Axis Bank Complaints & Reviews

Hello,
Today Nov.29 2011 had been to the Axis Bank Mulund Branch (108) A/c# [protected] to withdraw cash for my wife's treatment. However, the Branch Manager (Female) after reveling the issue and situation ended up giving sympathy and nothing else. On top of that she was too arrogant in her approach.

Finally to take my wife to dispensary I had to ask for money from on of my friend which was so shamful. After having money in my account the bank didn't bother about the criticality of the situation and didn't issue me a loose cheque leaf.

Such non co-operative managers must be sued big time.

Regards,
Tushar Bagade
[protected]/[protected]

Dear Sir,
I have applied for Axis Bank home Loan and since then they have made my life hell. When applied I have clearly told that I don't want any insurance, but then too in pre-approvement they put insurance condition and when I told them to refund money if insurance can't be waived, then they say, they are again going to send waiver request and waste huge time, never properly respond on emails and delayed the Loan process. I have told them what date I require loan and if you can make it possible, then only process it, else please let me know, I will take Loan from other Bank and till last moment they trap me with their false commitments.

Now I have cancelled the Loan request from Axis Bank. I have asked them to refund the processing fee INR 11030, but no one is properly responding properly on email.

Also I have suffered a lot because of Axis Bank, in terms of mental tension, pressure, health loses, delay in dreams of my own home, execution of other plans, my parents & sister have planned to come in 3rd week of November to Mumbai from Gwalior/Delhi, but couldn't make it possible, because of Axis Bank, huge time wastage, suffering in professional front as well as personal front, at places couldn't walk my talk because of Axis Bank couldn't walk it's commitment, financial loses, loses in terms
of Emotional Bank Account, unnecessary problem/delay because o[censored]navailability of Cheque Book consumed/wasted for Axis Bank Home Loan processing (1+6 cheques wasted), lost peace of mind etc.

Axis Bank worst for Home Loans and Grievance Redressal is of no use, no one responds. Fake commitments and irritating service and make your life hell.

I have all written communication emails as well as recorded voice recordings against Axis Bank representatives, request you to help me in this matter to get my money back as well a to compensate my loses from Axis Bank. Also to instruct Banks for such kind of miss-communication and miss-handling in Loan etc. processing.

Regards
Kushal Varshney
Mobile - 91 [protected]

Hello,

Axis Bank Credit Card Number : [protected]
PAN NO: AUQPD1232R

I had made a late payment for my dues. One of the official advised me that I should make the full payment so that I keep my CIBIL clean. I spent 34000 INR on that card and made payment of 73772.37 INR, which includes all dues, lien amount, interests. Within few days of payment, I received calls saying thinks and all. They assured me that I will get a NO OBJECTION CERTIFICATE from the bank within third week of January 2011 which I never received yet. Few days ago, I applied for a credit card and it was declined and I was compelled to get my CIBIL report and I found that it's still showing WRITTEN OFF. It is really bothering me now. This bank has not cleared my name but they took all there money with interest.

Please held me do the needful so that I can get another credit card or loan.

Regards
Victor
mobile: [protected]
mail: [protected]@gmail.com

swapan kumar bhattacharya to shishir.mankad
show details Sep 1
sir,more than two and half months has passed but i am still awaiting for my refund thanks
I have contacted at the AXIS BANK branch KORBA but they are unable to handle the matter as all the transactions were initiated through ATM Card abroad and i had neither visited abroad nor i have any passport kindly do the needful at the earliest so that i can get back all the refunds moreover i had blocked my ATM card

[protected] Forwarded message[protected]
From: swapan kumar bhattacharya <[protected]@gmail.com>
Date: Wed, Aug 31, 2011 at 10:30 PM
Subject: Re:
To: Ruchita.[protected]@axisbank.comdebit.[protected]@axisbank.com Dear Mr.Bhattacharya, This is with reference to your e-mail dated September 0...
Sep 19

Reply
swapan kumar bhattacharya to debit.card
show details Sep 19

I have allready submitted the dispute form 10 daya back and wrote several reminders via email, When i have not performed any transaction WHY I HAVE BILLED for those transactions, you just return all the fake transaction payments in my account.You are just delaying the proceedings and do not want to solve my problem, I am forwarding the matter to RBI and all the appropriate authorities for your non cooperation and intensionally mis handling
- Show quoted text - Reply Forward
debit.[protected]@axisbank.com Dear Mr.Bhattacharya, This is with reference to your e-mail dated September 1...
Sep 22

Reply
swapan kumar bhattacharya to debit.card
show details Sep 27

As per your reply you were requested for 5 days to confirm regarding my complaint but after 9 days i am still waiting for your response THANKS
- Show quoted text - Reply Forward

Reply
debit.[protected]@axisbank.com to me
show details Sep 28


Dear Mr.Bhattacharya,

This is with reference to your e-mail dated September 19, 2011 to debit.[protected]@axisbank.com regarding the transaction done with the Axis Bank Debit Card.

We regret the inconveniences caused to you in this regards.

We would like to inform you that, we are investigating the matter. Please allow us 02 more working days to confirm the same.
- Show quoted text - Reply Forward

Reply
debit.[protected]@axisbank.com to me
show details Oct 5


Dear Mr.Bhattacharya,

This is with reference to your e-mail dated Septembe 19, 2011 to debit.[protected]@axisbank.com regarding the transaction done with your Axis Bank Debit Card.

We apologize for the delay in responding to your query.

We need to inform you that we have raised a chargeback on the merchant acquiring bank in the settlement of 01.10.2011. As per visa rules, the acquiring bank gets 45 days (calculated from the date of chargeback) to represent the chargeback raised by us.

If the other bank does not represent the chargeback raised by us, only then the funds can be credited back to your account. The credit can be processed after 47th day (additional two days provided for verifying the settlement entry).

We request you to bear with us till the completetion of the process.


Thank you for writing to us.


For any further clarifications, kindly call us on our toll free Customer Service help lines[protected],[protected],[protected]accessible anywhere in India) and[protected]chargeable and accessible from anywhere outside India as well) between 9am to 6pm from Monday to Saturday.

Further you may call us on[protected]Chargeable Emergency Help line) or e mail us at debit.[protected]@axisbank.com and we would be glad to assist you.

Thanks & Regards
- Show quoted text -
- Show quoted text - Reply Forward

Reply
swapan kumar bhattacharya to Noorie.Khan, Ashokkumar.Put., sandeep.david, debit.card
show details 9:16 PM (1 hour ago)

Dear sir, I lodged a complaint on 01/09/2011 regarding my false transactions from my account through debit card and all the deductions are from abroad.I am not having any passport nor visited abroad so money withdrawn/purchase done by myself does not arises.Moreover many times I performed purchase through my ATM CARD OF STATE BANK OF INDIA but this type of incident never happened.Sir as you said money will be refund back to me after 46 days,that time has also passed so please do it at the earliest THANKS
- Hide quoted text -


[protected] Forwarded message[protected]
From: <debit.[protected]@axisbank.com>
Date: Wed, Oct 5, 2011 at 3:15 PM
Subject: Re:Re: Re:FW: Customer complaint - Swapan Kumar Bhattacharya - Above 7 days
To: [protected]@gmail.com



Dear Mr.Bhattacharya,

This is with reference to your e-mail dated Septembe 19, 2011 to debit.[protected]@axisbank.com regarding the transaction done with your Axis Bank Debit Card.

We apologize for the delay in responding to your query.

We need to inform you that we have raised a chargeback on the merchant acquiring bank in the settlement of 01.10.2011. As per visa rules, the acquiring bank gets 45 days (calculated from the date of chargeback) to represent the chargeback raised by us.

If the other bank does not represent the chargeback raised by us, only then the funds can be credited back to your account. The credit can be processed after 47th day (additional two days provided for verifying the settlement entry).

We request you to bear with us till the completetion of the process.


Thank you for writing to us.

For any further clarifications, kindly call us on our toll free Customer Service help lines[protected],[protected],[protected]accessible anywhere in India) and[protected]chargeable and accessible from anywhere outside India as well) between 9am to 6pm from Monday to Saturday.

Further you may call us on[protected]Chargeable Emergency Help line) or e mail us at debit.[protected]@axisbank.com and we would be glad to assist you.

Thanks & Regards
Debit Card Team,
AXIS Bank Ltd.
CS 111


[protected]----Original Message[protected][protected]
From:Noorie.[protected]@axisbank.com[Noorie.[protected]@axisbank.com]
Sent:9/19/2011 11:37:11 AM
To:debit.[protected]@axisbank.com,Ashokkumar.[protected]@axisbank.com,sandeep.[p...⇄
Subject:Re:FW: Customer complaint - Swapan Kumar Bhattacharya - Above 7 days


Dear Sir/Madam,

Please refer to our Circular No.FandA/90/[protected] dt 31.08.2005.We request you to lodge all the interchange transactions related disputes (including this query) through CCRS.

Also arrange for the customer dispute letter immediately.

The details of the transactions done using Debit Card [protected] / Account [protected] are attached as follows:-


Our response is as follows:-

The disputed transaction mentioned by you is a successful E-Commerce transaction (Verified by Visa) done by entering User ID and password available only with the Cardholder.

The transaction has been successfully claimed by the Merchant Acquiring Bank.

Since the cardholder is disputing for the said transaction of not being authorized by him, the below procedure has to be followed by the branch in order to enable us to initiate a dispute with the merchant acquiring bank and resolve the customer dispute:-

* Request you to kindly block the Debit Card in order to avoid further misuse of funds and provide the confirmation to us for the same.
* Reissue a new Debit Card to the customer.
* Provide us a cardholder dispute letter with the details of the transaction and confirmation of the transactions not done / authorized by him.

The cardholder dispute letter will then be used by us for raising the Chargeback on the merchant acquiring bank. The chargeback can be raised under this option only on receipt of the required documents at our end and the blocking of the Debit Card. The resolution of the dispute will take 45days time from the date of chargeback as VISA rules provide this time limit for the acquiring Bank to represent the transaction.

Note : Since VISA rules provide us only 120 days from the date of transaction to raise the dispute on acquiring bank, kindly arrange to send us these documents at the earliest.



Thanks and Regards,

Noorie Khan,
AXIS Bank, Central Office,
ACC-(Retail Business Processes).
Phone No.[protected].
Fax No.[protected].




debit.[protected]@axisbank.com
17/09/2011 04:11 PM ToNoorie.[protected]@axisbank.com
ccAshokkumar.[protected]@axisbank.com, sandeep.[protected]@axisbank.com
SubjectRe:FW: Customer complaint - Swapan Kumar Bhattacharya - Above 7 days







Dear Sir/Madam,

Kindly intervene and assist for the unauthorised transactions happened from customer account.

a/c no. is [protected], customer ID is[protected], DEBIT CARD NO. is [protected]

Debit card de-activated on 01.09.2011.

[protected]
PUR/GON* CSTECHAID.COM/[protected]/290
511/08:02, Rs.1860.78 [protected]
PUR/FRO* USERSZONE.COM/[protected]/070
611/17:33, Rs. 1842.39 [protected]
PUR/FRO* CHECKACCT.COM/[protected]/230
611/04:10, Rs. 1383.84 [protected]
PUR/GON* ELOGDATAS.COM/[protected]/240
611/10:44, Rs. 1386.77 [protected]
PUR/GON* CSTECHAID.COM/[protected]/020
711/11:09, Rs. 1835.60 [protected]
PUR/FRO* USERSZONE.COM/[protected]/100
711/11:16, Rs. 1825.54 [protected]
PUR/FRO* CHECKACCT.COM/[protected]/180
711/11:21, Rs. 1373.98 [protected]
PUR/GON* ELOGDATAS.COM/[protected]/250
711/19:41 1368.74 [protected]
PUR/GON* CSTECHAID.COM/[protected]/020
811/11:05, Rs. 1813.50 [protected]
PUR/FRO* USERSZONE.COM/[protected]/100
811/20:54, Rs. 1865.18 [protected]
PUR/FRO* CHECKACCT.COM/[protected]/260
811/11:00, Rs. 1423.54 [protected]
PUR/GON* ELOGDATAS.COM/[protected]/280
811/10:47, Rs. 1422.44


Thanks and Regards
Debit Card Team,
AXIS Bank Ltd.
CS 111


[protected]----Original Message[protected][protected]
On Fri, Sep 2, 2011 at 7:10 PM, swapan kumar bhattacharya < [protected]@gmail.com > wrote:
My AXIS BANK saving a/c no. is [protected], customer ID is[protected], DEBIT CARD NO. is [protected], waiting for your prompt response, ---- THANKS


On Fri, Sep 2, 2011 at 6:34 PM, CMT CO < CMT.[protected]@axisbank.com > wrote:

Dear Sir/Madam,
We thank you for your email, However, in order to redress your grievance appropriately, kindly revert to us with complete account number and the branch where you maintain your account, so that we can assist you accordingly.

With warm regards
AXIS Bank Ltd. (Central office)
Complaint Management Team


-----Forwarded by Nodal Officer/RBO/002/AXISBank on 09/02/2011 10:52AM -----

To: Debit Card < Debit.[protected]@axisbank.com >, Nodal Officer < Nodal.[protected]@axisbank.com >
From: Shishir Mankad/SVP/FandA/002/AXISBank
Date: 09/01/2011 08:06PM
Subject: Fw: Fwd: REFUND OF MONEY FOR NOT PERFORMING ANY TRANSACTION



From: swapan kumar bhattacharya [ [protected]@gmail.com ]
Sent: 09/01/2011 07:15 PM ZE5B
To: Shishir Mankad
Subject: Fwd: REFUND OF MONEY FOR NOT PERFORMING ANY TRANSACTION

I have contacted at the AXIS BANK branch KORBA but they are unable to handle the matter as all the transactions were initiated through ATM Card abroad and i had neither visited abroad nor i have any passport kindly do the needful at the earliest so that i can get back all the refunds moreover i had blocked my ATM card

[protected] Forwarded message[protected]
From: swapan kumar bhattacharya < [protected]@gmail.com >
Date: Wed, Aug 31, 2011 at 10:30 PM
Subject: Re:
To: Ruchita.[protected]@axisbank.com


Dear Madam, Kind attention--- The following transactions has not been initiated by me,still deducted from my AXIS BANK saving account which is strange, kindly en quire and take necessary action at the earliest ------ THANKS [protected]
PUR/GON* CSTECHAID.COM/[protected]/290
511/08:02, Rs.1860.78


[ThreadID:2585568]$DISCLAIMER:
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Dear Madam, Kind attention--- The following transactions has not been initiated by me,still deducted from my AXIS BANK saving account which is strange, kindly en quire and take necessary action at the earliest ------ THANKS [protected]
PUR/GON*CSTECHAID.COM/[protected]/290
511/08:02, Rs.1860.78 [protected]
PUR/FRO*USERSZONE.COM/[protected]/070
611/17:33, Rs. 1842.39 [protected]
PUR/FRO*CHECKACCT.COM/[protected]/230
611/04:10, Rs. 1383.84 [protected]
PUR/GON*ELOGDATAS.COM/[protected]/240
611/10:44, Rs. 1386.77 [protected]
PUR/GON*CSTECHAID.COM/[protected]/020
711/11:09, Rs. 1835.60 [protected]
PUR/FRO*USERSZONE.COM/[protected]/100
711/11:16, Rs. 1825.54 [protected]
PUR/FRO*CHECKACCT.COM/[protected]/180
711/11:21, Rs. 1373.98 [protected]
PUR/GON*ELOGDATAS.COM/[protected]/250
711/19:41 1368.74 [protected]
PUR/GON*CSTECHAID.COM/[protected]/020
811/11:05, Rs. 1813.50 [protected]
PUR/FRO*USERSZONE.COM/[protected]/100
811/20:54, Rs. 1865.18 [protected]
PUR/FRO*CHECKACCT.COM/[protected]/260
811/11:00, Rs. 1423.54 [protected]
PUR/GON*ELOGDATAS.COM/[protected]/280
811/10:47, Rs. 1422.44


On Tue, Aug 30, 2011 at 7:10 PM, <Ruchita.[protected]@axisbank.com> wrote:
PLZ FIND UR STATEMENT.

Thanks & Regards,
Ruchita Mehra,
Assistant Manager - Branch Operation.
Korba Branch, P H Road,Chattisgarh.
Mob: [protected], L/L:[protected]/43/44
Learn From Yesterday,Live For Today,Hope For Tomorrow

Hi Members,

I planned to buy an apartment in Bangalore and pertaining to that i saw an add in Sulekha.com for an apartment ready to occupy at TC Palya. The name of the apartment is "Prime Lake Residency" and the flat number 201 on Second Floor was shown to me which was on sell. The flat belonged to one of the land owner ( M N Gopala Krishna ). I gave them three checques bearing numbers[protected],[protected],000 ) and[protected],000 ) all dated 5.11.2011 issues in favor of M N Gopala Krishna, as an advance booking and i got the legal papers ( photo copies ) from the company that was doing the marketing and it was communicated to me that if i didn't take the apartment then the booking amount will be refunded to me.

I gave the legal papers to a lawyer for verification and he pointed some major flaws in the building plan and many documents were missing and some of them were suspicious in nature.

Based on the advice of my lawyer i decided not to go for the apartment and wrote them a mail stating that as i am not going for the flat i am cancelling the checques. I managed to cancel the checques 427543 ( HDFC ) and 179200 ( ABN Amro ) through netbanking. But for checque 047927 ( AXIS Bank ) i went to the bank ( Indira Nagar Branch ) on 9.11.2011 and wrote an written application to stop payment of the checque. I was told by the lady attending me that the checque didn't came yet for clearing.

Inspite of that the checque got cleared on 10.11.2011 and now the owner ( M N Gopala Krishna ) is saying he will not refund me anything and i have to go for his apartment if i want the money.

Bank says i have given wrong checque number , which i am supremely confident that is false as i have double checked and also checked by my wife before submitting the application . Rs 110 was also debited from my Axis bank account pertaining to the cancellation of the checque.

I have earned the money by blood and sweat and don't want the money to be lost this way.

Please help me.

Thanking in anticipation,

Debasis.

Dear Sir,
My name is Ragini Gautam. I am account holder of Axis bank. My axis bank account number is[protected] and my debit card no. is[protected].0796. My debit card is blocked by some mistake. I was paying for airtel mobile recharge on 8 nov 2011 from my account through internet but the process has been stoped and appeared that my card is temporarily blocked. I would request you to take immediate action on this and kindly withdraw blockage to continue operation.
Thanks and regards
Ragini Gautam
e mail id - ragini.[protected]@gmail.com
Mob. no. - [protected]

Dear Sir
I have settled my credit cards Of Axis Bank [protected] on[protected] Rs.13000/-receipt no AXISB/881/44004 ,But till today it is showing on CIBIL report as written off why not NA as i have paid the entire principal amount . I have written so many mails to Bank about the condition stating that i met with an accident lost my job that's why could not be able to make the payment ,On that ground the bank has asked me to give the Principal amount .But after one year still Its showing in CIBIL as written off because of this i am not able to get my home Loan ,Plz do the needful at the earliest

Thanking You
Chetan Nigam
[protected]@gmail.com
[protected]
Pan No [protected]@

I had a worst experience with Axis Bank. Before Diwali I finished my cheque book pages. Had to pay some security cheque's for a personal loan from another bank. As it was a emergency I approached the branch and requested for 4 cheque's but they denied and told me to apply online. Next day I applied online and as the time passed on Monday I called up their toll free number, out of the 3 numbers the first gets connected but it does not really work as there is no response. Finally after several tries I reached another toll free number but now here the system was not ready to accept my debit card, pin and validity details, it was throwing me out. Some how I could successfully reach a customer support executive exactly after 11 minutes and she said that checking my cheque book request status manually is disabled. I requested to talk to somebody senior and accountable so I was transferred to an supervisor (with no powers) he again assisted me to get into the system but it also failed. Then supervisor=Gyan Shekar (hoping that he has revealed me the correct name, as he said that we are not allowed to reveal our employee id) told me to talk to the local branch numbers, but then I told him that I have already done and none of the numbers are working all are out of order. Finally I got some numbers from him and could successfully reach the local executives. Now the executive had something interesting, jayshree (executive) said that my cheque book are already delivered, then they are with the courier company, when i called the courier company they said there is no delivery for me...... and so on. Till than the day had ended and I thought I will get them today.

Now today also the status is same, cheque book is not delivered, no accountable person in Axis bank who can resolve the issue, I have submitted a online complain from their banking portal, no feedback, no acknowledgment even (that is the height of being shameless). Still I am talking to the local executive, but my personal loan has already got rejected. Who is going to take the onus of such customer support issues , and the goodwill losses what the customer faces.

I have kept screen shots of fake telephone numbers of Axis bank pune senapati bapat road branch

I am very old Clint to Axis Bank since last 10 years and request bank to improve the customer services .
i want company to take immediate action ...and my cheque should not get reject due to signature mismatch if this is a issue of poor record keeping at bank..
recently some cheque rejected by this bank as my signature were correct ...Today my cheque no 58457 returned unpaid to ICICI bank and now we have to pay penalty . .

Please note that yesterday I submitted my signature specimen there while applied to change my mobile no.

contracted Courier service of this branch is malfunctioning as some time they do not find the house to deliver the cheque book to our area .. we request axis bank to intervene in this issue...
Kind regards

I have a savings account with Axis Bank Saidapet Chennai Branch, they have deducted almost the entire Rs. 5000/ - from my saving account as consolidated charges and for average balance charges. When the fellow bank manager came to me to open an account, he pleaded for meeting his target and only later I realised what AXIS Bank's target is. If you ask them now they will show all our signed docs which will have all the conditions which may take a month to read and understand. Many o[censored]s sign the SB Account opening forms without knowing the conditions. If you are banking with AXIS Bank, be cautious. I am going to close the account. As of date I have lost Rs.5000/- and there are some more debits remaining unadjusted for cheque book fee ( Cheque book I never asked for a second one when the first book itself is not exhausted). Better Customer beware.

Hi,
This is Anuj Goel, a Consumer of Axis Bank, Today Dated 21.10.11, I went to Swasthaya Vihar Branch for Depositing Singhania University Axis Bank Account Number [protected] Branch Narnaul, Rajasthan Throught Demand Draft which are payable at Narnaul, Rajasthan.
But The Axis Bank, Swasthaya Vihar Branch denied to take the DD's as Miss Namita (Bank Employee) denied to accept the same DD's and adviced me to talk to Operational Head Mr.Himanshu Dave(contact Number - [protected]), He, also denied to accept the DD's.
when i asked the reason then Mr. Himanshu Dave Said that this Swasthay Vihar, Delhi Branch can not accept Narnaul Payable DD's.
When i asked to produce the written statement of this matter then Mr. Himanshu Dave and Miss Namita Denied to produce the writtend Statment.
If it is a Bank rule that we can not submit the out station DDs at any of the concerned Bank Branch then please let me know and avail a copy of that rule or let me know what should be done in this matter.

Dear Sir/Madam


This is to inform you that i had a credit card of your bank bearing no [protected] where i had accumulated a total outstanding of Rs 50,000 approximately.However,since due to some personal reason i was out of the country for a while i could not make my payments on time.

Then when i was back in India i got to know there is a outstanding and i needed to clear the same.So I got in touch with one of your representative in the name of Mr Raj and handed over Rs 25,000 each in two installments.He promised me that it will reflect in my next statement that said amount has been cleared.

Finally i received two statements specifying one as settlement letter dated 26/06/09 and the other on 18/03/10.my only concern is that i did not make the payments and it was not intentional.Due to some unavoidable circumstances it could not be made and then i cleared all my dues.

But what i felt bad was the guy Raj told me that my name reflects in CIBIL,and he also mentioned that it will be omitted after three months.But to my surprise till date my name reflects in CIBIL and due to which i cannot get a fresh card.I also have personal loan with your bank and due to my good credit history every year i received a cheque not exceeding Rs 3,000 from your bank.

Therefore i would request you to kindly expedite the matter and to update the same with CIBIL reports for smooth functioning of my banking requirements in near future.

Regards
Archita Choudhury
M[protected]

My salary payment account No.[protected] was opened in October 2002 at AXIS BANK, RAJAHMUNDRY without I ever visited the branch. I think Bank mobilized or requested Zillaparishad to open bulk salaries accounts of all ZP staff. It was hassle free.
After six months operation Zilla Parishad shifted salary accounts to SBI treasury branches.
So, since 2003, my axis bank account was being operated even without salary credits. Everything was well till 2009, when the branch manager deducted bulk amounts nearly Rs.1000/- towards charges for non conversion of salary account to ordinary account. Both are savings bank accounts only.
It is nothing but stupid action on the part of the manager to do so, because, he slept from June 2003 to 2009 and woke up and deducted charges without ever sending notice to convert my account if at all necessary.
When I questioned the manager and staff dodge me and given me incoherent answers.
Actually I am interested to operate my account but for the stupid actions of the manager.
Please help reverse the charges and enable me to operate the account.
Thanking you,
K.Vijaya Vani, M.Sc., B.Ed.,
address as available on bank's record.

I applied for a credit card 3 months ago . Till now the documents has not been processed . The credit card employees are least interested in making a call to let me know what went wrong .
Moreover the bank has deducted Rs4000 consolidation charges inspite of my maintenance of minimum balance.Moreover , the page which shows charge details is not opening since last 2 weeks .
I am tired of the pathetic service this bank provides and now i have decided to end all my association with this bank .

Hi,
This is the complaint against axis bank,On 29 september i shopped one bag from one of the E-commerce website (yebhi.com)order no-YBH622281 but amount debited from my account twice.I called yebhi.com they asked me to send my debit card statement which was showing that amount has been deducted twice when i send that they told me that they received the amount only once...now i am trying to call axis bank but no one is responding.this is the details i got from Yebhi.com
Please let me know what should i do get my money back

Order Details
Acquirer ID
UTI Bank — [protected]
Order ID
57757
IP Address
182.71.165.202
Date
29/9/11 5:18 PM
Order Reference
YBH622281
Amount
INR849.00
Authorised Amount
INR0.00
Captured Amount
INR0.00
Refunded Amount
INR0.00
Authorisation Code

Response Code
2 - Declined
Card Details
Card Type
Mastercard
Card Number
532702xxxxxxx732
Card Expiry
07/21
Commercial Card
N - Not a Commercial Card
Commercial Card Indicator
1
CSC Result Code
P
Dialect CSC Result Code
P (Not processed)
Authorisation Response
Issuer Transaction Identifier
MB929P
Financial Network Code
MEP

History
Response Code Date Transaction Type Amount Operator ID Transaction Number Merchant Transaction Reference Transaction Source
2 - Declined 29/9/11 5:18 PM Purchase INR8

MY A/C NO.IS [protected] Name MEET TAMRA. AS ZERO BALANCE A/C THE BANK HAS DEBITED EXCESS AMOUNT IN MY ACCOUNT SINCE ONE YEAR WITHOUT INFORMING ME. THEY HAVE CHANGED THE NATURE OF ACCOUNT WITHOUT INFORMING ME OR INTIMATING ME BY ANY MEANS THEY DEBIT AMOUNT AS CONSOLIDATED CHARGES FOR A/C. I WANT THAT THE BANK SHOULD CREDIT ALL THE AMOUNT DEBITED AND INFORM ME ACCORDINGLY. PREVIOUSLY COMPLAINT IN THE BANK ON 01/10/2011 BUT NO ANSWER NOR SATISFACTORY ANSWER WHEN COMPLAINED TELEPHONICALLY.

I am a customer of your Axis Bank credit card from last 3 years & i am facing many issues in my card but now its heights of everything for that i am writing you the mail.

My Name is Akash Tripathi, my Card no is [protected] in which i have never received phone calls from your customer care executives for reminders of payments, I had done a shopping worth 5000 for which your customer care executive has called me about turning it to EMI but at the same time i have never received any calls neither msg me to remind that i have to pay the payment, i have received a statement at my hometown where i am not leaving i am based out at Jaipur today i have came across to my statement which is reflecting as minimum payment is 2783 rs whereas i have already deposited 2500 on 1st of the month of October, if i would have been informed that min payment is 2783 i would have been deposited that.

The concern is there are other debit & charges placed on my cards is 2594 rs which is seriously not acceptable by me as i am a frequent user of your card & making payments on time.

So i would request you to waive my charges so that i can again build my confidence to Axis Bank Credit Card.

Treat this as a highly unsatisfied customer's complaint, will wait for your prompt response & would appreciate your response.

r/s,
On 06-09-11 at 08.19:09am I tried to withdraw Rs. 10,000/- from AXIS bank ATM no.-S1AC1204 located at East Distt.,Police Office, Bholanath Nagar, Shahdara, Delhi-32.Through my ATM debit card no. [protected] of Oriental Bank of Commerce. The ATM neither dispensed the money nor gave any print statement. I tried again also but in vain. When I went to Central Bank ATM I shocked to learn that Rs. 10000/-(rupees ten thousands) has been debited from my account. I received the with drawl SMS at my cell phone.
Sir, I am a lady teacher and Rs.10,000/- is a big sum for me. I hope your good self will help me to recover my amount and oblige.
With regards,
Geeta Chaudhary,
Ph.[protected],[protected].

To,
The Manager
Axis Bank Ltd.
Collection Department
69, Ganeshchanda Avenue
Kolkata

Subject: Resolving Dispute over Fake Bill
Dear sir,
I beg to bring the following subject to your kind notice for immediate solution:
I am a Gold Credit Card holder (No. [protected]) went to the Axis Bank (Shyambazar Branch) on 7th December, 2010 and your officer Mr. Sayan Sil, Asst. Manager told me that my Gold credit card could be converted into Platinum Card and advise me not to use the Gold Credit Card as well as my daughter’s add-on credit card (No. [protected]) any further, subsequently I have followed his advice. Unfortunately the add-on card was lost on 9th December, 2010. On that day Mr. Sil with an employee Miss. Mousumi came to our house for a discussion about MAX NEW YORK Policy and assured us that card was blocked on 7th December, 2010. But strange me enough a bill of Rs.5606/- was sent to me showing a fake expenses made on 10th, 12th, 13th and 14th of December, 2010.
I approach the branch with the bill and argued that the expenses were not related to me. They made me fill up a dispute form and later I was instructed to elaborate and specify the dispute.
I therefore want you to resolve the issue as earliest.
Thanking you yours faithfully
Dated: Ritaparna Das
30/60B, Attapara Lane ( MALAY DAS )
Kolkata – 700050
M: [protected]

I've raised a payment authorization issue to AXIS and asking for my refund. Full scenario of my case is given below:

1. Purchased domain from HOSTMONSTER (domain name ITGLOBALCONSULTANT) on 01-Apr-2009, at that time my Axis Corporate Credit Card ([protected]) expiry date was 08-10. (attached screenshots of payment mode and payment receipt)

2. My credit card expired on 08-10 and new card issue by AXIS having new Card Expiry date 08-12, that was NOT set in HOSTMONSTER account’s Payment settings.

3. An unauthorized payment proceeded on 12-Mar-2011 by HOSTMONSTER and AXIS debited this amount in their account without informing me where AXIS checked ONLY CARD NUMBER not other important things (NOT checked expiry date and CVV number). Unauthorized payment was for Rs 8925.76/- [$190.80]).

4. I’ve raised this complained with HOSTMONSTER regarding how this payment proceeded without informing me and they have refunded a part of amount but not full (Rs. 7889/- [$178.49]).

5. How AXIS preceded payment with wrong expiry date and CVV number? Either AXIS BANK or HOSTMONSTER is responsible for this incident.

I've mailed and called on phone many times to AXIS but they are just asking again and again to send email with full description and wait for reply. I've done many times same thing but not getting any output from them. Could you please help me in getting difference of this amount or any way out?