Axis Bank Complaints & Reviews

Sanctioned Home Loan not disbursed, AXIS Bank told me new condition/clause after approval.

Dear Sir/Madam,

I am putting this complaint against AXIS Bank Home Loan dept.
I approached AXIS Bank for Home Loan. I purchased an apartment in Noida and made the initial downpayments. I applied for Home Loan in
AXIS Bank,
Sec 18 Noida
For loan.

My loan was sanctioned almost 4 weeks ago.

I have submitted all the Original Documents (Agreement paper of my House) along with security cheques in the bank docket.

But now AXIS Bank is saying that loan can only be disburse after starting the construction so they will disbuse and relase the amount against demand letter sent by builder.
I have already paid 20% of my part in initial two installment and now 3rd is due as per flexi payment plan.

Bank has already done TRI-PARTY Agreement with builder.

As per payment schedule, next payment will be due after ground floor casting that might take approx 7-8 months and till then approval of my loan will not be valid as it's valid for 90 days only.Also if I pay 3rd installment also then 40% will be already paid by me and only 60% would be further required which is lesser than approved amount and also ROI should be different.

But its been more than 7 weeks since my application with the bank for Loan...and nothing is happening, Nobody is bothered to look into it. I am being pressurized from the builder to pay the money, which they are supposed to get as per the agreement.

I am not able to approach other banks for loan as well as AXIS Bank has my documents already and charged the processing fees which they are not refunding back.

Please help me in getting the loan disbursed and suggest what could be done due to new condition/clause told by Bak about starting the construction which is nowhere mentioned in the agreemnt/approval letter from bank.

Dear Sir/Madam,

I took personal loan from Axis Bank in 2009 with 60 months of EMI. ECS was through ICICI bank which was SB. Everything was cool since it was through ECS.

I got married and moved to US in 2010. But still I took care, so that ECS was undisturbed.And somehow without my knowledge 3 months of payment was skipped (not continuously). Since my Net banking had some problem, I was not tracking online since 7 months. And as usual on 1st of july 2011 also, amount was debited through ECS.

And inbetween the collection agent (mr.Mainuddin from Bangalore) called my previous organization and started talking nonsense. My friends mailed me the same. And today on July 5th 2011, I received a mail from Mr. Mainuddin saying that, I was supposed to pay 3 months EMI otherwise a report will be send to CIBIL, Passport office and Embassy. I called him and when I asked the details, he is not ready to give. I asked him that If I have an intention of escaping from that loan, why would I pay for this month and for other months too. He was speechless. And he refused to talk to me. I tried calling him again. But of vain.

Kindly provide me a suggestion, on how to proceed further.
Please guide me through this as it disturbs and hurts me most.

Thanks & Regards
swity
[protected]@yahoo.com

I am surendra , in my savings account Rs.551.50 has been deducted regarding "Consolidated Charges for A/c" with out any prior information and i have lost my debit card i have applied for it before 4months so that i have not using this account bcoz of the bad service,which i didnt expect from axisbank and the mistake is with them u can also verify my account transactions and i want the money back which is deducted by them


hope the reply asap or call me - [protected]

Hi,

Axis bank has debited (750 + 77.25) INR from my account number [protected]. When I tried to speak to a Phone banking officer, the service was not available. They said to maintain a min balance of 5000 INR and the balance was more than 7k. Mine is a salary account and I changed the job, In my new job, salary is given through cheques as it isa small company, and I used to deposit that amount every month. They say that the salary is not credited everymonth and thus we have charged your account. While opening account, they come to office and take the employees' particulars but when the employee is resigned no information about the account details will be furnished to them like they have to convert the account to savings account. This is not the first time they charged me.
I am very dissatisfied with this approach.

They cause unnecessary delay in sanctioning loan

totally unprofessional executives and managers . They will take your documents and make yo wait for 2-3 weeks .
I do not knowif they will give loan

I applied for personal loan . They said they will give it in 5 days . today after 8 days they are asking me to wait for 4 more days .

I have wasted lot of energy in following up because they will never call you and give status .

Forget geting any loan from them

Hello

My Name is pradeep, I have bank account in Axis bank, I lost my ATM card. so i contacted to Bank customer care, they advise you need to visit branch. Although my address has been changed. they only deliver card to customer home address. So I requested to manager for change my physical address so that i can receive card.

I have submitted docoument,

1- Pan Card
2-Driver Ls.
3-Voter id.
4-Rent Agreement of Delhi city (where i am living currently.)
5-Police Verification pepar ( I have already)



Now matter is bank is not accepting these docouments, they need Telephone or Electricity Bill on my name. I want ask to bank if i am living on Rent, how is this possible to get bill on my name. i have also applied for Passport on same docoument but bank is not accepting these.

So i have requested to him for close my account, i am requesting to everyone don't do any business with axis bank. they hired uneducated person because they never ask me to for chair or any formalities.


my bank details

name -pradeep singh tomar
Customer id[protected]
phone - [protected]
Vikashpuri Branch, Delhi

Hi,
Any one who is doing sip from axis bank,pl dont.if you change state pl close all your sip in bank before changing state otherweise bank employee will say NO.......
I AM SUFFERING FROM THE SAME PROBLEM.
DNT UNDERSTAND WHAT SORT OF SERVICE THIS BANK IS GIVING
PATHETIC
ALSO I DID FOR 1 YEAR ON MONTHLY BASIS ,BUT AFTER 1 YEAR THEY KEEP ON DEDUCTING MONEY
NITIN CHATURVEDI
[protected]

All:

I gotta a feeling that it was the worst decision day I decided to apply house loan from AXIS Bank.

It all started last Year December (December 2010) when a representative from your bank came to me that you can apply for the loan.

Person Details
Vikas (DSA)
Contact Number: [protected]

Though later i come to know that this guy is from DSA.

I gave him all the required documents and he got my loan Sanctioned. With documents he took the cheque from me of 5515 amount saying me that once the loan is sanctioned he will return me the cheque and will take the fresh cheque of full amount 11030 . I told him in advance that i don't have enough money in my account if you even want to place this cheque let me know. But axis bank placed the cheque without informing me. So cheque got bounced. Then i called him to enquire about this he told me you don't need to worry i have talked with my seniors give me the cash i will deposit it. I gave him the same and give me reciept as well. I have encloosed that slip in attachement.

Now I got the Sanction letter (AXIS/10/CAD/HL/272). I asked him to apply for the loan gave him all the required documents. He told me he started the process. But everytime I call i told me it's taking time give me 3-4 days. So I decided to go to axis bank Indrapuram branch. There i met

Vikas Mehan (Loan Manager)
[protected]

Shikha (Executive)
[protected]

Chetan (DSA)
[protected]

There were still 15 days before my sanction letter was about to expired. But they were again not able to disperse the loan and hence my sanction letter got expired.

So now i ask them for the solution what can be done As i required loan as soon as possible. VIkas Mehan told me that we have to get new sanction Letter for you but that would be at current interest rate. As i have no choice i agreed but that cost me a lot. As now interest rate was 1% higher that the previous one.

Again i gave them all the documents and they got my loan Sanctioned. Sanction letter:

Approval NO. Axis Bank / PH_LNPHG_FLOATING / 469146 / RAC - GHAZIABAD RAC / 11 -12

I told to disperse the loan. But they again start delaying the process by every time giving new unjustified reason. I told that i have demand date with a month. But no one was taking it seriously So i decided to escalate it, So i met

Ajay Hanspal (Bank Manager)
Contact: [protected]

Ajay talked with these guys but still no use. They started the process but at last time (After Six months the process started) they told me that they can't disperse my loan as you inital processing fee cheque got bounced. I ask them Following question which they don't have any answer

1) Why then you re sanctioned the Loan? Why this thing was not catched in your technical and legal queries then.
2) Why You don't told me when it happen in December 2010 and took away cash from me saying that it doesn't matter.

I leave all the hope of getting the loan from your bank i decided to move on. But i got the call from VIKAS MEHAN saying that we have raised the conncern to higher managment, We got the approval from them and they are agreed to disperse the loan. But Still It's been a month they are pursuing the process and not able to disperse.

Can Someone from axis bank is responsible enough to take actions and disperse my loan. I not talking about the sufferings and interest that i have to pay the builder due to your irresponsible behavior. Beleive last six months is worst dealing i have ever recieved.

And who is responsible for Followings:
1) Loan Interest rate got up due to NEW Sanction letter.
2) I have to pay the builder interest due to late payments because you din't disperse the loan even after commiting it.
3) I have to took up the money from market on interest to pay the builder payement.
4) Time I wasted you calling you guys again and again. Many times i vistied your bank. You guys are just Fearless that nobody will take action against you. You now don't disperse the loan I will show you how to deal with it.

Thanks,
Rohit
[protected]

Dear sir/madam,

I am Individual & not a company. Also I am NRI settled in USA. I hold stocks & dividends are credited into my NRO account held at Axis Bank. I wish to repatriate
my dividend funds from Axis Bank to my account held at USA bank.
The Axis Bank has referred me to Circular 4/2009 dated June 29,2009 " Remittances to NRI under section 195 of the Income Tax".

I am not remitting funds to NRI but I am transferring money from my NRO account
to my own account at USA bank.

Do I have to comply with the Circular 4/2009 dated June 29,2009 ? Alternately are there different instructions for Repatriation of funds ?

Thank you & regards

Suresh Bhagat

Sir,
I have booked IRCTC ticket from hyd to kolkatta 2AC by some problems tickets was not booked due to access denied but amount was deducted from my account, so i want to many back to my account at earliest.
Here under enclosed my refunding details from IRCTC, but delayed in deposit the amount of 1644/-
Ticket History:
Pnr Number: 0 Transaction ID: [protected] Train No: 18646
Train Name: EAST COAST EXP From Station: (HYB) To Station: (HWH)
Date Of Journey: 19-Jun-2011 Class: 2A Boarding: (HYB)
Resv Upto: (HWH) Date Of Booking: 13-Jun-2011 Total Fare: Rs 1644.00


Refund Details
Cancelled Date: 13-JUN-2011 Refund Amount: Rs 1644 Refund Status: Approved
Receipt Number: Refund Date:

Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank


Regards, P.venkata chary

Truly poor dispatch services of Axis Bank's courier service_Bluedart Courier. I have requested Axis Bank to dispatch me cheque book on 8th June. On 10th June I got sms on my mobile that my cheque book is couriered. On 12th afternoon I called up toll free no.s of Axis Bank to confirm the status. The representative after spending around 10 minutes time with me taking all my information said they cannot give me status as the systems are down. In evening I tried again their no. Again after spending 15 minutes time they told that "Systems are down". Till yesterday 14.06.11 I didn't receive the cheque book.

I called up Toll free no. and took my home branch Krishna Nagar's phone no. that always kept going unanswered. I somehow manage to get Krishna Nagar Axis Bank's Operations Head Mr. Amit's no. I called up his mobile no. [protected] at 3.16pm, who said he is busy in meeting and will revert. I got a call from Ms. Komal from branch at around 6.15 pm who confirmed that the cheque book is couriered on 10th and will reach me in a day or two further. I was shocked to get this response that even international couriers are being received nowadays in 4 days and local or even other metro's courier would take 6 days time to reach???

I told her that i badly need the cheque book for my home loan purpose, she said 'I can give you Blue dart Courier's docket no. as well as their contact no. you may contact them and ask for the status.

As a helpless customer I had no other option than taking courier details and follow up with them. My husband called up Blue Dart courier's no.[protected]call centre at Jasola, Delhi) and spoke to Ms. Meenakshi, who said that courier with docket no. [protected] was returned due to door lock found twice. He told Meenakshi that my home is never door lock as my mother stays back 24 Hrs home. She showed no answer for this and said by tomorrow some would come and deliver the packet. My husband told her the urgency and asked her why I was not contacted in case of door lock, why I have to follow up with you guys. She said she'll get the cheque book delivered first thing in the morning. My husband must remind her around 9 am in the morning.

Today morning my husband called up and spoke to Ms. Anu and gave again the whole details at 9 am and at 10 am again as he took short leave from his office to receive this cheque book as these are to be submitted to my home loan account on SOS basis. Till 11 am there was no whereabouts of courier guy. I called up Call Centre again and spoke to Ms. Zeba whom I told the whole story again and she said before 3 pm today the packet will be delivered. I told her that my husband has taken short leave as he was told by Meenakshi that first thing in the morning the packet will be delivered. This way another complete day of ours is wasted by pathetic dispatch services of Axis Bank as well as Blue dart services. Zeba said she'll talk to the concerned service Centre at Jhilmil Industrial area and revert in next 10-15 minutes.

No call back received for one hour. I called up again and her colleague said "she is busy on other calls, you call up again after 10-15 minutes as we can't keep phone on hold for more than 2-3 minutes"... Surprised customer services. I called up again and soma male person took my call and asked me to call again as Zeba was busy on taking other customer's calls. I kept holding till around further 10 minutes till Mr. Rohit Asst. Manager who listen to my complaint and reverted in 10 minutes time to show that he can do nothing more than feeling sorry and can get the packet delivered by 3 pm only.

Can Axis bank answer?:

1. Does it take 6 days for a cheque book dispatch? Why can't a customer collect it from his Axis Bank's home branch in urgent required cases and he has to keep waiting till he is kind of obliged by Axis Bank's services?
2. Why instead of following up with their courier services thay give docket details to customers to keep fighting on with courier services and wash their hands from their responsibility?
3. Why blue dart couriers always find customer place lock where is my home is NEVER LOCKED as last time also the same thing happened and I collected the cheque book from branch? When will blue dart stop giving false feedback to customers???
4. Why not Blue dart courier calls up customers to confirm their address/availability status if they receive the packet returns?
5. Why a customer's urgent request giving complete details o[censored]rgency goes in deaf ears of call centre staff and an urgent delivery is also promised for by 3pm??? Even when it was promised for the first thing in the morning???

If I don't get this cheque book today, I'll publish this letter in other various consumer sites and consumer forum.

Pratima
[protected]

I have a car loan from Axis Bank and would like to receive details on the total outstanding amount and whats the formalities and penalties for foreclosure of the loan.

my car loan account number is AU[protected] on the name of Deepali Dmello

I have been trying to call on numbers [protected], 66110175, 66110195, 66110207, 66110209. I have called Axis Bank customer service number and they have not been able to help either. They have mentioned you can visit the fort branch or keep trying these numbers. I have been calling since saturday 11th June 2011 and the phones are only ringing and 2 numbers dont even exist. They claim they dont have an email id for customer service complaints either. its a dead end...

worst service and Response why because when we tried to drop the cheque of our employees into the Axis bank of mehdipatnam branch but branch manager Mr.kalyan Krishna refused to take the cheque even the Branch Manager spoken very rude so is this the service AXis bank is providing i want to clear with Axis Bank Immediately.As the manager representing the Axis bank am rite then why he is feeling that we are the employees to him and he is a boss to us i want clear this issue immediately.

Hi,

i got home loan from axis bank for the amount of 25,00,000. after got the sanctioned letter, they released two part payment respectively, 10,00,000, and 9,00,000. and then two weeks back, they called me and said your builder applied for final payment and will release the payment if the 95% work completed. i said some of pending work is there and dropped mail stating that, kindly release third payment and wait until my confirmation for final payment. but they released final payment without my confirmation. so please advice where can i register my complient against this. Thanks

Dear Sir,
This is with regard to new debit card, I have submited application for new debit card to Axis bank Panchkula branch to Mr. Puneet on last Monday (27.05.2011). Today, i have confirmed the status of my aaplication for new debit card from Axis bank Panchkula branch but still no action has been taken by panchkula branch and nobody is able to give any status for application.

Today, I talk to Axis bank customer care, but they told they have no status of my aaplication for debit card.


Require immediate ATTENTION....


Sandeep Kumar
[protected]

I AM UNABLE TO SEE MY SB A/C [protected] details thru net. After typing my User ID & Password, the Netsecure PIN and pressing the Green Button nothing happens; no activity at all. Please check immediately. What am I to do pl?

Also for my Current A/c [protected] I wanted the Netsecure PIN; but when I typed my Mob No ([protected]), it says it is not registered with the Bank. What am I to do pl?

URGENT

T R Murali Manohar

Mr. Pankaj Sharma,
Senior Vice President,
Service Quality,
Axis Bank.

Sub : Reference Complaint Form (as attached)

Dear Mr. Sharma,

I am a Priority Banking member, as per my welcome kit, and I had approached Mr. Shreya and Mr. Sarfaraz in the Vile Parle East branch to have a new Debit Card issued as my existing card was cracked on the magnetic strip. This happened on May 16, 2011.

I was asked to fill up a form and after doing so, I was told that the card would arrive within 7 working days.
When I had not received the card by May 26, I tried to call Mr. Sarfaraz, but he did not answer any of my calls. Post which I spoke with Mr. Parvez, the Branch Manager, and was assured of some action. Mr. Shreya called me on back, stating that I had signed the wrong form, as apparently the system did not recognise me as a Priority Banking member. Hence, I had to visit the branch again, where I was assured by Mr. Sarfaraz that the account would be converted back into a Priority Banking account and that the Debit Card would be hand delivered to me on Tuesday, May 31, 2011.

When I did not hear from either of them on Tuesday, I tried calling Mr. Sarfaraz, but he did not take my calls either on Tuesday or Wednesday, post which I was forced to call Mr. Parvez again. I did not receive a call from anyone regarding my card, and I once again called Mr. Sarfarz on Thursday, June 2. He promised to get back to me, and then promptly did not take any more of my calls. I received a call from Mr. Shreya stating that that the card would take another 2-3 working days.

Mr. Sharma, I am totally appalled at this lack of support and inability for anyone in your organisation to stick to committed deadlines. This is totally unacceptable and I wish to know your views on the same.

I await your response. I am, by copy, sending this correspondence to Mr. Parvez.

With unfortunately no more regards for Axis Bank,

Ishmeet Chandiok

Dear Sir,

I hereby Anwarjahan from Bagalkot actullay i have deposited 10000 rupees in Axis bank the a/c holder name chakarvarty the reason of deposit the money i have return the exam of SBM once i have got the call from west bengal the person who called me his name Goyal he told me your result is dispatching but you dont have qualified marks if you want to appointment letter and id card of bank selection so put the money on my account actually he had demand the amount of Rupees 25000 but i am poor so request him i will arrenge 10000 and told yes so deposited the money afterwords he switched off his mobile so please do something for my sake please............

I have got a Debit Card from Axis Bank in month of March'11.......but suddenly my PIN No. stopped working.....due to which i consumed my cheque book to debit money from my account....i called up cust care they said "Sir You entering your PIN No. Wrongly,visit our branch with your PIN NO. envelope and enter in front of them". I visited the branch. branch ppl didnt even checked it and forward a request for duplicate PIN and to issue a new cheque book. 15 days past, nothing done,i got the email id of nodal office from internet and sent him the mail, but nothing is been done till yet, i am not able to debit money from my account just because of pathetic services of AXIS Bank. i think RBI should take action against the bank as there is hell lots of complaints against AXIS Bank......

Regards
Harsh Pal
[protected]

With reference to the above said subject, we have made FULL & FINAL HOME LAON
Payment for our Home Loan A/c. No. PH[protected], on Dt. 09.04.2011 of
Rs. 1,60,062/- by Cheque, on Bhavnagar AXIS BANK, Branch. Then we have
also made Rs. 492/- by Cash payment on 13th April,2011, towards our
Final payment of HOME LOAN.

On that day, 9th April,2011, we have been committed that, you will
receive the ORIGINAL DOCUMENT FILE within 15 to 20 Days, by Mr.
Jigneshbhai,
at AXIS BANK, Bhavnagar.

Now, we call for our Document to Jigneshbhai, every time he reply for
next 8 to 10
Days, So, I personally request you to please let me know the real time, when we
Receive the ORIGINAL DOCUMENT FROM BANK.

Thanks,

Waiting for your reply,


Vikesh Parekh
[protected]