Axis Bank Complaints & Reviews

On 25 May2011 my card was detained by machine by no reason and the machines buttons were not working fine. Whenever I try to get money from there ATM machine I have to hit the button very hard. I have called there toll free number at least 4 to 5 times. Always the call goes to wrong department than they transfer the line to other department that goes on and on. I wanted to remove money from my account but the card was not working So I have to go to bank for cash.1 June 2011 I have gone to bank just get small amount but the system were not working fine. I had waited for at least 2 hrs get to get my money. Around 9.30 AM the bank got open and later when I went on cash counter the female said the cash counter will be opened at 10.00 AM so I waited. I told them to register the details and add it on later they said they can’t around 10.30 AM it happened and later around 11.10 Am they gave us the money in same manner what i told them... When all these was happening the manger operation was just looking at me as if I have gone crazy not even bothered to ask what the problem was. I have called the toll free number of there to complaint about there ATM machines which are not working. It has been months that i have seen the ATM machine working in fine in Andheri. I stay near andheri station. Whenever i call the toll free number they say they are taking care of it. I see no progress. On top they tell me that i can withdraw the money from the other ATM bank. I am allowed 5 times in month later i will be charged for services. I suggest that they should Shut down there bank as well as the ATM... AXIS BANK is worst nightmare. The INDIAN bank is the best

The Axis bank ATM in question is located in front of the Barrackpore Station, On 18th may around 1945Hrs the Security Guard on duty at the ATM refused the customer access to the helpline telephone.He said that there is no such phone and there is no complaint book, and if we had any complaint we should go to the bank. On being questioned,the guard started shouting and switched off the power to the modem link or the network link. Immediately the ATM machines started showing "NO satellite link". He was abusive and shouting at top of his voice.His behavior got the crowd gathered around and the scene looked as if some ATM heist was in action. The matter was reported to the axis bank call center operator to register the complaint, Also i lodged the complaint to the bank through my net banking account. Though the bank has expressed regret in an reply mail, but they have not informed me about any action being taken against the guard or corrective actions taken thereof.

Dear Sir,
RS. 1000 HAS BEEN DEDUCTED FROM AXIS A/C BUT THE TRANSACTION WAS NOT COMPLETED.
THE TRANSACTION ID IS UBP/XFER/[protected].
Plz return money in the account ASAP.
User mail Id :singh.[protected]@gmail.com
My Axis BANK A/C NO.-[protected]
transaction amount:1000
and transaction date IS 01.05.2011
Contact Number is [protected]

Hello Sir,

I named Mahesh receiving the Calls from Axis Bank Credit Card Department Of Raniganj Office stating that
am dafaulter of Card Payment, But infact i dont have any Axis Bank Credit Card. The lady called me was Riya from Raniganj Axis Bank Office, she was too rude on the call and not even confirmed that she is speaking to right person. even i had called to Phone banking of the bank and enquired about the same. the Officer spoked to was Mr. Sanjib Majhi who has taken all my details and confirmed that my name only matches and no other details were matching and asked me to mark mail to customer.[protected]@axis bank.com. Even iam receiveng the mail through Face Book site from lady named Avanti reddy and asking me to make payment or do settlement for the same. I had informed about the same to Phone Banking officer who inturn checked and confirmed and told that was a fraud mail.

The point here is the lady had sent the Credit Card No and outstanding amount. am wondering like a lady who does'nt have any relation with Axis bank has customers confidential information.
Its became clear that the lady is noway related to Axis Bank. Avanti reddy is the lady who is trying to do fraud with false card details.

I request you to please help me in this regards and reslove the issue.


Regards
Mahesh

Respected sir.
Most humbly and respectfully I beg to say that I am priority and
valuable custommer of axis bank.
My account has been running from more then six years in axis bank but
I never felt problem regarding banking service but now _a_ days I have
been harassed emotionaly and mentaly by the Dt. Manager Miss Aditi
ghosh. Her tendency is negelectind and ignoring the custommer and his
problem. Her version is very penetrating and shocking. So far her
behavier is seems to be concerned, is very rough,rigid and restive.In
spite of these demerites, she get advantage to be a lady bank
executive.
Hence, therefore I request you to do the needfull and strict
action against her so that I may not suffer further mentaly and
physicaly.
For your this kind deed, I shall remain greatfull to you
forever. MY NAME IS SUSHIL RANJAN, CUSTUMMER ID:[protected] MY HOME
BRANCH:KUTCHARY ROAD RANCHI.
THANKING YOU

Dear Sir/ Madam,

My name is Nancy Arora,

I had applied in the DDA housing scheme[protected] for the draw by submitting a draft of Rs 50,000/-. My application no. was 0943299 which was submitted with the draft (DD No.- 121737) in Axis bank- Rohini Sec-9 branch.

Since the result had been declared and Iam not the successful applicant , Therefore i was expecting my deposit amount to be refunded which is not done as yet.

You are requested to kindly look into this matter and get my fees refunded soon. Will be very thankful to you. Your quick action in this regard will be highly appreciated.

Thanks to inform me the status on my mobile no.-[protected] or else you can mail me at [protected]@rediffmail.com.

i tried a lot many times to get teh satus from Bank, but no one is co-operating.

Thanks & Regds
Nancy Arora
[protected]

DDA refund

I have submitted dda application no. 1115772 in Axis bank new railway road,gurgaon on 23.12.2010. I have not received my dda refund till date. While contacting on the telephone no, 24531284 of Axis Bank E-64, GK - 1, either no. is busy or not reachable or switch off. I am unable to contact Mr. Gaurav Tandon.
While calling to the bank with other no. 29231800 they said We can not transfer the line to him.

Please arrange the dda refund as early as possible--suchitra malhotra

This is to bring to your notice that for my home loan from Axis bank, 2 EMIs got deducted
in the month of march 2011 (from my citibank account no - [protected]; Branch- BANGALORE.
CHEQUE NUMBERS - 439352 and 448054; DTD - 1/MAR/2011 AND 8/MAR/2011 RESPECTIVELY.

Axis bank Loan account no - PH[protected]

I tried calling the customer care many times but nobody had proper information for the reason.
finally i logged a complaint and a person called me telling that they cannot refund my money back but they will adjust this in the principal amount.
Then i asked for the same in written but i am not receiving any response again.
How will i get to know that my principal amount has been reduced?

Everytime the customer care personnel say they will come back but i never get any response.

Thank you.
Gaurav Gupta
Bangalore
[protected]

VER BAS CUSTOMER SERVICE BY ONE OF THE LEADING BANKS OF INDIA,

these people are unable to answer the DDA refund cases,how to track wheer to go,whom to contact ,no one picks the call,no one attends and guides how one would get the refund from axis,no on picks call in GK 1 branch neither any of the branch contact numbers are updated on their website.

very bad customer services from such a reputed bank-

Form No.: 0108216
I have been trying to contact Mr Gaurav Tandon of Axis Bank as per the information given in the brochure for DDA Housing Scheme 2010 (ie[protected]. But this is always busy. Needless to say that I have not yet recived the refund of registration money because of some reason even after about a month after the draw. The details of my bank are as given below:

A/C no. [protected]
Bank & Branch: Indian Overseas bank, 48, YUSUF SARAI, NEW DELHI 110016
IFSC code: IOBA0001070
Branch Code: 1070

It is therefore requested that the refund may pl be sent at the earliest.
Aditya Bhardwaj,
E-49, Ansari Nagar (West), New Delhi - 110029
Mb. No. : [protected] /[protected]
email: adi.[protected]@gmail.com
(Dated - 20/05/2011)

I am axis bank priority customer. i was applied for internet banking immediately when i have open the salary bank account in Axis bank. But due to not proper training of internet banking, i failed to register of mobile number in axis bank web site, due to their 12 / 10 digit system. Then i will click on 1-touch option by mistake. And thus the bank had direct debited Rs.800/900 to my salary account without intimation. In this matter I will sent mail two times to their customer care maid id, but they have not replied me. Still the bank are nither sent me the above device nor reverted my amount.

Please look in this matter and help me.

Thanking you.

Yours faithfully,
Amarsinh
[protected]

Dear sir,

DDA housing scheme refund was returned to Nodal Branch of Axis Bank Greater Kailash I New Delhi vide Blue Dart TrackDart ™ - Tracking Details



Waybill No : [protected] Reference No : 267826
Pickup Date 02 May 2011
From New Delhi
To Panvel
Status Returned To Origin
Contact Customer Service
New Waybill No [protected]

Waybill No : [protected] Reference No : RTO [protected]
Pickup Date 09 May 2011
From Navi Mumbai
To New Delhi
Status SHIPMENT DELIVERED
Date of Delivery 10 May 2011
Time of Delivery 11:28
Recipient Bank Stamp

My Application Form No for DDA housing scheme was 0267826. Concerned Bank authorities are requested to send refund vide ECS.I have already provided the cancelled cheque of SBI ONGC PANVEL


S P SHARMA
[protected]@yahoo.co.in
M [protected]

I made a payment to snapdeal.com from my axis bank netbanking account on 5th may .The amount got deducted from Axis bank account but the payment failed . This happened twice .
The snapshots of the transactions that were made are attached for reference .The refunds of the failed payments should be processed back into my account ASAP

Dated: May 17, 2011

TO,

The housing commissoner
dda,delhi,india.

cc : axis bank nodal officer.

Sub: regarding refund of cheque,s, payment o[censored]nsuceesful applications (as mention below) of dda housing scheme 2010.

1. Application no is 9586870 (Abdul rehman)
2.Application no is 9599145 (Mohd. ali)
3. Application no is 9599117 (Bilqueees rehman)
4. Application no. is 9599094 (Faizan rehman)
5.Application no. is 9599052( Faiza)
6.Application no. is 9599164 ( Mohd. ayub)
7.Application no. is 9634610( Abdul gaffar).

As mention above till today ,we are not getting refund cheques of above mention subject, please send asap ,and reply with name of bank And courier company , dispatch/refrence no.

Thanking You.

Abdul rehman.
Cell No.[protected].Phone no[protected]/245933
Hayat mansion, manglana road,makrana- 341505
Rajasthan,india

Dear Sir,

This is regarding my earnest money Rs 150,000 deposited for DDA housing scheme 2011. I haven't received the cheque yet even after almost 20 days. Despite of repeated attempt, I'm unable to contact Mr. Gaurav Tandon on the phone in the number given in the application brochure[protected]. Even no one in the branch is receiving the calls in the other numbers provided in their website.

Please look into the matter. Details are given as bellow.


Ranjit Deka
Form No - 0118702
Deposited Branch: AXIS Bank, Malviya nagar
206/[protected]
DD No 001146 Issued by ICICI Malviya Nagar Dated 21st Dec 2010

Dear sir

this is to request you that i am suffering too much problem, due to unavailability of my ATM PIN, NETBANKING PIN, CHEQUE BOOK

in November,2010 i applied for my Net- banking pin, address change & passbook but till date i didn't found that at my changed address.
after some days when i went to ATM i found that my pin no was changed (because they changed my ATM PIN instead of NET-BANKING PIN), after that there was only one option with me that was cash withdrawl by cheque, but now my cheque book is also finished,

dear sir,

near about two months ago (5th March,2010) i again applied for net-banking & address change in Mandya Branch, , but i didnt recieved my any pin no to my current residing address, now i am helpless, i am fully unable to use my bank account, in past one week i tried to much to contact on your customer care no. but i didn't found any proper response. please help me as soon as possible

i will be haighly thankfull to you

My ACCOUNT DETAILS ARE AS BELOW

1st A/c No. :[protected]

2nd A/c No.:[protected]

so sir please send the all above mentioned & recieved documents at Gandhidham Branch to me as soon as possible


Regards

Amitesh Pratap Singh

Hello,

I am a resident of Germany and had applied for a home loan via Axis Bank, Pune. The whole process has lasted for more than three months with no feedback or reply regarding the home loan.

After I applied for a home loan in February 2011 at AXIS Bank, Pune for a property in Pune, I was told that the whole process would be completed in 5-6 working days. Since I did not have an NRI account with Axis Bank, I was told to open one which I duly did. Because of this application, I was told that the application processing would take 2 more weeks. This was fine and I accepted it.

Thereafter I have been getting hardly any response from the bank regarding the home loan. It has been more than three months. Most verbal commitments by the bank authorities are never respected. No commitment is given in writing in spite of multiple requests. All emails are ignored, phone calls are never replied to and the whole process is extremely hazy and opaque.

I am on the verge of losing my property since the builder is not willing to wait anymore for the payment. The entire process has been a nightmare and AXIS bank has yet to give me a reply on the status of my loan. It is already May 2011 and it has caused me immense torture and mental harassment because of their unprofessional customer service!

Readers who read this note are hereby requested to refrain from applying for home loans via AXIS bank.

I definitely want to go to the consumer court of India and will need assistance for it. Please inform me if anyone can help me out on this issue.

Regards,
A bitter AXIS bank customer from Germany.
Email: libre.[protected]@gmail.com

On 16Apr2011 (Saturday) I tried to withdraw Rs. 7,000 from AXIS ATM Machine (Kopri Branch, Thane).

I guess the software had some problem and it showed time expired and transaction canceled, but the amount got deducted from my account

I had logged a complaint in the complaint book of Axis Bank at ATM Centre and complaint number is 1309 or 1389 (not clear in the copy)

AXIS ATM DETAILS
Address : 9, Saibaba Co - Op. Hsg. Soc. Opp. Bank Of Baroda, Kopri Colony, Thane (E), Thane, India.
ATM Machine Number : SPCNV6124

SBH account details :
Account holder Name : Mr. Ravi Mirani
Account No : [protected]

We went to Axis Bank (Thane Branch), but they said to complain at SBH Branch

Statement Details for 16 Apr :
ATM WDL
ATM 6932 AXIS BANK LIMITED THANE (EAST) MH IN
Amount : Rs 7,000

I have registered a complaint with Axis Bank in the complaint book at ATM (Kopri Branch, Thane) and also with my branch manager of State Bank of Hyderabad, Seawoods Branch, but still no solution

As per our communication with SBH, Seawoods Branch, there system displays "Account is debited, but cash wasn't disbursed"

Please help me get this issue resolved

Thanks & Regards
Amit Mirani
+91 [protected]

I intended to book two tickets from Delhi to Cochine for 29.5.2011.I searched the goggel.com and directed to site www.zoomtra.com. I filled the details and redirected to site riyaconnect.com. I made payement for two tickets ammounting to Rs.9872/- through my Axis Bank Crdit card No [protected] in the morning of 10.5.2011 around 5.20am. Whole process of payment was completed through HDFC Gate way . But at the end there was a message on the site of riyaconnect.com that there was some error and ticket could not be booked. I did not recieve any message on my mobile No [protected] regarding any transaction which i generally get immidiately after any transaction. It was written on the web page to contact company call center No[protected]. I made first phone call to the number at 5.25 am but there was no response. I again repeated the whole process and tried to book two tickets for same dates for same flight of Indigo departing at 6.20 from Delhi. and again made payment from same credit card. But again the same thing happened. Repeated phone calls remainde unanswered. After about two hours i recieved message from axis bank regrading two transactions for Rs 9872/-from my credit card.where no ticket has been booked and no mail has been recieved in my email [protected]@gmail.com. It is requested that the ammount be got refunded to me.

Thanks.
ASHOK KUMAR VAID, HOUSE NO 6,CANAL COLONY, REWARI

I have availed a home loan from Axis Bank.

This is the 3rd consecutive month when the loan EMI is getting deducted twice.
I have reported this problem on 3rd march 2011 but I have got NO solution yet.

Is there anyone who can help on this?
As an Axis bank customer - i am feeling very helpless and extremely frustrated.

There is a person Mr. Anil who is trying to help me on this but all in vain. He says that he doesn't know how to solve this problem as cheques are presented through Mumbai Office.

There has been quite a lot of irregularity in terms of depositing the cheque.
I have requested to activate ECS but it is more than 3 months and nothing has happened on this front too.

NOW - after all this pain & helplessness - I will definitely transfer the loan to some other bank.