Axis Bank Complaints & Reviews

I have a savings account in Axis Bank. Recently, while checking the balance through Internet Banking I found out that 627.17 Rupees was deducted on 26.12.2011 mentioned as "Consolidated Charges for a/c." In addition to that a sum of Rupees 64.60 was deducted as Service Tax @10.30% on Charge. Now nowhere it was mentioned before that such amounts are going to be deducted without any notice. The customer support simply argues that its been deducted for not maintaining my average quarterly balance. But while opening the account, such policy statements was never mentioned. I want strict solution to such scams and fraud, been done by one of the biggest private banks in India. I just want my hard-earned money back. The proof is attached as an image.

Dear sir/madam,
i applied for PFC infrastructure bond of 10 year issue through AXIS Direct with 20000 amount,i dont have any detail about this order and my money deducted from my account.i tried to know through customer care of Axis Bank they said to go for nearest branch, i approached to brach manager and filed application but dnt getting where my money is where in my account statement it showing 20000 deduction.

sir please help me out to get contract note if i got the PFC Bond either plese help to refund my money , it have taken so long .


Regards
Gopal lal Meena
Contact no. - [protected]
email id- [protected]@gmail.com

Axis Bank:

Axis bank credit card department used to cal me number of times, your account number got selected for platinum card with 3lakhs credit limit, with good offers on every purchase this and that. after appliying they gave the credit limit of 20000/-, its not the limit of half of my monthly salary, my monthly salary is 50000+. if i cal to the bank people they used to say cal to the customer care and if i cal to the customer care they say it got from head of the department. Axis bank as no proper responsiblities at all,

Resp. Sir / Mam,

As i served in axis bank from 15 sept'10 to 18 june'11 during this period i hardly get any leave (might be 2,3 days). after resigning as per the rule i served 1 month as a notice period, i need leave at that time and i want to adjsut it with my pending leaves but my branch head assure me that since there is a lack of staff and you have to work but you will be paid the leave encashment amount in your full and final settlement no need to process it seperately in the system and regarding this i had a word with HR department also but at that time they don't intimate me about any process. and now in full and final settlement i did'nt receive any amount of my 23 days leave encashment. after that when i follow up regarding this they simply say that as per our HR policy now its not possible. I am pasting the copy of mail (contain all our conversation). I seriously want to escalate in this matter.




----- Forwarded Message -----
From: "Mandar.[protected]@axisbank.com" <Mandar.[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "[protected]@axisbank.com" <[protected]@axisbank.com>; "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>; "sudhakar.[protected]@axisbank.com" <sudhakar.[protected]@axisbank.com>
Sent: Wednesday, January 18, 2012 10:17 AM
Subject: Re: Fw: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)

Dear Madam,As already replied by HResponse, since you have resigned, as per Staff Rules, Leave Encashment cannot be done.
divya sharma <[protected]@yahoo.com>
[protected]:29 PMPlease respond to
divya sharma <[protected]@yahoo.com>


To "mandar.[protected]@axisbank.com" <mandar.[protected]@axisbank.com>
cc "[protected]@axisbank.com" <[protected]@axisbank.com>, "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>, "sudhakar.[protected]@axisbank.com" <sudhakar.[protected]@axisbank.com>
Subject Fw: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)




Respected Sir, Kindly do the needful in the trailing mail and suggest me what else may i do in order to get my leave encashment amount. Regards,Divya Sharma.Employee ID - 38322Contact no. [protected]----- Forwarded Message -----
From: HResponse <[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>; "sudhakar.[protected]@axisbank.com" <sudhakar.[protected]@axisbank.com>
Sent: Thursday, January 12, 2012 6:32 PM
Subject: Re: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)Dear Sir/Madam,

Thank you for your request.


Please note per the process, Leave encashment is not possible after putting down resignation, for clarification you can get in touch with co-ordinate with Mandar Vaze (mandar.[protected]@axisbank.com)



Ajit
Team HResponse
Axis Bank Ltd | Corporate Office | 6th Floor,
Bombay Dyeing Mills Compound | Pandurang Budhkar Marg | Worli | Mumbai – 400025
Tel :- +[protected] / 5000 | Mail :- [protected]@axisbank.com

Note : - Please mention your Employee ID in all correspondence while writing to HResponse.


01/08/2012 17:00 - divya sharma wrote:Dear Sir, I am totally unsatisfied with your statement, since last one month you were just intimate me that its not possible but would you tell me that in which circular it has been mentioned that an employee has no right to get his/her leave encashment after resignation and Is that circular is available to the employees ? Regards,Divya Sharma.Employee ID - 38322Contact no. [protected] From: HResponse <[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>; "sudhakar.[protected]@axisbank.com" <sudhakar.[protected]@axisbank.com>
Sent: Saturday, January 7, 2012 3:26 PM
Subject: Re: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)
Dear Sir/Madam,

Thank you for your request.

As discussed on telecom it is not possible to encash the same after resignation.


Jaykumar
Team HResponse
Axis Bank Ltd | Corporate Office | 6th Floor,
Bombay Dyeing Mills Compound | Pandurang Budhkar Marg | Worli | Mumbai – 400025
Tel :- +[protected] / 5000 | Mail :- [protected]@axisbank.com

Note : - Please mention your Employee ID in all correspondence while writing to HResponse.


01/04/2012 18:20 - divya sharma wrote:Dear Sir, Kindly do the needful into my leave encashment matter as there is no fault at my end. Please go through the trailing mail for further references.Employee ID : 38322 Regards,Divya Sharma.Contact no. [protected]Neemuch (MP). ----- Forwarded Message -----
From: HResponse <[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>
Sent: Tuesday, January 3, 2012 4:32 PM
Subject: Re: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)
Dear Sir/Madam,

Thank you for your request.

Leave encashment is not possible after putting down resignation also had word with Mr Nishit Sharma in this regards kindly co-ordinate with him in this regards.


Jaykumar
Team HResponse
Axis Bank Ltd | Corporate Office | 6th Floor,
Bombay Dyeing Mills Compound | Pandurang Budhkar Marg | Worli | Mumbai – 400025
Tel :- +[protected] / 5000 | Mail :- [protected]@axisbank.com

Note : - Please mention your Employee ID in all correspondence while writing to HResponse.


12/29/2011 20:10 - divya sharma wrote:Dear Sir/Madam, Thanks for your kind concern but before resigning I already had a word with my branch head and he assured me that there is no need to process for leave encashment seperately in the system it will automatically credit into my account at the time of F and F settlement, apart from that I also ask Mr. Aneesh Mishra (HR, Bhopal) that, is there any formality related to my leave amount or notice period even he also not make me clear about this policy before resigning. In this case I am not the defaulter one so kindly do the needful.Name : Divya Sharma.Employee ID : 38322. Regards,Divya Sharma.contact no. [protected].Neemuch (mp). From: HResponse <[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>
Sent: Friday, November 18, 2011 5:35 PM
Subject: Re: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)
Dear Sir/Madam,

Thank you for your request.

Please note that as per bank policy leave encashment is not given after an employee resigns from the services of the bank.


Harshala
Team HResponse
Axis Bank Ltd | Corporate Office | 6th Floor,
Bombay Dyeing Mills Compound | Pandurang Budhkar Marg | Worli | Mumbai – 400025
Tel :- +[protected] / 5000 | Mail :- [protected]@axisbank.com

Note : - Please mention your Employee ID in all correspondence while writing to HResponse.


11/14/2011 18:10 - divya sharma wrote:Respected Sir / Ma'am, As I resigned from Axis bank on 19th of may'11 and relieved on 18th of June'11, I received my F&F amount in which my leave encashment (23 days as per HRMS) amount is not credited into my account. so kindly do the needful and revert me.Name : Divya Sharma.Employee ID : 38322.Date of joining : 15/09/2010.Date of relieving : 11/06/2011.Axis A/c no. [protected] Thanks in anticipation. Regards,Divya Sharma,Contact no [protected]Neemuch (MP).

I applied for a home loan from Axis Bank - RAC Ghaziabad. The loan was approved on 03 rd NOV 2011.

Ref:- PH_LNPHG FLOATING/663430/RAC-GHAZIABAD RAC/11-12

After the home loan got sanctioned, I submitted all the necessary documents for my loan disbursal. But it has been two months and I am only getting verbal assurances and nothing else.
The bank representatives always tell me that the loan will get disbursed within next 2-3 days.

It has been a really bad experience and looks like I have been fooled by the bank authorities.The builder is charging me interest due to payment delay.

Thanks,
Vinay Khulbe

I have taken a Home loan from Axis bank bangalore. I have been requesting a soft copy of my own EMI statement from last 1 month, to submit Tax investment proof. I have send repeated mails and reminders to [protected]@axisbank.com, but no response till now. There is not even a working phone number provided for communication, always the AXIS bank number[protected] will be busy/engaged.

The only branch available in bangalore is Jayanagar, Bangalore. These people expect customers to reach the bank for every request.
Finally, I am frustrated with this bank. In future, I never ever go with this bank for any loan and recommend my friends/relatives the same.

FAILED TRANSACTION BUT AMOUNT DEBITED
I am Tarun Kanti Bose and on 15th January 2012, I tried to withdraw Rs. 2000 from Axis Bank ATM at Keshavpuram/Lawrence Road, New Delhi-110035. The transaction failed and a slip came out from the ATM machine saying ‘Unable to process, Failed transaction’

So I left for the nearby State Bank of India ATM at Keshavpuram/Lawrence Road, New Delhi-110035 and withdrew Rs. 2000. When logged in my iconnect account to check my account transaction details. I found that Rs. 2000 from my account at Axis Bank, Keshavpuram/Lawrence Road ATM, New Delhi-110035

I had only withdrawn Rs. 2000 from my Axis Bank account but not Rs. 4000. The balance has to be Rs. 6604 but not Rs.4604.

Please find the details and do the needful as sooner as possible

Transaction Details
Account Number [protected]
Transaction Date 15/1/2012
Transaction Amount INR 2000.00
Transaction Type DR
Transaction Description CASH-ATM-AXIS/KESHAVPURAM,LAWRENCE/NEW DEL

I went to Axis Bank ( City center - Gwalior branch) - as on[protected] for opening my corparate salary savings accounts. The NTB officer incharge (Mr.Amit Grover) checked all my documents and got my application form filled,took my cheque of ten thousand rupees without giving me deposite slip.
I asked him all the docs including the application form are ok , he said it fine and we will be dispatching it to our CPU today itself and within a week you will receive your kit ( i.e. 7 - 8 days TAT).

No info was provided about the status of my account opening by the NTB officer and his subbordinate . Today as on[protected] when i visited the branch the told that the application form is rejected due to some sort of banks error in filling form. It will be despatched back to Gwalior Branch from CPU and then fresh application form will be sent to CPU (Mumbai ). Now the TAT will be 15-16 days for account opening.

Point is that there is a lapse in training imparted to the NTB officer and no proper information is given to the customer. Even when i visited the branch the attitude of the employees was really bad and rude. The operations manager even told me you want to escalate this matter you can we will see to it.

End result is that we the customer are harassed and have to keep on tracking for details due to the improper functioning (i.e. training) given to Axis Bank employees.

I was given an Instant ready-made banking kit for my CTS corporate salary account by Axis bank. none of the credentials, including ATM PIN, Telebanking PIN, net banking, trading account is working. The IVR denies access quoring WRONG CUSTOMER ID, when I provided the one that was given to me.

Service cannot be worse than this than anyother banking complaint.

Dear Sir/madam

This is in regards to the lack of responsibility shown by the employees of Axis bank(Home Loan Division - Dondaparthy) towards the change of mailing address request which was submitted on Dec. 27th 2011. I personally visited the Bank to confirm the request twice however nothing has been done so far whereas the cutt off time set by Axis bank is 7 working days.I am facing Issues in receiving the Bank statements and required information.
Request yourll to look into this matter and resolve it as it is inconvenient for customers like us.

Home Loan -
Sir,

MY NAME IS RANJORE SINGH ( I.A.F)

I have home loan A/c No.[protected] from Axis Bank.

Axis bank has not communicated me any change in my EMI

and accepting my old EMI which is covering only their interest

and my principal amount is not going to deduct.

When i called to them at Bhandarkar Road Pune branch and ask

that why u have not inform me the change in EMI ? So their executive

says its ur duty to come here and ask about EMI. Is it the procedure?

I have got loss of interest and mental harasment due to all of this.

Actuallly they have to inform the change in EMI.

AND ALSO IAM NOT GETTING THE YARLY STATEMENT THAT HAS TO BE SHOWN FOR THE TAX DEDUCTIONS .

PLz............................. SEE INTO IT ASAP.
Regards
VINOD KUMAR SINGH S/O MR RANJORE SINGH ( I.A.F)

MY ADDRESS : RANJORE SINGH (I.A.F)
FLAT NO- 104 DHANLAXMI VIHAR
NR , MARATHI SCHOOL, DHANORI
PUNE : 411015



MY EMAIL ID : [protected]@YAHOO.COM

CONTACT NO [protected]/'[protected]

My name is a saraswat ( [protected]), trying to get provisional certificate ( statement of home loan for claiming deductions under section 80(C) and
24(B) of the income tax act, 1961). For home loan a/c # ph[protected].

I have written numerous email and tried reaching out to them through contact number provided[protected] but all that to no avail.

I dopn't think the bank has culture of customer service. I won't recommend dealiong with this bank to anyone in future.

Last week[protected] i have recharged my mobile for Rs 50 through net banking (Axis Bank). My amount was debited from my bank account, but it was not credited as a top up for my mobile. I made a call to the airtel customer care representative and she told like, amount will get credited back to my account within 48 hrs (ie :2 days) . After 2 days of time, i made a call to the airtel customer care for asking my issue, they told like , they didnt get any amount credited from my account. So they asked to check with the bank which i have transferred. On the moment, i sent a email to axis bank saying the same. But they didn't respond my request at any cost, i was really fed up with customer service which axis bank is providing.

The NetSecure token is a cheap chinese piece of **** which lives truely upto its potential - as with rest of the chinese goods. I have tried to get a resolution on this for the past year and I am a Priority account customer.. if this is the treatment I get then god help the ordinary customers ... please take your money and go to another bank .. Axis banks departments work in silos ... the right hand does not know what the left hand is doing ... take your money and run before the bank runs with it ....

Hello,

I am trying to change my ECS debit bank from HSBC to Citibank for the last five months. I had submitted the cheques & the ECS mandate forum long back but there has been no movement from the bank side.

Please follow up on this.

Regards
Amit Kumar Chiripal
Loan A/C No: PH[protected]

Hi,

My Name is Sandeep Khungar, im a student in England.
I have a AXIS Bank GBP Travel Card with me, i lost my PIN on 16/12/2011 for my card. First i contacted my local branch to reissue it, but they told me to contact customer care. I contacted customer care and they further forwarded me to the mail department.

I sent first mail from d bank on 18/12/2011 saying i will get my New PIN 48 hrs, but unforunatelly til today 28/12/2011 thier 48 hrs has not completed, i hav contacted customer care almost 100 times, but thry always come up silly appologies nothing else, mail department is not replying me, customer care executives dont know anything about it, branch people dont want to take any headache..

Today its 13th day im trying to get my PIN, im begging them but no one is listening to me, i hav almost spent 200 Pounds on calls to customer care.
Its such a pathetic experience n im feeling like crying on my situation.

This experience has made me not to bank anymore with AXIS Bank, and i have already suggested my two freids to get HDFC Travel card, n said a strict NO to AXIS.

If sharing my complaint here will help me to get my new PIN then i shall be very greatfull..

Regards
SAndeep Khungar

I had home loan from axis bank but i had not received insurance policy of bajaj allianz which was supposed to be provided by bank. I had taken several follow ups , launched complaints personally as well as on mails but yet not received the policy. Home loan was taken in august-2010, loan account no. is PHR[protected]. pl help in this direction

5 months back i changed my mobile number [protected] to [protected]. net secure code doesnt come to my new mobile No-[protected].I filled required document and submited to axis bank in delhi- malviya nagar branch.Still date it is not activated. I contact customer care, they sugested me to edit in atm center. but the problem still persist.


Regards,
madan

At the time of issue of Debit card they told me its a zero balance card but they Debit my account on account of non Montanans of balance so kindly reverse my account balance my account no. is [protected]. i try to contact bank a lots of time and even i drop mail regarding the same issue but there is no response from bank and i just receive an automatically generated mail.

AxisBank, suggested I use 1-touch device, charged 800+Rs from my account, and after a few months the device does not work , I cannot even use Internet Banking now. And the branch officials in Pune refuse any refund!
The device was working 2months ago, but since the last 1 month, the passwords generated by it are not accepted online.
I have Java Update 21 as per requirement & tested with several browsers.
Since, 1 month every browser gives an error message.
The error messages are as follows-
Firefox- Invalid OTP
Safari- System Not available
Internet Explorer- Page does not even display
Chrome- Invalid OTP

I have personally visited the Axis Bank branch in Viman Nagar 5times during the last 1 month, expressing my problems.
They just say that, they have forwarded the concern to the relevant department and are waiting for a reply. But Nothing happens

I paid over 800Rs for this device, I expect the passwords generated by it to be accepted as they were earlier.
Therefore if you cannot resolve my problem , I demand to be refunded the amount deducted for the device.
If both of this is not possible, than I would be in despair due to your lack of ethical business.
A thing that you charge for is supposed to work
And now I cant even use InternetBanking!

- Akash Subramaniam