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Bajaj Allianz Complaints & Reviews

3.9
Updated: Nov 28, 2025
Complaints 2227
Resolved
1681
Unresolved
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Bajaj Allianz reviews & complaints page 38

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S
Sanjeetadas1994
from Kolkata, West Bengal
Mar 31, 2018
Resolved
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Address: Hooghly, West Bengal

This is to inform you that i had paid rs.3145/- on 02.10.15 to bajaj allianz general insurance company limited being premium for extended warranty for 2 years for my laptop. But in spite of passing of considerable times, they have not sent me policy bond as yet. Since my laptop is giving trouble, i have personally visited their office several times and requested them to issue policy bond and also made several correspondence to this effect but to no effect.in view of the facts stated above, i am attaching herewith all the correspondence along with their reply and few documents such as receipt etc. Which will speak of it self. Kindly look into the matter seriously and hope that i shall not be deprived of principles of natural justice from your end.

Sanjeeta das (Mobile: [protected])
Email id : ms. [protected]@rediffmail.com
+7 photos
May 5, 2018
Complaint marked as Resolved 
Bajaj Allianz customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2018
Bajaj Allianz Customer Care's response
Hi Sanjeeta,

We're keen to assist you. Request you to send in your policy number via email at [protected]@bajajallianz.co.in as it will enable us to help you further.

Also, we've registered your complaint with the Reference No.: BA - 1351, please keep a note of the same for further procedure. Request you to mention this number in the subject line of the email while sending in your details. Thank you.

Regards,
Bajaj Allianz General Insurance
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    Nishar2581
    from Delhi, Delhi
    Mar 27, 2018
    Resolved
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    Address: Dahod, Gujarat, 389151
    Website: Bajaj allianz

    Sir aajse 10 saal pehle mene jab policy li thi tab mujhe bataya gaya tha ki ye policy single premium vali he. Mene agent ki baat man kar policy li par vo polycy galat bech gaya. Aaj me usse mila to voh keh raha hi ki mujhe upar se policy ke bare me yahi bataya tha ki policy single premium he. Sir in 10 saal me mujhe na to koi call aaya na hi koi khat aaya. Aaj jab meri policy ki muddat khatm ho gayi he to mene jo payment diya tha usme bhi 10000 hajar kam mil rahe he. 10 saal pese rakhne ke baad ye yuva he mete saath
    Apr 27, 2018
    Complaint marked as Resolved 
    Bajaj Allianz customer support has been notified about the posted complaint.
    Mar 27, 2018
    Updated by Nishar2581
    Policy turm khatm hone par mujhe nuksaan ja raha he.
    Agent bhi keh raha he ki mene tumhe single turm policy bech he
    Verified Support
    Mar 27, 2018
    Bajaj Allianz Customer Care's response
    Dear Sir,

    We regret the inconvenience caused. Please share your policy number and contact details along with your email address. Our team will connect with you soon.

    Regards,
    Bajaj Allianz Life Insurance Team.
    Apr 05, 2018
    Updated by Nishar2581
    [protected] mera contact no
    Apr 05, 2018
    Updated by Nishar2581
    [protected]@gmail.com
    [protected] polycy no
    [protected] mob no
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      V
      VivekN
      from Dombivli, Maharashtra
      Mar 24, 2018
      Resolved
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      Address: Thane, Maharashtra, 421202

      My self kmp narayanan, i had buyed the bajaj allianz policy (Policy no :[protected]) on 20-nov-2007 with a premium of rs. 30, 000/-. The representative which came from bajaj allianz told us that the amount will get doubled in every 3 years according to market value and even told us that the company will contact us if there is any variations in the market.
      However neither the company contacted us thereafter nor the representative came back to tell us regarding the market variations. We are in trouble now, we waited for 10 long years considering that someone will contact us. However we were disappointed hearing to the online message. We contacted their online number to check regarding this policy. It was disheartening to hear that the amount which was promised as double is now reduced than the premium amount. I was getting only 29000 back which was not at all acceptable.
      Please refund back the amount you took from us with an interest of rs.3, 00, 000. As that money was kept to put in nsc that time so that it would have been beneficial to me today as i got retired.
      Request you to refund the money as soon as possible.
      Thankyou.
      +1 photos
      Mar 31, 2018
      Complaint marked as Resolved 
      Hello What is the status of the complaint? Nobody contacted us from.the company till now. What should we do?
      Bajaj Allianz customer support has been notified about the posted complaint.
      Mar 24, 2018
      Updated by VivekN
      Ok
      Verified Support
      Mar 26, 2018
      Bajaj Allianz Customer Care's response
      Dear Sir,

      We regret the inconvenience caused. Please share your contact number along with your email address. Our team will connect with you soon.

      Regards,
      Bajaj Allianz Life Insurance Team.
      Mar 26, 2018
      Updated by VivekN
      Contact number : [protected]
      Email id : vivek.[protected]@gmail.com
      Apr 04, 2018
      Updated by VivekN
      Hello... As we haven't received any call yet.. what should we do ?
      May 01, 2018
      Updated by VivekN
      Good evening,
      Hello there is no update about this issue after the phone call from the consumer board.
      This issue was posted on mar 24. One month gone and still received only one phone call.
      This issue hasn't resolved yet. Please consider this as a request and solve our problem immediately.
      Thankyou.
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        R
        r_kumar_barachatti
        from Bhopal, Madhya Pradesh
        Mar 23, 2018
        Resolved
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        Address: 824201

        My vehicle bearing reg no. Jh02ak1328 had stolen on dtd. 24/12/2017. I made an fir in police station of barachatti, gaya, bihar on dtd. 25/12/2017. I locked a complaint to bajaj allianz against policy no. Og[protected]-00001823 even and requested them to paid the insured idv of vehicle. But they are investigating only. Till now i have not received any payment of vehicle's insured amount from bajaj allianz.

        Please do the needful. I belongs to the medium class family and dependent of my livelihood on the driving of my vehicle. Vehicle was purchased on loan amount, hypotheticated by m/s. Cholamandalam finance. Still, i have to give the installment amount to financier.
        +2 photos
        Apr 29, 2018
        Complaint marked as Resolved 
        Bajaj Allianz customer support has been notified about the posted complaint.
        Verified Support
        Mar 27, 2018
        Bajaj Allianz Customer Care's response
        Hi Rahul,

        We'll definitely get this checked. Your concern has been escalated to our team. Assuring you of a quick update.

        We have registered your complaint with us under the Reference No.: BA - 1350. Please mail us at [protected]@bajajallianz.co.in with the given reference number in the subject line of the email for any further assistance.

        Regards,
        Bajaj Allianz General Insurance
        Verified Support
        Mar 29, 2018
        Bajaj Allianz Customer Care's response
        Hi Rahul,

        We understand that our team got in touch with you and has conveyed the necessary information with regards to your claim. We hope this clarifies your queries. Have a great evening ahead!

        Regards,
        Bajaj Allianz General Insurance
        Dear sir I
        was working with Bajaj Allianz life
        Insurance from june 2006 to july 2008, my employee code was 87051 & I want to know that balance in my PF A/C
        As subjected I want to withdrawal my PF kindly help me for my PF withdrawal.
        Yours
        Lokesh chugh
        [protected]
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          M
          Mohideen84
          from Bengaluru, Karnataka
          Mar 22, 2018
          Resolved
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          Resolved

          1) i have paid the premium amount for my policy with bajaj allianz on 22-jan-2018 and got the receipt.
          2) after that, i received sms from bajaj allianz almost everyday stating to pay premium before 15-feb-2018. And ignore if already paid.
          3) and i ignored that as i had paid already.
          4) on feb 15 there was two attempt to (One after the other) to deduct money from my account through ecs.
          5) since i did not have enough money in the account, the withdrawal attempt failed.
          6) due to this failed attempt, the bank has deducted money from my account citing cheque bounce issue.
          7) i have raised this issue on 16-feb-2018 to bajaj allianz through email
          8) when there was no proper response in the subsequent days, i have forwarded the same to [protected]@bajajallianz.co.in [protected]@bajajallianz.co.in successively, yet to no avail.
          Its now 34 days since i have reported this issue.

          To summarize
          1) i have reported the issue through email on 16-feb-2018
          2) the issue got registered on bajaj allianz portal only on 21-feb-2018
          3) i have received the complaint number: 71571160 for tracking.
          4) it says the tentative date of resolution as 3-mar-2018
          5) when i followed up with the customer support on 21-mar-2018, there was no information update available (Neither a resolution nor a date for resolution)
          6) the issue is still in pending status in grievance tracking portal.
          All this because of the issue with bajaj allianz in updating their database properly.
          I have brought this to the notice of [protected]@bajajallianz.co.in and [protected]@bajajallianz.co.in again on 21-mar-2018.

          Not even an acknowledgement from bajaj allianz.
          May 21, 2018
          Complaint marked as Resolved 
          Nothing. This one word is sufficient to describe the useless service from Bajaj Allianz.
          Bajaj Allianz customer support has been notified about the posted complaint.
          Verified Support
          Mar 23, 2018
          Bajaj Allianz Customer Care's response
          Dear Sir,

          Thank you for getting in touch with us.
          We have shared your details with our team. They will work further on the reported issue,
          and the concerned person from our team will contact you at the earliest.

          Regards,
          Bajaj Allianz Life Insurance Team
          Mar 29, 2018
          Updated by Mohideen84
          It is strange that the Bajaj Allianz escalation mechanism is just namesake.
          I have been pursuing through mail until the level of "Appellate", but getting response only after raising the issue in "Consumer Complaints".

          The Bajaj Allianz executive contacted over phone (23-Mar), has given a pathetic option of reimbursement of the deducted amount.
          I cannot simply agree to it after all these escalations.
          "What is the compensation for the tremendous amount of stress you have created in me without resolving this issue and without even responding properly for more than 1 month?", was my question to Bajaj Allianz and the person said that he will get back.

          It's been 6 days, since then. Yet to do!

          Bajaj Allianz - pathetic service.
          Verified Support
          May 21, 2018
          Bajaj Allianz Customer Care's response
          Dear Sir,

          We believe our team has addressed your query. Have a good day!

          Regards,
          Bajaj Allianz Life Insurance Team.
          May 21, 2018
          Updated by Mohideen84
          No response still from Bajaj Allianz. Then how can you mark as resolved?

          Totally irresponsible and useless service from Bajaj Allianz.
          ISR - PF

          Dear concern,
          I was an employee of BAJAJ ALLIANZ LIFE INSURANCE CO. LTD on the pay roll of MA FOI MANAGEMENT CONSULTANTS LTD.
          I want to withdraw the whole sum of money from my PF. PF employee code is Sakuntala.95410
          Please accept my above given request.

          Thanks & Regards
          Sakuntala kunti
          Department - Agency Sales
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            E
            EK Radhakrishnan
            from Kolkata, West Bengal
            Mar 20, 2018
            Resolved
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            Resolved

            Address: 744101
            Website: [email protected] or [email protected]

            Dear sir (S),
            I would like to know the detailed status of my bajaj allianz new unitgain (Refiled), policy no: [[protected]) (Protected]. Kindly send me details as earliest. My email id is [protected]@gmail.com or [protected]@gmail.com

            Yours faithfully,

            Ek radhakrishnan)
            Ps to secretary (Transport),
            A&n administration, secretariat,
            Port blair-744101
            Contact no.[protected]
            Apr 20, 2018
            Complaint marked as Resolved 
            Bajaj Allianz customer support has been notified about the posted complaint.
            Verified Support
            Mar 20, 2018
            Bajaj Allianz Customer Care's response
            Dear Sir,

            Thank you for getting in touch with us.
            We have shared your details with our team. They will work further on the reported issue,
            and the concerned person from our team will contact you at the earliest.

            Regards,
            Bajaj Allianz Life Insurance Team
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              A
              akr1993
              from Indore, Madhya Pradesh
              Mar 20, 2018
              Resolved
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              Policy no [protected]
              I've requested for the policy cancellation within free loop period on 12th feb. Last date was 15th feb. I was told to submit e-bond paper as i haven't received the bond paper by then and haven't received it by now as well. But till now no refund has been received. Neither do they are replying to my emails. On cantacting on toll free number they manipulating me to visit nearest branch which is not possible for working customer living in far flung area to visit on week days.
              I'm very disappointed that if policy can be purchased online why can't it be cancelled online. Necessary action is required
              Apr 20, 2018
              Complaint marked as Resolved 
              Bajaj Allianz customer support has been notified about the posted complaint.
              Mar 20, 2018
              Updated by akr1993
              Even on registering the request on [protected]@bajajallianz.co.in as asked no further communication was received from their end. Only after contacting customer care I got to know that they are asking for a hard copy of the bond paper which is yet to be received or else I'm being asked to visit the nearest branch. They didn't even thought of dropping an email/sms to intimate me for the same. Are we still living in the era where we needed to visit the branch to purchase a policy? What's the need of online verification then? Bajaj Allianz is simply harassing me. They either want me to continue with the policy or leave my hard earned money to them. They are cheating customers. Stern action against them is needed

              Verified Support
              Mar 20, 2018
              Bajaj Allianz Customer Care's response
              Dear Sir,

              We regret the inconvenience caused. Please share your contact number along with your email address. Our team will contact you soon.

              Regards,
              Bajaj Allianz Life Insurance Team.
              Mar 20, 2018
              Updated by akr1993
              Contact number : [protected]/[protected]
              Email id : [protected]@gmail.com
              I've contacted the customer service multiple times but they repeatedly asked me to contact the branch. Also stating that there is no other way out.
              I don't understand the need to visit the branch office. Do my physical presence will make any difference? If purchasing policy or even verifying KYC is being done online, can't cancellation of the policy can be made online. Is this the way we are going to achieve our dream of digital india? Simply disheartening.
              Mar 20, 2018
              Updated by akr1993
              Contact number : [protected]/[protected]
              Email id : [protected]@gmail.com
              I've contacted the customer service multiple times but they repeatedly asked me to contact the branch. Also stating that there is no other way out.
              I don't understand the need to visit the branch office. Do my physical presence will make any difference? If purchasing policy or even verifying KYC is being done online, why can't cancellation of the policy can be made online. Is this the way we are going to achieve our dream of digital india? Simply disheartening.
              I am not getting own maturity from 6 month .this is death claim maturity fund .i call on custumer care num. they say me your maturity will happen after 15 days but they dont provide maturity.

              not responding to cancel the policy - Comment #3046070 - Image #0
              OG[protected]-00032615 in policy only kurmi observed in place of Krushna sinh kurmi so update full name in policy i have already mail on [protected]@bajajallianz.co.in with RC scan copy but yet no any response, so update name in policy
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                S
                Shailesh Hurde
                from Bengaluru, Karnataka
                Mar 19, 2018
                Resolved
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                Resolved

                life insurance not surrender

                Address: 560103

                Hi,
                I have taken one policy one year back and now because of some personal urgency I want to surrender that policy, it is clearly mentioned in the document that I can surrender policy at any time but when I tried to surrender the same Bajaj Allianz team told me that I can’t surrender the policy now and I hv to wait for 5 years and after that only I can surrender the policy . They suggested me to stop the premium that means I hv...
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                H
                HariSudhaValli
                from Madurai, Tamil Nadu
                Mar 19, 2018
                Resolved
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                Resolved

                Address: Pondicherry, Puducherry

                I applied personal loan in Bajaj Finance and during this I have produced cheque for monthly Emi.using one of the cheque Thy drop the cheque for personal accident policy for two years and 5088 was debited without my knowledge. Kindly request you to cancel the policy andcrefund the amount
                Policy no OG[protected]-00002875
                And OG[protected]-00002876
                Apr 20, 2018
                Complaint marked as Resolved 
                Bajaj Allianz customer support has been notified about the posted complaint.
                Verified Support
                Mar 20, 2018
                Bajaj Allianz Customer Care's response
                Hi,

                We're keen to assist you. Request you to send in your contact number via email at [protected]@bajajallianz.co.in so that we can assist you with your concern.

                Also, we've registered your complaint with the Reference No.: BA - 1349, please keep a note of the same for further procedure. Request you to mention this number in the subject line of the email while sending in your details. Thank you.

                Regards,
                Bajaj Allianz General Insurance
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                  R
                  RajeevOjha
                  from Kolkata, West Bengal
                  Mar 19, 2018
                  Resolved
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                  Resolved

                  Address: 700091
                  Website: Bajaj Allianz

                  I purchased a carrier split ac 1.5 t from a& b electronic in lake town, kolkata -
                  [protected] and was asked to take extended warranty sold by bajaj allianz for service cover etc. Now when the waranty from carrier has expired i asked them to service my ac and they have refused to provide the service for the carrier aircon sold by the vendor stating this is not agreed, as it is extended warranty and this is falsefying the statement stated by the vendor.

                  This is cheating and this certainly puts things in a bad taste... Request baja to refund me the money which i have paid as i have not availed any serviced from them until now which 2976
                  Apr 19, 2018
                  Complaint marked as Resolved 
                  Bajaj Allianz customer support has been notified about the posted complaint.
                  Mar 15, 2018
                  majaji's response
                  can you sent summary of bajaj allinze policy payment receipt[protected]
                  to below email id
                  chetna.[protected]@wdpartners.com
                  [protected]@yahoo.co.in
                  Verified Support
                  Mar 19, 2018
                  Bajaj Allianz Customer Care's response
                  Hi Rajeev,

                  Allow us a chance to review your concern. Request you to send in your contact and policy number via email to [protected]@bajajallianz.co.in so that we can connect with you at the earliest.

                  Your request has been registered with the Reference No. BA – 1348. Do mention the same in the subject line of the email while sending your details & for any future follow-ups. Thank you.

                  Regards,
                  Bajaj Allianz General Insurance
                  Not receing all months premium receipt, can you sent summar y of April 2017 to March 2018 to
                  chetna.[protected]@wdpartners.com
                  [protected]@yahoo.co.in
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                    N
                    NPRaghu
                    from Malappuram, Kerala
                    Mar 17, 2018
                    Resolved
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                    Resolved

                    Dear sir, sub: refused to reimbursed rupees 583000.00 from bajajallince life insurance (Policy number [protected])
                    Please find attached herewith refund recovery of non refund of rs. 5 lakh from bajaj allianz life insurance company
                    Policy no:[protected] for maturity claim (Ref no: for request is[protected].
                    Certification of premium paid on[protected]. Policy holder n raghunathan
                    First premium is consider as a bond rupees fifty thousands for the period of 10 years and assured rupees five lakh (Rs:500000)
                    Is a maturity amount.
                    The first premium rupees fifty thousands paid on 04 january 2008.
                    Product name :unit gain plus gold size two.
                    Date of maturity :[protected]. As per company records.
                    Date of requested for reinbersment of sum assured (Rs.500000.00) on 2nd february 2018 as per request through
                    Customer care @bajajallianz.co.in
                    The policy premium paid 2009 to 2011 rupees 50000.00 in each year & paid rupees 12000 as a premium of 2012 & partially
                    Withdrawn from the premium amount from 2009 to 2011.
                    Rupees 12 thousand paid on 2012 year as a premium amount. All the premium amount converted into share market as per the
                    Company policy.
                    According the company portal report the amount was increased more than 10 times within 10 years.
                    For example rupees 12000.00 became increased value was rupees one lakh twenty thousand (120000.00) indicated in company portal.
                    Total due rupees 6 lakh twenty thousands & the company reimbursed only rupees 37000 balance amount to be paid rupees
                    Five lakh eightythree thousands (583000.00) only.
                    Bajajallianz insurance company could denied to reimbursed amount of rupees 583000.00 which is a violation of genera insurance rules.

                    With regards
                    N raghunathan
                    E-mail: [protected]@gmail.com
                    Apr 21, 2018
                    Complaint marked as Resolved 
                    Bajaj Allianz customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 19, 2018
                    Bajaj Allianz Customer Care's response
                    Dear Sir,

                    Thank you for getting in touch with us.
                    We have shared your details with our team. They will work further on the reported issue,
                    and the concerned person from our team will contact you at the earliest.

                    Regards,
                    Bajaj Allianz Life Insurance Team
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                      V
                      VivekN
                      from Dombivli, Maharashtra
                      Mar 16, 2018
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra, 421202
                      Website: www.bajajallianzlife.com

                      My self kmp narayanan, i had buyed the bajaj allianz policy (Policy no :[protected]) on 20-nov-2007 with a premium of rs. 30, 000/-. The representative which came from bajaj allianz told us that the amount will get doubled in every 3 years according to market value and even told us that the company will contact us if there is any variations in the market.
                      However neither the company contacted us thereafter nor the representative came back to tell us regarding the market variations. We are in trouble now, we waited for 10 long years considering that someone will contact us. However we were disappointed hearing to the online message. We contacted their online number to check regarding this policy. It was disheartening to hear that the amount which was promised as double is now reduced than the premium amount. I was getting only 29000 back which was not at all acceptable.
                      Please refund back the amount you took from us with an interest of rs.3, 00, 000. As that money was kept to put in nsc that time so that it would have been beneficial to me today as i got retired.
                      Request you to refund the money as soon as possible.
                      Thankyou
                      +1 photos
                      Mar 17, 2018
                      Complaint marked as Resolved 
                      Nobody called nor emailed us regarding this issue. The issue has not been resolved yet. Then too there is atick mark saying that the issue is resolved. Please solve this issue as soon as possible. Thankyou
                      Bajaj Allianz customer support has been notified about the posted complaint.
                      Mar 17, 2018
                      Updated by VivekN
                      Contact no. : [protected]
                      email id: vivek.[protected]@gmail.com

                      Please contact in this number/email for resolving the same.
                      Thankyou.
                      Mar 19, 2018
                      Updated by VivekN
                      Hope that this company is not fraud ?
                      Nobody contacted us even after complaining these many times.
                      Hope that by Tomorrow someone will contact us ?
                      Thankyou
                      Mar 24, 2018
                      Updated by VivekN
                      Hello,
                      This complaint Hasn't yet resolved. Why is is showing as resolved ?
                      None of their representatives contacted us as of now. Really disappointed with their performances.
                      Can anyone suggest what should I do ??
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                        A
                        ajay 9650
                        from Chennai, Tamil Nadu
                        Mar 15, 2018
                        Resolved
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                        Resolved

                        Address: 110095
                        Website: www.bajajallianz.com/Corp/new-index.jsp

                        Hello mam,

                        I have renewed my individual health policy number OG[protected]-00000079 on 14 feb 2018 . I did not receive my policy documents till now. I am attaching all the new proposal number and unique transaction number in this mail . My registered mobile number is [protected] . Policy is under my name Ajay Singh.

                        It already takes 20 days till now My health policy is not Renewed . I also file a complaint . My complaint number is 71646358 . After complaint it still not renewed .

                        I am attaching the screenshot of payment .

                        Pro posal Number : 81937380.
                        Unique transaction no for your reference : 18949265.
                        Receipt number :[protected]
                        +2 photos
                        Apr 19, 2018
                        Complaint marked as Resolved 
                        Bajaj Allianz customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 19, 2018
                        Bajaj Allianz Customer Care's response
                        Hi Ajay,

                        We're sorry about this. We've noted your details and shared the same with the team. We assure you that we'll help you with the renewal at the earliest.

                        We have registered your complaint with the Reference No.: BA - 1347, keep a note of the same for further procedure. Also, you may get in touch with us at [protected]@bajajallianz.co.in for any future queries.

                        Regards,
                        Bajaj Allianz General Insurance
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                          vinitv47
                          from Meerut, Uttar Pradesh
                          Mar 15, 2018
                          Resolved
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                          Address: Meerut, Uttar Pradesh, 250103

                          Claim no - (Oc[protected]-[protected]
                          Policy no - (Og[protected]-[protected]
                          I was met with an accident on 29/jan/2018 in night in which whole car was damaged and a passenger got fractured in two places and registered for accidental claim on 30/jan/2018 in morning via bajaj allianz general insurance and the surveyor was deputed by the company for this case and i had provided all the documents needed in the first week but the surveyor did not attend our call and the company also didi'nt responding regarding my case when i go to the office of bajaj allianz insurance in meerut 3-4 times regarding my case now 2 months are gone for my case and there is no progress from the company and there was accidental medical expense covered in my car insurance and they are not giving progress in this case. So, please provide my idv value of my insurance and accidental medical expense which is covered in the insurance..
                          +3 photos
                          Apr 20, 2018
                          Complaint marked as Resolved 
                          Bajaj Allianz customer support has been notified about the posted complaint.
                          Mar 19, 2018
                          Updated by vinitv47
                          The surveyor is not giving the right information and his attitude to speaking to the customer is also not good two months are gone now the surveyor Sanjay Dwivedi is saying that the estimate is wrong and he made the new estimate itself without telling us and the whole damage car is said for repairing but it is only for total loss damage and the accidental medical expenses was covered in the insurance for passengers also and the surveyor is not giving us the right information regarding this. So please take action urgently...
                          Mar 20, 2018
                          Updated by vinitv47
                          Please take the action urgently regarding my case...
                          Verified Support
                          Mar 20, 2018
                          Bajaj Allianz Customer Care's response
                          Hi Vinit,

                          We understand that our team got in touch with you and has conveyed the necessary information with regards to your claim. Thank you.

                          Regards,
                          Bajaj Allianz General Insurance
                          May 21, 2018
                          Updated by vinitv47
                          the problem is not solved yet...
                          What is the procedure to surrender my policy where i paid first three year premium?
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                            sivendran nair
                            Mar 14, 2018
                            Resolved
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                            Respected,

                            I am sivendran nair .Our main problem is that our insuranced AC is having problems, the grill is damaged and cooling problems are also there.I am frustrated of sending and calling your customer care(bajaj customer care) .It is not the first time, its been multiple times I am requesting to solve the same problem.
                            I registered multiple complaints but no response till today.It's been more than five month!.Is our problem so silly for you?or you have the intention of not solving .Either way you have annoyed me so long.
                            Every mail you reply back doesn't give a beneficiary answer or you are not even reading the whole mail properly.you would have read that then you must be knowing that how tired, frustrated, confused and angry I am now.
                            In my mails that are send to your official gmail ID ew.[protected]@bajajallianz.co.in
                            I have told you all the conversation i had with your customer care unit.still after that there was not even a proper reply and the mechanic you send, had never called me afterwards.In short I am in the situation of no help . i called you again customer care(bajaj customer care) on 31/10/2017 and talked to him for 11 mins, he said he had registered the complain but no one came to solve our issue, not even the previous mechanic called.I am really tired of this.Are you and your unit playing with us ?If this would have happened in hot climate, do we have to wait for you ?.even after all this we didnt loose our patience and continued calling your customer care, this time I talked directly to you pro- supervisor Mr. Ravi kumar on[protected] at around 2:40 pm and even then with the same daily dialouge for only saticfing us, he said our problem will be solved in 24 hrs and gave me a complaint no. -OC[protected] . Really no response even after talking to your pro-supervisor.Again to know is our problem been handled i called on[protected] and talked to call centre Mr.arshad, he again gave me complain no.[protected].what is it, i dont understand is this a joke?everytime i call you(bajaj customer care) give a complain no..we are frustrated and tired.my insured assert serial no. is [protected] and insured assert invoice no.-SPREET 0538 and policy number-OG[protected]-00019422.
                            After reading this I wish you get to know our pain and please tell us the reason why your delaying it so much.waiting for your proper answers .please send us to my gmail id [protected]@gmail.com.
                            your's faithfully

                            Sivendran nair
                            Address:- Flat no.-519
                            Gomukh apartment
                            Kaushambhi, Ghaziabad, U.P
                            Pin code -201010
                            Date:-14/03/2018 Phone no.-[protected]
                            Apr 20, 2018
                            Complaint marked as Resolved 
                            Bajaj Allianz customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 15, 2018
                            Bajaj Allianz Customer Care's response
                            Hi Sivendran,

                            Allow us to get this checked. Your concern has been escalated to our team. Please be assured, we'll get in touch with you soon with an update.

                            We have registered your complaint with us under the Reference No.: BA - 1345. Please mail us at [protected]@bajajallianz.co.in with the given reference number in the subject line of the email for any further assistance.

                            Regards,
                            Bajaj Allianz General Insurance
                            Verified Support
                            Mar 20, 2018
                            Bajaj Allianz Customer Care's response
                            Hi Sivendran,

                            We understand that our team has emailed you sharing a necessary update regarding your concern. Thank you for your support

                            Regards,
                            Bajaj Allianz General Insurance
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                              A
                              Abhay D .Salunke
                              from Mumbai, Maharashtra
                              Mar 14, 2018
                              Resolved
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                              Hi team,

                              My policy id is [protected] (Invest gain) for bajaj allianz. I have paid premium of 50000 for 2 years.
                              Policy term is of 5 years. Sum assured is 100000.

                              Now policy is going to be matured on this month and i verified the maturity amt with bajaj allianz team. Maturity amt is 111767 out of which i have paid 100000 as premium.

                              After 5 years for 100000 premium amt, i am getting only 11767 only.
                              Bajaj allianz customer care is saying that agent has given wrong info at the time of selling this policy. Agent is saying that he dont know why bajaj allainz
                              Is doing such thing.

                              Requesting you to please check this.

                              Regards,
                              [protected]
                              Abhay. [protected]@gmail.com
                              Apr 27, 2018
                              Complaint marked as Resolved 
                              Bajaj Allianz customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 15, 2018
                              Bajaj Allianz Customer Care's response
                              Dear Sir,

                              Thank you for getting in touch with us.
                              We have shared your details with our team. They will work further on the reported issue,
                              and the concerned person from our team will contact you at the earliest.

                              Regards,
                              Bajaj Allianz Life Insurance Team
                              Verified Support
                              Mar 27, 2018
                              Bajaj Allianz Customer Care's response
                              Dear Sir,

                              We believe our team has addressed your query. Kindly let us know if we can help you further. Have a good day!

                              Regards,
                              Bajaj Allianz Life Insurance Team.
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                                P
                                priyanka1106
                                from Kunigal, Karnataka
                                Mar 9, 2018
                                Resolved
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                                Resolved

                                We had taken policy from bajaj allianz for toshiba tv regarding any faulty error repair and replacement but with deep pain and anguish i have to say that the service of bajaj allianz is so pathetic and they are harassing customers like anything
                                They had made an initial survey in which they had commented that this is a speaker problem but now no final report is being received for the same
                                Also their has been no receipt of any call
                                Since then due to which we are facing so much problems. I would like to request the intervention for the resolution of the problem and also would like to appeal that bajaj allianz is not a trustworthy organisation and one should not trust them
                                Poor service

                                Regards
                                Nitin sharma
                                [protected]
                                Apr 21, 2018
                                Complaint marked as Resolved 
                                Bajaj Allianz customer support has been notified about the posted complaint.
                                Mar 10, 2018
                                Updated by priyanka1106
                                Nothing done till date
                                Please save the general public from this thief company
                                Mar 11, 2018
                                Updated by priyanka1106
                                No update till date.what sort of a pathetic company this is
                                Verified Support
                                Mar 12, 2018
                                Bajaj Allianz Customer Care's response
                                Hi Nitin,

                                We'll get this checked for you. Please share your policy number at [protected]@bajajallianz.co.in so that we can get in touch with you at the earliest to assist you with your concern.

                                Also, we've registered your case under the Reference no.: BA - 1343. Do mention the same in the subject line of the email while sending in the details.

                                Regards,
                                Bajaj Allianz General
                                Verified Support
                                Mar 14, 2018
                                Bajaj Allianz Customer Care's response
                                Hi Nitin,

                                We understand that our team got in touch with you and has conveyed the necessary information with regards to your claim. Thank you.

                                Regards,
                                Bajaj Allianz General
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                                  P
                                  panka82
                                  from Mumbai, Maharashtra
                                  Mar 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal, 700032

                                  Reference : insurance policy no og[protected]-[protected]Bajaj allianz) & claim no oc[protected]-00013154/ arvind prasad singh/ 69733826/ for my car registration no :- wb 02 ad 0658.
                                  Complaint registeration number : dpg/i/2018/80078 dated 21/01/2018

                                  Respected sir,
                                  With deep sense of anguish and frustration i solicit your kind intervention and help on priority to get my insurance issue resolved enabling me to get justice for being a law abiding citizen and an honest tax payer in all the spheres of legitimate statutory taxation obligations.
                                  I have been running from pillar to post for almost last three months to get my accident claim approved which is not only legitimate and genuine but also within the parameters of insurance norms. There has been an accident which was very well recorded and established by the local police and in order to reiterate the facts i am just enumerating the summary of the event for your kind perusal as below :
                                  1. My car model hyundai i10 (No :-wb-02-ad-0658) had met with an accident on dated 30/10/2017 at 3.30 pm at ningha (Asansol, west bengal.
                                  2.. After completing the legal formalities i immediately contacted with insurance company (Bajaj allianz) to lodge my claim and my claim was registered on 7/11/2017.
                                  3. Unfortunately despite several reminder to the insurance company bajaj allianz, did not take any action to resolve and r approve the repair cost so that i can go ahead with the repair job.
                                  4. It is almost more than 120 days that my car is in breakdown condition and lying unattended in the show room of m/s. Rudra hyundai, 223, ushagram, g. T road (Asansol) since date 03/11/2017

                                  5. I wish to furnish a synopsis of the events for your kind perusal :

                                  A) all the documents were submitted such as blue book, police general diary, police paper report at the time of claim on 7 oct 2017 to the insurance company.

                                  B) even after 21 days did not receive any response.

                                  C) i was compelled to escalate the claim to ggro & head customer service/ho-direct marketing/customer care/general on 28/11/2017. Despite escalation no resolution.

                                  D) out of sheer depression and frustration seeked the intervention of pmo.

                                  E) despite the intervention of the honorable pmo, the insurance company instead of trying to resolve the issue repeated their objections through querries which are already clarified and replied.

                                  F) finally, citing the reason “no cooperation” by the insurer rejected the claim.

                                  The entire scenario enumerated above cleary establishes the biasedness and determination of the insurance company to victimise and harass a law abiding citizen and adopt the vendetta syndrome to satisfy their own large ego with the sole aim to harass, which has compelled me to approach the highest forum to seek justice.

                                  I request to kndly intervene once again and appeal you to help me in getting justice by suitably advising the insurance company.

                                  Thanking you,

                                  Yours faithfully,

                                  Pankaj kumar
                                  Mar 13, 2018
                                  Complaint marked as Resolved 
                                  Dear Sir, As discussed with you we had already given you the work order, not provide the cashless facility. The claim is under fact verification as discussed with you, it will take some time. After getting the report we will take the decision of cashless facility. Thanks & Regards Subhas Dutta | Kolkata Motor Claims| 033-6602-4860| [email protected] 3rd Floor, Block-B, Eco Space, Plot No: II/F/II, New Town, Rajarhat, Kolkata- 700156 From: Priorityhandle/Ho-Direct Marketing/Operations/General Sent: Wednesday, November 29, 2017 1:40 PM To: '[email protected]' Cc: Subhas Dutta/Kolkata/Claims Motor/General Subject: Reminder for Confirmation of CAR No WB 02 AD 0658 under insurance Policy OG-17-9906-1801-00088354/ claim status/ OC-18-2401-1801-00013154/ ARVIND PRASAD SINGH/ 69733826/ 29-11-17 Dear Mr. Singh, We acknowledge receipt of your grievance in respect to settlement under Claim number OC-18-2401-1801-00013154. We have registered your matter with us vide issue number 69733826. Kindly quote this reference number for all future correspondences. The captioned issue is being referred to Mr. Subhas to look into the matter once again and resolve. He is marked in the mail on his mail id. He will get in touch with you on your contact e mail / phone number provided below by you. We will request you to kindly let us know of the same, in case you do not get a response from him with 24 hours of receipt of this mail. Dear Mr. Subhas, We are forwarding herewith a claim query received from the customer. We request you to kindly go through the contents and have a word directly with the customer to resolve the issue. We request you to kindly update us on the issue when resolved. In case the time to resolve the query will take more than one day, then please let us know the probable date by which the matter will be resolved. Thanks & Regards, Kiran Bala, Priority Handling Desk Grievance Redressal Unit Bajaj Allianz General Insurance Company Limited. Contact from: Any Landline/Mobile: 1800-209-5858 MTNL/BSNL: 1800-22-5858 Bharati: 1800-102-5858 Others: 30305858 For further related queries or concerns mail us at [email protected] Thank you for reaching the Customer Focus Unit of Bajaj Allianz General Insurance Co. Ltd. It is our endeavor to serve you as quickly as possible. ________________________________________ From: Pankaj Kumar [mailto:[email protected]] Sent: Tuesday, November 28, 2017 4:03 PM To: Ggro Bagic Cc: Head Customerservice/Ho-Direct Marketing/Customer Care/General Subject: Reminder for Confirmation of CAR No WB 02 AD 0658 under insurance Policy OG-17-9906-1801-00088354 Dear Sir This is to inform you that My car Model Hyundai i10 (No :-WB-02-AD-0658 ) has met with an accident on dated 30/10/2017 at 3.30 PM at Ningha (Asansol, West Bengal) Due to this it has suffer Damages & the Car is kept at Garage Rudra Hyundai, 223, Ushagram, G.T Road (Asansol) from date 31/10/2017 but there has been no progress in repair Job Understand that necessary confirmation from your insurance company has not been given to the garage to start their work. In this regard I have already to registered my complaint vide No 69605345 on dated 21/10/2017 through Phone but unfortunately has to remind you again . All the necessary information like :- GD, blue book, ..etc has been already shared with you & also attached this mail Kindly do the needful at the earliest Further Any clarification please revert back Thanks & Regards Pankaj Kumar
                                  Bajaj Allianz customer support has been notified about the posted complaint.
                                  Mar 13, 2018
                                  Updated by panka82
                                  Dear Mr. Roy

                                  This is refers to your letter dated dated 28.12.2017 and 08.01.2018 with regards to your above mentioned claim and your letter dated 05.01.2018 & the emails exchanged.

                                  Please find attached response

                                  Clause 1:
                                  Our claim is being backed by Police Report. The material facts of the case/claim are vividly stated in the said report. I simply fail to understand that from where you come to a conclusion that material facts have been suppressed. This is a serious allegation against me and I have taken offence against the same. Further, for a claim to be considered by your good office, do you think we would be that much reckless to have put forward incorrect documents and demand money. My vehicle has been damaged and it was sent to the garage, your surveyor visited and checked the vehicle and was fully satisfied with the inspection. Your present stance is an afterthought of which I have no explanation. I reiterate that my claim is genuine and legitimate and no part is being concealed or suppressed or misrepresented as alleged by you. This is a simple claim and you are making it complicated. Your allegations are false, vexations and misconceived.
                                  Clause 2:
                                  Please note that your concerned good office was intimated immediately, however the claim was lodged at a later date along with all relevant papers. Your person have seen both the vehicle as well as the spot. It seems that your good office was wrongly informed and owing to your office being short staffed your personnel could not corroborate the facts as desired and/or as alleged by you. This is not my fault. The law of the land does not preclude you to honor a claim or repudiate it on flimsy grounds.

                                  I am a law abiding citizen of India and a honored tax payer. I work in a company of great repute in India and abroad. Hence, I request your good self to kindly consider my case and act accordingly so that natural justice is restored.

                                  Thanks & Regards
                                  Pankaj Kumar



                                  From: Priorityhandle/Ho-Direct Marketing/Operations/General [mailto:[protected]@bajajallianz.co.in]
                                  Sent: Wednesday, March 7, 2018 5:16 PM
                                  To: Pankaj Kumar
                                  Cc: Suprava Roy/Ho Direct Marketing/Call Center/General
                                  Subject: Prime Minister Office/ PMOPG/E/2018/0088621 / IRDAI Token no.[protected]/ OC[protected]-00013154/ PANKAJ KUMAR/ 71795426/ 7-Mar-2018

                                  Dear Mr. Kumar,

                                  This is with reference to your complaint in PMO office regarding clarification of claim repudiation under complaint no. PMOPG/E/2018/0007768 and DPG/I/2018/80078

                                  Please find the attached Repudiation Letter dated 24th Jan 2018 sent by registered Speed Post under AWB no: RW[protected]IN.

                                  We had informed by our claim team that they have spoken with you and explained the reason of repudiation.

                                  Please find the attached email communication dated 4th Jan for your reference with clarification of your points.

                                  WITHOUT PREJUDICE
                                  By registered post

                                  To
                                  Mr. Arvind Prasad Singh Date: 24.01.2018
                                  Flat No: 1K, Nature Nest
                                  14, P.G.H.S. Road
                                  Kolkata-700032
                                  West Bengal
                                  M: [protected]

                                  Ref: Claim No. OC[protected]-00013154
                                  Policy No. OG[protected]-00088354
                                  Vehicle No. WB02AD0658
                                  Date of loss: 30-Oct-2017


                                  Dear Sir,
                                  This has a reference of our letter dated 28.12.2017 and 08.01.2018 with regards to your above mentioned claim and your letter dated 05.01.2018 & the emails exchanged, documents submitted by your good self and report of an independent IRDA licensed surveyor, we have observed following :-
                                  1. As per the cause of loss in claim form the vehicle had impact with road divider; however as per physical inspection of the vehicle it is observed that there is no impact on the wheel or below the height of wheel rim. The damages neither correlate to cause of loss nor with the spot of accident shown later. There is misrepresentation of material facts and wrong declaration signed in claim form which states, I/we the above named, do hereby, to the best of my/our knowledge and belief, warrant the truth of the foregoing statements in every respect and agree that if have made any false or fraudulent statement of there be any suppression or concealment, the policy shall be cancelled and the claim shall be forfeited.

                                  2. There is delay in intimating the loss to the police of 3 days and to the insurers for 7 days, hence no opportunity was given to verify material facts related to accident. As per policy condition no 1, ”Notice shall be given in writing to the company immediately upon the occurrence of any accident or loss or damage and in the event of any claim and thereafter the insured shall give all such information and assistance as the company shall require”.

                                  Therefore, in view of the above, your claim stands repudiated. Also, please confirm us within 7 days from the date of receipt of this letter that why we should not cancel your policy.

                                  Please note that nothing contained in this letter is or should be construed as a waiver of any one or more rights on our part and all our rights under and in relation to the policy remain fully reserved.

                                  Thanks & Regards,
                                  Suprava Roy
                                  Priority Handling Desk,
                                  Grievance Redressal Unit,
                                  Bajaj Allianz General Insurance Co. Ltd.
                                  Mar 24, 2018
                                  Updated by panka82
                                  Dear Sir

                                  Till date my complaint has not resolve

                                  regards

                                  pankaj kumar
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                                    Jaswant Singh Rajput
                                    from Kota, Rajasthan
                                    Mar 7, 2018
                                    Resolved
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                                    Address: Jodhpur, Rajasthan

                                    Dear sir
                                    Mere relative ki death ho gai hai. So mene unka insurance claim karwaya hai, unki wife nomini hai unko or unke bhai ke sath jakar hamne ye claim karwaya tha. Sare documents policy bond ke sath diye. Or usne 2 days bad aane ko kaha, usne ye bhi kaha ki me aapko email karunga. Lekin abhi tak koi mail nahi kiya or call bhi receive nahi kar raha. Or claim notification no. Bhi nahi bata rahahe. Sir please help kare
                                    Apr 8, 2018
                                    Complaint marked as Resolved 
                                    Bajaj Allianz customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 08, 2018
                                    Bajaj Allianz Customer Care's response
                                    Dear Sir,

                                    We are so sorry for the inconvenience caused. Please share your contact number and policy details along with your email address. Our team will connect with you soon.

                                    Regards,
                                    Bajaj Allianz Life Insurance Team.
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                                      Jaswant Singh Rajput
                                      from Kota, Rajasthan
                                      Mar 7, 2018
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                                      Address: Jodhpur, Rajasthan

                                      Sir mene apne relative ki death claim karwaya he. Jodhpur bajaj alianze office me claim karwaya he. Lekin claim desk par meri call receive nahi kar rahe he. Aap complent kare or jaldi se claim process ke bare me bataye. Company wale claim notification number bhi nahi de rahe he. Aap hamari help kare or unke against complent kar un par karwahi kare.
                                      Bajaj Allianz customer support has been notified about the posted complaint.
                                      Dear Sir i take a policy for your company in 2008.Now I want to Know Status about my Policy . Policy No : [protected].Please update my Status as soon as Possible .Which means i want to update the policy / renew the policy.So please kindly give the information about my Policy for my next move.

                                      Thank You
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