Axis Bank Complaints & Reviews

I went to Axis Bank ( City center - Gwalior branch) - as on[protected] for opening my corparate salary savings accounts. The NTB officer incharge (Mr.Amit Grover) checked all my documents and got my application form filled,took my cheque of ten thousand rupees without giving me deposite slip.
I asked him all the docs including the application form are ok , he said it fine and we will be dispatching it to our CPU today itself and within a week you will receive your kit ( i.e. 7 - 8 days TAT).

No info was provided about the status of my account opening by the NTB officer and his subbordinate . Today as on[protected] when i visited the branch the told that the application form is rejected due to some sort of banks error in filling form. It will be despatched back to Gwalior Branch from CPU and then fresh application form will be sent to CPU (Mumbai ). Now the TAT will be 15-16 days for account opening.

Point is that there is a lapse in training imparted to the NTB officer and no proper information is given to the customer. Even when i visited the branch the attitude of the employees was really bad and rude. The operations manager even told me you want to escalate this matter you can we will see to it.

End result is that we the customer are harassed and have to keep on tracking for details due to the improper functioning (i.e. training) given to Axis Bank employees.

I was given an Instant ready-made banking kit for my CTS corporate salary account by Axis bank. none of the credentials, including ATM PIN, Telebanking PIN, net banking, trading account is working. The IVR denies access quoring WRONG CUSTOMER ID, when I provided the one that was given to me.

Service cannot be worse than this than anyother banking complaint.

Dear Sir/madam

This is in regards to the lack of responsibility shown by the employees of Axis bank(Home Loan Division - Dondaparthy) towards the change of mailing address request which was submitted on Dec. 27th 2011. I personally visited the Bank to confirm the request twice however nothing has been done so far whereas the cutt off time set by Axis bank is 7 working days.I am facing Issues in receiving the Bank statements and required information.
Request yourll to look into this matter and resolve it as it is inconvenient for customers like us.

Home Loan -
Sir,

MY NAME IS RANJORE SINGH ( I.A.F)

I have home loan A/c No.[protected] from Axis Bank.

Axis bank has not communicated me any change in my EMI

and accepting my old EMI which is covering only their interest

and my principal amount is not going to deduct.

When i called to them at Bhandarkar Road Pune branch and ask

that why u have not inform me the change in EMI ? So their executive

says its ur duty to come here and ask about EMI. Is it the procedure?

I have got loss of interest and mental harasment due to all of this.

Actuallly they have to inform the change in EMI.

AND ALSO IAM NOT GETTING THE YARLY STATEMENT THAT HAS TO BE SHOWN FOR THE TAX DEDUCTIONS .

PLz............................. SEE INTO IT ASAP.
Regards
VINOD KUMAR SINGH S/O MR RANJORE SINGH ( I.A.F)

MY ADDRESS : RANJORE SINGH (I.A.F)
FLAT NO- 104 DHANLAXMI VIHAR
NR , MARATHI SCHOOL, DHANORI
PUNE : 411015



MY EMAIL ID : [protected]@YAHOO.COM

CONTACT NO [protected]/'[protected]

My name is a saraswat ( [protected]), trying to get provisional certificate ( statement of home loan for claiming deductions under section 80(C) and
24(B) of the income tax act, 1961). For home loan a/c # ph[protected].

I have written numerous email and tried reaching out to them through contact number provided[protected] but all that to no avail.

I dopn't think the bank has culture of customer service. I won't recommend dealiong with this bank to anyone in future.

Last week[protected] i have recharged my mobile for Rs 50 through net banking (Axis Bank). My amount was debited from my bank account, but it was not credited as a top up for my mobile. I made a call to the airtel customer care representative and she told like, amount will get credited back to my account within 48 hrs (ie :2 days) . After 2 days of time, i made a call to the airtel customer care for asking my issue, they told like , they didnt get any amount credited from my account. So they asked to check with the bank which i have transferred. On the moment, i sent a email to axis bank saying the same. But they didn't respond my request at any cost, i was really fed up with customer service which axis bank is providing.

The NetSecure token is a cheap chinese piece of **** which lives truely upto its potential - as with rest of the chinese goods. I have tried to get a resolution on this for the past year and I am a Priority account customer.. if this is the treatment I get then god help the ordinary customers ... please take your money and go to another bank .. Axis banks departments work in silos ... the right hand does not know what the left hand is doing ... take your money and run before the bank runs with it ....

Hello,

I am trying to change my ECS debit bank from HSBC to Citibank for the last five months. I had submitted the cheques & the ECS mandate forum long back but there has been no movement from the bank side.

Please follow up on this.

Regards
Amit Kumar Chiripal
Loan A/C No: PH[protected]

Hi,

My Name is Sandeep Khungar, im a student in England.
I have a AXIS Bank GBP Travel Card with me, i lost my PIN on 16/12/2011 for my card. First i contacted my local branch to reissue it, but they told me to contact customer care. I contacted customer care and they further forwarded me to the mail department.

I sent first mail from d bank on 18/12/2011 saying i will get my New PIN 48 hrs, but unforunatelly til today 28/12/2011 thier 48 hrs has not completed, i hav contacted customer care almost 100 times, but thry always come up silly appologies nothing else, mail department is not replying me, customer care executives dont know anything about it, branch people dont want to take any headache..

Today its 13th day im trying to get my PIN, im begging them but no one is listening to me, i hav almost spent 200 Pounds on calls to customer care.
Its such a pathetic experience n im feeling like crying on my situation.

This experience has made me not to bank anymore with AXIS Bank, and i have already suggested my two freids to get HDFC Travel card, n said a strict NO to AXIS.

If sharing my complaint here will help me to get my new PIN then i shall be very greatfull..

Regards
SAndeep Khungar

I had home loan from axis bank but i had not received insurance policy of bajaj allianz which was supposed to be provided by bank. I had taken several follow ups , launched complaints personally as well as on mails but yet not received the policy. Home loan was taken in august-2010, loan account no. is PHR[protected]. pl help in this direction

5 months back i changed my mobile number [protected] to [protected]. net secure code doesnt come to my new mobile No-[protected].I filled required document and submited to axis bank in delhi- malviya nagar branch.Still date it is not activated. I contact customer care, they sugested me to edit in atm center. but the problem still persist.


Regards,
madan

At the time of issue of Debit card they told me its a zero balance card but they Debit my account on account of non Montanans of balance so kindly reverse my account balance my account no. is [protected]. i try to contact bank a lots of time and even i drop mail regarding the same issue but there is no response from bank and i just receive an automatically generated mail.

AxisBank, suggested I use 1-touch device, charged 800+Rs from my account, and after a few months the device does not work , I cannot even use Internet Banking now. And the branch officials in Pune refuse any refund!
The device was working 2months ago, but since the last 1 month, the passwords generated by it are not accepted online.
I have Java Update 21 as per requirement & tested with several browsers.
Since, 1 month every browser gives an error message.
The error messages are as follows-
Firefox- Invalid OTP
Safari- System Not available
Internet Explorer- Page does not even display
Chrome- Invalid OTP

I have personally visited the Axis Bank branch in Viman Nagar 5times during the last 1 month, expressing my problems.
They just say that, they have forwarded the concern to the relevant department and are waiting for a reply. But Nothing happens

I paid over 800Rs for this device, I expect the passwords generated by it to be accepted as they were earlier.
Therefore if you cannot resolve my problem , I demand to be refunded the amount deducted for the device.
If both of this is not possible, than I would be in despair due to your lack of ethical business.
A thing that you charge for is supposed to work
And now I cant even use InternetBanking!

- Akash Subramaniam

I'm a customer of Axis Bank from last 8 months. I'm not happy with the service. Only thing that pisses me off that you people charge Rs 5/- for every Funds Transfer to other bank accounts which is sick. Even SBI which is one of the largest bank in India is not charging a single penny for Funds Transfer to Other Bank accounts. What the hell u people think o[censored]rself ? Axis Bank does not understand the needs of its customers. What about them who cannot visit Bank due to certain reasons. Axis Bank Sucks a BIG TIME!

Hello Team,
I am Neelesh Mattam, Me and My wife ( Radhika Rajyam venkata) have taken a Land Loan from Axis Bank and the loan number is PHR[protected]. I am shocked to see that the first installment for 15 days has been deducted twice, Once from my wife's account HDFC Bank and the same amount was withdrawn from my account using the check number 426829 from ICICI Bank for amount of Rs 20,102/-

>> Narration of the incidents

On 15th November, Priya from Cust service Axis bank called me and said we have to Pay 20102/- against the 15 days loan interest and I asked her to send an agent to collect the check at my residence. I have given them the ICICI Bank check 426829 amounting to 20,102/- and on 17th November they have utilized the check and to my surprise the same amount again has been deducted from wife's HDFC Bank account thru ECS.In this growing cost if bank does such things how do you expect a family to survive and meet his / her regular commitments.

Secondly I have been following up with bank. If I call the agent he says to speak to customer service, When I call the customer service they say to email at [protected]@axisbank.com and I have been emailing them continiously for the past 3 days and till date there has been no response on the same.

Please do help us and get us our hard earned money back

Regards
Neelesh
e-mail Id : neelesh.[protected]@gmail.com

Myself RAJESH KUMAR KAUSHIK ([protected]) has been granted a Housing Loan of Rs. 976404 on 11/04/2009 under the Loan Account No. PH[protected] for 20Yrs term at the interest rate of 09.25% & EMI amount is Rs.8943. In the last month, I sent a mail to RAC Delhi for sending me the Interest Certificate for the Year 2011-12 & the till date Loan Statement, but didn’t receive the reply even after 10days from the mail was sent. Finally, I called RAC Delhi & the executive told me that we are not entertaining e-mails now. The executive noted down my address & I received the hard copy. I was literally shocked to see that the interest rate has gone upto 11.25% & without my knowledge or consent, the bank has revised my Loan Tenure to 35Years Terms, which is unbelievable for a service class personnel like me. Well, the first thought that came to my mind was “ZAMINDAR TYPE ATTITUDE OF AXIS BANK OF 1950’S-60’S”, who always kept exploiting poor farmers. Moreover, from that day onwards, I’m continuously trying all the phone numbers of RAC Delhi provided on internet, but totally in vein. Two different series landlines are not working & another number[protected] is never being replied. Truly speaking,, I’m feeling tortured for the last 10-12 days as unable to speak with Axis bank.
I hope, Axis bank will look into the matter on top priority & will fix the issue as soon as possible with proper consent of mine.
RAJESH KUMAR KAUSHIK
[protected]

I am a customer of Axis Bank Limited having account number associated with Bongaon Branch of Axis Bank Limited. I am also subscribed to Axis Mobile. Recently I have changed my mobile handset. Since then I am unable to download the Axis Mobile Application from Axis Bank's download site. It appears "Content Match" error message in my mobile screen whenever I try to download the application. My mobile make is Samsung and Model No. is GT-S5333 and my IMEI No is [protected]/8 and my registered mobile no is [protected]. I wrote to Axis Banks Regional Manager through Axis Bank Internet Banking gateway but none redressed my query till date.Pease help.

Yours sincerely
Chandan Biswas
Mobile No. [protected]
email id: [protected]@live.in

AXIS bank released disbursement on my home loan after period of three and half months from day of my disbursement request. However Bank charged the interest from day of my request and not from the day of disbursement. I was cheated by the bank representative who assured me (verbally) that the interest would be reverted back. When no written confirmation issued by bank, I returned the cheque to Bank. AXIS bank is still charging me for the amount which I have not received from them!

Respected sir,

I am Kommareddy Madhavi holding an account in the State Bank Of India(SBI),Bhaskar RaoPet branch, Vijayawada. My account number is [protected]. On October 7,2011 I send my son to withdraw money from the nearby State Bank ATM.As the State bank ATM was not working he went to the nearby AXIS Bank ATM to withdraw Rs 10,000/- . The cash dispensed by the machine was only Rs 2000/-. However, my account was debited by Rs 10,000/-.I did not get the remaining Rs 8000/-.

He immediately went to the State bank branch and lodged a complaint. However the amount (Rs 8000/-) has not been credited till date. I am vexed at the callous attitude of the bank officials. They later informed me that the compliant was closed. The bank gave me two ticket no’s AT[protected] and AT[protected] and told me to follow up the issue with the AXIS Bank.i don’t know what to do. One of my friends suggested me to complain to in consumer forum.

I hope you address my problem as soon as possible.

Please help in getting my issue resolved as it is a big amount for me.

Thanks,

Madhavi

DEAR SIR, Madam,

AXIS bank card number: [protected]

Would like to highlight irresponsible behaviour and not followed RBI rules by AXIS bank.
My brother had outstanding on card which was settled on settled in Feb 2009 by paying 19000 cash and 10000 cheque of HDFc bank.
This was his salary account which was closed by their employer and hence the cheque did not get cleared.

Again in Dec 2009 we started receiving calls and as per their executives confirmation we paid the amount by Citi's cheque which was realised. While making this payment had confirm with the executive on their line that, is this the final amount and would want to close this case.

Their executives did confirm this and collected money in Dec 2009.


Now in Sept 2011, i started receiving calls from executives asking card has outstanding and we need to pay for final settlement which was a shock for me.

I have gone through RBI guidelines for a bank which does mention that banks should do follow ups for outstanding amount and calls should be recorded. Executives language should not be indecent.


All these above points are strictly not followed by this bank.

Further since Sept 2009,I am doing rigorous follow ups with clarification and questions raised as below:

- Why did it take two years to understand the fact that letter issued was not valid?
- What were the follow ups, tracking done during this period?
- Why did the executives gave incorrect information in Dec 2009?
- Why the executives do not follow basic mannerism while speaking to client.

Unfortunately have not received any answers for any of above questions.

Had lodged numerous queries on their site and mails - there was no reply and as last option have written mail to their Nodal office, CEO (thrice),credit card head( once.)

An excellent irresponsible Procedure followed by good bank is CEO's representative forwards mail to nodal office, nodal office to customer service and customer service - standard reply - "We shall get back to you in 02 working days" since Sept 2011.

Wondering which country are we in, in north or South Pole that 02 working days are more than months!!!

Their executive also mentioned on call - Madam you lodge complaints, do anything, you will not get the reply for even 4 years, just pay the money".

How many times does a customer have to suffer? - i agree there was an outstanding and we did pay with interest to close this. One can not punish customer after settlement- that too with such irresponsible behaviour.

My concerns are
-when i paid the amount in Dec 2009, after clarifying 10 times i want to close this , tell me final settlement amount- they discussed details on phone and then after two years asking me to produce proof of my conversation with executive- they should have this in their own record!!

- Till two years no one was bothered to do follow up or inform if there was outstanding if any!!!

- What is the guarantee that this situation will not happen again in future!!!