Claimed

Axis Bank Complaints & Reviews

2.6
Updated: May 25, 2026
Complaints 13015
Resolved
6562
Unresolved
6453
Contacts

File a complaint to Axis Bank

Having problems with Axis Bank?

File a complaint and get it resolved by Axis Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Axis Bank reviews & complaints page 93

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Piyush B.
Aug 18, 2021
Resolved
Report
Copy
Resolved

I tried to withdraw money from Axis bank ATM center. The process went smoothly till it said "Collect money" on the screen. But the cash wasn't dispatched. I waited for about 10 minutes. The card was stuck in the machine too. I tried pressing "cancel" etc but nothing worked.

(Attached screenshot has terminal number of the ATM)

There was no security personnel present there. And the only phone number provided was not toll free.

In this age of 'unlimited free calls', people don't keep much talktime balance in their phones.

There were people waiting outside for about 15 minutes. And I couldn't leave either as the card was stuck in the machine.

Miraculously, the cash was dispatched after a long time. Till then, I had to wait there like am ###, with no idea about who to call and what to do.
Sep 24, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2021
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused and request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atmminimumcashwithdrawallimitminimumcashwit.aspx and raise a dispute for the referred transaction. Regards, Team Axis Bank
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    shashi mitter
    Aug 18, 2021
    Resolved
    Report
    Copy
    Resolved

    I never asked for new debit card and charged Rs 1770 and debited in my account No.[protected] in branch Phase VII. Mohali. I visited the branch today, and found behavior of staff is not correct. Instead of satisfying customer they made some excuses.
    Oct 3, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Aug 18, 2021
    Updated by shashi mitter
    kindly credit the amount of Rs 1770 which is debited towards the cost of new debit card
    Verified Support
    Aug 19, 2021
    Axis Bank Customer Care's response
    Hi, we request you to share the branch details where you have visited for us to check and assist you further. Regards, Team Axis bank
    Verified Support
    Aug 21, 2021
    Axis Bank Customer Care's response
    Hi Shashi, we have raised your concern via SR number 69023727 and shall be responded shortly. Regards, Team Axis Bank
    Verified Support
    Aug 24, 2021
    Axis Bank Customer Care's response
    Hi, we regret for the inconvenience caused. As per Service Request number 69023727, we understand bank official has contacted and addressed your concern. Further, as advised by branch we request you to kindly visit your home branch and submit the card and simultaneously branch will initiate the reversal request for charges. Regards, Team Axis Bank
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mohit behl 614
      Aug 18, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: Ashoka bye pass Rohtak

      My auto-pay request has not been cancelled on phone pe and my money is blocked
      Sep 22, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 21, 2021
      Axis Bank Customer Care's response
      Hi Mohit, we request you to share your registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        U
        Umesh@1992
        Aug 18, 2021
        Resolved
        Report
        Copy
        Resolved

        I opened my account no [protected] by axisbank employee of Yamunanagar branch (haryana). While opening he said he will opening a current account. Now when account open the payment which i done for opening by upi received in my account after 6 days. For this i have to complaint maby times. After this i done transaction o[censored]pi. After 7-8 they call they said ur account is freezed u cnt do transaction. Because u done ypi transactions its not ur current. Its ur individual account. After few hours they put my balance in negative 1 lakh rupess. They made harassment to me. Nd making my wastage by visiting their branch again nd again
        Sep 24, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 21, 2021
        Axis Bank Customer Care's response
        Hi Umesh, we are working on your concern raised via SR number 69023312 and shall be responded shortly. Regards, Team Axis Bank
        Verified Support
        Aug 24, 2021
        Axis Bank Customer Care's response
        Hi, we understand that the bank official from branch have taken corrective measures to remove freeze from a/c. Sorry for the trouble caused at branch. We have made a note of the feedback shared by you for further review in terms of branch. Regards, Team Axis Bank
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kuldeep M
          Aug 18, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: ATM-WDL/+131 Sewak Park, Dwarka Delhi 110059

          [protected] is the Customer id and 17/8/2021 ATN se Kuch maine pese nikalne but Account se cut gye aur Cash nhi Mile so pls ASAP
          Sep 21, 2021
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 21, 2021
          Axis Bank Customer Care's response
          Hi Kuldeep, we request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atmminimumcashwithdrawallimitminimumcashwit.aspx for more information on the referred topic. Regards, Team Axis Bank
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Roshanpawar378
            Aug 18, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: Room no. 306, J Apartment, Shivaji Parl, Khodiyar Nagar, Vapi- 396195, Gujrat

            Sir, I have Axis bank account at Vapi (Gujrat) branch with a/c no.: [protected] . On 25/07/2021, I knew that "the a/c balance is Rs.0 Info BRN to ACCT closed in full and final set" from Axis mobile app. This activity have been done without my concern and any intimation please look into this matter .
            Request you to help me and refund back my account.
            And I dont want this again in future.
            Please let me know if you need any other information.
            regards
            Roshan Pawar
            Sep 24, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 21, 2021
            Axis Bank Customer Care's response
            Hi Roshan, we are working on your concern raised via SR number 69025368 and shall be responded shortly. Regards, Team Axis Bank
            Verified Support
            Aug 24, 2021
            Axis Bank Customer Care's response
            Hi Roshan, as per service request number 69025368, we take due cognizance of matter highlighted for further review and as per the update received, understand that our bank official has contacted you and addressed your concerns in referred matter. Further, we understand that you have been pacified on account closure reason and also DD status. Further, we understand that you shall visit branch once you are back in Vapi to collect the DD. Regret the inconvenience caused. Regards, Team Axis Bank
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              kailash bhople
              Aug 18, 2021
              Resolved
              Report
              Copy
              Resolved

              Dear Axis Team,

              While I was making a transaction of 7k rupees. Suddenly there was a powercut and I received a message stating money got deducted. It was 2 days but the money is not reversed. Please check below
              EAW-416021XXXXXX9774-BPCN1549-BIDAR,
              Ref: [protected]

              Please do the needful

              Regards,
              Kailash
              Sep 22, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 21, 2021
              Axis Bank Customer Care's response
              Hi Kailash, we request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atmminimumcashwithdrawallimitminimumcashwit.aspx for more information on the referred topic. Regards, Team Axis Bank
              How much time will it take to reverse the amount debited? Already 6 days passed... Waiting for your response & Support.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                Coach Rayya
                Aug 17, 2021
                Report
                Copy

                Hello sir/mam
                My name is manish kumar. I did job with axis bank with employee code 203348
                from november 2019 to january 2021.31st january was my last day of my relieving period. Please issue my relieving letter on urgent basis.
                Axis Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sujal Annapurna
                  Aug 16, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Your mobile number is not updated with us for online transactions axis bank

                  Your mobile number is not updated with us for online transactions axis bank, even though it is registered. Everything like Gpay, Phonepay, works fine but the moment I go for international banking, the message pops up.

                  I have been receiving all sorts of messages as my mobile number is registered. I even face issues while logging through the customer-id on the axis website. The same message pops "your mobile number is not updated...
                  Helpful
                  7 other people found this review helpful
                  7 found this helpful
                  1 Comment
                  Report
                  Copy
                  S
                  Shalaka Bhagat
                  from Mumbai, Maharashtra
                  Aug 16, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  This is regarding my flipkart and my zone cc I am not able to pay Bill's as due to current covid situation I am only earning member in my family.I appreciate your staff patience and professionalism in helping me all this while.Kindly an emi offer in which I can pay amount per month.kindly mail me for further communication.

                  Regards
                  Shalaka bhagat
                  Mail I'd [protected]@gmail.com
                  Sep 22, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 21, 2021
                  Axis Bank Customer Care's response
                  Hi Shalaka, we request you to share your registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    I
                    ICWA VSNEGI
                    Aug 16, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: NOIDA

                    I, Shahbuddin Saifi holding a OD and current account as well in your branch sector-110 noida in the name of my Firm 'A One Engineering Works, and last month you have lien my OD account without any reason, when i asked your officers sitting in Axis House Noida, they said that your credit report showing OD limit on another bank for Rs. 1.20 CR, however we have no any other OD account with any bank, we have shared my CIBIL report as well to your officers, but still they are not removing the Lien from my OD account, please help us.

                    Shahbudin Saifi
                    Prop. A One Engineering Works
                    Sep 22, 2021
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 21, 2021
                    Axis Bank Customer Care's response
                    Hi, we will help you sort this out. Please DM us your registered contact details and we will reach out to help you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Mahendra Chauhan
                      from Nagpur, Maharashtra
                      Aug 16, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: axis bank ,Alkapuri, Nr. CJ Jwellers , vadodara

                      Sir,
                      With reference to the above sited subject regarding car loan Ertiga maruti on 3rd july 2017, in this connection starting EMI Rs 15604/- per 60 month as per agreement, then after 20 maonth passes away EMI reduce of Rs 11.342/per month, at that time rate of interest as per welcome latter 9.21 %, Total amount of car loan Rs 748000/- for 60 month tennor, payment made through ECS SBI, baroda, please specified that loan of tenor and EMI of loan reduce,
                      For running EMI Of Rs 11342/- for how much month tenor remaining ? bank EMI statement shows no of tenor 79 months but in place of 2 EMI month sr.no 80 Rs 14358/- and last month No. 80 of Rs. 3025/- the statement shows total month 60 . why taken extra added difference of Amount Rs 17283/-
                      NOTE - Axis bank loan section consult officer said that EMI no 80 and 81 are remaining EMI which was not debited, he did not given justification in which month not debited EMI, but i have checked SBI Bank statement, ECS every month date of 10th deduction from my bank S Ac S.AC .
                      Loan Ac statement for etiga car loan Ac no AUR[protected]
                      Agreement no AUR[protected] dt 3/07/2017
                      Customer ID No[protected] loan amount Rs 7.48, 000/- for 60 month tenor

                      awaiting for your quick reply. no reply till to date
                      Yours Sincerely,

                      Mahendra chauhan
                      M [protected]

                      Copy Fw Cs to
                      Reserve bank of india
                      Ahmedabad
                      Oct 2, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 17, 2021
                      Axis Bank Customer Care's response
                      Hi, we request you to visit the nearest loan centre for further assistance. Regards, Team Axis Bank
                      Verified Support
                      Aug 21, 2021
                      Axis Bank Customer Care's response
                      Hi Mahendra, we are working on your concern raised via SR number 69023990 and shall be responded shortly. Regards, Team Axis Bank
                      Verified Support
                      Aug 23, 2021
                      Axis Bank Customer Care's response
                      Hi Mahendra, we would like to inform you that as per your request we have send repayment schedule via service request number 14460380. Further, we understand that our official Mr. Virenkumar Modi had spoken and explained to you on the same. Regards, Team Axis Bank
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        G
                        Goudampally RamaKrishna
                        Aug 15, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Hi i tried to pay my electricity bill by bill desk, after entering all my account details clicked on submit button.
                        Money deducted from my bank account, but the bill payment was not successful.
                        Could you please refund my money back.
                        Site https://www.billdesk.com/pgidsk/pgmerc/tsspdclpgi/TSSPDCLPGIDetails.jsp
                        Amt:1703
                        Bank: axis bank
                        Sep 29, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 21, 2021
                        Axis Bank Customer Care's response
                        Hi, we regret the inconvenience caused and request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/FND-Dispute-ibmb-1.aspx and raise a dispute for the referred transaction. Regards, Team Axis Bank
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          saravanan1977
                          Aug 15, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Kalpakkam, chennai

                          I have use Axis ATM Machine for withdraw of Rs. 10, 000 cash on 12.08.2021. Amount Rs. 10, 000 debitted from my bank account that time machine was hanged cash not come, card also not come and i waiting 30 to 40 minutes in that Kalpakkam ATM. upto now my amount not return to my account.

                          T. SARAVANAN
                          AXIS BANK, KALPAKKAM BRANCH.
                          A/C NO. [protected]

                          mOB : [protected]
                          Sep 22, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 21, 2021
                          Axis Bank Customer Care's response
                          Hi Saravanan, we request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/atmminimumcashwithdrawallimitminimumcashwit.aspx for more information on the referred topic. Regards, Team Axis Bank
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Anil Gujarati
                            Aug 15, 2021
                            Report
                            Copy

                            Address: at metoda gidc, kalawad road, kishan gate., opp. vanijya bhavan, prabhu super market

                            Hello sir,
                            i have current account in axis bank since 2-3 years which maintains 35000 blanace.

                            recently they charged 780 + 18% taxes in my account without any reason.

                            please help me to resolve this.
                            Axis Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              stephen27072002
                              Aug 15, 2021
                              Report
                              Copy

                              Hello.
                              My account number is [protected].
                              I am not using my account for 3 months it shows balance -10064.40.. As per rbi guidelines it is illegal to levy charges on non maintaining of minimum balance. I wont spend my hard earned money for non maintenance. Please resolve the issue and help me close my account.
                              Axis Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                shree2832
                                Aug 14, 2021
                                Report
                                Copy

                                Address: Pune

                                Axis Bank account is showing a negative balance im planning to covert that to my salary account can you please contact me on below number
                                0 [protected]
                                Axis Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  manojbsadhankar
                                  Aug 14, 2021
                                  Report
                                  Copy

                                  Address: Pune

                                  Dear Sir.

                                  On 4th August 2021 I visited the Axis bank. Goodwill Square No.17, Dhanori Branch Pune.411015 IFSC :UTIB0004160 for my ac inquiry and cheque book request converted to zero balance so I submitted the Xerox copy of my Aadhar card, but the Branch executive ignored accepting the Aadhar copy but he take my signature on one form. I had doubt so I immediately call customer care & Key Account Manager regarding this issue also send the mail to customer support if this Bank Employee done anything wrong with my account please conform me don't take any request form Dhanori Axis Branch.

                                  Since 4th August I continuously contact with all customer care & Key A/c Manager and they assure me My account will not close. meanwhile I issue the cheques to third persons.

                                  Today on 14th August I got message my account closed I immediately contact with customer care and Key Ac, Manager they told visit the branch but 14 to 16 August is Banking holiday.

                                  What is the use of Key Account manager, Customer care service & Dhanori Branch annoyances Employee.

                                  My Humble request is kindly activate my Ac immediately and don't close my salary A/c.
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    princepaul
                                    Aug 13, 2021
                                    Report
                                    Copy

                                    Address: 9A, 38th street, korattur

                                    I have a paid Rs. 1, 433.54 debit interest for late payment(june 2021 bill) on july on-time.
                                    Still i get Rs. 889.32 debit interest this month(july 2021 bill).
                                    This is cheating.

                                    And my credit card loan premium amount is increasing month by month. Actually it should reduce.
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      Kanishka Vishwakarma
                                      Aug 13, 2021
                                      Report
                                      Copy

                                      Hello Team,
                                      I have received a credit card, the person who issued this credit card has put the wrong display Name on my credit card.
                                      I would request you to please check.
                                      The person who did was Aishwarya from mumbai branch.
                                      My contact number: [protected]
                                      I really need to get right credit card with display name: Kanishka V
                                      Not K vishwakarma
                                      Waiting for your call back
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit