Bajaj Allianz Complaints & Reviews

Hi,

I have submitted claim form with claim id: 1909856 for my son's surgery for adenotonsilectotmy last month which had cost me about 110000 INR.

after consulting Bajaj Allianz before submitting the claim form to understand what documents to be submitted I have send all required documents to process the claim.

After 2 weeks, I receive an email asking me to provide a doctor's certificate with the detail break of the charges took for the surgery which is already provided in the final bill.

the more disturbing thing is none of them have a clear picture as what is required because when I called the customer care I do not get the response properly they simply reply back the email. this is causing a lot of delay in processing and the customer response is pathetic ( Mr. Akash in particular)

I hope this reaches the insurance company and get this addressed as early possible.

21 days already passed after claim request. Not getting to approve in one go. They are wasting my time as well as their.

Claim number[protected]/ OC[protected]-00001165

Different conditions on claim process, they have surveyor law- which is going to approved and rest is not going to approved.

I suggest not go with Bajaj Allianz for motor insurance at least. They are big cheater when claim requested.

Please help to get approval of my bike claim. get out from big trap of BAJAJ ALILIANZ MOTOR.

Kuldeep
[protected]

Dear Sir/Madam,

My Name Kanchana K

I Bought My HITACHI SPLIT AC 1.50 TON On 24/Apr/2016 9:54:09PM at Viveks / Porur ( India Chennai )

Also I Bought and Paid 2 Years Extend Warranty For This Product ( so its valid up to April 2019 )

From 6 Months I Am Trying To Claim My Extend Warranty.

When I try to claim. They Rejected As Model Number & Serial Number Mismatch.

Through Mail, Call & Direct Visit Also I Tried Many Times From 6 Months No Use.

Please Check My Viveks Bill Model Number RAU518AVD That I purchased and installed in my home HITACHI SPLIT AC 1.50 TON.

Check Bajaj Extend Warranty Bond HITACHI SPLIT AC Model Number Typed as RAU014CVEA

Viveks Installed Me RAU518AVD Model Only.

But In Bajaj Extend Warranty Bond It Was Typed Wrongly... It Was Not My Mistake.

So Now Have to Correct My Model Number and Serial Number In Bajaj Extend Warranty Bond.

Then Only Able Move To Claim My Extend Warranty.

I Attached all the related screenshot mails and bill copy.

Please Check...

I have bought one Samsung Mobile worth Rs 14900/- on 10th April 2018 from Fundamental Electronics Pvt Ltd, Kolkata, West Bengal. During purchase I applied for an insurance facility for the same mobile provided by Baja Finserve .Which is valid from 10th July 2018 to 9th July 2019. But during enrollment for the Insurance policy the concerned person present at the store had put an Wrong IMEI number of the mobile in document.

Now day before yesterday on 22nd July 2018 when my phone was suddenly not working I visited the nearest Samsung service center for repairing . But after checking the phone they confirmed that it will cost me Rs7692.98/- for repairing . But they have also confirmed that I will not be able to claim for the money from Bajaj Firserve as the IMEI number mentioned in the documents doesn't matches with Physical Mobile's IMEI number .

I would like request to get it resolved on urgent basis. As I am a working person and doesn't have so much of time to apply for the money claim because of your persons mistake . Please provide a solution for the same . As my mobile not working I am even unable to check my official communications and mails since that day .

This is not at all acceptable to a customer to suffer for the mistake of an irresponsible agent. The person should have been even more responsible regarding the documentation where money is involved.

One more information I would like to give you, that today on 24th July 2018 I have already paid through my Credit Card for the repairing of the same mobile to the Samsung Service Center . And now I want it resolved from your side only as I will not be able to take more holidays to invest for the issue . What ever documents are required can be collected from my address.

All required documents like Purchase detail, insurance detail, Samsung service center estimate Bill for repairing, service centers product receiving documents and snap of Actual IMEI number from the mobile box have been attached .kindly check. You can also see that the IMEI number mentioned in the box is matching with the purchase bill, but not matching with the Insurance documents.

I will be expecting a solution and reversal from your side today. And I would like to know what necessary steps are being taken against the staff for the mistake.

R.Jim,
No.47-A, 6th Main road,
Kamatchi Nagar, Tirunelveli,
Tamilnadu – 627 011.
Mobile No.[protected]
………..complainant
Vs

1. The Managing Director,
Bajaj Allianz Life Insurance company limited,
GE Plaza, Airport road, Yerwada, Pune – 411 006.
2. The Branch Manager,
Bajaj Allianz Life Insurance company limited,
No.86, 1st floor, Indira colony, Opp., to FX Engg. Coll.,
Vannarpettai, Tirunelveli – 627 003.
Mobile No.[protected] / [protected] (landline)
……….Respondents

COMPLAINT

Sir,
I have availed a Life Insurance Policy with the 1st respondent through their Branch office in the year 2007 and my Policy No. being [protected] and the Fund Name being Equity Index Fund II. As per their terms and condition I have paid the mandatory premium of Rs.30, 000/- in three installments and my policy is live till date. On 08.07.2018, I received a phone call from the 2nd respondent requesting me to renew the policy for a further extended period of time. Owing to their request I marked my presence with the 2nd respondent office on 10.07.2018 alongwith the original documents and to my surprise my policy has not come up with an outcome as projected by them. Hence, I made a request to terminate my policy and to transfer the proceeds to my savings account. The person who was manning the 2nd respondent office tried to persuade me to continue with the policy by renewing the same for an extended period.
Since I did not yield to his request I was made to wait for hours together to be bounced back, on the ground that the particular person dealing with termination of existing policy was on leave and I was asked to come the next day. With lot of hope I turned back to the 2nd respondent office on 11.07.2018 to be bounced back again after a long wait for hours together with the same remarks, that the particular person dealing with termination of existing policy was on leave. Then on 12.07.2018 after confirming the presence of the concerned person I paid my visit to the 2nd respondent office only to be attended by B.Saravanakumar the Branch Manager who inturn was repeatedly insisting me to continue with the existing policy. Since I was firm in my stand the Branch Manager Saravanakumar requested me to come the next day such that my request would be considered. Again I marked my presence on 13.07.2018 with the 2nd respondent office to be attended by the Branch Manager Saravanakumar after a long wait of 3 hours., who repeatedly insisted me to continue with the existing policy. He even went to the extend of saying that, “renewing the policy takes only few minutes but termination of policy might consume hours together” and he also threatened that, “I will have to lose the privilege of a prime customer if I opt to discontinue this existing policy”. He was adamant to entertain my request to terminate the policy and to transfer the proceeds to my savings account.

Hence it is prayed that the matter be enquired and the respondents be directed to terminate my policy and to transfer the proceeds to my savings account and strict directions may be issued in accordance with the norms enumerated by the Insurance Regulatory Development Authority and thus render justice.

21.07.2018 Complainant
Palayamkottai.

Hi Team,

I had earlier raised request to cancel my ECS for my policy number [protected], they said I need to email to citi.[protected]@bajajallianz.co.in which I did one and half month back(6June2018). But as expected they dint even bothered to respond to my email.
Previous to this I had followed up to this to the customer care. they keep on providing wrong information. First they say I can do that online and tried changing the bank details online, which said its raised a service ticket on my behalf. Nothing happened even after 1month (in May Month to be precise) Then they said I need to cancel my ECS for Citibank, for which I need to talk to my bank. I did that as well, they said they cant help I need to talk to Bajaj Allianz. This people keep on passing the ball from one dept to other.

At last they said to email to citi.[protected]@bajajallianz.co.in, for some pathetic reason they are yet to respond.

for Past 1and half month the online shows my ECS to be as HDFC, but to no surprise the ECS is still getting deducted from my CITI bank.

They said while taking the plan that they are with us all time and take care o[censored]s, now I understand how pathetically they take care o[censored]s.

Regards
Eshwar

I've bought Motor Insurance Policy from HONDA ASSURE for my Car. Though the premium was high I've bought it from Honda Assure as their executive / officer was saying that your claims will not be settled easily if I'll buy it from any other insurance company or online from Policy Bazar. I'll not get the parts of car immediately if I'll not buying through Honda Assure. I bought the policy & executive / officer asked me to buy additional Riders on the policy, where ZERO DEP for 100% coverage & RIDER FOR CONSUMABLES, where I can claim for Engine Oils / Coolants in case of NON-ACCIDENTAL claims also, so I bought these 2 additional riders & paid premium what is higher that Market rates.

After sometime, I've sent my car for regular services & workshop incharge asked me to change the Engine Oil & Coolant. I have discussed with workshop Incharge @ GOPINATHJI - MAKARPURA VADODARA about NON ACCIDENTAL CLAIM under An Additional Rider of CONSUMABLES given by HONDA ASSURE's officer Mr. Shubham Mishra. Workshop Incharge straight away denied for all these & transferred the phone to Mr. Shubham. I got literally shocked after listening statement of Shubham, that he hasn't committed anything like this. For me it was a big fool deal, I had asked him to refund an additional premium charged by HONDA ASSURE, which was pertains to CONSUMABLE RIDER. Again Shubham denied that Policy got issued & now he can't help me out.

AN OFFICER FROM HONDA ASSURE MISGUIDED ME & CHARGED EXCESS PREMIUM, WHICH I WANT REFUND TO MY ACCOUNT.

I Kishore Agarwala ic of balic from last 8/9 yrs my ic code is [protected]...I m not yet getting my nb as well as renewal commission So long time it is very difficult time to me maintain my family I came to know that after 5 yr agent code valid for life time all as per insurance act ...So plz request to to do something to get my commission.. Asap...
Thanking you
Kishore Agarwala
[protected]
Balic .MALDA
WB.

I am currently using car insurance policy (OG[protected]-[protected] of Bajaj Allianz which is expiring in October 2018. I have moved from Noida to Bangalore, so changed the registration number and got new RC. Same is being requested in policy document to change the registration number. It has been inspected and all documents provided in Bajaj Allianz office (BTM branch, Bangalore 2 months back). No documents provided yet. Also sent mail on 10th July 2018 to [protected]@bajajallianz.co.in and reminders to customer care but no response. As talked to customer care representative, they conveyed that I have to buy new insurance policy. It is totally absurd. I have already paid the premium and still valid till October 2018 then why I should buy a new policy again.
They need to correct their system and should not loot the customers.

Thanks

Respected Sir/Madam

On 23rd June, 2018, while I was going to Gujrada with my Hyundai i10 car no.UK07BE3084 met with an accident on Sahastradhara Road, Dehradun.

On the way, suddenly an activa skidding came towards my car and hit on the front number plate. Meanwhile a stone like object stroke on the windshield (front glass), thus created a small round figure, which was seen by my wife who was sitting beside me. She also noticed that the crack was increasing. At the same time due to the immediate brake, a two wheeler hit on the rear bumper.

Therefore, the crack on windshield(front glass) and dent on rear bumper is due to this accident. Whereas the insurance surveyor is not passing the claim by giving the reason that the crack is an old one.
So, I request you to inquire at your level and pass the claim for the same.
I will be highly obliged if you consider my request.

Yours sincerely
Devraj Singh Rana
(Policy no. HBZ/[protected]

Complaint: OC[protected]-00002952
Its been 10 days since the Bajaj Technician checked my TV ( 4th July was home visit) and said that either it will be repaired in 2 weeks else a replacement will be provided. Everytime I call up the call center, they say they only register complaint, rest they cannot do anything. They gave number of some managers, whose number is not working. However Call center insists only these non-existent managers can help. Call center is only to take claim and not to process.
I need action in balance 4 days of promised 2 weeks ( 4th july to 18th july is 2 week - today is 14th July) and I look for action

My mobile got damazed on 11th July, 2018 at 10.00pm. I have complained about this the next day i.e. on 12th July, 2018 and the intimation number is [protected]. I have called nearly 30 times to customer care to tell about this and for further process but unable to speak to them. today at 5.40pm I spoke to customer care person and requested for verification and I have requested her to speak little bit loudly as I am not holding proper phone still she has not bothered and disconnected the call. if this is the case why you people register for insurance at the time of purchase when you are unable to process the request in a proper time. you people do not know a person calls with the registered mobile when mobile got damaged. For call back also I have requested twice still your customer care don't bother.

on 11th July at 10.00pm when I am at kitchen it was fallen down and got damaged.model is Oppo F5.

My name is subramanian, I have been contacted by a person on ultra Trendz . He said that he is calling from bajaj finance. I got a approval of 5 lacs rupees. He ask me to pay the insurance amount and processing fee immediately to approve the loan, so I paid the insurance amount (20000) and Processing fee of 9600 for loan amount of 5 lacs rupees on 23.june.2018, Still i didn't receive the money, When i contact the person they didn't response correctly. Can any one help me.

I suspect this is like cheating customers or a scam...

On the payment receipt they are located in ambit it park, ambattur, chennai.

Name: senthil kumar
Email: [protected]@gmail.com

Please look into this and do the needful.

Thanks,
Subramanian

To
The Branch Manager
Bajaj Allianz Life Insurance Co Ltd

Dear sir,

I regret to inform you that we had taken two policies on dated 13.03.2012 in the name of Gaurahari Gopinath Swain and Nirupama Gaurahari Swain vide Policy No. [protected] and [protected] respectively and paid premium amount of RS 8, 00, 000/- each . The maturity amount supposed to be exempted u/s 10(10)(d) as per the policy norms. but now when I saw the 26 AS TDS was deducted 1% u/s 194DA on the maturity amount of RS 1223104 and 1227264 that means it will be taxable income .

please clarify the same . if it is wrongly entered then rectify the same as early as possible so that i can filed the return.

yours
Gaurahari Swain

Dear sir/madam

my brother name is P.Santhanakrishnan he is worked in bajaj allianz life insurance company in dindigul branch, tamilnadu state
unfortunately my brother is died on january 12th for two wheeler accident
but our company provided for EPF so your side need some document for close the EPF account

so we are send the documents for last week 4th july
so please immediately procees for this message
please do it immediately process ...

Tell pension plan policy purchased but delivery policy equity grownth plan
No response after few month said your month will be zero. For equity after one ask for renewal i aked my money renew with 50, 000 but asked my first premium will be only 3-4k
In last dnt purchase or fraud
Atlest jitne ke policy utne paise vapas dedo 12 year old hogaye ab toh
With regards
Atul sharma

Hi,
I went to renew and transfer my mahindra xuv500 car policy to a bajaj allianz agent name chandrashekar, tiptur (Imd code[protected] the previous insurer was bajaj allianz itself (Policy no.- og[protected]-[protected] so thought of continuing with the same. I am very much dissatisfied and the service is totally pathetic.

I bought a used car and previous policy expiry date was on 14th april so on april 13th i went to renew it and also to transfer the owner of policy. I submitted all the required documents and even i paid the policy premium amount as per your agent quotation ₹30, 700/- he assured of renewal on the same day. But didn’t happened on the next day he told the vehicle has to be inspected so i arranged the inspection and it has been done by mr. Pradeepa s, territory manager, virtual office from bangalore. I waited for a week but didn’t got any update from the agent. When i contacted he took excuse saying that “the proposal has been rejected by the head office, i am applying for the new proposal and the vehicle has to be inspected again”. So again second time the vehicle was inspected by the same person pradeepa s again this time also i was fooled by your agent i neither got the policy nor the updates. When i contacted again he told “there some issue, the renewal is not happening i will try from the bangalore office”. I decided to give a last try. The vehicle was once again inspected, but this time by a third party
Company (I don’t remember the name and person). This time also he failed to renew the policy and refunded the amount after 2 long months.

I don’t know whether the problem is with the company or the agent. Paying the prescribed amount, waiting for 2 months, with 3 car inspections, visiting the agent 100 times i didn’t got my policy renewed. At some point i even thought to drag the issue in consumer court but maked my mind to inform it to the company. It’s been a month i wrote to the company regarding the issue atleast the company didn’t even had the courtesy to reply for the mail.

How you people are going to handle this serious issue i don’t know, even though the matter is bit long i tried to explain it in detail. If the problem is with the agent i hope you people will take action so that other people don’t get fooled.

Anyhow i got my car insured with a better insurer with much better premium and benefits that to within in an hour. I decided not to go with bajaj allianz again with my vehicles and will never refer the company to any of my friends and relatives

Please find attachment and solved my problem

meri policy number OG[protected] HAI, Meri gadi acident ho gyi hai jishka claim dene me company deri kar rahi hai, jisse mujhe kafi pareshaniyo ka samna karna pad raha hai, kripya meri samsya ko jald se jald solve karne ki kripa kare,

Gadi rohan motors workshop me date[protected] se hai, but abhi tak ushme koi bhi kaam nahi kiya gya hai, compny wale khte hai ki inshurance compny deri kar rahi hai

Your customer executive are cheating innocent customers, giving wrong information (Fraud)..

I have renewed my car policy on 23 june 2018, i have been told that i will get the soft copy by 25th june.

I would like to complaint about mr. Karan hiremath/ho direct marketing/web sales/general

This guy made multiple calls until i renewed the policy but now not reverting my email -

[ my insurance is expired on 23 june (Mid night) and i am using taxi service every day to commute to my office - who will pay for that...

Before i go to consumer forum please solve my matter and take action against the customer executive.

Please find below the required details :

Car no - ka01 mg 8722 reg. On aradhna jain
Customer id 67495037
Total amount payable rs.5079/-
Transaction no for your reference 4667311
Receipt number[protected]
Complaint id – 73381214 date 27/6/2018

Thanks
S k jain
M - [protected]

Hi team,

This monday (25-june-2018), i have been contacted by a person named anand. He said that he is calling from bajaj finance. I got a approval of 2 lacs rupees, for that i need to pay 20, 000 rupees amount immediately. As per his words, i paid 20, 000 rupees to ultra trendz enterprises. The next day, his mobile is switched off.. This wednesday (27-june-2018), i tried calling another number and they told me to pay 10, 000 rupees as a processing fees, so that 2 lacs amount will be credited to my account within 2 hours. Believing her words, hence, i paid 10, 000 rupees to ultra trendz enterprises.. But after that, no information from them. Even if i call them, they either not attending my call or cutting my call.. Totally i paid 30, 000 rupees...

I suspect this is like cheating customers or a scam...

They said that they are located in ambit it park, ambattur, chennai.

Name: senthil kumar
Mob: [protected]
Email: [protected]@gmail.com

Please look into this and do the needful.

Thanks,
Senthil kumar