Axis Bank Complaints & Reviews

Worst service. The Branch Manager of Axis Bank (Pumping Station, Nasik) is a complete on the chair. While opening account, they talk so sweetly and run behind us as dogs and I had confirmed about Pass book, they said anyone from family can come and collect it from Branch. Now I am in Mumbai for health treatment, and these people are saying I need to personally attend the bank and collect the Pass Book. Bloody on the Branch managers face. I will publish this all over the internet.
If any Axis bank officials can solve this - Contact me - [protected]

My account has been debited with Rs 2600 + 10.8 % service tax as consolidated charges . I checked with bank. they told this is charge for not maintaining Quartelry Average balance

charge for Not maintaing quarterly balance - 500
Charge per transaction with out maintaining balance - Rs. 100 ( Per transaction ) ( 22 * 100 = Rs 2200 )
for Transactions Rs 80 or 100 or 200 they deducted charge of Rs 100 . how it can be possible ?

charge for not maintaining quarterly balance - 500 is fine . But how they can charge for transactions . i am not using banks money . i am using my money. Account minimum balance is Rs.2500 . and the transactons charge they should charge immediately after the transactions not at the year.

my name is urmil shah.i have already use the axisbank credit card.i redume the reward points date of[protected] but gift is not giving the axisbank.everytime i m calling so your gift is not coming tell this answer.firsttime i m calling mr.aditya kashyap say your gift is coming your mailing adress 10 days but this time dated 17-03-12 my gift is not giving me.so you can action to mr.aditya kashyap & sunny as soon as possible.thanks.

Dear sir,

My self Naveen kumar and i have an salary account in Axis bank [AC: [protected]] and I have issued cheque no 184014 [date 2/03/2012] of Rs . 505104 for foreclosure of home loan to HDFC bank but cheque was bounced due to signature mismatch as confirmned by HDFC bank.

I did not get any information by Axis Bank for signature mismatch due to this i am bearing extra interest amount for HDFC home loan foreclosure.

Even Though I issued a new cheque no 184016 of Rs. 506268 [with extra interest amount] for HDFC home loan foreclosure on date 12/03/2012 but agian cheque is bounced.
Kindly suggest how can i pay the amount for home loan foreclosure and how can i get my home registry.

And also refund my interest amount as i have earlier paid.

Regards,
Naveen Kumar
Mob: [protected]

I have an saving account with Axis Bank, Ghatkopar East Branch and want to transfer my account with the bank branch at Vakola, Santacruz East, Mumbai as i stay in Vakola.
For doing this i had approached the branch on 15/03/2012 and met Ms Rikhiya Pal ( Customer Care ) who told me that the bank does not permit transfer of account within the same city.
For doing the transfer the bank will have to take the permission of the bank Circle Manager or the transfer could be done in case my address also changes. In my case there is no change in address.
She further told me that to close the account at Ghatkopar and open a new account.

In this age where now a days even mobile telephone portability is a reality and easily done i do not understand the reluctance of the bank, vakola branch to transfer my account from ghatkopar to Vakola.

Navin Kansakar

Hello Sir/Madam,

I have an account with Axis Bank - Kalyani Nagar Pune. I moved out of Pune, as well as changed my job.

As per the new rule, Axis Bank says that if you do not operate your account or no salary is credited into your Salary Account, they convert it to a Savings account. If there is no minimum balence maintained then they convert it to a savings account without your concent start charging Rs.750 for every quarter.

My issues is they have passed this new rule and not informed me through any medium.This rule did not exist

When I got to know of this issue I immediately transferred the required amount.

I spoke with one Mr.Sushant Kumar (Branch Head - Kalyani Nagar), explained to him my issue and gave him my details. Also sent an email that I have transferred the amount to maintain the required minimum balence in the account. He did mention to me that he will ask the concerned department to reverse the charges.

Its been about 2 months now since I have followed up with Mr.Sushant, nothing has happened or moved. I have called numerous times and I have never gotten to speak with the Branch Head. They take my contact details and never call back.

Please find below a snapshot of all the details.

Name: Vinayaka Krishnamurthy
Axis Bank - a/c no: [protected]
Branch: Kalyani Nagar

Contact No - 0-[protected]

Branch Head - Mr.Sushant Kumar
Email - kalyaninagar.[protected]@axisbank.com
Branch Phone:[protected]

Request to reverse Rs.1500 back to my account.

I have attached with this complaint, the emails sent and exchanged with the bank.

I request you to help me to get this issue resolved at the earliest.

Hi,

I have taken Car loan from AXIS BANK LTD on July 2009. At that time they told me that pre-closure charge is 2%.

Now I want to close my loan. But bank is saying that current preclosure charge is 5%. I have talked to both the agent and the branch manager. They told me that they have forwarded my request to higher authorities.

Its been one month and I have not yet get an update from the bank.

My loan A/c no. is AU[protected]

Please help me to get the answer from the bank.

Regards,
Krishna Kumar

Hi,

I hold Axis bank salary account. I don't know the transactions that are made.
My money is getting cutted for no reaasons.
Here are some of them.


PUR/APPLE ITUNES STOR/LUXEMBOURG/100312/07:54
TIPS/SCG/POS/IRCTC /DT.04-MAR-12
TIPS/SCG/POS/IRCTC /DT.05-MAR-12
TIPS/SCG/POS/IRCTC /DT.03-MAR-12


Please check the file attached for more detials regarding this complaint.
Hope for a fast and a better resolution.

Regards,
Tejdeep.
Mobile num: [protected]

I am a savings account holder of Axis bank , Bagnan branch. The bank deduct Rs1230.90 from my S/B account as CONSOLIDAYTD CHARGE. Bank did not get any information regrading CONSOLIDATED CHARE COLLECTION Method or any norms. I have been sent a mail to branch head oh this bank, but branch head remain silence regrading CONSOLIDATED CHARGE COLLECTION NORMS. Pl give me what is the exact norms of CONSOLIDATED CHARGE collection from account holder according to RBI guiedence. RAJIB K ADAK. BAGNAN, BAINAN, HOWRAH.

Hi,
This is tribhuvont. On sunday 4/03/2012 I had transaction with dell Ind Ltd.I swiped my debit card with account number [protected].Due to failure of transaction balance of 43,872 was deduced from my account and was not credited into Dell account.Even after complaining to axis bank customer persons I had no reply back.I want my money back into my account early.Please take action as early has possible.I was not allotted with any transaction id.


contact no:[protected]

I am Tracy. I received AXIS Bank iConnect Internet banking passwords last month. Two passwords are given, but both are not enough clear to read. And please let me know what are those 2 passwords. Anyway I tried both but can't log in. . My customer ID is[protected], Please send me a clear password again to my mail id.

I went to axis bank ATM 4703 axis bank limited to withdraw 1500 rupees on 02/03/2012. But the transaction was not successful. After entering the amount i waited for a long time and the monitor displayed "unable to process the transaction". But i lost 1500 money from my account. My account number is [protected]. And the ATM card is "state bank cash+".

Beware of Axis Bank Home Loan... It does not have 24 hrs customer care service...So, Your queries will not get answered.

Your documents safety is always a question mark because if you ask for a copy of your property document, you will never get it... It's almost 6 months for me and I'm yet to receive the copy.

Axis Bank Home loan has only e-mail id to support your queries. It is [protected]@axisbank.com.
It supports large amount of deviation which is a risk in the future.

Builders often choose AXIS Bank because of speedy approval of loan amount to builders and at the same time builder's loan amount is shared by home loan approving manager. For example, if 4,00, 000 is sanctioned by bank, builder get 3, 95, 000 and 5000 goes to the approving manager who never verifies the building and sanction the amount by taking money.

Hi

This is to bring to the higher concerned authorities regarding the non refund of transaction of Rs 699 which i made on 14th Jan 2012 for purchasing shoes on www.bata.in, firstly the order was cancelled & then the concerned bank didn't refunded my money till date, despite of repeated mails & complaints on it, i am not tired of it.
Such sort of service is neither expected nor acceptable. Every time i contact axis bank they ask for 4-5 working days & now they saying wait for another 45 days which is not a great deal of thought.
I am having my savings account with them since last 8-9 months & even a demat account which they said that they will let me know how to operate but till date , no executive have ever contacted me again for that service.

I need my money back & they need to compensate for the ever costly time i have been investing to get the amount back.
Even bata officials have not made any sort of reminder or a short call for the confirmation of receipt of the transaction, they have parted the ball in mid way by just sending a mail of cancellation.
I would just say ,if this will continue happening, such companies will no longer be healthy is today's arena of globalization.

Kindly look into it & resolve this issue ASAP.

Thanks & regards
Jatin Makhija
Ph. No. : [protected]

sir
my name is sivasankaran ramesh. My saving account no is. [protected]. my debit card number is [protected] expiry date july 2021. I was booked my railway ticket two days back, but mistakenly i put wrong code, so the bank block my card, till i could not rectifier, so please remove the block, so i can use my card. My mobile number is +91 [protected]. I am waiting for your reply. Please take necessary action. My email id is [protected]@gmail.com

S. Ramesh

Do not Subscribe to Axis Bank Netsecure service.

Please check the attached file. This is just a screenshot but you will see it every now and then if you use the Useless One Touch Device.

The One Touch Device with One Millions Hassles is not mentioned in terms and conditions. Hence this is a fraud committed by Axis bank.

Rs 800/- should be charged for a working device and a working service.

Their entire staff and IT services is incapable to resolve the queries. Many have suffered losses due to the inconsistent One Touch Device and Axis Bank’s incompetent staff that supports it. Hence Axis bank is liable to compensate for the losses that have occurred to customers.

Please go through the following link:
There are many who have been duped by Axis bank in the name of One Touch Device. This has been going on regularly and these guys have been making money for a failed device.
http://www.consumercomplaints.in/?search=netsecure

One feels that the whoever is in charge of this system is not paying any attention to the problems faced by the customers.

Axis bank is fraud and so are their staff and services.

One Touch Device and it’s services has been put into use without proper testing. There are bugs and issues with the randomly generated device PIN not being in sync with server.

This device will not live up to your expectations and will cause you mental agony.

Instead of agreeing to look into the matter, withdrawing the device and waiving of the charges they will shamelessly deduct Rs 800/- from your account if you return the device to them.

Stop cheating with helpless customers.

I have applied for a home loan with Axis bank, Chennai, around October 2011.
I've applied for the loan after talking to a sales executive called 'Sasi Kumar Venkatakrishnan'.
The disbursal of my first payment happened in Jan 2012.
When I've applied for the loan, I've signed the loan agreement, actually 2 copies of the same agreement. I was told one copy would be returned to me after the loan has been sanctioned and after Axis bank also sings the agreement.
I did not the agreement copy till date (feb[protected].
I didnt get the copy of the repayment schedule.
How am I supposed to know the pre-emi charges?

When I've applied for the loan, they have collected some cheques from me. They were blank cheques, with no date, no money written, they were just signed by me.

As per the repayment schedule they've put the date and amount on the cheque and they've submitted it to the bank (where has my savings account is held). I didn’t know about this cheque submission (for pre emi payment) as nothing has been communicated to me, either through email/sms/letters.

The cheque has been dishonoured (in other words: bounced) due to insufficient funds. I've got an SMS from the bank where I have my savings account, mentioning that my cheque has been dishonoured. I didn’t receive any communication regarding this from Axis Bank.

On the same day I've received the ‘cheque bounced’ sms, I have asked the customer care of Azis bank ([protected]@axisbank.com) about my repayment schedule. They've emailed me a softcopy of my pre emi schedule. The damage has been already, the pre emi is supposed to paid the same day.

I was furious that I was not intimated about the charges and I've tried to call the axis bank customer care. That is when I've realized that they don’t have a 24-hr customer care number. I am ok if they don’t have a toll free number. I just want to be able to call them 24/7. You won’t believe it, they just have few landline numbers of their chennai office mentioned in the customer care page and the customer care never picks up the phone.

Then I've decided to go to the branch directly. To my horror I've realized that Axis bank has a single branch in chennai which deals with home loans. That is in the heavily crowded South Usman Road.

I've gone there on a Saturday (18th-Feb-2012) and there was a huge queue. I've waited there for more than an hour for my turn to talk to the customer care. Then they've taken me to someone who is not a manager, someone who doesn't even understand English properly. After throwing my complaints at him, someone who understands English has come near us (his name is Suresh). When I've told my problem to him, he said we still need to pay the cheque bounce charges which are 552/-. I was not happy that I need to pay a penalty for something which is beyond my control. They've checked the date of dispatch of the documents. They were dispatched on the 16th of Jan 2012 but I haven’t received them yet. I live in an area called "Sholinganallur". The customer care executive went on to say that they've received similar complaints from people who were from the same area (or having the pin code: 600119).

Suresh went on to say that there has been a mistake on the bank's part and his tone was very rude and always in denial.

He went on to suggest informal protocol like the sales executive is supposed to intimate the customer about the pre-emi charges etc. And that I need to be aware of the schedule and it is common sense that it will be from the one month date of disbursement etc. I said, I am not aware of these things as this is my first home loan, and that I don’t work in a bank to be aware of these things. They said all this has been mentioned in the agreement. But I don’t have the signed agreement with me as I didn’t receive the copy the agreement signed by me.

I am unhappy that the bank has asked me to pay the cheque bounce charges when they've failed to intimate me (the customer) the pre emi charge details until my cheque got bounced.

There is a clear flaw in their system: when the agreement fails to reach the customer, immediately the customer is supposed to be reached out in other means: phone call/sms/email/etc and they need to be intimated about the pre emi charges and also the fact that there has been an issue with identifying their address etc. They fail to do so and they fail to acknowledge the problems and they are just greedy to make money. This bank's service is worse than a public sector/government bank; I don’t understand how they plan to survive in this competitive world.

Sir,

This is Mayur Dave i got call from Axis bank for personal loan ([protected]), i submitted set of required documents after half an hour i got call back regarding my loan cannot be passed as my salary is not upto the mark . I was being told to wait for a month i said to return me the set of documents but they faily to return.

I called Naveen Sharma personal loan axis bank manager discussed with him he said fine i will ask the DSA to do so then too i have not recived my documents yet .

i would like to know if my loan cannot be passed and it was clear that my documents to be returned then why i am not getting my documents till date.

request you to help me in getting the same.

Set of documents :

Original Bank statement.
3 months Salary slip signed.
Pan card signed.
axis bank personal loan form signed.
Revised HR letter from my company.
Residence proof signed.
HR letter signed.



Request you to look into the same and help me as earliest

Regard's
Mayur Dave.
[protected].

Remainder Please



Regards,

From: Santosh 20. Kumar
Sent: Thursday, February 16, 2012 11:32 AM
To: 'Meerut.[protected]@axisbank.com'; 'Lakhmichand.[protected]@axisbank.com'
Cc: '[protected]@axisbank.com'; '[protected]@axisbank.com'; '[protected]@axisbank.com'
Subject: RE: Delay in Sanctioning of Home loan

Would anybody revert me on this delayed matter

Where timely action has not been taken by Axis bank.




Regards,
Santosh Kumar

From: Santosh 20. Kumar
Sent: Friday, February 10, 2012 4:10 PM
To: 'Meerut.[protected]@axisbank.com'; 'Lakhmichand.[protected]@axisbank.com'
Cc: '[protected]@axisbank.com'; '[protected]@axisbank.com'; '[protected]@axisbank.com'
Subject: RE: Delay in Sanctioning of Home loan

Would anybody revert me on this delayed matter

Where timely action has not been taken by Axis bank.


Regards,
Santosh Kumar
[protected]

 Please consider the environment before printing this email

From: Santosh 20. Kumar
Sent: Thursday, February 02, 2012 3:27 PM
To: 'Meerut.[protected]@axisbank.com'; Santosh 20. Kumar
Cc: [protected]@axisbank.com; [protected]@axisbank.com; [protected]@axisbank.com; Lakhmichand.[protected]@axisbank.com
Subject: RE: Delay in Sanctioning of Home loan

Dear Mr Abhishek

I appreciate your efforts but at the same time I would raise a question mark on the working done by axis in my case , which seems to be worst in compare to even government banks. This is just opposite to what you said in your advertisement details in the net “it will be a hassle free loan, door step service etc.”

If I did not had any legal paper on my name then why bank had taken 46 days to respond ? what bank was doing for 46 days.
Today I have received a casual letter seems to be sent from you side which is not on the letter head of bank and even don’t have the stamp on it I doubt that Axis bank such casual way of communications.
I this casual letter you guys have mentioned that due to adverse credit history bank is not able to sanction my loan, Dear Abhishek let me know is really 47 days required to respond when things and credit histories are on online.
I am not pressing you that why you have not sanctioned my loan my question is why it took 46 days to respond why nobody took pain to check my credit history which is online , and you guys kept the matter pending for a long time and wasted my time.

Dear Mr Lakhmichand – in this scenario you please suggest me what are all the possibilities or actions can be taken against those officials who are Negligent, irresponsible and have not reverted well in time.

Regards,

Santosh Kumar | M +91 [protected]


 Please consider the environment before printing this email

From: Meerut.[protected]@axisbank.com [mailto:Meerut.[protected]@axisbank.com]
Sent: Wednesday, February 01, 2012 6:51 PM
To: Santosh 20. Kumar
Cc: [protected]@axisbank.com; [protected]@axisbank.com; [protected]@axisbank.com; Lakhmichand.[protected]@axisbank.com
Subject: Re: Delay in Sanctioning of Home loan

Sir,
I sincerely apologize for the inconvenience due to time taken in processing your application of home loan, the delay occurred because we get your form 16’s verified from various companies and none of them were in Meerut.
Further you were always requested not to make any payment to anybody unless you get your loan sanctioned; even to this day you do not have any property legal documents in your name.
We have couriered the letter stating our inability to sanction your loan and we are tracking the courier to get it delivered to you quickly.


Warm regards,
Abhishek Yadav,
[protected].


-----"Santosh 20. Kumar" <[protected]@aircel.co.in> wrote: -----
To: "Lakhmichand.[protected]@axisbank.com" <Lakhmichand.[protected]@axisbank.com>
From: "Santosh 20. Kumar" <[protected]@aircel.co.in>
Date: 02/01/2012 03:16PM
Cc: "[protected]@axisbank.com" <[protected]@axisbank.com>, "[protected]@axisbank.com" <[protected]@axisbank.com>, "[protected]@axisbank.com" <[protected]@axisbank.com>, "meerut.[protected]@axisbank.com" <meerut.[protected]@axisbank.com>
Subject: Delay in Sanctioning of Home loan
Respected Sir

My name is Santosh Kumar residing at Meerut Shastri Nagar the issue is pertaining to my home loan sanction from Axis bank Meerut
I had applied for home loan of Rs. 15 LAC from Axis bank branch Boundary road Meerut thru DSA ( Krisna Consultant ) Contact person – Anshul ([protected])
The bank advertisement details in the net shows it will be a hassle free loan, door step service etc. We have been told that the whole process will take around 15 days. but it has been more than One and half Month till now but no response from the bank officials. This is actually after submitting all the relevant documents well in time which are required.

The staff ( may be the group which dealt our case) seem to be very casual on their approach not ensuring their responsibilities of intimating the customer regarding the status of the loan.

I have visited the branch at least 6 times in last one and half month, Contact person Mr Abhishek ([protected]) they always ensured me that it will be done tomorrow.

Moreover it is clearly given in Bank rules and regulations that they need to respond to the customer not later than one month regarding the subject matter whether it is positive or negative.
Since the requirement of money is more essential to me as buyer had given me one month time for response. It gives me enormous pressure and disturbing my peace.

Now in this scenario you please suggest me what are all the possibilities or actions can be taken against those officials who are negligent, irresponsible and have not reverted well in time.


Expecting your early reply


Date of application – 16/12/2011
Chq no – 818863
DSA Name - Krisna Consultant
City – Meerut


Regards,


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Sir,
This is to bring Your kind notice that I,Mr.Samit Mukherjee,had been a savings Bank account holder(S/B A/C NO-[protected])
of Axis Bank,Panihati Branch,West-Bengal.
Since 2004, I had been enjoying a "POWER DRAFT FACILITY" offered by the Bank and for this process the concerned
Bank had been charging interest (Rs.-1,750/- P.M.,approx.) every month against it.
The Bank authority regularly renewed it on yearly basis till last year. But the problem starts now, when the Bank
authority blocked my savings account([protected]) without making me any prior intimation and when contacted with them,
they intimated me that the facility(POWER DRAFT FACILITY) given to me,had been withdrawn and it was their sole discretionary power
depending upon which they have blocked my account.
When I questioned the concerned Branch Manager, he replied that he hadn't any power to do anything as it was
a decision and steps were taken by the Central Office. The Man genuinely heard my complain but he had nothing to do with it.
Thereafter I have mailed a complain letter to "Eastern Regional Nodal Officer" and a Complain letter to the Branch
Manager as two of my cheques get bounced due to irresponsible attitude shown by the Banking Authority which was not supposed
to be as I had sufficient balance lying in my account to clear those two cheques.
On today when contacted the Branch Manager, Mr. Branch Manager told me a horrible story that
I shall not be allowed to operate my account as my account has been declared as NPA account and the balance that I'm having
right now considered as "RECOVERY OF NPA".
Now in this context my question to You is that,
Can it be possible by the Banking authority to do all this things one-sided?
Can they take such steps without giving us any intimation?
Can't they give me any chance to repay my loan systematically as they did at the time of offering the Facility?
Who will take the responsibility for the Humiliation of getting my cheque bounced without any reason?
How could they declare my account NPA as I was regularly making my payment against the 'POWER DRAFT
FACILITY?
Please go through the matter as I'm totally in a mess and I need a clear explanation from them
about this kind of harassment as I was being informed that I will never operate my account([protected]) again!

Thanking with anticipation.
Yours sincerely,
MR.SAMIT MUKHERJEE.
I/G-7,DHIMAN APPARTMENT,
PUBALI, 2ND FLOOR,FLAT NO.-C/3,
BAGUIATI,ASWININAGAR, KOLKATA,
PIN-700159,WEST-BENGAL.