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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 95

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K
kevin k kalarickal
Aug 3, 2021
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It's showing blacklisted when I tried pay using fastag at toll points, I have recharged with 500 2 days ago but still it's showing blacklisted Please help out
Sep 4, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2021
Axis Bank Customer Care's response
Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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    viveksingh009
    Aug 2, 2021
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    Hi,

    Today I got the message that my total balance got debited rs 663.00 without my permission from axis direct, I don't even have a Demat account from axis please refund my amount.

    My name:vivek Singh

    Thanks & regards,
    Vivek Singh
    Sep 3, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 03, 2021
    Axis Bank Customer Care's response
    Hi Vivek, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
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      Resolved
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      Resolved

      Address: Gosai talab mirzapur

      Sir/Madam, I have purchased Credit card from AXIS Bank on 02.08.2021 i have received message from ECPP Assistance for your Credit card account debited 1, 699/- by ECPP assistance. Without my permission One assist Charged 1699/- from my Credit card account after that i have called One assist Complaint Number for Cancellation of My insurance policy and refund the amount there is no response from one assist Kindly Cancel the policy and refund the amount Ecpp Assistance Membership Number : IA4936695.
      Aug 2, 2021
      Complaint marked as Resolved 
      Sir/Madam, I have purchased Credit card from AXIS Bank on 02.08.2021 In i have received message from ECPP Assistance for your Credit card account debited 1, 699/- by ECPP assistance. Without my permission One assist Charged 1699/- from my Credit card account after that i have called One assist Complaint Number for Cancellation of My insurance policy and refund the amount there is no response from one assist Kindly Cancel the policy and refund the amount Ecpp Assistance
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 03, 2021
      Axis Bank Customer Care's response
      Hi Avesh, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
      Dear Customer,

      We have tried to contact you on the contact numbers registered with us, however unable to connect.

      Please feel free to contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any assistance.

      Regards
      CPP Team
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        Amol Dapke Patil
        Aug 2, 2021
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        INR 59 debited from A/c no. XX2929 on[protected]:18:53 IST at Sign verf chrgs-(UTIB[protected]_.

        As have no mandate done with any. Please help. Contact me via

        [protected]
        [protected]@gmail.com
        Sep 3, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 03, 2021
        Axis Bank Customer Care's response
        Hi Amol, we wish to inform you that the charges levied are valid and applicable as per the schedule of charges. Regards, Team Axis Bank
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          M
          M>JAVED
          Aug 2, 2021
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          Resolved

          Address: Banglore

          Hi,

          Today morning I got a message that my total balance got debited to rs 663.75 without my permission from axis direct. I don't even have a Demat account from axis.

          Please refund my amount.
          +1 photos
          Sep 8, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 04, 2021
          Axis Bank Customer Care's response
          Hi, we request you to get in touch with Axis Direct support at [protected]@axisdirect.in or you may call our support team at[protected] and the executives will assist you further in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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            P
            pdpatel60kota
            Aug 1, 2021
            Resolved
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            Maine date 15/07/2021 ko central bank of india ke debit card se meri car no.RJ20CG3880 ka fastag me 500Rs. ka recharge karwaya tha. mere account me se ye paise deduct ho gaya hai. jo mere bank ac.ke statement me entry show ho rahi hai. maine bank ke email:edit.[protected]@axisbank.com pe avshyak report bhej di hai.kintu aj tak mere acc.me paise return aye hai nahi mera fastag recharge huwa hai
            mera adress:- purushottam das patel
            mobile no.[protected]
            email: [protected]@gmail.com
            Aug 5, 2021
            Complaint marked as Resolved 
            Mere pass से mobile no. Manga tha eske bad kya huwa iska Pata nahi chal PA raha hai.mera fastag balance badha nahi hai. Iska solution chahiye. Sir g.
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 03, 2021
            Axis Bank Customer Care's response
            Hi, we request you to share the interaction ID for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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              A
              Alok_bitu
              Aug 1, 2021
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              I want to settlement our axis bank credit card. card last four digit number is 9087.. kindly settlement as a 15%. bcz i have pay almost all amount but that amount hold due to some dispute but but resolve by you.. so kindly settle . i am not able to pay..so please settlement within 15-20%
              Sep 3, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 02, 2021
              Axis Bank Customer Care's response
              Hi Alok, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
              [protected]
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                Alok_bitu
                Aug 1, 2021
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                Personal loan

                I have taken personal loan but i am not able to repay. i will pay 20% settlement amount in 3 emi. kindly proceed. Alok Kumar.loan no.0937....
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                anantajabe25
                Aug 1, 2021
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                I haven't applied any new credit card but got sms
                "Thank you for applying for Axis Bank MY Zone Credit Card. Joining fees: Rs. 500 and Annual fees: Rs. 500. Please note application ID MLP[protected] for reference."

                Now today send bill Rs. 590 for ho joining fee.

                Please do the needful
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 02, 2021
                Axis Bank Customer Care's response
                Hi Ananta, we request you to share the registered number for further assistance in the referred matter. Regards, Team Axis Bank
                Aug 02, 2021
                Updated by anantajabe25
                Registered Number is - [protected]
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                  P
                  Priti Belsare
                  Aug 1, 2021
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                  Resolved

                  Address: PUNE
                  Website: www.axisbank.com

                  Dear

                  I have already made the settlement of my credit card

                  And that card is not in used

                  Minimum payment of INR 2622 and total payment of INR 52421.26 is due by 02-Aug-2021 for your Axis Bank Credit Card no. To avoid any further charges kindly make payment on immediate basis. To clear the outstanding payment, Click here https://pybnk.in/la58y Ignore if paid.

                  we r receiving regular payment overdue message

                  We have visited credit card department on JM road pune many times but received response only that is under processing. We made the payment on 25.06.2021

                  So how it can be possible which process taking more than 30 days for this we cannot understand

                  Kindly close this matter urgently

                  I don’t want any message for overdue

                  Please note

                  Please confirm and oblige
                  Sep 3, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 02, 2021
                  Axis Bank Customer Care's response
                  Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    J
                    Jiojayu15
                    Jul 31, 2021
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                    I saw bank statement "the a/c balance is rs.0 info brn to acct closed in full and final set" . This activity have been done without my concern please look into this matter . I didn't receive any mails massage about this.why this happened.
                    Request you to help me and refund back my account.
                    And i dont want this again in future.
                    Please let me know if you need any other information.
                    regards
                    Sep 3, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 02, 2021
                    Axis Bank Customer Care's response
                    Hi, we request you to share the registered mobile number for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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                      K
                      KiruthikaSubbu
                      Jul 31, 2021
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                      Address: Karur

                      My father took agriculture loan for which interest has to be paid once in two months. He paid the last due amount after 2 months due to pandemic situations. Even after paying the interest amount we get calls from head office stating that they haven't received update in payment. How can a bank work where there is no update on payments even after a month??!!. The staff on call asked us in a really bad manner and humiliated my father. We have even kept our land as assurance to the bank. We can't fool them by not paying loan amount since they have our property documents. Their customer service is really bad and outrageous
                      Sep 13, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 02, 2021
                      Axis Bank Customer Care's response
                      Hi Kiruthika, we request you to share the registered mobile number for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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                        H
                        hemanthtripathi
                        Jul 30, 2021
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                        Extremely aggressive and abusive language by Axis bank

                        Address: Bhayandar

                        Hello Axis Bank,
                        Date of the incident - 26th July 2021
                        Client number - unknown
                        Client name/ref: Sridevi Tripathi - Loan Defaulter phone number - +[protected]
                        Relationship with the client - Ex-Wife
                        Issue - Regularly abused and threatened by phone calls and disturbing parents by visiting their house.
                        Axis phone number which threatening us - +91 [protected]

                        Hello Axis Team,
                        I...
                        +1 videos
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                        hemanthtripathi
                        Jul 30, 2021
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                        Address: Bhayandar

                        Hello Axis Bank,
                        Date of the incident - 26 July 2021
                        Client number - unknown
                        Client name/ref: Sridevi Tripathi - Loan Defaulter phone number - +[protected]
                        Relationship with the client - Ex-Wife
                        Issue - Regularly abused and threatened by phone calls and disturbing patterns by visiting their house.
                        Axis phone number which threatening us - +91 [protected]

                        Hello Axist Team,
                        I have always appreciated the professionalism of your bank. However, recently I have been extremely shocked and disturbed by the overly abusive and threatening calls made by Credit Card Recovery team of Axis.

                        Sridevi Tripathi was married to be for 14 days only (married on 14 December 2014 and separated on 29th December 2014). We signed a separation agreement in 2017 and filed for divorce in 2020. We have been living separately since 2015.

                        She applied for and has been using Axis credit cards (and also from other banks possibly) since last many years without my knowledge. There has been absolutely no verification of address or family contacts by your bank.

                        Since last 6 months, Axis recovery agents have been visiting my dad's house which was used in her credit card address without their knowledge. They very politely told the agents that Sridevi Does not live at that address anymore. I and my whole family have also been receiving calls about Sridevi. We have always politely cooperated and provided as much information as we had. However, to my extreme disappointment, last few days the calls have been extremely abusive and threatening. This is not a unprofessional behavior, but it is also pointless as you are abusing and threatening a wrong person, who has nothing to with the credit/loan amount.
                        I have added a recording of your agents call with my brother.
                        Can you please look in to the matter at the earliest.

                        best regards,
                        Dr Hemant Tripathi
                        +1 videos
                        Sep 13, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 04, 2021
                        Axis Bank Customer Care's response
                        Hi, we request you to share the number on which calls are made for us to check and assist further. Regards, Team Axis Bank
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                          K
                          k usha
                          Jul 30, 2021
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                          Resolved

                          Address: 6-3-879/B first floor, G pulla reddy BL, green lands, begumpet road hyderabad, 500016

                          Axis debit card is provided by the company in which I worked last year. so I am not using that card now but it is automatically converted to savings account and money was deducted from it.
                          +1 photos
                          Sep 6, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 02, 2021
                          Axis Bank Customer Care's response
                          Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                            D
                            Diwakar078
                            Jul 30, 2021
                            Resolved
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                            Resolved

                            Address: Axis bank Giridih, raja bangla ,Jharkhand 815301

                            Hi Team,

                            I have taken a personal loan of amount 210000 from Axis bank Giridih,
                            Jharkhand at the rate of 17.99% percent for 24 months .

                            The Emi amount for the month (10483) and already paid 18 Emi's.
                            The total amount paid to bank for loan : 197061.
                            Detailed analysis of loan amount below:

                            Principal paid: 153095
                            Interest paid till date : 43966
                            outstanding still showing : -97712

                            As per the calculation ideally bank has to take interest : 37 k (as interest is 17.99). i.e is already more than the amount taken.
                            Another thing if I will minus Amount to the amount paid :[protected]
                            ~ 51000

                            if I will convert to EMI = 51000/10483 = 5 Emi .

                            But as per bank is telling still 8 Emi are pending.
                            Please check with bank to correct the outstanding amount and rectify the Emi left. The action from our end will be highly appreciated.

                            Thanks.

                            Regards,
                            Diwakar Singh
                            [protected]
                            Sep 10, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 04, 2021
                            Axis Bank Customer Care's response
                            Hi, we are request you to visit the nearest Loan centre for further assistance. Regards, Team Axis Bank
                            Verified Support
                            Aug 04, 2021
                            Axis Bank Customer Care's response
                            Hi, we request you to visit the nearest Loan centre for further assistance. Regards, Team Axis Bank
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                              Adriandrebel
                              Jul 29, 2021
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                              Resolved

                              Pathetic customer care. I have called countless times for assistance on logging in to my credit card phone application as all they say is they will share a link from where I can log in. I do not know to whom they send the link to as I have not received anything. I then sent an email and the same thing was said - a link will be sent. What kind of rubbish service is this? Get this sorted out asap. I dont want such poor service company to be associated with me

                              [protected]@gmail.com
                              Sep 6, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 02, 2021
                              Axis Bank Customer Care's response
                              Hi Adrian, we request you to share the registered mobile number for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
                              Sep 28, 2021
                              Updated by Adriandrebel
                              [protected]
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                                S
                                Shailendra Jadon
                                Jul 29, 2021
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                                Resolved

                                Address: Necc Ltd., 9062/47 Ram bagh Road, Azad Market

                                N

                                Dear sir,
                                I would like to file a complaint regarding fraud transaction done from my credit cards Dated 19.07.2021 11.25 AM,
                                i am getting phone Massage from mobile no [protected].[Dear Customer your outgoing calls will be stopped due to peing ducuments. Call Helpline No [protected] immediately your mobile will be deactivated in 24 hrs] (Rahul sharma) and saying that he calling from Airtel regarding your Mobile No. is deactivated, for activation of need Ekyc through share your mobile ANYDESK i am giving anydesk id .
                                And my credit cards is debited by Rs.13.90 & 22756.30 in two transactions. I am filling police and customerecare axis bank complain for “unauthorized transaction”.
                                Transaction details as below:-

                                1- This complained was regarding unauthorized deduction of Payu Payment Pvt. Ltd. Transaction Rs13.90/- Ref. ID.[protected] Date.19.07.2021 (11:14:43 AM)
                                2- Electrical Bill Transaction Rs 22756.30/- Ref. ID.[protected] Date.19.07.2021 (11:25:42 AM)
                                Complained logged on 19th july 2021 around 11:45AM (Request No is:[protected]

                                Kindly do the needful and try to get refund.
                                My LIC Credit Cards detail no [protected]
                                Bank name – Axis bank
                                Card holder name – Shailender Kumar
                                Mob. No. [protected]

                                Thanks with Regards
                                Shailender Kumar
                                +1 photos
                                Sep 8, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 02, 2021
                                Axis Bank Customer Care's response
                                Hi Shailender, we are working on your concern raised via SR number 68587222 and shall be responded shortly. Regret the inconvenience caused. Regards, Team Axis Bank
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                                  S
                                  Shailendra Jadon
                                  Jul 29, 2021
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                                  Address: Necc Ltd., 9062/47 Ram bagh Road, Azad Market

                                  Dear sir,
                                  I would like to file a complaint regarding fraud transaction done from my credit cards Dated 19.07.2021 11.25 AM,
                                  i am getting phone Massage from mobile no [protected].[Dear Customer your outgoing calls will be stopped due to peing ducuments. Call Helpline No [protected] immediately your mobile will be deactivated in 24 hrs] (Rahul sharma) and saying that he calling from Airtel regarding your Mobile No. is deactivated, for activation of need Ekyc through share your mobile ANYDESK i am giving anydesk id .
                                  And my credit cards is debited by Rs.13.90 & 22756.30 in two transactions. I am filling police and customerecare axis bank complain for “unauthorized transaction”.
                                  Transaction details as below:-

                                  1- This complained was regarding unauthorized deduction of Payu Payment Pvt. Ltd. Transaction Rs13.90/- Ref. ID.[protected] Date.19.07.2021 (11:14:43 AM)
                                  2- Electrical Bill Transaction Rs 22756.30/- Ref. ID.[protected] Date.19.07.2021 (11:25:42 AM)
                                  Complained logged on 19th july 2021 around 11:45AM (Request No is:[protected]

                                  Kindly do the needful and try to get refund.
                                  My LIC Credit Cards detail no [protected]
                                  Bank name – Axis bank
                                  Card holder name – Shailender Kumar
                                  Mob. No. [protected]

                                  Thanks
                                  Shailender Kumar
                                  +2 photos
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Keshab Basumatary
                                    Jul 29, 2021
                                    Resolved
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                                    Resolved

                                    Customer Name Keshab Basumatary
                                    Loan A/c: PPRO[protected]

                                    Fine on June/2021 Rs 300/- is proposed to charge Why ?
                                    On June/2021 Fund was sufficient (statement Ready if needs)

                                    More than 20 times or 30 times call in a day giving disturbance from your side why ?
                                    Sep 24, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Jul 29, 2021
                                    Updated by Keshab Basumatary
                                    Customer Name Keshab Basumatary
                                    Loan A/c: PPRO[protected]

                                    Fine on June/2021 Rs 300/- is proposed to charge Why ?
                                    On June/2021 Fund was sufficient (statement Ready if needs)

                                    More than 20 times or 30 times call in a day giving disturbance from your side why ?
                                    Verified Support
                                    Aug 02, 2021
                                    Axis Bank Customer Care's response
                                    Hi Keshab, we request you to share the correct loan account number or registered mobile number for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
                                    My EMI loan amount of Rs 45398/- per month
                                    Deduction date on very month: 5th Example-05/06/2021
                                    Account number of loan & mobile number are available with the office.

                                    If your office fails to deduct the same amount against the loan sanctioned, then who will pay penalty.
                                    I sincerely request your honour to settle the same.

                                    Dr Keshab Basumatary, customer
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