card holder manual, interest charges are accrued if you make a payment for minimum amount outstanding or a payment less than total amount outstanding or if no payment is made.

If total amount outstanding is paid before due date of a statement, no interest charges will accrue for that month.

The usage of credit card for various purchases and execution of the application amounts to acceptance of all the terms and conditions as stated in the credit card agreement.

We need to inform you that as per Reserve Bank of India guidelines, we are required to provide credit information relating to our Credit Cardholder to Credit Information Bureau (India) Limited (CIBIL) on a monthly basis. The information provided reflects the status as at the previous month-end and includes information regarding whether the Credit Card account is regular or delinquent. To avoid any adverse credit history with CIBIL, Credit Cardholder should ensure that they make timely payment of the amount due on the Card account.
Hence, we cannot edit or delete CIBIL records."
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers [[protected] ,[protected] ,[protected] and[protected]chargeable and accessible outside India as well)].
We appreciate your time and business with us and we assure you the best of our services.
Thank you for writing to us.

Regards
Customer Service Desk
AXIS Bank - Credit Card
CS 13
[protected]----Original Message[protected][protected]
From:Abdul Raheem M.[[protected]@yahoo.com]
Sent:9/13/2011 12:04:47 PM
To:customer.[protected]@axisbank.com,[protected]@axisbank.com
Subject:Reg: My Credit Card Account



Hi,

I am holding Axis bank credit card [protected]. I was using the credit card till May 2011 and I missed the payments for the months of June, July , Aug. One of your guy called me yesterday for the payment and please pay the minimum amount due which is Rs 2000. I told him that my minimum due mentioned in the monthly statement of 10.07.2011 - 10.08.2011 period is Rs 15135 and please give me the exact amount details. Then he said let me talk to my manager and get back to you.

Today the guy called me and told me that the amount is Rs .6611. Then I got confused and asked himcheck with his manager again. Then he made conference call with his manager Kamesh.
Kamesh was telling that the amount is Rs 7000 to be paid. Then I asked him that shall I use my credit card after make the enough payments . He replied that my card has been blocked and in defaulters list. So it is not possible to use it and also he conveyed me that my name has been sent to the CIBIL list as defaulter. I asked him that how the account will become default in 3 months payment delay and also you are charging the late payment fees.He is not customer friendly and we got arguments. Then he disconnected the line.

I had good payment record and I am maintaining Axis credit card for around 4 years. My only payment missing is for the past 3 months due to my personal problems.I am planning to pay the minimum due this month and remaining in the next month.

Please let me know my creditcard account status and the minimum amount due details.

Regards
M. Abdul Raheem

Myself( Jaimala choudhary) applied for dda housing scheme 2010 on 23.12.2010. My form no. Is 9430920. My application form and my husband application form were deposited in Axis bank Preet vihar ,( new delhi) branch. But neither I have been My application form and my husband application form was deposited in Axis bank Preet vihar , new delhi branch alloted flat nor got the return so far. Similar is the case of my husband. Kindly return the application money of myself and my husband. The application money Rs. 1,50,000/- for each