Bajaj Allianz Complaints & Reviews

I bought a daikin inverter ac 1.5 ton from hari om electronics, along with the purchase, i also bought extended warranty for 2 years by bajaj allianz.
I called bajaj allianz customer support on 19th april 2018 and registered a service request for ac repair.
The mechanic visited on 21st april 2018 and stated that the gas needs to be refilled, prepared invoice for claim and suggested that the claim will be approved in 48 hours. Once done, they will come again to repair the ac. It has been almost 20 days since i lodged the request, however, the approval hasn't come yet. I have called several times on their helpline, every time they claim to forward my request to "expedite", however, nothing in reality has been done so far.
Despite having an ac with all inclusive repair warranty i am being forced to sleep in the scorching heat, sweating and cursing the day i ever paid those 2995 rupees.
Bajaj allianz officer who provides "the approval" - bhuvnesh mehta, cell # [protected] hung up on me once and hasn't picked my phone again ever since.
I am devastated by the pathetic responses and the treatment received from bajaj allianz. As a consumer, it's my humble request to teach these people a good lessons on "customer service",

Master policy number: og[protected]-00000006
Child certificate number: og[protected]-00016657

Date of raising service request: 19-april-2018
Request number: 4c[protected]
Complaints lodged for non-service: 20-april-2018, 24-april-2018, 26-april-2018, 30- april-2018, 4-may-2018
Complaint number (S) provided by customer support: 72589001

My name is dhaneesh. I was purchased daikin ac on last year 2017. When i purchasing ac, the bajaj finserv executive convincing me to take extended warranty from bajaj allianz/ asset care. He told me that bajaj allianz/ asset care tied-up with daikin and you can get service from daikin authorized service center under this extended warranty period.

Also he promising me the process is very simple just wants to book complaint to bajaj allianz/ asset care and they will arrange service from "daikin authorized service center" for two years under this extended warranty policy. That’s why i take this extended warranty policy.

Now i’m in bajaj allianz/ asset care extended warranty period. I registered a complaint to bajaj allianz for service my ac but they trying to send unauthorized local service person. After conversation with bajaj allianz customer care person, i came to know, there is no service covered from daikin authorized service center for this extended warranty policy.

They fooled me and cheated me. I want only service from authorized service center. So i sent email request to bajaj allianz and asset care to cancel this extended warranty policy and refund policy amount. After no response for 7 days i called the customer care of bajaj allianz/ asset care. I called them one by one for 3days but no response about cancellation policy.

If i call bajaj allianz customer care, they simply telling me to call asset care
If i call asset care customer care, they simply telling me to call bajaj allianz

Nobody taking responsibility regarding this extended warranty policy issue.

Below are details of policy:

Asset care membership no: ac0341137
Bajaj allianz policy no: og[protected]-00006378

Daikin ac purchased date: 25.03.2017 (From bea, 100feet road, coimbatore, tamil nadu)

Bajaj allianz extended warranty period: 25.03.2018 to 24.03.2020

Solution i’m expecting:
1) please provide me service as promised from “daikin authorized service center”

2) if cannot provide service from “daikin authorized service center”, then cancel my insurance and give my money back.

3) if you give me option to claim amount with “daikin authorized service centre” bill, then simplify your process. Your process is very very big. As per supreme court order aadhaar card mandatory is stayed and not compulsory as of now. But still bajaj allianz asking aadhaar card proof. Why?

We bought washing machine with bajaj allianz extended warranty in nov, 2013, now it got repaired and when we are contacting the customer care they are not responding stating the warranty is fake and contract is not available between ifb washing machine (Having 4years self warranty) and bajaj allianz. They are asking us to pay money nearly more than rs.6000 to avail the service.

Hello team,

My name is Catherine and I have trying to get in touch with the claims team since a long time now.

It's disappointing that instead of calling several times. No one picks up the call or returns the call.

I regret that I bought an insurance.. please get a call back arranged asap from the claims team so that I can get my car repaired and get over with this hassle of calling thousands of time.

Catherine Haokip
[protected]

Hello all, i have applied for bajaj future gain from policy bazaar in jan. But due to devaiation from terms i have requested to cancel it. After 3 months past, i still did not get my refund of 6000. I send many mails, called customer care many time, but seems there is no action from other side
Name : vidya pati pandey
Policy bazaar app number: [protected]

My insurance was done at jamkash vehicledes hyderpora from where i have booked a fresh car in may 2013. I shifted to bajaj allianz during my renewal of insurance in may 2017, i earlier had insurance of national insuance. I work in jammu and kashmir bank ltd as credit incharge and we have tie up with your company for the non life insurance the only reason for shifting to bagicl from national insurance was only that my customers were always complain about the higher end premium from you and many were complaining for the settlement of claim, i had to renew my insurance to check the authenticity of the claim. The issue is in june 2017 i had claimed for a insurance claim for the front light and bumper. Due to non availability of light, i had to take back the car and i again claimed for the same in the month of september. After 10 days my vehicle was given back as my claim was rejected. It has been a month and unfortunately i haven't received and letter from your end for the rejection of claim. I personally called few bajaj allianz officials, they assured me it will be done. Not only u wasted my time but also by rejecting my geniuine claim you have proved me wrong in front of my customers. I don't know should i persuade costumers to get insurance done from you are not. Fyi the amount of 1000 rs which i have to pay for the claim and half of the plastic part amount is greater than the plastic bumper.

My name is sachin dargode मी तुमच्या शोरूम मध्ये 150 bajaj pulsar ही गाडी mhasrul nashik येथून घेतली date 02/04/2018 मी नवीन गाडी घेतली होती ते गाडी चा पेट्रोल लिंक होत कार्बोनेट प्रॉब्लेम असले मुळे मी तो पार्ट बदलून देणे साठी सांगितला होते पण तुमच्या डीलर यांनी सांगितले की आम्ही तो पार्ट चेंज करून देणार नाही आसे सांगितले व बोलणे चि भाषा खूप टाईट पणे बोलणे व गाडी पन त्यांनी शोरूम मध्ये ठेवून घेतली व आम्ही कोणत्याही पार्ट बदलून देणार नाही तो पार्ट repair करून दिला व त्याचे पैसे चि mang केली

Dear sir/madam

I want my pf claim submission status.
One month passed already i didn't get any message nor information yet.
I have tracked in the overnite courier and according to the tracking report the docs has been delivered and recieved.
So i want information regarding my pf claim request.

Name - amrit kumar behura
Emp id-167009
Bajaj allianz life insurance corporation ltd

I am trying to get the ncb letter for my old car and customer care told me to email and email is not working it is bouncing back, check below message.

Date of incident :[protected]
Client number :

Address not found
Your message wasn't delivered to ncb. [protected]@bazazaliance.co.in because the domain bazazaliance.co.in couldn't be found. Check for typos or unnecessary spaces and try again.

I have policy for maruti-800 car with no gj-01-hf-7102 since april -2004. Now i want to want to buy a new car by selling this car. So i need certificate as i have not claim any amount against this policy no. No:48876638. So please release ncb certificate as soon as possible so i can get my new car with ncb certificate benefit.

Please do the needfills

Dear Team, I was working in Bajaj Allianz Life Insurance Company Ltd. previously and resigned from the organization in 2007. I was not able to transfer or withdraw the PF amount even after multiple emails to [protected]@balic.in. I had also sent physical forms in 2010 to PF Helpdesk, HR dept, BALIC GE Plaza, Yerwada, Pune - MH - 411006. I did not get any response and till date the same is not closed. My Employee id was 31820. My email id is [protected]@yahoo.com. My contact no is [protected].

Hi,

I have raised a complaint on my air conditioner which was not cooling since 14th april, yesterday technician visited and asked one day's time to get a condenser and get it repaired, to my surprise i called him today he is unnecessarily delaying it.

Please look into the same.
My claim number is -4c[protected]

Technician number is - [protected]
My number-[protected]

Regards
Baijnath dubey

I bought panasonic ac along with extended warranty from bajaj allainz for three years. First two year warranty was from panasonic only. Bajaj allainz warranty was after panasonic.

I logged one complaint (#oc[protected] on 1st april at 11:00am to bajaj allianz.

Their engineer visited on 4th april. After that there was no update. I followed-up with their support team till 16th april and there was no update.

On 18th april i wrote a mail to [protected]@bajajfinserv. Inbajaj to cancel the policy as they are not able to provide the service.

I got the response that policy cannot be cancelled but they have not tried to answer that what is happening to my complaint.

Today is 19th april and my issue is still open.

Never buy any product from bajaj as they are not have any intention to provide service.

I am so frustrated that after paying the full payment i am not getting any service.

Sanjay
M-[protected]

Hi friends!

Please see the attached video clip -

https://youtu.be/EcWfjcMTCGE

https://www.facebook.com/ForgedPolicy/videos/[protected]/

I am sure you all are doing well; i am here to warn you against an insurance fraud as we are insured and we hold certain insurance policies.

The managing director of bajaj allianz is the master mind and has hatched this insurance...

I gajanan balki having membership no -[protected] wants to complain that you did the fraud with me by not telling changes in the policy and i am not satisfied with this policy. It cost me so much loss. I am very disappoint with your policy. It was promised to give me 66000 on the basis of 8% interest mention in the policy before which was removed (Don't know when) and i got only 46, 499 which is also i haven't received in my bank account. So, kindly see through this matter and try to resolve and reply as soon as possible.

By
Gajanan balki

I have purchased bajaj allianz car insurance last month 24th march 2018 but still i have not received my insurance hard copy.

I have sent email on below mentioned email id.

Head. [protected]@bajajallianz.co.in
Trupti. [protected]@bajajallianz.co.in
Priyanka. [protected]@bajajallianz.co.in

I have received reply from them that your courier has dispatched and then they have sent courier snaps which shows dispatched, but still i have not received my insurance hard copy, i have checked at my end including my apartment letter box.

Policy no. Og[protected]-00134694

So i am requesting to you please provide hard copy of my insurance on priority.

Thank you

Regards
Prachi / abhijit

I have been a loyal customer and have consistently renewing my motor insurance from past 5 years only with bajaj allianz without any delay.
There has been no claims so far. My current policy had expired on 23 dec 2017 and i was out of country during that time.
Neither i have received a reminder on my mobile number nor a call and not even an alert in an email about policy expiry and also about renewal. Now that i am trying to reach the bajaj allianz for renewal with ncb, they are behaving very rudely and experienced utter dis satisfactions. Being loyal and regular costumer, my time and money is not valued. Renewal with ncb has been declined and no customer friendly conversations. Please do the needfull!

Date: wednesday, 11 apr 2018,
Subject: query
Respected concern,

I’m pankaj rana one of your valuable customer, i need to discuss about my registration number hr 26 dk 3098.in reference to the zero debt policy, i’ve questions?

As this above mentioned registration number is for my four wheeler (Scorpio), my car was met with an accident on date:- 18.03.2018, due the same lots of parts were damaged, i’m a zero debt policy holder and one of your agent (Kishor) has came for survey and told me that which parts are repairable we won’t replace them. Is this fare enough?

As one of my alloy wheel and dashboard is also damaged i’m really expecting replacement for the same, if i really need to repair my damaged parts in accident, than why should i will spend my hard earned money on zero debt policy insurance, if it’s about repair so that can be done some where out side as well either i can opt for a normal insurance as well.

If i’m spending some money so i’m doing that for some worth, and if i’m not getting the benefit for the same so my spends are worthless. As this is my first claim and i’ve gone through with the t&c as well over there also you haven’t mentioned that if damaged part is repairable so it won’t be replaced. On behalf of a same i had also called up to the customer care some mr. Raj picked up the call from pune, he also confirmed that you’ll provide a full replacement for a damaged parts in zero debt insurance policy.

So i really don’t know why that person (Kishor) neglects that, in accordance to my zero debt policy i’m just expecting the replacement of my damaged parts.

Kindly help me to fix it, waiting for your positive response.

Thanks & regards,

Pankaj rana
Contact no:- [protected]

I have purchased a daikin 1.8 inverter ac from jeevanjee plaza, new delhi during may 2016 through bajaj finance and taken extended warranty from bajaj allianz. I have given a compliant (Comp no. Oc[protected]. After a lot of attempts i could make a complaint through your agent. Your technician came after a week on 7th april and a brief checkup he said he would return on 8th with r32 gas as it is out of stock on that day. Nobody turned up till now. No phone is working on your site. Either always busy or otherwise. Kindly look into the matter and resolve the matter. Thanks. Rajeswari

Dear Team,

I just received a sms from BJAZGI, that "Dear customer, Your payment of Rs. 22, 084 for Transaction Reference No [protected] has been received by Bajaj Allianz and your policy is being processed. Thank You!"

Could you please explain which policy i have purchased from you. This is something serious, as i am using DND service and still getting unwanted n annoying message from you.

Regardsbr...

I would like to bring to your attention that, my Car Maruti Alto 800 (TN-11-E-1783) smashed a dog near Villupuram. I contacted Maruthi Road Side assistance and they adviced not to drive the vehicle as few parts got damaged (Radiator, Fan & Motor, AC Condenser, Grill (Inside the bumper), Right Head Light).

They suggested to tow the vehicle to Chennai which costs around 7000/- for towing. I believe the total cost of the parts itself, come around 9000/-, but I have to spend Tow cost of 7000/-. This is due to the unavailability of the service at Villupuram which is also one of the big town. I did not opted the Towing option. Hence I came to Chennai and got the spare parts and Maruthi Authorized distributor and changed the parts with the help of local Mechanic at Villupuram and brought the vehicle to Chennai.

I have submitted all the bills and photos. Even after the Bajaj Alliance Chennai branch is not initiating the claim and telling photos are not sufficient. But they are not sending the mail officially that photos are not sufficient, This is the way they are misguiding and treating the customers. If they have real problems that photos are not sufficient, they can send a mail know.

The service is very worst and hence planned to raise the same to Ombudsman and proceed towards consumer court on the same.