Axis Bank Complaints & Reviews

Mr. Pankaj Sharma,
Senior Vice President,
Service Quality,
Axis Bank.

Sub : Reference Complaint Form (as attached)

Dear Mr. Sharma,

I am a Priority Banking member, as per my welcome kit, and I had approached Mr. Shreya and Mr. Sarfaraz in the Vile Parle East branch to have a new Debit Card issued as my existing card was cracked on the magnetic strip. This happened on May 16, 2011.

I was asked to fill up a form and after doing so, I was told that the card would arrive within 7 working days.
When I had not received the card by May 26, I tried to call Mr. Sarfaraz, but he did not answer any of my calls. Post which I spoke with Mr. Parvez, the Branch Manager, and was assured of some action. Mr. Shreya called me on back, stating that I had signed the wrong form, as apparently the system did not recognise me as a Priority Banking member. Hence, I had to visit the branch again, where I was assured by Mr. Sarfaraz that the account would be converted back into a Priority Banking account and that the Debit Card would be hand delivered to me on Tuesday, May 31, 2011.

When I did not hear from either of them on Tuesday, I tried calling Mr. Sarfaraz, but he did not take my calls either on Tuesday or Wednesday, post which I was forced to call Mr. Parvez again. I did not receive a call from anyone regarding my card, and I once again called Mr. Sarfarz on Thursday, June 2. He promised to get back to me, and then promptly did not take any more of my calls. I received a call from Mr. Shreya stating that that the card would take another 2-3 working days.

Mr. Sharma, I am totally appalled at this lack of support and inability for anyone in your organisation to stick to committed deadlines. This is totally unacceptable and I wish to know your views on the same.

I await your response. I am, by copy, sending this correspondence to Mr. Parvez.

With unfortunately no more regards for Axis Bank,

Ishmeet Chandiok

Dear Sir,

I hereby Anwarjahan from Bagalkot actullay i have deposited 10000 rupees in Axis bank the a/c holder name chakarvarty the reason of deposit the money i have return the exam of SBM once i have got the call from west bengal the person who called me his name Goyal he told me your result is dispatching but you dont have qualified marks if you want to appointment letter and id card of bank selection so put the money on my account actually he had demand the amount of Rupees 25000 but i am poor so request him i will arrenge 10000 and told yes so deposited the money afterwords he switched off his mobile so please do something for my sake please............

I have got a Debit Card from Axis Bank in month of March'11.......but suddenly my PIN No. stopped working.....due to which i consumed my cheque book to debit money from my account....i called up cust care they said "Sir You entering your PIN No. Wrongly,visit our branch with your PIN NO. envelope and enter in front of them". I visited the branch. branch ppl didnt even checked it and forward a request for duplicate PIN and to issue a new cheque book. 15 days past, nothing done,i got the email id of nodal office from internet and sent him the mail, but nothing is been done till yet, i am not able to debit money from my account just because of pathetic services of AXIS Bank. i think RBI should take action against the bank as there is hell lots of complaints against AXIS Bank......

Regards
Harsh Pal
[protected]

With reference to the above said subject, we have made FULL & FINAL HOME LAON
Payment for our Home Loan A/c. No. PH[protected], on Dt. 09.04.2011 of
Rs. 1,60,062/- by Cheque, on Bhavnagar AXIS BANK, Branch. Then we have
also made Rs. 492/- by Cash payment on 13th April,2011, towards our
Final payment of HOME LOAN.

On that day, 9th April,2011, we have been committed that, you will
receive the ORIGINAL DOCUMENT FILE within 15 to 20 Days, by Mr.
Jigneshbhai,
at AXIS BANK, Bhavnagar.

Now, we call for our Document to Jigneshbhai, every time he reply for
next 8 to 10
Days, So, I personally request you to please let me know the real time, when we
Receive the ORIGINAL DOCUMENT FROM BANK.

Thanks,

Waiting for your reply,


Vikesh Parekh
[protected]

On 25 May2011 my card was detained by machine by no reason and the machines buttons were not working fine. Whenever I try to get money from there ATM machine I have to hit the button very hard. I have called there toll free number at least 4 to 5 times. Always the call goes to wrong department than they transfer the line to other department that goes on and on. I wanted to remove money from my account but the card was not working So I have to go to bank for cash.1 June 2011 I have gone to bank just get small amount but the system were not working fine. I had waited for at least 2 hrs get to get my money. Around 9.30 AM the bank got open and later when I went on cash counter the female said the cash counter will be opened at 10.00 AM so I waited. I told them to register the details and add it on later they said they can’t around 10.30 AM it happened and later around 11.10 Am they gave us the money in same manner what i told them... When all these was happening the manger operation was just looking at me as if I have gone crazy not even bothered to ask what the problem was. I have called the toll free number of there to complaint about there ATM machines which are not working. It has been months that i have seen the ATM machine working in fine in Andheri. I stay near andheri station. Whenever i call the toll free number they say they are taking care of it. I see no progress. On top they tell me that i can withdraw the money from the other ATM bank. I am allowed 5 times in month later i will be charged for services. I suggest that they should Shut down there bank as well as the ATM... AXIS BANK is worst nightmare. The INDIAN bank is the best

The Axis bank ATM in question is located in front of the Barrackpore Station, On 18th may around 1945Hrs the Security Guard on duty at the ATM refused the customer access to the helpline telephone.He said that there is no such phone and there is no complaint book, and if we had any complaint we should go to the bank. On being questioned,the guard started shouting and switched off the power to the modem link or the network link. Immediately the ATM machines started showing "NO satellite link". He was abusive and shouting at top of his voice.His behavior got the crowd gathered around and the scene looked as if some ATM heist was in action. The matter was reported to the axis bank call center operator to register the complaint, Also i lodged the complaint to the bank through my net banking account. Though the bank has expressed regret in an reply mail, but they have not informed me about any action being taken against the guard or corrective actions taken thereof.

Dear Sir,
RS. 1000 HAS BEEN DEDUCTED FROM AXIS A/C BUT THE TRANSACTION WAS NOT COMPLETED.
THE TRANSACTION ID IS UBP/XFER/[protected].
Plz return money in the account ASAP.
User mail Id :singh.[protected]@gmail.com
My Axis BANK A/C NO.-[protected]
transaction amount:1000
and transaction date IS 01.05.2011
Contact Number is [protected]

Hello Sir,

I named Mahesh receiving the Calls from Axis Bank Credit Card Department Of Raniganj Office stating that
am dafaulter of Card Payment, But infact i dont have any Axis Bank Credit Card. The lady called me was Riya from Raniganj Axis Bank Office, she was too rude on the call and not even confirmed that she is speaking to right person. even i had called to Phone banking of the bank and enquired about the same. the Officer spoked to was Mr. Sanjib Majhi who has taken all my details and confirmed that my name only matches and no other details were matching and asked me to mark mail to customer.[protected]@axis bank.com. Even iam receiveng the mail through Face Book site from lady named Avanti reddy and asking me to make payment or do settlement for the same. I had informed about the same to Phone Banking officer who inturn checked and confirmed and told that was a fraud mail.

The point here is the lady had sent the Credit Card No and outstanding amount. am wondering like a lady who does'nt have any relation with Axis bank has customers confidential information.
Its became clear that the lady is noway related to Axis Bank. Avanti reddy is the lady who is trying to do fraud with false card details.

I request you to please help me in this regards and reslove the issue.


Regards
Mahesh

Respected sir.
Most humbly and respectfully I beg to say that I am priority and
valuable custommer of axis bank.
My account has been running from more then six years in axis bank but
I never felt problem regarding banking service but now _a_ days I have
been harassed emotionaly and mentaly by the Dt. Manager Miss Aditi
ghosh. Her tendency is negelectind and ignoring the custommer and his
problem. Her version is very penetrating and shocking. So far her
behavier is seems to be concerned, is very rough,rigid and restive.In
spite of these demerites, she get advantage to be a lady bank
executive.
Hence, therefore I request you to do the needfull and strict
action against her so that I may not suffer further mentaly and
physicaly.
For your this kind deed, I shall remain greatfull to you
forever. MY NAME IS SUSHIL RANJAN, CUSTUMMER ID:[protected] MY HOME
BRANCH:KUTCHARY ROAD RANCHI.
THANKING YOU

Dear Sir/ Madam,

My name is Nancy Arora,

I had applied in the DDA housing scheme[protected] for the draw by submitting a draft of Rs 50,000/-. My application no. was 0943299 which was submitted with the draft (DD No.- 121737) in Axis bank- Rohini Sec-9 branch.

Since the result had been declared and Iam not the successful applicant , Therefore i was expecting my deposit amount to be refunded which is not done as yet.

You are requested to kindly look into this matter and get my fees refunded soon. Will be very thankful to you. Your quick action in this regard will be highly appreciated.

Thanks to inform me the status on my mobile no.-[protected] or else you can mail me at [protected]@rediffmail.com.

i tried a lot many times to get teh satus from Bank, but no one is co-operating.

Thanks & Regds
Nancy Arora
[protected]

DDA refund

I have submitted dda application no. 1115772 in Axis bank new railway road,gurgaon on 23.12.2010. I have not received my dda refund till date. While contacting on the telephone no, 24531284 of Axis Bank E-64, GK - 1, either no. is busy or not reachable or switch off. I am unable to contact Mr. Gaurav Tandon.
While calling to the bank with other no. 29231800 they said We can not transfer the line to him.

Please arrange the dda refund as early as possible--suchitra malhotra

This is to bring to your notice that for my home loan from Axis bank, 2 EMIs got deducted
in the month of march 2011 (from my citibank account no - [protected]; Branch- BANGALORE.
CHEQUE NUMBERS - 439352 and 448054; DTD - 1/MAR/2011 AND 8/MAR/2011 RESPECTIVELY.

Axis bank Loan account no - PH[protected]

I tried calling the customer care many times but nobody had proper information for the reason.
finally i logged a complaint and a person called me telling that they cannot refund my money back but they will adjust this in the principal amount.
Then i asked for the same in written but i am not receiving any response again.
How will i get to know that my principal amount has been reduced?

Everytime the customer care personnel say they will come back but i never get any response.

Thank you.
Gaurav Gupta
Bangalore
[protected]

VER BAS CUSTOMER SERVICE BY ONE OF THE LEADING BANKS OF INDIA,

these people are unable to answer the DDA refund cases,how to track wheer to go,whom to contact ,no one picks the call,no one attends and guides how one would get the refund from axis,no on picks call in GK 1 branch neither any of the branch contact numbers are updated on their website.

very bad customer services from such a reputed bank-

Form No.: 0108216
I have been trying to contact Mr Gaurav Tandon of Axis Bank as per the information given in the brochure for DDA Housing Scheme 2010 (ie[protected]. But this is always busy. Needless to say that I have not yet recived the refund of registration money because of some reason even after about a month after the draw. The details of my bank are as given below:

A/C no. [protected]
Bank & Branch: Indian Overseas bank, 48, YUSUF SARAI, NEW DELHI 110016
IFSC code: IOBA0001070
Branch Code: 1070

It is therefore requested that the refund may pl be sent at the earliest.
Aditya Bhardwaj,
E-49, Ansari Nagar (West), New Delhi - 110029
Mb. No. : [protected] /[protected]
email: adi.[protected]@gmail.com
(Dated - 20/05/2011)

I am axis bank priority customer. i was applied for internet banking immediately when i have open the salary bank account in Axis bank. But due to not proper training of internet banking, i failed to register of mobile number in axis bank web site, due to their 12 / 10 digit system. Then i will click on 1-touch option by mistake. And thus the bank had direct debited Rs.800/900 to my salary account without intimation. In this matter I will sent mail two times to their customer care maid id, but they have not replied me. Still the bank are nither sent me the above device nor reverted my amount.

Please look in this matter and help me.

Thanking you.

Yours faithfully,
Amarsinh
[protected]

Dear sir,

DDA housing scheme refund was returned to Nodal Branch of Axis Bank Greater Kailash I New Delhi vide Blue Dart TrackDart ™ - Tracking Details



Waybill No : [protected] Reference No : 267826
Pickup Date 02 May 2011
From New Delhi
To Panvel
Status Returned To Origin
Contact Customer Service
New Waybill No [protected]

Waybill No : [protected] Reference No : RTO [protected]
Pickup Date 09 May 2011
From Navi Mumbai
To New Delhi
Status SHIPMENT DELIVERED
Date of Delivery 10 May 2011
Time of Delivery 11:28
Recipient Bank Stamp

My Application Form No for DDA housing scheme was 0267826. Concerned Bank authorities are requested to send refund vide ECS.I have already provided the cancelled cheque of SBI ONGC PANVEL


S P SHARMA
[protected]@yahoo.co.in
M [protected]

I made a payment to snapdeal.com from my axis bank netbanking account on 5th may .The amount got deducted from Axis bank account but the payment failed . This happened twice .
The snapshots of the transactions that were made are attached for reference .The refunds of the failed payments should be processed back into my account ASAP

Dated: May 17, 2011

TO,

The housing commissoner
dda,delhi,india.

cc : axis bank nodal officer.

Sub: regarding refund of cheque,s, payment o[censored]nsuceesful applications (as mention below) of dda housing scheme 2010.

1. Application no is 9586870 (Abdul rehman)
2.Application no is 9599145 (Mohd. ali)
3. Application no is 9599117 (Bilqueees rehman)
4. Application no. is 9599094 (Faizan rehman)
5.Application no. is 9599052( Faiza)
6.Application no. is 9599164 ( Mohd. ayub)
7.Application no. is 9634610( Abdul gaffar).

As mention above till today ,we are not getting refund cheques of above mention subject, please send asap ,and reply with name of bank And courier company , dispatch/refrence no.

Thanking You.

Abdul rehman.
Cell No.[protected].Phone no[protected]/245933
Hayat mansion, manglana road,makrana- 341505
Rajasthan,india

Dear Sir,

This is regarding my earnest money Rs 150,000 deposited for DDA housing scheme 2011. I haven't received the cheque yet even after almost 20 days. Despite of repeated attempt, I'm unable to contact Mr. Gaurav Tandon on the phone in the number given in the application brochure[protected]. Even no one in the branch is receiving the calls in the other numbers provided in their website.

Please look into the matter. Details are given as bellow.


Ranjit Deka
Form No - 0118702
Deposited Branch: AXIS Bank, Malviya nagar
206/[protected]
DD No 001146 Issued by ICICI Malviya Nagar Dated 21st Dec 2010

Dear sir

this is to request you that i am suffering too much problem, due to unavailability of my ATM PIN, NETBANKING PIN, CHEQUE BOOK

in November,2010 i applied for my Net- banking pin, address change & passbook but till date i didn't found that at my changed address.
after some days when i went to ATM i found that my pin no was changed (because they changed my ATM PIN instead of NET-BANKING PIN), after that there was only one option with me that was cash withdrawl by cheque, but now my cheque book is also finished,

dear sir,

near about two months ago (5th March,2010) i again applied for net-banking & address change in Mandya Branch, , but i didnt recieved my any pin no to my current residing address, now i am helpless, i am fully unable to use my bank account, in past one week i tried to much to contact on your customer care no. but i didn't found any proper response. please help me as soon as possible

i will be haighly thankfull to you

My ACCOUNT DETAILS ARE AS BELOW

1st A/c No. :[protected]

2nd A/c No.:[protected]

so sir please send the all above mentioned & recieved documents at Gandhidham Branch to me as soon as possible


Regards

Amitesh Pratap Singh