Bajaj Allianz Complaints & Reviews

I was enquiring with bajaj allianz for best plans available for my budget for investment. An executive started explaining the facts and i was interested in bajaj allianz goal insurance plan. He explained but he was impatient to explain the things if i ask second time and was putting blame on me telling i am making him confused and mentioned in call that i am creating all the mess and he specified that could not understand anything what he told. It was shocking for me to hear these things and since this is my first experience in investing in a stock market linked plan i was a bit slow in understanding. I lost hope in bajaj and thought of informing my friends and relatives not to call bajaj allianz for any investment since they are very rude in their behaviour while explaining the facts and they does not have basic manners to speak with a customer. They treat customers like illiterate persons not knowing anything

Good day.
Kindly note that i am saurabh sawhney, holder of life goal assure policy no. [protected]. I have been trying to register for nach or auto debit of premium payment amount. I submitted the required documents in bajaj life insurance jhandewalan branch, new delhi on 26th july 2018. The processing should not take more than a month. Its been over a month now and i am still not registered for nach. Kindly do the needful or else i ll have to approach the ombudsman and withdraw the poilcy

I have filled partial withdrawal from my 11 year old policy 1 month ago. After checking all the documents and signs they assured me to credit money in my bank account in 3-4 days. So i bought new policy against it. They already deduct my account for new policy but after 1 month i still not credited my withdrawal amount and now they told me to complain me in customer griveance. What should my options now??

Request as above subject my policy no 15656850 started at
Dated on 28 jan - 2006 with the amount of rs 10000/ - and second premium rs 10000/- also deposit jan-2007
Total deposit is rs 20000/-
They after not renewal this policy there is some
Reason.
So i want to surrender of this policy, please help
To me my mob. No [protected] name
;- manohar kalkar 201 abhinav apat ment, west ram bagh indore

I have surrendered my life insurance policy arve shakti suraksha with bajaj allianz on 26th june 2018. Surrender value on 27th feb 2018: rs. 121312.56.

I didn't receive the payout in my account till date. When inquired about in the customer care, i got the replay saying that it is already processed from there side and credited into the account. On further discussion i got to know that it was credited into a wrong account number which doesn't belong to me. I replied to them stating that this account number doesn't belong to me and also provide my bank statement during that period.

Even after so many calls to customer care and numerous mails, there is no action from their side to provide the payout.

I had regustered a complaint at bajaj allianz on 17th august for my tata voltas ac not cooling at all. To my dismay, my ac has not been working till now. 5 days have passed. This company has such a slow process in delivering services.
This season i have registered in total 3 complaints, one in april or may, another in june and now in august. Each time the ac technician comes and tells me service issue is there and nothing else. They charge me around inr 300 and say that ac is now working fine. To the contrary i keep telling them that the cooling is not that efficient as was last year, however they don't listen.
It's really bad experience with bajaj allianz and i shall never take your services for any other product in future. Will recommend my friends and family too not to take extended warranty services from your company as i have got really tired and upset.

I have extended ac warranty from bajaj alliance.in these summers, i had lodged 2 complaints still 3rd time i have again registered another complaint. Each time after few days ac stops conditioning. They send ac technicians who charge for servicing the ac and say that ac will now cool properly, however, almost every month or so, it's cooling stops.

My self namita mitra from kolkata having commercial vehicle no. Wb19h 4031 who is having current insurance policy[protected] with bajajallianz. Previously this vehicle was having insurance with maruti insurance royal sundaram[protected]. Current policy was renewed by bajaj allianz associate sahadeb maity with agency code bag[protected]. Last year this policy was with "royal sundram" and last year there was one claim which i claimed with royal sundram but when i renewed the policy with bajajallianz associate mentioned "no claim bonus -25%" into the current policy which i am not suppose to get because i already having one claim with "royal sundram" for which the premium for current year got reduced and i paid rs19112 only.. The associate renewed the policy and i paid the amount. Unfortunately my cab met with an accident on 07th august 2018 for which drivers front mirror got cracked and i submitted the cab to dewars garage taratala & file a claim for the same. So when your verification associate sourik with mobile no [protected] visited and checked the policy he explained me the enitre terms and condition of the policy & i got shocked. He told me as no claim bonus is mentioned into the current policy so i am not eligible for any claim till i rectify the current policy by making the extra payment of no claim bonus. This is the work of renewal associate who should inform me the entire thing before renewing the policy which he has not done and i am facing the problem and he is not suppose to add no claim bonus into the current policy where i am not eligible for the same.

Now i send emails on this to bajaj & they are not taking it seriously and they are ignoring my email instead of taking steps and proper solution. This is kind of thing happening in the market by insurance company

Hello,
I had taken a loan from bajaj finance some months prior. I pay the emi amount every month on time but still your employees keep calling me daily 5-6 times, reminding me to pay it.
It is causing me huge trouble and annoyance. Please stop calling me on my number 91-[protected].
It is a great way to lose customers.
I hope you would resolve my problem as soon as possible.

Hi,
I currently pay premium with a due date on 25th of every month for my future gain policy - [protected]
I had changed the premium payment to auto debit from my debit card from the month of january 2018. However, i paid my january premium manually via the website on january 23rd 2018.
The autodebit feature still checked for the premium on the 25th of january 2018 and found insufficient balance. And a consolidated charges on the same of ₹1100 + ₹198 gst has been deducted from my account because of the same.

Kindly request you to refund the amount asap, as the premium was paid before the due date and it is your fault that the manually paid premium didn’t reflect on you system.

No reply from your side for past 7 months!

Dear Sir,

With reference to above stated subject, I Sarvesh Kiran Desai owner of Honda City S AT having registration number KA-03-ML-2711 on 24th of July 2018 have sold my vehicle to Kadambari S R. Since this is a Honda Assurance policy, all documents related to sale & transfer of ownership were provided to Whitefield Honda dealer at Bangalore. They have failed to pay heed to my request hence, request you to kindly issue me a NCB certificate or an endorsement at earliest so that I can purchase my new car and insure it with Bajaj Alliance.

Do not hesitate to contact me if you have any further questions.

Thanking you,
Sarvesh
+91 [protected]

HBA/00611736

Pathetic, worst service and totally harassment from your sales executive and customer care.
Request you to kindly cancel my both the policy, as i am not interested to continue with your company.

Cancel my both the policy asap or else i will complain to police station.

Make sure my policy amount will not get deduct from my bank account.

I want confirmation email for cancellation.

Policy number – og[protected]-00042337

Policy number – og[protected]-00042336

Regards,
Deepen

Hi team,

We have taken extended warranty from bajaj, in april we logged complaint, they could not repair the pcb and asked us to get this replaced from samsung & they will refund that pcb cost. We submitted all document, called several times but still not received refund.
Policy number: og[protected]-00115855
Complaint number: oc[protected]

Post pcb change also the ac is not functional, we logged ticket again they fix the gas leakage and refilled the gas, within a week it again stooped the cooling. They said it is dust issue, we called samsung authorised engineer and found gas leakage still not fixed. We are struggling from april all major summer months have gone without ac & lot of mental harassment from bajaj. Countless calls but no response or accountability.

We request for the complete unit replacement if they can't fix it moreover the compensation for this delay of 03 months. They left us to struggle in summer in delhi inspite of having extended warranty.

Regards
Seema panwar

Good evening sir. I'm sikandar shah from malerkotla, punjab. I have issues with my insurance claim for my bike bajaj v15. I have an accident my bike and i go to my nearly bajaj agency in 45 days ego. They said just wait for a week but untill now 45 days gone and i'm still waiting like a fool. Bajaj agency workers said that bajaj company don't have spare part. Really if bajaj don't have spare part so why selling bike.
I'm to tired from these kind of services. At malerkotla dist sangrur bajaj agency workers not respond clearly. May i know how many year i have to wait for spare part for my bike...

Thank you...
Regard,
Sikander shah
[protected]

I bought a two-wheeler liability only insurance for my bike on 24th july 2018. The policy no. Is og[protected]-00018330
There was a mistake on the delivery address as well as the d. O. B.in the policy form which was filled up by the sales agent named, sandip (Email id. Sandip. [protected]@bajajallianz.co.in). He also told me that the policy document will be delivered within 7 working days on that given address.
Right now, from the 24th july, im trying to contact the customer service for the clarification of the address as well as the dob, that why its been filled up with wrong information in at least 13-14 emails as well as using their grievance form. Till now, neither i got my policy paper nor any contact/response from their end.
So, today while searching on the internet regarding their services on facebook as well as other online platforms, found out that they were doing this exact same thing for many years with thousands of customers - once payments have been made, they became invisible.
For convenience, ive also attached the soft copy of my policy document with it.
Each and every place i tried to contact them and all of them have the same words - please bear with us.. We will get back to you within 24-48hours... Simply they are avoiding the matter as the payment has been made. Neither got the explanation of that issue nor the original insurance documents.

Hi,

I have submitted claim form with claim id: 1909856 for my son's surgery for adenotonsilectotmy last month which had cost me about 110000 INR.

after consulting Bajaj Allianz before submitting the claim form to understand what documents to be submitted I have send all required documents to process the claim.

After 2 weeks, I receive an email asking me to provide a doctor's certificate with the detail break of the charges took for the surgery which is already provided in the final bill.

the more disturbing thing is none of them have a clear picture as what is required because when I called the customer care I do not get the response properly they simply reply back the email. this is causing a lot of delay in processing and the customer response is pathetic ( Mr. Akash in particular)

I hope this reaches the insurance company and get this addressed as early possible.

21 days already passed after claim request. Not getting to approve in one go. They are wasting my time as well as their.

Claim number[protected]/ OC[protected]-00001165

Different conditions on claim process, they have surveyor law- which is going to approved and rest is not going to approved.

I suggest not go with Bajaj Allianz for motor insurance at least. They are big cheater when claim requested.

Please help to get approval of my bike claim. get out from big trap of BAJAJ ALILIANZ MOTOR.

Kuldeep
[protected]

Dear Sir/Madam,

My Name Kanchana K

I Bought My HITACHI SPLIT AC 1.50 TON On 24/Apr/2016 9:54:09PM at Viveks / Porur ( India Chennai )

Also I Bought and Paid 2 Years Extend Warranty For This Product ( so its valid up to April 2019 )

From 6 Months I Am Trying To Claim My Extend Warranty.

When I try to claim. They Rejected As Model Number & Serial Number Mismatch.

Through Mail, Call & Direct Visit Also I Tried Many Times From 6 Months No Use.

Please Check My Viveks Bill Model Number RAU518AVD That I purchased and installed in my home HITACHI SPLIT AC 1.50 TON.

Check Bajaj Extend Warranty Bond HITACHI SPLIT AC Model Number Typed as RAU014CVEA

Viveks Installed Me RAU518AVD Model Only.

But In Bajaj Extend Warranty Bond It Was Typed Wrongly... It Was Not My Mistake.

So Now Have to Correct My Model Number and Serial Number In Bajaj Extend Warranty Bond.

Then Only Able Move To Claim My Extend Warranty.

I Attached all the related screenshot mails and bill copy.

Please Check...

I have bought one Samsung Mobile worth Rs 14900/- on 10th April 2018 from Fundamental Electronics Pvt Ltd, Kolkata, West Bengal. During purchase I applied for an insurance facility for the same mobile provided by Baja Finserve .Which is valid from 10th July 2018 to 9th July 2019. But during enrollment for the Insurance policy the concerned person present at the store had put an Wrong IMEI number of the mobile in document.

Now day before yesterday on 22nd July 2018 when my phone was suddenly not working I visited the nearest Samsung service center for repairing . But after checking the phone they confirmed that it will cost me Rs7692.98/- for repairing . But they have also confirmed that I will not be able to claim for the money from Bajaj Firserve as the IMEI number mentioned in the documents doesn't matches with Physical Mobile's IMEI number .

I would like request to get it resolved on urgent basis. As I am a working person and doesn't have so much of time to apply for the money claim because of your persons mistake . Please provide a solution for the same . As my mobile not working I am even unable to check my official communications and mails since that day .

This is not at all acceptable to a customer to suffer for the mistake of an irresponsible agent. The person should have been even more responsible regarding the documentation where money is involved.

One more information I would like to give you, that today on 24th July 2018 I have already paid through my Credit Card for the repairing of the same mobile to the Samsung Service Center . And now I want it resolved from your side only as I will not be able to take more holidays to invest for the issue . What ever documents are required can be collected from my address.

All required documents like Purchase detail, insurance detail, Samsung service center estimate Bill for repairing, service centers product receiving documents and snap of Actual IMEI number from the mobile box have been attached .kindly check. You can also see that the IMEI number mentioned in the box is matching with the purchase bill, but not matching with the Insurance documents.

I will be expecting a solution and reversal from your side today. And I would like to know what necessary steps are being taken against the staff for the mistake.

R.Jim,
No.47-A, 6th Main road,
Kamatchi Nagar, Tirunelveli,
Tamilnadu – 627 011.
Mobile No.[protected]
………..complainant
Vs

1. The Managing Director,
Bajaj Allianz Life Insurance company limited,
GE Plaza, Airport road, Yerwada, Pune – 411 006.
2. The Branch Manager,
Bajaj Allianz Life Insurance company limited,
No.86, 1st floor, Indira colony, Opp., to FX Engg. Coll.,
Vannarpettai, Tirunelveli – 627 003.
Mobile No.[protected] / [protected] (landline)
……….Respondents

COMPLAINT

Sir,
I have availed a Life Insurance Policy with the 1st respondent through their Branch office in the year 2007 and my Policy No. being [protected] and the Fund Name being Equity Index Fund II. As per their terms and condition I have paid the mandatory premium of Rs.30, 000/- in three installments and my policy is live till date. On 08.07.2018, I received a phone call from the 2nd respondent requesting me to renew the policy for a further extended period of time. Owing to their request I marked my presence with the 2nd respondent office on 10.07.2018 alongwith the original documents and to my surprise my policy has not come up with an outcome as projected by them. Hence, I made a request to terminate my policy and to transfer the proceeds to my savings account. The person who was manning the 2nd respondent office tried to persuade me to continue with the policy by renewing the same for an extended period.
Since I did not yield to his request I was made to wait for hours together to be bounced back, on the ground that the particular person dealing with termination of existing policy was on leave and I was asked to come the next day. With lot of hope I turned back to the 2nd respondent office on 11.07.2018 to be bounced back again after a long wait for hours together with the same remarks, that the particular person dealing with termination of existing policy was on leave. Then on 12.07.2018 after confirming the presence of the concerned person I paid my visit to the 2nd respondent office only to be attended by B.Saravanakumar the Branch Manager who inturn was repeatedly insisting me to continue with the existing policy. Since I was firm in my stand the Branch Manager Saravanakumar requested me to come the next day such that my request would be considered. Again I marked my presence on 13.07.2018 with the 2nd respondent office to be attended by the Branch Manager Saravanakumar after a long wait of 3 hours., who repeatedly insisted me to continue with the existing policy. He even went to the extend of saying that, “renewing the policy takes only few minutes but termination of policy might consume hours together” and he also threatened that, “I will have to lose the privilege of a prime customer if I opt to discontinue this existing policy”. He was adamant to entertain my request to terminate the policy and to transfer the proceeds to my savings account.

Hence it is prayed that the matter be enquired and the respondents be directed to terminate my policy and to transfer the proceeds to my savings account and strict directions may be issued in accordance with the norms enumerated by the Insurance Regulatory Development Authority and thus render justice.

21.07.2018 Complainant
Palayamkottai.