Bajaj Allianz Complaints & Reviews

Hi Team,

I had earlier raised request to cancel my ECS for my policy number [protected], they said I need to email to citi.[protected]@bajajallianz.co.in which I did one and half month back(6June2018). But as expected they dint even bothered to respond to my email.
Previous to this I had followed up to this to the customer care. they keep on providing wrong information. First they say I can do that online and tried changing the bank details online, which said its raised a service ticket on my behalf. Nothing happened even after 1month (in May Month to be precise) Then they said I need to cancel my ECS for Citibank, for which I need to talk to my bank. I did that as well, they said they cant help I need to talk to Bajaj Allianz. This people keep on passing the ball from one dept to other.

At last they said to email to citi.[protected]@bajajallianz.co.in, for some pathetic reason they are yet to respond.

for Past 1and half month the online shows my ECS to be as HDFC, but to no surprise the ECS is still getting deducted from my CITI bank.

They said while taking the plan that they are with us all time and take care o[censored]s, now I understand how pathetically they take care o[censored]s.

Regards
Eshwar

I've bought Motor Insurance Policy from HONDA ASSURE for my Car. Though the premium was high I've bought it from Honda Assure as their executive / officer was saying that your claims will not be settled easily if I'll buy it from any other insurance company or online from Policy Bazar. I'll not get the parts of car immediately if I'll not buying through Honda Assure. I bought the policy & executive / officer asked me to buy additional Riders on the policy, where ZERO DEP for 100% coverage & RIDER FOR CONSUMABLES, where I can claim for Engine Oils / Coolants in case of NON-ACCIDENTAL claims also, so I bought these 2 additional riders & paid premium what is higher that Market rates.

After sometime, I've sent my car for regular services & workshop incharge asked me to change the Engine Oil & Coolant. I have discussed with workshop Incharge @ GOPINATHJI - MAKARPURA VADODARA about NON ACCIDENTAL CLAIM under An Additional Rider of CONSUMABLES given by HONDA ASSURE's officer Mr. Shubham Mishra. Workshop Incharge straight away denied for all these & transferred the phone to Mr. Shubham. I got literally shocked after listening statement of Shubham, that he hasn't committed anything like this. For me it was a big fool deal, I had asked him to refund an additional premium charged by HONDA ASSURE, which was pertains to CONSUMABLE RIDER. Again Shubham denied that Policy got issued & now he can't help me out.

AN OFFICER FROM HONDA ASSURE MISGUIDED ME & CHARGED EXCESS PREMIUM, WHICH I WANT REFUND TO MY ACCOUNT.

I Kishore Agarwala ic of balic from last 8/9 yrs my ic code is [protected]...I m not yet getting my nb as well as renewal commission So long time it is very difficult time to me maintain my family I came to know that after 5 yr agent code valid for life time all as per insurance act ...So plz request to to do something to get my commission.. Asap...
Thanking you
Kishore Agarwala
[protected]
Balic .MALDA
WB.

I am currently using car insurance policy (OG[protected]-[protected] of Bajaj Allianz which is expiring in October 2018. I have moved from Noida to Bangalore, so changed the registration number and got new RC. Same is being requested in policy document to change the registration number. It has been inspected and all documents provided in Bajaj Allianz office (BTM branch, Bangalore 2 months back). No documents provided yet. Also sent mail on 10th July 2018 to [protected]@bajajallianz.co.in and reminders to customer care but no response. As talked to customer care representative, they conveyed that I have to buy new insurance policy. It is totally absurd. I have already paid the premium and still valid till October 2018 then why I should buy a new policy again.
They need to correct their system and should not loot the customers.

Thanks

Respected Sir/Madam

On 23rd June, 2018, while I was going to Gujrada with my Hyundai i10 car no.UK07BE3084 met with an accident on Sahastradhara Road, Dehradun.

On the way, suddenly an activa skidding came towards my car and hit on the front number plate. Meanwhile a stone like object stroke on the windshield (front glass), thus created a small round figure, which was seen by my wife who was sitting beside me. She also noticed that the crack was increasing. At the same time due to the immediate brake, a two wheeler hit on the rear bumper.

Therefore, the crack on windshield(front glass) and dent on rear bumper is due to this accident. Whereas the insurance surveyor is not passing the claim by giving the reason that the crack is an old one.
So, I request you to inquire at your level and pass the claim for the same.
I will be highly obliged if you consider my request.

Yours sincerely
Devraj Singh Rana
(Policy no. HBZ/[protected]

Complaint: OC[protected]-00002952
Its been 10 days since the Bajaj Technician checked my TV ( 4th July was home visit) and said that either it will be repaired in 2 weeks else a replacement will be provided. Everytime I call up the call center, they say they only register complaint, rest they cannot do anything. They gave number of some managers, whose number is not working. However Call center insists only these non-existent managers can help. Call center is only to take claim and not to process.
I need action in balance 4 days of promised 2 weeks ( 4th july to 18th july is 2 week - today is 14th July) and I look for action

My mobile got damazed on 11th July, 2018 at 10.00pm. I have complained about this the next day i.e. on 12th July, 2018 and the intimation number is [protected]. I have called nearly 30 times to customer care to tell about this and for further process but unable to speak to them. today at 5.40pm I spoke to customer care person and requested for verification and I have requested her to speak little bit loudly as I am not holding proper phone still she has not bothered and disconnected the call. if this is the case why you people register for insurance at the time of purchase when you are unable to process the request in a proper time. you people do not know a person calls with the registered mobile when mobile got damaged. For call back also I have requested twice still your customer care don't bother.

on 11th July at 10.00pm when I am at kitchen it was fallen down and got damaged.model is Oppo F5.

My name is subramanian, I have been contacted by a person on ultra Trendz . He said that he is calling from bajaj finance. I got a approval of 5 lacs rupees. He ask me to pay the insurance amount and processing fee immediately to approve the loan, so I paid the insurance amount (20000) and Processing fee of 9600 for loan amount of 5 lacs rupees on 23.june.2018, Still i didn't receive the money, When i contact the person they didn't response correctly. Can any one help me.

I suspect this is like cheating customers or a scam...

On the payment receipt they are located in ambit it park, ambattur, chennai.

Name: senthil kumar
Email: [protected]@gmail.com

Please look into this and do the needful.

Thanks,
Subramanian

To
The Branch Manager
Bajaj Allianz Life Insurance Co Ltd

Dear sir,

I regret to inform you that we had taken two policies on dated 13.03.2012 in the name of Gaurahari Gopinath Swain and Nirupama Gaurahari Swain vide Policy No. [protected] and [protected] respectively and paid premium amount of RS 8, 00, 000/- each . The maturity amount supposed to be exempted u/s 10(10)(d) as per the policy norms. but now when I saw the 26 AS TDS was deducted 1% u/s 194DA on the maturity amount of RS 1223104 and 1227264 that means it will be taxable income .

please clarify the same . if it is wrongly entered then rectify the same as early as possible so that i can filed the return.

yours
Gaurahari Swain

Dear sir/madam

my brother name is P.Santhanakrishnan he is worked in bajaj allianz life insurance company in dindigul branch, tamilnadu state
unfortunately my brother is died on january 12th for two wheeler accident
but our company provided for EPF so your side need some document for close the EPF account

so we are send the documents for last week 4th july
so please immediately procees for this message
please do it immediately process ...

Tell pension plan policy purchased but delivery policy equity grownth plan
No response after few month said your month will be zero. For equity after one ask for renewal i aked my money renew with 50, 000 but asked my first premium will be only 3-4k
In last dnt purchase or fraud
Atlest jitne ke policy utne paise vapas dedo 12 year old hogaye ab toh
With regards
Atul sharma

Hi,
I went to renew and transfer my mahindra xuv500 car policy to a bajaj allianz agent name chandrashekar, tiptur (Imd code[protected] the previous insurer was bajaj allianz itself (Policy no.- og[protected]-[protected] so thought of continuing with the same. I am very much dissatisfied and the service is totally pathetic.

I bought a used car and previous policy expiry date was on 14th april so on april 13th i went to renew it and also to transfer the owner of policy. I submitted all the required documents and even i paid the policy premium amount as per your agent quotation ₹30, 700/- he assured of renewal on the same day. But didn’t happened on the next day he told the vehicle has to be inspected so i arranged the inspection and it has been done by mr. Pradeepa s, territory manager, virtual office from bangalore. I waited for a week but didn’t got any update from the agent. When i contacted he took excuse saying that “the proposal has been rejected by the head office, i am applying for the new proposal and the vehicle has to be inspected again”. So again second time the vehicle was inspected by the same person pradeepa s again this time also i was fooled by your agent i neither got the policy nor the updates. When i contacted again he told “there some issue, the renewal is not happening i will try from the bangalore office”. I decided to give a last try. The vehicle was once again inspected, but this time by a third party
Company (I don’t remember the name and person). This time also he failed to renew the policy and refunded the amount after 2 long months.

I don’t know whether the problem is with the company or the agent. Paying the prescribed amount, waiting for 2 months, with 3 car inspections, visiting the agent 100 times i didn’t got my policy renewed. At some point i even thought to drag the issue in consumer court but maked my mind to inform it to the company. It’s been a month i wrote to the company regarding the issue atleast the company didn’t even had the courtesy to reply for the mail.

How you people are going to handle this serious issue i don’t know, even though the matter is bit long i tried to explain it in detail. If the problem is with the agent i hope you people will take action so that other people don’t get fooled.

Anyhow i got my car insured with a better insurer with much better premium and benefits that to within in an hour. I decided not to go with bajaj allianz again with my vehicles and will never refer the company to any of my friends and relatives

Please find attachment and solved my problem

meri policy number OG[protected] HAI, Meri gadi acident ho gyi hai jishka claim dene me company deri kar rahi hai, jisse mujhe kafi pareshaniyo ka samna karna pad raha hai, kripya meri samsya ko jald se jald solve karne ki kripa kare,

Gadi rohan motors workshop me date[protected] se hai, but abhi tak ushme koi bhi kaam nahi kiya gya hai, compny wale khte hai ki inshurance compny deri kar rahi hai

Your customer executive are cheating innocent customers, giving wrong information (Fraud)..

I have renewed my car policy on 23 june 2018, i have been told that i will get the soft copy by 25th june.

I would like to complaint about mr. Karan hiremath/ho direct marketing/web sales/general

This guy made multiple calls until i renewed the policy but now not reverting my email -

[ my insurance is expired on 23 june (Mid night) and i am using taxi service every day to commute to my office - who will pay for that...

Before i go to consumer forum please solve my matter and take action against the customer executive.

Please find below the required details :

Car no - ka01 mg 8722 reg. On aradhna jain
Customer id 67495037
Total amount payable rs.5079/-
Transaction no for your reference 4667311
Receipt number[protected]
Complaint id – 73381214 date 27/6/2018

Thanks
S k jain
M - [protected]

Hi team,

This monday (25-june-2018), i have been contacted by a person named anand. He said that he is calling from bajaj finance. I got a approval of 2 lacs rupees, for that i need to pay 20, 000 rupees amount immediately. As per his words, i paid 20, 000 rupees to ultra trendz enterprises. The next day, his mobile is switched off.. This wednesday (27-june-2018), i tried calling another number and they told me to pay 10, 000 rupees as a processing fees, so that 2 lacs amount will be credited to my account within 2 hours. Believing her words, hence, i paid 10, 000 rupees to ultra trendz enterprises.. But after that, no information from them. Even if i call them, they either not attending my call or cutting my call.. Totally i paid 30, 000 rupees...

I suspect this is like cheating customers or a scam...

They said that they are located in ambit it park, ambattur, chennai.

Name: senthil kumar
Mob: [protected]
Email: [protected]@gmail.com

Please look into this and do the needful.

Thanks,
Senthil kumar

We have received notification dated 25th may 2018 from your company regarding a refund amount rs xxxxx/-for the claim referenced above.
I have requesting the refund the amount to me. Policy no: [protected]. I have many mails sending but i have not received amount. I have original request
Letters and kyc documents sending on dated 30.05.2018 to bajaj allianz life insurance co. Ltd., a wing, 4th floor,, old no. 276 & 277 new no. 497 & 498, poonamalle high road,, chennai, district - chennai, tamil nadu-600106. But still now we have not received any notifications.

I have taken policy no 'og[protected]-00007099 on 25.05.2018 through online from bajajallianz for my two wheeler for a period of three years. Previous policy which was from hdfc ergo was expiring on 26.06.2018 midnight. I had filled all the colums correctly. The above said policy should have been started from 00.01 hrs of 27.06.2018 but to my surprise bajaj allianz have given the insurance period from 02.07.2018 to 01.07.2021. On the same day i mailed at [protected]@bajajallianz.co.in alogwith scanned copy of my previous policy for making amendment, when they did not respond, i mailed again on 26.06.2018 and informed their pune branch telephonically. The person on the phone assured that you will be contacted through mail or phone very soon but sorry to say till this time there is no response. You are requested to look into the matter for necessary action. Regards.

I am existing policy holder of Bajaj Allianz Life Insurance Co. Ltd. . At present my 4 Policies are running in Halwasia commerce house habibullah state branch Lucknow. Existing Policy no's are [protected], [protected], [protected] & [protected]. I Am paying premium Rs.1, 13, 824 approx per annum.

My above policy agent Mr. Himanshu Gupta, (Code No.[protected] Mobile No [protected]) came my residence for collection of my existing policy's premium so I gave him 2 blank cheques for two due premium of said polices. But he used One of the my cheque for issue a new policy in my name with out any concerned/permission with me & he send a bank mandate to Mansarovar Urban Co-operative Bank Ltd. for Rs-50000/- and he committed my forge signatures in mandate. I know that said matter when Bank informed me about said mandate. I enclosed said mandate for ready reference.
After that I try to contact to Mr Himanshu gupta, agent & also contact to his senior officials but they are not any response me in this regard. At present neither he contact me nor he returned my Rupees.
Please look into the matter & take appropriate action as early as possible

Thanking you,

Yours faithfully,
Dr. Rajeev Kumar Singh

I being the branch manager of pnb gudha gorji. Have given 2 policies of stocks and building to mr satyendra, territory head at jaipur last month. We had also credited the premium amount to your pnb account on that same day but till not we had no information about the policies. Regularly we do folow up with mr satyendra and every day he used to make us fool that till evening you will get the policies. Kindly take strict action against him or refund us premium amount along with interest so that without ignoring any future mishappening we can make insure our goods and property through other insurance company.

The policy details are not shown in the portal, though I can generate my IT certificate from the login screen (https://bajajallianzlifeonline.co.in/CustomerPortal/logon/index.jsp#!/login). The issue has been present from past 4 to 6 months. And the chatbot always messes up with policy status saying provided wrong details, though I have always provided valid policy details...