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Updated: Dec 8, 2025
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Axis Bank reviews & complaints page 196

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S
seshasaikrishna
Jan 6, 2020
Resolved
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I have applied fastag from axis bank website on december 7th. I received confirmation in email but i still did not receive the tag.

There is no option to track the status or mail to raise the status request.

There are other providers who are able to deliver in 15 days. I suggest you to take care or stop receiving new request.

Kindly let me know the status.
Jan 6, 2020
Complaint marked as Resolved 
Got response from Electronic Toll Collection . There is use of calling the given number. Axis Bank should increase Support.
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2020
Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
Jan 06, 2020
Updated by seshasaikrishna Thanks for the update. The number in your message is showing as protected. I keep on trying to the number "[protected]" but no one is taking the call.
Jan 06, 2020
Updated by seshasaikrishna I emailed Electronic Toll Collection <etc.[protected]@axisbank.com> and got response. Thank You.
View replies
I had applied fastags from AXIS bank for vehicle number RJ14CX6317on 22nd November. But there is no update. It is 40 days since I had applied. I donot think that even after considering the huge number of tag requests, dispatching a tag takes this much time. Every time they say that the tag will be dispatched in 7-10 days and 40 days have passed.
Reply
Axis Bank Customer Care's response, Jan 6, 2020
Verified Support
Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
I have performed an easypay transaction today from SBI account. The amount was debited from the parent bank (SBI) but, the transaction status at axis easy pay website showed as failed. Please let me know the reason and where did my money go?
Thank you.
Reply
Axis Bank Customer Care's response, Jan 6, 2020
Verified Support
Hi, we regret the inconvenience caused and request you to liaise up with the remitting bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.
I have applied fasttag for my vehicle OD04E2395 vide reference id [protected] on 12.12.2019 .Till date I could not get the delivery status
Reply
Axis Bank Customer Care's response, Jan 6, 2020
Verified Support
Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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    rajesh wader
    from Pune, Maharashtra
    Jan 6, 2020
    Resolved
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    Resolved

    Address: 411027

    I had transferred online payment of rs 1000.00 on 4.1.2020 to cbaaxis e-collection ref[protected]igahuncxl7 towards toll recharge

    My wallet id : [protected]
    My customer id :[protected]
    Account type : retail

    Had travelled pune to kolhapur & return 4.1.2020 / 5.1.2020. Had to be in long queue at all the tolls paying toll in cash.

    My above account is still showing zero balance.
    +1 photos
    Feb 6, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 06, 2020
    Axis Bank Customer Care's response     Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
    View replies
    i had transferred Rs 200 to my axis fastag wallet account from My sbi account. but this transaction is not being credited into my wallet account of fastag

    fastag payment - Comment #3749468 - Image #0
    Reply
    I have paid from my sbi account 2000 but not credit in Axis fast tag recharge and debit from my sbi account

    fastag payment - Comment #3763120 - Image #0
    fastag payment - Comment #3763120 - Image #1
    Reply
    Debit from my sbi account 2000 but not credit in fast tag

    fastag payment - Comment #3763121 - Image #0
    Reply
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      K
      Kevin trada
      Jan 6, 2020
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      Address: Valsad, Gujarat, 396195

      I have applied for fastag on 09/12/2019 through axis bank portal, i received walled id on sms but physical id still i have not received. Its almost a month now.

      Called customer care number several times but no1 is picking up, and on mail also no proper reply as i have mailed many times.
      Is there any chance i can get it before 15th jan.
      Can any1 help me with it.
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 06, 2020
      Axis Bank Customer Care's response       Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
      Jan 16, 2020
      Updated by Kevin trada       i have contacted them many times
      still no solution
      i even mailed on [email protected]
      still no result..
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        I
        induchoodana
        Jan 6, 2020
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        Address: Thrissur, Kerala, 680565

        I paid for fast tag through axis bank and i got a message that, they allotted me fast tag no.[protected] and despatched to me on[protected].

        Till today, i have not received the fast tag and i already sent some mails to axis bank and they are not responding. Customer care no.[protected] taking us credit card section and they are unable to sort out my issue.

        Please help to get my fast tag.

        Regards
        Induchoodan
        Mob:[protected]
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 06, 2020
        Axis Bank Customer Care's response         Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.
        Jan 06, 2020
        Updated by induchoodana         Hi, Axis Bank customer care,

        I have read related complaints remarks by you against such complaints. Hope it is a standard reply you are providing to all. At least you should provide an accessable telephone cumbers to customers to communicate with you.

        I want my fast tag immediately other wise please refund, We have other service providers to buy fast tag without any delay.

        Regards
        Induchoodan
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          R
          Raman.S
          Jan 6, 2020
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          Address: Virudhunagar, Tamil Nadu, 626131

          I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is very wurst, because can't speak with anybody. There is no provision for tracking & response also is not good. There is no response if sent the e-mail also.

          Wallet id : [protected]
          Etc customer id is[protected]
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 06, 2020
          Axis Bank Customer Care's response           Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.
          Jan 07, 2020
          Updated by Raman.S           Already i have sent so many mails etc.[protected]@axisbank.com, but no response. What will do?
          Jan 08, 2020
          Updated by Raman.S           Any update form AXIS Bank?
          Jan 10, 2020
          Updated by Raman.S           Still this complaint not resolved. I'm sending so many mails to axis bank, but no use. Very poor experience.
          View replies
          My friend send me money 86665 through axis bank imps on 31dec2019.

          2 day passes but money is not received in my sbi account.

          What to do??

          fastag sticker is not received from axis bank. - Comment #3620598 - Image #0
          Reply
          Axis Bank Customer Care's response, Jan 6, 2020
          Verified Support
          Hi, for the security and confidentiality purpose of the account, we request the account holder to approach us directly. Regret the inconvenience caused. Regards, Team Axis Bank.
          [protected] chaukadi toll plaza they charged as vehicle type 5 but I have swift dzire car which is registered as vehicle type 4 . kindly don't do this type of fraud with customer and reverse my amount I am submitting my RC and car photos I have received a mail regarding black list of my fastag
          Reply
          Axis Bank Customer Care's response, Jan 6, 2020
          Verified Support
          Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
          Dear Sir,
          I have applied for the fastag on 23-dec-2019 from axis bank fastag portal. I have already paid all the 400 charged but i didn't get any response msg or mail till now from axis bank. please check attached screen shot my applied details when i have applied fastag.
          so please send my fastag label and mail me complete details

          fastag sticker is not received from axis bank. - Comment #3620741 - Image #0
          Reply
          Axis Bank Customer Care's response, Jan 6, 2020
          Verified Support
          Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank
          Hi Team,

          This is Saranya, As i have an issue that money wasn't deposited to my account
          The amount was transferred from HDFC account to Axis account of Rs.9500 on 29th Dec'19 but wasn't credited into my account as it is showing as it will be credited/displayed after 3 working days could you please credit the amount as soon as possible
          Reply
          Axis Bank Customer Care's response, Jan 6, 2020
          Verified Support
          Hi, regret the inconvenience caused. We request you to liaise up with the account holding bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.
          8 month gye complaint ko...bank wale koi reply nhi dete...na whtsap ka reply dete aor na call ka
          Reply
          Axis Bank Customer Care's response, Jan 6, 2020
          Verified Support
          Hi, we regret the inconvenience caused. Please elaborate on your concerns so that we may assist you at the earliest. Regards, Team Axis Bank. 
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            M
            Messaiah
            Jan 6, 2020
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            Hi
            I had fraudulent transactions happened on my debit card with out my concern or otp as below on 5th jan 2020

            Account number : [[protected]]

            5th jan 2020 from ecompur/google *kay richey/[protected]

            I lost inr 4200 with out my involvement, i never deal with this site for any transaction in the past.
            Request you to help me and refund back my amount.
            And i dont want this again in future.
            Please let me know if you need any other information.
            Axis Bank customer support has been notified about the posted complaint.
            View replies
            Dear Axis bank Team on 31st December 2019 I have made an IMPS transaction of Rs.9995 in SBI but this transaction got failed & the amount got deducted from my account. It was 3 days completed and amount not credited back in my account. It is much needed. Please revert on an urgent base. Please find attached a screenshot of the transaction copy.

            fraudulent transaction by google come - Comment #3620597 - Image #0
            Reply
            Axis Bank Customer Care's response, Jan 6, 2020
            Verified Support
            Hi, we regret the inconvenience caused. We request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx to raise a dispute on the referred transaction. Regards, Team Axis Bank.
            I have not received Fastag I have paid money through Axis bank on 25 November 2019 . The customer care number also not responding

            fraudulent transaction by google come - Comment #3620667 - Image #0
            Reply
            Axis Bank Customer Care's response, Jan 6, 2020
            Verified Support
            Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.
            My wife send me 47000 thousand via phonepe UPI..amount debited from my wife account but not credited in my account..axis branch not helping me..please help me

            UTR NO :[protected]
            Ac no : [protected]
            Ac name : Gaurav Sharma

            fraudulent transaction by google come - Comment #3620683 - Image #0
            Reply
            Axis Bank Customer Care's response, Jan 6, 2020
            Verified Support
            Hi, regret the inconvenience caused. We request you to liaise up with the account holding bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank.
            Most of the times when i try to pay some merchant or whomsoever, Gpay says bank server not avaiable, its annoying.
            Gpay num - [protected]
            Reply
            I did online payment for fastag, dec 1st week but still I didn't receive the striker
            But the ETC I'd only created with this I'd
            Unable to Trace and there is no customer care service also
            Totally Disappointed
            Reply
            Axis Bank Customer Care's response, Jan 6, 2020
            Verified Support
            Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
            Respected sir,
            I am parchec a new debit card by Rs. 875/- than 1 month upar time after my debit card not coming on my communication adress . Near branch contact in said, plz contact costumer care . Plz sir my complen solve
            My complen no. Pappudhangar
            Reply
            Axis Bank Customer Care's response, Jan 6, 2020
            Verified Support
            Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
            FasTag account no : [protected] with vehicle number : CG10AE5966

            Am unable to track the delivery of Fastag, the customer care is also not providing appropriate details.

            Kindly check and assist on priority.

            Regards
            HT
            Reply
            Axis Bank Customer Care's response, Jan 6, 2020
            Verified Support
            Hi, we regret the inconvenience caused. You can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.
            I have ordered the Fastag on 16-Dec-2019 from AXIS Bank Pimpri-Chinchwad, Pune Branch and fastag is still not delivered to my home. I have been following up with the bank and bank officers are saying that it will be delivered soon. Please help me in getting the fastag from AXIS BANK.
            Reply
            Axis Bank Customer Care's response, Jan 6, 2020
            Verified Support
            Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
            I have already submitted application for Fast Tag on November 29, 2019 along with all the necessary charges. Wallet ID [protected] Have not received the fast tag nor any response on my various service complaints to axis bank.
            Reply
            Axis Bank Customer Care's response, Jan 6, 2020
            Verified Support
            Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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              S
              Sadakathullah Khan
              Jan 5, 2020
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              Fastag blacklisted. No response from care support. No response to my emails. I crossed almost 12 tolls in 2 days. All say my fastag is blacklisted for no balance. I have recharged for 1000. It is new tag. First time use. Toll says contact issuing bank. Bank says contact toll or 1033. Paid cash on all tolls. Poor support from axis bank. Video proof, https://youtu.be/pVGIAeJLc2Y
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 06, 2020
              Axis Bank Customer Care's response               Hi, we request you to reach out to our FASTag customer centre on[protected] and our executive will assist you in this regard. Regards, Team Axis Bank.
              Jan 07, 2020
              Updated by Sadakathullah Khan               I did reach out to them 5 + times and wrote 5 emails.. they can't help they are bouncing me to toll guys and NHAI @1033. Not even one response to my email.
              Jan 07, 2020
              Updated by Sadakathullah Khan               :<AUTO> 'AXISIBRM=[protected]' no support till now
              Jan 09, 2020
              Updated by Sadakathullah Khan               No response from customer service team and etc.[protected]@axisbank.com please help
              Jan 15, 2020
              Updated by Sadakathullah Khan               No response from customer service team and etc.[protected]@axisbank.com please help
              View replies
              I have applied for fastag online through receipt number[protected], on 22-nov-2019,
              and till now I did not received the fastag please update the status.
              My registered mobile number is = [protected]

              fastag not working on toll plaza - Comment #3620620 - Image #0
              Reply
              Axis Bank Customer Care's response, Jan 6, 2020
              Verified Support
              Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.
              I haven't received my fasttag booked on 22nd dec.
              id :[protected]
              Already sent multiple emails. Still no response.

              Can someone please help me this
              Reply
              Axis Bank Customer Care's response, Jan 6, 2020
              Verified Support
              Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank
              I bought axis fastag and using from 26th dec but Toll plaza staff told me that fastag is ok or u have balance also but machine always shows blacklisted when i cross th toll. I'm facing that problem from last 3 days. What is my fault or why i'm suffering i can't understand. My fastag has rs 1845 balance also. What to do.
              Reply
              Axis Bank Customer Care's response, Jan 6, 2020
              Verified Support
              Hi, we regret the inconvenience caused and request you to write to us at [email protected] for further assistance in the referred matter. Regards, Team Axis Bank.
              I have ordered fastag from your site, didn't delivered till now
              Reply
              Axis Bank Customer Care's response, Jan 6, 2020
              Verified Support
              Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
              This is 3rd time I lost money, 139+139+139= 417 rupees I lost from ECOM PUR/GOOGLE Appes without my involvement. I don't want this happen again,
              Request you to help me and refund back to my amount.

              from these dates:
              24.10.2019
              23.11.2019
              23.12.2019
              Reply
              Axis Bank Customer Care's response, Jan 6, 2020
              Verified Support
              Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. Regret the inconvenience caused. Regards, Team Axis Bank.
              I payment to bank rs.400/-
              For fast tag threw on line
              But
              Up to till date I no received
              Fast tage
              Pl.co-operate
              Reply
              Axis Bank Customer Care's response, Jan 6, 2020
              Verified Support
              Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                S
                satishnandini
                Jan 5, 2020
                Resolved
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                Resolved

                Address: 2269, 1ST MAIN, 4TH CROSS, VIJAYANAGAR 2ND STAGE,, 560104

                I have applied for the fastag from axis bank fastag portal on 12 dec 2019 i have already paid all the charged but i didn't get any response from axis bank. I have not received customer id & wallet id & fastag is not received from bank and their customer service number is also not reachable.
                Ks satish
                Ph; [protected]
                Email: [protected]@yahoo.co.in
                Ref: urn 57758287
                Feb 6, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 06, 2020
                Axis Bank Customer Care's response                 Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
                View replies
                Please my refund is initiate in bank.

                ii have not received customer id and wallet id & fastag - Comment #3620478 - Image #0
                Reply
                Dheeraj@kumar's reply, Jan 4, 2020
                Please my refund is initiate in bank.
                Axis Bank Customer Care's response, Feb 3, 2020
                Verified Support
                Hi, we regret the inconvenience caused. We understand that your concern in the referred matter has been resolved. Please treat this incident in isolation and continue to give us the opportunity to serve you. Regards, Team Axis Bank.
                I have not received my Fastag

                I registered it on 24/12/2019

                I have not received any notification of dispatch tag or message in the mobile application. Kindly look into the issue. Following are the fast tag details
                My customer ID is[protected]
                Reply
                Axis Bank Customer Care's response, Jan 6, 2020
                Verified Support
                Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
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                  Agnel Rozario
                  Jan 5, 2020
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                  Address: Ernakulam, Kerala, 682005

                  I have order the fastag through axis bank site. I have paid all the charges for it. And i haven’t got any response for the bank yet. I had got the customer id and wallet id at the time of booking. And now it’s been more than a month now i haven’t still received my fastag yet. I had purchased it on 30/11/2019. I tried calling the customer service but there was no response. It’s been a month and i haven’t received any tracking id or delivery message. I booked it for my truck. Please do take this complaint and resolve it as fast as possible.
                  +1 photos
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 06, 2020
                  Axis Bank Customer Care's response                   Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
                  Jan 06, 2020
                  Updated by Agnel Rozario                   How can I track it? Will I get it before January 15 since that’s the last day for FASTag. It is for my truck .
                  View replies
                  When will I get it. Will I get it before January 15
                  Reply
                  Axis Bank Customer Care's response, Jan 6, 2020
                  Verified Support
                  Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
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                    Sanjeev Karamasi
                    Jan 5, 2020
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                    Address: 560004

                    I have applied for fasttag on 22/11/19 by axis bank, paid on 29/11/19 and still not received it, complained many times, but no use. Raised many sr from customer care but closed without resolution. Current open sr is sr[protected]. Even sent mail to etc. Managementxxxx.com but no use. Now feeling consumer court is the last option to get resolution
                    Axis Bank customer support has been notified about the posted complaint.
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                      Surendra Mangaldas patel
                      Jan 4, 2020
                      Resolved
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                      Resolved

                      Address: 380061

                      Dear sir/madam,

                      My self surendra patel - fastage id[protected] mobile no.[protected]. Yesterday i was journey at kheda outgoing charge rs.85/- debit by axis bank, after 2 hours i was return at the same way at that time second time rs.85/- debit by axis bank.

                      Total charges debit by bank 85+85=170/-, actual return charges less than rs.170/-.

                      So i request you to refund amt my remaining balance amt.

                      For you ready reference attached herewith axis transaction sheet.

                      Regards

                      Surendra patel
                      [protected]
                      Feb 7, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 04, 2020
                      Axis Bank Customer Care's response                       Hi, we request you to contact our FASTag helpline number at [protected] and our executive will assist you in this regard. Regards, Team Axis Bank.
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                        K
                        Kailas A Kale
                        Jan 4, 2020
                        Resolved
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                        Address: Nashik, Maharashtra, 422008

                        Dear sir/ madam,

                        In previous statement i have charge debit interest 841.47 +151.46, if have paid more than min amount due.

                        Total amount due :- 14277.89
                        Min amount due :7006
                        Payment due date 09/12/2019
                        Payment amount: 8500
                        Payment date :08/12/2019

                        I want reversal of debit interest which customer care not support as your are not eligible for this facility, i have paid all previous all payment within due date & not previous take benefit for reversal facility.

                        Regards,
                        Kailas kale
                        [protected]
                        Feb 15, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 06, 2020
                        Axis Bank Customer Care's response                         Hi, the charges levied in your account are applicable as per the schedule of charges. Sorry for the trouble. Regards, Team Axis Bank.
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                          Y
                          yogesh_golande
                          from Nashik, Maharashtra
                          Jan 4, 2020
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                          Address: PLOT NO 5 SURVEY NO 20/1/1 OMKAR NAGAR MERI COLONY NASIK , NASHIK , Maharashtra, Nashik, Maharashtra, 422004

                          Cash payment of rs 25 made at narmada toll plaza gujrat on 28/12/2019 because fastag wat not scanned but same amount is debited/deducted from my fastag wallet id [protected].
                          Service request also given for double payment its ref no is sr[protected] and also mail is send to etc. [protected]@axisbank.com for which interaction id[protected] is received but still there is progress on this matter.
                          There should be some mechanism if cash is collected and fastag wallet debited for same vehicle on same date and same time then auto revert amount to wallet.
                          Feb 7, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 04, 2020
                          Axis Bank Customer Care's response                           Hi, we request you to contact our FASTag helpline number at [protected] and our executive will assist you in this regard. Regards, Team Axis Bank.
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                            V
                            vikasarora3038
                            Jan 4, 2020
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                            Hello i applied two axis bank fastags online on dated 12 dec 2019 and paid rs-200/ each, i received regular sms about the issuance of one of the tags and received it too but no message is received for my another tag till now.
                            The details of the other tag are:
                            Receipt no[protected]
                            Lead id[protected]
                            Date of application 12-dec-2019 08:56:31 pm
                            Bank ifsc utib0000etc
                            Bank name axis bank ltd
                            Total amount rs. 200
                            Feb 8, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 04, 2020
                            Axis Bank Customer Care's response                             Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regards, Team Axis Bank.
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                              S
                              Srikanth Dumpa
                              from Hyderabad, Telangana
                              Jan 4, 2020
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                              Address: Hyderabad, Andhra Pradesh, 500050

                              Hi,

                              I have recently applied fast tag from axis and has been allowed a fast tag account no. [protected]
                              And on 2 of jan an amount of 800 been auto sweep from my account. I have never selected any such option to auto sweep while requesting fast tag account.

                              Its very bad from axis side to do it this way. More over their customer care number[protected] does not work at all.

                              Thanks,
                              Srikanth.
                              Axis Bank customer support has been notified about the posted complaint.
                              View replies
                              same here also got debited 800 inr from my account to wallet
                              auto sweep wtf ?
                              Reply
                              sarweswaran sarweswaran's reply, Jan 18, 2020
                              Have you stopped it?
                              Same here debited 973/- INR without any intimation. Also I paid via cash at the toll. Later amount got debited
                              Reply
                              Same here, 800 got deducted for me also, and Axis bank Customer care has no clue about that, they share another number ([protected]) where no one picks up the call.
                              Reply
                              Same here, 800 got deducted for me also, and Axis bank Customer care has no clue about that. The bank is cheating the customers.
                              Reply
                              Axis bank is cheating the customer in the name of fastag i to got 800 deducted from Bank Ac. the bank will earn some money from this but they will loose loyal customer like me.
                              Reply
                              Me too got deducted Rs.800 . No response from bank side.
                              Can anyone say way to stop this.
                              Reply
                              Same here, 800 got deducted for me also
                              Reply
                              800 got debited for me also. does any one knows what it is..? does any one got this 800 in wallet..?
                              Reply
                              from my account firstly Rs.400 was debited then Rs. 1000 is deducted saying auto sweep
                              Reply
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                                R
                                Romi Biswas
                                Jan 4, 2020
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                                Address: 490024

                                I have applied for fastag on 17/12/19 vide a/c. No.[protected]/[protected]/r. However, fastag has not yet delivered. Further on 03/01/2020 rs. 800/- debited from my saving a/c. By auto sweep. It is requested to revert the amount debited from a/c. And please stop debiting automatically to recharge fastag a/c. I will recharge as per my requirement. Please arrange to deliver fastag early and link the same to my saving account so that i can access my fastag a/c. By internet banking.

                                Romi ajay biswas mob. [protected] email - [protected]@rediffmail.com
                                Feb 8, 2020
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 04, 2020
                                Axis Bank Customer Care's response                                 Hi, we request you to try contacting our Fastag Helpline number on [protected]. Alternatively, you may write to etc.[protected]@axisbank.com to get further assistance in this regard. Sorry for the trouble. Regards, Team Axis Bank.
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                                  R
                                  Raghavendra Muniramaiah
                                  Jan 4, 2020
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                                  Resolved

                                  Address: No 566 & 567, 30th Main Road, Banashankari, Katriguppe, Bengaluru, Karnataka, 560070

                                  I have made imps transaction on 1st january 2020 for the amount 132905/- from my axis account to pay my axis bank credit card. The amount got debited from my account but the beneficiary account is not credited. I made this transaction using net banking from usa. I request you please coordinate with bank to escalate this issue.
                                  Counting it as one more worst experience with axis bank.
                                  I contacted axis bank customer care, but no use.
                                  +1 photos
                                  Jan 6, 2020
                                  Complaint marked as Resolved 
                                  After 5 days, my transaction is successful. I don't know for what reason, my transaction was on hold for these days, but currently transaction history says, this is success.
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Y
                                    [email protected]
                                    Jan 4, 2020
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                                    Address: Vikhroli, Mumbai City, Maharashtra, 400086

                                    Last week i received fastag & still i have not used fastag but immediately axis bank deducted rs.800 when i tried several times on call center to understand the reason & finally one customer care officer has picked my phone but when he understand my queries, he told me its happened with many customers & immediately he disconnected or call auto disconnect. Now i am not able to connect with axis bank call center.

                                    I request you to don't buy fastag from axis bank because they deducted money from your account without any intimation to you.

                                    Yogesh salunkhe
                                    Mobile no.[protected]
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      J
                                      J Muralikrishna
                                      Jan 3, 2020
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                                      Bought online fastag with home delivery on december 1st 2019and net received till now. No customer care support. My service request was closed without solving complaint. Approached near by branch several times and they even not able find status with walled id number car number and registered phone number that is issued by axis bank. Axis bank simply robbing the money in the name of fastag!
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        Rohit Rukhaya
                                        from Pundri, Haryana
                                        Jan 3, 2020
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                                        Resolved

                                        Address: 217 b 18, d s p road, Fatehaba, Agra, Uttar Pradesh, 125050

                                        I applied for fastag on 20 dec 2019. My vehicle number is hr67a2326. But still i did not any message from them regarding the dispatch of my fastag. More then 14 days have been passed. Even i continously check on bluedart website there is also no update. Time has been passed very quickly but no message received from axis bank. Really poor service.. Even i complaint about that on official twitter handle of axis bank, they provide me a email to complaint their. I also file my complaint on the given email adress.. But there also no solution is provided.
                                        Feb 4, 2020
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 04, 2020
                                        Axis Bank Customer Care's response                                         Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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