Bajaj Allianz Complaints & Reviews

Policy no.[protected]
My last complaint in sept 2018 about the poorest quality of service in bajaj allianz life insurance company was responded by a personnel informing that they will do the needful and also resolve the pop up issue highlighted in that complaint. Bust as of now all the problems remain to be resolved as under:
Aa) when i log in to their website for payment, i get a pop up informing that i am registered for auto renewal payment. I have never registered for any auto payment or i will register for same in my life time in view of the poor service from this company. They do not seem have any competent personnel even to read what you write and just send an auto response to any mails sent to this company at any level.
Bb) i registered a complaint under ref: deaid/e/2018/03177 on 12th october 2018 which has been forwarded by the govt. To their grievance cell. This also is not responded.in fact the worst service from the company originates from the grievance department followed by all others including all senior management also.

I would like to warn the customers when they take any policy thorugh their website which is a show piece only for accepting money and there is no after sales service. Possibly they may be looking for a bribe when the policy is due for payment and settlement.

Sir,

It is to inform you, in urgent need of money i decide to partial withdraw money from my bajaj allianz life insurance policy no [protected]. I called customer care and as suggested on 20 sep 18 i visited your branch at jhandewalan new delhi for the same. After completing all the formalities i assured by your staff to wait for 10 working day and amount will be credited.

After 4-5 days i got a call from branch that my policy is foreclosed due fund value gone below my premium i. E. 15000.00 rs and they ask me if i want to continue the policy. I told them no need please close my policy and my remaining balance be credit to my account. I asked them is there anything required from my side your branch denied and told no need your amount will be credit in a week.

I waited for week but amount not credited. I again called customer care on 5 oct 18 they inform me that your amount is hold and some letter is required from branch and requested me to visit branch again.

I visited your branch there i come to know they required letter of confirmation for my foreclose policy so i submitted the same and ask them again if anything else they need? Your branch again assured me that your amount will be credit and nothing else required.

I again waited for some day and ask customer care on daily basis about status of amount.

And as expected your company again putted some hurdles and ask me to visit again branch for cancel my partial withdraw request. After that they will credit my amount.

After losing hope from your company and customer care i am forced to write a written complaint.
Sorry to say sir but if i am in urgent need of money and partial withdraw not credited in my account then what is the use of placing the request. And i don’t know why you are not processing my partial withdraw request. I am aware my policy is foreclose and you will not help me on priority because i will be no longer your customer but on humanitarian ground it is humble request please process request as soon as possible because need of money is increasing by every passing day.

Thanking you

Sushil sirari
Policy no [protected]
Mob no - [protected]

Dear sir, i have availed a life insurance policy through my bank (Citibank, m g road, bangalore) from the above mentioned life insurance company in the month of december 2011. Below are the details of the policy: name of the plan: sarve shakti suraksha policy number: [protected] policy holder name: sowmya mohan, master policy holder: citi bank (Processed through my salary account). I decided to surrender my policy in the first week of october 2018. I sent the requested documents through courier. Courier details: bluedart airway, bill number : [protected], delivered on 4th october to the below address:

Mr. K suresh
Tata consultancy services insurance operations
Tek towers, 7th floor, 11, rajiv gandhi salai
Old mahabalipuram road,
Okkiam thoraipakkam
Chennai - 600097

I have not yet received any updates on this and it has been 15 days. Please help close the policy and transfer the balance to my account.

Ncb benifits makgm651bjn312695.

I wanted the ncb transferred from my old policy to the new one. The company has sent an email that it has been processed but cannot repay since there is an it related issue. All efforts to get a revert from the company has fallen through. Even to the level of ceo of bajaj - mr tapan singhel.

I think the company could have come into financial stress.

Kindly assist

I have taken Bajaj Allianz SARVE SHAKTI SURAKSHA policy through CITIBANK and have been paying premium for the same @1500 pm for the past 7 years
(premium is deducted automatically from salary account)

Now I want to surrender the policy, so i have followed the ways they suggested abd but NO LUCK - i am not getting my money back

1) Aug 6 i approached local bajaj allianz branch and submitted all necessary documents. they said one month i get my money back. i have waited one whole month and called to customer care and they said, its group policy i need to submit via different way. Nobody in the branch informed me about it. I have waited one whole month to got ot know the new process.

2) Then i called customer care to understand the whole process. They have given one postal address like Suresh, TCS office, OMR, Chennai where i need to undo the whole process again. Before two weeks, and i have sent whole new set of documents to them through courier. Worst thing is, i dont get any status from them that did they receive my documents, or are they processing my request. When i called customer care, they are asking me to contact citi.[protected]@bajajallianz.co.in and saying they cant help on the request.

3) I sent mail to them and didnt get respond back.

i am under very urgent need of my money that i invested in. I am really frsutrated to get my money back where i saved. BajajAllainz, i dont understand why you have such process that you are not helping to the customers whom they invested their money to your company.

Its created very bad impression on BajajAllainz group and totally disappointed. Hope you would help here atleast?

Dear sir
I have submitted an intimation on 08.10.2018 regarding an accident at sithimore at kolkata on 07.10.2018 and my vehicle got damaged. My policy no. Og[protected]-00051428 of baja allianz. Vehicle is lying at bakkackpore automobile workshop from 08.10.2018. One mr. Sujit dey has completed the inspection only on 12.10.2018 but yet to give permission to the above dealer to start repair work. My want my vehicle is repaired quickly for my use in this festive season. I am given to understand that clearance not given for want of verification of ncb claim from earlier insurer namely m/s reliance with whom the policy was made for the last four years. My existing policy is with your company and my claim shall be entertained base on the valid policy purchased.

I feel i am harassed for the claim. I request that higher authority to look into the matter and resolved at the earliest. Things are getting delayed and i am deprived and harassed.
With regards
Parimal kumar mitra
[protected]

Sir, i have purchased a policy [protected] from bajaj allianz insurance company ltd on 28 march 2007 with a single premium of rs 20000. My agent told me that only one premium is sufficient, hence i paid only one premium. Policy was prematurely closed by the company quoted reason that minimum 3 premiums were necessary to run the policy. The fund value as on 08 jan 2008 was ₹ 26792.34. I was contacted by the agent stating that in order to keep policy i have to pay premium and he would part with some commissions, which i disagreed and filed a complaint in 2008. No action was taken and neither received any payments. I need to be paid the current fund value had my policy was in place.in case i have to pay regular premium for all these years to reinstate with full benefits, i am willing for it.

Therefore, i kindly request you to please make it clear that who had make the fault either your insurance agent or the company itself, due to which my policy was foreclosed and i have to bear both financial loss as well as my insurance cover was also gets end.
Please resolve the matter and paid my amount.

Thanks.
With regards.

Dear sir

My self vishvajit sharma and policy no. Is og[protected]-00122320, claim no. Oc[protected]-00016179 and vehicle no. Hr26 ah 3535

The car (Mount, axle, chain case cover, etc) damaged on road due to an accident on 21st sept 2018. Your surveyor mr. Aakash to surveying the car. He is saying it was not accident according his assumption. I am not satisfied with surveyor mr. Aakash. But it is accident and i can prove it that was accident on road.

So plz tell me when you will give my claim amount.

Regards
Vishvajit sharma
Cell no. [protected]

Hello sir
This is ASWINKUMAR's friend. You called to him abt loan eligibility and convinced him to apply for loan and you gave assurance to him for loan amount. And you demand some formalities to process the loan sansaction like processing fees, insurance, and GST. We paid the amount Rs. 32600 nearly on month end. We paid the amount on time as per your deadline. But still we didnt receive any single amount in our account, we called you regularly still they said in process only. We have a question for you. is it take 15days to process the loan amount of Rs. 1 Lakhs.? If it is in process means u have to explain for us for delaying. We continuously called you but you arent pick a call, but you are in online. What is this? This is the way of handle the customer? Just think about us. If you are in my situation, u will be calm and quit? Even your front office employee also not pick the call. We need a clear explanation when will our loan amount will credit to us?

I need ur response or refund my insurance amount as soon as possible to my account.

I, shrawan kumar manthri purchased bajaj allianz life goal assure policy#[protected] from bajaj allianz in the month of august and policy effect data is 23rd aug. 2018 and expire date is 23/07/2018. Received policy documents on 25th aug. 2018, after receiving the policy documents, i have read the whole document and decided to cancel the policy as it doesn’t serve my purpose. When i reached policy bazar to cancel the policy (Purchased using policy bazar agents through online) they asked me to mail directly to [protected]@bajajallianz.co.in so that it will be cancelled. I did the same, mailed to [protected]@bajajallianz.co.in on 23rd and 27th of september and received system generated acknowledgement emails on both the days.
Here actual issue is that in the acknowledgement mails clearly said that they will get in touch with me in next 48 hours but till now there is no response. Here one more thing is that i am receiving the continues email from bajaj allianz for due premium, even i have responded to these email to cancel my policy as it is not serving my purpose. (Premium due mails receiving from ranjana. [protected]@bajajallianz.co.in responded to this email two times).
My demand is to cancel my policy and return back my full amount 15000 which i paid as first premium, as per the insurance policy document policy can be cancelled within in the free look period (Free look period is 30 days) and this free look period starts from the day of online policy document received. I received online policy document on 25th aug. 2018. I sent cancelation request within free look period so bajaj allianz should refund my amount fully without any cancelation fees.

Contact number : +[protected]
Name : shrawan kumar manthri
Policy number : [protected]

I am rushna vasim sayyed from ghatkopar complaing u about fraud case done with me in the name of bajaj allianz life insurance policy loan. In 12 september i had a call from neha from bajaj allianz life insurance. Fro. Gurgaon harayana delhi.she told me that we r selected for 0 percent interest loan from bajaj finance. They will provide us loan of 21 lac for 15 years ..at 0 per cent intrest..we have to pay them 35000 as quarterly payment as 3 month instalment now..we agrred and pay them 350000 in their account..next day tusar called us and told to pay tds amount of 52500 and noc amount of 50000.now then they will disburse our loan immediately..we trust them again and transfer money in their account. Agian next day neha called us and told to pay 30000 again in their account. And she will disburse our loan immediately..wr done that also...but now they r not receiving our calls and no answer...olz help us we r very stress and in problme...want my money back..we r middle class ...i had 2 small babys..plz reply me... i attached all aou transion receipt and 50000 amount us done by imps...neha [protected] tusar [protected] what ap [protected]..
Account detail ac [protected]
Ifse BARB0MAYVIH
BRANCH delhi
..bank of baroda.
Account detail ac [protected]
Ifse SBIN0011212
state bank of india.
Plz help us and reply me fast..requesting u team...

Your GROUP TERM LIFE insurance with LAN 5E9GTL88923817; has been issued with policy no.GTLN_[protected]. Policy document will be couriered to you in 15 days. Regards, Bajaj Finserv

Name jadav kanjibhai haribhai
Mobile no [protected]
Address AT HALVAD BEHIND BUS STAND POTRI ROAD TA HALVAD DIST MORBI. PIN 363330
PRODUCT PURCHES LG FREEZE
DEALER SHIV SALES HALVAD

YE POLICY MUJKO NAHI CHAHIYE
PLEASE SIR YE PILICY CENCLE KARDO

Dear sir do not give me claim i am apply two time claim disabilty but saying facutre im sending disabilty certificate in bajaj office. But tell me worng. Do not read my documents plz give me claim otherwise. Im add your company news paper nd tv add on news chennal. And legal action against your company in the court nearby me. And galli golach hona padega mujhe.
Thanks
Avinash bansal
[protected]
Patiala
Punjab
147001

My complain is that i was purchase a ac from n r electronics jammu on[protected] at the time of purchasing i also bought two year extended warranty from bajaj allianz general insurance company insurance period starts from[protected] to[protected]. On[protected] i registered a complain in bajaj with complain no oc[protected] 00000017 dt[protected].
A technician come at my place and taken pic of the damaged internal part and after seven days he come and sign from me and ask that company does not provide parts without ur signatures. I said ok and i sign on his documents. He takes more two day's, after two days i call him and say what to do with my new part's he ask me ur complain is automatically cancel due to parts damaged and company does not change damaged internal parts at the time of purchasing policy agent said me we cover extra two year like voltas company warranty from purchasing except first year. First year voltas company cover and next two year bajaj cover. And i call at customer care of bajaj they ask me u signed at terms and conditions of policy where this mention company cannot cover internal parts brokage then i ask to representative pls shows me signed terms and conditions of policy then representative gives me help desk mail id. I mail at [protected]@bajajallianz.co.in then auto response request is created with interaction id 225757 dt[protected] and except thistheir is no response from bagic help and i also call volta's toll free on and i asked that if these internal parts are damaged or broken in one year warranty period then is voltas company provide these internal parts in warranty period without any cost.
The answer is yes
The issue is that if volta's company can provide these internal parts in warranty period without any cost also if these internal parts is broken
Why bajaj insurance company does not provide these internal parts free of cost

Pls solve this issue
Thanks
Vivek grover
Mob [protected]
Policy no: og[protected]-00314163
Complain no: oc[protected]-00000017

Hi team,

This monday (25-sep-2018), i have been contacted by a person named anand. He said that he is calling from bajaj finance. I got a approval of 2 lacs rupees, for that i need to pay 30, 000 rupees amount immediately. As per his words, i paid 30 000 rupees to ultra trendz enterprises. The next day, his mobile is switched off.. This wednesday (27-june-2018), i tried calling another number and they told me to pay 10, 000 rupees as a processing fees, so that 3 lacs amount will be credited to my account within 1 hours. Believing her words, hence, i paid 15, 000 rupees to ultra trendz enterprises.. But after that, no information from them. Even if i call them, they either not attending my call or cutting my call.. Totally i paid 45, 000 rupees...

I suspect this is like cheating customers or a scam...

They said that they are located in ambit it park, ambattur, chennai. This no is [protected] [protected]

It’s been more than a month my expired but still death claim not settled visited nearest branch in mancherial but still not resolved really fed up with the service. This is not the way to treat the customers in their odd times
Please find details:
Policy no-[protected]
Life assured name - perka posham
Please contact me on [protected]

My younger brother antriksh singh is admitted in manipal hospital jaipur for stem cells harvesting for my brother ankush. Who was suffering from blood cancer. I ask for pre approval from bajaj allianze they denied cashless for that and advise to take reimbursement after treatment. However when i submitted all the documents for reimbursement they denied by saying that claim for[protected]b is inadmissible as per policy terms and conditions. When i buy the policy they never said anything now they are showing their term and conditions.

Request bajaj allianze official to look into matter and refund me my hospital expenses.

Nobody should deal with this company since this companys service is very very bad. Whenever you send a mail to customer care you get auto response as detailed under: After this nobody will contact and your problem will never be resolved forever. The grievance department is still the worst. They may get back to you if they wish without knowing even what is the problem. Possibly handled by illiterates and handicapped personnel in Grievence department. I wonder whether this forum can move this company to the mail shown below since even tsunami has not been able to move them. Stubborn Non diligent personnel at all levels. Over and above shameless and cannot be provoked by any means.

''Dear Customer,
Policy No.[protected]

Thank you for writing to us. This is a system generated response to acknowledge receipt of your e-mail.

Please do not reply to this email id as this is an auto generated response.

We have received your e-mail dated 18-SEP-18 at 15:21:43 hours.

We would like to inform you that our Customer Service Executive will get in touch with you within 48 hours in regards to your query/ complaint.

Please feel free to get in touch with us at our Toll Free numbers or write to our Customer Care Email ID mentioned below, if the response is not received within the stipulated time.

Assuring you of our best service at all times.

Regards,
Customer Services
BAJAJ ALLIANZ.
''

My name is akila. I have been issued with bajaj life insurance policy (Policy number:[protected]) even without sumbitting kyc documents. At the time of processing my application itself, i requested for cancellation of policy and further i didn't submit my kyc.
Still, the company has proceeded with processing my application and issued the same even without the required documents. Now, that they have issued the policy, i have to go through the normal free look cancellation method and i have been told that 100% of the premium amount will not be refunded. Appropriate deductions towards risk cover will be made.

Details are that i had invested rs 5lakhs in the year 2010 in their invest plus scheme, i asked them to refund my amount with returns instead they are telling that it will not be given back as they had given life insurance policy along with the investment plan has lapsed, therefore your amount will not be. Returned, i am requesting them to return my money back with good returns since many years, but now i am fed up and fully harassed, i dont understand as to how any body could. Take and cheat you by not refunding the same