Axis Bank — Personal loan issue | |||
I have requested for personal loan for 5 lacks. The Axis bank people promised me 1.25% as processing fee and documentation charges of Rs 200 with 13.99% as ROI. This was on day 1. After processing all formalities they have disbursed Rs 488349 to my account. Now if i speak to customer care they say processing fee as 2%. There was no formal communication on change in processing fees or other deductions. I didn't receive the amount as promised on day 1 . I am very dissatisfied and disappointed about Axis bank. Was this information helpful? | |||
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Axis Bank customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Thanks for the response. Looking forward for solution to this issue at the earliest.
Hi Axis team,
My complaint status is still open. Nobody is owning the responsibility. Some one called me from axis team and asked about the account details and told they will credit the balance amount that was deducted in my loan. I am expecting early response and solution to this issue.Pls. resolve it.
My complaint status is still open. Nobody is owning the responsibility. Some one called me from axis team and asked about the account details and told they will credit the balance amount that was deducted in my loan. I am expecting early response and solution to this issue.Pls. resolve it.
I just now received the mail saying processing fee is 2%.
Again I am highlighting this, whatever the axis team executives who discussed with me during discussion was 1.25% and now without any fore information and communication they have deducted 2% as processing fee. Why they are hiding these details. This is cheating the customer and it is against their trust with Axis team.
This is very disappointing.
MY LOAN ACCOUNT NUMBER IS PPR[protected]
Mob: [protected]
Again I am highlighting this, whatever the axis team executives who discussed with me during discussion was 1.25% and now without any fore information and communication they have deducted 2% as processing fee. Why they are hiding these details. This is cheating the customer and it is against their trust with Axis team.
This is very disappointing.
MY LOAN ACCOUNT NUMBER IS PPR[protected]
Mob: [protected]
I have replied in mail too. You are replying the same what I have asked. I don't find any answers in it.
You are replying the same lines what i have mentioned in my complaint.
You are replying the same lines what i have mentioned in my complaint.
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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We regret the inconvenience caused. Please write to us at [protected]@axisbank.com along with your account details for us to assist you.
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Axis Bank