Axis Bank — fastag not working on toll plaza

Axis Bank — fastag not working on toll plaza

S Sadakathullah Khan

Fastag blacklisted. No response from care support. No response to my emails. I crossed almost 12 tolls in 2 days. All say my fastag is blacklisted for no balance. I have recharged for 1000. It is new tag. First time use. Toll says contact issuing bank. Bank says contact toll or 1033. Paid cash on all tolls. Poor support from axis bank. Video proof, https://youtu.be/pVGIAeJLc2Y Was this information helpful? No (0) Yes (1)
Axis Bank customer support has been notified about the posted complaint. Verified Support Jan 06, 2020 Axis Bank Customer Care's response Hi, we request you to reach out to our FASTag customer centre on[protected] and our executive will assist you in this regard. Regards, Team Axis Bank. Jan 07, 2020 Updated by Sadakathullah Khan I did reach out to them 5 + times and wrote 5 emails.. they can't help they are bouncing me to toll guys and NHAI @1033. Not even one response to my email. Jan 07, 2020 Updated by Sadakathullah Khan :<AUTO> 'AXISIBRM=[protected]' no support till now Jan 09, 2020 Updated by Sadakathullah Khan No response from customer service team and etc.[protected]@axisbank.com please help Jan 15, 2020 Updated by Sadakathullah Khan No response from customer service team and etc.[protected]@axisbank.com please help
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Comments

Aryan_117

I have applied for fastag online through receipt number[protected], on 22-nov-2019,
and till now I did not received the fastag please update the status.
My registered mobile number is = [protected]

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

Manan Gor

from Vada, Maharashtra

I haven't received my fasttag booked on 22nd dec.
id :[protected]
Already sent multiple emails. Still no response.

Can someone please help me this

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank

Srinivasa Reddy Tatiparthi

from Munnar, Kerala

I bought axis fastag and using from 26th dec but Toll plaza staff told me that fastag is ok or u have balance also but machine always shows blacklisted when i cross th toll. I'm facing that problem from last 3 days. What is my fault or why i'm suffering i can't understand. My fastag has rs 1845 balance also. What to do.

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we regret the inconvenience caused and request you to write to us at etc.management@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.

ABHISHEK LASARIYA

from Udaipur, Rajasthan

I have ordered fastag from your site, didn't delivered till now

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

sindhu gaster

from Mumbai, Maharashtra

This is 3rd time I lost money, 139+139+139= 417 rupees I lost from ECOM PUR/GOOGLE Appes without my involvement. I don't want this happen again,
Request you to help me and refund back to my amount.

from these dates:
24.10.2019
23.11.2019
23.12.2019

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute for the referred transaction. Regret the inconvenience caused. Regards, Team Axis Bank.

Divyakant Patel

from Surat, Gujarat

I payment to bank rs.400/-
For fast tag threw on line
But
Up to till date I no received
Fast tage
Pl.co-operate

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.