Axis Bank Complaints & Reviews

Hi,

Below is the mail which i have sent to Axis bank with reference to a PL taken last month. Its more than a month since the PL was approved and amount disbursed and yet no letter was sent with Particulars of my loan details.

Its useless to call Axis bank phone as its never been attended by anyone even once. Have tried more than 10-12 numbers which just keeps ringing but never been picked by anyone. Neverthless to say Axis bank always causes inconvenience to customers.


QUOTE:


[protected] Forwarded message[protected]
From: Christina Mary <[protected]@gmail.com>
Date: Mon, Jan 30, 2012 at 11:55 AM
Subject: Fwd: PL Taken - dec 2011
To: Crosssell.[protected]@axisbank.com
Cc: Darren Jacob <[protected]@gmail.com>


Helo,

Can i get a response...?

rgds,
Christina

[protected] Forwarded message[protected]
From: Christina Mary <[protected]@gmail.com>
Date: Tue, Jan 24, 2012 at 9:45 PM
Subject: PL Taken - dec 2011
To: Crosssell.[protected]@axisbank.com
Cc: Darren Jacob <[protected]@gmail.com>


Hi,

Self have taken a PL recently. However have not received any letters
related to my PL with emi amont/date details etc...

Its more than 3 weeks since my PL amount been received yet waiting for the
letter.
Note: My husband who applied PL after me (in this month) have already received the letter today.

Could you pls arrange to send the same as early as possible.
rgds,
Christina

[protected][protected][protected]

UNQUOTE:

Would atleast now expect someone to assist in this subject matter. Thanks in advance.

rgds/Christina

Hi,

I am Rahul Yadav, I have changed my iConnet Password some days back, today I am trying to login, but getting invalid credentials every time. Customer ID is correct and password is also correct. After some attempts I got "Reached maximum attempts". And again "invalid credentials" message is coming.

My mail ID is:- nicky.[protected]@gmail.com

Please let me know what is going wrong?br...

I have forgotten my axis transaction password. Please forward me my new transacton password . my saving a/c[protected] mobile number [protected] customer id[protected]

I have salary A/c in AXIS BANK but may be from march 2010 to till date no salary is come due to job resign.But in Axis Bank salary Account transaction is done before few month but he suddenly deducted amount near about 700 without any prior information when i asked about that he don't give me satisfactory answer he said at the time of salary form signed this instruction is given in form(that instruction is when ever salary is not come then deduction is happened but from march2010 no any deduction happened and now suddenly deduction is happened).But when any mobile bill payment is balance then they call customer for balance bill amt and also given IVR for future action no suddenly take action. pls solve my problem As Soon As possible.

Regard
Trupti Borade
[protected]

Dear Sir,

I had taken the Credit Card from Axis Bank through executive at Hyderabad in the year of 2006. That time the executive told me that there is not annual maintenance free. First month it self extra 700 it's come to my credit card bill so i call to the same executive he told that I don’t know that contact to costumer care, same i did they told me that you need to pay later we put the fine for next months then...

I have entered my txn password which I got with other password three times but its got disabled and I need transfer some amount to other beneficiary but I dropped to send please enable my Txn Password ASAP .my A/c # is [protected] and customer ID is[protected]

Manminder Singh

Adminstrator

Johnson Controls Inc.

Dubai

I have a savings account in Axis Bank. Recently, while checking the balance through Internet Banking I found out that 627.17 Rupees was deducted on 26.12.2011 mentioned as "Consolidated Charges for a/c." In addition to that a sum of Rupees 64.60 was deducted as Service Tax @10.30% on Charge. Now nowhere it was mentioned before that such amounts are going to be deducted without any notice. The customer support simply argues that its been deducted for not maintaining my average quarterly balance. But while opening the account, such policy statements was never mentioned. I want strict solution to such scams and fraud, been done by one of the biggest private banks in India. I just want my hard-earned money back. The proof is attached as an image.

Dear sir/madam,
i applied for PFC infrastructure bond of 10 year issue through AXIS Direct with 20000 amount,i dont have any detail about this order and my money deducted from my account.i tried to know through customer care of Axis Bank they said to go for nearest branch, i approached to brach manager and filed application but dnt getting where my money is where in my account statement it showing 20000 deduction.

sir please help me out to get contract note if i got the PFC Bond either plese help to refund my money , it have taken so long .


Regards
Gopal lal Meena
Contact no. - [protected]
email id- [protected]@gmail.com

Axis Bank:

Axis bank credit card department used to cal me number of times, your account number got selected for platinum card with 3lakhs credit limit, with good offers on every purchase this and that. after appliying they gave the credit limit of 20000/-, its not the limit of half of my monthly salary, my monthly salary is 50000+. if i cal to the bank people they used to say cal to the customer care and if i cal to the customer care they say it got from head of the department. Axis bank as no proper responsiblities at all,

Resp. Sir / Mam,

As i served in axis bank from 15 sept'10 to 18 june'11 during this period i hardly get any leave (might be 2,3 days). after resigning as per the rule i served 1 month as a notice period, i need leave at that time and i want to adjsut it with my pending leaves but my branch head assure me that since there is a lack of staff and you have to work but you will be paid the leave encashment amount in your full and final settlement no need to process it seperately in the system and regarding this i had a word with HR department also but at that time they don't intimate me about any process. and now in full and final settlement i did'nt receive any amount of my 23 days leave encashment. after that when i follow up regarding this they simply say that as per our HR policy now its not possible. I am pasting the copy of mail (contain all our conversation). I seriously want to escalate in this matter.




----- Forwarded Message -----
From: "Mandar.[protected]@axisbank.com" <Mandar.[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "[protected]@axisbank.com" <[protected]@axisbank.com>; "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>; "sudhakar.[protected]@axisbank.com" <sudhakar.[protected]@axisbank.com>
Sent: Wednesday, January 18, 2012 10:17 AM
Subject: Re: Fw: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)

Dear Madam,As already replied by HResponse, since you have resigned, as per Staff Rules, Leave Encashment cannot be done.
divya sharma <[protected]@yahoo.com>
[protected]:29 PMPlease respond to
divya sharma <[protected]@yahoo.com>


To "mandar.[protected]@axisbank.com" <mandar.[protected]@axisbank.com>
cc "[protected]@axisbank.com" <[protected]@axisbank.com>, "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>, "sudhakar.[protected]@axisbank.com" <sudhakar.[protected]@axisbank.com>
Subject Fw: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)




Respected Sir, Kindly do the needful in the trailing mail and suggest me what else may i do in order to get my leave encashment amount. Regards,Divya Sharma.Employee ID - 38322Contact no. [protected]----- Forwarded Message -----
From: HResponse <[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>; "sudhakar.[protected]@axisbank.com" <sudhakar.[protected]@axisbank.com>
Sent: Thursday, January 12, 2012 6:32 PM
Subject: Re: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)Dear Sir/Madam,

Thank you for your request.


Please note per the process, Leave encashment is not possible after putting down resignation, for clarification you can get in touch with co-ordinate with Mandar Vaze (mandar.[protected]@axisbank.com)



Ajit
Team HResponse
Axis Bank Ltd | Corporate Office | 6th Floor,
Bombay Dyeing Mills Compound | Pandurang Budhkar Marg | Worli | Mumbai – 400025
Tel :- +[protected] / 5000 | Mail :- [protected]@axisbank.com

Note : - Please mention your Employee ID in all correspondence while writing to HResponse.


01/08/2012 17:00 - divya sharma wrote:Dear Sir, I am totally unsatisfied with your statement, since last one month you were just intimate me that its not possible but would you tell me that in which circular it has been mentioned that an employee has no right to get his/her leave encashment after resignation and Is that circular is available to the employees ? Regards,Divya Sharma.Employee ID - 38322Contact no. [protected] From: HResponse <[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>; "sudhakar.[protected]@axisbank.com" <sudhakar.[protected]@axisbank.com>
Sent: Saturday, January 7, 2012 3:26 PM
Subject: Re: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)
Dear Sir/Madam,

Thank you for your request.

As discussed on telecom it is not possible to encash the same after resignation.


Jaykumar
Team HResponse
Axis Bank Ltd | Corporate Office | 6th Floor,
Bombay Dyeing Mills Compound | Pandurang Budhkar Marg | Worli | Mumbai – 400025
Tel :- +[protected] / 5000 | Mail :- [protected]@axisbank.com

Note : - Please mention your Employee ID in all correspondence while writing to HResponse.


01/04/2012 18:20 - divya sharma wrote:Dear Sir, Kindly do the needful into my leave encashment matter as there is no fault at my end. Please go through the trailing mail for further references.Employee ID : 38322 Regards,Divya Sharma.Contact no. [protected]Neemuch (MP). ----- Forwarded Message -----
From: HResponse <[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>
Sent: Tuesday, January 3, 2012 4:32 PM
Subject: Re: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)
Dear Sir/Madam,

Thank you for your request.

Leave encashment is not possible after putting down resignation also had word with Mr Nishit Sharma in this regards kindly co-ordinate with him in this regards.


Jaykumar
Team HResponse
Axis Bank Ltd | Corporate Office | 6th Floor,
Bombay Dyeing Mills Compound | Pandurang Budhkar Marg | Worli | Mumbai – 400025
Tel :- +[protected] / 5000 | Mail :- [protected]@axisbank.com

Note : - Please mention your Employee ID in all correspondence while writing to HResponse.


12/29/2011 20:10 - divya sharma wrote:Dear Sir/Madam, Thanks for your kind concern but before resigning I already had a word with my branch head and he assured me that there is no need to process for leave encashment seperately in the system it will automatically credit into my account at the time of F and F settlement, apart from that I also ask Mr. Aneesh Mishra (HR, Bhopal) that, is there any formality related to my leave amount or notice period even he also not make me clear about this policy before resigning. In this case I am not the defaulter one so kindly do the needful.Name : Divya Sharma.Employee ID : 38322. Regards,Divya Sharma.contact no. [protected].Neemuch (mp). From: HResponse <[protected]@axisbank.com>
To: divya sharma <[protected]@yahoo.com>
Cc: "neemuch.[protected]@axisbank.com" <neemuch.[protected]@axisbank.com>
Sent: Friday, November 18, 2011 5:35 PM
Subject: Re: [Ticket#[protected]] Request to credit leave encashment amount : Divya Sharma (emp ID :38322)
Dear Sir/Madam,

Thank you for your request.

Please note that as per bank policy leave encashment is not given after an employee resigns from the services of the bank.


Harshala
Team HResponse
Axis Bank Ltd | Corporate Office | 6th Floor,
Bombay Dyeing Mills Compound | Pandurang Budhkar Marg | Worli | Mumbai – 400025
Tel :- +[protected] / 5000 | Mail :- [protected]@axisbank.com

Note : - Please mention your Employee ID in all correspondence while writing to HResponse.


11/14/2011 18:10 - divya sharma wrote:Respected Sir / Ma'am, As I resigned from Axis bank on 19th of may'11 and relieved on 18th of June'11, I received my F&F amount in which my leave encashment (23 days as per HRMS) amount is not credited into my account. so kindly do the needful and revert me.Name : Divya Sharma.Employee ID : 38322.Date of joining : 15/09/2010.Date of relieving : 11/06/2011.Axis A/c no. [protected] Thanks in anticipation. Regards,Divya Sharma,Contact no [protected]Neemuch (MP).

I applied for a home loan from Axis Bank - RAC Ghaziabad. The loan was approved on 03 rd NOV 2011.

Ref:- PH_LNPHG FLOATING/663430/RAC-GHAZIABAD RAC/11-12

After the home loan got sanctioned, I submitted all the necessary documents for my loan disbursal. But it has been two months and I am only getting verbal assurances and nothing else.
The bank representatives always tell me that the loan will get disbursed within next 2-3 days.

It has been a really bad experience and looks like I have been fooled by the bank authorities.The builder is charging me interest due to payment delay.

Thanks,
Vinay Khulbe

I have taken a Home loan from Axis bank bangalore. I have been requesting a soft copy of my own EMI statement from last 1 month, to submit Tax investment proof. I have send repeated mails and reminders to [protected]@axisbank.com, but no response till now. There is not even a working phone number provided for communication, always the AXIS bank number[protected] will be busy/engaged.

The only branch available in bangalore is Jayanagar, Bangalore. These people expect customers to reach the bank for every request.
Finally, I am frustrated with this bank. In future, I never ever go with this bank for any loan and recommend my friends/relatives the same.

FAILED TRANSACTION BUT AMOUNT DEBITED
I am Tarun Kanti Bose and on 15th January 2012, I tried to withdraw Rs. 2000 from Axis Bank ATM at Keshavpuram/Lawrence Road, New Delhi-110035. The transaction failed and a slip came out from the ATM machine saying ‘Unable to process, Failed transaction’

So I left for the nearby State Bank of India ATM at Keshavpuram/Lawrence Road, New Delhi-110035 and withdrew Rs. 2000. When logged in my iconnect account to check my account transaction details. I found that Rs. 2000 from my account at Axis Bank, Keshavpuram/Lawrence Road ATM, New Delhi-110035

I had only withdrawn Rs. 2000 from my Axis Bank account but not Rs. 4000. The balance has to be Rs. 6604 but not Rs.4604.

Please find the details and do the needful as sooner as possible

Transaction Details
Account Number [protected]
Transaction Date 15/1/2012
Transaction Amount INR 2000.00
Transaction Type DR
Transaction Description CASH-ATM-AXIS/KESHAVPURAM,LAWRENCE/NEW DEL

I went to Axis Bank ( City center - Gwalior branch) - as on[protected] for opening my corparate salary savings accounts. The NTB officer incharge (Mr.Amit Grover) checked all my documents and got my application form filled,took my cheque of ten thousand rupees without giving me deposite slip.
I asked him all the docs including the application form are ok , he said it fine and we will be dispatching it to our CPU today itself and within a week you will receive your kit ( i.e. 7 - 8 days TAT).

No info was provided about the status of my account opening by the NTB officer and his subbordinate . Today as on[protected] when i visited the branch the told that the application form is rejected due to some sort of banks error in filling form. It will be despatched back to Gwalior Branch from CPU and then fresh application form will be sent to CPU (Mumbai ). Now the TAT will be 15-16 days for account opening.

Point is that there is a lapse in training imparted to the NTB officer and no proper information is given to the customer. Even when i visited the branch the attitude of the employees was really bad and rude. The operations manager even told me you want to escalate this matter you can we will see to it.

End result is that we the customer are harassed and have to keep on tracking for details due to the improper functioning (i.e. training) given to Axis Bank employees.

I was given an Instant ready-made banking kit for my CTS corporate salary account by Axis bank. none of the credentials, including ATM PIN, Telebanking PIN, net banking, trading account is working. The IVR denies access quoring WRONG CUSTOMER ID, when I provided the one that was given to me.

Service cannot be worse than this than anyother banking complaint.

Dear Sir/madam

This is in regards to the lack of responsibility shown by the employees of Axis bank(Home Loan Division - Dondaparthy) towards the change of mailing address request which was submitted on Dec. 27th 2011. I personally visited the Bank to confirm the request twice however nothing has been done so far whereas the cutt off time set by Axis bank is 7 working days.I am facing Issues in receiving the Bank statements and required information.
Request yourll to look into this matter and resolve it as it is inconvenient for customers like us.

Home Loan -
Sir,

MY NAME IS RANJORE SINGH ( I.A.F)

I have home loan A/c No.[protected] from Axis Bank.

Axis bank has not communicated me any change in my EMI

and accepting my old EMI which is covering only their interest

and my principal amount is not going to deduct.

When i called to them at Bhandarkar Road Pune branch and ask

that why u have not inform me the change in EMI ? So their executive

says its ur duty to come here and ask about EMI. Is it the procedure?

I have got loss of interest and mental harasment due to all of this.

Actuallly they have to inform the change in EMI.

AND ALSO IAM NOT GETTING THE YARLY STATEMENT THAT HAS TO BE SHOWN FOR THE TAX DEDUCTIONS .

PLz............................. SEE INTO IT ASAP.
Regards
VINOD KUMAR SINGH S/O MR RANJORE SINGH ( I.A.F)

MY ADDRESS : RANJORE SINGH (I.A.F)
FLAT NO- 104 DHANLAXMI VIHAR
NR , MARATHI SCHOOL, DHANORI
PUNE : 411015



MY EMAIL ID : [protected]@YAHOO.COM

CONTACT NO [protected]/'[protected]

My name is a saraswat ( [protected]), trying to get provisional certificate ( statement of home loan for claiming deductions under section 80(C) and
24(B) of the income tax act, 1961). For home loan a/c # ph[protected].

I have written numerous email and tried reaching out to them through contact number provided[protected] but all that to no avail.

I dopn't think the bank has culture of customer service. I won't recommend dealiong with this bank to anyone in future.

Last week[protected] i have recharged my mobile for Rs 50 through net banking (Axis Bank). My amount was debited from my bank account, but it was not credited as a top up for my mobile. I made a call to the airtel customer care representative and she told like, amount will get credited back to my account within 48 hrs (ie :2 days) . After 2 days of time, i made a call to the airtel customer care for asking my issue, they told like , they didnt get any amount credited from my account. So they asked to check with the bank which i have transferred. On the moment, i sent a email to axis bank saying the same. But they didn't respond my request at any cost, i was really fed up with customer service which axis bank is providing.

The NetSecure token is a cheap chinese piece of **** which lives truely upto its potential - as with rest of the chinese goods. I have tried to get a resolution on this for the past year and I am a Priority account customer.. if this is the treatment I get then god help the ordinary customers ... please take your money and go to another bank .. Axis banks departments work in silos ... the right hand does not know what the left hand is doing ... take your money and run before the bank runs with it ....