Axis Bank — payment of a fraud transaction | |
Last october my father's credit card details were shared and a fraud was done. We immediately called the customer service to stop the transaction and also went to the bank for complaint. We were assured that the problem will be resolved and a temporary refund of the amount was done to the credit card. However the statements for my card never showed the amount was credited and we have been since been contacted the bank employees to pay the amount. We were told to keep paying the minimum amount and also there is an intrest that has been taken. Today someone from the bank came to our house and they are demanding the amount from us when we were the victim of the fraud and we did everything to stop the transaction. Was this information helpful? | |
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Axis Bank customer support has been notified about the posted complaint. Verified Support Aug 08, 2019 Axis Bank Customer Care's response Hi, we regret the inconvenience caused. We are here to help! Please DM the registered contact details of your Father and we will get back at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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 4 Comments | |
Comments
Hi,
I am waiting for more than 110 days for my cashback... I am using axis bank for past 10 years it worst experience. I raised two incident for this issue each time they were saying different dates to wait... Pls find the ticket number for reference 54227782.. I won't be planning to continue with axis bank... All private banks are always giving fake commitment...
I am waiting for more than 110 days for my cashback... I am using axis bank for past 10 years it worst experience. I raised two incident for this issue each time they were saying different dates to wait... Pls find the ticket number for reference 54227782.. I won't be planning to continue with axis bank... All private banks are always giving fake commitment...
Axis Bank Customer Care's response, Aug 20, 2019
Verified Support
Hi, we are looking into this matter vide 54227782. We assure you that we shall provide necessary assistance and take this to resolution at the earliest. Sorry for the trouble. Regards, Team Axis Bank.
I never see such a worst response from axis bank... I advise people not to use axis bank related product...
Axis Bank Customer Care's response, Aug 26, 2019
Verified Support
Hi, we are working on your concern via service request number 54227782 and will get back to you shortly. Regards, Team Axis Bank
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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I purchased a samsung product on 06-may-2019 at vasanth &co with 15% cashback. As per instruction cashback will be credited after 90 days but still I didnt receive the cashback.when I called to customer care they keep on saying some story. Kindly let me know the status of cashback..
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.