Axis Bank Complaints & Reviews

I am complaining about deficiencies in timely disbursing loan sanctioned to me by RAC Axis Bank 46, Asaf Ali Road, Delhi, thereby making me lose approx Rs 36,000/- in that: -

I was sanctioned a loan of Rs 30 Lakh by Regional Asset Centre(RAC), Delhi, a branch of Axis Bank vide their letter No AXIS/09/HL/19836 dated 08 Aug 2009 for purchase of a flat offered by BPTP Builders in Park Serene Sect 37D Gurgaon. My loan Acct No is PH[protected] and customer ID is[protected]. First two installments were serviced by RAC in time but disbursement of third installment was delayed inspite of repeated reminders to all concerned well in time . The builder BPTP had offered a concession of 10% on Basic Sale Price(BSP) for all those who made timely payments. For third installment a cut off date of 05 Apr was kept. On 19 Mar 2010, I had made awritten request to RAC Delhi to service my loan on or before 05 Apr 2010 in order to enable me to earn concession offered by the builder. It was promised to me by Mr Manish Kalla of the RAC, Delhi that the loan will be serviced in time. Thereafter I kept reminding him and the RAC Head, Mr Nalin Tuli, to service my loan. But due to sheer lethargy on the part of Axis Bank employees the loan did not get serviced by 05 Apr 2010 and I lost the incentive amount of Rs 36000/-.

I want the Axis Bank to pay me the incentive amount of Rs 36000/ which I lost

KIND ATTN: THE BRANCH MANAGER

Dear sir,

I am anjana mishra, from delhi having a salary a/c No. [protected] in axis bank , rajouri garden branch from 2006. in Feb, 2011 when I check my know that my a/c has been lien by axis bank.

Sir, I am staying delhi alone & my salary is only 15,500/- and am staying in rented house. Sir just think how I can manage this month without money. Even I don’t have money to eat also. I really helpless. I request to please remove lien from my a/c . pl. sir,

I know I have credit card issue & my credit card No. [protected] from last 2 year I called up credit card people to settle my account. Even they don’t responding me.

So I promise I will pay my credit c ard money . please sir believe me.

Dear Sirs,

I J.Sureshkumar holding SB a/c At IDBI bank TIrupur Branch used my IDBI Debit card on 13 th feb 2011 at 6.30 am (ATM ID is S1AC 2101) to draw Rs 1800 at Axis bank ATM at PAdmavathypuram Tirupur Location.I DID NOT RECEIVE RS 1800 but rcd slip stating rs 1800 widthdrawn.

PL note my a/c n0 of idbi is [protected].Request to immediately take action and re-credit by Rs 1800 to my IDBI A/c.

This is really pathetic and serious as on Sunday iam unable to do any thing.

Regds/J.Suresh Kumar

Respected Sir,

I was opened an current account at Axis Bank Ltd ( CRPF Square ), Sol Code of the Branch: 551, as well as opened saving account on the date of 3rd Feb 2011 and my account is not opened yet when i am going to bank they are saying to me that we can't help unless and until the CPU is not generated account number ( when i was opened account ) they said it will be done within 4 working days now see how much working days are gone even every day i going to bank to get my status and same respond is getting i think i lossed my price so i thought to inform consumer complaints forum so that i can get any solution.

Regards
Dinesh Kumar Mohanty
+91-[protected]

On 7th of feb 2011 I had a transaction through vijayaBank ATM at GT Road Panipat OF Rs.5000/- using debit card no. [protected]of Axis Bank.The details of Bank of India is as follow:-
I faced the problem of system error and I couldn't got my money.
But the same amount was deducted from my account, which I came to now through my ministatement of Axis bank.
Please do the right action at your end so I can get my amount back.
My account no.[protected]

i am receiving the calls since yesterday morning regarding the arrest warrant for non payment of credit card dues. First i received the call from Mr jaipal reddy contact number[protected] from hyderabad) claiming to be inspector and screaming in foul language that arrest will be made if money not paid in 2 hours. Then he gave number of some lawyer Mr krishnamurthy( from bangalore) contact number ( [protected]) telling that if money is not paid then you will be arrested and presented in bangalore court.
i called him and told him that we want to settle the card but give some time for so but he insisted on payment within two hours which was not possible from my side. Next i received the call from delhi police headquarters that he is an inspector ( contact number [protected]) and again threatened for arrest within 15 minutes.He used such filthy foul language and very rudely threatened and again pressed for talks with advocate krishnamurthy.
Kindly let me know whether all this is justified and whether such threats are for real.
I am completely depressed because of all this, so kindly let me know how to proceed in all this.
The credit card was from axis bank and i had talked to these people on behalf of my husband.

Wrote numerous mails at nodal.[protected]@axisbank.com and cmt.[protected]@axisbank.com but they bother to reply ...
I, Chetna Karnani have recently closed my savings account - [protected].
I would want to know, when my account for over 6 months old, then why was I charged 270.00 towards account closure and why was the amount not deposited to the other requested account.

axis bank is the worst bank u will ever see in home loans ,they are cheating many customers by deducting amounts from there account has being banks fault, they are the irresponsible people, they only promise things evry day atleast 20 to30 customers are irritated in bangalore jayanagar branch as i was visiting the branch regularly.even my files have been held the amount is not disbursed has its more than 2 months. sumtimes i feel why did i give and now i dont have any option please guys trust me its the wort bank u will ever see in ur life.

My Self Mukesh Kr. Rajpoot, I have an account in Axis Bank account No. [protected] in Sector 18 Noida (UP) branch. I was lost my ATM Card on 25th Jan 2011 and I had launch my complaint regarding my ATM blocking on 27 Jan 11, and your executive saying that I got my new card within seven days. But still I m not getting my card.

Actually this account is my Salary account and I am also forward my request for address changing. So on 29th Jan 11 I make a request in Greator Noida branch for new ATM card and changing my address of residence. I submit my Personal Banking passbook of Punjab National Bank in that branch for change my personal/permanent address for communication.

11 day go I m not receive any ATM card and till my adders not change

In 5th Feb I make a call in my home branch and they tell me we are not receive any request from your end and Greator Noida Branch’s end. But that day Greator Noida branch’s executive tell me he was post my request after 5 hour. Then I make a call on your customer care and the executive telling me the ATM issuing time period is 10 to 12 days

Tell me who is right person and why your executive’s give wrong commitment to customer’s

Rs. 60/- also deducted from my Account so why anyone help me.

Please Tell me what should I do in this case

Without ATM card I m suffering without money. Because I can’t make purchasing with cheque.

hellow sir I, ALOK KUMAR, have a saving A/C in UNION BANK OF INDIA(UBI) & also have a ATM o[censored]BI and i try to withdraw the maney (Rs. 10000/-) from axis bank ATM on 31/01/2011 but i did not receive cash and when i check my A/C the same amt. had deducted. I complaint to both bank (UBI and AXIS) and also to customer care o[censored]BI then i got a complaint no. 845699.
kindly solve my problem and cradit my a/c with the same amt i.e. Rs. 10000/-.
my a/c no. is [protected].
If you need any furhter detials pl. call me on Mobile NO. [protected]. OR send me mail on [protected]@gmail.com

Reply awiated.
thanking you.

10000 Rs deducted from my "union bank of India" account number [protected]


axis bank ltd.
tajpur road-cd

date: 31/01/11
time 14:23
record no. 3154

i have complained about it to customer care axis bank [protected]
no refund till now.......
alok kumar
[protected]
[protected]@gmail.com

My card No:[protected] of Axis Bank credit card,as on billing date there is Rs.350 credit in my account,but Axis bank people charged over limit fee of RS.500 after trhee days my billing,i sent query regarding this case,no one can responded peoperly,Plz do the needfull.

Thanks and Regards,

Rajasekhar
Card NO:[protected]
Ph NO:[protected]

Dear Sir/Madam,

I am Rajesh Kumar Repaka i have opened an account in AXIS Bank Ltd. [CHINNAMIRAM [AP] Branch] on 12/01/2011 Savings Bank Account. The bank has sent me a message to my mobile that i have received a "Welcome Kit" through BLUE DART courier on 21/01/2011 and i got the kit with Debit card,Cheque book,Account Number and my account category is SBEZY. They noticed me that i will get the PIN numbers and Passwords within 2 or 3 days. But now the date is 01/02/2011 and 10 days passed, when i have contacted the bank for my PIN number and passwords that i have not yet received,the bank is behaving carelessly and not responding properly. When i go to the bank they advised me to apply for new PIN number charging Rs:54/- by submitting an application to the branch manager. The bank itself should check this problem and send me a new PIN number freely, instead of this its asking me to pay the money for PIN number. If i lost the PIN number i can pay the money but how could i pay the money and take the PIN, the bank should give the PIN number and necessary passwords freely for the first time. So Kindly I request you please to take the action and HELP me.

Thanking you,

Regards
Rajesh Kumar


My Bank Account Details:
Name: Rajesh Kumar Repaka,
Branch : AXIS Bank Ltd. [CHINNAMIRAM [AP]]
A/C Category: SBEZY (Easy Access SAVINGS ACCOUNT)
A/C No: [protected]

Contact Details:
E-mail ID: rkrajesh.[protected]@gmail.com
My mobile no: [protected]

Bank Details:
AXIS Bank Ltd.
7-132,
J.P Road,
Venkat Raju Nagar,
CHINNAMIRAM,
BHIMAVARAM - 534204.
West Godavari District.
Telephone Nos:[protected], 229188

sir, I,vibhor agarwal,have a savings account in your old rajinder nagar branch in delhi(axis bank). My account no is [protected]. Yesterday,i tried to withdraw money through atm,but a message flashed saying the card was blocked. I had it checked only to come to know that my account was closed on the 31st jan,2011. I contacted the branch manager on [protected]. I was told that my account has been closed because the address mentioned in my account had been changed. my mobile number is updated in my account details,but i was not called even a single time. The manager told me that he sent letters to my address,which returned undelivered. Instead of this hastle,he could have just given me a call. Now, i asked him to resolve this problem. He told me that he'll find a solution and revert back in 5 mins. after this,i didnt receive any call from him. Around an hour later,i called him,but he did not receive my call. I called him from a different number,he received it and spoke very rudely and cut the phone. Kindly resolve my problem and revert back to me.
my email id is - [protected]@yahoo.co.in
my phone number is - [protected],[protected]

CHEQUE OF RS 3.1 LACS,DT 04.08.10 WAS SENT BY AXIS BANK,SECTOR 16,NOIDA TO MY ADDRESS AT DEHRADUN.THE AMOUNT/CHEQUE WAS REFUND FROM GREATER NOIDA INDUSTRIAL DEVELOPMENT AUTHORITY.THE CHEQUE /WARRANT NO.000355,DT 04.08.10 WAS RECEIVED BY ME ON 18.11.10 AFTER LOT OF FOLLOW UP WITH THE CONCERNED BRANCH OF BANK AND THE COURIER COMPANY.NOBODY FROM THE AXIS BANK EVER CHECKED WHETHER THE CHEQUE HAS BEEN RECEIVED BY THE CUSTOMER OR NOT.MOREOVER, WHEN THE CHEQUE WAS RECEIVED BY ME ON 18.11.10;ITS VALIDITY HAD EXPIRED.I HAD TO AGAIN FOLLOW UP WITH BANK TO GET THE CHEQUE/WARRANT RE VALIDATED.THE AMOUNT WAS FINALLY CREDITED IN MY ACCOUNT IN DEC'10.I SENT A LETTER DT 18.11.10 TO THE CONCERNED BRANCH OF AXIS BANK,AT SEC-16,NOIDA TO RE VALIDATE MY CHEQUE/WARRANT.CONCERNED BANK OFFICIALS INFORMED ME THAT LATE DELIVERY OF CHEQUE IS NOT THEIR RESPONSIBILITY.COMPLAINT WAS ALSO LOGGED BY ME WITH THE COURIER COMPANY AT THEIR WEBSITE XFAS LOGISTICS PVT LTD ON 20.01.11 BUT THEY HAVE ALSO NOT RESPONDED AND VERBALLY INFORMED ME THAT THE MATTER IS OF CONCERNED BRANCH OF BANK ONLY.I REQUEST ACTION/PENALTY AGAINST THE CONCERNED BANK AND BLACKLISTING OF CONCERNED COURIER COMPANY WHO ARE TAKING THE MONEY OF CONSUMERS FOR GRANTED AND NOT DELIVERING THE SERVICES THEY OUGHT TO GIVE.MOREOVER, NOBODY EITHER BANK NOR COURIER IS TAKING RESPONSIBILITY OF THE ISSUE.

REGARDS,ROHIT MOHAN,[protected].

Hi,

I Have choose Cheque Book option from vaishali & other nearest ATM"s of Axis Bank , Ghaziabad many times, But its been more than 6 months I havent Received my cheque book.. My Account No is [protected], Gurgaon Branch..This Types of Services is created lot of problem as my Account is in gurgaon branch & its not possible for me to visit each time to branch for minutes things...

Please Help & do the Needfull ASAP & Help me in Issuing my cheque book to my Home Address

Regards
Shivangi jain

On 14th Dec 2010 I requested to open a FD for Rs.60000. Instantly same amount got deducted from my SB account (FDQ717). FD didn't get opened. On 27th Dec 2010 Bank returned Rs.60000 to my SB account. They said my PAN no. was not there in their database. Firstly, if PAn no. was not there why they kept the money for these 14 days? What they did with it? I missed 8.25% interest for the same for 14 days. Secondly, around six monthes back I personally visited the branch and submitted the photo copy of my PAN card. Why it had not been updated? Total incident was a mental harrasment to me.I want 8.25% interest on Rs.60000 for these 14 days. Please look into it.

Hi
I wanted to share a bitter experience I had with Axis bank loan division. I had taken a car loan from Axis bank in Mar 2008 for an amount of 3.1L. Till Dec 2010, i didnt had any problem because the EMI was debited from account with out any problem. In Jan 2011, i wanted to preclose this loan, and as a result, i wanted to know the amount i have to pay for the preclosure. I tried different phone numbers but all my efforts was in vain. I first tried the customer care number[protected] and asked for the details. They clearly mentioned that the mentioned number was only for banking customers not for loan. I got few more numbers from this customer care claiming that i will get information about my loan. The numbers given was 2431 5670 to 2431 5675 and 2431 5661 to 2431 5664. I tried to these numbers many times many days, but every time, it was ringing but no response.
Desperately, i thought to approach my nearest branch and i got the same responce as from the customer care number for my enquiry. The branch is only for providing information only on banking details and to provide loans. I was so furious and with no option left, i had to visit their loan dealing branch which is in TNagar, Chennai to know the details. I lost one full day and lot of other time doing this.
In this modern times, i havent seen a bank like this which makes the customer roaming around for details. I am a customer of ICICI bank and i used to get whatever information needed thru internet/online banking/nearest branch. So claiming the best bank in India, why cant stupid Axis bank provide a better customer expereince?

Sir , On 1st aug 2010 ,I visited the ATM of Axis bank in bathinda to withdrawl a amount of Rs 5000 . But I didn't get that payment from there . After transaction I got No Money & No Slip from ATM . I again tried for the same but ATM showed the error that link is down and I came back on very next day I found that amount of Rs 5000 was debited in my account . For the same I complined to the Axis bank branch at Bathinda and they said that don't worry sir, your amount will be credited in account within 15days. But afer 15 days when I again visited to the bank for the same then I am shocked , when they said sir your transaction was successful . Sir I asked them for the cctv clips where I got the amount ? I am again shocked when I found that there was no cctv in that ATM booth . I have looged the complaint through Tollfree also but same revert from them . Kindly Help me for the same .
Thanks & Regards
Vivek Kansal
[protected]
A/c No [protected]
Branch Name :-- Axis Bank Bathinda

Dear Sirs,

I hold an Axis Bank Credit Card. In its November 2010 statement Axis Bank wrongly charged me with Rs.8,800 (Rupees Eight Thousand Eight Hundred only) against Mahanagar Telephone NI Mumbai.
The chronology of events is as follows:

1. On 23.10.2010, I received sms from Axis Bank stating that “Your Axis Bank Credit Card 7914 is blocked for internet transactions due to incorrect password.” However, the fact is I did not use my card for any such online transactions.
2. I promptly called up Axis Bank Customer Care no. on 23.10.2010 asking for details of the transaction. I was told that there were some 10-12 attempts to make payment and hence my card was blocked. I requested the Customer Care Executive to immediately block and cancel the card, and if possible issue me a new credit card. The Customer Care Executive further informed me that a transaction of Rs.2,200/- has been made and she referred to some online bill payment platform through which the payment was made.
3. Through their phone IVR, I got the same information that an amount of Rs.2,200/- has been debited to my account.I thought it better to wait for the statement to get a clear understanding of the transaction made.
4. However, on receiving my latest statement dated 20.11.2010, it showed four transactions of Rs.2,200/- each (total amount of Rs.8,800/-) against Mahanagar Telephone NI bill payment done on 23.10.2010. On enquiring with Customer Care no. on 29.10.2010 and 30.10.2010, I was given the following transaction ids: 049733, 048288, 018507, 035756.
5. I have neither made the transactions myself nor have I authorized any person to make the above transactions. This is a horrifying case of misuse of my credit card details (though I am at loss as to how the given transaction could be effected without my knowledge and how the online security of Axis Bank could be breached).
6. In my email dated 01.12.2010, I enclosed the charge dispute form and the copy of credit card statement for necessary action of Axis Bank, requesting them to please take up the matter with Mahanagar Telephone NI to identify the fraudster and release me of the burden of payment for which I am in no way responsible.
7. Over a period of one month, through its various emails, Axis Bank refused to accept my complaint stating things like my email id was not registered (thought I kept receiving their emails on the given address). Though I was constantly in touch with Axis Bank customer cell executives via phone, emails registering the dispute, and letter posted to Axis Bank.
8. However till 30.12.2010, Bank kept insisting that I was delayed in registering the complaint and hence the same cannot be taken into account. On the same day I wrote to their Grievance Redressal cell, after which I received an email (on 18.01.2010) from Axis Bank stating that they have registered my complaint and they will investigate the case. However on 25.01.2010 they wrote to me that since “the disputed transaction is a sucessful E-comm transaction(verified by visa)by using user id and password which is available only with card holder.Since the transactions are performed in secured environment we are unable to raise the dispute or charge-back against the transaction and you are liable to make the payment for the same”.
9. I asked them for details of payments like the account number and name of the person which they refused to share.
10. Throughout my interaction with Axis Bank on the disputed transactions:
a. Their authorities have resorted to delayed response to my emails and refusal to divulge information.
b. If I am required to make payment for these transactions then I have the right to know where the money has gone. Bank has refused to given any information.
c. Their nodal officer responsible for grievance redressal has not replied to my emails.
d. I could reach them only through emails. Their authorities are not available on phone (the customer executives put down phone twice on me stating that they could not hear me) and in person (I sought an appointment to discuss the issue).

Please guide me as to how I could take up the matter with Axis Bank so that atleast they seriously attempt to investigate the case (which has not yet been done on their part).

Thanks and Regards,
Deepali I Pandey