Bajaj Allianz Complaints & Reviews

I have a policy named retire rich under no.[protected]. My last complaint on this company was on 25th oct 2018. The service from this company is very poor and anyone taking a policy with this company will die in chasing this illiterate non diligent personnel oriented company at all levels for the survival benefit claims. The claimant of the policy by nominee also will have the same result since the personnel in this company do not bother to respond to any mails and if at all you will get a stupid response as can be understood below as per my experience.

I logged into their website and when i tried to pay the renewal premium a pop up message comes that i am already registered for auto payment in spite of of my having not registered anywhere for auto payment. So far no auto debit has also been made for the policy. I brought this to the notice of the company about 2 months back my last correspondence is end oct 2018. So far nothing has been done and the problem stand. A screen shot was sent to the company 5 times but still their technical team cannot resolve the issue. Any email to them will be responded only with auto response sine the company has no literates to respond to any mail. The grievance department is the worst since you do not get even auto response. The grievance officer may not be there in this company and just the department is shown for irda as a show piece. Please do not deal with this company for any insurance unless you or the nominee is ready to die in chasing these set of non diligent personnel at all levels.

I have paid rs 15669/- to renew my car insurance with bajaj allianz on 05 november through online payment link which is sent by bajaj allianz customer care. I got successful payment confirmation mail from [protected]@bajajallianz.co.in on the same day itself.
Transaction status : success
Reference number : 98605559
Transaction date and time :05-nov-18
Payment amount : rs. : 15669
Trace id : 5678678
After all this, i expected policy copy in one or two days but i did not get. After so many calls to customer care finally got a mail saying 'because of technical problem policy is not generated so we are working on it'. Fine, i have waited for few days to resolve this issue but didnt get any response from them.
After 4 days, mr. Gajender singh from bajaj allianz sent me a mail saying 'we are not process your policy for issuance due to some technical error. So we are requested to please reply on this mail for refund your payment amount'. I said ok please proceed. They might thought this guy is so chill so we can play with him for some more days. They didnt refund as well and didnt even bothered to respond to my mails. Even after 10 days didnt get the policy copy. I mean not generated from their end. Called the customer care many time but unfortunately they dont know whats going on and who is responsible for this issue. They are still trying to convince me by saying technical team is working on it.

Previous policy number - 3001/[protected]/00/000 (Icici lombard)
Vehicle number - ka51mj7772
Name - jithesh kumar shetty

It's 15 days i am trying to reach your response. My father who is not much educated to understand your policy details have received call from ur side and they have put accident insurance for him which is not required for him. Even though mail and customer care has been reached no proper response is received. I want you to take immediate steps to cancel this policy no og[protected]-00070673 and the holder name is ravikumar. Kindly don't reply our team will give u response which i am tired of hearing from your side. I want effective actions to cancel this plan immediately.

Dear Bajaj Allianz Team,

I had raised a claim 14/09/2018 against bike damage due to accident and your surveyor Mr. Kapil Sharma sent a guy for bike survey then Mr. Kapil gave me an approval over phone to repair the bike at service center and submit the bill to reimburse against invoice after that, I had repaired the bike and sent invoice to Mr. Kapil then Mr. Anil Yadav called me and said, we will not pass your claim at this time due to NCB recovery then I said to pay NCB but he gave me very rude answer that even if you will pay NCB even then we cannot pass your claim in any condition then I raised a complaint to customer care then I got call from Mr. Gurdeep Singh, who is branch Manager in Delhi and even he also gave me silly answer that at this time you are not eligible and can claim in future for any damage but you have to pay NCB then, I informed to customer care to discussed this matter, he said that you inform to Mr. Gurdeep that I am ready to pay NCB so he should pass your claim but Mr. Gurdeep was not ready to pass the claim and says that it’s IRDA norms, Now I am feeling helpless. I told to Bajaj team to share IRDA norms, where is mentioned that if NCB in recovery mode then client will not be eligible if NCB in Recovery mode. Even you people not mentioned full information about NCB recovery at your policy soft copy.

So I request you that give me the link to pay NCB amount and pass the pending claim and take this matter on priority to close it.

My Policy Number: OG[protected]-00111816

Thank you
Anoop Johari

I am fed up with the stupid and useless support provided by bajaj allianz life insurance.
I am asked to wait as they can't do anything because i opened through citibank "wow" how crap and stupid to blame each other and not doing any customer service, i have sent 4 mails to bajaj allianz then only quick response i get is the auto generated email saying 48 hrs, you crap stupid ppl! It's 4 days and 11 days since i sent the documents to the chennai branch! Are you ppl nuts? Don't you know what is customer service? You ppl run around pleading and choking customers throat to buy a policy and never leave or stop calling to sell a crap policy.. Why don't you ppl provide the same interesting service?
Comparing to you the "aditya birla life insurance" was so good and swift in clearing my issues and got my money within 10 working days...
You ppl are so annoying irritating never would i recommend your company to anyone
Policy holder : shalini venugopal
Policy number : [protected]

Dear sir
I purchased capital unit gain size one policy in 2007, the policy number is [protected]. Its premium was fifty thousand rupees. But i couldn't afford to continue after first premium due to shortage of money. Wanted to know from you, that how much can i get against this policy today.
Thanks
Dr. Sarwar eqbal
[protected]@rediffmail.com
Mobile [protected]...

Very poor customer support from your side. I have been continuesly calling your toll free no, renewal departed, mailed so many times on web sales, but no positive response from any executive. You just looted my money. Fraud company.
- excutive send me wrong link and i done my payment on that link.
-even after payment my car policy still on renewal pending. And you guys not refund my money even after generated the policy refund no around 13 to 14 days.
-it is around 21-22 days i have continuesly calling.
Please help and refund my policy amount.

Sir,

After i logged in to bajaj allianz life insurance i found that the below address is displaying in my profile address details.

Also address under my policy no : [protected] is displaying as the below address, which was not updated by me.

Can you please clarify the below points

could you please let me know why the address got changed to the below address under the policy no:[protected], without my knowledge.

could you please let me know what was the address in profile when my id got created in bajaj allianz life insurance and when the address got changed to the mentioned address.

Address details in profile and under the policy no : [protected]
—
Shri sharadha kutir~no 46 rangarao road, shankarapuram basavanagudi, bangalore, karnataka, in, 560004

Thanks,
Syama mohandas

28th oct, i had an accident. Regarding that claim is already registered.
In this accident bumper has been cracked from lower right side, internal supports parts also damaged..

This time bajaj has allocated surveyor mr. M k agarwal ([protected]), for new claim no: "oc[protected]-00019353"
As per mr. Agarwal: this time we can not give claim for bumper, you should have taken in last claim. As per his there is a scratch on bumper which was present even in last claim 2 month back.
Though he has given approval for internal parts behind the bumper.

I don't understand what kind of surveyor bajaj have in company, who have different mind set and instruction for surveying.
There is not standard procedure for survey.

Even blind man can rectify what is the new damaged.

I have requested the cancellation of my policy number referred to in the subject here above. I have received confirmation of cancellation, but have been chasing for a refund of inr 50, 000 ever since.

I have exchanged several emails with ms. Rumita dey and subsequently with mr. Sachin gaikwad in your organization, but have had no success with my case. It is more than a month now that i have waited patiently for the amount to be refunded.

Hi,

My i opt for balic insurance (Rs. 1500 p. M) at the time of my citibank suvidha account creation.

My insurance policy is[protected].

But i didn't receive any document and any detail on this. I tried calling your toll free number but it's asking for 10 digit number but my policy number contains 17 digits. I also tried to register online for this but it's not accepting.

I also tried to email on citi. [protected]@bajajallianz.com but got a mail delivery failure message.
Request you to please provide all details related to my policy

Regards,
Meenakshi

Employee - gagan surve
Empoyee no. -106555

I was joined bajaj allianz life insurance co. Ltd in 2013 and because of my personnel reason i gave resignation. But my joining and exit date is not mention or update in my pf account. Because of that i am not able to withdraw my pf. So kindly update my detail as soon as possible.

Gagan surve
[protected]

My last complaint of 22nd oct was responded by a phone call and this is the outcome of the complaint lodged in consumer forum. There is no other way to move this company to respond. After the telephone call i send 'error screen shot of a pop up showing that i am registered for auto renewal payment ' while i have never registered for any auto payment.in response to this screen shot the company confirms i am registered for auto payment which is a stupid response since the company personnel has not understood the query at all and the it personnel possibly is ignorant how to remove the pop up. This pop up has been coming since september but no auto debit has been made anytime since i have not registered for the same. But this company still send stupid messages instead of a resolution. Now when i write back to the company as usual i get only auto response with call id 264757 and nobody attends to the query after that.in my view this company service can never improve since the top line is very at the bottom as far as service is concerned.

I came to know that you are not properly maintaining the customer records as i have seen discrepancies in policy holder name as below. This is second time i am facing the problem. Why you people having such negligence in updating customer details. If it is repeated again in future then i will directly file a case in consumer court.

I have sent a mail on 10th nov but till now no one from bajaj allianz support team contacted me

I am in the process of submitting customer compliant in consumer court.

Hi this is aswinkumar. September 20th i recived a call from bajaj allianez for loan offer. They said i[censored] pay gst+insurance+process amount+release formalities amount we will approve and release the loan amount of 1lakhs. Im also paid the what they said amount of rs. 39540. But still date i didnt receive a single amount in my account. At starting time they said we process your approval, after that they said currently we are work on half yearly account closing work so we will credit the amount october first week. After some days they real faces are expose, they not response my call or always tells we are process your account. Im the only person to pay initial amount of rs. 39540 for 1 lakh rupees. How they fooled me. If they cant process the amount with the given times means, why they give assurance, im not wantedly begging on infront of bajaj allianz office for pls give me a loan, they are the one wantedly offered me. Now im suffered a lot. Im depresssed physically and mentally. This is way of handling a customer. If they cant process the amount means, then refund the amount of what i paid. We didnt receive any bond proof of amount im paid, they said we will send by email, i think they server was down by last 30days. How ridiculous is this. One bill was they send via whatsapp, in that bill there is one mobile is present, if i called to that number, other end says its wrong number. I dnt know what to do next. Im expect my loan amnt or refund my initial paid amount. Totally disappointed.

Respected sir.

My self niloy saha ex employee of balic. My details is given below. I need a help from you.

Actually i went to bajaj allianz zonal office at kolkata for the purpose of pf & pension encashment on 10th oct 2018. Mrs swatilekha chowdhury (Hr)
Didnot received my pf claim form physically. She told that it willbe process
Throgh email.
Then i hv sent mail to her.& then she provided me form 19. 10a.& 15 g.
After fillup the form i have dispatched the same to her office address.
& she has received it on 22 oct 2018.
But today she telling that it will be processed through online in pf portal through uan no. But i unable to submit online claim portal due to form 19 & 10a is not showing in online service portal.
When i informed her about the problem.
She hvnt taken any positive action against it.
She told that (Online submit in claim portal) again & again. She dnt want to understand the actual problem & dose not giving any other solution.

I need money as on urgent basis due to my father illness.
Feeling bad to tell that she mis behave with all of the employee.
I have no way to communicate with her
Without email. Because she donot attend any ex-employee in office.
So sir please suggest me that what can i do at this position.
Please provide the mail id or address
Where i can solve my problem.

Sir please help...
Emp code - bl03073

Emp name - niloy saha

Pf a/c no – pupun[protected]

Company – balic csr

Function – operations

Zone – east

Main location – berhampore

Designation – csr

Doj – 01/12/2008

Pan no – bwsps9345d

Uan no[protected]

Grade – junior officer

Regards,

Niloy saha

Mob - [protected] or [protected]

Was recommended and sold an sip policy by policy bazaar.

Pb highly recommended the plan and initiated the documentation and took the first installment via an online payment on a credit card assuring auto debit will be activated in a few days once policy is active.

Receive constant emails / calls from bajaj allianz asking to make monthly payment online. The calls emails are from different staff representing the company and each completely unaware of the case inspite of constant emails from my end to get the auto debit activated.

Have sent reminders copying the escalation levels in customer care. No resolution on the issue since 4 months and neither are they interested to cancel and provide a refund.

Extremely poor customer management and no internal coordination with a complete disregard for fair and minimum acceptable customer service.

Would not recommend both policy bazaar and bajaj allianz.

Hello sir,
I am umesh chand sharma, i renewed my hyundai i20 2011 policy on 19 oct 2018 at around 4.15 p. M, but even after renewed it show me renew your policy, i have been continuesly calling in ur department or customer care but no positive response. The payment debited from my account and i also got payment confirmation mail but didnt renew my policy nd not get soft copy even after 6 days of renewals.
Sir please help and solve my problem.
Name - umesh chand sharma
Policy no. Og[protected]-00066169
Mobile no. [protected]
Thank you.

Policy no.[protected]
My last complaint in sept 2018 about the poorest quality of service in bajaj allianz life insurance company was responded by a personnel informing that they will do the needful and also resolve the pop up issue highlighted in that complaint. Bust as of now all the problems remain to be resolved as under:
Aa) when i log in to their website for payment, i get a pop up informing that i am registered for auto renewal payment. I have never registered for any auto payment or i will register for same in my life time in view of the poor service from this company. They do not seem have any competent personnel even to read what you write and just send an auto response to any mails sent to this company at any level.
Bb) i registered a complaint under ref: deaid/e/2018/03177 on 12th october 2018 which has been forwarded by the govt. To their grievance cell. This also is not responded.in fact the worst service from the company originates from the grievance department followed by all others including all senior management also.

I would like to warn the customers when they take any policy thorugh their website which is a show piece only for accepting money and there is no after sales service. Possibly they may be looking for a bribe when the policy is due for payment and settlement.

Sir,

It is to inform you, in urgent need of money i decide to partial withdraw money from my bajaj allianz life insurance policy no [protected]. I called customer care and as suggested on 20 sep 18 i visited your branch at jhandewalan new delhi for the same. After completing all the formalities i assured by your staff to wait for 10 working day and amount will be credited.

After 4-5 days i got a call from branch that my policy is foreclosed due fund value gone below my premium i. E. 15000.00 rs and they ask me if i want to continue the policy. I told them no need please close my policy and my remaining balance be credit to my account. I asked them is there anything required from my side your branch denied and told no need your amount will be credit in a week.

I waited for week but amount not credited. I again called customer care on 5 oct 18 they inform me that your amount is hold and some letter is required from branch and requested me to visit branch again.

I visited your branch there i come to know they required letter of confirmation for my foreclose policy so i submitted the same and ask them again if anything else they need? Your branch again assured me that your amount will be credit and nothing else required.

I again waited for some day and ask customer care on daily basis about status of amount.

And as expected your company again putted some hurdles and ask me to visit again branch for cancel my partial withdraw request. After that they will credit my amount.

After losing hope from your company and customer care i am forced to write a written complaint.
Sorry to say sir but if i am in urgent need of money and partial withdraw not credited in my account then what is the use of placing the request. And i don’t know why you are not processing my partial withdraw request. I am aware my policy is foreclose and you will not help me on priority because i will be no longer your customer but on humanitarian ground it is humble request please process request as soon as possible because need of money is increasing by every passing day.

Thanking you

Sushil sirari
Policy no [protected]
Mob no - [protected]