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Axis Bank Complaints & Reviews

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Updated: May 25, 2026
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Axis Bank reviews & complaints page 92

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M
Mrs Shammi
Aug 23, 2021
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Address: C/58, Basement & Ground Floor, Main, Vikas Marg, Preet Vihar, New Delhi, Delhi 110092

I am a client of your bank since 2015 & hold it as a salary account .But due to this pandemic I lost my job & on 12th 2021 June your bank deduct 600 +Gst charges (Consolidated charges) from my account without any intimation .Is this fair ?.When I called to customer care support they told me you have to maintain atleast 15000/- in your saving account( Salary is not being credited so long so it turned into saving account) which is quite impossible for me to maintain it.I am highly disappointed with your services. I am also running two S.I.P from axis bank.I request you to please pay back my deducted amount & assured me to never deduct such kind of charges otherwise I have to close my account as I m also running two S.l.Ps from your bank. Please revert me asap as in market there are alot of options who are openers for zero amount balance. I have maintained a healthy relation with axis bank so long almost 6 years if you people don't won't to maintain it then please I'll close my all account from your bank.

My account details are as follows

Name : Shammi
Account Number : [protected]
In the continuation of the trailing mail, today i am maintaining more than 30, 000 in my account still your bank deducted consolidated charges Rs 1884 +GST on 22nd Aug on the ssaying of July 21, Is this right services you are providing to your customers.Please close my account as soon as possible.I will never anyone to open your account in axis .Highly Disappointed & refund my money back.Please respond me asap otherwise i'll take legal action against bank

June 21 Consolidated Charges : 600 +GST
August 21 Consolidated Charges : 1884+339 GST
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2021
Axis Bank Customer Care's response
Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
Aug 25, 2021
Updated by Mrs Shammi
Why don't axis bank give me satisfactory solution? Is it my fault to loose a job or on sudden level you made new policies to gain profit.Any organization or bank only run by hardwork & believe of many people so I am one of them .I believe in your bank so invest money in it running two S.I.Ps .I want resolution
Is this kind of service you are providing to your customers.I need my money back not a copy paste answer.Sorry if I am being rude but it's your responsibility to take every customer as critical user but none of your team member called me up . Without any prior notice or information how can be you ppl convert salary account to saving account .I didn't get any mail or sms regarding that just check @ your end.I need resolution just pay back my money.In this pandemic situation where people doesn't having job, you just changed your policy just to gain profit .I request you to please consider it
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    grandlavanya
    Aug 23, 2021
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    Address: Chennai, Adyar

    Hi,

    I am maintaining account with Axis bank for the past 11 years. Observed today as they charge my account every month as consolidated charges. Also huge amount in 500+ multiple times as annual charges is deducted.

    Note: This deduction even after maintained the minimum amount for the account.
    Sep 24, 2021
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 24, 2021
    Axis Bank Customer Care's response
    Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    क्या आपका पैसा रिफंड हुआ?
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      Ramananda07
      Aug 23, 2021
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      Address: A-49,Sec-13

      Dear sir/madam
      I had salary account with axis bank which got converted to saving account in 2020 when I left my job. Now I want to close my bank account so I visited to branch but they are not able to help because this account have
      non maintaining charges of -4492 as of now.kindly resolve it

      Ramananda Mishra
      ([protected])
      Sep 24, 2021
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 24, 2021
      Axis Bank Customer Care's response
      Hi, we request you to clear the outstanding balance. Post which, you can apply for account closure. Regards, Team Axis bank
      But why it was chargeable because RBI guidelines is saying if you have Rs.0 balance then the account will get dormat or inactive and thr will be no charges applicable.then this much of charges bt why i have to pay i haven't used that account since a year
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        NH P
        Aug 23, 2021
        Resolved
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        Resolved

        Address: E-mail - [email protected]

        Dear sir/ma'am,

        Yesterday I received mail stating that, you're Fastag account has debited for Rs 555 towards adjustment entry on 21st Aug 2021. I did not get this ans want to know what is adjustment entry and why it is deducted.
        Please provide kind support.
        Thanks,
        Umesh
        Sep 24, 2021
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 24, 2021
        Axis Bank Customer Care's response
        Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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          S
          Sachinnanda87
          Aug 23, 2021
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          My credit card bill amount 18284.38 pay 16 August by me but not show my credit card balance showing
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 24, 2021
          Axis Bank Customer Care's response
          Hi, we request you to share the registered mobile number. Regards, Team Axis Bank
          Aug 24, 2021
          Updated by Sachinnanda87
          My credit card bill amount 18284.38 not clear please bill clear karwao bas

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            subhadra thakur
            Aug 22, 2021
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            Address: DELHI

            I have my asap account in axis bank...this month as soon as I received my payment in my account they deducted rs 885 as lien amount...I want to know the reason for the same...Can the lien amount be withdrawn?
            Sep 24, 2021
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 24, 2021
            Axis Bank Customer Care's response
            Hi, we request you to share the registered mobile number. Regards, Team Axis bank
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              Genoj
              Aug 22, 2021
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              Resolved

              Unnecessary 3 month once they are taking consolidated charges rs. 450... My monthly salary was very low.. It's affect my routine life and make mental pressure...
              Sep 24, 2021
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 24, 2021
              Axis Bank Customer Care's response
              Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                D
                dalvipramod86
                Aug 22, 2021
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                Address: MUMBAI MALAD

                Hello, my complaint is axis bank, just deduct 8000 as consolidated charges .i really not aware about this. this amount is very high for me, because of lockdown i have lost my job, so its difficult to maintain money on it.
                i request to axis bank kinldy wave or return my money, further i will maintain money on axis bank, i dont aware of this, kindly do needfully.

                Account no-[protected]
                ifs code-UTIB0000219
                GOREGAON LINK ROAD BRANCH
                Sep 23, 2021
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 23, 2021
                Axis Bank Customer Care's response
                Hi Pramod, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
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                  RMG_aji
                  Aug 21, 2021
                  Resolved
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                  Address: Valasaravakkam, chennai

                  Hi team,

                  I have used my icici bank atm card in Axis bank ATM valasaravakkam brach chennai. The atm shows "Your last transaction cancelled" but amount debited from my account 523rs on August 19th 2021. Now still I didn't get received the refund debited amount 523rs. Please resolve my problem.

                  My account no:[protected]
                  IFSC code :ICIC0000866
                  Sep 30, 2021
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 24, 2021
                  Axis Bank Customer Care's response
                  Hi, we request you to liaise up with the Bank from which your money has been debited for further assistance. Regards, Team Axis Bank
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                    Patnaikusha
                    Aug 21, 2021
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                    My account number ending with 4419 with Axis Bank Punjabi Bagh, New Delhi branch is on hold / freezes for the last so many months due to credit card dues. I was unable to make the card dues in full on or before due date due to covid 19 lockdown but I have managed to pay as much as I can . As on date there is no over due amount in my card account. But my account shows a negative balance of Rs.319514.[protected].38) since February 2021. I am not able to make any transaction in my account and every month Personal loan EMI bounced back from my account and interest and penalty is added every month to my loan account . Due to negative account I have been done the transactions through my ODFD account with axis bank but this account is also on hold due to unknown reason since July .You are kindly requested to do the needful
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 23, 2021
                    Axis Bank Customer Care's response
                    Hi Usha, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank
                    Aug 24, 2021
                    Updated by Patnaikusha
                    Dear Sir,
                    Sub: Request for Removal of Lien
                    Ref : : Customer ID :[protected]
                    As on date my account number [protected] shows a negative balance of Rs.3, 22, 074.38 (-3, 22, 074.38) against Credit card dues. As I have settled all three cards of Axis Bank there is no overdue amount as on date. So Kindly let me know the detail of this amount so that I can verify the same .
                    Detail of Settlement :
                    S.N Card No Settlement Amount Payment Mode Date Ref No Amount
                    1 [protected] 58700 Paytm 19.07.2021 PYTM[protected] PYTM[protected] [protected]
                    2 [protected] 62000 Paytm 16.08.2021 21.08.2021 PYTM[protected] PYTM[protected] [protected]
                    3 [protected] 92000 This Amount is divided into 6 installments and I have paid 4 of them. Next installment will due on October and November ( Rs.61400/- Paid and Rs.30600/- is payable by November
                    Payment Detail Is as follows :
                    Date Ref No. Amount
                    15.06.2021 IMPS[protected] 15050
                    Paytm 12.07.2021 PYTM[protected] 450
                    PYTM[protected] 15300
                    Paytm 18.08.2021 PYTM[protected] 30600

                    I am not yet received No dues certificate from the bank towards settlement of 1st 2nd cards for which I have paid the full settlement amount. Still I am receiving statements of all these cards and calls for payment. In my CIBIL report it shows that File Suit/ Willful defaulter/Settled/ write off. Etc..etc. In fact I am not a wilful defaulter at all. Due to adverse circumstances I could not pay my dues on time but I was paying almost every month a certain possible amount to my card accounts.
                    You are kindly requested to do the needful and regularise my account .
                    Thanking you,

                    Usha Patnaik
                    Mobile No-[protected]
                    Email : [protected]@gmail.com
                    Mobile No-[protected]
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                      arun arun007
                      Aug 21, 2021
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                      Resolved

                      My login of Internet banking is disabled, I can't enable it .it was asking for visiting the nearest branch office, is there any other way to enable my internet banking services
                      Sep 21, 2021
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 21, 2021
                      Axis Bank Customer Care's response
                      Hi Arun, we request you to refer to the following link: https://retail.axisbank.co.in/wps/portal/rBanking/axisebanking/AxisEnableLoginId for more information on the referred topic. Regards, Team Axis Bank
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                        Anish Ashraf
                        Aug 21, 2021
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                        Resolved

                        Unauthorized transaction in my account happened twice day. Debited rs 399 twice to ECOM PUR/ GOOGLE SYBO/Mountain view 2008. I have never authorized or attempted such a transaction. Please do the needful.
                        Sep 21, 2021
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 21, 2021
                        Axis Bank Customer Care's response
                        Hi, we regret the inconvenience caused and request you to refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/FND-Dispute-ibmb-1.aspx and raise a dispute for the referred transaction. Regards, Team Axis Bank
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                          Krishna Kumar Shaw
                          Aug 20, 2021
                          Resolved
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                          Resolved

                          Address: Block No-A, 2nd Floor, Flat No-C, 9 Rabindra Sarani, Near Bandhan Bank, Dumdum Cantonment, Kolkata-65

                          Dear sir,

                          My complain no as given below:

                          1) SAK[protected] dt. 07.08.21
                          2) SAK[protected] dt. 11.08.21
                          3) SAK[protected] dt. 17.08.21 (branch)
                          4) RBI complain dt. 14.08.21

                          But our case not solved till now only SMS received from your end again each complain "for rejected since transaction found successful as per records".

                          I have a question from your just ask a simple question from HDFC bank your atm was was breackdown on 07.08.2021 in between 9.00 am to11.00 am yes or not. If no than you are going to propore check like camera audio record in ATM at the time transaction time.

                          Therefore you are requested to kindly once again re check my case propore investigation with all necessary like camera and others.

                          You are requested to kindly look into the matter seriously return my cash as soon as possible because I want retun my cash in any case.

                          My account no last 4 digit 2297
                          Sep 21, 2021
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 21, 2021
                          Axis Bank Customer Care's response
                          Hi Krishna, we wish to inform you that the dispute has been rejected by the acquiring bank stating that the transaction was successful. Regards, Team Axis Bank
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                            simran sareen
                            Aug 20, 2021
                            Resolved
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                            Resolved

                            Hi
                            I am holding your my zone credit card from sometime.. I got many calls to upgrade my card but I was not interested and also put a complaint not to force me for any king o[censored]pgradation.
                            But to my surprise I an getting text message that your new upgraded card has been issued and delivered shortly .
                            I really wanted to know is this how you force people to hold relationship with you.

                            Moreover now the statement message comes stating that Rs 3000 plus gst is my joining fees.
                            This is a complete disappointment. I urge you to take an immediate action and do not send me any card and reverse the charges whatever applied to my card.

                            Thanking you
                            Japsimran kaur sareen
                            M [protected]
                            Sep 21, 2021
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 21, 2021
                            Axis Bank Customer Care's response
                            Hi Simran, we request you to share the screenshot of the message received for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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                              Doneshreddy
                              Aug 19, 2021
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                              Resolved

                              I am not allotted with ipo of exxaro tiles limited, even though its been more than 10 days still my blocked amount of 15000 is not refunded yet.
                              Name : donesh reddy kalluri
                              ipo name : exxaro tiles limited.
                              bank amount debited from : HDfc bank
                              account number : [protected]
                              pan no : DPNPK8161M

                              Application number PV[protected]
                              Symbol EXXARO
                              Demat account number [protected] (CDSL)
                              Blocked amount 15000
                              UPI ID [protected]@upi
                              Sep 21, 2021
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 21, 2021
                              Axis Bank Customer Care's response
                              Hi, regret any inconvenience caused. Please be informed, once we receive the update from the referred institution, the blocked amount will be released. Further, we request you to refer to the following link: https://www.axisbank.com/retail/investment/iposmart/apply-for-iposmart for more information around this. Regards, Team Axis Bank.
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                                Sambhav Kanishka
                                Aug 19, 2021
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                                Resolved

                                I applied for a credit card with axis bank on 3rd Aug 2021, on 4th Aug the documentation was completed. They said credit card will be delivered in 10-15 days. The application id is C1-[protected]-C1, when I try to track it online it say invalid AppId. I contacted the customer care on twitter and they said that the application has been declined due to incomplete documentation. After all this, I received a message yesterday from Axis Bank that my application has been approved and card details will follow shortly but I haven't received any details till now. All these things can badly affect my credit score. This needs to be resolved on priority. I am attaching the screenshots as proofs
                                Sep 21, 2021
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 21, 2021
                                Axis Bank Customer Care's response
                                Hi Sambhav, we wish to inform you that we have raised your concern via 69010171 and you shall be updated with the response shortly. Regards, Team Axis Bank
                                no updates yet. Am I going to receive the credit card ever?
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                                  anki.sri
                                  Aug 19, 2021
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                                  Resolved

                                  This is to report that AXIS Bank keeps calling me every day for personal loans and credit cards even though my numbers are on the National Do Not Call for about a year now. I have blocked over 25 numbers that I have been getting calls from and axis bank manages to call me from a new number every freaking day. Even after requesting on every call that I do not need any services and to make note that my number is registered for DND, they call me EVERY Day, sometimes even multiple times a day! I would hereby request the concerned authorities to instruct the Axis Bank team not to call or sms the users registered on National DND. If you do not value your customer's time, I would gladly switch to another bank.
                                  Sep 21, 2021
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 21, 2021
                                  Axis Bank Customer Care's response
                                  Hi, we request you to DM us the contact number from which you are receiving the calls along with your contact details to check and assist you further in the referred matter. Regards, Team Axis Bank.
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                                    Abhi4702
                                    from Pune, Maharashtra
                                    Aug 19, 2021
                                    May 6, 2025
                                    This thread was updated on May 6, 2025
                                    Resolved
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                                    Resolved

                                    Hello sir

                                    Axis Bank ATM terminal ID APCN 40427

                                    (Maharashtra Pune Hadapsar )

                                    I'm owner of premises which is rented out to Axis Bank atm and my issue is regarding Hitachi service policy .
                                    From Last few days different Hitachi representative try to remove our Axis Bank ATM without any legal notice .
                                    They are trying to remove atm without any strong reason .

                                    They told me that Axis Bank is suffering huze loss due to this we are try to remove your atm but this reason is not suitable at this situation .

                                    Hitachi servicer provider is big cheater they try to remove atm on basis of Axis bank loss this is not good .

                                    Daily Transaction of our Axis Bank atm is more than 300+ which is enough for profit

                                    Pls take strict action against Hitachi

                                    Humble request to you pls help to your valuable client

                                    Pls give positive feedback early as possible still waiting

                                    Thank you
                                    Aug 20, 2021
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 21, 2021
                                    Axis Bank Customer Care's response
                                    Hi, we request you to share your contact number for us to assist. Regards, Team Axis Bank
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                                      V Srujana
                                      Aug 19, 2021
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                                      Resolved

                                      Dear Sir,

                                      I am unable to login my net banking ...plz help me...Please suggest me what should do now...?

                                      V.Srujana,
                                      [protected]
                                      Sep 22, 2021
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 21, 2021
                                      Axis Bank Customer Care's response
                                      Hi, we request you to DM us screen of error for us to check and assist you further. Regards, Team Axis Bank
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                                        KMTVikram
                                        Aug 18, 2021
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                                        Team, Today I got a mail saying that Rs 385 has been deducted as adjustment entry, leaving balance of Rs 0. I didn't understand what this is for. I travelled 2 days back, and the respective amount has been deducted from my fastag at that time. Please check and do the needful.
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 19, 2021
                                        Axis Bank Customer Care's response
                                        Hi, we request you to share the interaction id for us to check and assist you further. Regards, Team Axis Bank
                                        Aug 19, 2021
                                        Updated by KMTVikram
                                        Where can I find that interaction id?
                                        Aug 19, 2021
                                        Updated by KMTVikram
                                        I got a mail with ID as mentioned below . Please find it

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